POL00059629
POL00059629
‘Top ranked
CartwrightKing
SN SO LT CLT OO OR S Simmmmemmem
Top Raned
Gateshead
i
Nottingham I Birmingham ! Leicester I Derby I Sheffield ! New:
wowe.car
Majority House
51 Lodge Lane
Private and Confidential ber. sty
The Clerk to:-
Mr. Mark Ford, DX 700895 Derby 4
Lincoln House Chambers, i
DX 14338,
MANCHESTER 1
SENT BY FAX:
Date: 04 February 2013
Our Ref: MS2/24676
Dear Sirs
Re: Post Office Ltd -v- Khayyam Ishaq.
Bradford Crown Court.
We enclose copies of a Notice of Additional Evidence, the statements of Lee Heil of 17"
December 2012 and Mr. Stephen Bradshaw of 27% and 31st January 2013, the exhibits
referred to therein and an up to date page count. We would be grateful if you could place
them with the papers before Mr. Ford of counsel.
Yours faithfully,
Cartwright King.
IN THE CROWN COURT AT BRADFORD 720120551
NOTICE OF ADDITIONAL EVIDENCE
THE QUEEN
~
KHAYYAM ISHAQ
TAKE NOTICE that, in addition to the evidence before the Magistrates
Court, further evidence, the effect of which is set out herein, may be given at
the trial. Unless you serve notice on me within seven days of receipt of this
notice objecting to this course, I propose that the evidence of the witness listed
below shall be tendered in accordance with Section 9 of the Criminal Justice
Act 1967.
Statement to be tendered in evidence under Section 9 Criminal Justice Act
1967:-
Mr. Lee Heil of 17 December 2012,
Mr. Stephen Bradshaw of 27" January 2013,
Mr. Stephen Bradshaw of 31* January 2013.
Dated this 4 day of February 2013.
To:
The Court Manager, Bradford Crown Court, DX 702083 BRADFORD 2.
Messrs. Musa Patels, Solicitors, DX 23371 DEWSBURY.
Cartwright King, Solicitors acting for the Post Office Ltd,
Majority House,
51 Lodge Lane,
Derby,
DE1 3HB.
POL00059629
POL00059629
IN THE CROWN COURT AT BRADFORD 120120551
THE QUEEN
“ve
KHAYYAM ISHAQ
PAGE COUNT
DESCRIPTION PAGES
WITNESS STATEMENTS I 43
PAPER EXHIBITS 100
roraLprr 143
Cartwright King, Solicitors acting for the Post Office Ltd,
Majority House,
51 Lodge Lane,
Derby,
DEI 3HB.
POL00059629
POL00059629
POL00059629
POL00059629
LIST OF WITNESSES
R_v_ KHAYYAM ISHAO
NAME PAGE NUMBERS
Lee Heil 33 - 35
Stephen Bradshaw (x2) 36 - 43
POL00059629
POL00059629
000034
Post Office Ltd
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980,
sub section. 5A(3)(a) and 5B; Criminat Procedure Rules 2005, Rute
ara
Statement of Lee HEIL
Age if under 18 Over 18 (if over 18 insert ‘over 18') Occupation:
This statement (consisting of pages each signed by me) is true to the best of my knowledge and belief
and I make it knowing that, if it is tendered in evidence, I shall be liable to prosecution if I have wilfully
stated in it anything, which I know to be false or do not believe true.
Datedthe 17" dayof December 2012
Signature
lam the above named person and I have been employed by Post Office Ltd for 13 years. My
current role is as a Network Support Admin Team Leader within the Post Office Network.
From my position in Post Office Ltd I have access to Post Office records including the training
records of sub postmasters and counter clerks who have attending Post Office Ltd Training
schools. I can say that where I refer to and or produce Post Office records that these records
have been completed in the ordinary course of Post Office business by persons who had or
may reasonably supposed to have had personal knowledge of that matter or the matters
dealt with in the information supplied. The person or persons who created and or complied
such records cannot reasonably be expected to have any recollection of the matter dealt with
in the information supplied.
I can say from Business records that Khayyam ISHAQ sub postmaster at BIRKENSHAW Post
Office branch 712 Bradford Road Birkenshaw BRADFORD BD11 2AE received 10 days Post
Office Counter classroom training from 2 June 2008 to 13 June 2008. In addition to this
Signature Signature witnessed by
POL O11 (Side A) Version April 2012
POL00059629
POL00059629
000034
Witness Statement
(Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980. sub section. 5A(3}(a) and 5B; Criminal Procedure Rules 2005, Ruie
274)
Continuation of statement of Lee HEIL
this training Mr ISHAQ received a further 4 days on site training at BIRKENSHAW Posi Office
branch from 4 July 2008 to 7 July 2008.
I now produce as LH/1, the Summary of Achievement of Performance Standards, this
summary shows that Mr ISHAQ attended all 10 days training and completed and passed his
training with a score of 8.06. The summary also shows that he obtained Security training
and his training and score for Unit 2 (9.00) and Unit 3 (6.00) for the subjects covered on this
part of his training.
I now produce as LH/2 Unit 1 session of the training and the subjects covered This shows
that Mr ISHAQ had an overail score of 9.17 on the subjects covered.
Mr ISHAQ was appointed sub postmaster of BIRKENSHAW Post Office branch on 5 July
2008.
I can also say from business records that in addition to this training Mr ISHAQ received as
part of the on-going support post appointment further contact on three occasions by
telephone cail or a visit. On 29 August 2008 he received a telephone call from an auditor,
on 17 October 2008 he received a visit to the branch and on 14 March 2009 he had a
further telephone call from an auditor A report was compiled covering these telephone calls
or visits and I now produce this report LH/3.
Mr ISHAQ completed his training to the standard required and he has not requested any
Signature Signature witnessed by
POLOTIA Version Aprit 2012
POL00059629
POL00059629
000035
Witness Statement
(Criminal Justice Act 1967, Section 9, Magistrates Court Act 1980, sub section. 5A(3)(a} and 5B; Criminal Procedure Rules 2005, Rule
2743
Continuation of statement of Lee HEIL
further visits or assistance with the running of Birkenshaw Post Office branch.
if required I am willing to attend court.
