POL00088911 - Presentation: Organisational charts of different departments

Evidence on official site

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Organisational Charts
February 2011

Post Office® June 2008
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Office of the Managing
Director

Post Office® June 2008
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Office of Managing Director

Managing Director Executive Assistant
Paula Vennells Theresa lles
i I it i I i
Commercial Director Finance Director HR Director Legal & Compliance Network & Sales Chief Technology &
Martin Moran Michael Moores Debbie Moore Director Director Services Officer
2 Susan Critchton Kevin Gilliland Mike Young
a I
arehi
Head of Shareholder Head of Strategy

Management Adrian Baker
Mike Granville 2

Shareholder Manager Business Analyst
Manita Copper Nick Stipinovich

Post Office® June 2008

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Commercial

Post Office® June 2008
Commercial

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Commercial Director
Martin Moran

Team Support -
Financial Services
Luciane O'Neill

Team Support -
Marketing Services
Carol Fairbairn

Team Support -
Direct Sales
Yvonne Burgher

General Manager
Direct Sales
Penny Slatter

Head of Government
Innovation ProgrammeI
Kevin Seller

Head of Financial
Services
John Willcock

Head of Innovation
Vacancy

Head of Mails &
Retail Services
Paul Brown

Head of Marketing
Services
Stuart Fox-Mills

Head of Telephony
Vacancy

Post Office®

June 2008

Direct Sales

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General Manager
Direct Sales
Penny Slatter

[ I I 1
Planning & Strategy Customer Data Digital Channels Head of Contact Head of Digital Sales
Manager Manager Development Mar Centres & Marketing
Richard Abbott Cliff Hudson Bryn Mitchell Amanda Stevens Alex Tait
—__—_I J
aa Senior Digital Sales Optimisation Seach Mensoar
sy marnenne Channels Manager} 1 Specialist Raymond
A steel Massimo Gibilaro Michael King Dunthorpe
indy Gray ————t
—— —
Campa Email Cam Digital Channels Training Manager __ campaign
Spec a Executive r Contractor
Mark Kearns Vishnu Hirani Hannah Whiteley
Pata CameaK Digital Channels Customer 1
Manager Specialist
Chaves. Brcies tH Specialist HeExperience Manager Richard ‘Hardcastle
-—- Vacancy Craig Elmer-White
Customer Database T Nigital Busines
Digital Channels MI Analyst ee
— Specialist Vishal Raval ffiate & Partner Kristian Barker

Post Office® June 2008

Ronan O'Sullivan

Digital Channels

Content Manager
Neeta Nicholas

Sales Optimisation

.

Senior Campaign

Specialist
Kay Lapthorn

James Larter

I Optimisation
Digital Channels paibapmabanzrenny Specialist
Content Executive Lidia Ricotta

Manager
Melissa Banford

I
Digital Campaign
Manager
x2
Justin Daic

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Government Innovation Programme

Head of Government
Innovation Programme
Kevin Seller
l i i
Client Director Client Director Product Manager Propositions Manager
Mark Davies Vacancy Sam Conway John Dineen
i i
Propositions Manager Propositions Manager
Rob McCloy Simon Cross

Post Office® June 2008

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Financial Services

Head of Financial
Services
John Willcock

enior Product enior Product Senior Product
Manager — Banking & Manager — Personal Manager - Travel
Payment Services Financial Services Services
Michael Brown Jonathan Hill Sarah Munro
Ss I 2 I
Price & Tender Product Manager
= Manager Commercial Manager oes
Paul Morris BT POFS, NS&I Steve Brown
Vacancy
Product Manager Junior Product Product Manager
+4] Commercial Banking Manager Product Manager Travel, Money &
Rob Scott Tracey Curtis 1] NS&I Moneygram

Eddie Jarman

Dave Johnson

Product Manager Bill Janie Product

a Peyenwreyroare Manager Product Manager
agentes Michael Birchall Product Manager Insurance Services
+ Savings Lending Rachel Webb
Jayan Taank
Product manager Junior Product
4 Self Service Banking Manager Junior Product
Phil Bowdery Toni Cahill Manager Insurance

Product Manager
= Insurance
Dave Leyshon

Services
Christopher Thurgood

Product Manager
L! Partner Banking
Greg Lewis

I

Junior Product
Manager
Craig Skinner

Post Office® June 2008

Mails & Retail Services

Head of Mails & Retail
Services
Paul Brown

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Senior Product Manager
(Parcels)
Davyd Nash

Senior Proposition
Manager (Letters &
Parcels)

Ben Hayden

Post Office® June 2008

Senior Product Manager
(Letters)

Eamon Price

Senior Product Manager
(Retail)

Christopher Parr

Product Manager (Letters)
Kim Lindsay

Product Manager (Letters)
Sophie Ballinger

Product Manager (Retail)
Lucy Woodhouse

Marketing Services

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Head of Marketing
Services
Stewart Fox-Mills

[ I I 1
Customer Experience Senior Brand & anos: Se Senior Market beopdi eel,
Communications Communications
& Insight Manager Formats Manager Manager Planning Manager Manager
Liz Lamb Katherine Meerman Mike Gaker Chrysanthy Pispinis Denese Edgar-Appleton
— —— ——! —_———_I
Customer Experience Point of Sales Campaign Planning Manager Direct
Format Manager Nbetent
LK Manager IL Pacha Lise H Manager Manager id arketing
Kate Hopwood F Richard Corrie Ben Norman John McGreal

