Fujitsu Services
Bureau Rate Board Technical Installation Training Ref:
Guide
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Date:
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IM/MAN/023
Document Title:
Document Type:
Release:
Abstract:
Document Status:
Originator & Dept:
Contributors:
Internal Distribution:
External Distribution:
Approval Authorities:
Bureau Rate Board Technical Installation Guide
Manual
Release Independent
This document provides the technical information which will be
required for engineers to perform the installation of Bureau Rate
Boards
APPROVED
Adam Bowe
Chris Bryer, Mike Eldon
See reviewers/approvers
See reviewers/approvers
Name
Position
Signature
Date
Tony Atkinson
Head of Service Operations,
RMGBU, Fujitsu Services
See Dimensions for record
Mark Weaver
Senior Service Delivery
Manager, Post Office Ltd
See Dimensions for record
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0.0 Document Control
0.1Document History
Version No. I Date Reason for Issue Associated
CP/PinICL
0.1 03/07/03 I Initial draft
0.2 17/09/03 For Review by FJS and POL
0.3 16/10/03 Issued For Review following comments
1.0 27/10/03 Issued For Approval
2.0 21/01/04 I Issued For Approval following change to
shutdown process
2.1 10/02/04 I Issued with a correction for review by Barry
Evans prior to reissue for Approval
3.0 11/02/04 I For Approval
3.1 25/08/10 I Updates for HNG-X
3.2 13/09/10 I Updated in response to review
4.0 13/09/10 I Approved version
0.2Review Details
Review Comments by :
Review Comments to : Chris Bryer
Mandatory Review Authority Name
Post Office Ltd, Travel Products Eddie Jarman
Fujitsu Services, SSC Steve Parker
Optional Review / Issued for Information
Service Delivery Management Team Sandie Bothick
Business Architect Allan Hodgkinson
RMGA Test Consultant Brian Sheldon
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Software & Solution Design Developer Jon Hulme
HNG-X Service Change & Transition Sarah Bull
Counter Architecture Andrew Thomas
Counter Infrastructure Simon Dugdale
Head of Service Operations Tony Atkinson
Service Manager - Retail and RMGA Claire Drake
Development Steve Evans
RMG BU Senior Engineer Mike Eldon
OBC Service Delivery Manager Tan Venables
HNG-X R1 Programme Manager Geoff Butts
Counter Tan T Turner
LST Manager Sheila Bamber
0.3 Associated Documents
Reference _Versiot Date Soure
AS/REP/013 Rate Board Cables
IM/MAN/024 Bureau Rate Board
Maintenance Guide
BP/DES/003 Counter Hardware
Design
Specification
Unless a specific version is referred to above, reference should be made to the current
approved versions of the documents.
0.4Abbreviations/Definitions
Abbreviation Definition
FMC Forde Money Changer
NIET Network Implementation & Equipment Team
FRES First Rate Exchange Services
FJS Fujitsu Services
POL Post Office Limited
HNG-X Horizon Next Generation (Fujitsu definition)
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HOL Horizon Online (POL definition)
0.5Changes in this Version
Version Changes
0.1 None — first issue
0.2 Changes following comments. Removal of Maintenance
instructions, which will now form a separate document,
IM/MAN/024.