Signature Signature witnessed by
POLONIA Version April 2012
POL00059629
POL00059629
800036
Witness Statement Post Office Ltd
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980,
sub section. 54(3Xa} and 5B; Criminal Procedure Rules 2005, Rute
274
Statement of Stephen BRADSHAW
Age if under 18 Over 18 (if over 18 insert ‘over 18')
This statement (consisting of pages each signed by me) is true to the best of my knowledge and belief
and I make it knowing that, if it is tendered in evidence, I shall be liable to prosecution if I have wilfully
stated in it anything, which I know to be false or do not believe true.
Dated the 27" day of January 2013
Signature
Further to my statements dated 4 April 2012, 18" June 2012 and 19" June 2012.
The office snapshot that has been printed off the Horizon system summarises the state of
the accounts, including the amount of cash, stock and postage required for the accounts to
balance and takes into account all transactions up to the time the snap shot was generated.
An office snapshot can be generated at any time.
Mr Khayyam ISHAQ was appointed sub postmaster in July 2005 and Sub postmasters are
contracted to provide services to customers. As such they receive a monthly rernuneration
commensurate with the level of business conducted at the branch and are provided with a
balance of cash and stock to allow them to provide these services.
Mr ISHAQ’s remuneration was approximately £34,000 for the period of April 2010 to
February 2011.
A more detailed explanation of exhibit SB/21 summary of Stock sold / reversed out of the
Horizon systern for the period of November 2010 to January 2011 is as follows:
Signature Signature witnessed by
POL O11 (Side A) Version April 2012
POL00059629
POL00059629
000037
Witness Statement
Criminal Justice Act 1967, Section 9, Magistrates Court Act 1989, sub section. 5A(3)(a) and
5B; Criminal Procedure Rules 2005, Rule 27.1
Continuation of statement of Stephen BRADSHAW
50.X 1* Class Large Stamps.
On 8 November 2040 stamps with a value of £132 were sold and on 25 January 2011
stamps with a value of £33 were sold making a total of £165 worth of stamps sold.
On 24 November 2010 stamps with a value of £990 and on 13 January 2011 stamps with a
value of £3,300 were reversed out of the Horizon system making a total value of £4,290.
The difference between stamps sold and stamps reversed out of the system is £4,125. This
action of reversing out more stamps that have been sold would result in a surplus in the
account of £4125.
50x 2™ Class Large Stamps
On 3 November 2010 stamps with a value of £25.50 were sold and on 9 December 2010
stamps with a value of £510 were sold making a total of £535.50 worth of stamps sold.
On 24 November 2010 stamps with a value of £765 and on 15 December 2010 stamps
with a value of £3,315 were reversed out of the Horizon system making a total value of
£4,080. The difference between stamps sold and stamps reversed out of the system is
£3,544.50. This action of reversing out more stamps that have been sold would result in a
surplus in the account of £3,544.50,
Self Adhesive Sheet 1° Class x 100
On 2 November 2010 stamps with a value of £82, on 5 November 2010 stamps with a
Signature Signature witnessed by
POLOTIA Version April 2012
POL00059629
POL00059629
000038
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section, 5A(3)(a} and
58: Criminal Procedure Rules 2005, Rule 27.1
Continuation of statement of Stephen BRADSHAW
value of £41, on 11 November 2010 stamps with a value of £41, on 12 November 2010
stamps with a value of £41, on 3 December 2010 stamps with a value of £41, on 4
December 2010 stamps with a value of £41, on 6 December 2010 stamps with a value of
£41 on 9 December 2010 stamps with a value of £82, on 10 December 2010 stamps with a
value of £41, on 13 December 2010 stamps with a value of £41, on 14 December 2010
stamps with a value of £41, on 15 December 2010 stamps with a value of £41, on 17
Decernber 2010 stamps with a value of £41 on 5 January 2011 stamps with a value of £44,
on 10 January 2011 stamps with a value of £205, on 12 January 2011 stamps with a value
of £41, on 14 January 2011 stamps with a value of £41, 17 January 2011 stamps with a
value of £41, on 19 January 2011 stamps with a value of £82 and on 29 January 2011
stamps with a value of £205 were sold making a total of £1,271.
On 24 Novernber 2010 stamps with a value of £1,230, on 1 December 2010 stamps with a
value of £1,968, on 15 December 2010 stamps with a value of £2,050 and on 13 January
2011 stamps with a value of £820 were reversed out of the Horizon system making a total
of £6,068 The difference between stamps sold and stamps reversed out of the system is
£4,797. This action of reversing out more stamps that have been sold would result in a
surplus in the account of £4,797
Self Adhesive Sheet 2™ Class x 100
Signature Signature witnessed by
POLOIIA Version Apri 2012
POL00059629
POL00059629
000039
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3){a) and
5B; Criminal Procedure Rules 2005, Rule 272
Continuation of statement of Stephen BRADSHAW
On 2 Novernber 2010 stamps with a value of £32, on 3 November 2010 stamps with a
value of £96, on 22 November 2010 stamps with a value of £64, on 25 November 2010
stamps with a value of £64, on 3 December 2010 stamps with a value of £32, on 4
December 2010 2 x stamp sales of £32 each totalling £64, on 7 December 2010 stamps
with a value of £32 on 10 December 2010 stamps with a value of £64, on 13 December
2010 stamps with a value of £64, on 20 December 2010 stamps with a value of £32 on 30
December 2010 stamps with a value of £32, on 12 January 2011 stamps with a value of
£32, on 17 January 2011 2 x stamp sales of £32 each totalling £64, on 19 January 2011
stamps with a value of £64, on 21 January 2011 stamps with a value of £32, on 29 January
2011 stamps with a value of £32 and on 31 January 2011 stamps with a value of £64 were
sold making a total of £864.
On 17 November 2010 stamps with a value of £960, on 15 December 2010 stamps with a
value of £1,600 and on 12 January 2011 stamps with a vaiue of £640 were reversed out of
the Horizon system making a total of £3,200.
The difference between stamps sold and stamps reversed out of the system is £2,336. This
action of reversing out more stamps that have been sold would result in a surplus in the
account of £2,336.
For the period of November 2010 to January 2011 sales of stamps amounted to £2835.50
Signature Signature witnessed by
POLOISA Version April 2012
POL00059629
POL00059629
000040
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3){a) and
5B, Criminal Procedure Rules 2005, Rule 274
Continuation of statement of Stephen BRADSHAW
and the value of reversed stamps out of the Horizon system was £17638.
By reversing out stamps with a value of £14802.50 you are putting the stamps back into
the stock hoidings and therefore increasing the number of stamps declared at the branch. As
the level of stock has increased the amount of cash required to balance the branch would
reduce by the same value. For example increasing the stamp holdings with a value of
£14,802.50 would then reduce the cash required to balance the cash and stock at the
branch by £14,802.50.
