PNI00000001_045
PNI00000001_045
R-v— Maureen McKELVEY
ADDITIONAL STATEMENT
PNI00000001_045
PNI00000001_045
RR:
POST
OFFICE
Statement of Witness
Statement of Te
(if over 18 insert ‘over 18’)
Age of Witness Ove
I declare that this statement consisting of page(s), signed by me is true to the best of my
knowledge and belief and I make it knowing that, if it is tendered in evidence at a preliminary enquiry or at
the trial of any person,.1 shall be liable to prosecution if I have wilfully stated in it anything which I know to
be faise or do not believe to be true.
Datedthis 4? dayol Suey
ry
statement was recorded or received
{ have been employed by Post Office Ltd for a period of sixteen years . My current role
is that of auditor within the Post Office Ltd Security and Audit Team in Northern ireland.
I have previous experience as a Horizon Field Support Officer and it is within my
working knowledge to explain the Horizon computer system installed in Clanabogan
Post Office and the payment of benefits through this system. The Horizon system is
basically a computerised accounting system with each counter position within the Post
Office having a computer terminal, a visual display unit, keyboard, barcode scanner and
printer. The system records all transactional data input by counter clerks during an
accounting period and provides daily and weekly records, enabling counter clerks to
produce a weekly balance of cash and stock on hand. All clerks are required to log onto
this system using their own unique password, which will appear on all Horizon
transaction logs and will thus identify which clerk conducted a particular transaction.
The hardware for the Horizon system is PC based and consists of the following
equipment: Processor - This is the ‘brain’ of the system. It receives information from
Signature of Witness::
CSOtt Sade A Version 20 1902
PNI00000001_045
PNI00000001_045
c Statement Continuation Sheet
Statement of: “7o ~Y Kinntoy Continuation Page No: 77 Wo
other parts of the Horizon system, processes it as necessary, and sends information
out again. Monitor - The monitor, or screen, displays information relating to the current
activity and has touch screen functionality. Keyboard - This can be used, as with the
touch - screen, to communicate with the processor. Bar-code Reader - The
reader/scanner is used to scan and read bar-codes on order books, and bar-coded
bills. Counter Receipt Printer - This is used to issue receipts to customers and to
produce some reports/summaries such as the weekly stop notice list for Pension &
Allowance payments, which as per instructions , must be printed at the close of
business every Wednesday. One copy is required for each counter serving position.
Office Printer - This is usually sited away from the counter wherever possible. It is used
to print reports such as Client Summaries, Cash Accounts and a variety of system
generated reports which may be produced daily or weekly. Each Post Office outlet has
a unique, 7 digit, Financial & Accounting Division (FAD) code which identifies an
individual Post Office outlet and is listed on all accounting documents Le. Cash
Accounts, Client Summaries, Reporting Forms, Application Forms. Clanabogan Post
Office FAD code is 164714. This FAD code is also installed in the configuration of all
computers within an outlet and will appear on all paperwork/reports that are produced
by the system in that outlet. Post Office Ltd operates a system whereby all offices must
bring to account all of the transactions conducted over a period of a week as well as
declare the correct amount of cash and stock held at the close of business which
ultimately leads to the office ‘Balance’. This term is used throughout the Post Office
when referring to the weekly practice of declaring the state of the office accounts. The
Signature of Witnes
CS011 my sides
Version 20 1402
PNI00000001_045
PNI00000001_045
Cc
Statement Continuation Sheet
Statement of: 7’ uy Kenwioy Continuation Page No: THAtE
accounting week for Post Office Ltd starts every Thursday morning at which time the
actual cash and stock physically held on site is known and forms part of the starting
figure used for accounting purposes for that week. Basically for every transaction
carried out by Clanabogan Post Office® branch the Post Office® receives either cash
or cheques from the customer and provides a service or product for it. Also the Post
Office® pays cash to a customer for which the Post Office® obtains some form of
‘paid voucher’ i.e. green giro cheque, bank cheque, pension & allowance foil etc. which
remains within the Post Office and is accounted for on the daily or weekly balance form.
