FUJ00123054
FUJ00123054
Witness Statement ll
(CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a) “—-POH-38500 _)
and 5B, MC Rules 1981, r 70)
Statement of Penelope Anne Thomas
Age if under 18 Over 18 (If over 18 insert ‘over 18')
This statement (consisting of seven pages each signed by me) is true to the best of my knowledge and
belief and I make it knowing that, if it is tendered in evidence, I shall be liable to prosecution if I have
wilfully stated in it anything which I know to be false or do not believe true.
Dated the 14 day of — October 2010
I have been employed by Fujitsu Services, Post Office Account, formally ICL Pathway Ltd
since 20 January 2004 as an Information Technology (IT) Security Analyst responsible for audit
data extractions and IT Security. I have working knowledge of the computer system known as
Horizon, which is a computerised accounting system used by Post Office Ltd. I am authorised
by Fujitsu Services to undertake extractions of audit archived data and to obtain information
regarding system transactions recorded on the Horizon system.
Horizon's documented procedures stipulate how the Horizon System operates, and while I am
not involved with any of the technical aspects of the Horizon System, these documented
processes allow me to provide a general overview.
At each Post Office there are counter positions that have a computer terminal, a visual display
unit and a keyboard and printer. This individual system records all completed transactions input
by the counter clerk working at that counter position. Clerks.log on to the system by using their
own unique password. The transactions performed by each clerk, and the associated cash
and stock level information, are recorded by the computer system in a stock unit. Once logged
on, all completed transactions performed by the clerk must be recorded and entered on the
computer and are accounted for within the user's allocated stock unit.
The Horizon system provides a number of daily and weekly records of all completed
Signature
CS011A (Side A) Version 7:0 0308
FUJ00123054
FUJ00123054
Witness Statement
(CJ Act 1967, $9; MC Act 1980, ss 5A(3)(a) and 5B, Mc Rules 1981, r 70)
Continuation of statement of Penelope Anne Thomas
transactions input into it. It enables Post Office users to obtain computer summaries for
individual clients of Post Office Limited e.g. Alliance & Leicester. The Horizon system also
enables the clerk to produce a periodic balance of cash and stock on hand combined with the
other transactions performed in that accounting period, known as a trading period.
Where local reports are required these are accessed from a button on the desktop menu. The
I user is presented with a parameter driven menu, which enables the report to be customised to
requirements. The report is then populated from transaction data that is held in the local
database and is printed out on the printer. The system also allows for information to be
transferred to the main accounting department at Chesterfield.
The Post Office counter processing functions are provided through as a series of counter
applications: the Electronic Point of Sale Service (EPOSS) that enables Postmasters to
conduct general retail trade at the counter and sell products on behalf of their clients; the
Automated Payments Service (APS) which provides support for utility companies and others ;
who provide incremental in and out payment mechanisms based on the use of cards and other
tokens and the Logistics Feeder Service (LFS) which supports the management of cash and .
value stock movements to and from the outlet, principally to minimise cash held overnight in
outlets. The counter desktop service and the office platform service on which it runs provides
various common functions for transaction recording and settlement as well as user access
control and session management.
Information from counter transactions is written into a local database and then replicated
automatically to databases on all other counters within a Post Office outlet. The information is
then forwarded over ADSL (Asymmetric Digital Subscriber Line) or other communication
service, to databases on a set of central Correspondence Servers at the Fujitsu Services data
centres. This is undertaken by a messaging transport system within the Transaction
Management Service (TMS). Various systems then transfer information to Central Servers that
control the flow of information to various support services. Details of outlet transactions are
normally sent at least daily via the system. Details are then forwarded daily via a file transfer
Signature! G RO Signature witnessed by } G RO.
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FUJ00123054
Witness Statement
(CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a) and 5B, MC Rules 1981, r 70)
Continuation of statement of © Penelope Anne Thomas
service to the Post Office accounting department at Chesterfield and also, where appropriate,
to other Post Office Clients.
An audit of all information handled by the TMS is taken daily by copying all new messages to
archive media.’ This creates a record of all completed outlet transaction details including its
origin - outlet and counter, when it happened, who caused it to happen and the outcome. The
TMS journal is maintained at each of the Fujitsu Services Data Centre sites and is created by
securely replicating all completed transaction records that occurred in every Outlet. They
therefore provide the ability to compare the audit track record of the same transaction recorded
in two places to verify that systems were operating correctly. Records of all transactions ate
‘I written to audit archive media.
