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COPY
STAGE 2 MANAGEMENT PLAN
Bel Peal od iy
0.0 Document Control
Author Rod Stocker
Date 7th April 1997
Issue Version 2.0
0.4 Associated Documents
This is not a comprehensive list but it does include all salient documents which it is felt are
pertinent to those wishing to obtain further details concerning this phase of the programme
and the associated plan.
Pathway Release Contents PA/STR/0004 1.0 19/2/97 I Steve Warwick
Description Release 1a
Pathway Release Contents PAJSTR/O005 1.0 19/2/97 I Steve Warwick
Description Release ib
Pathway Release Contents PA/STR/O006 1.0 19/2/97 I Steve Warwick
Description Release 1c .
Service Architecture Design CRIFSP/0004 21 20/3/87 I John Dicks
Documentation (SADD)
Security Functional Specification RS/SSP/0001 2.0 12/11/96 I Peter Harrison
(SFS) ‘Tom Parker
Technical Implementation for TD/ARC/006 14 19/2/97 I Harvey Potts
Pathway Release 1b
Technical Implementation for TDIARC/007 1.0 19/2/97 I Harvey Potts
Pathway Release ic. .
Technical Implementation for TDIARC/008 1.0 49/2/97 I Harvey Potts
Pathway Release 1e
Step1 Management Plan ADM.DOC 3.0 15/8/96 _I Rod Stocker
Release Overview (Confirmed HLFD\SD\0001.01 01 14/4/97 I K Graham
Scope) CAPS Release 2
CAPS Release 2.2 Technical Scope I TS&P/SD/0002.01 01 13/2/97 _I J Lundy
CAPS High Level Technical Design I TS&P\HLD\0002.01 01 24/2/97 I W Stewart
(Summary)
List of Offices for Stage 2 Rollout 22 1.0 22 Douglas Craik
Summary of Operational-Migration 2? 0.1 26/2/97 I Martin Riddell
Exercises
implementation Strategy IM/STR/0003 41.0 26/2/97_[{ Mark Fisk
Migration Strategy (Rel 1b onty) IM/STR/0013 2.0 20/3/97 _I Sue Downham
PDA Joint Test Strategy OVST0O301 2.0 29/1/97 I Gary Palmer
PDA Model Office Test Strategy CY213.D0C 1.0 22/1/97 _I Chris Young
Ref: AIX.DOC 10 March 1997 Page 1 of 25
0.2 Document History
Date Version Title
10 March 1997 4.0 This is the first draft issue
7 April 1997 2.0 Incorporated comments and corrections
Nothing contained herein shall be deemed or construed as affecting existing
contractual obligations between ICL Pathway , the DSS and/or POCL.
0.3 Circulation List
Name Organisation Location
Peter Crahan PDA TH, London
George McCorkell BA QH 4E12
Alec Wylie SSA NI
John Bennett ICL Pathway Feltham
Terry Austin ICL Pathway Feltham
Bruce McNiven PDA TH, London
Paul Rich POCL King Edward Building
Jane Rintoul CAPS LBTN
Paul McAnea POU Lisahally, NI
Gael Stewart PDA TH, London
Steve Muchow ICL Pathway Feltham
Peter Jeram ICL Pathway Feltham
John Cook PDA TH, London
Graham Katon PDA TH, London
Phil Grattage PDA TH, London
Dave McLaughiin PDA TH, London
Phil Preece PDA TH, London
Douglas Craik PDA TH, London
Janis Hatchell PDA TH, London
John Bruce PDA TH, London
Karen Rogers PDA TH, London
Gareth Lewis PDA TH, London
Robin O'Connor PDA TH, London
John Meagher PDA TH, London
Martin Renwick PDA SELDO, London
Dominic Fagioti CAPS B1605, LBTN
Bob Burkin PDA TH, London
Graham Patterson CAPS B1605, LBTN
Robin Niblock CAPS B1605, LBTN
Margaret Chaplin BA Euston Rd DO
Min Burdett POCL Greville St
Peter Jones TIP Chesterfield
Dave Jackson POCL (iT) Farnborough
Dave Parnell POCL (TIP) Chesterfield
Bob Worsley CAPS B2507, LBTN
Paul Santilli POCL Farnborough
Dave White CAPS B1605, LBTN
Rob Langford PAG 209C NX
Keith Downer PDA TH, London
Tim O'Leary POCL Greville St
Barrie Vaughan ICL Pathway Feltham
John Hunt ICL Pathway Feltham
Ref: AIX.DOC 10 March 1997 Page 2 of 25
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Peter Hull CAPS 6 HH (Preston)
Stuart Riley PDA TH, London
Pat Kelsey PDA TH, London
Debra Channon PDA TH, London
Mena Rego POCL Greville St
Bill Kerr POCL Greville St
Wayne Stephens POGAB NX 502K
John Wright Pathway Feltham
Craig Lewis PDA TH, London
Martin Croft BAPAG NX 502
Michael Purchase PDA TH, London
‘
Ref: AIX.DOC 10 March 1997 Page 3 of 25
0.4 Contents
1.0 Purpose
2.0 Introduction
3.0 Plans
3.1 Systems
3.2 Dates
3.3 Implementation Profile
3.4 Constraints
3.5 Functionality
3.6 Business Implementation
3.7 Other Events
4.0 Architectural Overview
5.0 Acceptance Criteria
6.0 National Rollout
7.0 Service Management
8.0 Nile Release
Appendix A - Definitions
Appendix B - Summary of post offices
Appendix C - Baselined Plan
Appendix D - Stage 2 Roll out Profile
Appendix E - Architectural Overview
Appendix F - Live Trial
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Ref: AIX.DOC 10 March 1997
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1.0 Purpose
This document is intended to summarise all aspects of the Stage 2 proposals, giving an