The Horizon system keeps a running tally of all transactions conducted over the course
of the week and the operator is able to request various reports from the system at any
time to display the current state of the accounts, such as the cash on hand figure, or the
number of Pension & Allowance orders paid to date etc. These reports can be viewed
on the monitor or printed . On a Wednesday evening when the weekly office balance is
performed, the Horizon system is interrogated to provide a printout known as a ‘snap
shot’ which provides a summary of all of the transactions performed that week and
gives a breakdown of all of the cash and stock which should be on hand having taken
into account all sales and receipts through the system that accounting week. The
person who then carries out the task of balancing merely has to verify all of the cash
and stock on hand and input those figures into the Horizon system which should them
match the ‘snap shot’. A balance is reached when the figures for both the payments and
receipts are the same, any discrepancy in the two figures would result in the office
declaring a shortage or a surplus of cash in the accounts. Once the balance has been
Signature of Witnes: Apn.
CSO11 np site a
Version 20 1182
PNI00000001_045
PNI00000001_045
c
Statement Continuation Sheet
Statement of; “7~o YY Vinnioy Continuation Page No: Fou
completed, it is a requirement that two copies of the cash account are printed, these
cash accounts show summaries of all transactions conducted that week together with
the actual values of cash and stock to hand. Both copies of this cash account must be
signed by the Sub Postmaster as being a true record of the state of accounts of the
office, one copy is retained at the office and the second copy is forwarded to Post
Offices Ltd accounts section based in Chesterfield. All Post Office® transactional
information recorded on the Horizon system is transferred to ICL Fujitsu's data retrieval
sites every day via Integrated System Digital Network (ISDN) lines. ICL Fujitsu are the
company who own and manage the Horizon system. Post Office Ltd pays Pension and
Allowances (P&A) on behalf of the Social Security Agency in Northern Ireland. Pension
and Allowances are also paid on behalf of the Ministry of Defence. The Pension and
Allowances are issued to customers who are in receipt of various, typically long term,
benefits (e.g. Child Benefit, Retirement Pension, Tax Credits, Income Support,
Disability/Care Allowance) There is a manual stop notice system which directs the
Counter Clerk to stop, restrict, or recall the payment of order book based benefits when
deemed necessary by the data from the OHSS. Benefit books comprise of a cover and
contain a number of payment foils/orders. The cover shows the customer's/payee’s
identity details and the Post Office® to which it has been allocated for payment. The
order book cover contains the following information: Customer/payee name and
address, Appointee or alternative details, if applicable, Nominated Post Office for
payment, Customer/payee reference number, A Common Payment Package (CPP)
number, which identifies the type of benefit paid, The national insurance number or
Signature of witnes! GRO I
CS011 en sices Le
Version 26 1102
PNI00000001_045
PNI00000001_045
c
Statement Continuation Sheet
Statement of: 7 at Kine toy Continuation Page No: Fivt
Child Benefit Number or Family Credit temporary number, The serial number of the
order book, Additional order book indicator, where applicable. New order books are
usually posted to an office and are then marked in pencil with the date of receipt on the
front cover. If they are not picked up by the customer within two calendar months from
the date of receipt they are returned to the issuing authority. Stop notices are usually
mailed to the relevant office of payment; these come in the form of New, Recall,
Cancellation and Renewal notices. A local manual stop list is then amended accordingly
and communicated as necessary to any additional office staff. When a book is
presented at the counter for encashment the local stop list must be consulted to ensure
that the order book being presented is valid. The most common method of entry for
benefit foils to the Horizon System is using Product Look-up Numbers ( PLU no.). Each
type of benefit has a unique PLU no. which when in the customer service screen can be
keyed in to identify the benefit type. The amount is also keyed in, along with any milk
tokens (if applicable). The maximum number of foils that can be encashed from one
order book in any single transaction is thirteen. A daily Pension and Allowance
summary can be produced at any time during the current cash account period, which
will produce an adiist of all unsummarised dockets on hand for the particular stock unit
the user is attached to. This adlist is then used to compare foils on hand against the
data that has been keyed into the system. If there are any discrepancies the system
data must be changed to exactly reflect the details of the foils on hand and another
adlist printed and checked to ensure errors have been changed correctly. If the P&A
summary is correct or the errors have been corrected to reflect the foils on hand it may
Signature of Witness:
CS011 wnsices
PNI00000001_045
PNI00000001_045
Statement Continuation Sheet
Statement of: Te ny Kinney Continuation Page No: S$! )L-
then be cut off the system and the total of that adlist is then stored in the computer to
go towards the weekly balance. Any further P&A foils for the current cash account
period will be collated on a further adlist and the checking procedure carried out again
to ensure all foils are verified as correct. At the end of the current cash account period,
all checked P&A adlists when totalled will agree with the overall total of Pension and
Allowance transactions on the Final Cash Account for the current cash account period.
