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Fujitsu Services Ltd CCN NO: 1423c
CHANGE CONTROL NOTE
(CCN)
CCN TITLE: Modifications to the I CHANGE ADMINISTRATION USE ONLY
HNG-X Agreement as a result of I CR NO: N/A
the expiration of the Engineering
Service CP NO: 6085 (1528)
RELEASE: Release Independent EXPIRY DATE: 25" August 2015
CCN RAISED BY: Phil Boardman RAISED DATE: 18" August 2015
SUBMISSION DATE: 18" August 2015
EMERGENCY CHANGE PROCEDURE INVOKED: YES/NO
EMERGENCY IMPLEMENTATION DATE:
ATTACHMENTS: YES HNO [If yes, Number of]: 3
FUJITSU SERVICES DATE I POST OFFICE LTD DATE
APPROVAL APPROVAL
SUMMARY and REASON FOR CHANGE:
As a consequence of the expiry of the Engineering Service provided by Fujitsu, it has
been agreed that changes to the HNG-X Agreement relating to the provision of the
Services are necessary and the terms set out in this Change Control Note (CCN)
shall apply to amend the HNG-X Agreement from the date of expiration of the
Engineering Service.
This CCN1423c sets out the changes necessary to remove the obligations relating to
and to remove references to the Engineering Service from the HNG-X Agreement
and to detail the changes necessary to the other Services, to enable the continued
provision of the remainder of the Services under the Agreement. This CCN1423c
also details the adjustments to the Charges within the Agreement to reflect the
changes that are being made to the Services as a result of the expiration of the
Engineering Service.
This CCN1423c has been drafted in terms of the make good changes to the retained
Services, based on the requirements as specified within the Atos owned document
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entitled
SIAM Service Management - Engineering Transition Baseline Requirements -
v1.0 (REQ/CUS/TRQ/2736).
The expiration of the Engineering Service, and the implementation of similar services
from the Next Supplier, may result in increases to the volume and complexity of
Incidents. It is agreed by the parties that, in the event of increases in the volume of
activity or other Service impacts which affect Fujitsu’s ability to perform the Services
and which are attributable to the termination of the Engineering Service, this shall be
managed in accordance with the HNG-X Agreement and in particular, Clause 39.
DETAILS OF CHANGE:
This CCN1423c provides for:
1)
2)
3)
4)
5)
6)
7)
The expiry of the Engineering Service at 23:59 on the 31st March 2015;
The amendment of certain related definitions and references to the
Engineering Service within the Agreement;
The remedial changes necessary to the scope of the Service Management
Service, Management Information Service, Security Management Service,
Branch Network Service and Communications Management Team Service to
enable the continued and uninterrupted provision of such Services (once
fully implemented) and to reflect changes to process;
An adjustment to the Charges within Schedule D1 (Charges) in respect of
resulting reductions in Fujitsu Services cost incurred in the delivery of the
Management Information Service, Service Management Service and Security
Management Service as a result of impacting the remaining Services (in
accordance with paragraph 9 of Schedule E) on the expiry of the
Engineering Service. Fujitsu has agreed to waive any partial termination
charge it may have been entitled to. This does not constitute a variation to
the terms of the Agreement with respect to future partial terminations
hereafter.
Whilst this CCN1423c caters for amendments to the Charges for the Service
Management Service, for the avoidance of doubt, it is noted that these are
incremental to those changes previously agreed within CCN1409a and which
specifically related to the amendments to the MAC team scope.
Anew monthly Charge within Schedule D1 (Charges) in respect of the
continued operation of the Dispatch 1 system used by the Engineering
Service, until CT1840 is approved and decommission of the Dispatch 1
system is completed.
The transfer of certain equipment and assets from Fujitsu Services to the
Post Office in order for Post Office to obtain the provision of services similar
to the Engineering Service after the expiry of the provision of the
Engineering Service, in accordance with the Transfer of Assets Agreement
dated 21st August 2015 herewith attached at Attachment 1 (“Asset Transfer
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Agreement”)
8) The transfer with effect from the Effective Date (defined below), as
applicable, of certain employees of Fujitsu Services or its Sub-contractors to
any of Post Office, a Next Supplier or a supplier to or sub-contractor of a
Next Supplier pursuant to the Transfer Regulations and the provisions of
Clause 75
PROPOSED REVISION TO WORDING OF THE AGREEMENT (including schedule
reference):
Removal of References
Additions to clauses are shown underlined, and deletions are shown with a
strikethrough.
