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From: Newsome Pete[/o=Exchange/ou=AdminGroup1/cn=Recipients/cn=Blagg-NewsomeP]
Sent: Wed 10/07/2013 10: 6 AM (UTC)
To: Godeseth Torstein
Jenkins Gareth Gl
Subject: I FW: Second Sight Follow up call
Apte Amit”
CFI
Pete Newsome
Business Change Manager
Post Offi unt, Fujitsu UK&l
Web: http://uk.fujitsu.com
P Please consider the environment - do you really need to print this email?
From: Clatworthy Andrea
Sent: 10 July 2013 11:08
To: Clatworthy Andrea; Jones Haydn; Phillips Mark (HOM99); Lamb Helen; Patterson Paul; Newsome Pete; O'driscoll Ian;
Tait Duncan; Bell Gavin
Cc: Carter Simon
Subject: RE: Second Sight Follow up call
As I think you know, Jo Swinson spoke in the house yesterday, herewith the transcript from
Hansard: http://www.publications parliament.uk/pa/cm201314/cmhansrd/cm130709/debtext/130709-
0002.htm#13070952000004
The full text of the debate is below.
Post Office - Horizon System
1.38 pm
The Parliamentary Under-Secretary of State for Business, Innovation and Skills (Jo Swinson): Yesterday
evening, an interim report into alleged problems with the Post Office’s Horizon computer system was published.
The report was commissioned by Post Office Ltd from external forensic accountants, Second Sight. The Horizon
system records all transactions conducted at every post office counter across the country. The Government
welcome the publication of the interim report and the Post Office’s statement in response.
Although Post Office Ltd is 100% owned by the Government, the company operates at arm’s length as an
independent commercial business. The Government do not play any role in operational matters. It is important to
note that the issues in the report have no impact on Royal Mail, which is an entirely separate business. It is also
important to be clear that, contrary to misleading media reports, the review explicitly confirms that
“we have so far found no evidence of system-wide problems with the Horizon software”.
The very small number of sub-postmasters who have experienced issues with the Horizon system are a minute
proportion of the tens of thousands of people who have been successfully using the system across the network of
11,500 branches on a daily basis since 1995. Out of 68,000 users, only 47 cases have been put forward to the
review.
I want to emphasise that the interim report makes no comment on the safety or otherwise of any conviction of a
sub-postmaster for fraud, theft or false accounting. Equally, even if it had, the Government cannot intervene in
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the legal process to review or appeal past convictions. These matters can properly be dealt with only by the
relevant judicial authorities. The interim report published yesterday analysed four cases. It found that there was
scope for the Post Office to improve aspects of its support and training for sub-postmasters, and it has already
taken steps to do so. The Post Office has further proposed a number of measures to build on some of the points
made in the Second Sight report on support and training for sub-postmasters. I welcome those initiatives as, I
understand, does my right hon. Friend the Member for North East Hampshire (Mr Arbuthnot), who has played a
key supporting role in identifying cases for examination in the review.
The Post Office statement issued yesterday welcomed the broad thrust of the report’s findings and outlined three
initiatives to deal with the issues raised. First, it will set up a working party to complete the review of cases
started by Second Sight, and will consider all 47 cases brought forward by the Justice for Subpostmasters
Alliance--the JFSA--and MPs. The JFSA has been invited to join the working party. Secondly, an independent
figure will chair a review to determine how best to adjudicate disputed cases in future. The JFSA and other
stakeholders will also be invited to take part in this process. Finally, a new branch user forum will provide a
channel for sub-postmasters and others to raise issues at the highest level on business processes, training and
support. The company will take forward the proposals as an urgent priority. I commend this statement to the
House.
9 July 2013 : Column 199
1.41 pm
Jan Murray (Edinburgh South) (Lab): I thank the Minister for the advanced copy of the statement and for
coming to the House.