‘overview of the phased implementation plan to co-ordinate all the detailed plans that exist or
are being prepared. Whereas it is intended to be the definitive statement of the plan it does not
Present the detail nor should it be treated as the authoritative document. It cross refers to
authoritative documents and does not attempt to replace or supersede them, merely to
present an overview of the total plan and enlarge on the PDA Master plan for this phase of the
programme
This document covers the period referred to as Stage 2 which encompasses the phased
release of CAPS Release 2 and Pathway Release 1 in conjunction with other DSS and PO
Projects which interface to them culminating in Contractual acceptance at the end of the Live
Trial.
2.0 Introduction
Currently there are ten post offices in the Stroud Area offering a service to pay Child Benefit to
customers using the benefit Payment Card. This is referred to as the IGL system and has
been operational since 23rd September 1996. There are now some 1400 customers using the
service, and management reports are published weekly by PDA Service Management.
It was originally intended that the next stage of the Programme would be a combined release
of software from Pathway (Version 1.0) and CAPS (Version 2.0) which would be implemented
over the Easter Weekend, 28th-31st March 1997. This would culminate in a new System
being available from 1st April and would signify the start of the three month Live Trial period.
On successfully concluding the Live Trial, National Rollout was then scheduled to start on 1st
July 1997. The service offered would be Child Benefit only with other Benefits and functionality
being added tater during National Rollout.
Due to delays with all the Projects and a realisation that the “Big Bang” Easter weekend
presented significant and unacceptable risk, a replanning exercise was undertaken. After
much discussion a proposed replan has now been assembied and the purpose of this paper is
to document that plan. The plan covers the period that takes the Project from the IGL system
through to formal acceptance of the Live Trial and the start of the National Rollout and is
referred to as Stage 2. During this period it is now proposed to introduce, in a phased
approach, a number of software and system releases referred to as “Congo Releases”. These
releases also include the relevant software release from other POCL and DSS Projects.
Although the replan has reduced the risk in a number of areas, it should be recognised that
timescales are still very tight and that delays in one release could well impact later releases.
Every effort must be made to meet timescales dictated by the detailed plans.
Following completion of Stage 2 and during the early weeks of National Rollout, it is proposed
to introduce further software and system releases and these are referred to as “Nile
Releases". This is outside of the scope of Stage 2 but due to certain events during the Live
Trial, is included here for completeness.
Ref: AIX.00C 10 March 1997 Page 5 of 25
3.0
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Plans
3.1 Systems
The Pathway Release 1 software has been sub-divided into component elements
offering differing business functionality. These business functions, and the Pathway
software release versions which include them, are:
Order Book Control Service
Benefit Payment Service (including BES,
CMS and PAS) :
AP. Automated Payments Service
EPOSS Electronic Point of Sale Service
POCt Infrastructure _[ v I v_I v I Relevant aspects from HAPS, TIP, ROS
Table 1
Full functionality for Stage 2 is that offered by Version 1e, which aligns to Pathway’s
original Release 1 specification, and CAPS Release 2.2. The following table
summarises all of the systems and software to be introduced during Stage 2. These
are detailed in the relevant CAPS and Pathway documents (q.v.).
Congo Release 1 fersit Ver .
Congo Release 2 Version 1b not applicable
Congo Release 3 Version 1a Version 2.1
Congo Release 4 Version 1c Version 2.1
Congo Release 4.1 Version id Version 2.2
Congo Release 5 Version 1e Version 2.2
Table 2
The Versions of software from Pathway include the various components such as BES,
CMS, PAS, Riposte etc and also the CAS interface to CAPS. CAPS Release 2.1 is a
functionality upgrade and, in conjunction with Pathway 1c, adds:
PAS exceptions
post office Closures
Appointees (Permanent Agents/Standing Agents)
CAPS Release 2.2 provides multiple services on a single ACC which is needed to
cater for the PDR load of Child Benefit customers for the National Rollout.
