Outstanding Peaks from S60
POL00394502
POL00394502
[Reference I” Priority
PC010219
9
PC010239
2
PC010239
7
B
D
c
Description T
S60B APADC - reopened as S60 E2E Screen flicker
Target Release
Future Unspecified
S60 Cycle 2, BTC1, 069130
When transacting a Rod Licence (Item 5664) or a Royal Mail Social Redirection(Item 5688), having
captured data within the transaction, stepping back through the screens of data produces varying
degrees of consistency
For a Salmon Full 03/04 Rod Licence, having reached the stage of selecting a Gender, having
already captured a Licence Type, Date of Birth and Address, the right hand panel on the screen
prompting you to select a Gender, displays ‘Page 2 of 2’. Clicking the arrow to return to Page 1
displays the following data
Tab Name: 03/04 SF
Post Office Ltd
The Pan used to initiate the transaction
Enter Date of Birth:
nn/nn/nnnn
Enter Date of Birth:
nn/nn/nnnn
Licencee_Name:
‘Surname: nnnnnn
Forename: nnnnn
As you can see, the Date of Birth is displayed twice.
For a Social Redirection the results are even stranger. By the time you've captured alll the data
required, and have reached the MOP screen, the right hand panel displays ‘page 9 of 9'. Navigating
back to page 1 shows
Address Captured
Address Captured
Date of Move: dd/mmiyy
Old Daytime Tel:
nnnnnnnnnn
New Daytime Tel:
nnnnnnnnnn
Page 2 the shows:
Deceased/Power of Attorney:
No
(And then all the same data as page 1)
Page 3 shows:
Deceased/Power of Attorney:
No
(Followed by all the Applicants name details)
Page 4 shows:
The same as Page 1, but with
Deceased/Power of Attorney:
No
at the bottom of the page
Pages 6 -9 look OK
S60B-LFS-Training Mode-IN ADC-cash still available Future Unspecified
At S60 the ‘cash’ button has been removed from the IN ADC menu - it is no
longer possible to Rem In Cash. However the button is still available in IN
ADC in Training Mode.
‘S60B DVLA txn for a zero amount shows £100 VED KEL
I performed a DVLA transaction type 6 (licence with New MOT / Exempt) Product No 5624 that
Page 1 of 1
i Business Impact
No serious business impact at S60, but could
become an issue with the introduction of further
ADC clients.
This will require a fix from Escher and we are
currently pursuing forecast dates.
No business impact. This is specific to Training
Mode.
Possible to use the ‘Cash’ button in IN ADC in
training mode on the counter.
In POL Test Reference Data document S60-E2E-
RDS-V2.0 section .2.1.1.3.20
Item 5632 (? V11/V5 Licence With Changes of
28" June 2004
PC010281
9
PC010296
9
PC010301
9
PC010359
6
PC010364
3
Outstanding Peaks from S60
returned a Response Code of 1 (Unconditional Accept) together with a VED of £100 returned from
the DVLA emulator.
Product number 5624 has a price of Zero attached to it and this was the amount that was placed on
the stack.
On the receipt it shows an amount of Zero for the APS transaction but with a VED Payable amount
of £100. This also happens with transaction type 7 (product no 5625)
S60C-Mails PAF- Flicker on recently used screen.
S60C BTC1
FAD 249418 23/03/2005
When performing a mails PAF transaction and an address is selected on the ‘Most Recently Used’
screen there is a brief flicker before the ‘Confirm Address’ screen is displayed.
S60C - Performance - Cash-on-hand
Its been noticed that if a clerk does not declare there cash in the evening. When signing on in the
morning the "Cash on hand” declaration appears when entering through this, it can take up to 1
minute 20 seconds for the following screen to appear.
This has happened on a number of counters, and when viewing the balance snapshot there seems
to be no real excess amounts i.e stock / cash.
