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Meeting 24/07/13
Attendees:
Team/Function
Legal
Financial Services Centre (FSC)
Security
Communications
Network
Information Technology & Change
Regular Call re Horizon Issues
Attendees
Jarnail Singh
Andrew Parsons
Martin Smith
Rod Ismay
Andrew Wise
Rob King
Sophie Bialaszewski
Gayle A Peacock
Jeff Burke
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Name
Area
Issues/Observations/Comments
Rob King
Security
Outlined the purpose of the meeting; to identify any
issues around the integrity of horizon from a
technical prospective and take any necessary
action.
No minutes circulated, but we will be taking notes. In
scope were issues and problems the group were
made aware of.
Jarnail Singh
Legal
Confirmed that Rob Wilson from Royal Mail has a
list of pre separation prosecutions and will provide
this to Jarnail and the list will be up to date by next
Wednesdays Meeting.
Gayle Peacock
Network
Gayle brought up issues with a cases currently on
the log
Lance Lane — Contract Terminated in 2002, £700
loss SPMR wants the decision reversing. Branch no
longer exists as a Post Office
Nelson — Branch had been settling centrally, debt
currently on hold loss around £7.5k due to blaming
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horizon. Colin Burston Contract Advisor dealing with
this issue.
Boxford — Current agent, he is not blaming the
Horizon system but saying that he has not had
sufficient training.
Pendra — SPMR resigned to avoid termination, he is
now blaming the Horizon System.
Prestbury — Current agent settle debt for £700 for
Santander transaction, now blaming Horizon
Langley — Former SPMR son making allegations —
wants the case to be fully investigated
Moelfre — Current Debt, no faith in the Horizon
System.
Howden — concerned over alleged bugs in Horizon
System but does not know specifically what the
issue is, asked for extra training which is being
arranged.
Rob King
Security
Agreed to discuss issues with Gayle Peacock offline
Jeff Burke
IT and Change
Due to issue on the line this was un auditable
Sophie
Bialaszewski
Communication
No New issues — agreed that she would feed into
Simon or Suzanne from this meeting which can then
tie into the call with S Crichton
Rod Ismay
FSC
Raised an issue relating to a Business Banking
customer — this is a dispute between the amount
processed on the Horizon System against what the
customer says he banked. Customer has provided a
receipt to support his claim however there are
concerns over the validity of this receipt. The
customer will not provide the original copy. Entered
on Horizon £180 — Says he banked £480
Jarnail Singh
Legal
Issue with documents coming out of Cartwright King
which are PDF documents, these can not be
password protected, Jarnail will look into this.
They are looking at cases going back to 2010
Also looking at all cases from Scotland — all
information will be compiled on a spread sheet
Ruth Barker
Communications
Mentioned piece in The Telegraph, where MPs were
vocal about Horizon and constituents, but that these
didn’t form part of the 47 cases referred to 2" Sight.
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Concerned that there was no definitive list of all
cases that MPs currently have or may in the future
enquire about.
Rob King Security Stated that we need close working relationship with
Security and Contract Teams, in all cases
engagement with contract manager as early as
possible and the teams need to be joined up.
Rob King Security Pointed out that is was likely that offenders
previously dealt with for non-Horizon issues, such as
ATM investigations may now allege a miscarriage of
justice.
The following to be invited to attend future conference calls, with each team/function
responsible for ensuring a representative is present.
Team/Function
Legal
Financial Services Centre (FSC)
Security
Communications
Network
Information Technology & Change
Attendees
Rodric Williams
Jarnail Singh
Andrew Parsons
Martin Smith
Rod Ismay
Andrew Winn
Dave Posnett
Rob King
Sophie Bialaszewski
Ruth X Barker
Nick Beal
Gayle A Peacock
Steve Beddoe
Jeff Burke
Network Business Support Centre (NBSC) Kendra Dickinson