0.3 Changes following comments
1.0 Final changes following comments, ready for v1.0 issue For
Approval
2.0 Changes to shutdown process following pilot site install
2.1 Correction within Section 10, to remove duplication of Riposte
Status Check
3.0 No changes from v2.1 - Issued For Approval.
3.1 General updates for HNG-X
0.6Changes Expected
Changes
None
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0.7Table of content
1 INTRODUCTION........ccccssccesecscscsseesececsseseseeseseeseseceseseseeneeesesesesaaeeeeeeneeseneaeee 6
2 BACKGROUND..
3 CABLING.........ccsssesessssssesssesesessessnesessesssssescsesesseseaesessseseseaeacseseeseneensesseneseseaeess 7
4 SCOPE........cccssssssesesssessssessessssessesesescsssessscsessseseneaeenscssesenesesensessseaeececeeseseoees 8
5 MULTI RATE BOARD BRANCHEG............:sssssssssesssesessssesssssnessatassssssseseeneeaes 8
6 PREPARATION........s:ccssssssssssssssssesessessessessssesesessssaesneseseaeanssseseneasananeneneaeaeneeee 9
7 DEFAULT BUREAU RATES REPORT.........:sssscsssssssssstetseeeeseseseesessseeneseeanes 11
8 PERFORMING NETWORK TEST.........cssssssssssessssssssesssssnssessasesseseeseseeeessenses 14
9 SHUTTING DOWN THE RATE BOARD COUNTER..........ss:scssssssseseseseseeees 16
10 CONNECTING THE RATE BOARD TO A HORIZON COUNTER.
11 POWERING ON THE COUNTER AND TESTING THE RATE BOARD........ 22
12 TIMESCALEG.............scssesessssesesesesnenssesesesessessssesesseseseneseansensesenenseeseeseaeseaeoen 26
13 FAULT FINDING GUIDE.............cccscssssesssessessseseseeessessaeaseeeesseatasseeseneseeeaeneen 27
14 ERROR RESOLUTION PROCEDURE..........cssssssssssessssssssesseseesesssessseeeeseees 28
15 CONTACTING THE HORIZON SYSTEM HELPDESK.............s:s:sssssesssseeeeee 29
16 APPENDIX A- BUREAU CURRENCY CODEG...........:cccsssssseesseseseeneneeeee 30
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1 Introduction
This document defines the procedure that should be undertaken by engineers when
attending a Branch in order to connect a Rate Board to a Horizon counter. The
procedure described within this document is mandatory, and in order to perform the
installation effectively, it is assumed that every engineer will be familiar with the use of
a standard Windows PC, and will understand how a standard PC and its peripheral
devices are connected together.
2 Background
Previously all on demand Bureau de Change transactions were carried out via the
Forde Money Changer (FMC). The Forde Money Changers have all been replaced
Tt was decided to transfer all Bureau de Change transactions at on demand Branches
to the Horizon platform.
First Rate Travel Services provide Rate Boards to selected Branches. Some Branches
will have more than one Rate Board. Horizon on Line (HNG-X) will not support daisy-
chaining of Rate Boards, therefore in Branches where more than one Rate Board is
present, cach will be connected to a separate Horizon Counter Position.
Once on HNGX, Bureau de Change will support one model of Rate Boards currently
in use in Branches, i.e.:
e DB7
It is Post Office Ltd’s responsibility to manage and carry out the installation of Rate
Boards. The Network Implementation & Equipment Team (NIET) will be the Post
Office team that controls the physical rollout of Rate Boards into Branches on behalf
of Post Office Ltd. They will manage the contractors required to carry out the work.
At this point in time it is expected that Romec will undertake the installation work,
whilst the on-going maintenance of Rate Boards will be contracted to an alternative
supplier. First Rate Exchange Services (FRES) will be responsible to Post Office Ltd
for managing the maintenance of Rate Boards.
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3 Cabling
The Rate Board referred to in Section 2 can be connected to any Horizon Counter
Position in Branches using the same interface Currently Branches that have Rate
Boards all have cables from the Rate Board that terminate in a 3 pin DIN male plug
(the “Segment 2” see figure 1). The DB7 model Rate Board uses an additional cable
(the “Segment 1” cable) to connect the Segment 2 cable to the Rate Board. The
Segment 2 cables are identical for all types of Rate Board.
When the FMC was replaced by an Horizon Counter Position, the 3 pin DIN male plug
will be disconnected from the FMC end, and an additional length of cable was used to
connect the Horizon counter’s Specialix 10/8 RJ12 to this 3 pin DIN male plug. This
new length of cable is described in detail in the CCD entitled “Rate Board Cables”
(AS/REP/013), and will be referred to in this document as the “Segment 3” cable.
8
Segment 2 Seg 3
Horizon Counter Position
(Seg 1 for DB7 only) (All Rate Boards)
Figure I
© The Segment I cable is used to plug directly into the rate board. This cable is
required for the DB7 models only.
e The Segment 2 cable connects directly to the end of the Segment I cable for DB7
models.
« The Segment 3 cable connects the Horizon Counter Position to the Segment 2
cable.
These cables are defined in detail in the Contract Controlled Document entitled “Rate
Board Cables” (AS/REP/013).
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4 Scope
This document describes:
e The steps involved in connecting a Rate Board to the Horizon system, and
configuring & testing a Rate Board at a standard fixed Horizon Counter
Position.
e Allcurrently foreseeable problem scenarios, and how to deal with them.