This is a disturbing affair. At a time when sub-postmasters’ income is being squeezed, the last thing they need is
to lose confidence in the system they use to operate their businesses. The people in the post office network are
the lifeblood of our communities and must be supported in every way possible. A recent National Federation of
SubPostmasters survey found that operating costs were rising while personal drawings were falling, and that one
in four sub-postmasters take no salary from their businesses. Most sub-postmasters earn little or no income from
either financial or Government services, the two areas that Ministers identify as having real growth potential for
post offices. The NFSP removed its support for the Postal Services Bill on the basis of the abject failure of the
Government to deliver the “front office for Government” services they promised at the previous election. That is
what makes today’s revelations on the Horizon system all the more worrying.
I welcome the steps taken by Post Office Ltd to investigate the concerns raised by the Justice for Subpostmasters
Alliance and the right hon. Member for North East Hampshire (Mr Arbuthnot). Its website has a case-by-case
analysis of sub-postmasters who did nothing wrong, but for whom alleged defects in the system had resulted in
problems with cash reconciliation and processing payments. Press reports this morning say that the Post Office
has admitted to software defects in the Horizon system, but the Post Office press release would have us think
that this is a mere training problem.
Second Sight, the independent company employed by the Post Office to investigate these issues, said that while
there was no fundamental problem with the Horizon system, there were bugs in the system that resulted in it
identifying defects resulting in a shortfall of up to £9000 at 76 branches. The Post Office has recognised,
however, that the report raises questions about the training and support being offered to some sub-postmasters.
This raises wider questions on the current network transformation programme. Training concerns have been
consistently raised by Opposition Members, the Select Committee on Business, Innovation and Skills and
Consumer Futures, but the move to a Locals model could result in fewer fully-trained in our post offices.
If post office services are merely being administered from the front counter of a newsagent or shop, can we
guarantee that the servers will be fully trained to ensure that the issues with the Horizon system do not arise in
the future? The Minister did not address that question in her statement, and the National Federation of
SubPostmasters has raised this issue time and time again. It responded today by welcoming the Post Office
statement, but also said
“We are encouraged to see that Post Office Ltd (POL) concedes that there is scope for improvement in its
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training and support programmes--issues which the NFSP has raised repeatedly with POL.”
This is all at a time when Crown Post Office staff are in industrial action, the transformation programme is
struggling to be delivered, sub-postmasters’ incomes are dropping, there is a dispute with Royal Mail on the
segregation of mail payments, the future of the inter-
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business agreement is unclear due to Royal Mail privatisation, and Post Office senior management have awarded
themselves bonuses of more than £15 million.
What processes will be put in place to compensate sub-postmasters and former sub-postmasters who have been
disadvantaged, fined, lost their businesses, homes or even jailed, as a result of the problems with the Horizon
system? The Minister said that the interim report makes no comment about any convictions, criminal or
otherwise, but can she tell the House how those serious issues will be dealt with? When did the Government
know about this investigation and the problems with Horizon? How will she ensure that all staff are adequately
trained in the transfer to a Locals model? Can she confirm or deny recent reports that there are ongoing talks to
change the voluntary Locals network model to a compulsory model, due to the slow take-up of the
transformation?
Jo Swinson: I thank the hon. Gentleman for his wide-ranging remarks and questions. He is right to say that it is
important for people to have confidence in the post office network. In terms of tone, I understand that the remit
of Opposition is to ask questions and to be challenging, but it is important that we do not talk the Post Office
down. Members on both sides of the House recognise the vital role that post offices play in our communities,
that they are doing an excellent job and that there can be a bright future for the Post Office. This Government
have stopped the decline in the numbers in the post office network that happened under the previous
Government. The hon. Gentleman will be aware that the Post Office has won 10 out of 10 Government contracts
recently. We want more income for Post Office Ltd to come through Government services. It has a good record
of winning contracts.
The hon. Gentleman mentioned the bugs in the system that have been reported in the media. It is important for
the House to have clarity on this, because there are two separate issues. The Post Office itself identified issues on
two occasions: through a routine systems check and as a result of a query from a sub-postmaster. That led to a
small number of transactions being queried across 76 branches. Post Office was proactive in identifying and
rectifying those problems so that no sub-postmaster was out of pocket. That is a separate matter from the issues
considered in the report, and which were raised by the JFSA and Second Sight. No system-wide software issues
were found. There were issues relating to the interface for dealing with multiple computer systems. The training
on offer, and the helpline that sub-postmasters can call if they have a problem, were identified as areas for
improvement.