Customer Experience
H Manager
Sam Weston

Brand Manager
Nick Morgan

Point of Sales
HW Manager
Paula Brezzo

Marketing Planning
Manager
Daniel Farber

Insight Manager
Lindsey Clark

Brand Manager
Steve Crowhurst

Sales Campaign
LL Manager
Simon Phillips

Insight Manager
Suzanne Martin

Format Analyst
Colin Rolfe

Sales Campaign
L Manager
Vacancy

Insight Manager
Clive Cohen

Format Analyst
Steve Burton

Insight Manager
Neena Dave-Potter

Post Office® June 2008

T
Direct Marketing
Manager
x2
Nicola Kemp
Angela Peligno

Senior Manager PO
Marketing
Communications
Gabriella Neu

I

Campaign Manager
x2
Katie Blanks
Louise Otway

Senior Manager POFS
Marketing

Communications
Emma (

olthorpe

Campaign Manager
x2
John Colleer
Keith Goi

Telephony

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Head of Telephony
Vacancy
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Acquisition & Strategy Pricing & Commercial Product Manager - Product Mgr - Retention &
Product Manager Manager Acquisition Customer Experience
Jeremy Woodrow Vicky Hampshire Hugh Stacey Dawn West

Post Office® June 2008

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mlatclarec

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Finance

Director Finance ae psssiant
Mike Moores Ruth i lips

Brian Newcombe Sharon Bult Rod Ismay
Cash Management
Ruth Pearson
Financial Strategic
Planning
Louise Fairhurst

Post Office® June 2008

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Finance — Network & Sales

Head of Finance -
Network & Sales

Brian Newcombe

Business Partner - Business Partner - Business Partner - 4
Agency & Agents’ Pay Crowns Network Operations — oe
Jim Lockwood Neil Salter Laura McQuillan

Post Office® June 2008
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Finance — Marketing

Head of Finance -
Marketing

Sharon Bull

I c I r

Business Partner - Business Partner - Business Partner - ‘ ee Business Partner -
Financial Services Sales Government Services — pal ond Telephony
Lisa Smith Ron Greenfield Adam Page Bill Lavery

Post Office® June 2008

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Finance - Operations & Corporate Services

Head of Finance -
Operations & Corp.

Services
Stephen Hirst

Business Partner - . . Business Partner -
Corporate Services & ian a al cee ie Service Delivery, Legal & Investment Appraisal
Security i Compliance Vacancy
Ravi Dudala Hardeep Chana Hywel Jenkins Mick Gordon

Post Office® June 2008

Financial Controller

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Financial Controller
Sarah Hall

Senior Accountant -
Planning
James Driver

Senior Accountant -
Reporting
Kam Bassra

Senior Financial
Accountant

Post Office® June 2008

Head of Reporting &
Analysis
Arun Patel

Analysis Team Leader

Finance Modeller

Transactional Team

Elana Flasher Gill Donnelly Rg at
ST: I

Analysis Team
x11
Hugo Grenyer
Michael Vitey
Mick Graham
Paul Barnett
Shailesh Patel
Stuart Nesbit
Terry Pendred
Funke Akinfe
Liz Taylor
Steve Saunders
Vacancy

Project Accountant
x3
Adrian Beaver
Bruce Tann
Swarnjeet Bhamra

Transactional Team
Lucy Mottram

c——_,

Transactional Transactional
Team Team
Richard Marples

Steve Otter

Transactional Team
Dawn Pare

Transactional
Tea Team

Transactional

Westhead Joanne Cantrill

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Product & Branch Accounting

Head of Product &
Branch Accounting
Rod Ismay
f ]
Government & Mails ~ : ;
Manager Reporting analysis & Strategy & Change
Kay Whe Cashflow Manager ald = dap?
ay Wilson Dawn Brooks
— ——— 5
Analyst
Government Gove ‘Gas bieshianaaae Cashiers Team ‘ye.
s Manager 3 r] Chris Lake x4 Jane Smith
Katrina Holmes Leonie Gordon Denise Fletcher D.
Daniel Gavan ave Hardie
Elaine Gill L
Paul Welsby Mark Wood
Allison Walton Rachel Hemingway Paul Dann
Sue Wardle Fy ern
Vacancy

Ann Andrews

II Cash Flow Advisor
Andrew Ashallt

POLFS & Control
POF: Control Teintr
a Aanager ru x3
Michelle Stevens Mark Wardle
Mails & Stock Mail & Stock Team janet Mitchell
Ly Manager x7 Liz Jones
Neil Page Mig dng
Andrew Dart Savings Stamps &
Chantelle Hi H] Opening Manager Saving Stamps &
Debra Parker Phil Herrett Opening Team
ulie Aller a
anet R Ss Ke
Vacar Denise Power
Malcolm Calvert
Personal Banking Personal Pons Dg Tears II Finance Analyst
LL Manager re Lorraine Garvey
Sarah Haywood a
Timm Millwa
Anne Kane Internal Control &
U Projects

Julie Farenden
Marie Pyatt

June 2008

Post Office®

Product & Branch Accounting — Branch

Accounting

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Head of Product &
Branch Accounting
Rod Ismay

——

Branch Accounting

Manager
Alison Bolsover

i

I

f

Cash Control Manager
Carole King

Current Agent Debt
Manager
Louise Wilkins

Former Agent Debt
Manager
Jackie Whitham

Fraud & Conformance
Manager
Cathy MacDonald

Relationship Manager
Andy Winn

Cash Control Team

X6
Jill Southern
Clive Burton

Dave Lancashire
Mark Longdon
Phil Russell
Patricia Cox

Post Office® June 2008

Current Agent Debt
Team
x8

Annie Burt

Carol Hudson
Jayne Cutts
Paul Kellett
Ann Wilde
Dawn Wall

Glenis Devlin
Jackie Grace

Former Agent Debt
Team
X6

Martyn Mitchell
Ann Bailey
Jenny Smith

Kausalya Brown
Pat Davies
Zoe Topham

Fraud & Conformance
Team
x9
Dawn Shaw
Eleanor Kimberley
Jane Graham
Sandra Daykin
Andy Moore
Charles Needham
Caroline Bramley
Jane Gambles
Vacancy

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Product & Branch Accounting — Financial

Services & Bill Payment

Head of Product &
Branch Accounting 1
Rod Ismay
Financial Service & Bill
Payment Manager
Carole Cross
[ i
A&L, NS&I Manager APOP Team Manager ATM & Travel [ Bill Payments I Lottery Team
Paul Smith Debbie Bradle Manager Manager Manager
ra 7 Rob Atkinson Peter Jepson Neil Thoneycroft
ATM & Travel Team Bill Payments Team
in 7 _ — X6 x9 Lottery Team
r x7
Michala Millington Claire Walker Andy Pearson Angela Pearson y :