This document does not cover the infrastructure aspects of the installation, such as
installing the physical Rate Board within a Branch, drilling holes or laying cables.
5 Multi Rate Board Branches
Some Branches may have more than one Rate Board installed. When the Rate Boards
are connected to Horizon, ‘daisy-chaining’ will not be possible, and therefore each
Rate Board will need to be connected to separate Horizon Counter Positions.
Connections between the Rate Boards should have been removed, and cabling must be
routed through the Branch to allow for connection to dedicated Horizon Counter
Positions. This activity is outside the scope of this document.
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6 Preparation
Each Rate Board will be installed in the Branch, mounted in the appropriate position,
with the Segment I cable attached to Rate Board. The Rate Board should be
functioning correctly.
Post Office Ltd shall provide the mains power to Rate Boards from circuits that are
separate from the dedicated Horizon power circuit.
Materials required in order to perform the connection of the Rate Board to a Horizon
Counter are this installation document, a Segment 3 cable of appropriate length (plus
spare), and any additional data cabling required where daisy-chained Rate Boards need
to be connected direct to Horizon Counter Positions.
At any stage during the procedure, if a problem occurs such as an error message on the
monitor or the Rate Board, make a note of the message, and refer to section 13, the
Fault Finding Guide, to see if there is a resolution provided.
Ifa problem occurs which cannot be resolved using the Fault Finding Guide, or by
calling the Horizon System Helpdesk, then the Horizon System Helpdesk will arrange
for a Fujitsu Services’ engineer to attend the site to resolve the problem at a later time
in accordance with the procedures detailed in Section 13 and 14 of this document.
The Fujitsu Services’ engineer will remain on site to assist the Branch Manager in
testing the Rate Board after resolving the fault. Post Office Ltd will ensure co-
operation of the Branch Manager to facilitate timely closure of these calls. If the
Fujitsu Services’ engineer finds that there is not a problem with the Horizon Counter
Position a call will be raised with the FRES contracted maintenance engineers who will
correct the fault and complete the connection of the Rate Board in accordance with the
CCD entitled “Bureau Rate Board Maintenance Guide”, (IM/MAN/024).
If for any reason the touchscreen is not working at a Horizon Counter Position, the
procedure described in this document can be performed by using the keyboard instead.
In general, the message displays indicate on each button which key to press to perform
the function. The default action is usually performed by pressing the ‘Enter’ key
(indicated bya ‘+ — symbol), while other actions usually require the use of a
Function key (eg. ‘F1’). The keyboard layout is shown in Figure 2 below:-
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Magnetic Card
Alpha R
" * eader
Smart-Card
Reader
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te lla coat
Function 1 ; = = Navigation/
Keys SPE sl Command Keys
Numeric
Keys
Figure 2 The Horizon Keyboard
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7 Default Bureau Rates Report
The first step of the installation process is to disable the defaulted Bureau Rates Report Print
on all counters (see Section 7.1 for details of how to do this). Later in the installation process,
a Report Print will be set up on the Horizon Counter Position which will be driving the Rate
Board within the Branch.
7.1 Deselecting The Default Bureau Rates Report Print
If the Branch Manager should log into each counter and deselect the default bureau rates
report. This not only assists the installation but has a cost saving and “Eco” benefit not
producing unnecessary paperwork. This function is also available to an engineer with a Global
User password but should only be attempted by the engineer with the Post Office Managers
approval. De-selection can also help stop vibration sensitive alarms being triggered overnight.
From the main menu select Back office F14. Admin F2 and then F4 Engineer (Blue icons at
left hand side of screen)
Figure 3
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1) The Branch Manager should touch the ‘Configure Rate Board” icon which
will prompt the first of the Rate Board configuration screens. The Branch
Manager will first be asked to input the number of rows on the Rate Board, see
figure 4.
Figure 4
2) The screen will display a defaulted figure of 12 in the ‘Number of Rows’ field,
as shown above in 4. As no Rate Board is connected to this counter, the
Branch Manager should disregard the question and simply select the icon (or
press enter on the keyboard). The Branch Manager will then be asked whether
the last 2 rows should be reserved as commission lines, see figure 4 above
3) As no Rate Board is connected to this counter, the Branch Manager should
disregard this question and simply select ‘Yes’. The Branch Manager will then
be asked whether to automatically print a report on rates update, figure 4
above
4) The Branch Manager must deselect icon or keyboard 34. Currency selection
screen will then be displayed, figure 5.