The hon. Gentleman asked specific questions on compensation. There is no new evidence of further problems.
Where the Post Office has identified defects, sub-postmasters have already received compensation to right
underpayment. On convictions, it is up to individuals to go through the usual judicial processes if they are
concerned about the safety of a conviction, and that can be done through the Court of Appeal. Clearly, if any
evidence were to come to light that had an impact on the safety of convictions--I stress that that has not
happened as a result of this interim report--Post Office Ltd would have a duty to look further at those issues as a
prosecuting authority to ensure that convictions remain safe.
9 July 2013 : Column 201
The report was commissioned by Post Office Ltd, but the Government were aware of it and there have been
meetings with MPs in the House at various points in the past couple of years. On the transfer to the Locals
model, I confirm that proper training will be in place. Customer satisfaction in the branches that have already
gone through network transformation is significantly higher, and the experience that customers have is important.
We are looking to ensure that network transformation continues and is successful, but any discussion on its
future will be done in conjunction with the National Federation of SubPostmasters to ensure that we move ahead
with a plan in which everybody has confidence.
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Mr James Arbuthnot (North East Hampshire) (Con): I thank my hon. Friend for making this valuable
statement to the House. Does she accept that the Post Office, which has acted highly commendably in
commissioning this independent review, has a conflict of interest--or, rather, a conflict of duty--in both looking
after its sub-postmasters and protecting public money, and that the review has shown that it has fallen too far on
the asset recovery side of that conflict? Does she agree that it is essential that the work that needs to be done is
not only independent, but seen to be independent of the Post Office? Does she also agree that some sub-
postmasters would never have been prosecuted, sued or disciplined had the new procedures now in place or
proposed been in effect earlier, and that we must look after them and try to provide them with redress, perhaps
through the Criminal Cases Review Commission?
Jo Swinson: I sincerely thank my right hon. Friend not only for his question and comments, but for his work
acting as a collecting point for some of the concerns. Importantly, it ensured that cases could be looked at
anonymously and confidentially, meaning that nobody had to fear bringing them forward. That has played an
essential role in this process.
Obviously, Post Office Ltd is the guardian of large amounts of public money, and it is important that it be
properly looked after, but that does not mean it cannot also support sub-postmasters in ensuring that their
systems work properly and at the end of the day ensure that there is reconciliation and that things tally up. In
fact, I would argue that those are complementary duties, because ensuring that sub-postmasters are well
supported helps the Post Office with its role in looking after public money.
It is important that any further work is not only independent, but seen to be independent, and clearly the role of
Second Sight in that is important, as is the role of the JFSA. I would not go as far as my right hon. Friend,
however; there is no evidence to suggest that any convictions would have been different had these processes and
training systems been in place, particularly given that in most of the prosecutions dealt with in the report--not all
47 cases in the report resulted in a prosecution--the sub-postmaster pleaded guilty in the first place. It is difficult
to second guess when somebody has entered a guilty plea.
Mike Wood (Batley and Spen) (Lab): I thank the Minister for her statement. She stresses the need for
independence in the continuing process of looking at the outstanding queries and issues, and no doubt she is
9 July 2013 : Column 202
mindful that when the Post Office talks about “Horizon”, it does not just mean the software in the computer
system; it means the wider issues, including the interface between that system and other systems; training staff
how to use it, and so on. Given that she has made a commitment on the need for independence, will she assure
the House that if we are to move to a working party to continue the process, Second Sight, which has done such
good work up to now, will be part of it?
Jo Swinson: I shall happily give the hon. Gentleman that assurance. The continued input of Second Sight is
incredibly important, given its familiarity with the case so far and the fact that it enjoys the confidence of many of
those involved. It is also important to recognise, however, that to date this system has handled more than 45
billion transactions and that there have been issues with only a tiny, tiny number of them. As the report itself
found, the vast majority of sub-postmasters in branches were at least reasonably happy with the Horizon system.
I suspect that Members would say that, where IT systems are concerned, “reasonably happy” is probably as good
as we are going to get. Generally, it is working well, but we need to ensure that the further work on cases where
there are outstanding queries is independent.
