POL00397379
POL00397379
[ FILENAME ]
IT & Change - Weekly Highlight Report
Essential Information
Sponsor Mike Young Reporting period 16 February 2012 - 22 February 2012
Owner Lesley Sewell Key Central PMO Doug Warwick
Central Author Steve Allchorn Martin Drake
[Key achievements /decisions/changes to key personnel this past week
‘Automated Planning &
Project Server installed.
Resource Tool
Customer Data Salesforce
Strategy
Business case put forward to POLIC for approval - was not reviewed as POLIC
ran out of time. Will now be reviewed by correspondence
el or Client File Delivery successfully carried out migration into stage 2. In stage 2,
the Horizon Branch Database replaces Credence and is used to produce
paystation™ and Post & Go transaction acknowledgements (TAs) for branches.
Environment Ageney I Anoroval to go-live obtained at Gating Forum. Live on 1 March.
Price Increase
Front Office of
Government
Care Quality Commission
POL & CQC have now agreed in principle to a change to the contract
guaranteeing 12,000 transactions per year reduced from 20,000. This has
removed the remaining obstacle to the signing of the contract.
IT Supplier Framework
18 responses received for the IT products framework PQQ.
Merchant Acquirer
Migration of paystation™ terminals has been proved. End-to-end paystation™
Migration
transactions run and payment file generated by TS3 and sent to HMS.
Network :
Transformation PID approved at Gating Forum on 15 February
Database and
Workflow Tool
Parcelforce Worldwide
Tariff 2012
The new Tariff go-live date is unconfirmed
There is a possible requirement to re-plan PFW Tariff due to go live probably
moving to late May 2012. PFW will not proceed unless aligned with Royal Mail.
The reason being that the government budget will be released circa 21 March,
so they do not want Tariff/stamp prices published at the same time. We are
still waiting to hear when the Tariff date is likely to be, but RM have indicated
that it could be as late as May 2012 (see also Royal Mail Tariff 2012 below)
Page 1 of 34
Version Date 14 March 2011
POL-BSFF-0224049
(FILENAME ]
PIN Pad Replacement
Accreditation:
MasterCard - completed MasterCard pre-accreditation, following identification
of test key issues and resolution of a number of identified defects.
VISA - 5 tests from the VISA pack that HMS identified as having issues have
been re-run. All testing was completed successfully, and results have been
submitted to HMS for verification.
All defects raised following the first attempt at pre-accreditation have now
been closed.
POL00397379
POL00397379
PING
Successfully rolled out Camelot to Phase 4 branches 16/17 February
Prepaid Platform
Procurement (Project
Penguin)
Options for the Competitive Dialogue stage have been reviewed.
Recommendation is that 5 bidders will progress to ITT and Technical dialogue
stage, with a further deselect prior to the Commercial Dialogue stage.
Recommendation to be ratified at Project Board 22/2/12.
Eszter Meszaros and Esther Harvey have taken over project management of
Penguin.
Royal Mail Tariff 2012
Royal Mail (RM) is unable to confirm exact dates for 2012 Tariff Go Live
(currently provisioned for 16 April 2012) and Tariff Price Release to the General
Public (currently provisioned for 16 March 2012). This means that POL are
unable to effectively plan for 2012 Tariff Change and can not confirm support
for any desired go live dates.
RM expect to know by the end of February if they will be able to release prices
to the general public on 16 April but will be unlikely to be able to confirm a
cascade date if the 16 April is not achievable.
RM have mandated that due to the sensitive nature of the 2012 tariff change
no communications or material that details new stock values be cascaded to
branches prior to release of new prices to the general public. This means that
POL are unable to start distribution of any Value Indicating Stock (Stamps and
in branch leaflets), release any technical changes or cascade any
communications that detail stock values
RM has requested that POL investigate if it is possible for us to distribute stock
and communications to the entire network within a 4-week period. POL’ s
usual lead-time for distribution of stock is 8 weeks.
Strategic Smart (Meter)
Solution Project
British Gas has put their Smart Meters project on hold pending an internal
review (because of the debate both within the industry & at Government level
surrounding the future of Smart Meters). Therefore, we do not have any firm
Requirements upon which to base Feasibility Study.
Page 2 of 34
Version Date 14 March 2011
POL-BSFF-0224049_0001
POL00397379
POL00397379
(FILENAME ]
Travel Insurance
Horizon 2010 Release
(New Refund process)
Go-live date (13 March), refund letters and process agreed with AON
Voice of the Customer I pict live from 13 February. Delay in distributing out to pilot branches the pre-
printed till rolls mean that the responses from Customers have been lower than
expected. However, some benefit will be obtained from just using leaflets
during this period to measure impact of using till rolls when they are used.
Channel Integration Submit business case for Branch Managed Switch to POL IC
Strategic Smart (Meter)
solution Project Sponsor to decide if the project should continue or will be put on hold until a Client
has a firm requirement for smart metering.
Page 3 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0002
[ FILENAME ]
POL00397379
POL00397379
Post Office Ltd.
Test Team James
Brett and Martin
Rolfe)
Horizon Test
Manager, Analyst
Nominated by Tom Basquille
In response to constraints on
project resources, James and
Martin went the extra mile by
taking the lead on applying
updates to the transaction scripts
for the Skills Funding Agency -
Learner Passports solution. By
doing so, the team ensured a
successful pass through initial
service verification, protecting the
project schedule and as a result,
captured a number of valuable
lessons learned that will benefit
other Advance Data Capture
services, especially those utilising
the Generic Web Service
framework.
James and Martin demonstrated
core business behaviours,
particularly working with others
to win. Their willingness to take
on additional work and
Operating outside of their
comfort zone is to be
commended.
Robert Gelder
(Fujitsu Services)
Fujitsu Services
Reference Data
Nominated by Tom Basquille
Robert supported the
configuration and successful
introduction of the Skills Funding
Agency — Learner Passport Agent
and Emulator. His enthusiasm,
commitment and flexibility ensured
that the introduction ran as
smoothly as possible. He worked
closely with Post Office colleagues
on issue resolution and responded
in highly professional and
collaborative manner.
Robert took action,
demonstrating real passion and
enthusiasm in assisting Post
Office colleagues to progress
critical business activities. His
commitment to supporting Post
Office reflects everything
positive about the relationship
between Post Office and Fujitsu
Services
As a result of ISA delivering code into production late during the pilot, there is a risk that full stress/load testing of
the web portal and MI reporting has not/will not be completed before rollout commences, which may result in the
performance of the RSM system not scaling to support all branch network users.
Proximity
16/04/2012
Version Date 14 March 2011
Page 4 of 34
POL-BSFF-0224049 0003
POL00397379
POL00397379
( FILENAME ]
Programme/Project Retail Stock Management (Phase 1 & 2)
‘Response/mitigation Schedule for rollout has been extended from 2 weeks to 6 weeks to mitigate the risk that
the solution does not scale well. Schedule can be ‘reset’ to 2 weeks if ISA is able to
evidence successful load/stress testing that would give POL confidence that the system will
scale to support the entire branch network.
Status 08/02/2012: POL to consider whether testing 10% of branches (i.e. 37 simultaneous users)
is sufficient.
15/2/2012: In the absence of any quantifiable guidance from various POL tears, the stress
test will take place with a target of 40+ simultaneous users accessing the system.
22/02/12: No further update
Programme/Project [_RMG 2012 Tariff Project
Impact of customer stock piling 2011 priced stamps on branches and supply chain
It is expected that price increases for 2012 will be significant, and some consumer websites are already advocating
that customers stockpile stamps at the 2011 rates while they are still available. Therefore there is a risk that
branches and supply chain may be impacted by increased demand in the run up to tariff change
Proxiiity 08/03/2011
Response/mitigation Project to engage Network, Service Delivery and supply chain to understand the scale and
likely impact of increased demand and footfall in branches
Status 15/02/2012 No update
22/02/2012: £5m additional stock is being delivered to secure stores as contingency
holding
Programme/Project ‘Small Footprint Post & GO trial
[ Programme/Project [ Direct — Mobile Channels
Page 5 of 34
Version Date 14 March 2011
POL-BSFF-0224049 0004
POL00397379
POL00397379
(FILENAME ]
Because of issues with the current RMG website there is a significant risk that the resource tagged for Mobile
Channels Phase 2 will not be released as planned delaying the start of work with Capgemini which will push back
delivery dates, which will result in lack of resource at Grapple for the Mobile app build and overall delivery delays.
Proximity 28/02/2012
Response/mitigation Sign off statement of work ASAP and agree timescales/resources.
Agree flexibility of resource with Grapple.
Stotvs 03/01/12: Capgemini are unable to provide a release update. Potential impact on costs
with Grapple who had booked resource to be able to start build, but cannot test as
require API to be in place by Capgemini. Update session scheduled for 4 January.