: ‘
The system clock incorporated into the desktop application on the counter visual display units
is configured to indicate local time. This has been the situation at Wattville Road Post Office,
Branch Code 414201, since 18 February 2000 when the Horizon system was introduced at that
particular Post Office.
The'Horizon system records time in GMT and takes no account of Civil Time Displacements,
thus during British ‘Summer Time (BST) (generally the last Sunday in March to the last Sunday
in October), system record timings are shown in GMT — one hour earlier than local time (BST).
When information relating to individual transactions is requested, the data is extracted from the
audit archive media via the Audit Workstations (AWs). Information is presented in exactly the
same way as the data held in the archive although it can be filtered depending upon the type of
information requested. The integrity of data retrieved for audit purposes is guaranteed at all
times from the point of gathering, storage and retrieval to subsequent despatch to the
requester. Controls have been established that provide assurances to Post Office Internal
Audit (POIA) that this integrity is maintained
During audit data extractions the following controls apply :
cso11A Version 9.0 0209
FUJ00123054
FUJ00123054
Witness Statement
(CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a) and 5B, MC Rules 1981, r 70)
Continuation of statement of Penelope Anne Thomas
¢
1. Extractions can only be made through the AWs which exist at Fujitsu Services,
Lovelace Lane, Bracknell, Berkshire and Fujitsu Services, Sackville House, Brooks
Close, Lewes, East Sussex. These sites are both subject to rigorous physical security
controls appropriate to each location. All AWs are located in a secure room subject to
proximity pass access within a secured Fujitsu Services site.
2. Logical access to the AW and its functionality is managed in accordance with the
Fujitsu Services, Post Office Account Security Policy and the principles of ISO 147799.
This includes dedicated Logins, password control and the use of Microsoft Windows NT
security features.
3. All extractions are logged on the AW and supported by documented Audit Record
Queries (ARQs), authorised by nominated persons within Post Office Ltd. This log can
be scrutinised on the AW. .
4. Extractions are only made by authorised individuals.
Upon receipt of an ARQ from Post Office Ltd they are interpreted by CS Security. The
details are checked and-the printed request filed.
6. The required files are identified and marked using the dedicated audit tools.
Checksum seals are calculated for audit data files when they are written to audit
archive media and re-calculated when the files are retrieved. .
8. To assure the integrity of the audit data while on the audit archive media the checksum
seal for the file is ré-calculated by the Audit Track Sealer and compared to the original.
value calculated when the file was originally written to the audit archive media. The
result is maintained in a Check Seal Table.
9. The specific ARQ details are used to obtain the specific data.
10. The files are copied to the AW where they are checked and converted into the file type
required by Post Office Ltd.
11. Windows Events generated by the counters within the branch/timeframe in question are
checked to ensure the counters were functioning correctly.
12. The requested information is copied onto removal CD media, encrypted and virus
checked using the latest software. It is then despatched to the Post Office Ltd
Casework Manager using Royal Mail Special Delivery. This ensures that a receipt is
Signature
cso11a, Version 9.0 0209
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FUJ00123054
Witness Statement
(CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a) and 5B, MC Rules 1981, r 70)
Continuation of statement of Penelope Anne Thomas
provided to Fujitsu Services confirming delivery.
ARQs 256 to 259/0910 were received on 16 October 2009 and asked for information in
connection with the Post Office at Wattville Road, Branch code 414201.
ARQs 197 to 199/1011 were received on 11 August 2010 and:asked for information in
connection with the Post Office at Wattville Road, Branch code 414201.
I produce a copy of ARQs 256 to 259/0910 and ARQs 197 to 199/1011 collectively as Exhibit
PT/O1. .
The requested data for ARQs 256 to 259/0910 was originally supplied to Post Office Ltd on 6
November 2009 by Joanne Ball. I have reviewed the archived ARQ data which was extracted
by Joanne Ball and confirm that the data provided was extracted from the Horizon system in
accordance with the requirements of ARQs 256 to 259/0910 and that the extraction process
followed the outlined procedure.
The requested data for ARQs 197 to 199/1011 was originally supplied to Post Office Ltd on 26
August 2010 by Rajbinder Bains. I have reviewed the archived ARQ data which was extracted
by Rajbinder Bains and confirm that the data provided was extracted from the Horizon system
in accordance with the requirements of ARQs 197 to 199/1011 and that the extraction process
followed the outlined procedure.