Mr Jonathan Djanogly (Huntingdon) (Con): Clearly, it has now been ascertained that the Horizon system has
problems, even if, as the Minister says, they are not systemic. Does she not feel that that is unacceptable,
however, given the delays from Post Office Ltd in working out what went wrong? This matter has meandered on
for years, resulting in serious reputational damage risks to sub-postmasters. Will she give us her views on
whether that is acceptable?
Jo Swinson: It is to the Post Office’s credit that it has commissioned this independent review, which has been
transparent and accountable, as my right hon. Friend the Member for North East Hampshire (Mr Arbuthnot) also
said. It is easy for organisations to say there is not a problem and to try and sweep these things under the carpet,
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but Post Office Ltd decided to be open about it and to ensure that the report was published. In fact, its newsletter
to all branches contained an article encouraging anyone who had difficulties or queries they wanted to raise to
ensure they were put into the Second Sight review.
The Post Office has taken significant steps to ensure that there is transparency and accountability and that
people’s concerns are taken forward. Clearly, sometimes these issues take time, and of course there are lessons
to be learned. Improvements will be made to ensure that when queries are raised, they can be investigated more
thoroughly, but again I highlight the context: we are dealing with a system that processes billions of transactions,
so it is very complicated and it cannot be expected that nothing will ever go wrong; what is important is how the
organisation responds when things do go wrong.
Mr Kevan Jones (North Durham) (Lab): Being a Minister allows the hon. Lady not only to ask questions but
to right wrongs. To dismiss cases such as that affecting a constituent of mine, Mr Tom Brown, as miniscule does
not change the fact that he has lost his livelihood. ‘ his name has been dragged through the local
community and he is stilling awaiting °
9 July 2013 : Column 203
an outcome from the Post Office. He was arrested by the police, but they did not take the case forward; the Post
Office did. His good name is now being questioned, he has had to sell his house and is still waiting for the Post
Office to produce the evidence. I am sorry, but the Minister’s statement has done none of the things she could
have done to put right some of these wrongs.
Jo Swinson: I appreciate the situation that the hon. Gentleman’s constituent finds himself in--it is important that
he is speaking up for him--and I understand that this has had a massive impact on those involved. When I
referred to “miniscule”, I meant the number of transactions queried out of the overall number of 45 billion. I do
not know the details of the individual case, so I hope he will appreciate that it is therefore difficult for me to
comment. What is important is that we have an independent procedure to get the answers that people such as his
constituent are looking for, and everyone involved must have confidence in that procedure. I know that there
have been meetings of MPs and that the JFSA is involved; getting those answers is important, but it is also
important to stress what the report shows, rather than to suggest that it contains things that it does not.
Mr Robin Walker (Worcester) (Con): I welcome the Minister’s statement, particularly the commitment from
the Post Office to improve aspects of its support and training for sub-postmasters. I recently visited the St Johns
post office in Worcester, which is an enthusiastic early adopter of the network transformation programme. Will
she join me in celebrating the fact that the Government are investing in the post office network, rather than
running a closure programme, as the last Government did?
Jo Swinson: I very much welcome my hon. Friend’s comments. He is quite right that the Government are
investing £1.34 billion in the post office network, and I know from speaking to Members on both sides of the
House that where these new models are open and working, they have had a really positive reaction from
consumers. The Post Office has a bright future, but part of that is about ensuring that where issues arise, they are
properly investigated. That is what this independent process has been doing, and that is why we are discussing it
today.
Mr Mike Weir (Angus) (SNP): The number of sub-postmasters affected might be small, but none the less it has
led to terrible consequences for many of them. One reason many people pleaded guilty, paid back money or had
money taken off them by the Post Office at source might have been the latter’s insistence that there was
absolutely nothing wrong with the system. It has now been proved that there is doubt about at least part of the
system, so is it not imperative that all these cases be dealt with speedily and that justice be done for these sub-
postmasters?