9/1/12: Cap Gemini could provide no further update. Resource position to be understood
by 16 Jan - review session planned to agree way forward.
16/1/12: Cap Gemini will only be able to provide high-level date on 19 Jan.
24/01/2012 No further update
06/02/2012 No further update. Project manager contacted and asked to supply further
info/dates etc
14/02/2012 No update
21/02/2012: This project is on hold
Page 6 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0005
POL00397379
POL00397379
( FILENAME ]
[New/mojor issues
[Premenme/Prit I Travel Money Card NextGeneration TMCNG)
Issue description New
Three requirements from Phase 2 remain outstanding:
1.) Atlas, Omniture, Yahoo, Gomez tagging has not been done by FRES/FIS as this is
still an outstanding POL requirement undelivered.
2.) TMC BRANDS Customer/Transactional (loads/spends) must be supplied by FRES to
POL RAPP.
3.) Outstanding log of known web defects that need to be fixed and re-tested/verified
by POL eg. DDA.
It is a POL requirement that these 3 requirements are resolved before TMC Phase 3, i.e.
they should not be carried forward and included as requirements in Phase 3.
smpact Unable to close the project
Action to resolve
Escalated to POL Product Manager and senior management in FRES.
FRES to provide timeline for completion (POL to agree).
FRES/FIS to provide the resources required to complete the work
Expected closure date I 30 March 12
Stotes 01/02/2012 All three issues raised at the POL/FRES board. FRES committed to complete
the work (timescales to come out of the impact assessment)
21/02/12: Latest update from FRES
1.Webtagging
FRES is waiting for Post Office to provide an official confirmation in regards to the new
regulations. Paul has been liaising with Louise Otway (POL), but he has just been given a
different name in POL. The tags will be implemented as soon as confirmation has been
received.
2.BRANDS
a. This has been included in FRES TMC+ Phase 2 project (TMC3)
b. We are working with Jeffrey on the spec and target date for sign-off of spec is 24
February.
3. Web defects
This is an on-going process and changes are reviewed and prioritised regularly.
FRES have asked if Post Office will be able to close down the TMC launch project now or to
confirm what is required to close down the project
Page 7 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0006
POL00397379
POL00397379
(FILENAME ]
Programme/Project
FOoG UKBA Mobile Solution
Programme/Project Data Strategy Foundation
tssve description The proposed move of Credence and MDM to the Bladeframe environment has hit an
issue with the slow Input/Output performance of the “S" blade, which provides the link
into the main blades.
Impact Without the required performance level for both Batch and on-line day we will be unable
to move Credence and MDM onto the Bladeframe environment for both Live and DR.
Action to resolve Fujitsu and Logica are working together to investigate and identify solutions to the issue
Expected closure date
17/02 — Once business case has been approved by POLIC.
Status 04/01/12: Post Office has selected the option to install the same hardware as is in the
current live solution. We have requested more detailed costs from Fujitsu, and a timeline
for implementation of the selected option.
21/01/12 No update
25/01 CR raised to obtain costs. Awaiting costs from Fujitsu and Logica
01/02 Awaiting costs
08/02 - Business case prepared and being reviewed with Finance.
14/2 — Business case being presented to POLIC on 21 February.
Programme/Project POLIT Separation
Issue description No clear picture of what existing or committed IT programmes will constrain or impact
Separation is taking time; although there is plenty of data, some of it is fragmented, and
opinions on how it fits together vary widely.
Impact Planning for Separation is affected until a full picture of what the Separation landscape
becomes apparent.
Page 8 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0007
POL00397379
POL00397379
(FILENAME ]
Action to resolve Validation of data collected with relevant business leads is currently being conducted.
Further detail on cost and resource impacts for Separation also requires further
investigation.
Expected closure date I \arch 2012
Stats W/O1/ 12 Feasibility in progress
25/01/12 No further update
01/02/12 No further update
08/02 — there will be no further update until the feasibility work is able to offer some
concrete proposals
15/02 Data collection is in progress and the position is becoming clear
Issue description It has been agreed to use Maestro cards for the Proof of Concept
Impact During the Proof of Concept (potentially up to 6000 customers), it will not be possible to
use these cards for Bureau de change transactions.
‘Aetlon fe reseive Reviewing to see if a technical work around is possible, otherwise no resolution available
until full rollout and change of card
spate I cane
Statvs 18/01 Technical design meetings still ongoing at the present time to look at the work
around
31/01 This will be taken into account during detailed design, closure moved till end of
February
Issue description It will not be possible for Fujitsu to undertake an Agile approach for Generic web services
Impact Fujitsu will require a fully developed requirements document before progressing.
Action to resolve Review cost profile and possibility of delivering multiple CRs based on smaller functional
specifications and changes, rather than a complete CR based on all changes functional
specification.
Expected closure date Feb 27th
States 01/02/12 Further discussion with Fujitsu and engaging with Chris Taylor to discuss
8/2 — Discussions have been had with Chris Taylor, Pete Newsom and David Cooke
(Fujitsu). We will look to create a ROM for the Polo work.
21/02/12: Meetings between Fujitsu, Bank of Ireland and Post Office planned for w/c 20/02
and 27/02.
Page 9 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0008
POL00397379
POL00397379
(FILENAME ]
a
Issue description Logica has advised a change to the on-line transaction model, removing the requirement
for Guarantor. This change will result in a higher volume of citizens attending for Post
Office Branch ID verification. (SFA_LPI10)
smpact This change will result in higher volumes of Customers attending Post Office Branches, and
a higher volume of ID verifications where ID may not be readily available.
‘Attion to reseiva Logica to confirm service requirements on Post Office do not alter following this change
Expected closeredate I 6/012
Lema 11/01 Logica PM has yet to receive verification from SFA on the approach to 2nd ID relating
to confirmation of address tendered, rather than ownership of the ID. Issue to remain open
18/01 Guarantor model verification remains outstanding. Escalated to Logica PM for action
with SFA
25/01: Logica PM continues to chase SFA for response. Usability workshops to confirm
solution - 15/02/12
01/02 Usability workshops to confirm solution 15/02/12
06/02: No further update - POL remains dependent on output from usability workshop
being convened
22/02/12: Meeting with SFA on 22 February to progress.
tase description Due to quality issues with ISA’ s reporting system since the beginning of the Retail Stock
Management pilot (18 October 2011), the pilot has been unsuccessful and was not
completed as planned in mid-December. As the issues remain unresolved to our
satisfaction, it was decided on 14 December 2011 not to progress to the roll out phase. We
now plan to make a Go/No Go decision on 31 January 2012 about starting rollout between
the end of March and mid-April 2012
Impact Delay to full Network Rollout will cost leverage benefits of 14k per month
Increased costs for extending support for Stock system and internal POL costs
Action to resolve ISA to demonstrate the stability of the system by planned decision day
Re-planning of roll out timeframe to confirm March/April window is achievable
Confirm ISA will cover and accept the increased costs incurred as a result of the delay to
roll out
Expected closure date I 31/03/2012
Page 10 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0009
(FILENAME ]
POL00397379
POL00397379
Status
18/1 Quality plan in progress, good progress has been made, but some issues still to be
resolved,
25/01 ISA and POL continue to perform detailed daily analysis of the Stock Management
data to identify all discrepancies, investigate the root causes, and to identify what needs to
be done to fix the problems.
15/02 No update
22/02/2012: POL cannot commence branch communications until the new order process
has successfully piloted, as this would pose the risk of having to abandon the rollout in the
event of any further delay / failure in the new order process. Possible contingencies have
been identified and are being discussed — with the aim of not impacting the current
forecast rollout schedule.
Issue description
Possible requirement to totally re-plan PFW Tariff due to go live probably moving to late
May 2012. PFW will not proceed unless aligned with Royal Mail.
Impact
The reason being that the government budget will be released circa 21 March, so they do
not want Tariff/stamp prices published at the same time. We are still waiting to hear when
the Tariff date is likely to be, but RM have indicated that it could be as late as May 2012.
Action to resolve
Await to hear from Royal Mail
Expected closure date
21 March 2012
Status
New - Ongoing
issue description
As a result of the UKBA requirement that all development staff are SC cleared and that
UKBA will not authorise security waivers there is an issue around how the relevant staff will
be security cleared in time to deliver the software developments required by the BRP
service.
Impact
Immediate - development
Action to resolve
Our security lead will be discussing with his counterpart in UKBA the option for the code to
be checked by UK based SC cleared individuals, either prior to its despatch from the US or
when it comes in from the US, and explaining the disjoint the UK environment has from the
Us.
Commercial lead in conversation with Cogent who will be reviewing whether there are any
other developers that could be used.