CAPS have yet to decide when they will implement multiple ACCs but this will not be
before September 1997 and may be as late as December 1997. Discussion as to
when this is to be done has yet to be undertaken.
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3.2 Dates
The dates included in the joint Baselined plan (Version 4.02, See Appendix C) have
been established as:
Congo Release 1 go live 1 April 1997
Congo Release 2 go live 28 April 1997
Congo Release 3 go live 2 June 1997
Congo Release 4 go live 30 June 1997
Congo Release 4.1 go live 21 July 1997
Congo Release 5 go live 8 September 1997
Start of Live triat 8 September 1997
End of Live Trial 21 November 1997
Start of Nationai Roll Out : 24 November 1997
Table 3
A copy of the baselined plan is available and updates against this plan are submitted
each Tuesday lunchtime-to the PDA Planning Department who publish the latest
‘status each Wednesday. This pian is used as the basis for the weekly Stage 2 Review
on Thursday.
For each Go Live event a detailed weekend take-on plan will be produced, either by
CAPS for Congo Release 1, 3 and 4.1 or Pathway for Congo Release 2, 4 and 5.
These wilt be available in initial draft form approximately eight weeks before the
Go-Live date. Prior to each Congo Release there will be a Release Authorisation
Board (See Section 4.0) and there may need to be Seals of Approval granted
‘ I PUNs will only be sent out once the system has been installed at the post office and,
[ in the case of Stream B outlets, once the outlet is able to offer BPS functionality.
3.3 Implementation Profile
Throughout Stage 2, for the purposes of rolling out to the planned number of post
offices, it is planned to split post offices into a number of streams and these are
detailed in Appendix D. In summary:
Stream A will include some 200 post offices, including the 10 IGL Offices, and
will be the first to receive new upgrades of the software as they
become available, They will form the core of the Live Trial evaluation
(Congo 5). In the first two weeks of the Live Trial the number of post
Offices in this stream will be increased to 300. Initially customers at
these post offices will have the bar code on their order books read
and subsequently will be able to use their benefit Payment Card at
these post offices to claim their Child Benefit payments. »
Stream B _ will include 450 post offices and will offer OBCS functionality only
throughout the period of Stage 2. All customers with order books will
have the bar-code on their order books read and this will run in
parallel with the current ESNS system. This stream will start to rollout
from 28th July 1997.
Stream C will be introduced during the period of the Live Trial evaluation and
will involve some 1000 post offices who will offer full functionality from
the outset. Customers will be able to use their benefit Payment Card
at these post offices to receive their Child Benefit payments. This
Stream will start to rollout from 22nd September 1997.
Ref: AIX.DOC 10 March 1997 Page 7 of 25
\,
By the conclusion of Live Trial and forma! acceptance of the Contract, there will be
some 1750 live post offices offering a service to customers. Of these Offices, all but
450 will offer full functionality, including the payment of Benefit, by the use of the
benefit Payment Card, to Child Benefit customers. The 450 Offices will offer OBCS
functionality for all customers using an order book
Although it is proposed to introduce Congo Release 2 to 190 post offices (200 less the
10 IGL Offices), they should be manual Offices (ie. those not able to offer AP or
operate ECCO+) since there will be insufficient space on the counter to accommodate
their existing system and the new system. It has proved to be difficult to find this
number in North East Region and therefore some APTs will be removed from the
counter and positioned elsewhere. Early indications have shown that 9 of these
offices cannot be connected by ISDN to the Data Centres and may have to rely on
PSTN. These offices will be deferred until Congo 4 to allow development of alternative
solutions
it should be noted that Pathway Releases 1a and 1d do not offer increased
functionality to the customer but are necessary to provide the required CAS interface
to CAPS.
PACS Release 4.0 will be introduced on 23 March and upgraded to PACS Release
5.0 on 30 September. Child Benefit System will be upgraded to Release 13 on 6th '
April and Release 13.1 on 27th April. TIP and HAPS are planned to be available from (ii. us
27th March to enable Direct Interface Testing to be undertaken. Reference Data is 4h)
available now though an electronic gateway is due to be provided on 19th March for Ww r
updating information. -
3.4 Constraints
It should also be noted that the ten IGL offices will remain on the IGL System until
Pathway Release 1c is available on 30th June. To accommodate this it is necessary
for Pathway to provide a new version of their IGL software, Release 1a, which will
provide the necessary CAS interface to CAPS Release 2 and 2.1. This necessitates a
manual intervention by CBC to ensure that Alternative Payees, which are processed
differently in CAPS Release 2, are catered for whilst the Pathway IGL system is in
use. The alternative payee facility will be fully implemented with the release of
Pathway 1c (Congo 4). At the same time other facilities such as “Dead letter office”,
undead and “end of interest” will be activated.