All staff would have attended a training course prior to the installation of the Horizon
equipment in their office. They would also have been required to achieve the Minimum
Training Compliance by the end of the course and would not have been permitted to
operate the system until successfully attaining this. During the day of installation each
office would have had the support of a Horizon Field Support Officer (HFSO) to assist
with the changeover and assist with any teething problems. A full set of Horizon User
Guides are held at each Post Office outlet operating the Horizon system. If for any
reason either the whole office or an individual clerk is unable to use the Horizon system
due to a system failure, they are required to revert to manual operation procedures
Signature of Witness;
CSO11 any sides
PNI00000001_045
PNI00000001_045
POST
OFFICE
Statement of Witness
Statement of to wy Kem cay
1... fover 18 insert ‘over 18’)
Age of Witness — Ovi
i declare that this statement consisting of __. page(s), signed by me is true to the best of my
knowledge and belief and I make it knowing that, if itis tendered in evidence at a preliminary enquiry or at
the trial of any person..1 shall be liable to prosecution if I have wilfully stated in it anything which I know to
be faise or do not believe to be true.
GRO
‘Signature or witness
Signatures er Person yy wiim
statement was recorded or received
I have been employed by Post Office Ltd for a period of sixteen years . My current role
is that of auditor within the Post Office Ltd Security and Audit Team in Northern Ireland.
I have previous experience as a Horizon Field Support Officer and it is within my
working knowledge to explain the Horizon computer system installed in Clanabogan
Post Office and the payment of benefits through this system. The Horizon system is
basically a computerised accounting system with each counter position within the Post
Office having a computer terminal, a visual display unit, keyboard, barcode scanner and
printer. The system records all transactional data input by counter clerks during an
accounting period and provides daily and weekly records, enabling counter clerks to
produce a weekly balance of cash and stock on hand. All clerks are required to log onto
this system using their own unique password, which will appear on all Horizon
transaction logs and will thus identify which clerk conducted a particular transaction.
The hardware for the Horizon system is PC based and consists of the following
equipment: Processor - This is the ‘brain’ of the system. It receives information from
Signature of Witness: G RO
S011 (ND Side A Version 20 1102
PNI00000001_045
PNI00000001_045
Cc Statement Continuation Sheet
Statement of: “Fo wY Kinney Continuation Page No: “7 Wo
other parts of the Horizon system, processes it as necessary, and sends information
out again. Monitor - The monitor, or screen, displays information relating to the current
activity and has touch screen functionality. Keyboard - This can be used, as with the
touch - screen, to communicate with the processor. Bar-code Reader - The
reader/scanner is used to scan and read bar-codes on order books, and bar-coded
bills. Counter Receipt Printer - This is used to issue receipts to customers and to
produce some reports/summaries such as the weekly stop notice list for Pension &
Allowance payments, which as per instructions , must be printed at the close of
business every Wednesday. One copy is required for each counter serving position.