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Figure 5
6) As no Rate Board is connected to this counter, the Branch Manager
should disregard the information displayed and simply descend through
the rows in the ‘Rate Board Order’ by selecting the icon (or pressing
‘Enter’ on the keyboard). Please be aware that to configure all 12 rows
the HNGX display only shows 6 rows. Navigation to rows 7 to 12 can
be obtained using “Page down” and “Page up” to return to rows I to 6
Upon passing the final Currency Code, HNGX will navigate back to the
engineer screen, see figure 4 above
The default Bureau Rates Report print is now disabled on the counters. Touch the
‘Front Office’ icon to navigate back to the Home Page. Follow the instructions in the
next section to ensure that the Branch is communicating correctly with the Datacentres
before moving on to Section 9, Shutting Down The Rate board Counter.
8 Performing Network Test
After following the above instructions the manager should be logged off a counter and
should touch the grey screen. At the first screen (Figure 6) they should touch System
Diagnostics icon
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Figure 7
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From this starting position, the Branch Manager should follow these instructions in
order to perform a Network test:
1) The Branch Manager should select the ‘Engineer’ (82) icon. The
engineer screen will now be displayed (See figure 8).
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Figure 8
2) The Branch Manager should select the ‘Network’ (82) icon. HNG-X
will then display the Current Status screen (See figure 9 below)
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Figure 9
Please note this is for an HNGX system with ADSL comms
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3) Ideally, the engineer should confirm that the system is communicating
with start test. If the comms icon is green this is not completely
necessary but is a confirmation that comms are present
4) If the system fails to “ping” this must be resolved before continuing.
5) The Branch Manager will now need to log onto the Horizon Counter
Position to which the Rate Board will be attached in order to begin the
shut down procedure (See Section 9).
9 Shutting Down the Rate Board Counter
The engineer should confirm with the Branch Manager which Horizon Counter
Position is to be connected to the Rate Board. If the Branch has a dedicated Bureau
position, the Rate Board should be connected to the Horizon Counter PC at this
position. Otherwise whichever counter is nearest to where First Rate have terminated
the Segment 2 cable.
Before connecting or disconnecting a Rate Board (or any other peripherals) from a
Counter Position, the engineer must ensure that the Counter Position is shut down and.
powered off. The shut down procedure is the responsibility of the Branch Manager,
however the engineer should follow the following instructions as part of this activity.
1) Before asking the Branch Manager to power off the Counter Position to which
the Rate Board will be connected, check with the Branch Manager that HNGX
is working properly at that Counter Position — if there is a problem with this,
this should be resolved before attempting to connect a Rate Board at that
counter — if necessary, contact the Horizon System Helpdesk (see Section 15,
Contacting the Horizon System Helpdesk). If the error cannot be resolved
whilst the engineer is on-site, the Rate Board should instead be connected to
the next nearest functioning counter.
2) Shutting down a Horizon counter. Log out of the counter and return to the
“grey” screen. Touch the screen and then touch System Diagnostics (82).
When the display below (see Figure 10) appears touch Manage Application.
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6 Select the diagnostic function equi
Engineer I Manage Applicanon I Cancel
1
END)
omne
Figure 10
When the display changes to below (Figure 11) press Shutdown (84).
‘Confirm System Shutdown
6 ‘Ave yu sure you wish to shutdown the system?
omnes
Figure 11
The system will now shut down and is ready for rateboard connection.
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10 Existing Connections
The existing peripherals are connected as follows:-
Specialix I8+ card
Eicon ISDN card, Com 12 Coms
code:
Reader
I Paralle!
port
VGA
port
LAN Com2 Keyboard = Cot
Figure 12
Details of the Specialix Card:-
Scales
PIN Pact Keyboard Barcode Reader
Rate Board
Figure 13
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Branch Router
The branch router is connected to the counter via the LAN cable either directly or via the hub
LAN Cable
There will be a LAN cable connected to the LAN socket marked in Figure 18 above, linking
this counter to the branch router and other counter(s) in the Post Office Branch
Touch Screen Monitor
The monitor has three connections - the 9-Pin female plug is connected to COM1, the VGA
cable is connected to the VGA port, and the mains lead is connected to the female end of the
PIN Pad’s ‘Y’ shaped power cable. Note that these connections are the same for both types of
flat screen monitors.