Awaiting final clarification from UKBA. (Part of outstanding decisions document)
Expected closure
date
UKBA have confirmed that the Chinese and Taiwanese nationals will not be allowed to
work on the development of the service and that the US nationals will be required to be
cleared to NATO Confidential level.
Cogent have been asked to provide details of their mitigations to this risk. This risk will
now be closed and reopened as an issue.
Page 11 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0010
POL00397379
POL00397379
( FILENAME ]
04/01/12: This risk was closed and reopened as an issue.
11/01 DISCO (the US based authority who process and issue clearances up to NATO
Confidential Level) have requested further details as to the reasoning behind the need to
provide this level of clearance. Cogent and UKBA have been actioned to provide the
necessary details required by DISCO to enable clearance to be achieved.
Status
25/01 Details have been supplied and we await interim clearance from DISCO within the
next 4 weeks
08/02 700 personnel records reviewed as part of the process
21/02/12: Temporary clearances have started to be issued
Formal feedback received from ergonomist and shared with Wincor and sponsor. Initial
Issue description response is that design is not suitable and changes would need to be made to
accommodate DDA requirements.
Significant modifications are required to bring the proposed solution up to standard. We
Impact are unable to use an off-the-shelf solution. Time, costs, benefits and quality for the project
are now all unknown.
Action to resolve Meeting to take place with NTP and CTP Programme Sponsors 27/02.
Expected closure TBC
date
Status NEW - HIGH
NEW
This project is part of the IT Strand for Network Transformation
cost
£200k approved in 2011/12 under Gi05. Approval to
draw down £36.5 of this to be obtained via Gating 29/02.
QUALITY
Needs approval via Gating 29/2
BENEFITS
N/A (Feasibility only)
Agency Recruitment
Website
(Feasibility)
Jeff Burke
27/04/2012
27/04/2012
1 Click on Project/Programme name to open document with brief summary of individual project/programme
objectives. You will need to scroll from the beginning of the document to find the project/progsararar 49°gFS4
Version Date 14 March 2011
POL-BSFF-0224049_0011
POL00397379
POL00397379
( FILENAME ]
oe 2
5 sI Bo sI & =
2 72I 242I F2I 2 I 2
Programme, 3) £2) Soe =
ue / 2) 5 : Stel 2 i E : F 3 Comments on Status /Change(s) since last report
zg €2I 322) 2°) I 3
e/a =I §
No Change
[ HYPERLINK Current planned go live 01/04/2012..End test report and
“http:/ /iplatform- branch focus article booked for March 2012, means that
He heena/a Post Office activities are back on track for this date. Go-
les /Changel - =
ger420%4201s%62 g 8 s live pending end test report and exit gating.
ONewsletters/IT% I 2) 3 ae > oe
20AND%20CHANG I (5 s < g Overuse of resource, once go live is confirmed, it is
E%20WEEKLY%20 N 2 3
HIGHLIGHT®420REP fe) = eee that the transactions will recoup the investment
ORTS/IT%20Chang
€%20Project’/200 Extensions have to be placed now in order to get the
bjectives.doc™ ] project delivered. Will revise timescales and update
accordingly
[HYPERLINK No Change
“http://iplatform- Requirements workshops complete and draft
sp.intranet.point/s i fi
ites /ChangelS/cha S configuration document delivered with configuration
nge%20%201s%2 I I 5 is; = having now commenced. Board and Champions
ONewsletters/IT% S & Pa Py]
2OAND%<20CHANG I {S) = s 3 pi theidoctment.
E%20WEEKLY%20 2 8 s
HIGHLIGHT>20REP. & Inclusion of 10 Project Champions for training will add
pb Rees £10k to the project (increase cost by just under 5%) — no
e roject
bjectives.dac” I room for tolerance
No Change
[ HYPERLINK Installations in Germany taking place now
“hitp://iplattorm- Germany have put a hold on the rollout of Horizon in
tos/changs/tee Branches (up to 30 days), despite agreement from BFPO
nge%20%201s%2 os 2 c s Northolt, POL and Fujitsu on dates. This is because BFPO
ONewsleters/1T% & 2 & 2 Germany had not arranged the training and cash
Excoweenivn2o I = 8 & = management processes POL and Fujitsu had made all
MlGHLIGHTAzOREP necessary arrangements and had all support ready for
RTS /IT%o2t
wae robctinne BFPO. Further instalments have taken place. All up to
bjectives.doc™ I date with the installation. Roll out will still be put back 30
days.
NEW
This project is part of the IT Strand for Network Transformation
TIME
Due to delays in Local and Main Model specifications
being issued and impact assessed as well as NT Database
Hashiess Dawe gs) 2g = = 1 I data model being provided, this work is unlikely to be
Model 8 a = = $ =] complete by 13/04. Project Manager to start WC 27/02.
ul & $ $ Re-plan required. Formal dependencies to be logged.
” a = cost
£200k approved in 2011/12 under Gi05. Approval to
draw down £4'k of this to be obtained via Gating 29/02.
QUALITY
Needs approval via Gating 29/2
Page 13 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0012
POL00397379
POL00397379
[ FILENAME ]
oe 2
5 3/ E.sI $s =
P 2) Fz] £23I 7eI 2 I a
Sst z
aa : Ee Bh 5 2? E : i 3 Comments on Status /Change(s) since last report
8) 23) S5SI =5
“I é
[HYPERLINK No Change
“http://iplatform- TIME
sp.intranet.point/s The Architectural Strategy for Horizon has still to be
ites /ChangelS/Cha
nge%20%201s%2 § defined — this may potentially impact the timing of Phase
ONewsletters/IT% 5 § g 2 of the development — see new risk below.
20AND%20CHANG B Lal
nawnarnes I*I = Timelines provided by Fujitsu have extended the
HIGHLIGHT%20REP a development and delivery of the solution into Q2 2013.
waorawenane This is unacceptable and has been challenged at a senior
€%20Project%:
bjectives.doc™ ] level
[HYPERLINK No Change
atte plato Project is live. Awaiting formal closure
.intranet.point,
seachecaey Coe rn Project manager contacted and asked to submit the date
nge%20%20Is%2 5 g = when planning to go to gating to gain formal approval to
cE 5
ONewsletters/IT% I 3 g dose project
20AND%20CHANG [> [S] 2 =
E%20WEEKLY%20 5 3
HIGHLIGHT020REP 3
ORTS/IT%20Chang
€%20Project/200
bjectives.doc™ ]
[HYPERLINK No Change
renee, Aplattorne: Instillations are progressing to plan
.intranet.point,
fearchernate) the g 9 aborted instillations due to height/space issues.
nge%20%20Is%2 I 2 re] s Looking at alternative solutions to instillation issues
ONewsletters/IT% I i) = S$ S$
2OAND%<20CHANG I 7) 2 g
E%20WEEKLY%20 c 2 s
HIGHLIGHT%20REP &
ORTS/IT%20Chang
e€%20P roject%200
bjectives.doc" ]
HYPERLINK No Change
“http://iplatform- TIME
sp.intranet.point/s Project is live and preparing for closure
ites/ChangelS/Cha
nge%20%2015%2 I = Project manager contacted and asked to submit the date
ONewsletters/IT% I 2 = g < when planning to go to gating to gain formal approval to
20AND%20CHANG I — zZ = =i Ba Sie t
E/20WEEKLY% 20 I 3 etal alae
HIGHLIGHT020REP.
ORTS/IT%20Chang
€%20P roject%200
bjectives.doc™
[HYPERLINK No change
“http://iplatform- TIME
ranet.point/s sy Business case for Salesforce submitted to February
ites/ChangelS/Cha a
nge%20%201s%2 oo g 2 s POLIC; to be reviewed by correspondence as meeting
ONewsletters/IT% I 12) O > = < ran out of time. Risk of delayed implementation
2OAND%20CHANG I >I g g PI
pyzoweenty20 I 9] =I 8 3 cone
HIGHLIGHT%:20REP 3
ORTS/IT%20Chang Revised costs completed and under discussion with
trative tee Finance to reach final position
jectives.doc"
Page 14 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0013
( FILENAME ]
[HYPERLINK
“http://iplatform-
sp.intranet.point/s
ites/Changel$/Cha
nge%20%201s%2
ONewsletters/IT%
20AND%20CHANG
E%20WEEKLY%20
HIGHLIGHT020REP
ORTS/IT%20Chang
€%20Project%200
bjectives.doc™ ]
G-149
Peter Jones
31/03/12
30/06/12
POL00397379
POL00397379
No Change
TIME
Due to the issues Fujitsu encountered during cycle 2 of
PODG SV&l testing they will no longer complete PODG
‘testing by the end of March 2012 this will also mean that
the PODG go live date 1 April 2012 will need to be
pushed back.
Fujitsu are currently re-planning the remaining activities
and PODG go-live date.