Clauses
Amend Clause 14.1 as follows;
“Until 31°! March 2015, Post Office shall have the option of obtaining from
Fujitsu Services all or any of the Consumables in such quantities as may be
reasonably required by Post Office by giving Fujitsu Services not less than 30
days prior written notice thereof.”
Amend Clause 14.2 as follows;
“When given notice to procure Consumables as described in clause 14.1
Fujitsu Services shall deliver or procure delivery of any Consumables to an
authorised representative of Post Office at times and locations to be mutually
agreed between Fujitsu Services and Post Office (such agreement not to be
unreasonably withheld or delayed).”
Amend Clause 14.3 as follows;
“Until 31°! March 2015, Fujitsu Services shall maintain and make available a
high level specification for each of the Consumables. In the event that a high
level specification is unavailable in relation to a Consumable because it
contains information confidential to the manufacturer, Fujitsu Services shall
maintain, and make available to Post Office, a list of approved products,
ordered by brand name where applicable.”
Amend Clause 14.4 as follows;
“Until 31° March 2015, Fujitsu Services warrants for use in Equipment
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installed in Branches:
14.4.1 the Consumables; and
14.4.2 any additional products contained in the list of approved
products, by product identity, which comply with the high level
specification for each Consumable which shall be maintained by
Fujitsu Services.”
Amend Clause 14.6 as follows;
“Until 31%! March 2015, wWhere Post Office uses any such product referred to
in Clause 14.5 in the Infrastructure which either fails to comply with the high
level specification or is not contained in the list of approved products referred
to in Clause 14.3:
14.6.1 Fujitsu Services will be entitled to recover from Post Office and
Post Office shall pay any and all reasonable additional costs and
expenses incurred by Fujitsu Services if and to the extent Fujitsu
Services can demonstrate to Post Office (Post Office acting
reasonably) that such costs and expenses have been incurred as a
result of Post Office’s use of such product; and
14.6.2 Fujitsu Services shall be relieved of any contractual remedies
which Post Office may have arising from a failure of any Equipment
installed in Branches to the extent that such failure is directly
associated with Post Office’s use of such product.”
Amend Clause 14.8 as follows;
“Until 31% March 2015, Fujitsu Services shall use all reasonable endeavours
to ensure that a supply of all the Consumables can be secured throughout
the term of this Agreement (or, in relation to agreed Consumables, such
shorter period as the Parties may agree).”
Amend Clause 14.9 as follows;
the-expiry-of such shorter period-_as the Parties may-agree), Fujitsu Services
shall, at its own expense, source an alternative acceptable consumable.”
Amend Clause 14.10 as follows;
“Until 31% March 2015, ifn the event that a Consumable is unavailable and an
alternative cannot be sourced, Fujitsu Services shall not be relieved of its
obligations to provide Services under the terms of this Agreement.”
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Amend Clause 14.11 as follows;
“Until 31% March 2015, tFhe price of any Consumable, or alternative supplied
under Clause 14.9, shall not exceed the cost to Fujitsu Services of supplying
such Consumable, or alternative supplied under Clause 14.9, to Post Office.”
Amend Clause 14.12 as follows;
“Until 31°! March 2015, tFhe price charged pursuant to Clause 14.11 shall be
subject to verification in accordance with Clause 24”
Amend Clause 15.1.10 as follows;
“until 31% March 2015, all Consumables shall be compatible with the
Infrastructure.”
Amend Clause 26.2 Branch Hardware as follows:
“Unless the Parties agree otherwise, ownership of Branch Hardware shall
vest in the Party that procures that hardware until such time as that hardware
has been installed at the Branch and accepted by Fujitsu Services as part of
the Infrastructure at which time such title shall transfer to Fujitsu Services._
With effect from 1 April 2015 title to Branch Hardware previously owned by
Fujitsu Services shall transfer to the Post Office on the date(s) stipulated in
the Asset Transfer Agreement.”