Keyboard
The keyboard has two connections - the mini-DIN connector is connected to the keyboard
socket, and the RJ12 connector is connected to COM6 (2™ socket from the right of the
Specialix Card).
Bar Code Reader
The bar code reader has two connections - the mini-DIN connector is connected to the mouse
port, and the RJ12 connector is connected to COMS (1“ socket from the right of the Specialix
Card).
Receipt and Slip Printer
The 9-PIN female cable from the Epson printer is connected to COM2. The mains lead is
connected to a mains socket.
BackOffice Printer (connected to counter position 1)
The Back Office printer is connected to the parallel port. The mains lead is connected to a
mains socket.
Electronic Weigh Scales
If present, these are connected to COMS8 (4" socket from the right of the Specialix Card).
PIN Pad
The PIN Pad has three connections. The RJ12 connector is connected to COM9 (5" socket
from the right of the Specialix Card). The plug end of the ‘Y’ shaped power lead is connected
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to the daisy-chain PSU output, and the socket end connects to the mains lead trailing from the
touchscreen monitor.
ADSL & ISDN Cards
These may be fitted but have no function in HNGX
10 Connecting the Rate Board to a Horizon Counter
Once the Counter Position to which the Rate Board is to be connected has been shut down,
the Rate Board connection can commence.
1) Move the PC into a position where the connections at the rear are accessible,
taking care not to drag the existing connections out of their sockets. If any
cable becomes disconnected, use the information given in Section 11 to
reconnect it to the correct socket.
2) Connect the segment 3 cable to the segment 2 cable. Take the segment 3
cable, and connect the female 3-pin DIN plug (Figure 14) to the male 3-pin
DIN plug at the end of the Segment 2 cable.
3)
Pin 1(looking into socket)
Fa
3 Pole
Figure 14 The Female 3 pin din plug Figure 15 — the RJ 12 plug
4) To connect the Rate Board to the Horizon Counter Position, take the segment
3 cable which should now be connected to the Rate Board via the segment 2
cable (see Figure 1 and connect the trailing RJ12 plug to COM12 on the
Specialix card at the rear of the base unit (as shown previously in figure 19.
Ensure that this plug ‘clicks’ home securely. NB:- Do not try to connect the
RJ12 plug to any other COM port on the Specialix Card — this will not work.
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5) Move the PC back to its original position, ensuring that all cables remain
securely attached (in the instance of any cables becoming detached during this
process, please replace these connections with reference to Section 11 of this
document, Existing Connections.
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11 Powering on the Counter and Testing the Rate Board
Once the Rate Board is connected the Horizon Counter Position can be powered
on once again. This process is the responsibility of the Branch Manager, who
should power on and log into the counter following standard procedures, and
navigate to the Desktop - see figure 16 below
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5) From the Desktop, the Branch Manager should touch the “Back Office” icon.
Then “Engineer” The screen below will now be displayed (see Figure 17
below)
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Figure 17
6) The Branch Manager should touch the ‘Configure’ icon- keyboard 21 under
Ratesboard to commence the Rate Board configuration process. The Branch
Manager will first be asked to input the number of rows on the Rate Board
connected to the Counter Position (See Figure 18 below)
Figure 18
7) The Branch Manager should enter the number of rows to correspond with the
number of rows on the Rate Board attached to the Counter Position. If the
default of 12 is incorrect, remove this entry using the ‘back space’ button on
the keyboard or by touching the Total Rows icon on the screen, then use the
number pad to enter the correct number of rows and press ‘Enter’ on the
keyboard. Under Commission and Print Options the manager should decide if
the last 2 rows should be reserved as commission lines (See Figure 18 above).
Touch the icon or keyboard 32.
8) The Branch Manager will then be also be asked whether to “Auto Print on
Rates Update, (see figure 18 above).
9) After making the appropriate selection, the currency selection screen will be
displayed (See Figure 19 below).