The Client Migration complete by end of June 2012 date
will need to move back once Fujitsu declare the revised
go-live date
QUALITY
PODG has now progressed into cycle 3
Version Date 14 March 2011
Page 15 of 34
POL-BSFF-0224049_ 0014
POL00397379
POL00397379
[FILENAME ]
Programme/
Project! Comments on Status /Change(s) since last report
Project Number
Programme/
Project Manager
Planned
live/Completion
Live date
Time
Cost/Investment
Benefit
Quality
=
>
=
3
a
Current Planned Go-
Change
TIME
Mobile Channel: Phase I has been delivered into live
environment. Delivery date for Phase 2 - waiting for
updated statement of work from Capgemini - delay due
to resource availability/platform stability. Latest update
from Capgemini is that they cannot advise of a release
date for Phase 2 - this is impact build timescales for
Grapple as a result but will be no earlier than April 2012,
this takes the project outside of tolerance. No further
update from Capgemini.
My Secure Zone: Time to complete is now longer than
planned as delays have been experienced from Cap, the
Bank of Ireland and from changes to the IT Roadmap
that have delayed delivery of the Feasibility Study.
[HYPERLINK Online Campaign Measurement and Tracking
“http://iplatform- Revised delivery of 31/03/12 is no longer achievable due
sp.intranet.point/s
ites/ChangelS/Cha
nge%20%201s%2
ONewsletters/IT%
20AND%20CHANG
E%20WEEKLY%20
HIGHLIGHT 20REP
to 1) 3rd parties not being able to implement TagMan on
time, and 2) highly potential changes to Media Planning
and Buying Relationship, which could affect the direction
and delivery of the project. Project Sponsor to advise
direction of project by 20/02/2012.
ORTS/IT%20Chang Pre ES
cost
1% 20P roject/o2t
ie My Secure Zone: Delays with engagement with BO! will
impact on costs.
Travel Money
G-015
Lawrence Addison
31/03/12
31/03/12
The PID has been updated, and we are now awaiting
confirmation of numbers for the financial case from the
business before issuing a draft to stakeholders
Online Campaign Measurement and Tracking
Total cost quoted this week for implementing TagMan on
POL website and on Broadband & HomePhone is
£36,953.60 over budget
BENEFITS
Online Campaign Measurement and Tracking
Three-year benefits have slipped due to delay in delivery.
Benefits starting from financial year April 2012/2013
approved by Project Sponsor and Finance Business
Partner 12/08/11 however these benefits are no longer
achievable due to the delay in delivery
Page 16 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0015
POL00397379
POL00397379
FILENAME ]
oe 2
5 5I B «I & =
5 8/ 2.5 A
=I F2I 282I 22 =
5 aI ES
ae d = 3? E23 z Comments on Status /Change(s) since last report
a aI/g =I & s
3
[ HYPERLINK No Change
“http://iplatform- £48,661 mails transactions undertaken to date
.intranet.point,
earchenaais the Ps Branch visits undertaken at a number of branches where
nige%20%201s%2 I _I © = x no customers signed up to provide additional hints and
ONewsletters/IT% I I > Py r set wractia roadway Crow ,
SCANDSGEOCAANG S ca = 3 tips and best practices from Broadway Crown Office.
E%20WEEKLY%20 5 = = Training on the Horizon transaction also provided
MIGHLGHT:/208IP o Branches have been set a target to sign up customers in
ORTS/IT%20Chang
€%20Project%200 the next 3 weeks
bjectives.doc™ ]
[ HYPERLINK No Change
/ On track for go-live on 1 March
ites/ChangelS/¢ha = Approval for go-live obtained at gating Forum on 22
nge%20%20Is%2 o gs x ~ February.
ONewsletters/IT% I 3) << > 5
2OAND%20CHANG I (5 —€ x e
E%/20WEEKLY%20 5 S °
HIGHLIGHT:20REP =
ORTS/IT%20Chang
€%20P roject"%200
bjectives.doc™
PROJECT ON HOLD
This project is part of Network Transformation
No Change
TIME
Fujitsu paper detailing the additional costs associated
with supporting back office functionality via the 3rd party
application (originally out of scope) has been provided
and the Feasibility Report updated to reflect the changes.
costs
“http /tplatform- emaining value on CT has been utilised for the Bac!
Ha R I CT has b lised for the Back
sp.intranet.point/site Office report.
's/ChangelS/Change 5 « BENEFITS
%20%201s%20News I I = =
letters/IT%20AND% I © = 3 Initial benefits identified for the full implementation do
20CHANGE%20WEEK I © = o
LYY20HIGHLIGHTG2 = 2 not provide a viable commercial offer that supports the
OREPORTS/IT%20Cha
nge%20Project%200
bjectives.doc" ]
development of the EPOS integration solution.
The Fujitsu report on “back office” functionality
increases the development cost by £2m — £3m while
providing a saving of £335k (approx) on refurbishment
costs,
QUALITY
Quality remains green though the project remains
cognisant of the large number of options and alternative
requirement set that represent a risk to quality and will
need to be managed
Version Date 14 March 20
Page 17 of 34
POL-BSFF-0224049_ 0016
POL00397379
POL00397379
[ FILENAME ]
oe 2
358 22/3.) 7
/ I FE) 233I Fe bse
Programme, 2] £2) Sue] 53 =
Project! 3 5 zt & = 2 E & i 8 Comments on Status /Change(s) since last report
zg #2) g22I Eo) I 8
=I 3
3
[HYPERLINK No Change
“http://iplattorm- All key preparations are completed. Sales of Euro
inte }.point,
earchenaais the «I. Travellers Cheques will cease on i March. Return of
nge%20%201s%2 I SI = S s unsold stock will begin at the end of March.
ONewsletters/IT% I 8 Ei =
20AND%20CHANG I SI = 3 4
E%20WEEKLY%20 u) a e -
HIGHLIGHT%20REP & °
ORTS/IT%20Chang
€%20Project%200
bjectives.doc™ ]
No Change
This programme currently reports against 24 individual
projects and activities.
London Public Services Network
AEI Intermediary Gateway. Business case for will be
considered by POLIC on 21* February. Go live of this
technical solution has now slipped to August the impact
[HYPERLINK
“http://iplattorm- on LPSN is being assessed.
aah pala fs UKBA Implementation
ites/ChangelS/Cha 5 Regression testing at Cogent has now completed and
nge%20%2018%2 I I g 8 Branch communications re Branch enlivening have been
ONewsletters/IT% I co] © 3 3
2OAND%20CHANG I =I = = issued ahead of the Model Office install on scheduled for
E%2OWEEKLY%20 I “I > aa 21st February.
ours/it9czochaeny ” HMRC — Tax Credits
e*/20Project¥200 8-branch pilot continue. Client feedback is expected
bjectives.doc™ ] within the next 2 weeks on volumes and quality of
processing.
Assisted Digital (Kiosk Procurement)/DVLA Easipayment/Cross
Government IDA (Universal Credit)/CRM Implementation
Business Cases submitted to POLIC for consideration on
21 February.
Touch 21D
Go-live date 29 March confirmed
[HYPERLINK No Change
“http://iplatform- Remaining activities within programme
sp.intranet.point/s
ites /ChangelS/¢ha > Review and amend ADC scripts to commence once
nge%20%201s%2 eal 8 Pa Z pending resource request fulfilled. To be planned during
ONewsletters/IT% I = =} e feasibili
2OANDY20CHANG I (5-5 = = v
E%/20WEEKLY%20 2 > > Review Marketing propositions (to be planned)
HIGHLIGHT%20REP i) Review and amend customer management strategy
ORTS/IT%20Chang Introd ; for Over 50" s Lif
e%20P roject%200 introduction of quote option for Over 50’ s Life
bjectives.doc" ] Insurance (time to be confirmed
Page 18 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0017
POL00397379
POL00397379
( FILENAME ]
oe 2
5 sI Bo sI & =
$\ >2I £88 5
rogramme, 2 =
Project! 3 5 3: & = 2I#I 2) 5 8 Comments on Status /Change(s) since last report
gI £2I g=2I B°I I 3
e aI/g =I & s
3
No Change
A baselined Project Schedule cannot be fully confirmed
until the main contractor for the building works has
created/agreed a plan which has been reviewed for
opportunities, practicalities and impact / tradeoffs in
order to bring forward some of the property work.
Glasgow Cash [ p 1 ‘i
HYPERLINK aI 3 « lease Note that a plan that reflects the most recent
../\T%20Change =) a 2 7 schedule available from Nick Warwick JYM) has been
oon Al os = 2 incorporated into a Consolidated Project Plan — but this
jectives.doc" ms
FatE ETE oI & s cannot be updated yet with more granular property work
(CASPER) information.
