POL00397409
POL00397409
[FILENAME }
IT & Change - Weekly Highlight Report
Essential Information
LESLEY J SEWELL w/e 29 April 2012
STEVE ALLCHORN
MARTIN DRAKE
Contents
[TOC \o "1-3" \h \z \u]
Section 1. IT & Change Funded & Sponsored Projects
Project is currently Green as there are no
major issues.
Project went live on Monday 23 April and
so far, with no major hitches though the
true test will be when all highlight reports
are generated.
The forecast cost to completion is slightly
above budget but this is within the 5%
tolerance.
Automated Planning and
Resource Tool
Kieren Keenan
1 Click on Project/Programme name to open document with brief summary of individual project/programme objectives. You will need to scroll from the beginning of
the document to find the project/programme selected. Page 1 of 33
Version Date 14 March 2011
POL-BSFF-0224079
[FILENAME ]
Data Strategy Foundation
TIME
Fujitsu have advised of a delay to the
original timeline for the development - This
is due to internal resource conflicts.
FS have been challenged to look again at
the impact on the project — especially as it
would delay the business benefits for AEI —
they agreed to review their plans
BENEFITS
Potential delay in BMS delivery will
negatively impact stated Business Case
benefits
Phil Norton
POL00397409
POL00397409
G-258
BC
BC
Fujitsu have advised of a delay to the
original timeline for the development - This
is due to internal resource contiicts.
It has been stressed to FS that the CTP
“Self Service kiosk” planning is predicated
on their original timeline and they
understand the priority is defining the AIS
for Phase 2 and keeping the delivery of
Phase 2 on track for April 2013
NONE
Phil Norton
G-217
eC
TBE
Progressing PODG SV&l cycle 5 and E2E
testing with Clients
Progressing Client engagement activities for
all clients and suppliers
Progressing revised Client Take On process
Peter Jones
G-149
31/03/12
16/05/12
Version Date 14 March 2011
Page 2 of 33
POL-BSFF-0224079_0001
POL00397409
POL00397409
[FILENAME ]
222212:
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Version Date 14 March 2011
POL-BSFF-0224079_0002
[FILENAME ]
IT Transformation
Programme
Operator Self Funded (Post
Office Essentials)
Partner Bank Cash
Withdrawal message
prompt
Version Date 14 March 2011
POL00397409
POL00397409
On plan with risk of delay being actively
managed.
Horizon options workshop conducted on
23/04 and 4 week plan to resolve issue 2 2
being implemented. e = z
9 &
Towers OJEU planned for end May release. 4 a g g
5 a = =
People Manager offsite scheduled for & oO 3 Fy
< c
03/05. ‘s 3 3
First programme 3-weekly call held = =
successfully.
Resource challenges, including availability
of BAU staff continues.
Project manager contacted and asked to NONE i
submit the date when planning to go to £ S t t
gating to gain formal approval to close 4 fa al =
project. a
Project is live. Delivered and awaiting NONE
closure
=
Project manager contacted and asked to £ =
§ S
submit the date when planning to go to a 7 £ z
gating to gain formal approval to close 3 “
project. Project Manager is planning to
seek approval to close on 16 May.
Page 4 of 33
POL-BSFF-0224079_0003
[FILENAME ]
PIN Pad Replacement
Version Date 14 March 2011
Development, Build & Test
+ HMS Retail Accreditation — Formal
confirmation received from HMS; Retail
Contact and Contactless functionality now
full
accredited.
* Santander Sign Off of new PIN Pad — Test.
completed. Test Exit Report signed-off by
Santander
+ VOCALINK Certification - Formal
certification received from Vocalink,
Banking certified for use on Vocalink switch.
+ Functional testing: Of Contactless
transaction limit change and Visa-only
acceptance at Olympics sites completed
and signed-off.
+ Arranged Acceptance Board for May 4
Deployment
+ First tranche of branch calls completed by
Fs scheduling team.
* Branch communications align with FS.
scheduling proposal.
* Branch communications - Confirmation of
install date article and branch essential
notices to customers agreed and signed-off
by Stakeholders and scheduled for Pilot.
Jeff Burke
POL00397409
POL00397409
F1-033
28/10/12
09/11/12
Page 5 of 33
POL-BSFF-0224079_0004
[FILENAME ]
POL IT Separation
QAS (Quick Address
Systems) replacement
project
Version Date 14 March 2011
Data collection for IT procurement activity
Initial draft of joint IT Separation plan with
RMG
TIME
The IT plan is in preparation, but there are
timing risks arising from Procurement
resourcing difficulties and from a late start
to the MSA-mandated software audit
cost
There is severe pressure on Separation
budgets to meet overall POL financial
objectives. Until plans are agreed, it will not
be clear whether all IT requirements can be
met within budgetary constraints
No clear picture of what existing or
committed IT programmes will constrain or
impact Separation is taking time; although
there is plenty of data, some of it is
fragmented, and opinions on how it fits
together vary widely.