Lesley Tipper Debbie Gratton Mick Russell Jane Wilkes aren Cooper

Lynne Taylor Helen Clarke Stuart Evison Maureen Corry Clive Bowyer
Nicola Cooke Dave Watson Judi Irish Sally Gilthorpe Michael Johnson
Helen Baldwin Debbie Brough Linda Wright Sue Stone cae od ,

Avis Bell Tracy Middleton enise Mitche

Ken Hurst Suzanne Edwards adr ot, ia

Leonie Mather Vacancy
Vacancy

Post Office® June 2008

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Product & Branch Accounting — Method of

Payment

Head of Product &
Branch Accounting
Rod Ismay
Method of Payment
Accounting Manager
Matt Hibbard
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Billing Manager Bulk Cheques Debit Cards & Banking Unpaid Cheques
Phil Elliott Manager Manager Manager
Tracy Mather Sue Oxley Lynn McMeekin
Billing Team Bulk Cheques Team Debit Cards & Banking Unpaid Cheques Team
X2 x9 Team X4
Tony Kane Andrea Thompson X5 Janet Arnott

Tricia Borrell Graham Hawkins Chantal Jeusette Linda Cooper
Paul Whitworth Cheryl Woodward John Day
Carol Williams Mark Rowe Sue Walton
Dawn Bramley Janet Jones
Gillian Hoyland Lorraine Hallas
Judy Sambrook
Linda Knightley
Pat Woodhouse

Post Office® June 2008

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Human Resources

Post Office® June 2008
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Human Resources

Dee owe GRO

Head of Internal Head of HR, Central
Communications Functions & Operations
Alana Renner Fay Healey

Post Office® June 2008
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Employee Relations

Head of Employee
Relations
Matthew Starks

[ I it I I i
Prono yee eeu HR Consultant HR Consultant HR Consultant HR Consultant peware os
Specialist Natalie Wilkins Vacant acan John Baldwin Recognition Specialist
Colin Stretch — oe ae . Adam Firby
[ 1
National Safety.
National Industrial Envsoninent &
Relations Manager
Ann Milt Wellbeing Mgr
a ee Simon Eldridge

en ee

I i
CMA Rep. CWU Rep Safety, Environment &! I lHeaith & Safety CMAI I Regional Health &
x3 x12 Wellbeing Mgr Nth IH Rep Safety Rep
Jim Lynn Christopher Roach Angela Duncan George Sinclair Stephanie Mulholland
Nick Noble David Bowmake
Phil Jarvis Geoff Poole T 1
Graham Henson Safety, Environment & Health & Safety CMA Regional Health &
Huw Davies i) Wellbeing Mgr West I Rep Safety Rep
lan Ward Martin Hopcroft Mervin Field X2
James Reeves Christopher
Johnny Keever Osborne
Kieran Quinn Phillip Craig
Liam Murphy T 1
RetenMocon Safety, Environment & i Health & Safety CMA] I Regional Health &
Li) Wellbeing Mgr Sth Rep Safety Rep
Brian Glover Alan Hicks Susan Angell-Whyte

Post Office® June 2008

Organisational Development

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lead of Organisational
Development

Paul Da-Gama

Barnados Fundraising
Coordinator
Jill Kennedy

Culture & Engagement
Specialist
Vacancy

Performance &
Development Specialist
John Ferguson

Resourcing Specialist
Michael Sainsbury

Virtual HR Specialist

Debbie Young

Post Office® June 2008
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HR Services

Head of HR Services
Joe Connor

L
[ I I 1
Agent Recruitment &
Custorers Querations Service Manager Resourcing Manager Remuneration
P mneg Hector Campbell Givice Canta & Agart Service Lee Kelly Manager
steve Holdbrook Steve Northey
I I
—__} t & Agent Recruitment
x1
Advice Centre & x haron Bohanna
+ - Expenses Manager ane Phil Roberts:
Sarah: Rirnmer : eahaeee Welsh arc e — ski
Garry Hadf Debbie Barrow
Graham Parry Dianne Nola‘
Lee Malc laine Ki
hristine Fisher Learning. Information & ‘i sla Allcock
Learning & Information ! e Yvonne Cere
1 Systems Manager ae rai ——
Alison Reynolds a Face)
People Changes

Manager
Cheryl Oliver

k Reading
Karen Halliwe!

Processing

Pay Processing
Manager
Joanne Hesketh

Post Office®

June 2008

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Internal Communications

Head of Internal

Communications
Alana Renner

LT I

Production & Internal Comms Internal Comms
Aes Channel Manager sh
Events Manager Specialist Specialist
Hazel Hudgell Richard Walden sil dl vi Paul Swanton
Prodcution & Event] I Internal Comms Internal Comms ‘ Internal Comms Internal Comms
Advisor Consultant Consultant ae Consultant Consultant
Tracy Cox Kevin Cooper Rachael Manku Vacancy Victoria Mather

Post Office® June 2008

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Legal & Compliance

Post Office® June 2008
Legal & Compliance

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Legal & Compliance
Director
Susan Critchton

Personal Assistant

Jorja Preston

[

Head of Risk &
Compliance
Paul Meadows

Regulatory Risk
Business Partner
(Financial Services)
Dave Mason

Regulatory Risk
Business Partner
(Telephones & Maits)
Nancy Sauders

Regulatory Risk
Business Partner
(Various)
Georgina Blair

Regulatory Risk
Business Partner
(Financial Services)
Peter Emanuel

Regulatory Risk

Business Partner

(Data Protection)
Vacancy

Team Support
Karima Karger

Post Office®

June 200

Seperation Project
Alwen Lyons

Enterprise Risk &
Assurance Manager
(including Anti-Money
Laundering)
Nigel Viles