‘S60C - PER Performance refresh
When signing on to the counter first thing in the morning, and navigate through the screens, the
screen seem to refresh very slowly this happen every day, this can be recreated . This also happens
periodically throughout the day.
I have also tested this on other outlets, and appear to be the same.
S60B APADC - Rod Licence not printed on stationery
BTC1, 069130, S60 Cycle 2, Rig Date 25/03/05, CLK001, approx 16:10.
When transacting a Rod Licence APADC product for a Salmon Full Licence 03/04, having
completed all relevant ADC fields, the normal AP Customer and Office receipts print automatically,
However, POL have supplied an example of new stationery provided by the Environmental Agency
with a new design of licence containing a blank area on the side of the licence, where the captured
data will be printed. At no stage am I prompted to insert the stationery into the printer (as with
Girobank daily summaries and Mails labels), so I checked the Event Log to see if any errors were
being generated. The following 2 ‘Yellow’ events were recorded for each completed Rod Licence:
1. The description for event ID (3) in source (XSLT Receipt Pre Processor) could not be found. It
contains the following insertion string(s): Failed to get Template: CUSTROD default
CLASSIC_CUSTOMER used
2. As above except: ....Failed to get Template Attributes: CUSTROD default
CLASSIC_CUSTOMER used.
$60 E2E Smartpost incorrect val on Airsure button
Page 2 of 1
Future Unspecified
KEL and Closed
KEL and Closed
Future Unspecified
Future Unspecified
POL00394502
POL00394502
Details and Tax Class: New MOT or MOT Not
Required) is defined. It states the product is zero
and fixed priced. APS uses this price spec to
determine the price and overrides any other price.
The DVLA Emulator is set up to return 100 GPB
for this product; this is clearly wrong and is
overwritten by the product price. The receipt
states both what the DVLA Emulator returned
and the fixed cost of the product
No business impact. Data is driven by the data
returned by DVLA.
Not always noticeable, the flicker is brief and this
was therefore declared not required for this
Release.
It is not known why this delay should be
happening since this area of code has not been
changed in S60. The delay only occurs on
individual stock units. The delay also only occurs
when the declaration has been neglected to be
made the previous day.
Business impact considered low.
The problem has been reproduced but only
occasionally, intermittently and unreliably. It
seems to most often ocour after the counter has
been inactive for a number of hours. The
slowdown disappears after a couple of minutes
use for no apparent reason.
Business impact considered low.
This problem is caused by the advertising text
that is being printed on the rod license (ClientAd
bj "35"). The fishing license template is set up to
centre the advertising text that is printed on it
There is a bug in the XSLTPreProcessor that
does not cater for lines longer that the print width
when it is centring. There is a work around which
is to ensure that the advertising text that is going
to be centered is made up of a number of lines of
advertising text, where each line is less than the
maximum print width,
Given that the fishing license only displays
advertisements for the EA client and its
associated products and that the rod license will
not go live until 2005, agreed that the work round
is sufficient in the short term.
This is to do with variables not being reset.
Although the button is displaying £13.30 once the
28" June 2004
PC010365
1
PC010371
2
PC010379
8
PC010383
5
Outstanding Peaks from S60
The following has been raised by POL on BTC7 during Cycle 1 of E2E testing,
Performed an Airsure+ letter and entered a compensation value of £250.00
which added £1.00 to the total cost of the transaction. Selected Prev and on
display of the previous screen the Airsure button now displays the a value
that includes the £1.00 fee for the compensation
Eg
At the beginning of the transaction the Airsure button displayed £12.30 with
the text inc comp £30"
After selecting prev the button displayed £13.30 with the text ‘inc comp
£30",
POL expected to see either:
a) the inclusive compensation fee should display £250, or
b) the transaction price should revert to the original cost (£12.30)
Messagestore attached.
