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Message
From: Paula Vennel ls po ee
on behalf of — Paula Vennells GRO
Sent: 12/09/2013 ¢
To: Theresalies! «GRO ) corer
Subject: Fwd: Lessons learned ToR
Ppo for the ARC
Sent from my iPad
Begin forwarded message:
From: Paula Vennells <.
Date: 11 September 2013 21
To: Alasdair Marnoch
Ce: Alice Perkins +
Martin Edwards <
Subject: Re: Lessons learne:
Alasdair, thanks. Helpful steers and I think most if not all captured in the spirit of what the new
TOR seeks to address; specifically f and g on risks and culture.
We should talk more about your point 3 please.
And re point 1: not an issue with the person I have in mind - Belinda used to work for the
information commissioner!
Looking forward to seeing you tomorrow.
Paula
Happy to discuss the
Sent from my iPhone
On 11 Sep 2013 at 18:22, "Alasdair Marnoch" GRO wrote:
Thanks Paula and agree with the approach and broad thrust particularly on timing.
Clearly the most important thing is to be wiser as a result of the issues raised and
make the PO better.
We can chat more tomorrow but here are a few initial thoughts
1. I expect the report will include some criticism and I have a question about
the possible individuals doing the work to ensure that they are sufficiently
experienced in writing such a report. Worth chatting about balance/tone
etc (although not public I think we need to assume that it will become so
and are able to stand by it)
2. Equally keen that Susan does not become a ‘lightening conductor’ for the
issues and that we capture the broader lessons also
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3. Agree on risk management - something is not working here
(Horizon/NTP/SS). We can discuss tomorrow at the ARC anda
subsequent discussion at a future Board. Progress so far has been ok but I
think we need to increase the tempo
4. Small point on cultural lessons - i think we listened and heard but didn't
action the concerns raised?
I wonder how we most effectively answer the question - 'is there anything
else like this out there’?
ial
Finally keen to see the output from this work embedded as part of the on going
culture and process improvements at the PO.
Look forward to discussing tomorrow.
Regards
Alasdair
To: alasdairmamoch:
CC: Aliceperking GRO
martin.edwards} “GRO
Subject: Fwd: Lessons learned ToR
Date: Wed, 11 Sep 2013 13:35:15 +0000
en.lyon
Alasdair, hi. I hope you have readjusted to the autumnal weather! Thanks for your
time over the weekend. I have since spoken with Susan and also stood down
Richard Hatfield. I will update you properly tomorrow.
I’m grateful to Martin for the attached revised draft
of our terms of reference for the lessons learned
exercise. This is now more tightly focussed on our
internal handling of the investigation, with the
proposal that the review should be run by an
internal facilitator - but with the opportunity for
external challenge and input once our initial
conclusions are drafted.
Most of the note should be self-explanatory,
although I should explain the rationale behind our
proposed timings. As we discussed last week, there
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is a choice between proceeding with the review in
the near future, while the experiences are still
relatively fresh in our memory, or waiting until
early 2014 (when we expect SS will no longer be
involved in the process). Having de-risked the
review by narrowing its scope and running it as a
short internal exercise, on balance I think it is more
important to capture our insights sooner rather than
later. We are therefore proposing to commence the
process in October (not earlier because it would be
more appropriate for both sides to wait until Susan
is no longer working in the building).
Alice and I had chance to discuss at our 121 this
morning and we are both comfortable. I would
welcome any comments you have.
Best wishes,
Paula
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