I produce a CD containing the resultant data as Exhibit PT/02. This CD contains a certified
true copy of the original transactional data which was supplied in November 2009 and August
2010. This data has been held securely on the Audit Data Workstation since its original
extraction and contains no additions, deletions or other amendments. The CD, Exhibit PT/02
was sent to the Post Office Investigation section by Special Delivery on 14 October 2010.
The report is formatted with the following headings:
ID — relates to counter position
User — Person Logged on to System
SU — Stock Unit
Date — Date of transaction
Time.— Time of transaction
Signature :
cSo11A Version 9.0 0209
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FUJ00123054
Witness Statement
(CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a) and 5B, MC Rules 1981, r 70)
Continuation of statement of Penelope Anne Thomas
Sessionld — A unique string relating to current customer session
Txnid — A unique string relating to current transaction
Mode — e.g. SC which translates to Serve Customer
ProductNo — Product Item Sold
Qty — Quantity of items sold
SaleValue — Value of items sold
Entry method - Method of data capture for Transactions (0 = barcode, 1 = manually
keyed, 2 = magnetic card, 3 = smartcard, 4 = smart key)
State — Relates to OBCS
lOP - Order Book Number ~ OBCS only
Result — Order Book Transaction Result - OBSC only
Foreign Indicator — Indicates whether OBCS payment was made at a local or foreign
outlet (O- Local, 1- Foreign). The foreign indicator defaults to a ‘0’ for all manually
entered transactions - OBCS only
The Event report is formatted with the following headings:
- Groupid — FAD code
ID — relates to counter position
Date — Date of transaction
Time — Time of transaction
User — Person Logged on to System
SU-Stock Unit
EPOSSTransaction.T — Event Description
EPOSSTransaction.Ti — Event Result
Type — Inactivity Logout noted
Logout Authority — User who logged out the account
SecurityEvent.User — User who failed to tog in
There is no reason to believe that the information in this statement is inaccurate because of
the improper-use of the system. To the best of my knowledge and belief at all material times
Signature
Version 9.0 0209
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FUJ00123054
FUJ00123054
Witness Statement
(CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a) and 5B, MC Rules 1981, 170)
Continuation of statement of Penelope Anne Thomas
the system was operating properly, or if not, any respect in which it was not operating properly,
or was out of operation was not such as to effect the information held within it.
Any records to which I refer in my statement form part of the records relating to the business of
Fujitsu Services. These were compiled during the ordinary course of business from
information supplied by persons who have, or may reasonably be supposed to have, personal
knowledge of the matter dealt with in the information supplied, but are unlikely to have any
recollection of the information or cannot be traced. As part of my duties, I have access to
these records.
Signature- I
Version 9.0 0209
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FUJ00123054
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NOTE: This side B to be completed only when the original statement is overleaf. When this form is used to
make a copy of a statement side B is to be left blank. .
Address _I Fujitsu Services, Lovelace Road, Bracknell, Berkshire, RG12 8SN
Mobile Tel No: Business telephone No:
Occupation:. I Prosecution Support Analyst Date and place of birth: H GRO I
Maiden name.:
Dates to be avoided. Delete dates of non availability of witness
August 2010 September 2010 October 2010 November 2010
IM ITU IW ITH IF ISA [SU IM ITU IW {TH IF ISA ISU IM. ITU IW ITH IF ISAISU I IM ITU IW ITH IF [SA [SU
30} 31 1 1} 2) 3) 4) 5 4} 2) 3 4} 2I 3) 4) 5) 6) 7
2} 3) 4) 5) 6] 7] 8 6} 7] 8} 9} 10) 11] 12) 4; 5) 6} 7I 8) 9} 10 81 9} 10) 11] 12] 13] 14)
9} 10} 11) 12] 13) 14) 15) I 13) 14) 15} 16] 17] 18) 19 44} 12] 13] 14] 15) 16] 17] I 15) 16] 17] 18] 19) 20} 21
16} 17} 18I 19} 20] 21) 22) I 20) 21] 22}-23/ 24) 25) 26) I 18) 19] 20) 21) 22] 23] 24) I 22) 23) 24) 25) 26) 27I 28
