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“Notes og the Meerog held on EY Tuy 200t
AE Darkgoton fost ofpice I
People Pcesent ot l\ntervven) I
Mc hee Castleton LC
Mes TOke Lownahon ok
Me. DTehon Jones TFT
Favla Casmichaeh PC.
Inateduckxon .
Lic. lt's artce ta Pot ARace to yove AaMNe
Pothon 1 hoarng Spoken previousiy onthe
Chon .
TS. Why ake YOu ApPEQLLna AQIASE the
besmninatkion?
Lc. There has beta AuMesouUS Comeuter Rawk
Ot the branch ank we Wanted more
MGOEMOON Ea Prove He COults.
3.x, Co Yoo ondarstancd how the Syste work:
-C. yes smile dovble eatey ACL OUOENNG .
TS what cosh decloration peacess 6S
LSed in tne branch?
Lc. We OSE A Sheek xe CoontEecd cash
Coom Soee « Arawess .
VF Ave they accorate!
h.c. I wovld Say NOE
yw. Uohot albovt ot hE ine,
A)
Lanes avt of GEN
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LC. Cherssie has been there 17 years
So we wWovld ciscuss whok We
Nee dedk a otcler wt I
JS. Yow have the Cac onreion paying
LC. YES YSvaity Wednescloy « poiday, —
SomeEtMeS lascge AMovAES ¢ SOMELINES
Veoy SMoul\\ .So We have to Moke
Svoee we clowt tety on the Larce
AMNMourts 1E'S orcdeced on a
Wednesday So We base cE on
Chrissies, EX PEemence but we kone
VOW Ovk befoce .
TT whak wovld yoo do <e there WASH
Asccep ency®
L-Cc. We wovl\a 9° te the vSual gloctS
Aco, One gues , ce check cosh « just
Work oot Woy EhSOUAN ;
TY wWhok (S govd PECKESS Cot deabido wo ety
Exrcoc NonNceS ?
Lc.
Coc thot wei
FT yok acktaon Was taken at the girst
misbalance in week 39°
Ic. Me Fesst mis balance Wason week
Ay whch we went therovoh a o¢the
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Paperwork overs ancl over bub could not
Cind AaNyEning, So \ Make Aced the
£\10o acter PMN the helpline
My RLM Came on the frvolow agter the,
Civsk oxsbolance . \E was her reguiac
vysik . lL exelaxined wrt had happened
«e She EO\ me Not +o Worry — A
Avserepency Enok Large wovld easily)
be Rounc « come back ta vg. Kot
cE AaAvdawet.
TIT whok other action was taken in
Week 2 ?
Lc. Whe Loss was Loroger and \was very
ONhapey ~ I wep or NQing the helpline.
TT gyoor KLM svagested Spritting the stack
vat. Why were Yoo So adverse bo
Eyxs ?
Lc. No. not unt) week QA o¢ the problem .
) was Nok adverse to se ith ing, Che
Steck Unt, I Was adverse to the Cock
that the soageshon had been mode in
week A acter so Many Phone Calls ant
Depeakedly, ASKIN For help. We oliscusses
oO Manual week alsa and We clecided
that Was the best Woy to prove the
Fouie on the computer, but Chrissie
WAS AWAY over the Next two balances
x tne \ was Suspended bepore we hod
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TS what problems hod been happening?
LO. Seoceen Eceezes, Ceboots, the onch
G- Dak Sop eKng 5 there were so Moruy Kee
Eling bu k& AMWDYS Somethin o ~ CEAIink
\S a Sottworce problem I
Fe. \svt nor possible bo take the hoard
Aves owas bo be checked? I dowt
Erin any octvol cash is MISS, Mote
ErquseS MSinterpreted on kanes
3-3. Whe cash coccount adds oP . We computer
CAN ony Chanag Sthings .
Caw. Shows LC a spread sheet a¢ Cash)
5S, Bees US Svorprise vo ve
Lc. Row Was st opnerotect?
¥-J. Soom the cosh accounts.
L.c. No 2& doesnt, becouse We have sent
be cash accounts iA Pact ko PUSMESS
Soppos & and hod Ene checked . Bot they
ace opnescebed Esem the compucers tna’
\ can prove has Gaorts .
“OT Snows b-C a cash cepoct) .
Ta, what cosh was ordered when a Why)
hc. Don’t know we Must hove nesdedt it.
+x Retween weeks 42 and 49 More cosh
Woes ordered .
Lc. \ only ocdered what Was sequireot,
+L My branch 1s probably VEC Sinclar -
spo have Eo Ting Coo exrroen cash Gor
AD
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Ceac o¢ FT EAAING, out , We have coun oot
More Enon once
Ta. Whot happened to bhe cetera Cosh’
hic. laAov’t Knou bve these EFiQur es ace Cram
the Cosh acceuntS of A Contry Machine .
(sx PCOADNCES ANother Gash sheet)
TY, He Qo auction Cash, this cosh is
Pwoysccal .
kc, Tre hoviagon <s Rowwry - (stacts to tok
Abovl Week 4° * the SUSPENSE AccoyNt) I
TS. We ave not torKing about Week 49 .
L.c , Ne bot \ con Poove in week 49 tinott
Ene System iS Favity.
FS. What Makes vow esel the system ss foott
\E cS some Pociagn Kit as before Ene ancl
h.c . Whak hopPpened aS Pact oe the avudkst with
Lhe SUSPENSE accovat and the losses?
sx, \e was transeerved svt to Chestemicld.