Current estimated completion date for the project is end
June 2012. This would normally incur a RED status as it
exceeds the original project target end-date of March
2012.
Azzy Zaidi has replaced Mitch Fussell as Project Manager
[HYPERLINK No Change
“http://iplatform- - Fujitsu has been awarded preferred supplier status —
et. point,
sathenatite a). focusing on transition, service and acceptance schedules
nge%20%20Is%2 I zg Ss a] Revised PID received from Fujitsu
ONewsletters/IT% I + J Pa :
20AND%20CHANG S 9 5 s Contract resource interviews and on-boarding of
E%20WEEKLY%20 5 2 s contractors underway.
HIGHLIGHT%20REP =
ORTS/IT%20Chang 8
e%20Project%200
bjectives.doc" ]
Horizon Data L rl
This project is part of the IT Strand for Network Transformation
Centre © a 7 TIME
Operations $ xz g g Fujitsu have not delivered the Feasibility Study to initial
4s] a = a SI =} deadline of 13/02. Now forecasting delivery end of
Impact of w]e g g
vy 8 2 g February.
Extended Hours QUALITY
Feasibility Study Needs approval via Gating 29/2
[ HYPERLINK No Change
“http://iplatform- TIME
ranet.point/s c Re-planned IT Solutions Delivery Framework plan to
ites/ChangelS/Cha 5
necrinoraz0nv2 II & FS « accommodate the DVLA opportunity for FOoG. Enabling
ONewsletters/IT% I 0 be a Sy the business to call off from the Framework panel by mid
20AND%<20CHANG I 7) 2 s Tone
E%20WEEKLY%20 = PS i
HIGHLIGHT020REP. 6
ORTS/IT%20Chang
e%20P roject%200
bjectives.doc™ ]
Page 19 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0018
POL00397379
POL00397379
[ FILENAME ]
oe 2
5 sI B.s/ 6 =
$I > 2I Ee8I 3 5
programme; I I £eI 222) ES 2 5 I 2
z 3 = 4
Project! = 2 = 3: & 2 eles i 8 Comments on Status /Change(s) since last report
3] 22) 32$I #=I I=
= =
a aI/g =I & s
fj
[HYPERLINK No Change
“http: //iplatform- TIME
sp.intranet.point/s c There is a risk that the incumbent supplier management
ites/ChangelS/Cha f o o .
nge%20%201s%2 FA = = workstream is not adequately resourced. Currently being
ONewsletters/IT% I & e & & absorbed within the existing programme team but needs
20AND%20CHANG I (+ = i r
pe2owerKty%20 I I -S = = ne support
HIGHLIGHT" 20REP 5 ” °
ORTS/IT%20Chang Costs may be increased if the option to increase external
e%20Project%200 resource is taken to mitigate the risk on Time.
bjectives.doc™
[HYPERLINK PROJECT ON HOLD
“http://iplatform- TIME
sp.intranet.point/s
ites/Changels/Cha ~ Risk/Benefit review for PCl compliance undertaken and
nge%20%201s%2 ca s agreed risk outweighs benefit. Delivery will be delayed
ONewsletters/IT% I — e until Junction is PCI compliant. Anticipated delivery July
20AND%20CHANG I (5 5
E%20WEEKLY%20 s 2 2012.
HICSS 5 = cost
RTS /1T%0 24 (=a
a Fs Additional resource costs may be incurred due to
bjectives.doc™ ] a additional work on PCI compliance and delay.
[HYPERLINK No Change
“hitp://iplattorm- Following end-to-end testing with Horizon, Fujitsu
ranet.point/s
ites/ChangelS/Cha identified development required for the inbound
nge%20%201s%2 I _I © s a payment acknowledgement file from HMS. As any
ONewsletters/IT% I 3) 5 > >Ez devel iefestesting, theknoek-
20anp%20cHaNc I <I © s ra: evelopment requires complete testing, the knock-on
E%20WEEKLY%20 I ‘I 3 & effect is a 2-week delay.
HIGHLIGHT©20REP
ORTS/IT%20Chang
e%20P roject%200
bjectives.doc" ]
(HYPERLINK No Change
“http://iplatform- TIME
sp.intranet.point/s The Programme timescales are very stretching and in the
mca I} 2). . next 2 months, we have several critical milestones to hit
ONewsletters/IT% I =) 5 3 3
2OAND%20CHANG I =I = 5 5
E%2OWEEKLY%20 I SI 2 > ad
HIGHLIGHT©20REP
ORTS/1T%20Chang
€%20Project%200
bjectives.doc" ]
Page 20 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0019
POL00397379
POL00397379
[ FILENAME ]
oe 2
5 s/ Bo sI 8 =
3 5 2 3s =
srracereee/ : Ee Bh E 2 4 E : i 3 Comments on Status /Change(s) since last report
SI) 33) 2 <3
2) I B=8I = 3
e/a =I §
NEW
TIME
CSC has not yet provided detailed quote or plan to
deliver as promised. Also waiting on software installation
a from CSC to commence work on contingency solution.
D
zB Escalated via Head of IT.
Network -I 5 ha] 4] costs
Transformation so g en > a 2.
Database and i & 3 Allocated budget is £152k for 2011/12. £76k of this
Workflow Tool 8 = = year’ s budget committed through Fujitsu. Head of
a Finance provided advice that POLIC paper required to
seek funding. Awaiting CSC development costs to
submit for approval of 2011/12 shortfall.
QUALITY
Plan in place for contingency solution only.
Network Travel No change
Insurance Sales ul E § 5 s Trial planned for 02/04/2012. Possible delay to go live.
HYPERLINK aj2— § s New date of June 2012 has been accepted by project
"../IT%20Change I (5! S sl Ss < s60tBor
%20Project%200b a) ty i .
jectives.doc" Planning workshop scheduled for 22 February.
NEW
This project is part of the IT Strand for Network Transformation
TIME
wy) 6g Plan to be developed.
NTP Issues wl 5 y < cost
F
Management S = a 2 £200k approved in 2011/12 under G105. Approval to
bas ~ draw down £10k of this to be obtained via Gating 29/02
QUALITY
Needs approval via Gating 29/2
[ HYPERLINK No Change
srenbe/ Aplattorne Successfully went live on 6 February
.intranet.point,
iearteepae/te al Planned date for approval to close is 9 March
nge%20%201s%2 I SI x 2
ONewsletters/IT% I a ~~ =
20AND%20CHANG I 2) 5 g g
E%20WEEKLY%20 I 5I 2 3 3
HIGHLIGHT%20REP a
ORTS/IT%20Chang
e€%20P roject%200
bjectives.doc" ]
Page 21 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0020
POL00397379
POL00397379
[ FILENAME ]
oe 2
5 sI Bo sI & =
BI 2 E
2 22) 283I Ze : =I 2
Programme/ 2I £2) Sue] 53/2 = "
Project! = 8 : 2 & = 2\ez i 3 Comments on Status /Change(s) since last report
2) es) 2eI Ss” 3
cs aI/g =I & s
3
No Change
TIME
ISA plans now show best case completion is April 2012.
Joint POL/ISA planning session to understand key risks to
April date. Business case costs reforecast based on
revised test approach, timescales, and split of shop from
print shop.
[HYPERLINK costs oe
http://iplattorm- Business Case approved (Aug 2011): £111.6K
earcheans/ the Spend to end of Jan: £42K
ites/Changel =
ge'420%42019%62 I 2 . « : Total forecast to spend to end of project: £220K (retail
ONewsletters/IT% I 3 S o KA shop only). Costs reforecast based on splitting out print
20AND%20CHANG I c 3 g =I = a
E%2OWEEKLY%20 oO § 5 s shop, and proposed testing approach for Online Shop.
HIGHLIGHT%20REP a = Agreed to split and raise 2 separate PIDs for Online Retail
ORTS/IT%20Chang and Online Print Shop. Once approved at POLIC, costs
e%20P roject%200
bjectives.doc" ] will revert to Green status.
BENEFITS
2011/12: £442k (Oct 2011 Launch)
Project go live date is estimated April 2012 therefore
benefits stated in the business case for 2011/12 will not be
achieved. Planned to reforecast business case. Session
to review business case planned for February 2012. To
be re-baselined post POLIC approval of PID.
[HYPERLINK No Change
“htt Livan Project manager contacted and asked to submit the date
ranet.point/s if
ites/Changel/cha - when planning to go to gating to gain formal approval to
nge%20%2018%2 I I = close project.