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Figure 19
10) I The Branch Manager should descend through the rows in the ‘Rate Board
Order’ column entering the codes of the appropriate currencies to be displayed
on the Rate Board. If there is an incorrect entry, use the ‘back space’ button
on the keyboard to remove it (see Figure 2 The Horizon Keyboard), type in the
correct Currency Code and then press the ‘enter’ key to confirm. Please note
that the display is not large enough to display all codes and the manager will
need to access the second and first screens using the “Page Up” and “Page
Down” icons.
A table of Currency Codes can be found in Appendix A of this document.
Upon entering the final Currency Code and selecting the tick icon (or pressing
the ‘Enter’ key), Horizon will navigate back to the engineer screen (Figure 20
below)
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Figure 20
11) The Branch Manager should touch the ‘Update’ icon (22). After a few
seconds, you will be navigated back to the engineer screen (Figure 20 above)
12) The Branch Manager should now print off a Bureau Rates report and check
that the Rate Board is displaying the correct rates.
13) Ifthe Rate Board is not displaying correctly (i.e. the displayed rates do not
match the printed rates), please refer to section 13, the Fault Finding Guide.
Otherwise, this marks the end of the Installation Process. Touch the ‘Front Office’
icon on the screen to be navigated back to the Home Page. The Branch Manager
can now log off the Horizon Counter Position, or resume normal activity.
NB:-_ If there is another Rate Board within the Branch, it should be attached to
another Counter Position following the same process as above.
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12 Timescales
Typical timings for the stages of the process are as follows:-
e Time to shut down and power off the counter, starting from the Horizon On
Line login screen
2 minutes.
¢ Time to connect Rate Board to the Counter Position
5-10 minutes.
¢ Time to power up the counter and reach the login screen
10 minutes. If this stage takes longer than 15 minutes, contact the Horizon
System Helpdesk.
e Time to log on and test the Rate Board
10 minutes.
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13 Fault Finding Guide
Although the procedure is straightforward, there are a number of problems that might occur.
Problem
Resolution
15.1
After logging on, the ‘Configure’ and
‘Update’ icons are not displayed.
The software may not have been correctly
deployed to the counter.
Advise the Branch Manager to contact the
Horizon System Helpdesk (See Section 15).
15.2
The ‘Configure’ and ‘Update’ icons are
present, but do not respond when touched.
The required Reference Data may not have
been delivered to the counter.
Advise the Branch Manager to contact the
Horizon System Help Desk (See Section 15).
15.3 Upon pressing the ‘Update’ icon, the
message “Rates cannot be updated, Rates
have expired” is displayed.
The required Reference Data may not have
been delivered to the counter.
Advise the Branch Manager to contact the
Horizon System Help Desk (See Section 15).
15.4
The ‘Configure’ and ‘Update’ icons appear to
be working, but Rates are incorrectly
displayed on the Rate Board (i.e. they do not
match the printed Bureau Rates Report)
The Rate Board configuration may not have
been completed correctly. Repeat steps 6-17
of Section 10. If the Rate Board still does not
display correctly, there may be a problem
with the cables, the counter, or the Rate
Board. Refer to the resolution procedure
detailed in Section 14.
15.5 The relevant ‘Configure Rate Board’
and ‘Refresh Rates’ icons appear to be
working, but no Rates are displaying on the
Rate Board
There may be a problem with the cables, the
counter, or the Rate Board. Refer to the
resolution procedure detailed in Section 14.
15.7 After running the ‘Network’ test on the
Counter Position to which the Rate Board
will be attached, the message “Ping Test
Failed” is displayed.
There may be a problem with the Horizon
Counter Position. Advise the Branch
Manager to contact the Horizon System
Helpdesk (see Section 15).
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14 Error Resolution Procedure
This section describes the procedure that the engineer should follow in order to resolve
install errors when the Counter Position appears not to drive the Rate Board.
)
2)
3)
4)
The engineer should ensure that the cables connecting the Horizon Counter
Position to the Rate Board are securely and correctly connected and retest the
Rate Board by pressing the ‘Update’ icon. If upon retesting the Rate Board
the problem is resolved, this marks the end of the installation process.
