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Regular Call re Horizon Issues
Meeting 14/08/13
Attendees:
Team/Function Attendees
Legal Rodric Williams
Martin Smith
Andy Parsons
Renata Prywerek
Kayley harding
Jarnail Singh
Financial Services Centre (FSC) Andy Winn
Security Dave Posnett
Rob King
John Scott
Communications Martin Humphries
Network Gayle A Peacock
Information Technology & Change (IT&C)
Network Business Support Centre (NBSC)
Andy Winn FSC Mentioned recovery issue where £10 E TOP
UP failed at counter, tried again and it
went through. However, when the
failure/recovery screen was acknowledged
branch ended with 2 x E TOP UPS for £10
each yet SPMR had only completed 1 x E TOP
UP at £10.
Dave Security Relayed network concerns (Craig Tuthill)
Posnett about withdrawing from
investigations/prosecutions, thus leaving
SPMR with debt (e.g. SPSO assistant
theft).
Gayle Network Confirmed the above and cited 2 branches ;
Peacock e Metro Centre - contract not
terminated as assistant prosecuted,
but SPMR banking on prosecution and
maybe problem contractually.
e Fordham - case withdrawn but wasn’t
communicated.
Rodric Legal Re-iterated that it was POLs choice
Williams whether we prosecute or not and that the
commerciality aspects affecting branches
should not come into the equation. Also
stressed that we should consider the debt
and how we can assist on a case by case
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basis.
Gayle Network Stated there appears to be comms issues ..
Peacock need a line of communication.
Rodric Williams I Legal Comms needs to be factored into decisions
once prosecution is withdrawn.
Rob King Security Request to speak with Gayle offline re
security ways of working in conjunction
with contracts managers.
John Scott Security Explained rationale/requirement to
password protect documents relating to
Horizon issues.
Andy Winn FSC Outlined branch in Burnham, where
£1,600.00 debt was repaid, but as branch
is on the list a letter has been sent
saying we’ll be returning money subject to
outcome of security review.
Mike Communications I Said he was in talks with Susan Crichton
Humphries re ways of communicating to MPs cases,
queries, etc.
Action Points
1. John Scott to circulate Wincor list of branches attended by
ATM engineer.
2. Paul Blackmore to provide John Scott with details of Wakefield
and Edinburgh offices in respect of ATM concerns (Dave Posnett
emailed Paul on 15‘ August requesting this be done).
3. Gayle Peacock to relay details of Rhigos case to Rodric
Williams and John Scott.
4. Andy Winn to email the Fujitsu response to E TOP UP issue to
Rodric Williams and Gayle Peacock.
5. Andy Winn to communicate the E TOP UP issue to Steve Beddoe.
6. Rodric Williams to circulate to John Scott, Jarnail Singh and
Martin Smith process re communicating cases where we withdraw
from prosecution.
7. Andy Winn to forward letter sent to Burnham about debt to
Martin Smith and Rodric Williams.
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8. Gayle Peacock to get detailed/specific concerns from Craig
Tuthill (re withdrawing prosecutions) and relay to John Scott,
Jarnail, Singh, Rodric Williams and Martin Smith.
9. Martin Humphries to keep Rodric Williams, Jarnail Singh and
Martin Smith in the loop re new MPs queries that come in
(Sophie to deal via relaying info to Rosie).