ONewsletters/IT% I SI 6 = g
20AND%20CHANG I -4I = 2 =
E%20WEEKLY%20 a fs &
HIGHLIGHT020REP. o
ORTS/IT%20Chang
e%20Project%200
bjectives.doc" ]
[HYPERLINK No Change
“http://iplatform- Project is live. Delivered and awaiting closure
ranet.point/s
ites/changel$/¢ha - Project manager contacted and asked to submit the date
nge%20%2018%2 I _I 2 = when planning to go to gating to gain formal approval to
euincocune g 8 5 £ close project. Project Manager is planning to seek
+) os S
E%20WEEKLY%20 I ‘I 8 hy approval to close on 14 May.
HIGHLIGHT%20REP 2
ORTS/IT%20Chang
e%20Project%200
bjectives.doc™ ]
Page 22 of 34
Version Date 14 March 2011
POL-BSFF-0224049_0021
POL00397379
POL00397379
[ FILENAME ]
oe 2
= sI B.sI 8 =
2) 22 23I FeI I =I .I 21
Programme/ 2) SI Soe 3 =
Project! 3 5 zt & = 2 E : i 8 Comments on Status /Change(s) since last report
2) €=I Ses) & 3
a aI/g =I & s
fj
[HYPERLINK No Change
“http://iplattorm- Live from 24 October. 11,490 terminals upgraded to
.intranet.point,
esrchengais/ the . date. Number of upgrades is within agreed tolerances
nge%20%2018%2 I 3 = Project manager contacted and asked to submit the date
ONewsletters/IT% I us) es Fy
20AND%20CHANG I 3, S = 5 when planning to go to gating to gain formal approval to
E%20WEEKLY%20 (= = close project
HIGHLIGHT420REP <
ORTS/IT%20Chang
€%20P roject%200
bjectives.doc™ ]
[HYPERLINK No Change
“http://iplatform- Costs
sp.intranet.point/s _ There is a likelihood that there would be an increase in
ites/ChangelS/Cha =
nige%420%2018%2 I _ 3 = 2 Project costs as a result of the following CT expected
ONewsletters/IT% I SI < = = from Fujitsu:
SI Ss
2OAND%20CHANG I 7 I E 8 g
F°/20WEEKLY%20 Oo E > S There is also the risk of additional costs from RMG call
HIGHLIGHT020REP. = centres as RM is not willing to become PC! compliant
ORTS/IT%20Chang within our timescales so in order to do so, POL may have
€%20Project%200
bjectives.doc” ] to pay for the audit.
[HYPERLINK No Change
renee, Aplattorne: Authorised Budget 2011/12- ££4,249,726.:17
.intranet.point,
fearchernate) the Actual spend/committed to date 24/01/2012 - £4,177,210
nge%20%20Is%2 I I © i“ a] POLIC has approved funding for the purchase of the PIN
Y 5 ~ —
aeiemcuane I o] s = Pads and FS resource to produce a fixed price proposal
= —
E%20WEEKLY%20 I ~ i gS s for the development, implementation and rollout.
HIGHLIGHT620REP
ORTS/IT20Chang
€%20P roject%200
bjectives.doc™ ]
[HYPERLINK No Change
“http://iplatform- Phase 1&2 of rollout of Camelot transaction
sp.intranet.point/s
ites /ChangelS/Cha o acknowledgement completed.
nge%20%201s%2 @ c= 2 Successfully rolled out Camelot to Phase 4 branches
ONewsletters/IT% I = ic} = =
re 6/17 February
20AND%20CHANG I (5I 5 g g
E%20WEEKLY%20 8 = = Phase 3 planned for 24/02/2012
penser rarelanr pel Roll out to paystation™ branches completed.
ORTS/IT%20Chang
€%20P roject%200
bjectives.doc" ]
[HYPERLINK No Change
“http://iplatform- Project Manger is planning to seek approval to close at
ranet.point/s » 4
ites/Changels/cha 4 gating Forum on 14 March
nige%20%201s%2 E c
ONewsletters/IT% I I 5 > 2
20AND%20CHANG I ~ a g =
E%20WEEKLY%20 = mB
HIGHLIGHT©20REP a
ORTS/IT%20Chang Le
e%20Project%200
bjectives.doc" ]
Page 23 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0022
POL00397379
POL00397379
[ FILENAME ]
oe 2
5 sI B.sI 8 =
2) 22 23I FeI I =I .I 21
Programme, 2 2) Sut = =
a / 5 3 = 3? E = i : B 3 Comments on Status /Change(s) since last report
= 3/ = -5
2) £2I s23I § 3
e aI/g =I & s
fj
Change
TIME
This will remain Amber until all workstream plans are
available, and a viable IT plan can be agreed
[HYPERLINK cost
“http://iplatform- There is severe pressure on Separation budgets to meet
eclecasy Ce c overall POL financial objectives. Until plans are agreed, it
ngersrorerois2 I_I I os I ss I x) will not be clear whether all IT requirements can be met
a 2I 2
Ghewsieners/I™% I Sle = = 3] 8] within budgetary constraints
A p < =
Ex20weeKty%20 I O) © 3 3 I I BENEFITS
HIGHLIGHT420REP 5 No benefits objectives have yet been identified; basic
ORTS/IT%20Chang provision of separated IT is mandatory; there is a need to
Heatleessor identify what, if any, provision is benefits-driven over and
above
QUALITY
Quality objectives will be defined as part of the IT
delivery plan, due by June 2012.
[ HYPERLINK No Change
“http://iplatform- TIME
sp.intranet.point/s The Target Operating model content has been agreed
i w
peat brss oriees 3 n 7 with all parties providing signoff. Activity has been
ONewsletters/IT% g @ 8 5 underway to create a detailed project plan, which
20AND%20CHANG 3 e - = I
nes IO] 8 z 5S currently identifies a go-live date in August. A joined up
HIGHLIGHT%20REP pe: project plan is being put together for the programme to
pe atest detail actual delivery dates
€%20Project%:
bjectives.doc" ]
No Change
PIR for Horizon phase is being written. A decision to
tne olan close of carry on with the Post & Go phase of the project
“http://iplatform-
i Ta otetpotat /s 2 will be made following delivery of this PIR. Current
ites /ChangelS/Cha £ thinking is that it is very likely that formal approval for
nge%20%201s%2 S =
ONewsletters/IT% I 3) & = closure will be sought. A request has been sent to
20AND%20CHANG & E ™ project manager for the timescale for delivery of the PIR
g fs
ORTS/IT%20Chang oO Sponsor has indicated that the Post & Go element should
trattestae be progressed by the Post & Go V2 project.
jectives.doc'
! Confirmation to be sought from Kim Lindsay, Project
Sponsor for P&GV2 that project will pick up this element
Page 24 of 34
Version Date 14 March 2011
POL-BSFF-0224049 0023
POL00397379
POL00397379
( FILENAME ]
oe 2
5 s/ Bo sI 8 =
2 72I 242I F2I 2 I 2
Programme, 3) £2) Soe =
ue / 2) 5 : Stel 2 i E : F 3 Comments on Status /Change(s) since last report
gI £2I g=2I B°I I 3
e eI3 =I § s
No Change
15 branches/19' kiosks have been upgraded to Post &
Go V2.
TIME
[ HYPERLINK Rollout plan agreed with network and status has
ain remained as Amber as no agreed date yet for the 4
sp.intranet.point/s
ites/ChangelS/Cha 2 Welsh branches.
nge%20%201s%2 I ..I © 5 s Plan received from Wincor and agreed with branches for
~% I I ws SS —
sunaeune Ie] «I & I s the 9 branches with the lower spec CPUs. 8 of the 9
E%20WEEKLY%20 I ‘+ = & Ss upgrades have been successfully completed.
HIGHLIGHT020REP. a costs
pi arp The over spend on this project is within the overall
biectives.doc""] bounds of the wider Mails projects and the Finance
Business Partner is fine with this.
BENEFITS
Benefits for 2011/12 may not be fully met and are being
reviewed
No Change
Costs are forecast to be outside of agreed tolerances.