Office Printer - This is usually sited away from the counter wherever possible. It is used
to print reports such as Client Summaries, Cash Accounts and a variety of system
generated reports which may be produced daily or weekly. Each Post Office outlet has
a unique, 7 digit, Financial & Accounting Division (FAD) code which identifies an
individual Post Office outlet and is listed on all accounting documents i.e. Cash
Accounts, Client Summaries, Reporting Forms, Application Forms. Clanabogan Post
Office FAD code is 164714. This FAD code is also instalied in the configuration of all
computers within an outlet and will appear on all paperwork/reports that are produced
by the system in that outlet. Post Office Ltd operates a system whereby all offices must
bring to account all of the transactions conducted over a period of a week as well as
declare the correct amount of cash and stock held at the close of business which
ultimately leads to the office ‘Balance’. This term is used throughout the Post Office
when referring to the weekly practice of declaring the state of the office accounts. The
Signature of Witness G RO
CS011 wy sies iL.
PNI00000001_045
PNI00000001_045
C Statement Continuation Sheet
Statement of: 7 ny Kenwcoy Continuation Page No: THACE
accounting week for Post Office Ltd starts every Thursday morning at which time the
actual cash and stock physically held on site is known and forms part of the starting
figure used for accounting purposes for that week. Basically for every transaction
carried out by Clanabogan Post Office® branch the Post Office® receives either cash
or cheques from the customer and provides a service or product for it. Also the Post
Office® pays cash to a customer for which the Post Office® obtains some form of
‘paid voucher’ i.e. green giro cheque, bank cheque, pension & allowance foil etc. which
remains within the Post Office and is accounted for on the daily or weekly balance form.
The Horizon system keeps a running tally of all transactions conducted over the course
of the week and the operator is able to request various reports from the system at any
time to display the current state of the accounts, such as the cash on hand figure, or the
number of Pension & Allowance orders paid to date etc. These reports can be viewed
on the monitor or printed . On a Wednesday evening when the weekly office balance is
performed, the Horizon system is interrogated to provide a printout known as a ‘snap
shot’ which provides a summary of all of the transactions performed that week and
gives a breakdown of all of the cash and stock which should be on hand having taken
into account all sales and receipts through the system that accounting week. The
person who then carries out the task of balancing merely has to verify all of the cash
and stock on hand and input those figures into the Horizon system which should them
match the ‘snap shot’. A balance is reached when the figures for both the payments and
receipts are the same, any discrepancy in the two figures would result in the office
declaring a shortage or a surplus of cash in the accounts. Once the balance has been
Signature of Witnes:
CSO11 wn see
PNI00000001_045
PNI00000001_045
C Statement Continuation Sheet
Statement of: oo oY Vewncoy Continuation Page No: Fou
completed, it is a requirement that two copies of the cash account are printed, these
cash accounts show summaries of all transactions conducted that week together with
the actual values of cash and stock to hand. Both copies of this cash account must be
signed by the Sub Postmaster as being a true record of the state of accounts of the
office, one copy is retained at the office and the second copy is forwarded to Post
Offices Ltd accounts section based in Chesterfield. All Post Office® transactional
information recorded on the Horizon system is transferred to ICL Fujitsu's data retrieval
sites every day via Integrated System Digital Network (ISDN) lines. ICL Fujitsu are the
company who own and manage the Horizon system. Post Office Ltd pays Pension and
Allowances (P&A) on behalf of the Social Security Agency in Northern Ireland. Pension
and Allowances are also paid on behalf of the Ministry of Defence. The Pension and
Allowances are issued to customers who are in receipt of various, typically long term,
benefits (e.g. Child Benefit, Retirement Pension, Tax Credits, Income Support,
Disability/Care Allowance) There is a manual stop notice system which directs the
Counter Clerk to stop, restrict, or recall the payment of order book based benefits when
deemed necessary by the data from the DHSS. Benefit books comprise of a cover and
contain a number of payment foils/orders. The cover shows the customer's/payee’s
identity details and the Post Office® to which it has been allocated for payment. The
order book cover contains the following information: Customer/payee name and
address, Appointee or alternative details, if applicable, Nominated Post Office for
payment, Customer/payee reference number, A Common Payment Package (CPP)
number, which identifies the type of benefit paid, The national insurance number or