S60E2E - DVLA Min & Max parameters not recognised
BTC7 506880 End to End Cycle 1
During End to End Cycle 1, POL have raised an incident #956. At FAD 506880, attempted a DVLA
transaction (Product ID5614 - V11/V5 with New MOT), whilst the LAN was disconnected at an
Outlet. The system rightly went into Local Processing Mode, and I was presented with an option list
to input the transaction value. I selected the ‘Other’ option, and entered an amount of £12000.00.
This value was accepted and I completed the transaction. I expected that once the transaction
amount was entered, it would be validated against the Product Min / Max parameters to check that
the amount was within the acceptable range, as APS does currently. For the Item in question the
Maximum Value parameter is set as £11000.00
‘S60D-LFS-Cash Stat does not include latest ONCH
At 2 counter office 176327 on test date 27/5/04, an ONCH declaration was performed for individual
‘stock unit 11, at counter 1 at 18:15 (17:15 GMT). This was the last ONCH for this SU on this day. A
cash declaration had been performed for the same SU at counter 2 at 17:29 (16:29 GMT), as part of
a stock unit rollover. The Cash statement produced for this office at 19:00 should have been derived
from the 18:15 ONCH. Instead it is derived from the 17:29 cash declaration.
Note that the office has a second SU - shared stock unit S1.
‘$60 E2E Unable to Transfer session during Rem
BTC7, Post Office E2E Test Rig
The following has been raised by POL during Cycle 1 of E2E testing. When part way through a
remittance out transaction with items on the stack, the clerk is unable to either transfer the session
to another node within the office or suspend the session in order to start another one. This is a
change to the current (S50) functionality which allows both of the above to happen. Horizon
functionality is such that Session Transfer is prohibited once the Suspend Button is locked. It is
perfectly valid to lock prohibited products when a particular entry appears on the stack (to prevent
the mixing of notes/coins/stock in the same pouch), but to prohibit Suspend as well is questionable
NOTE: AR 070 states "The overall user interface shall have the same look and feel as the current
remittance functionality, subject to the User Interface Definition requirements detailed in Appendix B*
There are no requirements relating to Suspend/session transfer in the CD Version 3.0
‘S60D PAF - SmartPost button description is missing
Page 3 of 1
Future Unspecified
KEL and Closed
Future Unspecified
BI3S70_TRD
POL00394502
POL00394502
button is pressed again and a value of
compensation is entered, the correct tariff will be
applied. What is described by the call logger is.
also the case if the ‘Services’ button is pressed
instead of ‘PREV’
As for what is expected to be seen:-
a) This is not configurable at run time. The button
is displaying the minimum inclusive
compensation, this is configured in POL Mails
Ref Data.
b) This is not possible as there is no way of:
1. Intercepting the ‘PREV’ button press or
2. Resetting variables on the 'PREV' button
press.
The observed functionality is not new. This has
been the case since the deployment of
‘Smartpost, and is currently in the Live estate.
Aworkaround for the short term is for AMOUNT
field to be keyed in POL Ref Data.
A paper is currently being written to evaluate a
potential fix and at what release this could be
intercepted.
No business impact at S60, but potential impact
beyond
This is an existing problem at S50 and
there have been no Live calls.
If this does happen in live then the impact is that
the cash statement is derived from the wrong
ONCH declaration
Agreed with POL (Karen Hillsden) that this not be
fixed at S60.
No serious business impact.
No business impact
28" June 2004
PC010385
7
PC010386
2
Pco10401
7
PC010405,
0
Outstanding Peaks from S60
BTC5 Rig
Steps to follow:
‘Smart Post/Continue/Set Quantity to 3 / 12 a.m. Special Delivery –
compulsory PAF1 search /PAF Menu Screen displays icons (Required –
Perform Postcode Lookup) and (Cancel 8#8211; Cancel this transaction). /
Select Required and Complete PAF search/ Back to Mails - Select End/ Sell
Stamps/ Select Next!
Back to Mails/ Optional PAF2 search – 9 a.m. Special Delivery/ PAF
Menu Screen is displays 2 icons – (Required + description) and 2nd icon
(NotRequred without description.)