Enterprise Risk &
Assurance Advisor
Liz Doherty

Enterprise Risk &
Assurance Advisor
Shirley Hailstones

Enterprise Risk &
Assurance Advisor
Vacancy

Enterprise Risk &
Assurance Analyst
Rob Bolton

Enterprise Risk &
Assurance Analyst
Vacancy

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Network & Sales

Post Office® June 2008
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Network & Sales

Network & Sales
Director
Kevin Gilliland

General Manager Dae Head of Sales
Crown Sales Capability
Richard Barker : Michael Larkin

Post Office® June 2008

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Network Services & Transformation

General Manager
Network Services & Support

Transformation Barbara Bennett

Sue Huggins

National Field Network Hub
Angela Van-Den-Bogerd Julia Marwood

Network Forecasting & Network Forecasting &
Planning Advisor Planning Advisor
Michael Haworth Anne Allaker

Head of Network
— Transformation

‘ Programme
eee beal Neil Ennis

Agents Pay, Contracts & I I Conformance Standards
Policy & Branch Support
Craig Tuthill

Post Office® June 2008

Agents’ Pay, Contracts & Policy

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Admin Support
Brian Kirk

Agents’ Contracts &
Policy Manager

Restrictions Advisor
Paul Williams

Contracts & Policy
I Advisor

Agency Pay Team
Chris Howard

Agency Pay Team
Stefania Ulgiati

Agency Pay Team

Andy Terrett

Post Office® June 2008
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Conformance Standards & Branch Support

‘Conformance Standards
& Branch Support
Craig Tuthill

Branch Standard Data Branch Support Team Multiples Non Sales
Leader Performance Manager
Pat Bursi Neil Barnard
Conformance Team Branch Scorecard Data Srscry ae Advisor
Leader Analyst e Lb
— — Stephenie Bal
Stephanie Lawrie
Amanda Prior
Conformance Advisor Eulalie Edarh-Edorh
X14 Kim Bennett
Ericka Williams
Grace Blakeley
Zoe Dockerty
Alexander Todd
David Hodgson
Duncan Roberts
Fiona Clarkson
Jutie Miller
Maureen Gleeson
Claire Hudson
Vacancy
Vacancy
Vacancy
Vacancy

Post Office® June 2008

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National Field

National Field Admin Support
Angela Van-Den-Bogerd Tracey Cutts
Regional Network Agents’ Contracts Regional: Netwark Regional Network Regional Network
Deployment Manager
Manager 1 pay Manager 2 Manager NI Manager 4
Tony Jones eae Mark Lawrence Dave Rode Sheila McCann Sally Buchanan
Field Change Ad - = . biota
K6 jit Traini m Sir Patel
‘incincyl Sccmnubine Contract Advisor ee rn Rakesh Jethwa Field Change Advisor Field Change Advisor
Colin Pound x7 Frank Martin E-asrainshee Mandy Donalson x5
I Matt Walls Alan Lusher PR el bce Brian Turnbull
Neit Jenkins Colin Burston a Ji ears H} lan Carlton
UH Gary Adderley sais’ aiataaadl Fy ated Audit Training Team lan Liley
Nigel Alten Rife liora Sarah Corish Leader Kenny Lamont
Adnan Suppare Anita Bravata II Wendy Hamilton = oo Linda McLaughlin Robert Findlay
[I Adam Williams Caol Ballan Alan Ridoutt I
Elaine Ridge Peter Wilkinson ne Audit/Training FSA Admin Support
= : Stewart Swabey nil Chowdhry x9 I I x2
aces beoete eg Poeany Philippa Newey Chris Pereina Doug Heed Jan Ferguson
H _ Leader 9 John Fraser Karen Bragg
Chris Gilding Franchise Contract plas,
‘ Radt Trammng Team Peter Todd
ool, — Advisor LI Leader LS ern Sean McCaughe)
as Denise Reid Lavell a aughey Audit Training Team
Bob Collins son Terry Smithson L] Leader
Tony Kennedy Dave Oglesby
; : II Admin Support _ Wilson Ali Margaret Burke
‘Audit/Training FSA Batik Reancis caroline Ho are Linda Boyle : L -
al Cinteay Young Auait/Training FSA
adit Traming Team Andrew Talbot Bryan Ma
L. Leader yrioalicramel
Julia Mann “8
- Mark Condron
Audit Training Team Gaynor Davie chael Ope
Rita Kendellen ps Sar api tee fess

Post Office® June 2008

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National Field — Agents Contract

Deployment Nth and Region 3

National Field
Angela Van-Den-Bogerd

[
Regional Network Manager 3 Admin Support
Adrian Wales Sara Howard

Agents’ Contracts

Deployment Manager Nth
John Breeden
[ 1 [ I T 1
Contract Advisor Contract Appeals Admin Field Change Advisor Audit Training Team Audit Training Team Audit Training Team
x7 Manager x6 Leader Leader Leader
Kathleen Griffin John Jenkinson Andy Wright Chris Fayers David Patrick Peter Jackson
Andy Carpenter David Smith I I I
Brian Trotter Pitnt
David Southall EsON Wallace Audit/Training FSA Audit/Training FSA
Glenn Chester Temporary SubpostmasterI Liz Morgan x12 ma FSA x12
Keith Bridges Advisor Zoe Hibberd Bev Vandenberg ume casa Tahira Akbar
Paul Williams David Sears Jane Houldsworth aypale abe Marina Grindrod
Adrian Paling Reins Ceakrnoe Paul Hayhurst
Barry Crowther ee Fee Janet Holdin
Gln Merk, aul Humber va ras ot
Z Paul Jones ys 9
Contract Admin Team Graham Lynham Robert Lyon
Richard Cross
Leader Leighton Barratt i Hepes canon Renu Moudgil
Graham Padget Sean Buckley ty Jeffrey Roper
Jacqueline Crampton Bares aware Chris Senior
Lynda Lightfoot Jenerisnms Meht Singh
: Merpdlos Sally Turner e bd
Contract Admin Team Lynne Eastwood Kevin Oraill Kath Smith
Susan Smith 9 Belinda Trueman

xs
Sharon Dyer
Andy MacDonald
Sean Howard
Stephen Saville
Anne Ellis
Christine Harrison
Julie Slack
Trudy Finch