Steve Grayston
POL00397409
POL00397409
G-057
01/04/12
30/06/12
Project manager contacted and asked to
submit the date when planning to go to
gating to gain formal approval to close
project. Project Manager is planning to
seek approval to close on 16 May.
Noel Beaton
F1-034
live
live
Page 6 of 33
POL-BSFF-0224079_0005
POL00397409
POL00397409
[FILENAME ]
Section 2. Business Change Projects with IT Dependencies
This project is part of the IT Strand for Network
Transformation 7 wlow
Agents’ Pay PID being drafted. = E 8 3 3
Planning to seek approval for PID and to ws] 2 3 3
build at gating Forum on 23 May
Tn poked & pert of the IT Strand for Network NONE s . .
Seer Recrulinect Feasibility Study delivered on 27 April. s E a = =
(Feasibility Study) Sign-off planned for 15 May “I © 3 3
Closure planned for the 16 May. Project is NONE
live and no open risks or issues. =
Airtricity Benefits and Quality are on track §& = = s
Currently no budget for this financial year S (U) 2 =
though the sponsor has agreed to fund the [e)
remainder of the project.
2 Click on Project/Programme name to open document with brief summary of individual project/programme objectives. You will need to scroll from the beginning of
the document to find the project/programme selected. Page 7 of 33
Version Date 14 March 2011
POL-BSFF-0224079_0006
[FILENAME ]
POL00397409
POL00397409
There is one open risk that roll out for the
remaining seven branches might be delayed
due to lack of resource from BFPO. =
BFPO Automation There is eurrendy iis budget for this financlal 5 8 5 5
year but POL will invoice BFPO for skills S a = :
group time which has been agreed with Oo
project
sponsor Angela James.
This project is part of the IT Strand for Network NONE
Transformation of o in
Business Data Model Detailed plan to deliver Feasibility study not S El A) $I $F
(Feasibility Study) : = 5) 8I 2I 8
yet baselined. Bl oO 2 2
Page 8 of 33
Version Date 14 March 2011
POL-BSFF-0224079_0007
[FILENAME ]
POL00397409
Programme/Project?
Business Insurance
Channel Enhancements
Version Date 14 March 201)
Project manager's View
Cost/Investment
Benefit
Quality
Milestones
POL00397409
Key achievements this week/Comments on RAG Status een b= I 2IS38 22
NEW NONE
TIME
Current go live is 30/04/2012 but this will
move back due to branding & accessibility,
third party pen testing / POL security and
compliance considerations. The “Cookies
directive and possible MI impact are being
taken into consideration as well; these may
also add to the Go Live date. Online
accessibility and branding requirements may
cause delays due to resource shortages in
the Online team. Security and compliance
checks will be possible only pending the
completion of the 3rd party (Gallagher
Heath) development — Bank of Ireland ©
signoff may delay this process. Further POL 5 IS]
compliance checks will also be required if 2} & 3 zg
there is a change in the financial promotion og fu) ”
content of the POL site.
Product release scheduled/date was received
on 26/04/2012 form Gallagher Heath. PM
has now started to produce a POL project
plan with the aim to have plan baselined by
the next reporting cycle.
Gallagher Heath however is yet to supply
POL with final requirement/scoping
document to aid POL test resource estimate.
In the meantime, there has been an
indication from Shiva Prathi (POL Test
Manager) that test resource estimate might Page 9 of 33
vary from the estimate provided on the
POL-BSFF-0224079_0008
POL00397409
POL00397409
[FILENAME ]
IPSL cannot commit to targeted live date ~x
; ‘ . $
CAF Bank until they receive physical envelope. o
2
&
a
Gating and POL IC have approved this rd
project. 7:
Camelot New Terminal We still need to agree timescales with = z 5 &
Roll Out Camelot to ensure that we have sufficient g oO = =
time to introduce Icons and get logistics to i)
branches.
Project is live. Awaiting formal closure NONE
Project manager contacted and asked to Bea S
Cheques & Customer brit the d hen plarini Sul “ yy
Methods of Payment submit the date when planning to go to o ZI & 2 2
gating to gain formal approval to close 20
project.
All Installations attempted by 10/02. NONE
20 aborted installations (out of 173 total).
19 installations outstanding. ©
All branches where the original installation 5
was aborted have undergone a re-surveI 2 9
Collectibles na vey 3] 3I £]
the property team to identify an alternative 2 [U)
location within the branch or to confirm that &
the branch is now a no fit.