During Congo Release 4, Stream B post offices will not be card activated, limiting the
counter use to OBCS only. These post offices will operate a system referred to as
“Congo Release 4 minus” during this period. The restriction on functionality will be
provided by CAPS who will mark the post office Codes file to show that Cards should
not be issued. In addition Pathway propose to disable the Card reader in a suitable
mannér yet to be decided. This release will need testing (including security aspects).
Foreign Encashments from Stream A (200/300) post offices and Stream C (1000) post
Offices is not applicable at Stream B (450) post offices (since none of them are one of
the 1500 nominated post offices able to offer Foreign Encashment through the Help
Desk as instituted during IGL). The Help Desk FAD Code is now 8888884. There is a
need to remind the 1500 post offices of the procedure and to supply additional blank
receipts to them.
With the availability of Congo Release § there will aiso be a “Congo Release 5 minus”
So that the 450 Stream B post offices continue to restrict the functionality available at
; the counter to OBCS and BPS (cards not activated). However, this restriction will be
i Provided by the use of Pathway’s Reference Data system. This release will need
testing (including security aspects).
Ref: AIX.DOC 10 March 1997 Page 8 of 25
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3.5 Functionality
Contents Description (Version 1.1) against the/SADD (Version 2.1)\and other relevant
Pathway documents. This remains the baselin€ for Pathway Release 1e. With the
phased release of this system, subsequent documents have been produced which
detail the functionality that will be available for the interim releases 1b and 1c. This
aspect has been managed by the Product Management Team within the PDA and
these documents detail the Management Information Systems available, Security (and
Access Control), Accounting and Reconciliation as well as the specific Customer and
User facilities to be offered. It should be remembered that, with limited availability prior
to the full Release 1¢ there have been some compromises on what has been made
available but these aspects have been verified by BA and POCL.
The functionality of Pathway Release 1 was rsSADD ve in the Rathway Release 1
3.6 Business Implementation
The Implementation Team within the PDA will be responsible for all business aspects
concerned with the rollout during Stage 2. This team will be responsible for ensuring
BA and POCL readiness including training. They have selected the rollout Offices for
each of the implementation streams and will be responsible for the contro! of this list
and liaising with all Departments on all aspects concerning this list.
A summary of the list of post offices is included in Appendix B though this is for
guidance only and the up to date list is maintained by the PDA Implementation Team.
3.7 Other Events
3.7.1. Card swap out
During the Live Trial period it is proposed to withdraw existing IGL benefit
Payment Cards and replace them with the latest version which has a different
design and amended magnetic stripe cading. Details of this are being finalised
by Pathway. The software allows for both Cards to co-exist until the
replacement is completed.
3.7.2 Data Centre Moves
’ The only Data Centre in use with IGL is Feltham. An identical Data Centre
has been built in Wigan which will be used for Congo 4 testing. Bootle will
also be built and this will be used in conjunction with Wigan for Congo 5
testing.
3.7.3 PDR Load
CAPS will undertake the transfer of the Child Benefit customer details from
DCI and the ChB system for the customers at the 300 post offices Starting on
28th April. This will be a selective load. CAPS have said that they will not be
able to accommodate all 300 post offices since there is a physical limit of
80-90,000 records which equates to about 280 post offices. The list of the 300
Offices is held by PDA Service Management together with the 20 which have
been excluded from the PDR load. The physical limit on the PDR load will
only be resolved with the introduction of CAPS 2.2 (see below).
The load of the PDR for all Child Benefit customers cannot proceed untit
CAPS Release 2.2 (Congo Release 4.1), scheduled for 21st July, is installed.
Following rehearsals, it is planned that this load will start on 8th August. This
will be simply done by “data slicing” so the order of customer or post office
take-on is random. This is simply due to timing considerations but does mean
that, with Congo Release 5 scheduled for 8th September, there will be some
Ref: AIX.DOC 10 March 1997 Page 9 of 25
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customers who will collect Order Books from their post offices even though
that post office has the new system installed. The PDR load will be completed
in late November.
3.7.4 Testing
Product Acceptance Tests will be done by each individual Project. In some
cases they will also undertake their own Model Office Testing. On completion
of this joint Integration and Systems Tests will be conducted. Joint testing is a
collaborative undertaking between Pathway, PDA and external systems.
Once these tests have been concluded then a Model Office Rehearsal will be
undertaken and then the Model Office Tests themselves based on prepared
Test scripts. Full details of the process to be undertaken is contained in the
PDA Model Office Test Strategy and Joint Test Strategy (q.v.). New releases
of software will not be introduced unless the Model Office Test is satisfactorily
concluded and the Release Authorisation Board approves the release.