I.-C. Sc Kye sosten SS not the Same.
Loc. The lesagst Loss since cut ce the cree
vs £30- but tis system ss Not whe
Same -
FT EuytSo Leokek ot the system on two
CCOASIONS And have Constantly Soxod the
Cash declaration does Mot Motch .
Lc. Whot ceally AOES Concern Me there iS
brat the problems Started (3 Sanvacys
the Excst test on ass Febcvary Aoes not
S
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AN e& details c€ how fot back the s syst ery
woes Checked » ENE Second Lime st was
Checked on IV Aer bot (L Was onal
checkeg Eo March Why? Whot's the
gap Lege for?
TIT, Fypese cont ind aw Problem uocth the.
SUstem
Why Were ov oduecse to the svggeStion
Ok bheet, From RLM,
bheS> Most og the Lime Lar there and Chrissie
has bean thef Cor 4 gars . Ruth is never
Leet alone and Gnsupecvised 16 Would be
cnpossible to Steal in the fime olloweol.
TT, Why where yoo adverse to the oclunce
rom Cot?
L.c. \t Was Act the aduce I was odverse to,
TE was Une Pact that ib was suggested
acter & weeks in hes next wsie. Codh
a Aok heleed Erom tne start,
5S Ke sostem has been checked Gr integrity
x7. You asked previously Whot clear desktop
Was - Khe integrty eu nection I
h-C- \V understand what 1S Now,
3.¥. Rorizon has o ich Cesolvtion of sakegrity.
week 50 has the same net disccepency
on balance SoophotS al’ week and york
is dkecerent on the Einorl bolance .
pc. AS Vhave sard Prevvously - this Mackine
js PALEY.
(>
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Yoo haxe done 2 cCheckkS and
oP cl\gas? ‘f has come
rs. yes.
Loc. Then Can pou I=XPlOn weeks 49,50,5\.S2
’ )
Erno\ balances . £asoq appears as oaloss +
YO placed (ato Suspense .
(Gens Leoks ak the cask accounts fa othe 2week
TY yes
KC. So Why i's the Cino\ balance not Shows'No,
the entey at the bop lt did when the
Peak went <a last tine .
CFT, comknves +o look at Gina bolance and
Cash accounts)
TS, l\dadovt krow-
kh-c. \ecs clearly Moved OAeroSs Cn Gash
accoune (Swi st.
TT, wes:
WC, Yet stock & Mo? Vs not reduced and the
Shastage Stoys on the loss bine sth Ao
Entey on Che QN sida to show the loss
Moving, into SOSPENS - How can that be?
(ox COMRKNVES +o look at -+he Cash accounts
and does Aot answer)
rc. ldon’t Want to embarrass yev but this
isbolance wrth horwgon s& Clearly Stokes
brat & POSbVE ENtey occucs Udhen o loss
\s Moved «© “FC AND Cocther losS Occ LCS
@
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ik YS Showed as net Aiscrepency I
* Soho MEL Oe A Specialist aren't ypu’?
Ave yoo PAA Seperoblay to know about horigan?
Vo, No.
Ch.C. Spencecaty, asked gar these questions +
the onswer fo be Put into the Qoves) I
hoc. tts there iw the balance horizon bask,
CL.c. passes TI the bool).
Wc .\n My Last intecvielw ts Was balked
Abovt Cor WZmivtes bole does Nor
appear inthe notes. I secteved ao letter
og Exflanabon Erom RLM Seven Lays
Lotes SX PlXNing SUSpEense . Why Would
She expla by Letter about suspense
WW VE WAS NOtan ‘SSve .
ry I wi coke all the iNeormotion amos te
be Looked at thocoudhIy . ~
nc. Over those Last weeks the some
Ecapse OppEenss OVES and over, Even though
£ has been Puk in Suspensé - 1 bald Coth
ot the Lime and she took one Look
and Lold me % WAS & Qocther Loss .
Bob cE is not, WS System Ys Rontty,,
Ve goo divide Ene £iok Losses by th®
weeks ‘Eis only £UeSb and you
hove AN VST COG _NohCe Crom Lottery
Pages Cor (peter. in the Same
(8)
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Period So Enis aves On actual Axeperence
oe ++/ »
those Losses Ace ali comepoter genersted .
Te syste satearmty check has not Pound
this Govlt , he suostem wos checked
buxee usas it not I
TY. Yes. Sospense checks have also been
AQKE -
Lc. Over tks period « HoFRing Eovacl ,
Td, Why Ad Yoo need to order extra
Cash?
hoc. we must hove Needad it I
Js, RWove yovo token ONY Money?
kc. No - absolutely Nor, Lam toc% azithesr
Me Hoc Stoce one Loken Any Money
becouse tra Money does Nor exsh _
VE is & Caukey Comevter . TWoe tests
have been dane and Nothing Asund ,
Yet the Paper work PCaoves the Problem,
the sock wore iS fovl&y .
TT, Anything Rocther to add?
E.c. No.
Th. I Bhaink iE took of Long time to agk
Cotlh to do anything. She has only
Usted My OEACE ONce (AN \lo Months
x thaatk vussiE Uas Ree lO minutes
@
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because her SON Was Sak iA the com
Vado think tect We donst receive
Moon SBvopport Exam Coth of OM ,
Meena stacts to close
1 belene that Unis iS atoos reclecken ot
bine MeELiNo, Mor took Place on thoesday
the \% July Zor.
Me, hee Castlekon .
Me. Toh Jones
Mes Joke hanahosn