Planning to seek approval to close project on
TBC
Page 10 of 33
Version Date 14 March 2011
POL-BSFF-0224079_0009
POL00397409
POL00397409
[FILENAME ]
2 sI/ sis 5
Z zeI 2Ii,8 23
Programme/Project? 3 € zI i Current HIGH Is: = z 5 z: 3 is
9) i E i i 3 Key achievements this week/Comments on RAG Status (Issues i ber5) 5 = 5 3! pea
= iy
zg) 3 . EsI f/3F2 #2
= a ae)? 3S
é
The project remains in a research phase prior I NONE
to gating and the remains under budget for
this phase from the skills group resource
already authorised to support this project.
The main risk and issue has been the Ez
Collections and Returns availability of the stakeholder group reported = 3g & =
& 3 3
programme on previously due to the end of year and = oI =I es
c
tariff Ba: I
changes. It is anticipated this will have
negligible effect on the programme as, so
far, no task on the critical path has been
affected.
All activity now complete, although later than NONE
xs > 2 Pa
lly planned Ss) we] sI gs
Customer Data Strategy N/A einety Peel ay s 2 2
Projects will now be managed individually. 36 = =
Post & Go deployed to the remaining 343 NONE ©
Crown Branches on 23 March s =
8 s “
Drop & Go Closure activities to commence w/c 16 April e 3 = =
Communication issued to Welsh branches. 3 .
Date for Approval to Close to be confirmed.
This project is part of the IT Strand for Network NONE
Transformation <
=I 2 =
PID approved fa 9 = 2
N/A Feasibility Study completion planned for 3 >I ac] e) &
M > a a
lay 8
Build completion planned for 30 September
Version Date 14 March 2011
Page 11 of 33
POL-BSFF-0224079_0010
[FILENAME ]
Euro Travellers Cheque
Withdrawal
Version Date 14 March 2011
No change expected for next 3 weeks.
Returns Process is working well. TCs are
being returned and processed by FRES.
Planning to seek approval to close the
project at Gating Forum on 27 June
POL00397409
POL00397409
Raksha Shah
G-227-UP
30/03/12
Page 12 of 33
POL-BSFF-0224079_0011
[FILENAME ]
Front Office for
Government
Version Date 14 March 2011
HMRC Tax Credit Project issues under review to identify those
Service ceased on Monday 30 April issues that score 4 or 5.
London PSN (AEI Intermediary Gateway)
Commenced contract discussions with ATOS
Home Office (UKBA) Implementation
POL have now cleared 689 staff though the
counter terrorism checks
529 staff now have full CTC and Immigration
History checks completed an increase of 1 on
last week
The noting paper for POLIC and the
installation of additional unit into WHSmiths
in Leicester has received all the necessary
concurrences to proceed
DWP: Cross Government Identity Assurance
(Universal Credit)
POL has received three bids (Logica,
Experian & GB Group) under the IdA
procurement, seeking providers for data and
identity services on a 12-month contract
(with 24 months of renewals). These are still
under evaluation, pending clarification
responses from the potential suppliers, and
we hope to notify the preferred supplier by
the end of the week
POL00397409
POL00397409
Simon Baker
Fi-185
VARIOUS
VARIOUS
Page 13 of 33
POL-BSFF-0224079_0012
POL00397409
POL00397409
[FILENAME ]
2 sI s
= >eI 8 5
Programme/Project? : j = & i harecueremestalat woth Conmentten ihe stele Current HIGH Issues H E 5 i
z/ =I 2I 3 3 (Issues rated 4 or 5) 5s A s
zI § ézI 2 z
é c=
The risk that local branches may not produce I NONE
customer referrals due to lack of training and
the unavailability of leaflets/brochures has
been accepted by the project sponsor g
eeeixal Wesurante Hence, risk is now closed. ai} ao} 8) 8
Programme POFS PM has confirmed that conversation to ge gI 2
prioritise marketing strategy is being held at o)
POFS in order to address the current
problem with providing indicative quotes
and chargeback.
Still awaiting confirmation of costs for Legal NONE
work completed so far. Only 10k was
budgeted for Legal contract negotiations. 3 a 7 .
Glasgow Cash Agency nya I N/A FJS Unit Testing for Trading Statement IN} a 5 S
Status Project CASPER changes completed 5 “I $/ 3
G&D completed transportation of BPS 200 & 2 °
BPS 1000 HSNS machines to Glasgow
PID approved by POLIC on 24 April
Due to contract negotiations formal Extra work required to agree contract
programme start has been delayed schedules and backing them off the Fujitsu’ s
First product design workshop to facilitate third party suppliers has resulted in a delay to §
high-level design workshops completed. the contract signature. This has impacted the 3 i . .
adie bi a High-level design workshops commenced start of the programme. Pe 3 s 3
with Fujitsu and suppliers 5 oO; 8 =
The high-level design began as part of 2
contractual due diligence on 30 April. Issue 7
will be closed on completion.