SB/4 is referred to as adjustments to stock, the difference between the declared levels of
stock on hand compared to the actual stock levels on hand has to be sold to balance the
correct ammount of stock held.
For example on SB/10 the iast completed Branch Trading Statement on 12 January 2014,
the volume of 50 x 2" class stamps held was declared as 278. On SB/3 the Horizon
snapshot print out, which indicates the amount of stock that should be on hand shows that
the volume of 50 x 2" class stamps held was 277, indicating that one sheet of 50 x 2m
class stamps was sold between 12 January 2011 and the close of business on 7 February
2011. On completion of the audit the volume of 50 x 2" class stamps transferred to the
interim sub postmaster was 117 making a difference of 160 between what they said they
heid at the branch to the actual volume of stamps heid.
Signature Signature witnessed by
POLONIA ‘Version April 2012
POL00059629
POL00059629
000041
Witness Statement
Criminal Justice Act 1967, Section 9, Magistrates Court Act 1980, sub section. 5A(3){a) and
5B; Criminal Procedure Rules 2005, Rule 27.1
Continuation of statement of Stephen BRADSHAW
This difference in volume can be seen on SB/4 and amounted to a cash value of £4080
being over stated. The total value of stock that had to be sold on 8 February 2011 to
balance the stock held at Birkenshaw Post Office branch was £17,961.18.
It can be seen on the Branch Trading Statements SB/7 to SB/10 for the 50 x 2" class
stamps that on SB/7 the volume was 110, SB/8 the volume was 139 SB/9 the volume was
279 SB/10 the volume was 278. The figure of 278 is reduced by one on the Horizon office
snapshot print out SB/3.
For the period of O02 November 2010 to 31 January 2011 (SB/21) a total of 21 sheets of 50
x 2™ class stamps with a value of £535.50 have been sold but a total of 160 50 x 2™ class
stamps with have a value of £4080 have been reversed out of the Horizon thus increasing
the level of 50 x 2" class stamps held by a volume of 160.
Signature Signature witnessed by
POLOTIA Version April 2012
POL00059629
POL00059629
000042
Witness Statement Post Office Ltd
Criminal Justice Act 1967, Section 9; Magistrates Court Act
1980, sub section. SA(3}{a) and 5B; Criminal Procedure Rules
2008, Rule 27.1
Statement of Stephen BRADSHAW
Age if under 18 Over 18 (if over 18 insert ‘over 18’)
This statement (consisting of — pages each signed by me) is true to the best of my knowledge and belief
and I make it knowing that, if it is tendered in evidence, { shall be liable to prosecution if I have wilfully
stated in it anything, which I know to be false or do not believe true.
Datedthe 31% dayof January 2013
Signature
Further to my statements dated 4 April 2012, 18" June 2012, 19" June 2012 and 27"
January 2012.
The call logs for the period of 8 July 2010 to 11 February 2011 were requested from the
National Business Support Centre. The logs have been examined and show that no
calls were made to the National Business Support Centre by Mr ISHAQ regarding any
problems with the Horizon system. There are also no calls relating to cash
discrepancies or problems with balancing the office accounts for Birkenshaw Post
Office branch. I now produce these call logs as SB/24.
The Branch Trading Statements should be signed and date stamped by the sub
postmaster and retained in a suitable folder for a period of six years. A Post Office
_ Local Branch Trading Handout is given at training to the sub postmaster and this
\ information can be found on page 3. I now produce this handout as SB/25.
I The information can also be found by accessing the Horizon system and going to the
I Horizon on Line (HOL) Help link.
All other documents are retained in the branch for two years with the exception of
Signature Signature witnessed by
POL 911 (Side A) Version April 2012
POL00059629
POL00059629
000044
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and
5B; Criminal Procedure Rules 2005, Rule 27.1
Continuation of statement of Stephen BRADSHAW
Moneygram sending and receive forms which are retained for five years.
From business records Birkenshaw Post Office branch was audited and the cash and
stock accepted by Mr Khayyam ISHAQ as the incumbent sub postmaster in July 2005.
The next audit was in February 2011 when Mr ISHAQ was suspended and a
discrepancy in the accounts was discovered.
The cash and stock was then transferred to an interim sub postmaster in February 2011
and accepted as being correct.
The cash and stock was again transferred to a new interim sub postmaster in
September 2012. During the subsequent transfer of cash and stock after Mr ISHAQ's
suspension in February 2011 no problems or discrepancies have been reported.
Signature Signature witnessed by
POLOIIA Version Apni 2012
Court Exhibit
Number
LIST OF EXHIBITS
Identification
Mark
LH/1
LH/2
LH/3
SB/24
SB/25
Page
Numbers
584
585
586 ~ 593
594 - 598
599 - 601
POL00059629
POL00059629
Short Description
of Exhibits
Summary of
Achievement
Unit 1 training
Record
Post Appointment
Contact
Call Logs
Local Branch Trading
Handout.
