POL00107713
POL00107713
148 Old Street
London
E paula.vennelld”
Rt Hon Oliver Letwin MP
House of Commons
LONDON
SW1A OAA
13 April 2012
Dear Oliver
Thank you for your further letter about the Post Office Horizon
system; my office will be in touch to arrange your visit.
Turning to your concerns about Ms Tracey Merritt, the former
subpostmistress at Yetminster Post Office, I have spoken to my
colleagues and we are aware of the correspondence around this case.
I am sure you will understand that I cannot discuss the specific
details of a case, but I can give you my assurance that we take
such matters very seriously.
The Post Office has robust and established processes in place to
make sure that all parties are treated fairly in cases like this;
all issues are thoroughly investigated, before any decision to
terminate a contract or bring a criminal prosecution . The
contractual process also provides for a right of appeal, which Ms
Merritt chose not to exercise. In this particular instance, I have
personally reviewed what actions we have taken and why, and I am
satisfied that we have acted correctly.
My apologies that the above is a rather formal response to your
query about the situation at Yetminster. However, I look forward
to meeting you shortly, when I hope to explain in person the
Horizon system and take your input and comments along with those of
James Arbuthnot.
Yours sincerely
Paula Vennells
Chief Executive