WITN11150107
WITN11150107
Operational Director - Role specifics
The following list applies to all ‘Central’ OD’s. There will be additional
specifics that your own role requires but the list applies to all. It is important
that you agree these specifics required from your role.
e Develop yearly department budget and agree with MD.
¢ Own the budget and deliver it in terms of turnover, cost, margin, &
cash.
¢ Explain monthly variances in the above areas
¢ Report back monthly to the MD on department performance &
variances from budget. Also provide strategies to remedy adverse
variance by department and fee-earner.
e Aim to move all staff to the high efficiency / high time box per mgt
accounts
¢ Manage underperformers per the ‘performance management’ protocol
(updated version April 13’)
¢ Assess resource in your departments on a regular basis and act
accordingly
¢ Work on any personnel issues with the HR Director (where
appropriate)
e Apply resource across department (and beyond) efficiently.
¢ Ensure all billing is timely and accurate
e Ensure fee-earners are managing case loads efficiently
¢ Develop (along with IT Director) systems within the department
¢ Fully utilise work flows
¢ Work with marketing support to grow your departments turnover
« Encourage your teams to market your departments
¢ Regularly visit your staff / offices and talk to your teams
e Deliver a suitable culture in your teams
WITN11150107
WITN11150107
e Ensure work done is of the quality expected by CK, the client, and
other shareholders (LSC for example)
e Ensure work is done as efficiently and quickly as possible
¢ Identify training needs and liaise with the HR director accordingly
‘Central’ OD’s:
Andy Cash - Crime
Mark Hopwell - Crime
Anna Thurston - Mental Health
Fiona Lazenby - Family
Mandip Kumar - Professional Discipline