POL00059629
POL00059629
Performance Standards Assessment - Agents
; ; 000584
Use "Tab" Key to.move between Data input fields
irkenshaw -
Address 712 Bradford Road I ee =
Birkenshaw thi
Bradford BDIT2AE Exhibit Number
Branch Code 163 3066
Name of BDM R Hart : I ~
Name of on-site Trainer Dennis Watson
Date on-site training started (04 July 2008
Unit [Subjects And Session Number - 917
Unit2 __IReports i i 9.00
Unit 3 IObserved Conversations 600
[Total Score 806
onnson
Number of days attended 10
Practical scores [Mod 7 75.00[Mod 2] [Mod 3" 88.00ffotal_] 81.50}
Have the Areas on the self-assessment checklist been covered with the subpo:
Has a copy of the security self-assessment checklist been left onsite for reference? Y
Produces and double checks d: iments Teady for despatch
Produces and double checks weekly documents ready for despatch 7.00
Completes daily cash accurately 10.00
= [Overall Score for Unit 2 9.00)
Cash Withdrawals Instant Saver
Special Delivery 4.00/ Five Year Saver -
Parcelforce 24 & 48 4.00I Motor insurance -
Home Phone +IHome Insurance -
Broadband -ICredit Card -
Telephony Dual -IMoneygram -
Travel Insurance -ILife Insurance I
‘Travel Money -IETop Up -
Passport Check & Send -
[Overall Score for Unit 3 6,00]
Regulatory Compliance Workbook Completed And Answered Correctly (Yor N) Y
'f No E-mail POL Compliance Team@POST OFFICE With Trainee Details (Y or N°
Interim Action Plan/Comments I
Agents Focus PSA v4.xls
POL00059629
Agents Focus PSA v4xis
POL00059629
UUUSSS
Performance Standards 3 Assessment - Agents _ i
Exhibit Number
Identifying Mark LHL
2__Iinstant Saver iS
3 __[Business Awareness iq
4 IHealth & Safety ¢
5 Datestamps Cc
6 Post Office Credit Card Cok
Part 1: Take Over Of a Stock Unit [<
7 Part 2: Anti MoneyLaundering Cc
8 Introduction to Horizon and Helpline Cc
10__IStock Balancing Cc
14 __IUse Of Counter Operations Manuals etc. \\ Cc
16 ___IPostage Stamps, Saving Stamps And Retail Items ee id 10.00
18 {Royal Mail Services - ist & 2nd Gass Mail iq 10.00
19 __IRoyal Mail Services - Special Delivery . ¢ 7.00
23 _IRoyal Mail Services - Home Shopping Returns & UK Parcels C 10.00
25 __IRoyal Mail Services - Recorded ‘Signed For C 10.00
Part 1:A & L Cash Handling And Transcash Cc 40.00
28 Part 2: APS Transactions & Reversals C 10.00
37__IPostal Orders ” C 7.00
Part 1: Travel Products C 7.00
42 [Part 2: Passport Application Check And send Senvice NA
Part 1: Parcelforce Worldwide - international Standard/Economy, Cc -
43 [Part 2: Parcelforce Worldwide - Guaranteed Services (Global Priority) tinge Cte
Part 3: Parcelforce Worldwide - Guaranteed Services (Datapost) N/A
45 __ISecurity C
Cash, Stock & Stores Management
46 {Remittances in
7 Remittances Out
47 __IE Top Ups/Mobile Vouchers C 10.00
50__IDVLA Premium Service ; N/A
Part 1: Cheque And Debit Card Acceptance C 10.00
~ 51 [Part 2: Cashcheques C 10.00
Part 3: Personal/On Line Banking Cc. fe
52__IDWP/SSA (NI) Girocheques-- C 10,00
Part 1: Post Office Card Account C 10.00
54 Part 2: Post Office Card Account Ct
59 __INS&i- Investment Account Ct
60 __INS&I - Savings Products Ct
61 IHome Insurance _C I}
63 {Car Insurance i ia '
64 _IPO Savings - Five Year Saver & instant Saver Cok
65___IHome Phone /Post Office Phone Cards Ct
66/68 I Motor Vehicle Licences Cc 700
70 __IRoyal Mail services - International Letters, Small Packets & PE C 10.00
72__IRoyal Mail services - International Priority Services id 10.00
74 __ {Redirection Of mail id 700
76. \Moneygram CP
I __77 _ jAsylum Seekers : = N/A
[Overall Score for Unit 1 9.47
POL00059629
POL00059629
[ Exhibit Number I UUUSE6
[identifying Mark _I Lug —
Office Name BIRKENSHAW ~
Office Code 163 306
Telephone 01274 682141
Office Address
Ast line - BIRKENSHAW
} 2nd fine! BRADFORD
‘3rd line .
Postcode,
Contact Date Carried olit by
4 Month Contact I29.08.2008 [DENNIS WATSON
3 Month Visit 17.10.08 Stan Ashcroft
6 Month Contact I14.03.2009 _ IDENNIS WATSON
Network Support PTC Report V1 1.4.08
I P {Personal Introductions:
Exhibit Number
POL00059629
POL00059629
YUUSS/
Post Transfer Contact Identifying Mark Lyla ‘honecait
Visit
Phonecall
y~i Month
3 Months
6 Months I
Aaivieg
Jintroduce yourself, your role, purpose of visit/contact, putting priority on the visit
being supportive and to encourage good ways of working. Ratherthan being ~
punitive we Would like to address any development needs.
v.
2 Ensure subpostmaster checks visitor identification cards
v
3Sign a visitors book and-ensure that the subpostmaster asks every visitor to sign on
admittance to the secure area
4/Set expectations of frequency of future visits/coritact. Flag up antissues around
absentee subpostmster for further contact.
Network Business Support Centre~The Helpline: -
Confirm subpostmaster knows telephone number of Network Business Support cétire
and ensure that itis the first point of contact for:
(NBSC) ~ 0845 6011022 —
Reporting of incidents, robberies and burglaries
Help with Horizon/Transactions/Business policies/suspense account
Authorisation of emergency payments for card account due to Horizon system
failure
9I Authorisation to issue a vault card for a card account
10} Query an order of stock/stores or non receipt of a distribution
11] Other enquiries such as contacting the BDM if appropriate
5
§IReporting Horizon technical faults
7I
a
SAIS, SIS
BN BN BN ae nN
ASS) SSIS
Human Resources Service Centre:
é
12) Confirm that the Hunan Resources Centre eCHRSQ) should be the first point of
contact for:
13/Remuneration queries
141 Application for sickness and holiday substitution
15]Resignation and vacancy information
iis) <
NISSEN
AESEAE SN
Training:
18/Go through the training report and ensure learning action pian completed, discuss
knowledge gaps.
Only if required, request a further intervention visit for the subpostmaster by &-
mailing NSA Centrally Supported.
Confirm that the subpostmaster is aware of their responsibility to train all staff
Inform the subpostmaster that training for most new products will be done
remotely by either work book or operational focus rhagazine
Ensure that the subpostmaster is aware of the need to attend out of hours training
courses
I
6.8
y
&.
21)Check Regulatory Compliance is completed verbally for phone contact or on face-
‘to-face visit that receipts are attached to R.C. workbooks
q
<
Staff:
Ry
2I Ensure that the subpostmaster has registered all assistants with the Human
Resources Service Centre
y
3I Ask if staffing levels have been sufficient to meet customer demand since taking
over, Are there sufficient staff for peak periods/new opening hours.
POL00059629
POL00059629
UUUDSS
Losses:
y
4 identify the balance results with the subpostmaster
5] Ensure that the subpostmaster is aware that all losses must be made good
immediately .