June 2008

Post Office®

Network Development

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Head of Network
Development
Nick Beal

Team Support

Andrew Moore

information Manager
Peter Johnson

—_—_—

T

NFSP Advisor
Anita Turner

Consultation
Hy Manager
Jane Lynskey

Consultation Case
Worker
x9
Jacky McKenzie
Kevin Crook
Paul Nathubhai
Ron Byus
Anita Dhanak
Hayley Wright
Jacqueline Masters
Rita Kenward
Susan Ellis

Flag Case Manager

Michele Graves LI

Flag Case Worker
X4
Eunice Kirby
Janet Worsley
Kay Batchelor
Valerie Stanley

Post Office® June 2008

Network Design
Manager
Kjetil Fuglestad

Network Planner &
Modeller
Eddie Smith

Network Planner &
Modeller
Ketal Patel

Operating Model
Advisor
Colin Cooper

1

Strategic Network
Partnership ManagerI
Keith Rosser

Franchise
Partnership Advisor
Sally Shepherd

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Network Transformation Programme

Head of Network
Transformation

Programme
Neil Ennis

External Stakeholder

Senior PMO Development
Manager Neil Corrick
Vacancy
i 1
Senior Business Change Operations Model Operations Model Operations Model Programme Support
(External) Designer Designer Designer Advisor
Vacancy Vacancy Steve Fox Laura Tarling Martin Harvey

POE Account Manager
Gillian Alstead

Post Office® June 2008

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Crown Sales

General Manager
Crown Sales

Team Support
Joy Suther

Head of Customer IWHS National Account
Servizes Produciiy Regional Manager 10 _I Regional Manager 11 I I Regional Manager 12 Manisa
1 T ’ : ‘ Team Support I! : l Tearn Support een
T T _—————¥ ————-T
Trown Area Manager
Pach Service e Crown Area Crown Area 4 1200 Sales Capability
7 aos ey anager 1 Manager 1000 4] Manager 1100 L L. Manager
Shat iT eaanren Crown Area Manager < ‘
}—~ 1201
Customer Experience =e Team Support
H Specialist Fe pha Crown Area f
; ee Manager 100: UT siganager*t4 02 Crown Area Manager
ndy Trickett i I

WHSmith Area
H Manager

Regional Channel
oN Crown Area Trown Area Manager
Crown Area

fj; Support Advisor
Ly 4 1203
s Manager 1002 LI Manager 1102

a WHSmith Area
Crown Area Manager

Regional Channel I_I : LH Manager
LH” Stppare Advbear Crown Area coe .
; H} Manager 1003 Crown Area
o [I Manager 1103 Crown Area Manager WHSmith Area

’ = 1205 . Manager
Regional Channel M rian McN
1} Support Advisor

Crown Area
am Manager 1004 Cc Ae Crown Area Manager
ir Drinkwat OWT Aree I—. 1206

WHSmith Area

L} Manager 1105 H Manager
Regional Channel Crown Area Manager
Li Support Advisor I_I 1207 WHSmith Area
Ju i} .
Crown Area — = L. Manager
-} Manager 1106 Crown Area Manager :

i — 1208
john Tayl

Post Office® June 200:

Sales, Planning & Development

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Head of Sales.

Planning & Team Support
Development Farida Iqbal
Roger Gale
Financial Services Sates Network:Sates: Regional Sales Regional Sales Sales Planning & coe ne rating’ Bc Conripanainte
Training Manager Development Manager Quality T&D Quality T&D Analysis Team Manager ae pa Manager
Jane Moore Paul White Manager Manager Nina Trueman web esd Vacancy
Mark Joyce
T Andy Locker Christine Boyes
Mails Development I] ———__—_ ——

Sales Training
L. Advisor
James Dyer

Manager
John Dalton

Sales Training
= Advisor
Steve Hill

Mails Development
Manager
Mark Irvin

Regional Sales
(Quality T&D Advisor}
Amina Miah

u

Regional Sales
Quality T&D Advisor
Caroline Savings

‘Sales Training
}. Advisor
Tony Foster

Mails Development
Manager
Scott Waters

Regional Sales
(Quality T&D Advisor}
Gerald Mould

u

Regional Sales
Quality T&D Advisor
Lesley Armstrong

Sales Training
a Advisor
Gillian Barron

Mails Development
Manager
Stuart Wright

Sales Training
+ Advisor
Phil James

Sales Training
I. Advisor
Richard Burton

Sales Training
lL. Advisor
Robin Heywood

Sales Training
— Advisor
Vacancy

Network Sales
Development Manager
Mike Elliott

Regional Sales
(Quality T&D Advisor}
Kevin Hughes

u

Regional Sales
Quality T&D Advisor
Mandy Neeson

Network Location &
Planning Expert
Neil Perry

Account Manager
Kevin Meredith

Compliance Training &
Competency Specialist
Claire Brownley

Sales Analyst
Ricky St-Croix

Business Sales
Manager
David Hennessy

Sales Analyst
Vacancy

Business Sales
Manager
Andrew Ollerenshaw

Training &
Competency Assistant
Debbie Wardle

© June 2008

Regional Sales
Quality T&D Advisor
Ola Osunsanya

I

Regional Sales
(Quality T&D Advisor
Damien Haydock

Regional Sales
Quality T&D Advisor’
Karen Derbe

[

Regional Sales
Quality T&D Advisor,
Kirsty Dees

Sales Target
Advisor
Rebecca Hart

Business Sales
Manager
Colin Birchall

Lead Generation
Manager
Wendy Dove

Lead Generation
Manager
Donna Humphries

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Agency Sales Programme

Team Support
Vacancy
i I i 1
Sales Planner Programme Support bmg ee Sales Planner
John Cere Stephanie Rush JageeSeut Richard Clem David Gold

Post Office® June 2008
Sales Capability

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Head of Sales
Capability
Michael Larkin