Version Date 14 March 2011
Page 14 of 33
POL-BSFF-0224079_0013
POL00397409
POL00397409
[FILENAME ]
2 sI s 5
= 3
a : zeI 2/i,s 23
Programme/Project? 8/3] ¢ zI 3 Current HIGH I Es 5 233
9 ZI £/I I & I €I Key achievements this week/Comments on RAG Status sald sees, b=, 2 2 SE
Hi = 3 6 2 (Issues rated 4 or 5) 5 3 ¥ § =s
= = 3 =
zI 8 éeI I atf £2
2 e = S
This project is part of the IT Strand for Network NONE
Transformation
Met with Fujitsu to understand roadmap for
Horizon Data Centre Horizon Data centre. Developing CR for to Zl els
Operations — Impact of N/A . 3 1 SI
Extended Hours begin design work for specific solutions to & a Ss e
(Feasibility Study) increase operating hours. & *
Planning to seek approval for PID at Gating
Forum on 16 May.
This project is part of the IT Strand for Network NONE
Transformation ‘a
PID version 0.2 sent for stakeholder review E sia
2 BS SI §
Horizon Menu Hierarchies and concurrences 5 2 Ey Ey
Planning to seek approval at Gating Forum 5 I s =
on 9 May. Ga
ON HOLD ON HOLD
TIME
Risk/Benefit review for PCI compliance
undertaken and agreed risk outweighs wo
Bol
ry benefit. Delivery will be delayed until = a 2
Junction Insurance Sel . : [aad = = y
Service Site Phase 2 R A G G I Junction is PCI compliant. Anticipated = o 5 ie
delivery July 2012. 2 ”
cost a
Additional resource costs may be incurred
due to additional work on PC! compliance
and delay.
Version Date 14 March 20
Page 15 of 33
POL-BSFF-0224079_0014
POL00397409
POL00397409
[FILENAME ]
i ob] Elz. 2s
Programme/Project? 3 j & i Current HIGH Issues = z 5 z: 3 is
zl) El Fi Key achievements this week/Comments on RAG Status (Issues rated 4 or 5) 5 = : ais 24
2/3 . £3I 2 I3*2 32
z I g)afE
Development, Build & Test NONE
Horizon
Received approval on CR for Post Office
Credit Card Bureau transaction to be
processed on Retail MID
TIME
Assessing impact on migration following g —t alts
. eI > Ny N
Morchant Acquirer aa of issue of Post Office Crealit Cards S x : 3
On track to realise benefits including x “) *
reduction in card transaction costs and
increase in negative interchange revenue
over the life of the contract. Assessing
impact on benefits in 2012-13 following
resolution of issue of Post Office Credit Cards
Statement of work received from Capgemini. I Mobile channels phase 2 is delayed and there
Clarification raised with Capgemini and is a lack of clarity over what work Cap Gemini
response received. Costs quoted are for the I are including in their latest statement of work
reduced scope and additional costs will be and what they would wish to include within
charged as part of the Web site design work I the planned web redesign. Costs have also
for updating the mobile site. Review session I risen from the original estimate although ral
chile Ghondis = Direc to be held to agree the way forward. amount of work appears to have gone down a s5I 5] §
Part of this activity has been pre-paid so there FA Ol sI ¢
needs to be more clarity over overall “i
remaining cost
We have received a statement of work
received from Capgemini. No definite dates
included
Version Date 14 March 2011
Page 16 of 33
POL-BSFF-0224079_0015
POL00397409
POL00397409
[FILENAME ]
= sI s
5 ry >a rd A
P poet I I §I ¢I =I E reI 5 :
rogramme/Project B I 2) & I & I € I vey achievements this week/Comments on RAG Status cezront HGH tees EzI 2 Hi
Hi = 3 6 = (Issues rated 4 or 5) 5s $ $
zI § é2I 2 z
2 = e
é
The Architecture team have been reviewing I Next phase of My Secure Zone activity now
BO! feedback the Architecture Solution has clear dependency on other POL initiatives
Document, and are updating it for BOI specifically implementation of Salesforce
Completion of the document is critical, as we I through the Salesforce rollout project. Timing
need to agree the architecture with BO! and proposed solution will therefore change
before we can agree on the project scope, _I and there is a lack of clarity on how the § wl oe
3 aI es] es
MySecureZone — N/A and thus complete the Feasibility Study, project (and in particular the feasibility uw 8 si] 3
(feasibility Study g oI §$I §&
element) will progress. i 8 =
a
All work for MySecureZone is on hold, except
for progressing agreement on the
Architecture Solution Definition with BOI. This
will delay delivery of the Feasibility Study until
at least June.
NEW NONE
The Express Project will deliver the ability to «
=
sell National Express and Eurolines tickets on 5 3
; a yloxg
National Express the Post Office Horizon system with client 2» I oe] #] ®
=
desire to ensure that a counter transaction VU
Version Date 14 March 2011
does not exceed 3 minutes.