[ HYPERLINK Olympics PID will need to be re-submitted to POLIC in
://iplattorm- February
hae VdunasI tee e Engagement with the Gold Medallist next day branches
nge%20%20Is%2 = 3 a a will start w/c 6" February. This is an invitation to take
ONewsletters/IT% I SI = 5 5 part approach ~ we will be in a position to confirm the list
20AND%20CHANG U) 8 . =
E*/20WEEKLY%20 5 2 2 by the end of February of next day branches because of
HIGHLIGHT%20REP ao this engagement.
panermasene Accreditation Process - POL specific internal process has
bjectives.doc" ] been defined, LOCOG consent form awaiting sign off by
Network Director to enable POL’ s accreditation account
to be opened with LOCOG
Page 25 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0024
POL00397379
POL00397379
[ FILENAME ]
oe 2
5 sI 2.8/6 =
#I 22) S32 Bel I ze 2
Programme/ 2) £2I Sys] 53) 2] 3 3I = ,
2 = Comments on Status /Change(s) since last report
Project" z Bs PES = =I 2] 3I 3 /Change(s) por
2I £3I B22) § 3
cs aI/g =I & s
3
No change
TIME
Original plan was to complete OJUE by August 2012
The expected delivery date to sign contracts is currently
[HYPERLINK 8 under review/being re-planned due to delays with
“http://iplattorm- N finalising requirements, additional time required for
sp.intranet.point/s a
ites/ChangelS/¢ha pe contract product, and the recommendation to invite 5
nge%20%201s%2 I.) © = s bidders to the competitive dialogue stage. Revised plan
ONewsletters/IT% I SI S IS EEA 2) SiE) willbe submitted to Project Board for ratification
20AND%20CHANG oO > $ < z costs
E%20WEEKLY%20 » a a
HIGHLIGHT 20REP 5s Business Case approved to date: £687.9k
ORTS/IT%20Chang = Benefits: N/A
9 ject®
S%20Projecti200 2 Project costs to be reviewed by Finance.
bjectives.doc" ] a
w IT&C Resource Costs to date: £171,234
TOTAL Cost spend is £243,926
Total Costs to complete: £687.9k
Business case to be reviewed and resubmitted if required
NEW
This project is part of the IT Strand for Network Transformation
aw ~ cost
Product a) g Ss 5 sai _
oI = i S a £200k approved in 2011/12 under G105. Approval to
5
Reference Data I 8 te = = > draw down £38.5k of this to be obtained via Gating
1 i g
(Feasibility) vy @ Dy 5 cuare
Needs approval via Gating 29/2
[ HYPERLINK No Change
“http://iplatform- Project manager contacted and asked to submit the date
sp.intranet.point/s
ites /ChangelS/cha c when planning to go to gating to gain formal approval to
nge%20%2018%2 I I = close project. Project Manager is planning to seek
ONewsletters /IT% faa) o ~ e -
20AND%20CHANG I ZI © Ss 3 approval to close on 14 May.
E%20WEEKLY%20 mS 8 a
HIGHLIGHT%20REP 2
ORTS/IT%20Chang
e%20Project*%200
bjectives.doc™
Page 26 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0025
POL00397379
POL00397379
[ FILENAME ]
oe 2
. 3 s st °° =
2) 32) 332) 3 B
= E
Programme/ Bs zs g22 Be I 314 2)
Project! 3 Be 3: & zee = i 8 Comments on Status /Change(s) since last report
2I €s) 22I 37] I z
e eI3 =I § s
No Change
Contract signed 9 September. Go-live on 23 September
2011.
[HYPERLINK Currently planning to seek approval to close 22/02
“hitp://iplatform- re a al
sp.intranet.point/s COST
ites/ChangelS/Cha & On track for delivery to budget detailed with the PID
nge%20%201s%2 {e} =
ONewsletters/IT% g 2 s Skills Group Costs in original CPD: £10,000
20AND%20CHANG I (I 8 $ = Skills Group Costs in PID: additional £12,040
E%20WEEKLY%20 5 S
HIGHLIGHT?20REP & Total Skills Group Costs: £22,040
ORTS/IT%20Chang Projected Spend to Date: £19,935
£%20Project%200 Actual Spend to Date: £13,218
bjectives.doc™ I .
Positive Variance: £6,717
Project commenced in 2010/11 and will be delivered in
2011/12, hence two elements of Skills Group Costs.
[HYPERLINK No change
“http://iplatform- Mail Integrity Live 3 October 2011. Financial Services Live
.intranet.point,
secheransy Ce 6 January 2012. On track for Data Protection, go live on
nge%20%201s%2 I 8 = = 12 March 2012.
ONewsletters/IT% a} & oe o
20AND%<20CHANG I {y = Ss 3 Module 3 Data Protection - Q&As uploaded to Horizon
E%20WEEKLY%20 rf] s s and tested successfully on 16/17 February.
HIGHLIGHT420REP
ORTS/IT%20Chang
e€%20P roject%200
bjectives.doc™
[HYPERLINK No Change
“http://iplatform- Project manager contacted and asked to submit the date
sp.intranet.point/s
ites /ChangelS/cha 5 when planning to go to gating to gain formal approval to
nge%20%201s%2 2 = close project
ONewsletters/IT% I S) & & g <
2OAND%20CHANG I I — = 3 z
E%20WEEKLY%20 $ R
HIGHLIGHT020REP. a
ORTS/IT%20Chang
€%20Project%200
bjectives.doc™
Page 27 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0026
POL00397379
POL00397379
[ FILENAME ]
oe 2
5 s/ Bo sI 8 =
3 5 3 ES =I 2)
ae = = 33 B 2 2 E H i 3 Comments on Status /Change(s) since last report
3I 33I 25S) 25 S o
2) £2I s23I § 3
cs eI3 =I § s
No Change
TIME
Successful (qualified) Go decision for rollout reached,
with remaining outstanding items to be resolved by end
Feb. when a final readiness assessment will give the go-
ahead to starting branch communications
Clarification of some of the acceptance criteria for Go/No
Go with ISA is still taking place.
(HYPERLINK The revised rollout schedule has been communicated to
“hitp://iplatform-
sulettont. pints = Ors and stocktaking planning is underway
ites/ChangelS/Cha c .
nge%20%201s%2 I I 2 s 3 I Business Case approved (Apr 2011): £398K
ONewsletters/IT% I SI = = mY I Spend to date: £191,350
2OAND%20CHANG I «I = eg = ‘
P20WEEKLY%20 I “IS 2 3 Forecast to spend to end of project: £334K
HIGHLIGHT%20REP a = BENEFITS
ORTS/IT20Chang “ 2011/12: 175K of reduced losses and support system costs
e%20P roject%200 198% YG
bjectives.doc” ] 2012/13: 250K reduced losses
In-year benefits are at risk because the Implementation
of the full network is April 2012 the earliest.
QUALITY
Substantially, quality issues with the Retail Stock
Management reporting module have been resolved, with
further work on the following areas:
© sales, delivery and audit movements
Further work is planned on these during February.
CHANGE
TIME
RM is unable to confirm exact dates for 2012 Tariff Go
Live (currently provisioned for 16th April 2012) and Tariff
c
HYPERLINK 2 = « Price Release to the General Public (currently provisioned
CHYPERLINK x £2} 8] & : yp
“../1T%20Change I I ~ Pao q for 16th March 2012). This means that POL are unable to
%20Project’%200b I 7) — s ££ GF
a effectively plan for 2012 Tariff Change and can no’
jectives.doc’ o 8 = 2 ffectively plan for 2012 Tariff Change and t
2 - confirm support for any desired go live dates
BENEFITS
Delay in go live will also delay and reduce benefits
realisation
[HYPERLINK Sb 2 No change
Sa Pa 2
iTeé2ochange I SB E 3 3 Contract Returns enhancements new specification
Y20Project%200b I ZV L 5 5 EERE) signed off for — 30 April delivery following Tariff’ s
jectivesdoe" 1/4 I GPS i .
P am No Change
HYPERLINK Sb o o _
%/IT%20Change op E 3 3 International Reply Coupons
%7WProject%200b I SL = = = Network withdrawal — implementation sign off achieved
jectivesdoc"]/4 I OF 2S go live 18 February 2012
Page 28 of 34
Version Date 14 March 20
POL-BSFF-0224049_ 0027
POL00397379
POL00397379
( FILENAME ]
= 3
5 3I B & =
3) 22
Programme/ 2) £3) SueI ES) 2 =I 2 .
Project! = = 2 & zeit : i 3 Comments on Status /Change(s) since last report
3) 33) 2 33
gI £2I ge8I & 3
aS] 3
No Change
The new Tariff go-live date is unconfirmed
g There is a possible requirement to re-plan PFW Tariff due
- £ to go live probably moving to late May 2012. PFW will
il-Mail ~ o
ily at 2 z $ S$ not proceed unless aligned with Royal Mail
—Parcelforce SI 4 $ $ The reason being that the government budget will be
Montane 15) = = released circa 21 March, so they do not want Tariff/stamp
= prices published at the same time. We are still waiting to
hear when the Tariff date is likely to be, but RM have
indicated that it could be as late as May 2012,
[HYPERLINK No Change
renee Aplattorne: Fully Meshed connectivity costs have been reviewed and
int I it,
earchengas) Cee - re-submitted to Santander. Costs reduced from £46k to
nge%20%201s%2 2 = s £33k. Awaiting approval / confirmation of commercial
ONewsletters/IT% I SI g = 3 = cover from Santander.
