FUJ00046403
FUJ00046403
PinICL Expor PC0048718
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
Pc0048718 FAD 358136 on non polling report 27/06/2000 05:48:45 28/06/2000 13:56:29 Sharon Towes/01328 87 General/Other/Misc
EDSC for 3 days. Plea Closed ISDN
References Products
Name Value Product Group Product Name Product Version
PROVIDER PINICL General/Other/Misc ISDN
ORIGINATOR Phelp General/Other/Misc ISDN
REQUEST_KEY 62084925
ORIGREF £-0006240906
CONSUMER 16953 A1GATE
CONSUMERREF £-0006240906
PowerHelp £-0006240906
Aci ies
Date
27/06/2000 05:48:45
27/06/2000 05:48:47
27/06/2000 05:48:47
27/06/2000 05:48:47
27/06/2000 05:48:47
27/06/2000 05:48:47
27/06/2000 05:48:48
27/06/2000 05:48:48
27/06/2000 05:48:48
27/06/2000 05:48:48
27/06/2000 05:48:48
27/06/2000 05:48:48
27/06/2000 05:48:48
27/06/2000 05:48:48
User
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Comment
CALL PC0048718 opened
CALL PC0048718:Priority A:CallType L - Target 27/06/00 20:00:00
24/06/00 16:23 FAD 358136 on non polling report for 3 days. Please
investigate
24/06/00 16:24 UK052512
Information: Unable to Health Check site
24/06/00 16:26 uk058838
Information: Comms test to site shows ISDN lineé’ GRO
error code of destination out of order. Please can energis
investigate
25/06/00 23:14 eng0o4
Information: Energis Update - BT to investigate
26/06/00 17:27 engooa
Information: Energis Update: BT have advised jumpers and modules have
11 September 2021
Page 1 of 3
FUJ00046403
FUJ00046403
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
Pc0048718 FAD 358136 on non polling report 27/06/2000 05:48:45 28/06/2000 13:56:29 Sharon Towes/01328 87 General/Other/Misc
EDSC for 3 days. Plea Closed ISDN
27/06/2000 05:48:48 — Customer Call been reterminated at site. Paul at Wigan has retested line
27/06/2000 05:48:48 — Customer Call and confirmed normal call clearing.
27/06/2000 05:48:48 — Customer Call 26/06/00 17:11 uk058838
27/06/2000 05:48:48 — Customer Call Information: Re-tested comm's to site, passing large and small packets
27/06/2000 05:48:48 — Customer Call with "Normal Call Clearing" obtained. Passing to SMC as
27/06/2000 05:48:48 — Customer Call comm's to site are working OK. CFM3. PAH.
27/06/2000 05:48:48 — Customer Call 26/06/00 17:12 uk058837
27/06/2000 05:48:48 — Customer Call Information: Checked ISDN line get 0x8090 Normal call cl;earing, checked
27/06/2000 05:48:48 Customer Call ping large small, medium, large packets ok, checked ppp/chap
27/06/2000 05:48:48 — Customer Call auth neg -ok.
27/06/2000 05:48:48 — Customer Call Comms ok
27/06/2000 05:48:48 — Customer Call WM
27/06/2000 05:48:48 Customer Call F} Call details
27/06/2000 05:48:48 — Customer Call Diagnostician name:
27/06/2000 05:48:49 — Customer Call Customer opened date 24/06/2000 16:23:29
27/06/2000 08:16:47 Barbara Longley Target Release updated to CSR-CI3_2R
27/06/2000 08:16:47 Barbara Longley Product General/Other/Misc ISDN added
27/06/2000 08:16:47 _ Barbara Longley Product General/Other/Misc ISDN added
27/06/2000 14:31:55 — Paul Steed The Call record has been assigned to the Team Member: Gary Maxwell
27/06/2000 14:31:56 Paul Steed Defect cause updated to 99:General - Unknown
27/06/2000 14:31:56 Paul Steed Hours spent since call received: 0 hours
27/06/2000 15:14:30 Gary Maxwell F} Response :
27/06/2000 15:14:30 Gary Maxwell Comms to outlet now re-established. However, have checked POStatus object on
27/06/2000 15:14:30 — Gary Maxwell correspondence server and this has not yet been updated with missing EOD's.
27/06/2000 15:14:30 Gary Maxwell [END OF REFERENCE 19524955]
27/06/2000 15:14:30 Gary Maxwell Responded to call type Las Category 40 -Incident Under Investigation
11 September 2021 Page 2 of 3
FUJ00046403
FUJ00046403
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
Pc0048718 FAD 358136 on non polling report 27/06/2000 05:48:45 28/06/2000 13:56:29 Sharon Towes/01328 87 General/Other/Misc
EDSC for 3 days. Plea Closed ISDN
27/06/2000 15:14:32 Gary Maxwell The response was delivered to: PowerHelp
28/06/2000 13:53:02 Gary Maxwell F} Response :
28/06/2000 13:53:02 Gary Maxwell POStatus object now updated at the correspondence server. FAD is not on
28/06/2000 13:53:02 — Gary Maxwell today's non-polled report. Closing as administrative response (passing back
28/06/2000 13:53:02 Gary Maxwell to call raisers - SMC).
28/06/2000 13:53:02 Gary Maxwell [END OF REFERENCE 19560110]
28/06/2000 13:53:02 Gary Maxwell Responded to call type L as Category 68 -Administrative Response
28/06/2000 13:53:03 Gary Maxwell Hours spent since call received: 0 hours
28/06/2000 13:53:03 Gary Maxwell Defect cause updated to 42:Gen - Outside Pathway Control
28/06/2000 13:53:52 Gary Maxwell CALL PC0048718 closed: Category 68, Type L
28/06/2000 13:53:52 Gary Maxwell The response was delivered to: PowerHelp
28/06/2000 13:56:29 — Customer Call Date and time complete: 28/06/2000 14:56:15
28/06/2000 13:56:29 Customer Call Service Complete (Confirmation) Received
11 September 2021 Page 3 of 3