3.7.6 Migration
There is a need to define in detail the migration of post offices from one
release to another, including procedures, accounting, reconciliation, reporting
etc. Documents on In-Office migration are being developed to cater for the
transition from one Congo Release to another. In addition, there is a need to
document the technical migration from one release to another and any special
software needed to migrate data (specifically ECCO+ and ALPS). This is
being prepared by Pathway.
The migration from ABED to TIP and ensuring that reconciliation is preserved
needs to be documented
nw
There is also a need to agree how new BES software is loaded on the ———
Counter Systems. This can be achieved either by software downloadlor by
physically exchanging the hardware] Irrespective of the mechanism adopted
to achieve this a process and procedure need to be agreed. It will be
necessary to ensure that data migrated from one system to another is “ring-
fenced" to ensure that, from a security standpoint, no “Trojan horse” exists as
the result of reduced security features in earlier releases. A plan to undertake
this will be produced by Pathway.
3.7.6 Procedures
For each Congo release there is a need for comprehensive PPDs covering
operational issues, post office procedures, exception conditions etc. These
are being developed by POCL and Pathway and are being reviewed by
relevant departments prior to the release of the system.
There is also a need to agree how the relevant BA and POCL offices are
appraised of outlets now live and all records appertaining to reference data
are maintained.
3.7.7 Contingency
There is a need for contingency plans, regression plans for the actual
implementation window and dress rehearsals where possible.
Currently, for Congo Release 1, the proposal is to revert to CAPS Release 1
and a detailed plan exists for this.
Ref: AIX.D0C
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For Congo Release 2 it is proposed that the existing hard copy print outs of
Stop lists will be used if problems are encountered.
For Congo Release 4, for the 10 IGL outlets which will be migrated first, then,
if problems are encountered, it is proposed to simply revert to the IGL system
but the detailed plans have yet to be prepared. For the remaining 190 outlets
then a contingency plan is required.
Accontingency plan is required in particular for Congo 5.
DQ Need to expand on this section for other releases.
4.0 Architectural Overview
Although this plan concentrates on the CAPS and Pathway releases there are a
number of other associated Projects within the DSS and POCL which need to provide
systems and associated procedures for the end-to-end business of the two Sponsors
to operate effectively. This is a very important aspect and must be taken into
consideration for the purposes of Project Reviews, testing and implementation. An
overview of the total system is presented in Appendix E as an illustration though the
accurate and latest illustration should be obtained from PDA Design Assurance Team.
5.0 Acceptance Criteria
From a Contractua! standpoint there is only one acceptance and this is the principle
purpose of the Live Trial. However, there will be an approval process for each of the
Congo Releases and this will be achieved through Model Office Testing and the
Release Authorisation Board.
The Live Trial will operate for a period of eleven weeks and details are summarised in
Appendix F. This Appendix also summarises the purposes of the Live Trial though
there is the need to expand this considerably to ensure that Pathway clearly
understand what is expected of them and to ensure that the BA and POCL have the
opportunity to assess what has been offered. it is important that the Service Providers
clearly identify now what is expected and that the important issues such as. security
and reconciliation are adequately validated.
Originally, the Live Trial was intended to include multiple benefits and the on-line
functionality needed for urgent stops and payments. With the rescheduling of these
two functions last year (they are now in the Nile Release), it is important that they can
be assessed before the Contract is finally approved. Therefore it is proposed that in
addition, parallel to the Live Trial activity, a suitable environment is created to permit
the demonstration of the capability to support payment of multiple benefits and the
on-line functionality needed for subsequent benefits. Both of these functions will be
introduced in conjunction with the release of CAPS version 3 and Pathway Release 2
(See Section 8.0 Nile Release). During Live Trial the right exists to cease increasing
the number of operational post offices shouid the service levels or performance
measurements fail below the agreed level of acceptance.
Apart from assessing multiple benefits and on-line functionality, the Live Trial at POCL
outlets offering an operational Congo § service will be assessed on functionality for
that release only. AP Smart for example will not be assessed. Although satisfactory
completion of the Live Trial is needed from a Contractual aspect before National Roll
Out can proceed, there is a need also to consider other aspects such as field
readiness, support capability, etc.
Ref: AIX.DOC 10 March 1997 Page 11 of 25
6.0
7.0
8.0
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National Rollout
Once acceptance of the Live Trial is given, National Roll Out will commence. The
current plan has this scheduled for week beginning 24 November with the delivery of
systems to 150 post offices per week supporting Congo 5 software. This will continue
for three weeks before postponing further installation until after the Christmas period.
