FUJ00156217
FUJ00156217
From: Thomas Penny[/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=THOMASP]
Sent: Thur 09/09/2010 2:43:06 PM (UTC)
To: Jenkins Gareth GIf
Subject: I FW: PEAK 202819 - Sysman3 Events - Service Delivery Issue
Gareth
FYI
Penny
Penny Thomas
Security Analyst, Customer Services
it Group Account
RG12 8SN
Services Retail & Roy:
Fujitsu Services Limited, Registered in England no Registered Office 22, Baker Street, London W1 w
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not guarantee that this E-mail has not been intercepted and amended or that it is virus-free.
From: Thomas Penny
Sent: 09 September 2010 15:41
To: Lillywhite Tom; Munro Donna
Cc: Wilkerson Guy
Subject: FW: PEAK 202819 - Sysman3 Events - Service Delivery Issue
Importance: High
Tom/Donna
I have had a conversation with Guy on this issue; obviously he was well aware of the issues experienced during the
first few months of migration to HNGX.
I have explained that we just do not know what caused the Sysman event 0831 to occur and that technical have
advised extreme caution. I have questioned whether we should provide the transaction data at all and Guy's
recommendation was that someone (he suggested James Davidson, but maybe that’s you, Tom) should speak to POL
at senior management level and explain the issue in hand.
In the event that we provide the transaction records we would need to include a caveat; and if we were then asked to
provide a witness statement we would have to state the facts, this is, that we are unsure what has happened.
The details of the request are - ARQ194/1011, outlet Derby. I have advised the Casework Team that I am conducting
some further analysis on this request which should have been returned by 31 August.
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
rvices Retail & Royal h
Road, Bracknell
FUJ00156217
FUJ00156217
“htip Tuk fujitsu
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London W1U
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not guarantee that this E-mail has not been intercepted and amended or that it is virus-free.
From: Thomas Penny
Sent: 06 September 2010 12:22
To: Munro Donna; Lillywhite Tom
Subject: FW: PEAK 202819 - Sysman3 Events
Will keep you advised on this.
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal
Group Account
Lovelace Road, Bracknell, Berks S
SN
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22. Baker Street, London W1U 3BW
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu Services does
not guarantee that this E-mail has not been intercepted and amended or that it is virus-free.
From: Thomas Penny
Sent: 06 September 2010 11:43
To: Wilkerson Guy
Cc: Jenkins Gareth GI
Subject: FW: PEAK 202819 - Sysman3 Events
Guy
As you know the provision of an ARQ return could easily result in the request for a witness statement to support
litigation activity.
We currently have a request for transaction records which covers March 2010 for an outlet already migrated to HNG-
X; the events analysis is in the mail string. My concern is that we are unable to provide confirmation that the records
reflect the activity at the outlet and we need to discuss how to progress this and any other similar requests we may
receive.
Could you please spare sometime to discuss?
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fuji
Services Retail & Royal Mail Group Account
jelace Road, Bracknell, Berks RG12 8SN
Fujitsu Services Limited, Regist. London W1U 3BW
ed in England no 96056, Registered Office 22, Baker Si
FUJ00156217
FUJ00156217
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not guarantee that this E-mail has not been intercepted and amended or that it is virus-free.
From: Jenkins Gareth GI
Sent: 01 September 2010 17:39
To: Thomas Penny
Cc: Wright Mark; Parker Steve (PostOfficeAccount)
Subject: FW: PEAK 202819 - Sysman3 Events
Penny,
Steve Porter has had a look at these events as requested and his responses are below.
Unfortunately they are a bit inconclusive, but there is nothing that is obviously suspicious.
Given that this relates to HNG-X in March, then we do know that there were a number of potentially serious issues
around at that time, so we would need to be wary about making any witness statements associated with such data.
However it should be fine to pass the data to POL with an ARQ.
We're going to need to tread fairly carefully for ARQs in this area.
Hopefully this gives you something to move forward on.
Happy to have a chat if this isn’t enough for you.
Regards
Gareth
Gareth Jenkins
Distinguished Engineer
Applications Architect
Royal Mail Group Account
eS Please consider the environment - do you really need to print this email?
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From: Porter Steven
Sent: 01 September 2010 16:58
To: Jenkins Gareth GI
Subject: RE: PEAK 202819 - Sysman3 Events
Gareth,
PSB
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For the 3 categories of Counter App NT event, there is not really enough information to provide anything
terribly meaningful:
0998 - Exception raised but with no specified error code. -
com. fujitsu.poa.ctrc.businesslogic.startup.ExceptionHandlerBLO ERROR.
There is nothing suspicious as such here, although in such cases we should be aiming to improve the code to
trap this and give a more helpful error number.
KumarR1549Q - does NOT apply (the peak incorrectly indicates this) - KumarR395Q
does apply.
0058 - Runtime exception in PDL: IOP39BLO.buildInitialAddDataState -
com. fujitsu.poa.ctrc.businesslogic.startup.ExceptionHandlerBLO ERROR.
There is nothing suspicious as such here. This is basically like a 0998, but within PDL rather than Java.
Again, for each instance, we should look for why this occurred, and try to improve it with a more meaningful
number if possible.
KrishnaC 1545S does indeed apply.
0831 - Error processing request due to a settlement error. -
com. fujitsu.poa.ctrc.businesslogic.startup.ExceptionHandlerBLO ERROR.
This one can occur when an attempt is made to remove an item which is either - a reversal (secure
reversal??) or something which has already been settled (unlikely, but given the bugs we had a while ago, is
possible.).
I have updated suklabaidyas2541Q to clarify that the item is not in fact removed from the basket.
Probably easiest to talk through any further actions if required on these.
Regards
Steve
From: Jenkins Gareth GI
Sent: 01 September 2010 15:46
‘0: Porter Steven
iSubject: FW: PEAK 202819 - Sysman3 Events
Steve,
This email trail relates to what we were talking about.
Here’s my version of the spreadsheet.
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Regards
Gareth
Gareth Jenkins
Distinguished Engineer
[Applications Architect
Royal Mail Group Account
bhp //uk fujitsu com
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