This is the only sequence of events when description is not displayed for Not
Required icon otherwise is displayed as ‘Continue without Postcode
lookups#8217;
The error can be re-created
S60D-LFS-CAP/BP not shown on tlog for all CIP trans
At office 176327, I produced a Transaction Log and selected product 5610 as the selection criteria.
When the report was produced I found that for all of the transactions performed in individual stock
unit 11 the CAP and BP was not shown (was blank). For all of the transactions performed in shared
SU S11 and individual stock unit 12 the CAP and BP is shown.
An example of a transaction for which the CAP/BP is not shown is trans id
2-973-3.
S60D DVLA Manual VRM Screen V5 tab name error
From the Main Menu, I performed a manual VRM transaction, product number
5637. When I arrived at screen V5 (VRM validation error screen) the tab on
the left hand side read ?VRM Error?. According to AS/DPR/006 it should show
‘Validation Error?.
$60 E2E Incomplete Rod Licence address
BTC7, 07/06/2004, FAD 505038, APS No 030001, Session ID: 3-756-1, Node 03,
The following has been raised by POL during Cycle 2 of E2E testing
Salmon and Sea Trout Rod Licence transaction performed with customer receipt produced on pre-
printed stationery. Address printed shows:-
Ann Summers,
[space] Bullring,
Birmingham,
West Midlands,
BS 4BA,
On the office copy of the receipt the address is shown as:-
Ann Summers,
Lower Mall,
Bultring,
Birmingham,
West Midlands,
BS 4BA.
The entry of "Lower Mall” is missing from the customer receipt.
‘S60E2E PAF - Manual address not printed on Licence
$60 End to End Cycle 2, BTC7
During End to End Cycle 2, a Rod Licence 03/04 Coarse Full was carried out.
Page 4 of 1
KEL and Closed
KEL and Closed
Future Unspecified
Future Unspecified
POL00394502
POL00394502
This is an existing problem that Live have not
reported
No business impact,
No business impact
There are several issues to do with the printing of
addresses on the Rod Licence. These issues
need to be corrected in the XSLT CUSTROD
template (i.e. in ref data). It is proposed that
these address format issues are addressed at a
later date when the CUSTROD template is
required for trials by EA
There are several issues to do with the printing of
addresses on the Rod Licence. These issues
need to be corrected in the XSLT CUSTROD
template (i. in ref data). It is proposed that
28" June 2004
PC010405
1
PC010409
1
PC010415
1
CLONE of
PC010409
1
PC010426
7
Outstanding Peaks from S60
At the PAF search stage of the transaction, a postcode was entered LA28QL, followed by a house
number 7. The PAF search returned several options for addresses, but rather than selecting one of
the suggested addresses, the clerk scrolled to the bottom of the list and selected ‘Manual entry’. The
clerk then added the following address info, Moon Crescent for address line 1, nothing for address
line 2, Liverpool for town, and no further entries for county or country. When the licence was printed
at the end of the transaction, there was no address printed on the licence itself, with the lines Home
address and Postcode both empty. However, on the Branch copy of the receipt, the address was
printed.
This was replicated on BTCS at office 334511, messagestore attached.
‘S60E2E PAF - Missing space on PAF address
$60 End to End Cycle 2, BTC7
During End to End Cycle 2 a Rod Licence transaction was carried out which included an address of
24-28 Rectory Grove, This was printed on the Licence stationery as 24-28Rectory Grove.