By that time there will be systems installed at some 2200 Post offices. Rol! Out will re-
commence in the new year with 100 post offices being installed in the first week, rising
to 175, then 250 and finally 300 when it will continue at this rate throughout 1998/1999
with a reduced rate of 150 from 24/11/98 to 13/12/98 and no installation from 14/12/98
to 3/1/99. Completion of National Roll Out is currently scheduled for March 1999 but
this is outside of the scope of Stage 2.
Service Management
Service Management will continue to report the service levels during Stage 2 and
these will serve as a useful guide as to how the Live Trial evaluation is progressing.
Work is in hand in this area to develop further the framework, problem management,
change management, configuration management etc. Various reference documents
exist covering this area.
Nile Release
There will be at least one Nile Release of software which will include Pathway
Release 2 and CAPS Release 3. It is currently scheduled for 26th January 1998 as
the Go-Live date but is outside of the scope of Stage 2. Nevertheless it is included
here for completeness and because the ability to demonstrate some functionality in
these releases is needed during the Live Trial (See Acceptance Criteria Section 4.0).
Ref. AIX.0OC 10 March 1997 Page 12 of 25
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Appendix A - Definitions
ABED
ACC
ALPS
Apachi
AP
APS
APT
ATAS
BA
BES
BPS
CAPS
CARS
CAS
CBC
CBDB
ChB
CMS
CPCS
DC
Domain
EPOSS
FCP
FCP customers
Automated Benefit Encashment Data
Area Computer Centre. A computer centre on the DSS wide area
network which routes network traffic.
Automated London post offices
Automated Payments Chesterfield Interface (POCL interface between
HAPS and CBDB)
As APS
Automated Payments Service
Automated Payments Terminal
Audit Trail Analysis System
Benefits Agency
Benefit Encashment Service
Benefit Payment System encompassing BES, CMS, PAS.
Customer Accounting and Payments Strategy
Contracting Authorities Responsibilities
CAPS Access System
Child Benefit Centre
Counter Business Database
Child Benefit
Card Management System
Customer Payment Computer System
Departmenta! Central index
Those principal areas responsible for delivering a solution which forms
a key element in the end-to-end solution. Domains currently are
envisaged as CAPS, Pathway, BA and POCL.
Electronic Point of Sate Service which includes Stock Sales Counter
Application
First Card Payment of Child Benefit to selected BA employees or their
partners achieved week commencing 23rd September 1996.
Those 14 customers who are BA employees or their spouses who
were paid by Card on 23rd September 1996.
FTF File Transfer Facility
HAPS Host Automated Payment System
IGL Initial Go Live. Payment of Child Benefit by Card to those Child Benefit
customers whose Order Book expires; the first such payment was
21st October 1996.
IGL Pilot The period between 23rd September and IGL (q.v.).
LGL Limited Go-Live. Now renamed to iGL (q.v.).
MIS Management Information System
MOR Model Office Rehearsal
MOT Model Office Testing’
OBCS Order Book Control Service
PACS Programme Accounting Computer System
PAFP. Programme Accounting Financial Package
PAS Payment Authorisation Service
PDA Programme Delivery Authority (The BA/POCL Programme responsible
for delivering Card payment to BA customers at post offices)
PDCS Personal Details Computer System
PDD Personal Details Dialogue. The On-line system to update PDCS.
PDR Personal Details Repository
POCL Post Offices Counters Ltd
PPDs Process and Procedures Documents
PUN Pick Up Notice
ROP Reference Data Project
Ref: AIX.DOC 10 March 1997 Page 13 of 25
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RDS Reference Data System
SPCT Service Provider Contact Team
SLA Service Level Agreement
Stage 2 The phased release of CAPS Release 2 and Pathway Release 1 in
Conjunction with other DSS and PO Projects which interface to them
culminating in Contractual acceptance at the end of the Live Trial,
Step That part of the Project which ensures that an end-to-end solution for
Child Benefit is delivered. It will encompass IGL Pilot, IGL (q.v.) and
an early assessment of increased loading on the system
TIP Transaction Information Processing (Strictly speaking, for Stage 2 all
references to TIP in this Document actually refer to Interim TIP which
will replace ABED).
UAT User Acceptance Testing
WBS Work Breakdown Structures. A top-down structured approach to
Planning which enables outline activities to be identified and then
sub-divided into their component elements and tasks.
Ref: AIX.DOC. 10 March 1997 . Page 14 of 25
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Appendix B - Summary of post offices
The following tables summarise the numbers of post offices in each stream and their
respective locations. it is indicative only and the up to date position should be obtained from
the PDA Implementation Team.
Stream A Congo 5.0 Live Triat Outlets
POCL REGION Outlet Number Counter
Type Positions
North East Standard 136
ECCO'+:. I 14... Bee
South Wales Standard 137
“2ECCO+ es ESC ees
Totat 300 783
Stream B Congo 5.0 (only OBCS working)
{ L \
POCL REGION Outiet__I Number I Counter qe
Type Positions ats .
