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ai: GOV.UK
e
BS Post Office
si
Department for
Business & Trade
Transparency data
Post Office Horizon financial
redress data as of 31 March
2024
Updated 4 September 2024
Contents
Claim data by scheme
Notes for table
GLO Scheme delivery target
GLO scheme £75,000 fixed payment impact
Post Office data
a FON >
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This publication is available at https://www.gov.uk/government/publications/post-office-horizon-
compensation-data-for-2024/post-office-horizon-compensation-data-april-2024
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The government is determined that postmasters affected by the Horizon IT
scandal receive the financial redress that they deserve.
As of 31 March 2024, over £190 million has been paid to approximately 2,800
claimants across 3 schemes:
e Horizon Shortfall Scheme (HSS): £111 million
e Group Litigation Order (GLO) Scheme: £39 million total value of all payments
including interim payments
e Overturned Convictions (OC): 103 convictions have been overturned; £41
million total value of all payments including further interim payments
1. Claim data by scheme
Scheme Claims Offers Offers Claims
received made accepted paid
Overturned Convictions 99 97 96 96
(OC): initial interim [+2] [+2] [+6] [+6]
payments
Overturned Convictions 49 41 37 37
(OC): full and final [+4] [+4] [+2] [+2]
settlements
Group Litigation Order Not Not Not 476-
Scheme (GLO): initial applicable applicable applicable 483*
interim payment
Group Litigation Order 153 148 132 117
Scheme (GLO): fulland = [+21] [+20] [+22] [+37]
final
Horizon Shortfall 2417 2417 2057 2053
Scheme (HSS): eligible ——[-] el [+2] [+4]
claims before deadline
Horizon Shortfall 556 275 164 155
Scheme (HSS): eligible [+109] [+33] [+13] [+6]
late claims
Information correct as of 31 March 2024.
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Changes from 1 March 2024 in square brackets.
[-] indicates no change since last month.
*For disclosure reasons, the exact number of claims paid is now withheld.
2. Notes for table
In the ‘Claim data by scheme’ table:
e spend is rounded to nearest £1 million
e data regarding the HSS and OC are sourced from Post Office Ltd, which
retains full responsibility for the data published on its website
2.1 Overturned Convictions (OC)
Initial interim payments are available to eligible postmasters upon getting their
conviction overturned on the grounds that it was reliant on Horizon evidence.
A ‘full’ settlement comprises both pecuniary (financial) and non-pecuniary
(personal) losses, but the Post Office has been progressing non-pecuniary
settlements first to get money to postmasters as quickly as possible, which
means a number of partial settlements have been reached in addition to the full
and final settlements published here.
The department is now publishing data on full and final settlements. Claims
received are no longer being broken down into pecuniary and non-pecuniary
settlements as in previous months.
2.2 Group Litigation Order (GLO) Scheme
Out of the 555 who were members of the Group Litigation Order, 63
postmasters had convictions and are therefore eligible to apply for financial
redress once their conviction has been overturned.
The remaining 492 postmasters are currently eligible for the Group Litigation
Order Scheme, of whom 484 qualify for interim payments.
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Progress continues to be made on distributing shares of the £19.5 million
interim payments announced in June 2022.
For disclosure reasons, the exact number of claims paid is now withheld.
This month, the number of payments has not increased.
Work continues on the remaining payments in complex categories such as
those recently deceased and people who have not taken up the offer of an
interim payment.
2.3 Horizon Shortfall Scheme (HSS)
Post Office received 2,417 eligible claims by March 2021.
The closure date for applications was 27 November 2020, but Post Office
continued to accept applications for the original deadline group up to March
2021.
In October 2022, the government announced that additional funding would be
provided so that eligible late claimants could receive financial redress, and the
scheme reopened for applications.
Post Office has received 556 eligible late claims to date.
Interim payments on the HSS are available before and after claimants receive
an offer of financial redress.
The £111 million paid out on the HSS includes £26.3 million in interim payments
to original claimants and £5.6 million in interim payments to late applications.
3. GLO Scheme delivery target
The Department for Business and Trade (DBT) is committed to a target of
making a first offer to 90% of claimants who have submitted a full claim within
40 working days.
A full claim is defined as a claim which DBT considers, with advice from its legal
advisors, does not need any further evidence in order to assess every element
of the claim.
Should the department consider further evidence is needed in order to make a
full assessment, the 40-working day target will not start until such time that the
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required evidence is received from the claimant or any other source.
As of 31 March 2024, 89% of claimants received their first offer within 40
working days of submitting a full claim.
4. GLO scheme £75,000 fixed payment
impact
Due to changes made in January 2024, all eligible GLO claimants are now
offered the option to settle their claims on a full and final basis for a total fixed
sum of £75,000 inclusive of interest, instead of making a claim for their
individual losses.
This means that the claim would not be assessed by the department against
the process set out in the guidance and principles
(https://www.gov.uk/government/publications/compensation-scheme-for-group-litigation-
order-case-postmasters).
Any payments received from the department to date or from the GLO settlement
will be deducted from the £75,000 before payment is made.
As of 31 March 2024, 132 offers have been accepted. Over 120 of these have
accepted offers of the £75,000 fixed payment. Of those who have accepted the
£75,000 fixed payment, four fifths are new claims and a fifth had previously
accepted offers.
5. Post Office data
This data is part of DBT’s Post Office Horizon financial redress data collection
(https://www.gov.uk/government/collections/post-office-horizon-compensation-data).
Post Office also publish updates on Overturned Convictions and financial
redress (https://corporate.postoffice.co.uk/en/horizon-scandal-pages/overturned-
convictions-and-financial-redress-information-on-progress/), and the Horizon Shortfall
Scheme (https://corporate.postoffice.co.uk/en/horizon-scandal-pages/horizon-shortfall-
scheme-latest-data-on-progress/) on their website.
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