Amend Clause 36.2.2 as follows:
“where damage occurs to hardware used by Fujitsu Services to provide the
Services, Fujitsu Services shall repair or replace the affected items with all
possible speed and (subject to any rights arising under Clause 36.1) at its
own cost., save to the extent that any hardware is transferred to Post Office
pursuant to Clause 48.1 in which case risk and the responsibility to repair and
to replace in such elements shall pass to Post Office when title passes as
provided for in Clause 26.2.”
Amend Clause 36.4 as follows:
“Unless the Parties agree otherwise, risk in Branch Hardware shall vest with
the Party that procures that hardware until such time as that hardware has
been installed at the Branch and accepted by Fujitsu Services as part of the
Infrastructure at which time such risk shall transfer to Fujitsu Services. “For
the avoidance of doubt, after the transfer of Branch Hardware to the Post
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Office on 1 April 2015, Fujitsu Services shall have no risk in respect of that
Branch Hardware save that Fujitsu Services will exercise reasonable controls
over any Branch Hardware that is being utilised or stored by Fujitsu Services
in provision of the Services.”
Schedule 1 - Definitions
Amend the definition of "Counter
Equipment" as follows;
"Counter Equipment"
means the PC’s, printers, screens, local area
network and other equipment installed, by
Fujitsu Services in Branches for the provision
of the Services which shall be supported by
the Engineering Service until its expiry on 31°
March 2015;
Add a new definition for" Counter Base Unit" as follows;
{ SCounter Base Unit”
[ The PC element of the Counter Equipment
Add a new definition for "Counter Gold Build" as follows;
“Counter Gold Build”
A compiled set of operating system, driver and
application system code which can be installed
onto_a Counter Base Unit, upon which the
main application _system__code, _and
subsequent patches and changes, can be
applied. Occasionally, new Counter Gold Build
versions may be created, either as the only
way that required change can be released, or
with the aim of reducing the volume of
subsequent updates required for a new or
replaced Counter to build to the appropriate
software version.
Amend the definition of "Engineering Service" as follows
“Engineering Service"
means the Service referred to in row 2 of
Table A of Schedule B3.1; until the 31°! March
2015, thereafter the Engineering Service shall
if required by Post Office, be replaced by a
service similar to the Engineering Service to
be provided by the Next Supplier. From 1°
April_ 2015, where reference is _made_to
Engineering Service in _a remaining Service
Description then to the extent to which:
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1) Fujitsu is dependent on an element of
the Engineering Service to deliver the
relevant Service, this _shall_constitute
the dependencies on Post Office
described in Section 1.8 of Schedule
A5_— Post Office Responsibilities.
Annex A to deliver to facilitate Fujitsu's
delivery of the Service;
2) Where there is the requirement for an
interface between the Service and the
replacement Engineering Service, then
Fujitsu_shall_work with Post Office
and/or the Post __Office _ Service
Integrator (at Post Office’s cost) to
create and/or amend the interface to
work with the replacement Engineering
Service using the Change Control
Procedure
Amend the definition of "Equipment" as follows;
"Equipment"
means;
(a) In the period up to 31% March 2015.
any physical hardware (excluding
Paypoles and including, without
limitation, supply cords, _ interface
cables and cords, User-installable
components and peripherals) forming
part of the Infrastructure and Stand-
Alone Hardware supplied by Fujitsu
Services;
(b) In the period from 1% April 2015, any
physical hardware (including, without
limitation, supply cords, _interface
cables and __cords, _User-installable
components _and_peripherals) forming
part of the Infrastructure supplied by
Fujitsu Services;
Amend the definition of “Expired Services’ as follows;
“Expired Services"
means services which were previously
provided by Fujitsu to the Post Office but
which have been terminated or have expired:
the Service Desk Service_and the Engineering
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I Service:
Amend the definition of "HNG-X Service Infrastructure" as follows;
"HNG-X
Infrastructure"
Service
means;
(a) In the period up to 31 March 2015, the
Branch Infrastructure, the HNG-X
Central Infrastructure and the HNG-X
Telecommunications Infrastructure
(b) In the period from 1* April 2015, the
HNG-X Central Infrastructure and the
HNG-X Telecommunications
Infrastructure;
Amend the definition of "Horizon
Service Infrastructure" as follows.