GRO
Version 20 11:02
Signature of Witne:
CS011 wnsices
PNI00000001_045
PNI00000001_045
la Statement Continuation Sheet
Statement of: Zo mt Kine toy Continuation Page No: Fivt
Child Benefit Number or Family Credit temporary number, The serial number of the
order book, Additional order book indicator, where applicable. New order books are
usually posted to an office and are then marked in pencil with the date of receipt on the
front cover. If they are not picked up by the customer within two calendar months from
the date of receipt they are returned to the issuing authority. Stop notices are usually
mailed to the relevant office of payment; these come in the form of New, Recall,
Cancellation and Renewal notices. A local manual stop list is then amended accordingly
and communicated as necessary to any additional office staff. When a book is
presented at the counter for encashment the local stop list must be consulted to ensure
that the order book being presented is valid. The most common method of entry for
benefit foils to the Horizon System is using Product Look-up Numbers ( PLU no.). Each
type of benefit has a unique PLU no. which when in the customer service screen can be
keyed in to identify the benefit type. The amount is also keyed in, along with any milk
tokens (if applicable). The maximum number of foils that can be encashed from one
order book in any single transaction is thirteen. A daily Pension and Allowance
summary can be produced at any time during the current cash account period, which
will produce an adiist of ail unsummarised dockets on hand for the particular stock unit
the user is attached to. This adlist is then used to compare foils on hand against the
data that has been keyed into the system. if there are any discrepancies the system
data must be changed to exactly reflect the details of the foils on hand and another
adlist printed and checked to ensure errors have been changed correctly. If the P&A
summary is correct or the errors have been corrected to reflect the foils on hand it may
Signature of Witnes
CSO11 ny side
PNI00000001_045
PNI00000001_045
(Statement Continuation Sheet
Statement of: Ten) Keni ay Continuation Page No: $1)
then be cut off the system and the total of that adlist is then stored in the computer to
go towards the weekly balance. Any further P&A foils for the current cash account
period will be collated on a further adlist and the checking procedure carried out again
to ensure all foils are verified as correct. At the end of the current cash account period,
all checked P&A adlists when totalled will agree with the overall total of Pension and
Allowance transactions on the Final Cash Account for the current cash account period.
All staff would have attended a training course prior to the installation of the Horizon
equipment in their office. They would also have been required to achieve the Minimum
Training Compliance by the end of the course and would not have been permitted to
operate the system until successfully attaining this. During the day of installation each
office would have had the support of a Horizon Field Support Officer (HFSO) to assist
with the changeover and assist with any teething problems. A full set of Horizon User
Guides are held at each Post Office outlet operating the Horizon system. If for any
reason either the whole office or an individual clerk is unable to use the Horizon system
due to a system failure, they are required to revert to manual operation procedures
Signature of Witness:
CS011 en sides
PNI00000001_045
PNI00000001_045
POST
OFFICE
Statement of Witness
Statementof “Faw Kewweoy...
_. (if over 18 insert ‘over 18")
Age of Witness.
I declare that this statement consisting of vu. Page(s), signed by me is true to the best of my
knowledge and belief and I make it knowing that, if it is tendered in evidence at a preliminary enquiry or at
the trial of any person,.I shall be liable to prosecution if I have wilfully stated in it anything which I know to
be false or do not believe to be true.
Suey
“a?
o%
I GRO
statement was recorded or received
I have been employed by Post Office Ltd for a period of sixteen years . My current role
is that of auditor within the Post Office Ltd Security and Audit Team in Northern Ireland.
I have previous experience as a Horizon Field Support Officer and it is within my
working knowledge to explain the Horizon computer system installed in Clanabogan
Post Office and the payment of benefits through this system. The Horizon system is
basically a computerised accounting system with each counter position within the Post
Office having a computer terminal, a visual display unit, keyboard, barcode scanner and
printer. The system records all transactional data input by counter clerks during an
accounting period and provides daily and weekly records, enabling counter clerks to
produce a weekly balance of cash and stock on hand, All clerks are required to log onto
this system using their own unique password, which will appear on all Horizon
transaction logs and will thus identify which clerk conducted a particular transaction.