North East Standard 146 228
NCA _ 37 7
South Wales Standard 161 213
NCA 12 12
Miclands Standard 111 227
NCA 4 4
Total 468 718
Stream C Congo 5.0 (full functionality, not offices with APPU)
POCL REGION Outlet Number Positions
Type
Scotland NI Standard 300 691
NCA 1 1
North East Standard 351 854
PECCO +S: Ue 1b 2 e
South Wales Standard 180 402
SECCOM Sue oT ees se
Midlands Standard 170 544
Total 992 2492
Excluding ECCO +
‘Total Including: ©
ECCO+ =
Ref: AIX.DOC 40 March 1997 Page 15 of 25
National Roll Out (after Live Trial and prior to end Dec 1997)
POCL REGION Outlet Number Counter
Type Positions
Scotland NI Standard 93 197
NCA 3 3
South East Standard 95 202
North West Standard 17 341
Midlands Standard 173 294
NCA 2 2
Total 483 1039
Cumulative Aspect
POCL REGION Outlet Number Counter
Type Positions
Scotland NI Standard 393
NCA 4
South East Standard 95
North West Standard 117,
South Wales Standard 478
NCA 12
PS ECCO +8 I 208 8
Midlands Standard 454
NCA 3
North East Standard
NCA
ECCO::
~I Total 2275 5215
By Outlet Type
Outlet Type Number Counter
Positions
Standard 2170 4892
ECCO 4 PE AO ee 267.
NCA 56 56
Total 2275 $215
Outlet Key
Standard ¢ An outiet with no or limited automation (APT's , electronic scales, Capture
etc.)
ECCO + « Outlets with the ECCO + system
NCA * Outlets which do not prepare Cash Accounts (very small outlets whose
accounting is processed through a parent outlet)
There will be no ALPs offices.
Ref: AIX.DOC 10 March 1997 Page 16 of 25
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Appendix C - Baselined Plan
Enclosed in this Appendix is an overview of key dates for the original plan as baselined
following the replan. It was agreed to baseline this plan at the Stage 2 Project Review on 18th
February. Although the Go-Live dates for each phase are those presented to the PDA Board
on 22nd January, interim dates were amended as a result of the delay unti! end February to
reach commercial agreement. It is against this baselined plan that all reports by each Project
have subsequently been made. These reports are held by the PDA Planning Department.
Each week, the nominated manager from each project reports progress against this plan by
Tuesday lunchtime. PDA Planning include all reports into the master Stage 2 Plan which is
sent out by close of play each Tuesday. It is this plan that is then used as the basis of the
weekly Stage 2 Project Review on Thursday of each week.
The latest copy of the plan should be obtained from PDA Planning or a nominated Project
Manager.
Ref: AIX.DOC 10 March 1997 Page 17 of 25
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BA/POCL Programme
‘Summary Stage 2 Plan
ANS Sian Tet
MS ragrion Tet
“CONGO R41 Live
‘= implementation
Tomcat
Tine Gite ee nate
aay BPS 1 CAPS 22 sien: Reeds Tsk
: if
z i
Gyzds ‘g Ii
Shtng?
CeiWI ERAS EERE
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BA/POCL Programme.
Da (ers
Cong
Summary Stage 2 Plan
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eeeeteers?
‘t
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Ref. AIX.DOC 10 March 1997 + Page 18 of 25
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Ref: AIX.DOC 10 March 1997 Page 19 of 25
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Appendix D - Stage 2 Roll out Profile
This Appendix details the rollout streams during Stage 2. It is summarised in Table 4. The
precise migration from one software release to another has yet to be agreed and therefore
numbers of post offices involved each week.
Stream A
From 28 April to deliver and install systems at up to 190 post offices using Congo 2 in a
phased approach to manual post offices only. To leave the 10 iGL post offices
running IGL (Pathway Release 1a) but to ensure they interface with CAPS 2.1
(Congo Release 3.0) by 2nd June 1997.
On 30 June to upgrade the 10 IGL offices to Congo 4 and migrate the “up to” 190 systems
from Congo 2 to Congo 4 making a total of up to 200 systems running Congo 4.
The precise migration process has yet to be discussed and agreed in detail
From 8 September to migrate the “up to” 200 systems to Congo 5 and to deliver and install
systems to some of the additional 100 larger offices (io POCL outlets with more
than one counter and with some operating ECCO+ to ensure the Live Trial
teflects the range of outlets in the POCL network) and install Congo 5 by 13
September. The precise migration process has yet to be discussed and agreed.
From 15 September to deliver further systems to the balance of the additional 100 post offices
{matching the criteria set for the first additional 50) making a total of 300 systems
operating Congo 5 by 19 September. The ability to achieve this in one week is
being assessed.