Page 17 of 33
POL-BSFF-0224079_0016
POL00397409
POL00397409
[FILENAME ]
The Programme timescales are very
stretching and in the next 2 months, we have
several critical milestones to hit.
Pilot Update:
177 Local Branches
25 Mains Branches a
ote fh c a 3 Ps
$ $
Network Transformation 39 controlled pilots live s 2 3 3
Interim Pilot report due 27 April — issued for af 3 s =
review a
Final Pilot Report due 27 July
Roll-Out:
280 Branch visit #1 completed
Issues Management Tool delivered and
loaded with Q&As. Team is now using tool.
Page 18 of 33
Version Date 14 March 2011
POL-BSFF-0224079_0017
[FILENAME ]
Network Transformation
Database & Workflow
Tool
This project Is part of the IT Strand for Network
Transformation
Overall Status RED
Time — CSC Solution. Up to completing the
Visit 2 Branch Survey, will now not be
available for implementation until the end of
June 2012.
Due to the delay in CSC delivery timescales,
POL will require a tactical solution to support
the business until a full end-to-end solution
is delivered.
Plan and scope for Phase 2 to be defined.
Costs — CSC has given an early indication
that because the WPP is T&M based,
additional funding will be required. IT Strand
Lead currently working on PID to request
additional funding to be drawn down.
Quality - PM questioned CSC ability to
provide the correct level of skilled resources,
specifically InfoPath. CSC has an InfoPath
professional, 3 years’ experience, starting
‘on Monday April 30" 2012, who will be
based at 148 Old Street.
Benefits - Due to CSC sudden change in
timescales, the original benefits will no longer
be realised within the previously agreed
timescale. PM to discuss with Sponsor to
understand benefit to measure project
success against i.e. do the current KPls
stand? Pi
POL00397409
POL00397409
Current approved funds for NT Database deliver are
insufficient to deliver full solutions for Phases 1 & 2.
IT Strand lead is currently updating the
Business Case to be circulated for
concurrences and ratification by NT
Programme Board 25/5
CSC has been unable to deliver the full Phase 1a
solution in time for FCA Visits due to technical
problems synchronising the Data Capture Form with the
NT Database.
CSC has provided POL with a date of 25/06
when full Phase / solution will be in place.
Dominic Cahill
B-127
12/06/12
PHASE 1; 12/06/12
lage 19 of 33
POL-BSFF-0224079_0018
POL00397409
POL00397409
[FILENAME ]
Programme/Project? I 3) 2I € B Key achievements this week /Comments on RAG Status Corrent HIGH Issues EzI 2 2 EF
Hi = 3 6 4 (Issues rated 4 or 5) Ss ¥ § $
gI 3 . Es) 2 [dts 2
é c=
PROJECT ON HOLD
Project team stood down until funding is & _ a
See 6 ic G G I 6 I approved as per sponsor's request. No 5 Ff 2 z
further reporting to take place until s a
successful approval of the business case.
This project is part of the IT Strand for Network NONE
Transformation
Overall Status of RED
Time — Phase 2 requirements to be CRed
into NT Database Project and Issues.
Management project to close. No plan yet in
place to deliver Phase 2 requirements.
Cost - Resource cost exceeded £11388, e!]
Network Transformation which was approved by the Programme Els > 5
Issues Momogement Board as drawdown from 2012/13 IT Budget. = 3 = 2
Further draw down required at NTP -
Programme Board 25/05.
Quality - Approval of feasibility received via
Gating 29/2. To be CRed into NT Database
Scope.
Benefits — Key enabler for NTP
Implementation
Successful deployment of Web fix on 2 May. I NONE 3 a
New Parent Cover a a) g s Ee
Planning to seek approval to close project at no) 3 - -
Gating Forum on 6 June.
Version Date 14 March 2011
Page 20 of 33
POL-BSFF-0224079_0019
[FILENAME ]
POL00397409
POL00397409
Programme/Project?
Northern Bank
Online Campaign
Measurement & Tracking
+ Direct
Version Date 14 March 2011
Project manager's View
Cost/Investment
Benefit
Quality
Milestones
S lle
Key achievements this week/Comments on RAG Status cca Oath = 2/33 Got
fi) 3 ide
aI = /*
Memoview sent to branches to explain stock I NONE x
delivery (due to delay in branch focus) & I & 5 5
BI eo] a] es
Revised delivery of 31/03/12 is no longer NOME
achievable due to 1) 3rd parties not being
able to implement TagMan on time, and 2)
changes to Media Planning and Buying
Relationship which affect the delivery of the
project, and 3) funding for Project for this 8 7 .
financial year has not been secured. 8 s > >
Project Sponsor spoke to Finance Partner cs I OI sI s
(Lorraine Finnie). Budget from last financial m“
year is not available. There is £16,680
available in Project Sponsor's BAU budget for
use on this project this financial year
If funding for this financial year is secured,
Benefits will need to be recalculated
Page 21 of 33
POL-BSFF-0224079_0020
[FILENAME ]
Online Retail Shop
Version Date 14 March 2011
ISA is working towards a completion date of
‘14th May 2012. However, all indications are
this will not be achieved.