Otherwise:
The engineer should replace the Segment 3 cable with a spare Segment 3 cable
and retest the Rate Board by pressing the ‘Refresh Rates’ icon. If upon
retesting the Rate Board the problem is resolved, this marks the end of the
installation process. Otherwise:
The engineer should connect the Rate Board to the next closest counter and
repeat the installation process. If upon retesting the Rate Board the problem is
resolved, the engineer should leave the Rate Board attached to the functioning
counter, and advise the Branch Manager to raise a call the Horizon System
Helpdesk on the faulty counter (see Section 15, Contacting The Horizon
System Helpdesk). This marks the end of the installation process. Otherwise:
If it still fails the engineer should leave the Rate Board connected to the
Counter Position, and arrange for FRTS contracted maintenance engineers to
visit the site to correct the possible Rate Board/Cabling fault. The FRES
contracted maintenance engineers should follow the procedure detailed in the
CCD entitled “Bureau Rate Board Maintenance Guide” (IM/MAN/024), to
correct the fault and complete the installation process
NB:- You should xot attempt to connect the Rate Board to any COM Port other than
COM12 - this will not work.
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15 Contacting the Horizon System Helpdesk
If a problem is experienced while closing down or powering up the Horizon Counter
Position, or while configuring or testing the Rate Board, which cannot be resolved
using the Fault Finding Guide, then it will be necessary for the Branch Manager to
contact the Horizon System Helpdesk, being sure to take a note of the Call Reference
Number which will be provided. The Horizon System Helpdesk will advise the Branch
Manager of the next steps as appropriate, and the Branch Manager should ensure that
a Call Reference Number is provided in order that the call can be followed up, and that
evidence of the call is properly logged.
Note that the Horizon System Helpdesk is available to deal with technical issues only;
it cannot assist with physical or infrastructure problems, or deal with administrative
issues.
The Horizon System Helpdesk telephone number i:
Option 2 should be selected.
Please have the following information ready before making the call:-
1) Post Office name.
2) FAD Code.
3) Counter number.
4) Stage reached in the installation procedure.
5) Any message displayed on the monitor.
6) Any message shown on the Rate Board display
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16 APPENDIX A - Bureau Currency Codes
The following table provides a full list of currencies along with their three letter codes,
required for configuration of the Bureau Rate Boards.
Argentine Peso
Australian AUD Dollar
Bahamian Dollar_I BSD
Bahrain Dinar BHD
Bangladesh Taka I BDT
Barbados Dollar_I BBD
Belize Dollar BZD
Bermuda Dollar _I BMD
Botswana Pula BWP.
Brazillian Real BRL
Brunei Ringgit BND
Bulgarian Lev BGN
Canadian Dollar _I CAD
Cayman Island Dollar KYD
Chilean Peso CLP
Chinese Yuan CNY
Colombian Peso_I COP
Costa Rica CRC
Colones
Croatian Kuna HRK
Cypriot Pound CYP.
Czech Republic I Koruna CZK
Danish Krone DKK
Dominican Rep Peso DOP.
East Caribbean Dollar XCD.
Egyptian Pound EGP.
Estonian Kroon EEK
Euro EUR 5S
Fiji Dollar Fld
French Franc XPF
Polynesian
Guatemala GTQ
Quetzal
Hong Kong HKD
Dollar
Hungarian Forint_I HUF
Icelandic Krona ISK
Indonesian IDR
Rupiah
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Israeli Shekels ILS
Jamaican Dollar__I JMD
Japanese Yen JPY
Jordanian Dinar __I JOD
Kenyan Shilling KES
Kuwait Dinar KWD
Latvian Lat LVL
Lebanese Livres I LBP
Lithuanian Litas I LTL
Malaysian Ringgit I MYR
Maltese Pound MTL
Mauritius Rupee I MUR
Mexican New MXN
Peso
Namibia Dollar NAD
New Zealand Dollar NZD
Norwegian Krone I NOK
Omani Rial OMR
Pakistan Rupee PKR
Papua Kina PGK
Peru Nuevo PEN
Philippine Piso PHP
Polish Zloty PLN
Qatar Riyal QAR
Romanian Lei (New) RON
Russian Ruble RUB
Saudi Riyal SAR
Seychelle Rupee I SCR
Singapore Dollar_I SGD
Slovakian Korun_I SKK
Slovenian Tolar__I SIT
South African Rand ZAR
South Korean KRW
Won
Sri Lanka Rupee _I LKR
Swedish Krona SEK
Swiss Franc CHF
Taiwan Yuan TWD
Thailand Baht THB
Trinidad & Dollar TTD, USA
Tobago Dollar USD
Turkish Lira TRY
(New)
UAE Dirham AED
Uruguay Peso UYU
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