Stream B
From 28 July to deliver systems to 75 manual post offices where benefit Payment Cards will
not be issued. These post offices will operate OBCS only.
Over the forthcoming weeks to install systems at 75 post offices per week up to a maximum of
450 post offices in total.
Thus, by 8 September there will be 450 post offices in this stream operating OBCS only.
On 8 September, the 450 post offices will be upgraded to “Congo 5 minus” and continue to run.
. OBCS only.
The 450 post offices will be migrated to full Congo Release 5 between the period November
1997 to the end of January 1998, with training balanced against new post offices
Rollout and completion achieved before Pathway Release 2 goes live.
Ref: AIX.DOC 10 March 1997 Page 20 of 25
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Stream C
On 22 September systems will be delivered and installed to 50 Post offices. These systems
will support Congo 5 functionality. The POCL outlets will include multi position
APT and ECCO+ outlets. Where. SMART functionality exists this will be provided
by retain’ id Relocating SMART AP Terminals
y retaining and Felocating a mt ?
The following week further systems supporting Congo 5 will be delivered to 50 post offices.
The installation programme will then adopt the following schedule, installing
systems supporting full Congo 5 functionality
Week commencing 6th October 1997 - additional 75 post offices
Week commencing 13th October 1997 - additional 75 post offices
Week commencing 20th October 1997 through to Week commencing 17th
November - additional 150 post offices per. week
By 22 November there will be 1000 post offices supporting Congo 5 full
functionality.
Ref: AIX.DOC. 10 March 1997 Page 21 of 25
Stream I Stream I Stream I Stream I Stream I Stream [National[ Weekly I Accum
A A B A B Cc Rollout I Rollout I Rollout
wic 1A 1B 1c 4c 4E 4E 1E
114
10
40
Ref: AIX.DOC
10 March 1997
Page 22 of 25
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Appendix E - Architectural Overview
This diagram illustrates the overall system showing the key components and their interfaces. It
is included here as an illustration only and the accurate picture should be obtained from the
PDA Design Assurance Team.
ea
Data
Admin... lf
Unit
Pathway
H TIP Central Systems
: transaction ‘De Le Rus, Help
: desks etc.
: Royal Mail Pathway I. e
MIS Outlets Processing
Centra
I I Manual feeds into ROS,
‘-) HAPS, ECCO+, manual
offices, BA
ee vat Nea Computing Cente - DSS sites managed by EDS: Livingston, Norcross, Swindoa, Washington (ine, CAPS test 2.
APACHI Automated Payments Chesterfield Interface - POCL interface between HAPS and CBDB. e
HAPS Host Automated Payments System - POCL Tandem at Famborough Hants.
RDS Reference Data System - POCL an SQL database machine.
‘TIP Transaction Information Processing - Enitially ADED, then Interim TIP and full TIP.
”
Ref: AIX.DOC 10 March 1997 Page 23 of 25
14
he ead
Appendix F - Live Trial
The Live Trial is an eleven week period when a number of aspects will be formally assessed
by BA and POCL for the purposes of Contractual acceptance. This will be done in a live
Operational environment whilst volumes are reasonably low and a controlled environment
exists. The following is an early suggested list of the main objectives to be included in the Live
Trial.
ensuring that the overall business solutions delivered meets the requirements
of BA and POCL.
ensuring that during the Live Trial period the,impact on BA and POCL
services is as expected and that support measures are having the desired
effect
ensuring that the Pathway solution meets contractual requirements
providing the information necessary to make the decision as to whether to
process with National Rollout.
The following is a more detailed list of the Live Trial Objectives though there is a need to
expand this to much more detail.
To identify any operational problems before National Rollout
To enable business case validation to be carried out by the sponsor
organisations.
To provide a period in which Pathway's ability to carry out site preparation,
installation, training and deployment of the service may be demonstrated.
To provide a period in which the operational services of training, installation,
documentation, migration and Help facilities may be measured against
Service Level Agreements. .
To enable the financial processes and controls to be operated in a live but
limited environment.
To enable details of Public response to be collected and analysed.
To provide a limited and controlled period during which all involved
organisations may adjust working processes and Procedures in response to
the experiences of Live operation.
To enable Live system maintenance (fault resolution / test / implementation)
to be proved.
To carry out testing that is not possible in any other test stage of environment
To carry out additional and/or repeat tests of business or technically critical
areas of the service (e.g. contingency / fallback / recovery)
To enabie completion of all security-related aspects of the service.
To demonstrate conformance with contractual requirements
To demonstrate the viability of migration practices and procedures.
Ref: AIX.DOC
10 March 1997 Page 24 of 25
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Shown in the attached diagram is an overview of the plan for the eleven week period.
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410 March 1997 Page 25 of 25
Ref: AIX.DOC