26IExplain that Transaction Corrections will be issued by Chesterfield for mistakes
that are made. These will require money to be made good by the subpostmaster ot
will be to the subpostmaster’s benefit. Any disputes should be discussed with
Chesterfield. ~ .
w
Conditions of Appointment: (BDM to complete if Account Managed)
N
7IConfirm with the subpostmaster that any opening hours changes have been \
implemented immediately and communicated, (At 3-month visit check door'sign "It
relates to new hours - get Subpostmaster to order new signage if necessary). If not
intending opening new hours discuss reasons for this and liaise with CA as to next
steps. -
y
S.
Confirm that the subpostmaster is aware of the other Conditions of Appointment
and actions are in place to meet timescales. If not completed discuss reasons for
non completion, agree a new timescale and give action for Spmr to achieve new
timescale. If there are objections to this explain the reasons for setting COAs and
see if you can resolve if not please liaise with CA.
Security:
i
SIGo through the security checklist with the subpostmaster, and identify. any gaps
'0I Go through the compliance checklist with the subpostmaster, and identify any
gaps _
Confirm with the subpostmaster that alarms should be tested every week and
recorded in branch
32I Observe lapses in security and get subpostmasters to tackle areas of
underperformance
@
s
Financial: (BDM te complete if Account Managed) _
33/Ask if the initial costs for setup are in line with forecasted amounts
34/Ask if income is meeting the forcasted amounts outlined on the business pian. If ,
they are not does the Spmr require some sales coaching, techniques tohelp?
35IHas the Spmr conducted the marketing as outlined on their business plan? What
effect has this had? Do they plan any more activity, what ideas do they have?
Feedback
36ILeave a customer feedback questionnaire and explain to the subpostmaster that
they are completing the form in relation to the initial training received not the Post
Transfer Vist.
Exhibit Number
Identifying Mark
POL00059629
POL00059629
UUUSSY
List any concerns for review by Contracts Advisor (when emailing the report back to either A
NSA Centrally Supported or NSA Account Managed copy the Contracts advisor in if there are v v v
any concerns listed here)
Section
Details of the concern or non-compliance to be followed up= quote letter and line nurnber from the appropriate
tab on the worksheet i.e. Process ( P ySecurity { S) or Compliance ( c
Exhibit Number
I Identifying Mark
won,
POL00059629
POL00059629
Subpostmaster Security Assessment Compliant? I Compliant? I Compliant?
S fAccess 1Month 3 Months 6 Months
1 What's the correct procedure used for admittance of visitors? How do you record this?
YES YES Yes
2 When arriving at the office what is your entry procedure? YES YES YES
3 The Counter Access door should be kept closed and locked at all times, Where do you
keep the key? . YES YES YES
4 Before opening the Counter access door, what do you do? YES YES YES
Parcel Hatch
5 Is it only opened as far as necessary and closed immediately after use? YES YES YES
6 When accepting a parcel from a customer, if. you were suspicious of a customer's N
intentions, how would you take the parcel from the customer? Ba YES YES YES
7 Is the hatch in good working order? YES. YES ~ {YES
8 Do you regularly check it, to ensure that the springs operate correctly, the lock is in .
good working order and there arenoloosenutsandbolts? © YES YES YES
8 Do .ugu.know where to order replacement locks/springs? (Pioneer Welding I °
[GRO emergency out of hours! lAdvised lYES YES
Cash at the Counter . : -
10 is your working cash kept in'a drawer, out of sight of customers, not on the counter
top? . YES YES YES
11 How much cash do you keep onthe counter?” YES: YES YES
TTT
Rems .
12 What do you do after delivery of your REM? . YES YES YES
33 When you have cash or stock to return where do you keep the REM pouch? YES YES YES
Safe
14 Where do you keep the safe keys during the day? YES YES YES
15 (If available) How do you use the 40-min time delay compartment in the main safe? NIA NIA NIA
Security.
16 What's the Hostage Emergency phone number? When would you use that number?
. ‘ Advised {YES YES
17 Do you have a copy of the “Operational Manual’ Security booklet COMB 58/1 at your
branch? (If not, please order a copy from stores and ensure you read this booklet
periodically, to remind yourself and your staff of correct procedures.) YES YES YES
Exhibit Number
Identifying Mark
POL00059629
POL00059629
3297028 vt t eG
- : 000591
Subpostmaster Compliance Assessment Compliant?
C fHorizon 3 Months
1 Who knows your Horizon password? YES
2 How would you know if someone had tried to logon using your user name? YES
3 What do you do with the Horizon screen when the counter is left unattended?
YES .
-4 Where do you keep your PMMC card? Where do you keep you PIN? - YES
Mails
5 Where is mail kept while waiting to be collected? YES
6 Are Horizon ADC receipts on hand to confirm that training has been completed
by the PMR / OIC/ BM and all team members? Advised
7 Where are your Priority Service items kept prior to being collected? YES
FSA- General
8 What can't you do when selling FS products? if necessary explain what selling
products on a non-advised basis means. YES
9 How would you deal with customer queries.or complaints in relation to
financial services and insurance products? YES
FSA - Promotional Material ~
10 Are you aware that you cannot produce any promotional material for financial
services; such as, posters for display in your branch or leaflets for handing out
to customers? Check compliance. YES
11 Undertake a check of material on hand, compared to the latest display Mee
instructions to ensure there is no out of date material on hand. YES
FSA- Travel Insurance
12 Before completing a travel insurance transaction, what needs to be handed toa
customer? Are your staff aware of this? YES
13 What needs to be read out to the customer before completing a Travel
Insurance transaction? YES
Anti-Money Laundering
14 How would you recognise a suspicious transaction? Give two examples, Are
your staff aware of how to spot suspicious transactions? YES
15 What are the ID requirements? Are your staff familiar with these? YES
16 What's the process for recording customer !D? Are your staff aware of the
process? YES
17 How do you report a suspicious transaction? Are your staff aware of how to
report suspicious transactions? YES
18 How do you deal with customer queries or complaints? Do your staff know how
to deal with customer complaints? YES
General
19 How do you dispose of sensitive waste? YES
20 What are your responsibilities regarding the Data Protection Act 19987 YES
21 What are your responsibilities under the Restrictions Policy? {YES
Exhibit Number I
Identifying Mark
1 Eun
POL00059629
POL00059629
Procedures, Accounting and Observations 9897028.x1s 0 0 G 5 y 2
22 Look at the Horizon screen and check the Trading Periad is on the systern is the .
correct one YES
23 Check Branch Trading Statement dates so far and ensure they are correct and
that the Spmr is aware that these dates cannot be deferred YES
24 Where do you keep your cash declarations daily and reports? YES .
25 Are all entries found in the suspense account valid & supported by the correct
documentation? YES
26 Can the Spmr demonstrate a satisfactory procedure for filing and ;
housekeeping of accounting paperwork? YES
27 Have all obsolete stock and philatelic items been returned ? YES
28 Are printouts retained .for incoming and outgoing remittances? YES
29 Have all transaction corrections been brought to account? YES
30 Check that the Spmr is conversant with the process for dealing with *
transaction corrections - (If non received so far check understandirig of the by
process)? . . YES
31 Are the Spmr and staff complying with the Business. Standards regarding
customer service and appearance of office? ‘YES
32 Is the POPOS material in the office up to date; coded and correctly displayed? YES
33 When observed did the Spmr and staff carry out all the counter transactions
correctly?