The hardware for the Horizon system is PC based and consists of the following
equipment: Processor - This is the ‘brain’ of the system. It receives information from
Signature of Witnes:
S051 (NI) Side A version 20 1192
PNI00000001_045
PNI00000001_045
Cc Statement Continuation Sheet
Statement of: “72 ~Y Kinney Continuation Page No: “7 Wo
other parts of the Horizon system, processes it as necessary, and sends information
out again. Monitor - The monitor, or screen, displays information relating to the current
activity and has touch screen functionality. Keyboard - This can be used, as with the
touch - screen, to communicate with the processor. Bar-code Reader - The
reader/scanner is used to scan and read bar-codes on order books, and bar-coded
bills. Counter Receipt Printer - This is used to issue receipts to customers and to
produce some reports/summaries such as the weekly stop notice list for Pension &
Allowance payments, which as per instructions , must be printed at the close of
business every Wednesday. One copy is required for each counter serving position.
Office Printer - This is usually sited away from the counter wherever possible. It is used
to print reports such as Client Summaries, Cash Accounts and a variety of system
generated reports which may be produced daily or weekly. Each Post Office outlet has
a unique, 7 digit, Financial & Accounting Division (FAD) code which identifies an
individual Post Office outlet and is listed on all accounting documents i.e. Cash
Accounts, Client Summaries, Reporting Forms, Application Forms. Clanabogan Post
Office FAD code is 164714. This FAD code is also installed in the configuration of all
computers within an outlet and will appear on all paperwork/reports that are produced
by the system in that outlet. Post Office Ltd operates a system whereby all offices must
bring to account all of the transactions conducted over a period of a week as well as
declare the correct amount of cash and stock held at the close of business which
ultimately leads to the office ‘Balance’. This term is used throughout the Post Office
when referring to the weekly practice of declaring the state of the office accounts. The
Signature of Witness! G RO
CS011 wy sides
PNI00000001_045
PNI00000001_045
c Statement Continuation Sheet
Statement of: “Fo al Kinnioy Continuation Page No: THACE
accounting week for Post Office Ltd starts every Thursday morning at which time the
actual cash and stock physically held on site is known and forms part of the starting
figure used for accounting purposes for that week. Basically for every transaction
carried out by Clanabogan Post Office® branch the Post Office® receives either cash
or cheques from the customer and provides a service or product for it. Also the Post
Office® pays cash to a customer for which the Post Office® obtains some form of
‘paid voucher’ i.e. green giro cheque, bank cheque, pension & allowance foil etc. which
remains within the Post Office and is accounted for on the daily or weekly balance form.
The Horizon system keeps a running tally of all transactions conducted over the course
of the week and the operator is able to request various reports from the system at any
time to display the current state of the accounts, such as the cash on hand figure, or the
number of Pension & Allowance orders paid to date etc. These reports can be viewed
on the monitor or printed . On a Wednesday evening when the weekly office balance is
performed, the Horizon system is interrogated to provide a printout known as a ‘snap
shot’ which provides a summary of all of the transactions performed that week and
gives a breakdown of all of the cash and stock which should be on hand having taken
into account all sales and receipts through the system that accounting week. The
person who then carries out the task of balancing merely has to verify all of the cash
and stock on hand and input those figures into the Horizon system which should them
match the ‘snap shot’. A balance is reached when the figures for both the payments and
receipts are the same, any discrepancy in the two figures would result in the office
declaring a shortage or a surplus of cash in the accounts. Once the balance has been
Signature of Witnes:
CS011 wnswes
PNI00000001_045
PNI00000001_045
c Statement Continuation Sheet
Statement of: To WY Minne oy Continuation Page No: Fou
completed, it is a requirement that two copies of the cash account are printed, these
cash accounts show summaries of all transactions conducted that week together with
the actual values of cash and stock to hand. Both copies of this cash account must be
signed by the Sub Postmaster as being a true record of the state of accounts of the
office, one copy is retained at the office and the second copy is forwarded to Post
Offices Ltd accounts section based in Chesterfield. All Post Office® transactional
