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ICL Pathway @oo2
Keith Baines
POCL
First Floor
20-23 Greville Street
London
ECIN 85S
11 August 1999
Dear Keith
Thank you for you letter of today’s date.
Below is a table showing those Acceptance Incidents from the “hot
lists” that remain in an unresolved state at the time of preparing
this letter. This corresponds to those incidents that are Open or
Unresolved. In addition there are a significant number where
Pathway has performed the Analysis but-where POCL has not
formally Closed the incident on its database, although none of
these is controversial.”
You will be aware that an Acceptance Workshop was held
yesterday during which various hot list dispositions were made to
arrive at this list’s immediate predecessor and that both POCL and
Pathway took away agreed actions to progress many of those
listed. Some of these actions, including several the responsibility
of POCL, are timed to have occurred by tomorrow or Friday. -
Thus, the status and progress towards resolution of several
incidents will need to be observed in the coming days, Pathway
would appreciate it if you could expedite the remaining actions
that are with POCL. '
Pathway wishes to place on record its appreciarion for the high
standards of co-operation provided by POCL.
: . ICL Pathway
. Forest Road
Felthom
Middlesex TW13 7EI
Tel +44 (0)181 7304101
Fox +44 (0)181 7304124
rey
Ragateredin Eagar £0 3011581
Regi:ered Oftca
28 Finsbury Square
Londen ECZA 10A
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@ _ It may be helpful for you to know that the updates made this week
up to the close of play today (no updates are scheduled for today):
e Software package #895 to address Acceptance Incident 378 (as
previously committed).
° Corrections to POCL Reference Data referenced under PinICL
#27591, inaccurate Help Texts; #27494, password change
message; #27861, end of day message to remove BES
reference.
For all of the Acceptance Incidents in the table below, except AI
384 now notified as Closed, files are attached that include the
Acceptance Incident Analysis updated to the time of writing, and
including where appropriate the Clearance Action statement.
Please also note that item 411 in the database i is being handled in
accordance with Clause 411.
ne
342 I POCL action to respond THursday, 12/8.
361 POCL action to respond Thursday, 12/8.
371 Pathway has sent the report that was actioned on 10/8.
POCL are actioned to correlate their evidence and to Close
this incident as agreed.
=
376 I Pathway has provided an updated root cause analysis status
on all PinICLs not yet Closed that are associated with the
TIP incidents referenced in the Al. In addition Pathway has
established routine monitoring for all harvesting exceptions
and will notify them to TIP in advance and has agreed a
suitable procedure with TIP. POCL is actioned to reconsider
their categorisation.
378 The software update to handle this was distributed to the
counters on Monday and Tuesday of this week as committed,
see above. Pathway also provided information about the
update as actioned on 10/8, POCL is actioned to monitor
this area for the Cash Accounts prepared 11-12/8 and if
appropriate Close or recategorise this incident.
410 Pathway has supplied the update Reference Data Change
Catalogue to make it explicit that changing Core item to
Non-Core items is nor allowed as is already implied by the
prohibition of deleting Items.
211 POCL has asked Pathway to investigate possible repeat
instances of this incident. Pathway has done this and is
unable to identify any occurrences and has notified POCL to
that effect. It is believed that the two incidents being
referred tq are connected with migration from ECCO
(legitimate under ECCO, yor legitimate under Horizon).
Pathway and POCL continue to collaborate I in confirming
this sesolution.
I
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@ 394 POCL is actioned to Close this incident by 12/8 if no further’
occurrences have been reported.
218 The Pathway response is referenced out of the AI analysis.
372 POCL is actioned to review the comments on its observations
by 12/8. Pathway has notified POCL that the requested
monitoring has been provided via controlled access to the
Pathway website.
368 Pathway expects the window grills will be fitted on 12/8.
This AJ will be Closed on notification of the completion of
the work.
391 The Clearance actions are agreed. Some of these will be
carried out post-Acceptance.
390 There is an agreed resolution for CSR+ but POCL contesr
the severity presenting at CSR. (Pathway is also providing a
requested enhancement to APS recovery handling in
connection with Al 395 in the near future.)
395 POCL is actioned to monitor this incident and if appropriate
Close or recategorise by 12/8.
298 Pathway has provided a revised analysis.
300 POCL to consider as part of 298 by 11/8.
301 POCL to consider as part of 211 by 11/8.
314 Pathway has provided an updated analysis as actioned.
POCL to review and consider recategorising.
369 POCL is actioned to reconsider the severity by 11/8 in light
of satisfactory Pathway report.
384 I Has’been reduced to an agreed Low.
408 Pathway has provided service level information on telephone
answering and call handling for level. 1 and level 2 calls
together with improvements made to date and plans for
further improvement. POCL is actioned to review this
material and close or recategorise as Low.
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IC L Pathway
4.
There were five pending Acceptance Incidents shown on the POCL
database received on 41/8. These were 291, 293, 326, 379 and
407. These were all categorised as Low by POCL and analyses for
all have since been provided. Therefore there are no Pending
Acceptance Incidents,
Yours sincerely
Ditector, Customer Requirements
Copies: Bruce McNiven, Chris French
: Mike Coombs *
PS: POCL has today notified Pathway by ‘phone that Als 394,
300, and 301 (and 384 shown above) are now Closed and that
410 i is recategorised as Low. :
Jced ”
11/8
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