Sales
34 Are the Spmr and staff having “quality conversations” with customers in line
with the PO conversational selling model?
35 When observed did the Spmr or staff introduce any products other than the ome
. one specifically requested by the customer?
36 When observed did the Spmr support the conversation with POPOS material
where appropriate?
37 When observed did the Spmr up - sell any products eg books of stamps from
singles, RMSD from recorded?
38 Where is your copy of the HomePhone code of conduct? YES
IIf applicable I.
Flexible planning
39 Is the branch monitoring their cash flow? YES
40 isthe branch aware of the telephone number for the Flexible Planning Team?
YES
41 Can the Spmr demonstrate an understanding of where to find delivery
information, cut off times and how to adjust and cancel rems? YES.
Non flexible planning
42 Can the Spmr produce their Flexible Planning Team letter?
43 Is the ONCH figure for the previous night ontarget?’
44 Is the branch aware of the telephone number for the Flexible Planning Team?
45 Can the Spmr demonstrate an understanding of where to find delivery
information, cut off times and how to adjust and cancel rems?
Exhibit Number
Identifying Mark Lule
~3897028.xis
Open plan and combis
POL00059629
POL00059629
000593
46 Are levels of cash, stock and mwis being kept to a minimum and within open
plan guidelines NIA
47 Does the Spmr have a copy of the open plan ways of working and understands
how to operate open plan format INIA
Lottery
48 Can the Sprnr demonstrate an acceptable procedure for managing lottery
ticket issuing, cancelling and prizepayment? YES
49 Can the Spmr demonstrate an acceptable procedure for managing scratchcard
sales and prize payrnent? YES
50 Is lottery accounting through Horizon being done on a daily basis? YES
51 Are all staff conversant with Gaming Law governing the sales to under 16s? YES
ATM bo
52 Can Spr demonstrate an acceptable procedure for ATM security and
accounting through Horizon? YES
53 is the cash included in the cash declaration (broken down by denomination
where applicable)? Se YES
Cash Declaration oe
54 Does Cash on hand agree with figure on Horizon (ONCH)? YES
55 Does Cash on hand agree with figure on Horizon (FONCH)?
Exhibit Number
Identifying Mark
i
nN
5
2
>
2
POL00059629
POL00059629
Exhibit Number:
Branch: Birkenshaw Summary of Call Logs to the National Business Support Centre
Branch Code: 163 306 8 July 2010 to 28 February 2011
Identifying Mark: SB/24
Birkenshaw - 163306
01/07/2012 - 28/02/2011
[Date Time Taken I incident iD [Office Name I FAD Call Gient [Activity Sub Activity I Brief Detailed Description I Resolution incident Log Date Taken
Code I Type Description
08/07/2010 15.01] H22791856 I Birkenshaw I 163306 Horizon Questions I Questions And I BRANCH HING SUPPORT Spoke to Marie I 1278601318 doylejo02_08/07/10 I 08/07/2010
JOn Line And Answers [Answers MIGRATION JOFFICER WANTED TO I(ESG) she advised [16:01:58 doylejo02 Priority: Low
KNOW IF IT that it makes no [Assigned to group: Tier 1_.
MATTERED THAT —_Iuifference what BP}
THIS BRANCH WAS IN] the branch is in!
BP 4, WOULD THE
BRANCH STILL
BEABLE TO MIGRATE?I
10/07/2010 08:33 H22792410 [Birkenshaw I 163306 Office Non Critical I Other REOPEN CLOSED DUE TO PARTIES ADVISED I 1279014936_morleym_10/07/10 I 10/07/2010
Process IUnplannedIClosure PROBLEMS WITH j09:33:47 maddisd02_ Priority:
Closure MIGRATION NOM Emergency Status set to:
[TONG STREET Assigned. Assigned to group: Tier
1 Admin 10/07/10 09:46:25
rothercO1 Tong Street 01274
681419 MrFiaz ABOVE ADVICED
OF CLOSURE ONLY Priority: Low
Status set to: Allocated Allocated
to: T1A13/07/10 10:55:22
Imarieym Tong Street 01274
J681419-MrFiaz above advre;
reopen Allocated to: morleym_
12/07/2010 07:57] H16795487 I Birkenshaw 163306] Office Closure Closure Update] CLOSURE I OFFICE ISSTILL detailslogged I 1278922844 morleym_12/07/10 I 12/07/2010
Process IUnpiannedIUpdate UPDATE CLOSED DUE TO [08:57:10 paul.taylor01 Priority
[Closure PROBLEMS WITH Emergency Status set to:
MIGRATION Assigned Assigned to group: Tier
1 Admin12/07/10 09:20:39
rothercO1 Status set to: Allocated
[Allocated to: rotherc01_.
