Confidential and legally privileged advice
Spot Review Bible
WITN10370107
WITN10370107
Spot ISPMR / Branch / JMP Issue Summary of response Spot Review Response
Review IFAD
No.
1 Nohn Armstrong What happens when The in-branch terminal has a back-up and ; ™
lLepton there isa recovery system that prevents there being i]
1913204 communications failure discrepancies or errors in the event of a I_DOC_26684227(2)_ I SCANNEDDOCS_268
between a branch and communication or power failure. Spot Review 1.DOCX }6956(1)_Spot Review
POL's servers?
5 ichael Rudkin SPMR claims to have The Fujitsu employee only had access to a we ™
IN/A witnessed a Fujitsu test version of Horizon which had no i 2)
IN/A employee manipulating physical or technological connection to live SROOS V2.doc ‘Spot Review 5 -
live Horizon data. Horizon data. Response 2.pdf
6 [Tracey Ann Merritt (Oliver Letwin I Can transactions be On suspension a SPMR's user ID is mea 7
etminster and Chetnole logged against an automatically revoked preventing any further 4]
267518 SPMR's user ID after they I transactions against that ID. The Horizon SRO06 V2.doc 26961484_1.pdf
are suspended? records show that the user ID of the SPMR
submitting this SR was revoked in
accordance with this standard practice.
10 [Tracey Ann Merritt (Oliver Letwin I Could a power failure The Horizon logs for the particular events we ™
‘etminster and Chetnole cause Horizon to print raised in this SR do not show any additional 4)
267518 duplicate postage labels? I labels being printed. Further, those logs SRO10 V2.doc 26958018_3.pdf
show that there was no power failure at this
particular branch during the period under
review.
11 [Tracey Ann Merritt (Oliver Letwin I SPMRs cannot follow an I SPMRs will have a complete audit trail of all Wa ™
‘etminster and Chetnole audit trail for Giro Giro transactions if they retain the a]
267518 transactions. automatically printed receipts and reports I_DOC_26680419(1)_ I SCANNEDDOCS_268
produced by Horizon. Standard operating pot Review 11.D0CX }6962(1)_Spot Reviev
procedures clearly require SPMRs to retain
these documents.
4A_27070559_1
Confidential and legally privileged advice
WITN10370107
WITN10370107
12 No Hamilton ames SPMRs are liable for lost I POL absorbs the cost of all lost cheques that wi =
[South Warnborough Arbuthnot cheques even though the I cannot be explained. The cost of a lost zI
1092904 root cause of the loss is cheque is only passed to an SPMR where I_DOC_26683201(1)_ I SCANNEDDOCS_268
never explained. (1) there is clear evidence that the SPMR pot Review 12.D0CX }6968(1)_Spot Reviev
has failed to follow proper remittance
processes and (2) POL has exhausted all
other possibilities of recovering the missing
cheque.
In any event, this SR does not raise any
issue with Horizon.
13 Wo Hamilton Wames SPMR was charged fora I Due to the incident occurring in 2005, POL Wie nS
[South Warnborough Arbuthnot TV licence due to the loss I no longer has records to investigate this a4)
1092904 of a cheque. matter. However, from the information I_DOC_26684113(1)_ I SCANNEDDOCS_268
provided by the SPMR it does not appear pot Review 13.D0CK }6970(1)_Spot Reviev
that the SPMR has suffered a loss.
In any event, this SR does not raise any
issue with Horizon.
21 Nenny O'Dell Does Horizon make Horizon does not make automatic stock ma =
IGreat Staughton automatic stock adjustments. This functionality does not as)
12882302 adjustments that are exist in Horizon. The raw Horizon data SRO21 V2.doc Spot Review 21 -
hidden from SPMRs? shows that all the stock adjustments Response.pdf
questioned in this SR were logged against
the SPMR's user ID.
22 Alison Hall Are remittances of Lottery I The scratch card discrepancy raised in this Wii 7
Hightown Scratch Cards into SR was caused by the SPMR retaining u)
5123232 Horizon incorrectly incomplete paper records. The raw Horizon SRO22 V2.docx Spot Review 22 -
recorded? data shows that all remittance transactions Response.pdf
were recorded correctly.
4A_27070559_1
Confidential and legally privileged advice
WITN10370107
WITN10370107
23 Nirmala Fatania Can spoilt postage All spoilt postage transactions are logged ; 7
[Rake Stores, Liss transactions be logged against the ID of the user who is logged into
71937 against a user's ID even if
that user does not
conduct those
transactions?
Horizon. The raw Horizon data shows that
all the transactions questioned in this SR
were logged in branch.
SR023 V2.doc
26961563_1.pdf
Last updated: 2 July 2013.
4A_27070559_1