The software deployed into the test
environment is not stable enough for testing
resulting in the suspension of further testing
‘on the 26th of April 2012.
Also, running system testing and acceptance
testing in parallel has not produced the
expected result - reduced timelines and
improved quality.
The numerous slippages/missed key
milestones in addition to current defect fix
rate (approx. 300 defects have been logged
to date defects against the fix rate averaging
10 defects per day) indicate the go live date
is longer viable
At the next project board meeting on the
30th April 2012 the state of the software
build, efficiency of software testing approach
and the defect fix rate will be reviewed to
identify the best way going forward i.e. new
dates and approach to delivery.
POL00397409
POL00397409
Churchill Kayode
G-036
29/02/12
31/05/12
Page 22 of 33
POL-BSFF-0224079_0021
[FILENAME ]
POL00397409
Programme/Project?
PCI DSS Compliance
POLO — Current account
Introduction
POLVAT Spoiled Postage
labels
Project manager's View
Cost/Investment
Benefit
N/A
Quality
Milestones
POL00397409
5 le a
Key achievements this week /Comments on RAG Status cca Oath = 2 3? fh: i
£2I 5I 322 Ez
«2 &Ia"5 §=
Following Working group meetings, the NONE
raising of CT 1041 and latest results from -
auditor, 31 May 31 for Horizon compliance is Ss) .] eles
now untenable and will need to be revised =I SI] 3/8
with Senior Stakeholders PLO, ey) &
Additional costs will be incurred due to time iad
extension,
Design Authority scoping meeting, to Maestro Card and Forex purchase
confirm technical/manual processes 5 3 Ea 5 5
22) oI sI
PROJECT IS ON HOLD NONE
PIR for Horizon phase is being written. A
decision to close of carry on with the Post &
Go phase of the project will be made
following delivery of this PIR. Current
thinking is that it is very likely that formal &
approval for closure will be sought. A E + -
request has been sent to project manager fa) s S z
for the timescale for delivery of the PIR and 5 © 2
continue/closure decision to be firmed up. Fo
Sponsor has indicated that the Post & Go id
element should be progressed by the Post &
Go V2 project. Decision required from Kim.
Lindsay, Project Sponsor to confirm that
P&GV2 project will pick up this element.
Version Date 14 March 201)
Page 23 of 33
POL-BSFF-0224079_0022
[FILENAME ]
POL00397409
POL00397409
All kiosks now on same version 2.1 (and
Welsh) and ready to switch on Priority
Services when agreed
Welsh Build deployed successfully s .
Post and Go V2 The over spend on this project is within the & 8 & s
Enhancements overall bounds of the wider Mails projects x & S ~
and the Finance Business Partner is fine with =
this.
Benefits for 2011/12 may not be fully met and
are being reviewed.
Raised Purchase Order Requests to enable NONE 2
works to commence on the Olympic Venue 5
Post Office London Games branches 2 g gy; &
Programme Business Continuity and Security Strands 8) 6] 3I $s
joined up to ensure best use of resource for 3
branch support and incident management
The revised plan, which targets 31 October NONE 5
2012 for awarding the contract and Sourcing y
. Ja Plato Council approval, was approved by the S is} @ = :
peewaneal (Penguin) Project Board on 23 April. Plan re-baselined, < § z s =
hence, status reported as Green. = = bl =
Further Bidder questions received. We are s
preparing responses. a
This project is part of the IT Strand for Network NONE
Transformation
Product Re-engineering Project in initiation. PID issued for g 2 & rs Ff
(Feasibility Study) stakeholder review. Plans not agreed and a 2 os
base-lined.
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RBS Banking Take-On
RBS to Santander
Customer Migration
Regulatory Compliance
Training
Version Date 14 March 2011
POL00397409
POL00397409
Live from 23 September 2011. L
Currently planning to seek approval to close 2 g § s s
TBC ase - -
NEW NONE
Santander has acquired some of the RBS
branches and the customers associated with
them. The objective of the project is to
migrate existing RBS customers to interim
BINs so that they are separated from other
remaining RBS customer base. Late 2012,
the customers associated with inter BINs will S
be migrated fully into the Santander £ wa
infrastructure. e S Fs =
Santander produced revised Delivery 3 ° 2
timescales stating period as early as 8 June, 3
which is difficult to achieve.
Go Live date is yet to be agreed and
discussions will take place to agree upon the
feasible timelines.
Detailed planning to take place to support
revised schedule.
PID approved at Gating Forum on 17 April.
