POL00032046
POL00032046
Weekly Sessions
Week One
Day 1
Session Session Title Time
1 Introduction & Performance Assessment/Learner Log 1:15
3 part 1 Business Awareness/Customer Care 1:15
5 Datestamps 0:30
8 Introduction to Horizon and Helpline 1:30
16 Postage Stamps, Saving Stamps & Retail Items 0:45
7 Take Over of Stock Unit and Money Laundering 1:45
Sub Total 6:30
Meals & Grace Reliefs 1:30
Total 8:30
Day 2
Session Session Title Time
4 Health and Safety (Classroom) 0:30
51 part1 Cheque and Debit Card Acceptance 0:30
18 Royal Mail Ordinary Letters 1:30
25 Royal Mail Recorded Delivery 0:30
37 Postal Orders 1:00
28 part1 Alliance & Leicester Personal Account Deposits, Cash Handling 1:00
Services and Bill Payments using Transcash
28 part 2 APS Transactions and Reversals 1:00
Daily work and end of day reports 1:00
Sub Total 7:00
Meals & Grace Reliefs 1:30
Total 8:30
07/04 Version 4
National Counter Skills & Agents Training Programme
Trainer's Brief
© Post Office Ltd. 2004
POL00032046
POL00032046
Weekly Sessions
Day 3
Session Session Title Time
51 part2 Alliance & Leicester Personal Account Withdrawals and 4:15
Cashcheques
54 Post Office Card Account 2:00
52 Pensions & Allowances / Green Giros 1:45
10 Stock Balancing (inc. Introduction to Balancing) 2:00
Sub Total 7:00
Meals & Grace Reliefs 1:30
Total 8:30
Day 4
Session Session Title Time
51 part3 Personal/On Line Banking 0:30
19 Royal Mail Special Delivery 1:00
55 National Savings and Investments Deposits and Withdrawals 1:30
23 Royal Mail Inland Parcels 1:15
3 part 2 Business Awareness 1:45
Daily work and end of day reports 0:30
Sub Total 6:30
Meals & Grace Reliefs 1:30
Total 8:00
07/04 Version 4
National Counter Skills & Agents Training Programme
Trainer's Brief
© Post Office Ltd. 2004
POL00032046
POL00032046
Weekly Sessions
[Week One I
Day 5
Session Session Title Time
62 Personal Loans 45
63 Car Insurance 45
31 Week 1 Practical 2:00
10 Stock Balancing 1:30
45 Security 1:00
Sub Total 6:00
Meals & Grace Reliefs 1:30
Total 7:30
07/04 Version 4
National Counter Skills & Agents Training Programme
Trainer's Brief
© Post Office Ltd. 2004
POL00032046
POL00032046
Weekly Sessions
70 Royal Mail International 1:15
65 Home Phone /PO Phonecards 0:45
74 Redirection of Mail 0:30
32 Week 2 Re-Cap Session :30
67 TV Licences 1:00
59 National Savings and Investments New Accounts 1:00
14 Use of Operations Manuals 0:45
43 Parcelforce Guaranteed Services 1:30
73 Parcelforce International — Standard and Economy 1:15
42 Travel Products 3:30
66 DVLA — Motor Vehicle Licences V11 2:00
68 DVLA — Motor Vehicle Licences V10, V5, V5/2 3:00
50 DVLA Premium Service 2:00
10 Stock Balancing 1:30
72 Royal Mail International Supplementary Services 1:30
36 Week 2 Practical 2:45
10 Stock Balancing 1:30
78 Personal Counselling 0:45
38 Prep for Live Branch 0:30
80 Level 1 Evaluation & Course Closure 1:30
Sub Total 29:00
Discretionary Time/Personal Learning/Daily Summaries 4:30
Meals & Grace reliefs 7:30
Total 41:00
07/04 Version 4
National Counter Skills & Agents Training Programme
Trainer's Brief
© Post Office Ltd. 2004