1
[ T 1
National Sales Manager Multiples Account Model Sales Sales Capability
non ASM Managed Manager Development Manager Manager
Andy Kingham Greg Hutchinson Colin Newton Damien Buckley
[ I T [ I I 1
Regional Sales BLK Regional Sales Regional Sales Regional Sales Regional Sales Regional Sales Regional Sales
Manager Manager Manager Manager Manager Manager Manager
Kart Oliver Drew McBride Troy Gardner Cath Oglesby Nicola Metcalfe Pamela Heap Suzanne Richardson
Area Sales ManagerI I[Area Sales Manager) I/,,.3 sales Manager
x9 X10 x9 Area Sales ManagerI IIArea Sales ManagerI IIArea Sales Manager
4500 4600 4400 x8 x8 x8 rea Sales Manager
Caroline Prichard Dan Broome Rhianydd Thomas 4200 4100 4300 x7
4501 a 4401 Dawn Penty Andrea Barresford lain Robertson 4000
Rachel Wild Sharon Power Debbie MickleboroughI 4201 4101 4301 Michael Stevenson
4502 4602 4402 Angie Coxon Janet Cullen Karen Walker 4001
Lisa Wright Marie Gittins Barbara Redmore 4202 4102 4302 Ann Hall
4503 4603 4403 Tony Sanghera Bobby Hope Vacancy 4002
Keith Wright Mick Farr Kathy Sully 4203 4103 4303 Jamie Haugh
4504 L 4604 7 4404 Tim Austin Vicky Hughes Craig Perrins 4003
Stephen Cartwright Kevin Kilduff Adrian Skinner 4204 4105 4304 Kirsty Harkins
4505 4605 4405 Jane Layton Margo Hoggard Sarah Eatock 4004
Nikki Forder Manish Mehta Andy Pitts 4205 4106 4306 Gary Groogan
4506 4606 4406 Tracy Williams David Hunt Tina Mellor 4005
Bronwen Thomas Kojo:Osei-Brown John Garrick 4206 4107 4307 Carol Heaps
4507 4607 4407 Joanne Smith Phil Cooper David Atkins 4006
Emma Chilman Mick Norman Carl French 4207 4108 4308 Eddie Devine
4508 Pre Steen 4408 Dave Rutt Martyn Wyer Carol Cavill
Uko Umotong Wind Mark Jacobs
Vacancy
Team Support Team Support Team Support
I Maria Nash Team Support Kim Williams Paula Carmichael
‘I Jane Howell

Post Office®

June 200

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@

Operations

Post Office® June 2008
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Director Operations

Chief Technology &
Services Officer
Mike Young

a of Service ka of IT& Head of a
a ka Chain
Andy McLean a Rann

Post Office® June 2008
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Service Delivery

Head of Service
Delivery
Andy McLean
i
——!
Service Delivery Service Delivery Service Delivery
Commercial Advisor Commercial Advisor Commercial Advisor
Mario Michaet Will Russell Carol Ayres
SD Commercial Head of Senior SD Manager <, enor Service T Ij ~ fice peas
Advisor (Gateway) Procurement Managed Service I Scorer 6 Contract ivan Gertered
Steve Beddoe Brian Deveney Andy Garner te Pain Branch Inventory
T
Service Delivery Client Relationship Senior Contract
Gateway Specialist Senior Procurement Specialist RET ETS II hMenager a LJ
Richard Poulton r] Manager Charles Brown X4 Sue Stewart Sue Thacker
Robert Copeland arid Shouse
& Supplier Jim Williams
Service Delivery Relationship Specialist Raj Kalsi
Gateway Specialist Sanicr Gronireaiant Peter Lamb Angela Bunyan ATM Equipm:
Lucy Blackshaw a Manager Jane Adcock Special
Geetha Bhasker Client Relationship
H Gateway Specialist “i
Andrew Jacques Senior Procurement} = mao avomexdinade Equipment
1 Manager st XS Bl 5 od 7
Service Delivery Sujai Jayaram Durand Giant Ad Casi Bosh Chris Edwards
H Gateway Specialist a Specialist Larena Walker Eau
Service Delivery x2 ares David Wild
Andrew Price Senior Procurement t. Support Douglas Jenner Cleta Rebelo
L. Manager Fay Crawley Subodh Patel Julia Johnson I 4
Service Delivery Varun contract Management
H Gateway Specialist Fraud & Debt (Client & Supplier Specialist
Nikki Kartekar HI Recovery Manager IH Advisor bratthew,Loughre
Jayne Savage Caroline Hilton (—fadities 1
Service Delivery SC —— Kontract Management Ll ‘Advisor
U Gateway Specialist LI idzianmper Gontractoe Manager __ Speci Bill Powrie
Paula Astles Mike Winstor iy ict
contractor ET Facilities
ontractor L Assistant
Martyn Lee

Post Office’

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Service Delivery IT & Contact Centres

BLK Head of

Service Delivery
Andy McLean l

Senior SD Mgr IT
& Contact Centres
Dave Hulbert
Service Delivery
Specialist IT Services SI
Scott
Live Service & Continuity Senior SD Manager IT D Manager Contact D Manager Master Master Data Service Master Data
Manager Centres Data 4 Specialist Verification Advisor
Gary Blackbur Mark McLean Kevin Lenihan Ray Walker Howard Porter
———_1 T T T
Live Services & IT Service Advisor Contact Centre Mastin RAAT CHACES jaster Data Advisor =
Continuity Advisor x5 -Aavider Manager Ly I x2 Network Banking
LY x2 Antonio Jamasb Steve Birch Andy Corbett Suzanne Robson AP Advisor
Andrew Harley ni David Wright Zoe White Roxanne Moriah
Rebecca Barker Phil Ashley Service Delivery Specialist 1
Richard Benton Contact Centre Master Data Systems Master Data Master Data System
Rina Brahmbhatt X2 Specialist & Advisor Si t
Live Services & : Kendra Dickinson SRR HCD ——— lI “o.
Continuity Assistant (IT Service Advisor=] Nicola Price Aetaann Tinted
I X2 Hy Web - Andrew Woodcock
Emma Langfield Vacancy Service Delivery Programmed ChangeI Programmed fw Cochwane
Julie Edgley Support Specialist + Change Advisor
Service Delivery Alison Dockerty Mark Knight x2
Si = lL. Support John Briffa
eye Lenvery aure Richard Walke'
psetian Laura Darby OBC Process ichard Walker
U. X2 Specialist
Terry Whitehead Debbie Arthur
Helen Love Pay Implementation)
Specialist
Jane Pine T
MI Reporting Suppo
MI Reporting Senior MI Development
Guy Linacre Practitioner
Dave Burford