Preparing for Approval to Close Gate. NOHE °
2\ a8) eI¢
a
Page 25 of 33
POL-BSFF-0224079_0024
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[FILENAME ]
i > 3 3 ies 5
P mor I ¥\ El el zl a Fz) 2/282 22
rogramme/Project B I 2) & I & I € I vey achievements this week/Comments on RAG Status Corrent HIGH Issues E2I 2/Ss2 52
z/<I @/ 8/2 (Issues rated 4 or 5) g5I ¢Izis 28
2 o asl se
zI 5 é3I 2 fg §:
é
Project manager contacted and asked to NORE
[=
Retail Services New N/A submit the date when planning to go to § g 8 “ “
Contract Onboarding gating to gain formal approval to close 6s) <I 7] *
project
There is a low risk rollout might not be NOME
completed by 4 May due to external _
auditors £ ols s
Fa S ~~
Retail Stock Management Benefits and Quality are on track = % s s
The budget from last year is awaiting to be & SI 8 I 8
transferred by the project accountant, which
will put the project finance RAG as Green.
Activities to close this formally project have I NONE
. > = s
Review & Ratings — Direct commenced. ag 2 = =
S e<I ¢ 8 8
(Travel Insurance) Planning to seek approval to close at Gating BS} 6) $] =
Forum on 16 May.
Version Date 14 March 2011
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POL-BSFF-0224079_0025
[FILENAME ]
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Programme/Project?
RMG 2012 Tariff Project
Version Date 14 March 2011
Project manager's View
Cost/Investment
Benefit
Quality
Milestones
Key achievements this week/Comments on RAG Statu:
Current HIGH Issues
(Issues rated 4 or 5)
ed Go-
3
3
§
F
Programme/
Project Manager
live/Completion
Project Number
Baseline /Original
Current Planned Go-
Gained approval to go-live at Gating Forum
on 27 April
Project delivered to time, quality and under
budget.
The Royal Mail Tariff Project went live
successfully on the 30/04/12.
- All HNG changes went live as planned
- All Post & Go Machines (bar 3 with existing
BAU issues) have now been updated with
2012 Tariff Data
- POL website updated successfully
- HNG Help Pages updated successfully
- General Feedback has been very positive
Planning to seek approval to close on 16
May.
NONE
Noel Beaton
16/04/12
LuvE
Page 27 of 33
POL-BSFF-0224079_0026
[FILENAME ]
Phase 3 activities live as planned from 30
April
—realign on Horizon to show min and max
delivery speed/times inland and countries
worldwide
—update/change/add message prompts to
support Conditions of Carriage, Customs
Declaration Compensation, Restrictions etc
— display main product benefits i.e.
guaranteed/tracked/signed
for/compensation etc Global Express product
Amend country delivery aims for all products
& update Horizon on-line help pages where
Royal Mail — Parcelforce-
Mails Change Programme
Phase 3/4
applicable to align
Page 28 of 33
Version Date 14 March 2011
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Michael Newcombe
G-030-00
VARIOUS:
‘VARIOUS
POL-BSFF-0224079_0027
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Version Date 14 March 2011
Horizon Postal Services screen
enhancements
- Align Inland and International product ia
message prompts to a generic transaction E
flow — terms & conditions acceptance, g 8 3 3
Pena Popes Hal restricted items, customs declaration etc 2 g z z
- Specific country product compensation g o = =
levels updated on Horizon Postal Services s
screens =
Live on 30 April 2012 as planned
Phase 4 enhancements ongoing
Gained approval to go-live at gating Forum NONE I 20 =
Worldwide Tariff Live from 30 April as planned iS 3 io 2 -
Solution live since 17 March. No issues mOnE
Santander Migration of experienced. g § g s
B24 to Parthenon Santander agreed to begin closure process. Zz & o -
Planned closure date: 16 May
Meeting held with Department of Energy NONE =
rb ka pn and Climate Change (DECC) $ 5 3 § &
(Feasibility Study) High -level requirements from British Gas Fw g o 2 =
due on 4 May.
Page 29 of 33
POL-BSFF-0224079_0028
POL00397409
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[FILENAME ]
Eg . a 3
: vel 2 bya 2s
Programme /Project? : j = & i Current HIGH Issues H = 5 3s a
zl) El Ii Key achievements this week/Comments on RAG Status (Issues rated 4 or 5) B= : Sik 5
zI 3 . £3I 2 Ii*2 22
z 2I & i
Tech Refresh is made up of three distinct NONE
Strands. Transtrack and the Warehouse
Review Strand are investigative pieces of »
work, 5
mach Refros with the actual delivery to fall under = x > g
subsequent phases. The WCS & Mercia 2 oO = "
Refresh is authorised to full delivery. There &
has been little
movement on Tech Refresh recently and the
current Overall RAG status is Green
No activities anticipated until Thinkbanking NONE ~
Thinkbonking contract meeting with Nick Kennett Es § Fy 3
3 >I &I 28
Project Re-Planning commenced with key NONE
activities and newly grouped workstreams
identified.