"Horizon
Infrastructure"
Service
means;
(a) In the period up to 31% March 2015, the
Branch Infrastructure, the Horizon
Central Infrastructure and the Horizon
Telecommunications Infrastructure;
(b) In the period from 1% April 2015, the
HNG-X Service Infrastructure;
Amend the definition of “Infrastru
icture” as follows;
"Infrastructure"
means any of the infrastructure used by
Fujitsu Services at the relevant time to deliver
the Services, being any of the Horizon Service
Infrastructure, the HNG-X Service
Infrastructure or, during the Roll Out Phase,
the combination of elements of the Horizon
Service Infrastructure and the HNG-X Service
Infrastructure (as applicable);
For the avoidance of doubt, it is noted that
from 1% April 2015 the definitions of Horizon
Service Infrastructure and _HNG-X_ Service
Infrastructure changed
Amend the definition of "Local Allowance" as follows;
[
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"Local Allowance"
means:
(a) In the period up to 31 March 2015, the
allowable time for any failure of the
Branch Infrastructure and/or the
Branch Telecom Infrastructure;
(b) In the period from 1% April 2015, the
allowable time for any failure of the
Branch Telecom Infrastructure;
Amend the definition of "Local Failure" as follows;
“Local Failure"
means:
(a) In the period up to 31% March 2015, a
failure of the Branch Infrastructure
and/or the Branch = Telecom
Infrastructure;
(b) In the period from 1% April 2015, a
failure of the Branch Telecom
Infrastructure:
Amend the definition of " Priority’
as follows;
" Priority"
means;
(a) In the period up to 31% March 2015, the
priority designation set out in the
Service Descriptions for (as applicable)
the Branch Network Service and/or the
Engineering Service;
(b) In the period from 1% April 2015, the
priority designation set _out_in_the
Service Description for the Branch
Network Service:
Amend the definition of "Unavailable" as follows;
"Unavailable"
means:
(a) In the period up to 31% March 2015, in
respect of a Counter Position, that it is
not able to perform all Transactions, or
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(b) communicate with the HNG-X Central
Infrastructure (and that an agreed
fallback condition as defined in Table 3
in section 2.3.4.2.5 of the Branch
Network, Service Description does not
apply) during a Post Office Core Day;
In the period from 1 April 2015, in
respect of a Counter Position, that it is
not able to perform all Transactions, or
communicate with the HNG-X Central
Infrastructure during a Post Office Core
Day:
(c)
Schedule A2 — Relationship and Governance
Amend the fourth bullet point within the Responsibilities section of the Service
Management Relationship terms of reference within Annex 1 as follows:
“Reviewing operational reliability of Infrastructuretracking MTBF -+ates and
considering/recommending remedial courses of action (e.g. full or partial
technological refresh or Service Level relief).”
Schedule A4 - Legislation, Policies and Standards
Amend paragraph 2.1.4 as follows:
“Until 31% March 2015, Fujitsu Services shall give due attention to the effects
on the environment of the Equipment installed in Branches during
manufacture, installation and use. This includes:
a) use of CFCs;
‘b) energy consumption;
c) recyclability of components;
d) recyclability of Consumables;
‘e) waste minimisation;
f) use of sustainable resources;
g) disposal of displaced equipment and waste; and
‘h) making appropriate use of recycled materials.”
(
(
(
(
(
(
(
(
Amend paragraph 2.2.1 as follows:
“Fujitsu Services shall ensure until the expiry of the Engineering Service on
31% March 2015 that any Equipment installed at the Post Office Premises
does not prevent Post Office and its Agents from meeting their legal health
and safety responsibilities as employers, including without limitation those
defined in:”
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Schedule AS - Post Office Respon: ies, Annex A - Post Office
Responsibilities in Relation to the HNG-X Services
Add an additional paragraph 1.8 as follows:
“1.8 From 1 April 2015, in relation to Fujitsu continuing to deliver Services
which previously had dependencies on the Engineering Service and to
facilitate Fujitsu’s delivery of those Services, Post Office will be responsible
for:
1.8.1 for planning the timings of Counter Gold Build releases and
requesting them, using the Change Control Procedure;
1.8.2 the Next Supplier accepting and resolving Incidents raised in
respect of Branch Hardware requiring repair or replacement, identified
through pro-active monitoring:
1.8.3 the Next Supplier accepting and fulfilling requests to perform
investigation, repair or replacement activities on Branch Hardware
(e.g. quiet line test or branch router reset) to support the resolution of
Incidents
Add an additional paragraph 1.9 as follows:
“1.9 From 1st April 2015, Post Office will be responsible for maintaining the
Initial Branch Infrastructure (as defined in paragraph 2.1.1 of Schedule B3.4 -
Branch Infrastructure) to the specification described in CCD entitled “Counter
Hardware Design Specification” (BP/DES/003) in all Branches and any other
Post Office authorised locations.