2OAND%20CHANG I (I = i S
oO
E%2OWEEKLY%20 8 s 2
HIGHLIGHT" 20REP 2
ORTS/IT%20Chang
e%20Project%200
bjectives.doc" ]
CHANGE
TIME
The Wincor solution needs further modification to ensure
[HYPERLINK
“http://iplattorm- that this meets the DDA requirements and therefore this
Hi vehenacisyche would no longer be an off the shelf solution. Further
ites, angel é
ngeeanovaz0ls%e2 gl] = I s discussions to be held with Wincor once we know the
a < =
ONewsletters/IT% I = a Ss = i -M-Me-y outcome of the agent proposition details for Post & Go
noanprszocnans I (3) S] S I § in Main branches
HIGHLIGHT" 20REP a cost
ORTS/IT%20Chang Costs unknown until we have an agreed proposal
€%20Project%200 QUALITY
bjectives.doc" ] Unknown
BENEFITS
No solution available
CHANGE
5 Our current primary Client (British Gas) has put their
3 E « a Smart Meters project on hold pending an internal review
Strategic Smart 7 $ i ce <
(Meter)Solution gI 2 ies, P) = (because of the debate both within the industry & at
Project Z 5 = = Government level surrounding the future of Smart
& Meters). Therefore, we currently do not have any firm
Requirements upon which to base Feasibility Study
Page 29 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0028
POL00397379
POL00397379
[ FILENAME ]
— 3
5 3/ B.sI =
2) 22 23I FeI I =I .I 21
Pr Ey 5I 656 S 2
aa : Ee SEs] 22 E : Ae Comments on Status /Change(s) since last report
2) £2I g22I 87) I 3
aI/g =I & s
s
[HYPERLINK No Change
“http://iplatform- Re-planning required — Authorised PID states final
tre yehangas/ce ¢ migration (Go Live) to be completed by end March 2012
nge%20%2018%2 I 3 2 By Indicative timeline from CSC for the WCS and Mercia
ene are 2 2 upgrade states a completion date of 17th October 2012
evzowerKiv20 I] = 5 = This timeline includes decommissioning works which will
teeing, = need to be completed post go live of the actual systems
ORTS/IT%20C
puaoriamcnenoe upgrade. This timeline is outside the go live date stated
bjectives.doc" ] within the authorised PID,
No Change
[HYPERLINK TIME
“http://iplatform- Go-live date agreed: 13/03/ 2012
sp.intranet.point/s cost
ites/ChangelS/Cha = 7 Business case authorised to spend: £166,000
nige%20%201s%2 I I © x S :
ONewsletters/IT% I SI c s & [fF Accumulated spend to end of May 2011: £166,429
20AND%20CHANG I <)I © $ 3 214] Forecast to spend to end of the project: £178,859
E%20WEEKLY%20 I “I a o .
HIGHLIGHT420REP i) a Discrepancy: Overspend of skill group cost due to 12
ORTS/IT%20Chang months supplier delay. Finance has confirmed that
Y ject’
tema] project funding will be made available for skill group
costs to complete the New Refund Process activity.
[HYPERLINK No Change
“http://iplatform- Project Initiation Document for delivery is planned for 29
sp.intranet.point/s
ites /ChangelS/Cha a 7 February.
nige%20%201s%2 I I © s s Approval of the feasibility is planned for 6 March and
ONewsletters/IT% I 03) Ce es POLIC ia piannad fara h
DOANDYZOCHANG I =5I © 3 3 OLIC approval is planned for 20 Marc
E%2OWEEKLY%20 2 = ES
HIGHLIGHT’020REP ce
ORTS/IT%20Chang
€%20Project%200
bjectives.doc™ ]
Page 30 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0029
POL00397379
POL00397379
[ FILENAME ]
oe 2
. 3 s st °° =
2 72I 242I F2I 2 I 2
Programa / : a2 Sie 22I 8 : ia Comments on Status /change(s) since last report
SI 33) 253) <5
gfe, gFf) i I (8
No Change
Project is currently planning to seek approval at Gating
on 28/03/2012
QUALITY
Unable to close the project due to the outstanding
issues.
Three requirements from Phase 2 remain outstanding:
[HYPERLINK 1) Atlas, Omniture, Yahoo, Gomez tagging has not
“iatpr/ /Iplettorm- been done by FRES/FIS, as this is still an
sp.intranet.point/s
ites/ChangelS/Cha Ee] outstanding POL requirement undelivered.
i= -
nge%20%201s%2 I 2) sg = 2) TMC BRANDS Customer/Transactional
ONewsletters/IT% IXI @ ~ 2
20AND%20CHANG = rm g S (loads/spends) must be supplied by FRES to POL
EY20WEEKLY%20 I I & s RAPP.
a
penal 3.) Outstanding log of known web defects that
€%20Project%200 need to be fixed and re-tested/verified by POL
bjectives.doc” ] eg DDA
Itis a POL requirement that these 3 requirements are
resolved before TMC Phase 3, i.e. they should not be
carried forward and included as requirements in Phase 3.
FRES have asked for project to be closed or confirmation
of what needs to be done to close the project.
[HYPERLINK als bebawen
SI £
mpite20change I =I ¥ Analysis work in progress
%20Project%200b & 2 e Feasibility Report planned to be delivered 30 March 2012
jectives.doc™ } ) s Planning to attend Gating Forum and POLIC in April
CHANGE
Pilot Live from 13/02/12. Pilot scheduled to end 25 May
2012.
Within budget
Authorised budget: £70.2k
o Actual spend to date: £38k
[HYPERLINK al 3 3 F-} Forecast spend to date: £60.9k
"./%20Change I SI 2 & &
vézoProject%s200b I *) s I 3 Forecast spend to delivery: £60.9k
jectives.doc™ ] o Ee 2 2 Client Funding approved: £70.2k
BENEFITS
Delay in distributing out to pilot branches the pre-printed
till rolls mean that the responses from Customers have
been lower than expected. However, some benefit will
be obtained from just using leaflets during this period to
measure impact of using till rolls when they are used,
Page 31 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0030
POL00397379
POL00397379
( FILENAME ]
[ HYPERLINK No Change
“http://iplatform- Deployment planned for 10/04/2012
sp.intranet.point/s
ites/ChangelS/Cha
nge%20%201s%2
ONewsletters/IT%
20AND%20CHANG
E%20WEEKLY%20
HIGHLIGHT020REP.
ORTS/IT"20Chang
€%20Project%200
bjectives.doc™ ]
costs
Budget £202,000 Costs to date £45,900
Graham Dearman
31/03/12
10/04/12
Page 32 of 34
Version Date 14 March 2011
POL-BSFF-0224049_0031
[FILENAME ]
POL00397379
POL00397379
{ Changes to Programme/Project Status Measurable
Programme/Project I Measurable I New Rating I "pevnn®
2
2
POLIT Separation Benefits =
2
z
POL IT Separation Costs
2
2
POLIT Separation Quality FS
3
2
RMG Tariff 2012 Project Time
Small Footprint Post & Go Benefits
Small Footprint Post & Go Costs
Small Footprint Post & Go Quality
Small Footprint Post & Go Time
Strategic Smart Meter rt
Solution ime
Version Date 14 March 2011
Reason for Change
No benefits objectives have yet been identified; basic
provision of separated IT is mandatory; there is a
need to identify what, if any, provision is benefits-
driven over and above
There is severe pressure on Separation budgets to
meet overall POL financial objectives. Until plans are
agreed, it will not be clear whether all IT
requirements can be met within budgetary
constraints
Quality objectives will be defined as part of the IT
delivery plan, due by June 2012.
RM is unable to confirm exact dates for 2012 Tariff
Go Live (currently provisioned for 16th April 2012)
and Tariff Price Release to the General Public
(currently provisioned for 16th March 2012). This
means that POL are unable to effectively plan for
2012 Tariff Change and can not confirm support for
any desired go live dates
No solution available
Costs unknown until we have an agreed proposal
Unknown because solution is not agreed
The Wincor solution needs further modification to
ensure that this meets the DDA requirements and
therefore this would no longer be an off the shelf
solution. Further discussions to be held with Wincor
‘once we know the outcome of the agent proposition
details for Post & Go in Mains branches.
Our current primary Client (British Gas) has put their
Smart Meters project on hold pending an internal
review (because of the debate both within the
industry & at Government level surrounding the
future of Smart Meters). Therefore, we currently do
not have any firm Requirements upon which to base
Feasibility Study.
Page 33 of 34
POL-BSFF-0224049_ 0032
POL00397379
POL00397379
(FILENAME ]
Previous
Rating
Programme/Project I Measurable I New Rating Reason for Change
Delay in distributing out to pilot branches the pre-
printed till rolls mean that the responses from
Customers have been lower than expected.
Voice of the Customer Benefits i"
However, some benefit will be obtained from just
using leaflets during this period to measure impact
of using till rolls when they are used
Page 34 of 34
Version Date 14 March 2011
POL-BSFF-0224049_ 0033