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Message
From: Kevin Gillilan
on behalf of Kevin Gillilan
Sent: 08/07/2012 18
To: Paula Vennel
Subject: Fwd: James Arb
Further to the earlier email...
Regards,
K
Sent from my iPhone
Begin forwarded message:
From: Kevin Gilliland!
Date: 8 July 2012 19:4.
To: Alice Perkins +"
Subject: Re: James Arbuthnot correspondence
Thanks Alice,
I've already fed back to the team that the draft wasn't acceptable and ensured that they were
involved and responsible for the re-draft (as part of the learning process).
Best wishes,
Kevin
Sent from my iPhone
On 8 Jul 2012, at 18:53, "Alice Perkins" wrote:
Kevin,
First of all, thank you so much for the trouble you have taken on this. I am very
grateful and sorry that you were at this so late on Friday.
The letter is transformed. And I understand much better, thank you.
I do think it would be brilliant if the correspondence team could adopt your draft
as their template - it is so much more positive and understandable than the draft I
was given. Could you do what you can on that front please?
Glenda, I have a small number of tiny changes to suggest to this letter which I
will bring with me on Tuesday when I'm in.
All the best
Alice
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+ Original Message
From: Kevin Gilliland
Sent: Friday, July 06, 2012 08:20 PM
To: Alice Perkins
Ce: Glenda C Hanse
Subject: RE: James Arbuthnot correspondence
Hi Alice,
I'm sorry we didn't get a chance to discuss this on Wednesday. I've now seen the
draft letter and arranged for some suggested changes to be made (please see
attached for your approval).
To pick up on your specific points:
The local model works best when it is integrated into an existing retail business
such as a convenience store, where customers can access their retail goods and
Post Office services at the same time. For this model to be attractive to retailers it
is important that Post Office transactions are simple so that staff behind the
counter can focus on serving customers quickly and efficiently. To achieve this,
transactions need to be automated and require no end of day processing otherwise
operators believe this will lead to their staff making errors and losses, (hence why
most convenience retailers will no longer accept cheques).
The vast majority of banking transactions are available in our local branches. All
automated banking transactions are available (including the Post Office Card
Account service which enables customers to withdraw pensions and benefits
payments) as well as enveloped cheque deposits for banking customers (which is
a service we've recently added to the model).
Manual banking deposits are not available in local branches however these are
low in volume (typically less than 2 per day in a local branch). Our main client
for manual banking transactions is Santander who have a number of their
customers continuing to use the manual transcash service and holding supplies of
these ‘paying in’ forms. Santander recognise the need to automate this transaction
and as stocks of forms are gradually depleted, customers will be required to move
onto an automated solution.
In addition, the local model does not accept cheques as a method of payment, (for
the reasons outlined above) except as payment for DVLA car tax discs (and now
enveloped cheque deposits. However, as the banking cheque guarantee card
scheme is no longer in operation the number of cheques presented as payment in a
typical local will be very low at less than 1 per day.
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The roll out of new pin pads across the Post Office estate is expected to be
completed by late Autumn and will allow contactless payment to be accepted in
all Local branches, further enhancing both the efficiency and customer experience
in the local model.
I hope this makes sense but please let me know if it doesn't or you require further
information.
Best regards,
Kevin
From: Alice Perkins}
Sent: 04 July 2012 08:30
To: Kevin Gilliland
Subject: James Arbuthnot correspondence
Hi Kevin,
I'm not sure whether you are aware that James A has written to me about Odiham
in his constituency.
I decided to reply personally for obvious reasons.
Isaw a draft reply yesterday which didn't really answer the questions re lack of a
facility to do business banking and tax discs. I've asked them to have another go
at it but it has left me confused about the locals offer. I thought we had a solution
to handling cheques but I was told yesterday that that was only agreed in relation
to tax discs, not more generally in relation to business banking.
If we get a minute perhaps we could have a separate word about this this
morning?
Thanks
Alice
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