POL00059629
POL00059629
io]
> Branch: Birkenshaw Summary of Call Logs to the National Business Support Centre Exhibit Number:
5 Branch Code: 163 306 8 July 2010 to 28 February 2011
bad Identifying Mark: SB/24
=J16/08/2070 09.39] 116847292 I Birkenshaw I 163306] Horizon Correcting I Correcting HNGA+L — I QUERY RE KB 16/08/2010
7 lon Line Horizon Errors] Errors [TRANSACTIONS 1281951021_clive.robson02_16/08/I
AFTER CUT OFF BY 10 10:30:21 clive.robson02
ACCIDENT Priority: Low Assigned to group:
Tier 1_
(01/09/2010 12:53] 116873336 I Birkenshaw I 163304 Horizon I DVLA/MVL] Tax Discs [Incorrect Tax I HNGX- DVLA I 6 MONTHS DISC WAS] KB - REFERRED. 01/09/2010
On tine JHNG Disc Issued = IMVL ISSUEDINERROR- ICUSTTODVLA —I1283345628_shaun.gray01_01/09/
PAYMENT WAS 10 13:53:48 shaun.grayO1
TAKEN FOR A 12 Priority: Low Assigned to group:
MONTHS DISC - CUST Tier 1,
REQUIRED A 12
MONTHS DISC
21/09/2010 15.20) H16902864 I Birkenshaw I 163306] Horizon I Post Postal Orders I Counter POSTAL HASTIMED OUT I PASSED ON H REF 21/09/2010
OnLine Office Ltd Procedure ORDER NUMBER 1285082495_rebecca padgett01_2
HNG 1/09/10 16:20:01
rebeccapadgettO1 Priority: Low
Status set to: Assigned Assigned
to group: Tier 21/09/10 16:20:17
rebecca padgettO1 Status set to
Allocated Allocated to:
rebecca padgettO1_
(06/10/2010 0823] H16923076 I Birkenshaw ] 163306 Horizon Reversing I Existing BVA SPMRNEEDSTO I KB 7286353418 stavesa_06/10/10 I 06/10/2010
lon tine Transactions [Reversal REVERSE A DVLA 09:23:38 stavesa Priority: Low
TRANSACTION PAID. [Assigned to group: Tier 1_.
TO DC
22/10/2010 10:20) H16946789 [Birkenshaw I 163306} Logistics Discrepancies] Value Stock STORES REM DISCREP LOGGED GALAXY 22/10/2010
REF 112129 1287742838_debbie broughton_22
10/10 11:20:38 debbie. broughtonI
Priority Low Assigned to group:
Tier 1
27/10/2010 08:47] H16951682 [Birkenshaw I 163306) Horizon Post Office J Counter CWPOWER I THE PMASA CKD APOP AND TT. 20/2010
On Line JAutomate IPayout Procedure PAYOUT MESSAGE TOGET — HAS BEEN 1288169846_sharonjamasb01_27/I
id CONFIRMATION ON JAUTHORISED 10/1009:47.12 wardrO3_ Priority
Payments [TRANSACTION IGAVEPMREF [High Status set to: Assigned
HNG NUMBER [Assigned to group: Tier 27/10/10
109:51:20 _lavermn Status set to:
Allocated Allocated to:
IsharonjamasbO1_
POL00059629
POL00059629
2
2 Branch: Birkenshaw Summary of Call Logs to the National Business Support Centre Exhibit Number:
“ Branch Code: 163 306 8 July 2010 to 28 February 2011
3 Identifying Mark: SB/24
= 30/11/2010 08:37] 116992029 I Birkenshaw I 163306 Office Non Critical I Inclement. Office Closure] UNABLE TO GETIN I closed call asper [1291121617_suehunt_30/11/10 I 30/14/2010
Process [Unplanned] Closure Weather WEATHER) [TO OFFICE, ALTSAS log WEATHER [08:31:18 james.unsworth0O1
Closure reopening JON SYSTEM Priority: Emergency Status set to:
Assigned Assigned to group. Tier
1 Adrnin30/1 1/10 12:52:37
suehunt Status set to. Ailocated
Allocated to: sue hunt30/11/10
12:52:52. suehunt logged for inf
only due to adverse weather, rio
Further action taken_
01/12/2010 11.18] 122828359 I Birkenshaw I 163306 Office Closing Early I inclement Office Closure] WEATHER LOGGED FOR 7291362657_morleym_OW/12/10 I 01/12/2010
Process JUnplanned Weather CONDITIONS INFO ONLY 11:18:38 juneflynn CLOSED TO
Closure TO HEAVY SNOW, NOM IS TONG ST
Priority: Low Status set to:
Assigned Assigned to group: Tier
1 Admin_
a
oN
Lt
oO
Fart
98/02/2017 09:51
Branch: Birkenshaw
17063790
Branch Code: 163 306
Birkenshaw
163306]
Office
Process
Summary of Call Logs to the National Business Support Centre
Unplanned
Closure
8 July 2010 to 28 February 2011
Non Critical
Closure
IAudit/Suspensi
on.
CLOSURE
PENDING
14/02 REOPEN]
north
CLOSED DUETO
AUDIT - NOMS ARE
TONG STREET &
DRIGHLINGTON
REOPEN SEE LOG
POL00059629
POL00059629
Exhibit Number:
Identifying Mark: SB/24
1297681935_browna2,_08/02/11
[09:51:32 rebecca padgettO1
Priority: High Status set to
lAssigned Assigned to group: Tier
1 Admindg/02/1 1 09:52:00
morleym Status set to: Allocated
Allocated to: morleym08/02/11
109:54:37 morleym Drighlington
lo113 2852253 -kathy Tong Street
l01274 681419-fiaz above ade}
closure Priority: Low Allocated
to: T1A08/02/11 12:16:37
rothercO1 Called po @ 12.15 Spoke
ito Pm the office is still
[closed09/02/11 10:14:27 _fipscov01
Allocated to: lipscov0109/02/11
11:22:16 fipscov01_ Rang office atI
11.22 engaged,09/02/11 11:52:52
lipscovO1_ Rang office at 11.52
lengaged.09/02/11 12:08:46
lipscovOl Rang office at 12.08 and
stitl losed.09/02/11 12:12:36
lipscov0l Emailed North closure
sheet 09/02/11 12:14:46 lipscovot
[Allocated to: T1A09/02/11 15:21:30
lipscov01 Allocated to
lipscov0109/02/11 15:22:54
lipscovOl Rang office at 15.22 and
stil closed - coming back tomorrow
Jand thinks they will be open.
Friday.09/02/11 15:44:09 _fipscovo
08/02/2011
11/02/2011 12:35] H22845417
Birkenshaw
163306
Office
Process
lUnpianned
Closure
Non Critical
Closure
/Audit/Suspensi
jon
Office ClosureI
CLOSED FOR AUIDIT
DUPLICATE CALL.
SEE LINKED ID
1H117063790
7297428407_morleym_11/02/11
12:35:33 naomigrieves Priority
Low Status set to: Assigned
Assigned to group: Tier 1
lAdmin4 1/02/11 12:38:16
morteym Status set to: Allocated
[Aliocated to: morleym.
11/02/2011
Vy yD
Branch: Birkenshaw
Branch Code: 163 306
11/02/2011 15:44§ H17069592
Birkenshaw 16330
ISwitchbo
jard
Summary of Call Logs to the National Business Support Centre
8 July 2010 to 28 February 2011
Office Details} Administration} OFFICE
DETAILS.