23} 24) 25] 26]-27I 28) 29] I 27), 28} 29} 30) 25} 26} 27] 28] 29} 30) '31I I 29} 30
December 2010 January 2011 February 2011 March 2011
IM ITU IW ITH jF ISAISU I jM ITUIW [TH IF [SAISU I IM [TU IW ITH IF ISAISU I IM [TU IW ITH IF ISAISU
1} 2} 3) 4) 5] I 31 1} 2 1} 2) 3) 4) 5 6 1} 2} 3) 4) 5) 6
6} 7] 8} 9} 10) 11) 12) 3] 4) 5] 6] 7 8] 9 7 9} 10) 11] 12) 13 7} 8} 9} 10] 11] 12) 13
13} 14) 15} 16) 17} 18} 19) I 10) 11} 12} 13] 14) 15) 16) I 14) 15) 16} 17/18) 19] 20] I 14) 15] 16) 17) 18] 19) 20
20) 24)22) 23/24] 25) 26) I 17} 18) 19} 20) 21] 22] 23] I 21] 22} 23) 24] 25) 26) 27) I 21} 22) 23) 24) 25) 26] 27
27} 28} 29) 30} 31 24I 25] 26] 27] 28) 29] 30] I 28 28] 29] 30) 31
2
Court Commitments. ~ Other Commitments
Additional contact point, if difficulty CISO, RMG Account, Fujitsu Services
with above:
Address: I Lovelace Road, Bracknell, Berkshire, RG12 8SN
Telephone No: Fax No:
Mobile No: i GRO. i ,
STATEMENT TAKEN BY (print name) [
Office I I
C011 Side B Version August 10
FUJ00123054
FUJ00123054
AUDIT RECORD QUERY (ARQ)
Originator: Dave Posnett Date: 16/10/09
. Post Office Ltd Security - Fraud
Security Programme Manager
PO Box 1, CROYDON, CR9 1WN
Tel: L GRO
Witness Statement required ARQ
(Yes or No as applicable) NO Ref No: I 0910/256
APOP
Statement number 0910/Not Ref.
applicable No:
Branch Name: I Wattville Road Code I 414201 Date 15/02/09 - 17/03/09
: Range: .
tandard
Format
Requirements
(Not required
for APOP
requests):
each category in a separate column.
Column headers as follows — ID, User ID, Stock unit, date, time, Session &
number, quantity, Amount £p, entry method.
A report of all transactions and ‘events (including inactivity logout and.logon/log
off information) for the office including remittances received, transfers between
stock units and error notices. Information to be provided in Excel 97 format with
transaction ID, Mode type - i.e. Serve Customer, Reversal, Rem In etc, Product
Also where applicable dependant on date range, please specify whether an OBCS ~
(& state) of scan accompanied the transaction.
Additional Requirements: -
APOP Voucher information is required for voucher number(s):
Analyses of hsh call logs (detail period if different from above date range). NO
Period:
Confirmation that there was no reported system malfunctions during the NO
date range period.
Barcode information for all remittance pouches (inward & outward) during YES
the period. ;
Barcode and car licence details for all DVLA related transactions. NO
PAN or equivalent identifier (i.e. credit / debit card details). NO
Other (Provide details): Please request from Fujitsu ALL transaction data YES
for ALL PRODUCTS for period specified below.
I need the data to show the pouch barcode numbers against all ROSP,
RISP and RODP entries so that i have an audit trail of each pouch.
Signed:
VIA E MAIL — Dave Posnett
V4 November 2007
FUJ00123054
FUJ00123054
AUDIT RECORD QUERY (ARQ)
Originator: Dave Posnett Date: 16/10/09
Post Office Ltd Security - Fraud
Security Programme Manager
PO Box 1, CROYDON, CR9 1WN
Tel: LL
Witness Statement required ARQ
(Yes or No as applicable) NO Ref No:: I 0910/257
APOP
Statement number 0910/Not Ref.
applicable No:
Branch Name: I Wattville Road Code I 414201 Date 18/3/09 — 17/4/09
H Range:
tandard A report of all transactions and events (including inactivity logout and logon/log
Format off information) for the office including remittances received, transfers between “
Requirements I stock units and error notices. Information to be provided in Excel 97 format with
(Not required each category ina separate column.
for APOP
requests): Column headers as follows — ID, User ID, Stock unit, date, time, Session &
transaction ID, Mode type = i.e. Serve Customer, Reversal, Rem In etc, Product
number, quantity, Amount £p, entry method.
Also where applicable dependant on date range, please specify whether‘an OBCS
(& state) of scan accompanied the transaction.
‘AdditionialRequiremeénts: YES/NO:
APOP Voucher information is required for voucher number(s): NO
Analyses of hsh call logs (detail period if different from above date range). NO
Period: . '
Confirmation that there. was no reported system malfunctions during the NO
date range period.