Jo Swinson: The hon. Gentleman is right that it is imperative that these cases be looked at speedily, although I
think he would also agree that that needs to be done comprehensively, and clearly when forensic accountancy
work is going on, things can take time. We need to be clear about what the report says about the Horizon
9 July 2013 : Column 204
system. It did not find evidence of systemic failures; that is not to say there has never been a bug in the system,
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but I defy anyone to find an IT system that has never had a bug. What is important is that when bugs are found,
they are dealt with and the problems are rectified. What has not been found, however, is any systemic problem
leading to the issues faced by sub-postmasters, although there have been issues with the support and training
provided alongside Horizon.
Jonathan Lord (Woking) (Con): Like many colleagues, I have a constituent, Mrs Seema Misra, whose life and
family life is in ruins after suffering reputational damage and receiving a custodial sentence. I see from the
Minister’s statement that an independent figure will chair a review to determine how best to adjudicate disputed
cases, but will she assure me that the working party set up to complete the review of current cases will also by
chaired by an independent figure? That is important.
Jo Swinson: Yes, I am happy to give my hon. Friend an assurance that the working party will be independent.
As [have already confirmed to the House, the continuing involvement of Second Sight, which is independent of
the process, is crucial as part of that working group.
Mr Russell Brown (Dumfries and Galloway) (Lab): The Minister has said that the network is working well.
Will she share with the House the numbers of sub-post offices that are temporarily closed or have had to move to
an alternative, temporary service delivery system?
Jo Swinson: I will certainly ensure that that information is sent to the hon. Gentleman in writing. As he will
appreciate, and as I hope the House will appreciate, these numbers change regularly by their very nature. To
ensure accuracy, I will write to him and place a copy in the Library. What is important is that we have a
commitment to maintain the network of post offices at 11,800. We are ensuring that we invest in the network,
rather than embarking on closure programmes, which, as I know from my constituency and elsewhere,
unfortunately had a negative impact on the post office network up and down the country.
Andrew Bridgen (North West Leicestershire) (Con): Having been involved in this issue for some time and
having initially been told by Post Office representatives that the Horizon software system was perfect and could
not be infiltrated, I am pleased that the Post Office is co-operating with the independent investigation, whose
interim report indicates that the system is clearly not perfect. I urge my hon. Friend to ensure that Second Sight
continues with its investigations. Does she accept that if the system was perfect, the modifications would not be
needed and many--or some--of the historic convictions may well be unsafe?
Jo Swinson: I certainly agree with my hon. Friend that no system is perfect; perhaps it is a bit of a hostage to
fortune for anyone to proclaim a system as perfect. I would not agree with the second part of his question--that
that therefore means that those convictions are obviously unsafe. The evidence is not there in today’s report, but
if evidence emerges to suggest that, there are legal channels that can be followed to ensure that those issues are
taken up.
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Huw Irranca-Davies (Ogmore) (Lab): It seems to me that two groups of sub-postmasters fall outside the remit
of today’s statement. The 47 past cases brought forward by the Justice for Subpostmasters Alliance will be taken
forward by the independent working party, but what about somebody--I have one such case in my patch--who
for very good reasons does not feature in those 47 cases? Can that be looked at again? Secondly, what about live
cases? The statement refers to “disputed cases in future”, but I have two live cases in my constituency that do
not fall within anything that has been described today.
Jo Swinson: Clearly the procedures that the Post Office is putting in place to improve its training and support
will, I hope, assist those cases that are live at the moment. On the hon. Gentleman’s first point, I can certainly
give an assurance that if there are other cases that need to come forward, we would not want to deny those
people the opportunity for that to happen.
David Mowat (Warrington South) (Con): For the purposes of clarity, can the Minister confirm that all the
issues we are talking about today are business, process and training-related, and not software-related? Is that
what we are saying?
Jo Swinson: Yes. The report mentions a couple of bugs in the Horizon system, which the Post Office
proactively found and rectified, but basically what it has found to be lacking in Horizon is not the software, but
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the support and other issues around the software.
Cathy Jamieson (Kilmarnock and Loudoun) (Lab/Co-op): The Minister has given some full answers to the
questions posed, but she was unable to give a direct answer to one of the questions put by my hon. Friend the
Member for Edinburgh South (Ian Murray) from the Front Bench. Let me give her another opportunity to
confirm whether the Government and Post Office Ltd are considering changing the Locals programme from a
voluntary to a compulsory basis. A simple yes or no answer would be adequate.