Schedule B1.3 - Branch Hardware Implementation Services
Amend paragraph 6.2 (Branch Hardware Procurement) as follows;
Until 31! March 2015, Wewhere Post Office procures Branch Hardware from a
third party, a warranty clause (the terms of which shall be agreed with Fujitsu
Services, such agreement not to be unreasonably withheld) must form part of
the purchase agreement for the Branch Hardware between the Post Office
and the third party. Until 31** March 2015 Pprior to physical transfer of the
Branch Hardware to Fujitsu Services or incorporation of the Branch Hardware
into the Infrastructure (whichever is earlier) Post Office shall use reasonable
endeavours to transfer to Fujitsu Services the benefit of and right to the third
party warranty provisions.
The Annex to Schedule B1.3 to be deleted and replaced with Attachment 2,
updated version of the Annex, recognising that Fujitsu Services, will no longer
have responsibilities for procuring, implementing and installing Branch Hardware;
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Amend paragraph 1.3 as follows:
“Fujitsu Services shall ensure that the Business Continuity Plans for the
Applicable
Services are compatible with the overall service continuity framework set out
in the CCD entitled “Business Continuity Framework” (CS/SIP/002). In
addition, until 31" March 2015, Fujitsu Services shall ensure that any
information provided in respect of the business continuity
arrangements referred to in section 2.9 of the CCD entitled "Engineering
Service:
Service Description" (SVM/SDM/SD/0002) are compatible with the overall
service
continuity framework set out in the CCD entitled "Business Continuity
Framework"
(CS/SIP/002).”
Schedule B3.1 - HNG-X Services and Transitional Support Services
Amend the following row from the table contained at clause 2.1 Table A:
Operational Services as follows:
2 I Engineerin I Not This Service I Engineering ‘Service Expirin
gService I applicabl I has no Service: Service I comprises an on-I g-
e predecessor I Description site replacement I Service
and shall be I (SVM/SDM/SD/ I or repair service I Expired
applicable I 0002) for broken or Service -
from Trigger faulty this I
Point T1 Equipment at I Service
(Amendment Branches ceased
Date) together with to be
associated back- I provide
up, support and I d by
administrative Fujitsu
functions. as of
Schedule B3.3 - HNG-X Central and Telecommunications Infrastructure
Amend the paragraph 1.1.2 as follows;
The HNG-X Service Infrastructure comprises, in the period up to 31% March
2015, the:
Branch Infrastructure, the provisions relating to which are set out in
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Schedule B3.4;
(b) HNG-X Central Infrastructure;
(c) HNG-X Telecommunications Infrastructure; and
(d) POLSAP Central Infrastructure (from the POLSAP R1 Go Live Date).
and, in the period from 1% April 2015, the:
(a) HNG-X Central Infrastructure;
(b) HNG-X Telecommunications Infrastructure; and
(c) POLSAP Central Infrastructure (from the POLSAP R1 Go Live Date).
Schedule B3.4 - Branch Infrastructure
Amend the paragraph 1.1.1 as follows;
record and specify the Branch Infrastructure that shall, until 31% March 2015,
be provided by Fujitsu Services, in order to deliver the Horizon Applications
and the Business Capabilities and Support Facilities, and thereby provide the
HNG-X Services; and
Amend the paragraph 2.1.1 as follows;
Until 318‘ March 2015, Fujitsu Services shall, subject in each case to the limits
in Annex A to Schedule D1 provide equipment as specified in the CCD entitled
“Counter Hardware Design Specification” (BP/DES/003) in all Branches and
any other Post Office authorised location (the “Initial Branch Infrastructure”)._
Amend the paragraph 2.1.11 Demonstrations and Marketing as follows;
Until 31%! March 2015, Fujitsu Services shall provide the Branch Infrastructure
which shall be required to demonstrate and market the Business Capabilities
to Clients and prospective Clients. The Equipment that is required shall be set
out in marketing plans as agreed jointly between Post Office and Fujitsu
Services from time to time, and as agreed via the Change Control Procedure.
