POL00423221
POL00423221
Process for dealing with calls made to Grapevine Internal
Fraud line in error
Call received at Grapevine but
content more appropriate to
different helpline/service
I
Advise caller that call
Also advise that whilst
information will be
captured, but will be
passed onto more
happy to pass on call
content, caller may wish
to contact appropriate
appropriate end receiver
(stipulate which one)
service directly to ensure
expert advice/information
given and received
v
Complete information
capture sheet
Bullying &
¥
Re-route to most
advice only — HR Help appropriate
should be used to report recipient as listed
anything under this below
banner
Corporate & Social
RM Speak Up Line
_HR Help Corporate Security
Helndesk._
_ GRO
Note:
Bullying & Harassment Helpline can only give advice,
incident reporting should be made through the HR service.
HR Help: for reporting issues of a personal nature
Corporate & Social Responsibility Helpdesk: for reporting
issues with an environmental impact.
Corporate Security Helpdesk: for reporting any RM
security issues
Speak Up Line: for reporting any other RM related calls
POL00423221
POL00423221
Process for dealing with calls made to Grapevine Internal
Fraud line in error