Jo Swinson: I am always keen to be concise. I think I did answer the question earlier. I pointed out that the
transformation programme is an important part of the Post Office’s future. We are making sure that we look at
how it will be delivered with the new strategy for the Post Office that will published, and we are working closely
with all the stakeholders to ensure we can do that. What is important is that whatever the future system looks
like, there will be a choice for sub-postmasters, rather than forcing them down a particular route.
Mr Philip Hollobone (Kettering) (Con): Being a sub-postmaster is a very worthy profession, at the heart of
many local communities and helping highly vulnerable people. With respect, I think the Minister dismisses too
lightly the devastating impact that the Horizon system has had on a small number of people. The very least that
Post Office Ltd should be doing is setting up a legal fund to review each case, because many will have pleaded
guilty to false accounting, given the situation with the system and the legal advice they received at the time.
Jo Swinson: I absolutely recognise that the impact on individuals has been intensive and considerable, and I
think I have made that point to other Members who have raised this issue. Constituency MPs are absolutely
9 July 2013 : Column 206
representing their constituents in taking forward these proposals, but I think there is a distinction to be drawn
before assuming that convictions are therefore unsafe. It is important that we draw that distinction and that we
are careful about what we say, particularly when it comes to legal proceedings that have taken place outside this
House--and rightly independently of this House--and where people have entered a particular plea.
If individuals are concerned about the quality of the legal advice they received at the time, there are routes for
them to challenge that, such as the Legal Services Commission. If evidence comes to light that materially affects
the conviction, that would also need to be looked at by Post Office Ltd as the prosecuting authority, as I have
said. However, that is not where we are yet. We will of course remain open minded about that as the review
process continues. So far, only four of the 47 cases have been looked at in detail. Therefore, we await to see
what more will come out of the review.
David Simpson (Upper Bann) (DUP): I thank the Minister for her statement. She will have heard a number of
Members putting information before the House about the lives that have been ruined. Injustice has been done,
and that needs to be corrected. Will she tell us the exact details of the training that Post Office Ltd intends to
carry out?
Jo Swinson: Obviously training is carried out as a matter of course when new postmasters join the network.
That can vary between a little over two weeks to three weeks. The Post Office is now ensuring that it visits new
sub-postmasters after one month, and again after three months for the new local and main operating models, to
deal with any teething issues or further questions that have arisen from their working the process for a few
weeks.
Improvements to the helpline are also important, so that it does what it says on the tin and is actually helpful to
people who call it. One thing that has improved the helpline is making it available for extended hours. As other
Members have mentioned, sub-postmasters work very hard for long hours, so assistance needs to be available to
them when they happen to be doing their reconciliation at the end of the day. That is not likely to be within office
hours, so the service needs to be available after branches have closed. Those are just some of the improvements
that the Post Office has been making.
Mr Peter Bone (Wellingborough) (Con): I thank the Minister for coming to the House and making today’s
statement. She is an excellent Minister, but on this occasion she has got it wrong. Indeed, I think she got the
mood of the House wrong. The House is concerned about a very small number of people who have had their
lives ruined. It is no good saying, “Oh, they can appeal,” or that they can do this or that. We need proactive
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action from the Government. I suggest that she talks to the Attorney-General to see whether he can look into
those cases and review them.
Jo Swinson: I thank my hon. Friend for that question and for his kind words. I accept that this is a serious issue
for the individuals involved, and it is absolutely natural that their constituency MPs are putting their cases.
However, we have to be careful about going from the understandable sympathy for individuals in a difficult
position to an assumption that all these issues are
9 July 2013 : Column 207
therefore unsafe and the result of problems in a way that is not borne out by the evidence in the report. That is
why it is important to have a continuing independent review process in which people can have confidence, but it
is also important to go by the evidence found in the report.
John Woodcock (Barrow and Furness) (Lab/Co-op): For how long are my constituent and many others going
to have this appalling cloud hanging over them? Has the Minister put a time limit on the next stage of the review?