Amend paragraph 2.1.12 Branch Spares as follows;
“Branch Spares
(a) No serialisation of spares movements and _ individual
equipment locations will be maintained.
(b) Until 31% March 2015, Fujitsu Services will record the serial
number of any Equipment at the point of repair and monitor
returns to enable multiple failures on single pieces of
equipment to be identified and ‘rogue’ units to be removed
from the spares loop.
(c) Until_31:! March 2015, Aany units returned as part of the
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spares loop may be cannibalised to extend the economic life
of spares.
(d) Until 318t March 2015, equipment from Branch closures will be
retained for spares unless scrapped by mutual agreement.
(e) Until 31" March 2015, Aany Old Style Mobile Configurations
that are beyond economic repair shall be replaced by New
Style Mobile Configurations, where there are no Old Style
Mobile Configurations available in the spares loop.”
Amend paragraph 2.1.13 New Branch Equipment as follows;
“New Branch Equipment
(f) Until 31%* March 2015, Wwhere an existing item of equipment
needs to be replaced (if the current equipment cannot be
repaired economically or spares become unavailable) with a
different model, the replacement item will provide equivalent
functionality but may have visible differences including the
livery.
(g) Until 318" March 2015, Aany new counter equipment will be
agreed with Post Office, and be subject to agreed levels of
testing, including health and safety testing, EMC testing and
ergonomic testing. It is expected that such testing will be
commensurate with Post Office operating in a competitive
commercial business environment.
(h) Until 31 March 2015, Wwhere a mixture of equipment models
are used in the estate, it is acceptable that a Branch can have
more than one model type.
(i) Until_ 31% March 2015, Pprior to the purchase of Branch
Hardware by Fujitsu Services, Fujitsu Services will provide
sample Branch Hardware to Post Office to assist in ergonomic
evaluation and health and safety checks that Post Office may
wish to carry out.”
Amend the assumption made at paragraph 3.3.1.a as follows;
“that the reductions in the number of Branches and Counter Positions during
the term of this Agreement will take place in accordance with the table in Part
1 of Annex A of Schedule D1 (and consequently that,until 318! March 2015.
additional maintenance spares will be available to Fujitsu Services);”
Amend paragraph 3.3.3 as follows;
“Until 31*' March 2015, fFor the purpose of assessing the likelihood of the
assumptions set out in paragraphs 3.3.1(b) and 3.3.1(c) proving incorrect,
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Fujitsu Services shall monitor Equipment failure rates using the methodology
set out in and provide monthly information to Post Office in accordance with
the CCD entitled “Calculating Mean Time Between Failure And Availability"
(SVM/SDM/PRO/0013).”
Amend paragraph 3.3.4 as follows;
“Until 31°! March 2015, Fujitsu Services shall monitor the actual numbers of
Branches and Counter Positions in each year against the figure in Annex A of
Part 1 of Schedule D1 for that year for the purpose of assessing the likelihood
of the assumption set out in paragraph 3.3.1(a) proving incorrect and there
being insufficient maintenance spares.”
Amend paragraph 3.3.5 as follows;
“If, at any time_until 31% March 2015, the assessment of Fujitsu Services or
Post Office is that any of the assumptions set out in paragraph 3.3.1 is likely to
prove incorrect it will promptly report that assessment to the Service
Management Relationship.”
Amend the header text in paragraph 3.3.6 as follows, leaving the sub-clauses (a)-
(e) as documented;
“Until 31! March 2015, oOn receiving an assessment of the kind specified in
paragraph 3.3.5, the Parties shall meet to consider the assessment (including
the period the Parties believe the assumption is likely to continue to prove
incorrect) and determine a remedial plan (the "Remedial Plan"), which may
include one or more of the following:”
Amend paragraph 3.4.1 as follows;
“Until 341! March 2015, Fujitsu Services will, for the purpose of paragraph
3.3.2, carry out regular monitoring of, and regularly report on, trends in the
Mean Time Between Failure of the items of Equipment in question to Post
Office. In normal circumstances, the variation between the measured trend
and the assumed trend for an item of Equipment will be sufficiently consistent
over time to allow a replacement programme (if that is necessary) to be
developed and carried out in an economic manner as part of a planned and
orderly routine. It is possible, however, that an item of Equipment might, other
than by reason of an act or omission of Fujitsu Services, begin to fail in such
quantities that Fujitsu Services and Post Office reasonably consider that the
Equipment needs to be replaced or repaired outside the normal routine
(‘Catastrophic Failure’).”