Barcode information for all remittance pouches (inward & outward) during YES
the period.
Barcode and car licence details for all DVLA related transactions. NO
PAN or equivalent identifier (i.e. credit / debit card details). NO
Other (Provide details): Please request from Fujitsu ALL transaction data YES
for ALL PRODUCTS for period specified below.
I need the data to show the pouch barcode numbers against all ROSP,
RISP and RODP entries so that i have an audit trail of each pouch.
Signed: VIA E MAIL - Dave Posnett
V4 November 2007
FUJ00123054
FUJ00123054
AUDIT RECORD QUERY (ARQ)
Originator: Dave Posnett Date: 16/10/09
Post Office Ltd Security - Fraud
Security Programme Manager
PO Box 1, CROYDON, CR9 1WN
Tel: ]
Witness Statement required ARQ
(Yes or No as applicable) NO Ref No: I 0910/258
APOP
Statement number 0910/Not Ref.
applicable No:
Branch Name: I Wattville Road Code I 414201 Date 18/04/09 - 18/05/09 i
: Range:
tandard A report of all transactions and events (including inactivity logout and logon/log
Format off information) for the office including remittances received, transfers between
Requirements I stock units and error notices. Information to be provided in Excel 97 format with
(Not required each category in a separate column.
for APOP ‘
requests): Column headers as follows — ID, User ID, Stock unit, date, time, Session &
transaction ID, Mode type - i.e. Serve Customer, Reversal, Rem In etc, Product
number, quantity, Amount £p, entry method.
Also.where applicable dependant:on date range, please specify whether an OBCS
(& state) of scan accompanied the transaction. :
7 Additions Req rement’ : sg oe me YES/NO”
APOP Voucher information is required for voucher number(s): NO
Analyses of hsh call logs (detail period if different from above date range). NO
Period:
Confirmation that there was no reported system malfunctions during the NO
date.range period. ’
Barcode information for all remittance pouches (inward & outward) during YES
the period.
Barcode and car licence details for all DVLA related transactions. NO
PAN or equivalent identifier (i.e. credit / debit card details). NO
Other (Provide details): Please request from Fujitsu ALL transaction data YES
for ALL PRODUCTS for period specified below.
I need the data to show the pouch barcode numbers against all ROSP,
RISP and RODP entries so that i have-an audit trail of each pouch.
Signed: VIA E MAIL ~ Dave Posnett
V4 November 2007
FUJ00123054
FUJ00123054
AUDIT RECORD QUERY (ARQ)
Originator: Dave Posnett Date: 16/10/09
Post Office Ltd Security - Fraud
Security Programme Manager
PO Box 1, CROYDON, CR9 1WN
Tel: L
Witness Statement required ARQ
(Yes or No as applicable) NO Ref No: I 0910/259
APOP
Statement number ‘ 0910/Not Ref.
applicable No: .
Branch Name: I Wattville Road Code I 414201 Date 19/05/09 — 03/06/09
: Range:
tandard A report of all transactions and events (including inactivity logout and logon/log
Format off information) for the office including remittances receivéd, transfers between
Requirements I stock units and error notices. Information to be provided in Excel 97 format with
(Not required each category in a separate column.
for APOP
requests): Column headers as follows — ID, User ID, Stock unit, date, time, Session &
transaction ID, Mode type - i.e. Serve Customer, Reversal, Rem In etc, Product
number, quantity, Amount £p, entry method.
Also where applicable dependant on date range, ‘please specify whether an OBCS
(& state) of scan accompanied the transaction.
° AdditionalRequirements: ~
APOP Voucher information is required for voucher number(s):
Analyses of hsh call logs (detail period if different from above date range). NO
Period:
Confirmation that there was no reported system malfunctions during the NO
date range period.
Barcode information for all remittance pouches (inward & outward) during YES
the period.
Barcode and car licence details for all DVLA related transactions. NO
PAN or equivalent identifier (i.e. credit / debit card details). NO
Other (Provide details): Please request from Fujitsu ALL transaction data YES
for ALL PRODUCTS for period specified below.
I need the data to show the pouch barcode numbers against.all ROSP,
RISP and RODP entries so that i have an audit trail of each pouch.