information recorded on the Horizon system is transferred to ICL Fujitsu's data retrieval
sites every day via integrated System Digital Network (ISDN) lines. ICL Fujitsu are the
company who own and manage the Horizon system. Post Office Ltd pays Pension and
Allowances (P&A) on behaif of the Social Security Agency in Northern Ireland. Pension
and Allowances are also paid on behalf of the Ministry of Defence. The Pension and
Allowances are issued to customers who are in receipt of various, typically long term,
benefits (e.g. Child Benefit, Retirement Pension, Tax Credits, income Support,
Disability/Care Allowance) There is a manual stop notice system which directs the
Counter Clerk to stop, restrict, or recall the payment of order book based benefits when
deemed necessary by the data from the DHSS. Benefit books comprise of a caver and
contain a number of payment foils/orders. The cover shows the customer’s/payee’s
identity details and the Post Office® to which it has been allocated for payment. The
order book cover contains the following information: Customer/payee name and
address, Appointee or alternative details, if applicable, Nominated Post Office for
payment, Customer/payee reference number, A Common Payment Package (CPP)
number, which identifies the type of benefit paid, The national insurance number or
Signature of Witness
CSO11 om sides
PNI00000001_045
PNI00000001_045
Statement of: 7o mY Ktww try Continuation Page No: Fiyé
Child Benefit Number or Family Credit temporary number, The serial number of the _
order book, Additional order book indicator, where applicable. New order books are
usually posted to an office and are then marked in pencil with the date of receipt on the
front cover. If they are not picked up by the customer within two calendar months from
the date of receipt they are returned to the issuing authority. Stop notices are usually
mailed to the relévant office of payment; these come in the form of New, Recail,
Cancellation and Renewal notices. A local manual stop list is then amended accordingly
and communicated as necessary to any additional office staff. When a book is
presented at the counter for encashment the local stop list must be consulted to ensure
that the order book being presented is valid. The most common method of entry for
benefit foils to the Horizon System is using Product Look-up Numbers ( PLU no.). Each
type of benefit has a unique PLU no. which when in the customer service screen can be
keyed in to identify the benefit type. The amount is also keyed in, along with any milk
tokens (if applicable). The maximum number of foils that can be encashed from one
order book in any single transaction is thirteen. A daily Pension and Allowance
summary can be produced at any time during the current cash account period, which
will produce an adlist of all unsummarised dockets on hand for the particular stock unit
the user is attached to. This adlist is then used to compare foils on hand against the
data that has been keyed into the system. if there are any discrepancies the system
data must be changed to exactly reflect the details of the foils on hand and another
adlist printed and checked to ensure errors have been changed correctly. If the P&A
summary is correct or the errors have been corrected to reflect the foils on hand it may
Signature of Witness: G RO
CS011 qn sides L
Varsion 2.0 11/02
PNI00000001_045
PNI00000001_045
€ Statement Continuation Sheet
Statement of: Tey Kitty Continuation Page No: $i )L-
then be cut off the system and the total of that adlist is then stored in the computer to
go towards the weekly balance. Any further P&A foils for the current cash account
period will be collated on a further adlist and the checking procedure carried out again
to ensure ail foils are verified as correct. At the end of the current cash account period,
all checked P&A adlists when totalled will agree with the overall total of Pension and
Allowance transactions on the Final Cash Account for the current cash account period.
All staff would have attended a training course prior to the installation of the Horizon
equipment in their office. They would also have been required to achieve the Minimum
Training Compliance by the end of the course and would not have been permitted to
operate the system until successfully attaining this. During the day of installation each
office would have had the support of a Horizon Field Support Officer (HFSO) to assist
with the changeover and assist with any teething problems. A full set of Horizon User
Guides are held at each Post Office outlet operating the Horizon system. if for any
reason either the whole office or an individual clerk is unable to use the Horizon system
due to a system failure, they are required to revert to manual operation procedures
Signature of Witness
CSO11 onsises i