WHAT ARE THE
INOMS FOR THIS
OFFICE
KI
6
POL00059629
POL00059629
Exhibit Number:
Identifying Mark: SB/24
1102/2011
1297439068_fishwicks02_11/02/11
15:44:28 fishwicks02 Priority
Low — Assigned to group: Tier 1.
POL00059629
POL00059629
000599
Balance Procedure
ENSURE CASH & STOCK IS SECURED IN SAFE UNLESS BEING USED OR COUNTED, TAKING OUT SMALL AMOUNTS AT A TIME,
MAKING SURE SAFE !S LOCKED AS SECURITY PROCEDURES.
You can prepare for balancing throughout the day in order to save time fater. This should only be done at quiet times and should not
impact on customer service. This includes checking any Bulk Stack you may hold in your safe, with a recent copy of a Balance
Snapshot, and/or listing any Bulk Cash and Stamps on a sheet of paper or a locally designed form:
‘Check Outstanding Transaction Corrections
Back Office F14
Housekeeping F6
Process Transaction Corrections (42)
Outstanding Transaction Corrections must be resolved before the
Trading Period balance.
Exhibit Number
Identifying Mark SBS
2. Complete Counter Daily Reports
Back Office Fi4, Select Reports Fa.
3. Complete Counter Weekly Reports
Back Office F14, Select Reports Fa.
DWP Cash Misc. Transactions (26)
Cheques (22) Print (22)
Print (22) Cut Off (26)
Cut Off (26)
Retain 4 copy of the report for
own records.
4, Print a Balance Snapshot
Back Office F14
Stock Balancing F3
Snapshot (41)
Print (22)
Using this Balance Snapshot you produced, carefully check figures.
Check ail receipt and payment transaction totals with the supporting vouchers / documentation. It is wise to check ALL transactions,
the more you check, the less chance that you will incur Transaction Correction notices,
Check the Snapshot carefully against the actual stock in your office, ensuring that the system held stock figures match your actual
stock holdings. If there are any major differences, it is advisable to re-check that item of stock.
5. Amend Stock To Reduce Front Office (F14) - then sell the difference between your figures and the systems
Discrepancies Stock Holdings —_ figures, (eg: The system thinks you have 225 1* class stamps, you actually have
221 4* class stamps You will then put in Quantity 4 and touch the 1* Class (24)
stamp icon. This will alter your system figure to 221)
To increase Back Office (F14) ~ Reversals New (21) - then selt the difference between your
Stock Holdings figures and the system figures, {eg: The system thinks you have 400 2nd class
stamps, you actually have 432 2nd class stamps. You will then put in Quantity 32
and touch the 2nd Class (31) stamp icon. This will alter your system figure to 432.)
The go back to the Riposte Screen,
Please note: All the above information is subject to change. Refer to Operational Focus af contact NBSC for current status
2.5 PO Local Branch Trading Handout v3.1 Dec 2011 ays
: 1 .
POL00059629
POL00059629
Exhibit Number
identifying Mark
Promotiona/Payment Vouchers
National Lottery Cheque Prize payments.
6. Complete all other outstanding manual summaries and Reconclliatior-
7. All the following Reports are completed from: Back Office F14 - STOCK BALANCING F3
Declare Stamps.
Make a new declaration, and enter on the system the number of each different
Stamps (22)
type of stamp you have. Press ENTER, give a Declaration Number and Print.(62)
You must keep this report with your office under copies
Declare Cash
Double check the cash denominations on the system to your daily cash
Cash (24)
declaration. if correct press ENTER, give a Declaration Number and Print.(62)
You must keep this report with your office under copies
Produce Balance Report
Check and accept messages until you arrive at the ‘Produce Report’ screen,
Report (42)
Print (22) the Balance report.
Once the Balance report has been produced, check that all totals are correct,
On the last Wednesday in the Trading Period the lottery figures must be included, prior to final rollover into next TP
Roll Stock Units
Balanice Period (86)
Trading Period (84)
At the End of Trading Period the discrepancy settlement screen appears on the
fast stock to Roll Over into next TP. Horizon will ask how you are going to settle
the discrepancy, i.e. Cash, Cheque or provide you with an option to settle the
discrepancy centrally if over £150. If this option is selected, then you will receive a
statement from our accounting team in Chesterfield which provides you with the
additional option of paying by credit or debit card. if the discrepancy is due to a
known specific error made at the branch, then contact NBSC with the details to
enable further accounting investigations to be made and appropriate accounting
corrections to be issued. You
do not need to ‘make good’ after each weekly balance, but you MUST make good
at the end of your Trading Period.
End of Trading Period
Back Office (F414) select Reports (F1), Office Weekly (F3)
Postage 3 Print (32)
Labels (46) 9 Cut Off (36)
Yes (ENTER)
Continue (ENTER)
Associate all rejected labels.
Ensure report is signed. Retain in office.
Print (32)
Cut Off (36)
Yes (ENTER)
Continue (ENTER)
Retain in office
Green/Violet Print (32)
Giros Cut Off (36)
(44) Yes (ENTER)
Continue (ENTER)
Ensure report is signed. Retain in office.
Please note: All the above information is subject to change. Refer to Operational Focus of contact NBSC for current status
2.5 PO Local Branch Trading Handout v3.4 Dec 2014 14/5
2
POL00059629
POL00059629
Exhibit Number RE
YOU CAN NOW COMPLETE THE Branch ‘Trading Statement _( Identifying Mark _ :
4. Back Office (F414) - Office Balancing (F4)
2. Produce Trial Trading statement Report
You can either (24) - Preview’ or (22) - Print’ or ‘this
Trading statement (32)
report but you should check ali relevant information before
selecting...
3. ROLL OVER
The system will print the Branch trading Statement.
Roll Over (26)
Rernember to sign and date stamp and retain in a suitable
folder for SIX years,
4. Check Office rollover inta next TP
Branch TP (22)
5. Sales Report
Back Office (F14)
Reports (F4)
Sales Report (44)
Enter To and From Dates for Trading Period (36)
Print (32)
Optional - but can be used for checking your rernuneration
What Goes Where
Department for Works and Pensions ~ Cheques (Green Giros)
And the Counter Weekly Printout ‘Client Copy’
Please note: Ali the above information is subject to change. Refer to Operational Focus of contact NBSC for current status
2.5 PO Local Branch Trading Handout v3.1 Dec 2014 ays
3