Signed: VIA E MAIL ~ Dave Posnett
V4 November 2007
FUJ00123054
FUJ00123054
AUDIT RECORD QUERY (ARQ)
Originator: Jane Owen Date: 11/8/10
Security Team
3®° Floor Clippers Quay
Clippers Quay
SALFORD, M50 3NW
Tel: [GRO
Witness Statement required ARQ 1011/197-199
(Yes or No as applicable) Ref No:
Statement number xxx APOP_ I 1011/
Ref No:
Branch Name: I Wattville Road I Code: I 414201 Date 4/6 — 4/7/09
Range: I 5/7 — 4/8/09
5/8 — 19/8/09
Standard A report of all transactions and events (including inactivity logout and
Format logon/log off information) for the office including remittances received,
Requirements } transfers between stock units and error notices. Information to be
(Not required provided in Excel 97 format with each category in a separate column.
tor ian Column headers as follows — !D, User ID, Stock unit, date, time, Session
‘4 . & transaction ID, Mode type - i.e. Serve Customer, Reversal, Rem In etc,
Product number, quantity, Amount £p, entry method.
~ Adi itionalReq irements
YESINO ,
APOP Voucher information is required for voucher number(s): NO °
Analysis of Horizon Helpdesk call logs (detail period if different from NO
above date range). Period:
Statement: Type 1, Type 2 or Type 3°
Barcode information for: NO
PAN or equivalent identifier (i.e. credit / debit card details). NO
Detail of required PAN decryption NO
Other (Provide details):The data is required to include the remittance YES
pouch numbers eg ROSP RODP RISP.
Signed: VIA E MAIL — Jane M Owen
V5 June 2010
FUJ00123054
FUJ00123054
Page 1 of 1
Thomas Penny
From: Bourne Chris A.
Sent: 14 October 2010 13:36
To: Thomas Penny
Subject: RE: Can you help - Wattville Road
Hi Penny,
Apologies for the delay I have been a
Wattville Road originally installed 18! Feb-2000
Thanks Chris
Chris Bourne
Operational Business Change,
Royal Mail Group Account,
FUJITSU SERVICES
Infinity House
Mallard Way
Crewe
Cheshire
cw1 6zQ
From: Thomas Penny
Sent: 13 October 2010 14:14
To: Bourne Chris A.
Subject: Can you help - Wattville Road
Hi Chris, Apologies for the delay I have been atl GRO I.
I hope all is well with you.
I need to identify when the Horizon kit was originally installed at Wattville Road Post Office, FAD 414201. Do
you keep such records?
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail, Group Account
Lovelace Road, Bracknell, Berks RG12 8SN
Fax:
E-Mail.
Web:
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London W1U 3BW
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be Privileged. Fujitsu
Services does not guarantee that this E-mail has not been intercepted and amended or that it is virus-free.
14/10/2010 ‘
FUJ00123054
FUJ00123054
AUDIT RECORD QUERY (ARQ
Originator: Jane Owen Date: 30/9/10
Security Team .
3RD Floor Clippers Quay
Clippers Quay
SALFORD, M50 3NW
Tel: L
Witness Statement req ARQ 1011/197-199
(Yes or No as applicable) Ref No: I 0910/256-259
007
Statement number x APOP
Ref No: I 1011/
Branch Name: I Wattville Road I Code: I 414201 Date
Range:
Standard A report of all transactions and events (including inactivity logout and
Format logon/log off information) for the office including remittances received,
Requirements I transfers between stock units and error notices. Information to be
(Not required provided in Excel 97 format with each category in a separate column.
: for APOP
requests):
Column headers as follows — ID, User ID, Stock unit, date, time, Session
& transaction ID, Mode type - i.e. Serve Customer, Reversal, Rem In etc,
Product number, quantity, Amount £p, entry method.
APOP Voucher information is required for voucher number(s): _
Analysis of Horizon Helpdesk call logs (detail period if different from
above date range). Period:
Statement: Type 1, Type 2 or Type 3 . YES
Barcode information for:
PAN or equivalent identifier (i.e. credit / debit card details).
Detail of required PAN decryption
Other (Provide details): We also need Andy to do a statement and YES
produce a separate schedule (disc or hard copy) detailing all calls to
HSH during period 15/02/19 — 19/08/09 inclusive.
Statements / Call log schedule needed ideally by Friday 08/10 but
certainly by Friday 15/10. The Committal hearing is on 01 November
and Jarnail has asked that committal papers be with him 3 weeks
prior to hearing.
Signed: VIA E MAIL — Jane M Owen
2