Post Office® June 2008

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IT & Change

HEREOF ITS Team Support
Change Vacancy
Lesley Sewell

L Tr 1
Programme Programme Programme
Manager Manager Manager
Simon Baker Vacancy Chris Taylor

Data & Process
Architect

x2
Christopher
Furmanski
Don Buress

Enterprise
Architect
x3
Ajay Uppal
Graham Hill
lan Trundelt

Strategic Supplier
Architect
Christopher

Design Authority
Peter Stanley

Post Office® June 2008

IT & Change — Change Delivery

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Head of IT & Change
Lesley Sewell

1

Change Delivery
Manager
Steve Rogers

I

I

Principal Analyst
lan Barnes

Principal Analyst
Martin Box

Project Principal
Steve Grayston

Principal Analyst
Caroline Martin

Senior Business
Change
Gary Ellner

Principal Analyst
Karen Hillsden

Senior Business
Change
Paul Garnham

I

T

Senior Business
Analyst
x5
lan Wilson
Jalal Ashraf
James Doran
Mark Taylor
Simon Burman

Business Analyst
el Practitioner
Jo Shooter-Holt

Project Principal
Phil Norton

I

Principal Analyst

Post Office®

[] Sue Harding
Senior Business
Analyst
x5
L} Alan Orpe

Andy Greening
Chris Allen
Peter Prior-Mills
Kirstin Bloxham

June 2008

Senior Project
Barry Evans

Project Senior
Lorraine Hall

Senior Business
Analyst
x5
Andrew Perkins
Bryn Robinson-
Morgan
Michael Hamill
Neil Boulton
Paul Hawkins

Business Change
Senior
x2
Sarah Lambert
Alina Lingard

Business Analyst
Practitioner
x2
Scott Degg
Angela Saul

Senior Project
x2
Vacancy
Vacancy

Project Principal
Peter Jones

Project Senior
Lara Burkitt

Project Principal
Tom Basquille

Senior Project
Noel Beeton

T

Project Principal

Sukhi Kaur

Project Senior
Teresa Nash

Senior Business
Change
x5
Chris Bush
Neil Crowther

Debbie Longmate

Julie Dart
Jacqui Cave

Change Delivery — Project Principal

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Change Delivery
Manager
Steve Rogers

Project Principal
Mark Reardon

Project Principal
Lawrence Addison

Project Principal
Jeff Burke

Project Principal
Meyrick Owsley

Project Principal
Paul Summers

Project Principal
Eszter Meszaros

———

Project Principal
Steve Eaton

Senior Project
Christopher Bean

Senior Project
x2
Esther Harvey
Nina Telli

Web Analyst
Eva Blasco

Post Office® June 2008

———

Senior Project
Debbie Daisy

Project Senior
Simon Rusbridge

Senior Project
Dave Ireland

Project Senior
X2
Michael Newcombe-
Coetsea
Spencer Morse

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Network Transformation moved to IT &

Change

Change Delivery
Manager
Steve Rogers
Programme Manager
Vacancy

PMO Deployment Senior Business

Peed ae” Change (Internal)

Vacancy incy Vacaiey

Post Office® June 2008
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IT & Change — Programme & Planning )

Head of IT & Change

Lesley Sewell Head of Programmes
& Planning

Vacancy
I
[ I T T T 1
Bi Soluti ra
aia: er ros Principal PMO Portfolio Manager Ami ee = Release Manager Release Manager
Ancol Debbie Jones Kevin Brothwood gpl ac Maggi Baines Graham Bevan
I —= —= —=
Business Solutions Senior PMO
Manages X4 I Reporting Practitioner I I Ekannlog Seer
x5 Mohammed Martin Drake Ton D
y Dodd
Matt Sadler tH Sachedina
Tim Green Lorraine Robinson
Tom Fitzgerald Lucinda Smith R
k & Benefit:
Tom PitKethley Neela Pattni Resource Manager I L] "Manager
Andrea Harwood Alison Haskell Doug Warwick
Senior PMO
Joanna Heneker
Resource Practitioner
Vacancy
Senior PMO

Gill Broderick

PMO Senior
x2
Andrew Davies
Lup Yau

Post Office® June 200:

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IT & Change — Quality & Standards

Head of IT &
Change 1
Lesley Sewell Quality & Standards
Manager
Andy Jones
Process Testing Principal
Gating Principal
Improvement Tonnvane Wiswell :
Jaki Purser
Sherwood Holpe I
[ I T l I}
Senior Test Senior Test Test Senior Senior Release Gating
Manager Manager Michelle Gilliver x2 Practitioner
James Brett Kishan Maisuria Sarah Darvill Paul Martin
— Phillip Jeary
Quality Assurance
Test Practitioner Senior Test Test Practitioner x2
Jim Fulham I Manager x3 +
Linda Austin Tina Davis
Lynsey Wright Vacancy
Michelle Storey
Test Senior II Test Senior Paula Hillsden
Martin Rolfe Mark Cunningham
I
Test Practitioner Transaction
iba Thoneon L Timing Engineer
° Lee Ashley

Post Office® June 2008

Property

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Head of Property
Colin Carter

[ I I = I I
Portfolio Strategy Project Asset Estate Manager Estate Manager Head of Property PortfaGgo Ariatce
Manager Manager North South Projects ae ya
Timothy Wells Steve Bates Stephen Battison Bernie Graham Clive Bradley
— Field Team
Cash Portfolio ain
H Projects Manager Team Leader Cheryl Sitch
Nick Warrick I [Richard Marwood Stuart Scarle
Brendon Monks