Jo Swinson: The review is independent of the Government and of the Post Office, so it would not be
appropriate for me or for the Post Office to put an arbitrary time limit on it. That said, I absolutely understand
the hon. Gentleman’s point that there is a need for speed and for the prompt resolution of these issues, but that
has to be balanced against ensuring that they are looked at in a comprehensive way. The independent working
group, which will include representation from the Justice for Subpostmasters Alliance, will help to ensure that
that happens swiftly and without compromising the details that need to be gone into.
Jim Shannon (Strangford) (DUP) rose--
Mr Speaker: The hon. Member for Strangford (Jim Shannon) has bobbed up, as is his common practice, at the
last minute. I should not want him to feel excluded.
Jim Shannon: [ have bobbed up at the right time.
I thank the Minister for her statement. The Horizon system has been blamed by some sub-postmasters who have
been accused of false accounting. Does the Minister agree that red tape makes it difficult to run rural sub-post
offices, especially those in isolated locations? What steps is she taking to restore confidence in the system,
especially in relation to rural post offices?
Jo Swinson: The hon. Gentleman is quite right to raise the issue of rural sub-postmasters. The communications
systems depend on communications technology, which can be more of an issue in rural areas. Many post offices
have a main phone line and also a back-up system, perhaps using a mobile telephone. Rural areas often have
difficulties with broadband connectivity, which is why the Government are moving ahead with plans to ensure
that rural broadband is much better spread out. The support for rural post offices is certainly significant, and we
recognise that there are many branches that need subsidy from the Government to continue. That is why the
Government are injecting £1.34 billion into the post office network. We also recognise that there will be a
continuing need to ensure that rural post offices are supported in providing their excellent services. They might
be the last remaining shop in a village, or the only post office serving a large, far-flung area.
9 July 2013 : Column 208
From: Clatworthy Andrea
Sent: 10 July 2013 09:08
To: Jones Haydn; Phillips Mark (HOM99); Lamb Helen; Patterson Paul; Newsome Pete; O'driscoll Ian; Tait Duncan; Bell
Gavin
Cc: Carter Simon
Subject: RE: Second Sight Follow up call
Please see below a morning wrap up of the Post Office Horizon story. In total, there have been 7 mentions of Fujitsu.
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Fujitsu mentions:
Computer Weekly - Post Office Horizon system investigation reveals concerns
http://www.computerweekly.com/news/2240187566/Post-Office-Horizon-system-investigation-reveals-concerns
Information Age - Post Office software did cause accounting shortfalls, probe finds
http://www. information-age.com/it-management/risk-and-compliance/123457185/post-office-software-did-cause-
accounting-shortfalls--probe-finds
TechWeekEurope - Post Office admits bugs amidst Software row
http://www.techweekeurope.co.uk/news/post-office-bugs-horizon-software-121253
Computerworld UK - Investigation reveals software defects in Post Office Horizon system
http://www.computerworlduk.com/news/it-business/3456672/investigation-find-software-defects-in-post-office-
horizon-system,
Computer Weekly (blog) - Will the Post Office face legal action if people have been wrongly imprisoned and fined in
relation to Horizon accounting system?