The space was missing between 28 and Rectory
S60E2E APADC - Welsh licence printing
End to End Cycle 2, BTC7, 501680
Transaction performed for Junior Concession rod licence at Welsh office (501680). When the
licence was printed on the pre-printed stationery, the printer behaved as though needing to print on
more than 1 page. A print error message was produced and when we tried to re-print the licence, it
was printed on the tally roll
"NO" was answered to the message about did the item print correctly and the transaction was
abandoned, forcing re-entry of all of the details. When attempting to perform the transaction again,
all subsequent prints of the licence came on the tally roll, with the licence taken in by the printer
after the output to the tally roll. It would appear that this is another problem with advertising
messages. In this case, being a Welsh office, the messages are printed in both English and
Welsh, taking the print across more than one page. As shown to Guy Standen.
S60E2E APADC - Welsh licence printing
End to End Cycle 2, BTC7, 501680
Transaction performed for Junior Concession rod licence at Welsh office (501680). When the
licence was printed on the pre-printed stationery, the printer behaved as though needing to print on
more than 1 page. A print error message was produced and when we tried to re-print the licence, it
was printed on the tally roll
"NO" was answered to the message about did the item print correctly and the transaction was
abandoned, forcing re-entry of all of the details. When attempting to perform the transaction again,
all subsequent prints of the licence came on the tally roll, with the licence taken in by the printer
after the output to the tally roll. It would appear that this is another problem with advertising
messages. In this case, being a Welsh office, the messages are printed in both English and
Welsh, taking the print across more than one page. As shown to Guy Standen.
‘$60 E2E <CURR_CD> not populated in Client file
BTC7, POL E2E Test Rig
Do not receive a <CURR_CD> in the PO file when the on-line enquiry has sent response codes of 2
or 4.
Ifa response code of 2 oF 4 is sent from the DVLA to the PO, no values are contained in the XML
tags <PAYABLE_AMT> and <CURR_CD> contained in the DVLA's XML response. If local
processing is permitted, then the PO clerk can enter an amount in Horizon and complete the
transaction. In the DVLA APS Client File that is subsequently sent to the DVLA the XML tag
Page 5 of 1
Future Unspecified
Future Unspecified
Future Unspecified
Future Unspecified
POL00394502
POL00394502
these address format issues are addressed at a
later date when the CUSTROD template is
required for trials by EA.
There are several issues to do with the printing of
addresses on the Rod Licence. These issues
need to be corrected in the XSLT CUSTROD
template (i.e. in ref data). It is proposed that
these address format issues are addressed at a
later date when the CUSTROD template is,
required for trials by EA
If the wrong stationery is used then itis possible
to have to go to a second sheet of stationery from
which it may be possible to get the printing only
on the tally roll problem.
Agreed that this will be fixed at a later release.
A cloned call has been raised against Ithaca to
look into why the printing extended over the single
page when it shouldn't.
If the wrong stationery is used then it is possible
to have to go to a second sheet of stationery from
which it may be possible to get the printing only
on the tally roll problem.
Agreed that this will be fixed at a later release.
This call was cloned from PCO104091 to
investigate a fix to stop further printing on the tally
roll when it shouldn't.
Further discussions have taken place with POL /
DVLA and it has been agreed that the inclusion
of a ‘Currency’ in the APS client file for locally
processed transactions will be addressed in a
future release and is not required for S60.
No business impact at S60
28" June 2004
POL00394502
POL00394502
Outstanding Peaks from S60
<CURR_CD> is left null. If in the future Horizon allows multiple currencies to be accepted
(e.g. GBP and EUROs), it will not be possible in the scenario above for the DVLA to determine the
currency to apply to the record. An example APS Client File has been added to the evidence.
This has been discussed with Gerald Barnes, please route to Gerald.
PC010453 c S60D-LFS-No response to LFS barcode scan in SC Future Unspecified — No serious business impact, the barcodes are
3 not accepted however there is no error message
When an LFS delivery or collection bar-code is scanned in Serve Customer mode the ‘Invalid Mode" displayed.
error is not displayed - instead there is no response (other than a 'beep’). This appears to have
occurred as a result of a recent fix (perhaps APADC related?) - i.e. The invalid mode error WAS
displayed when the test was performed some time ago.
Page 6 of 1 28" June 2004