Post Office®

II HQ FM & Team
Stefan Wilenczyc

Operational Project
Cash Manager

Pete Mylett

Operational

I Project Manager

Della Latham

Project Manager

Phil Swain

June 200

CAT Manager
Patricia Stabler

Danny t

Team Leader
Robert Stabler

Paul Howard

Sambrook

Anthony Bayley
Michael Monah
ato

jutchinse

Stewart

Scheduling
I Manager
Rosemary Kirk

Admin Payments
1{ = Manager
Sam Boyd

Scheduling Team

Sharon Callagha

Team Leader
Alan Kelso

Resource &

LI Processes Manager
Kevin Parkin

St

Martin Lovell

e Draper

Security

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Head of Security

Nikki Dummett
Andrew Scott
Kevin Patnell

Post Office®

Lester Chine

Karen Guy
Helen Rose

Manager
Alan Simpson

Security Manager

John Scott
T
it T Tt I 1
enior Security Senior Security Senior Security Senior Security Senior Security
Manager Asset Manager Commercial Manager Crime Risk Manager Information Manager Security
Security Security Security Security Operations
John Bigley Vacanc Dave Pettitt Vacancy Dave Pardoe
I ———l ——————_—__I J
Si M Security Programme
Security Programme Security Programme Security Manager
Manager 4 Manager I_I x2
x3

Security Programme
Manager
Alison Drake

x7
Sharron Jennings

Chris Knight
[lL] Jim Coney

Senior Security
Programme Manager

Programme Manager
Manager Dave King
LJ x2 t— x2 Vacancy
Tony Newman Andrew Daley denen
Serpil Fischer Chris Thorpe

Security Programme

Senior Security

Security Programme
Manager
Andy Hayward

Security Programme

Manager
Kim Abbotts

Senior Security
Programme Manager
Jo Hancock

Security Programme

June 2008

Manager
Mark Dinsdale

Security Manager
Jane Owen

Security Support
Jacqueline Morris
Mick Renshaw
Christina Wood
Maureen Moors

Gordon Grant
Helen Dickinson
Glyn Burrows
Paul Whittaker

Security Programme
Manager
Jason Collins

Security Manager
x7

Security Programme
Manager
Lesley Frankland

Security Program
Manager

x3

Dave Posnett
Graham Ward
Paul Southin

Kevin Cox
Brendan Palmer

Gary Thomas
Graham Brander
Jon Longman
Lisa Allen
Stuart Pilgrim

Security Manager
x8
Kevin Gilchrist
Kevin Ryan
Andrew Wise
Michael Stanway
Robert Daly
Steve Bradshaw
Wayne Griffiths
Suzanne Winter

Supply Chain

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Head of Supply Chain

Office Advisor

Senior Cash Services
Sales Manager
Robert Ramsay

—————_—_I

Local Sales &
L} Customer Marketing
Linda Roe

ISenior Specialist Strategy
& Change Analyst
Dave Harcourt

Keith Rann Terry Anderson
I
i T I 1
Senior Operations Senior Specialist
Operational Compliance
Manager Manager
Mark Plant endra Murray
Area CVIT Unit Manager Cash Systems
London & S/East Manager
Russell Hancock Sid Hadadi
Area CVIT Unit Manager La rb Cash Systems
& N/West Manager h! x2

Business Manager
L I x2

Martin Young
Mike Baker

Midlar

= Excellence

Area CVIT Unit Manager
North East
Mark Ho

Customer Centre of

Wayne Baister

Customer Champion
William Loughney

VIT Unit Manage:
Scotland & NI
Chris McGinley

Area CVIT Unit Manager
South & S/West
Adrian Ryder

Pricing & Tender
Uy Manager
Jason Maure

Post Office® June 2008

SSCOM Advisor
Adie Wells

Laura Evans

Richard Tester

Track &

Fiona Gre

Systems Advisor

a Kerry Gallagher

2atorex

Senior Compliance
Advisor
Sean Farrow

Christine

Change Process
Analyst

Barton

x2
Paul Hai

Accounting
Compliance Advisor

Paul Shields

rding

Senior Quality
Auditor

Keith Henderson

Compliance
Advisor
Phil Furness

Fleet Auditor
Lee McGuiness

Quality Auditor
Andy Storey

SIA Licencing
Advisor
Maria Bourne

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Supply Chain — Operations Support

Head of Supply Chain
Keith Rann 1

Senior Operations
Support Manager
Julian Tubbs

[ I I I rT 1
National Coin National Fleet Senior Retail Senior Stock CentreI I Senior Wholesale I} I Specialist Training Stock Services
Manager Manager Inventory Manager Manager Inventory Manager Manager Manager
Jazz Chand Gillian Joyce Doug Brown Rhys Davies Paul McDonald Tracy Bond Jamie Butler
I T ———I I ———T
Fleet Contracts Retail Inventory ee ATM Efficiency I I Training Manager Senior Stock
L. Manager } Manager Janet Mayor H Manager x4 I Advisor
Rob Leslie Andrew Keithley Bp Eddie Martin Sophie Congreve Cheryl Wingfield
5 Jeff Holt Graham Nicol
‘etail Inventory Mark Baker a Ne a
Fleet Manager Manager Richard Connell Wholesale Cash ine ea: Stock Account
x2 a x2 ‘ . HH Inventory Advisor die Aivicor
Peter Oakshott Clive Holmes Chris Bullock x3
Stephen Turner Graham Tilley I Dave King
— Jon Bishop
Team Support Stephen Johnson
Utam Shah
Retail Inventory
5 Manager LI CHD Support
Christine Williams Manchester Cash Michael Campbelt
- Centre
Retail Inventory Nazeem Shafi Kalen ovearsl
L Manager Nicholas White
Rebecca Portch Peter Spiller Birmingham Cashl
poveler I - Centre
ura Derrick Darren Mullen

London East
“I Cash Centre
Mike Mutti

Pauline Morgar

Post Office® June 2008

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®

Post Office® June 2008