http://www.computerweekly.com/blogs/inside-outsourcing/2013/07/will-post-office-face-legal-action-if-people-have-
been-wrongly-imprisoned-and-find-in-relation-to-ho.html
Computing - Post Office admits computer system at centre of sub-postmaster prosecutions had bugs
http://www.computing.co.uk/ctg/news/2280195/post-office-admits-computer-system-at-centre-of-subpostmaster-
prosecutions-had-bugs
Post and Parcel - “Lessons to be learned” for Post Office Ltd over IT defects
http://postandparcel.info/56783/news/it/lessons-to-be-learned-for-post-office-Itd-over-it-defects,
No Fujitsu mentions:
This is Hampshire - Post Office report ‘highlights issues of concern’
http://www.thisishampshire.net/news/10534127.Post Office report highlights issues of concern /
BBC News - Bug found in Post Office row computer system
http://www.bbc.co.uk/news/uk-23233573
Metro (Print) - Post Office bugs ‘wrongly accused workers of theft’
Scanned article attached
The Register - UK Post Office admits false accusations after computer system cockup
http://www.theregister.co.uk/2013/07/09/post_office_ admits false accusations after computer system cockup,
Basingstoke Gazette - Post Office report ‘highlights issues of concern’
http://www. basingstokegazette.co.uk/news/10534127.Post Office report highlights issues of concern
UK Wired News - Post Office admits Horizon computer detect
http://www. ukwirednews.com/news.php/1494556-Post-Office-admits-Horizon-computer-defect
Manchester Wired - Post Office admits Horizon computer detect
http://www.manchesterwired.co.uk/news.php/1494556-Post-Office-admits-Horizon-computer-defect
Bristol Wired - Post Office admits Horizon computer detect
http://www. bristolwired.co.uk/news.php/1494556-Post-Office-admits-Horizon-computer-defect
IT Pro - Post Office admits IT training failings in Horizon dispute
http://www. itpro.co.uk/training/20162/post-office-admits-it-training-failings-horizon-dispute
FUJ00174760
FUJ00174760
The Journal - Investigations into Post Office computer system
http://www. thejournal.co.uk/news/north-east-news/investigations-north-east-post-office-4888717
TechEye.net - Post Office admits faulty software jailed staff
http://news.techeye.net/business/post-office-admits-faulty-software-jailed-staff
PC Pro - Post Office defends software after probe reveals bugs
http://www.pcpro.co.uk/news/enterprise/382942/post-office-defends-software-after-probe-reveals-bugs
Gizmodo UK - Post Office Computer Bugs May Have Wrongly Sent Staff to Prison
http://www.gizmodo.co.uk/2013/07/post-office-computer-bugs-may-have-wrongly-accused-staff-of-theft,
Driffield Today - MP welcomes interim report
http://www.driffieldtoday.co.uk/news/local/mp-welcomes-interim-report-1-5838342
Bitter Wallet - Post Office computer glitch causes wrongly accused employees to go postal
http://www. bitterwallet.com/post-office-computer-glitch-causes-wrongly-accused-employees-to-go-postal/66392
Shields Gazette - £57,000 out of pocket and made to feel like criminals
http://www. shieldsgazette.com/news/57-000-out-of-pocket-and-made-to-feel-like-criminals-1-5838447
The Northern Echo - Post Office computer problems monitored by family of Melsonby sub-postmaster convicted of
murder
http://www. thenorthernecho.co.uk/news/10535959.Post Office computer problems monitored by family of sub p
ostmaster_convicted_of murder/?ref=nt
Lancashire Evening Post - Computer glitch ma exonerate postal boss
http://www.lep.co.uk/news/local/computer-glitch-may-exonerate-postal-boss-1-5838293
Darlington and Stockton Times - Post Office computer problems monitored by family of Melsonby sub-postmaster
convicted of murder
http://www.darlingtonandstocktontimes.co.uk/news/10535959.Post_Office computer problems monitored by famil
y_of sub postmaster convicted _of murder,
We also know that Private Eye and The Journal (Newcastle) covered the Post Office story, but both did not mention
Fujitsu - we are currently trying to get clippings of these articles.
From: Jones Haydn
Sent: 09 July 2013 17:35
To: Phillips Mark (HOM99); Lamb Helen; Patterson Paul; Clatworthy Andrea; Newsome Pete; O'driscoll Ian; Tait Duncan;
Bell Gavin
Cc: Jones Haydn; Carter Simon
Subject: RE: Second Sight Follow up call
We met briefly at Spm.
No further developments this afternoon, save for the Jo Swinson statement which was supportive of the position the
Post Office were taking.
Andrea will circulate a sit-rep first thing covering anything that’s happened overnight.
FUJ00174760
FUJ00174760
Thanks for everyone’s prompt support.
-----Original Appointment-----
From: Simpson Paula On Behalf Of Jones Haydn
Sent: 09 July 2013 09:00
To: Jones Haydn; Phillips Mark (HOM99); Lamb Helen; Patterson Paul; Clatworthy Andrea; Newsome Pete; O'driscoll Ian;
Tait Duncan; Bell Gavin
Subject: Second Sight Follow up call
When: 09 July 2013 17:00-1 UTC) Dublin, Edi
Where: Webex conference ~ GRO (internal) or
in, London.
(external) / Meeting ID: 03284543#
rah, bi