Fujitsu consultancy engagement and _
7 expectations clarified. Y» day workshop to be g
TrasiPhare $ click & N/A I N/A scheduled with Allan Hodgkinson once - oI Be] 8
workable 5
defined propositions are ready to be
presented.
Workshop with Accounting to understand
As-Is processes completed
Version Date 14 March 2011
Page 30 of 33
POL-BSFF-0224079_0029
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[FILENAME ]
= 3 5 $
=I FEI 2 [a2 32
ZI 2 Fy ge 3 3s
oa 3] 2I «I 2]? 5 z= 22
Programme/Profect = I &I & I & I I key achievements this week/Comments on RAG Status arene eee EzI 2 2 Ee
'I 2I 8 gI2 (Issues rated 4 or 5) Bs A § 28
B/ 3 EsI 2 g2
2 a = S
NEW NONE
The Transport for London Project is aimed at
improving the existing U16 application form.
The Transport for London Project will g
Transport for London deliver:- a faa] Fe 8
Scheme Changes - 2 oI Fe]
- Merging of TFL Oyster 5-10 and 11-15 =
G
documents on Horizon to produce U16
- Minor detail requirements changes to Ui6
and 16 + documents on Horizon.
It has now been agreed that Tl refunds will I NONE
be made using the PAYOUT process. _
havel laseranta Horizon Therefore, there is no requirement to make = zfs
2010 release (New N/A Horizon changes other than to remove the = aq s I =
Refund Process) current refund Icon, & e s
Aiming to seek approval to close at Gating in
May.
PROJECT ON HOLD NONE
To procure and contract with a new travel
insurance supplier, undertake a feasibility _
c s s
Travel neeranes ITT/& F 5 . A A study to identify all necessary interfaces. ea a iS €
Migration between a successful bidder and POL and 2 Oo $ $
% 3 3
migrate travel insurance from the existing x
supplier to a new supplier.
PID approved at Gating Forum.
Version Date 14 March 20
Page 31 of 33
POL-BSFF-0224079_0030
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[FILENAME ]
2 sI s
=I i 3eI 2/228 $2
gIé Fy E 3 23
4 3 = 2 é 3
Programme/Project I =I I J I I ueyachievements this weok/Comments on RAG status Corrent HIGH Issues EzI 2 2 52
Hi = 3 6 4 (Issues rated 4 or 5) 5 3 ¥ § $
= i
zI 8 éeI 2I8*2 22
é c=
No activity on this project in the previous Cap ROM Costs are not available
reporting period as we are still awaiting
responses from FRES and Capgemini
The current status is
- Cap ROM costs have still not yet been
provided. The PID cannot be completed
without this. Refer Issues. S
. - FRES feasibility/high level costs have still & t I §&
Travel Money — Direct PM 2 2 3
not been provided. FRES have not been able z u) =
to advise when this will happen. Refer Risks. a
This means there is a high risk that Gating
and POLIC will be requested to approve the
project without having an agreement with
FRES. Whilst not a strict dependency on POL
completing the PID, we cannot move to the
next project phase without this happening.
FRES have approved the budget. NONE
Confirmation email received on 26 April s
= . .
Travel Money Card New Brand feed budget confirmation and av ge] &] &
Currencies and Network © : 3 :
extension approval received from FRES. This is phase2 3 oI SI =
charges and not part of the Phase3 budget. &
(£10,950)
Approval to close date to be confirmed oo
eo Ze
Travel Money Card Next Ss sl sig
Generation ae] > = =
~ ay
Version Date 14 March 2011
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Revised Project Plan Signed off and a
‘ So =) = =
teesity study w/a I nya fag) Snes Ba I aI3
om s s
Pilot Live from 13/02/12. Pilot scheduled to I NONE
end 25 May 2072. 2
Voice of the Cestomer It is expected that this project will be & a s s
subsumed by a roll out project in the new x c) - -
financial year. Therefore, this project will not =
be required to seek approval to close.
The project is in start up/mobilisation phase. NONE
No scope, objectives or dates have been 5
Web Redesign agreed. . a g 2 B
Full RAG status to be determined. FA o
Plan to submit PID for approval at Gating a
Forum on 30 May
Deployment planned for 01/05/2012 NONE
Latest draft ET options paper discussed with S
Sue Huggins & circulated to Project Team. ig
WH Smith Contract Comments on paper received from external & & £ &
Renegotiation solicitors, CMS Cameron MKenna. € te) ' =
Angela Van Den Bogerd (Programme lead) s
to discuss paper with Kevin Gilliland to agree 6
approach and governance on 14 March
Page 33 of 33
Version Date 14 March 2011
POL-BSFF-0224079_0032