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Amend paragraph 3.4.2 as follows;
“Until 31! March 2015, ifn the event of any Catastrophic Failure occurring,
Fujitsu Services will promptly report that fact to the Service Management
Relationship.”
Amend paragraph 3.4.3 as follows;
“Subject to paragraphs 3.4.4 and 3.4.5, the cost of replacement of a type of
Equipment which suffers Catastrophic Failure will be borne by Post Office.
Until 31° March 2015, tFypes of Equipment that are replaced by reason of
Catastrophic Failure (and the replacement Equipment) will continue to be
taken into account in the calculation of Mean Time Between Failure referred to
in paragraphs 3.3.1(b) and 3.3.1(c).”
Amend paragraph 3.4.4 as follows;
“Until 31°! March 2015, aAs an alternative to replacing a type of Equipment
that has suffered Catastrophic Failure, Post Office may request Fujitsu
Services to cease to provide or to modify Services which are affected by that
Catastrophic Failure, in which case the provisions of paragraphs 3.3.6 and
3.3.7 shall apply.”
Amend paragraph 3.4.5 as follows;
“Until 34! March 2015, ifn the case of the following items of Equipment:
(a) PC BIOS batteries; and
(b) Flat screens,
the Charges assume that replacement items will be installed in the course of
normal engineer visits to Branches in response to Incidents as part of the
Engineering Services, there being no installation programme as such, and
should either of these items be subject to Catastrophic Failure the cost to be
borne by Post Office under paragraph 3.4.3 will only be the increased direct
costs and expenses reasonably incurred by Fujitsu Services in accelerating
the planned programme of replacement.”
Amend the header text in paragraph 3.5.1 as follows, leaving the sub-clauses (a)-
(b) as documented;
“Until 31% March 2015, aAs from the date when an assumption set out in
paragraph 3.3.1 proves incorrect or a Catastrophic Failure occurs and until
such time as the relevant Remedial Plan has been agreed and fully
implemented (or, in the case of Catastrophic Failure the Equipment in question
has been replaced throughout the Branch Infrastructure) then, provided Fujitsu
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Services is not in breach of Clause 15.2, Fujitsu Services shall:”
Amend paragraph 3.5.2 as follows;
“Until 31! March 2015, Fujitsu Services shall use all reasonable endeavours to
mitigate the amounts payable by Post Office in accordance with paragraph
3.5.1(b) and shall provide a statement of such increased direct costs and
expenses for approval by Post Office, such approval not to be unreasonably
withheld.”
Amend the table in paragraph 4.1 as follows:
Document Reference Document Title
1 SVM/SDM/PRO/0013 Calculating Mean Time
(withdrawn in CCN1423c) Between Failure And
Availability Process
2 BP/DES/003 Counter Hardware Design
Specification
3 SVM/SDM/STD/001 Post Office Ltd Operational
Business Change — Branch
Interface Agreement
4 NB/PDN/010 PIN Pad Product
Specification
5 IM/MAN/022 PIN Pad Technical
Installation Training Guide
Schedule C2 — Sub-Contractors
Amend the following row from the table contained at clause 1 Table of Fujitsu
Services’ Sub-contractors as follows;
Cisco - for provision support of RO-Marnaged-I Ongoing
Switch—(Engineering}—and Network I agreement
Support (Central Network Service)
Amend the following row from the table contained at clause 1 Table of Fujitsu
Services’ Sub-contractors as follows;
]
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Digi -
Terminated
upon exit of
the.
Engineering
Services on
314% March
2015)
Support of Branch Router in
Engineering Service
Initial Term:
31% March 2015
Amend the following row from the table contained at clause 1 Table of Fujitsu
Services’ Sub-contractors as follows;
Fujitsu -
Telecoms
Engineering
Ltd
Terminated
upon exit of
the_
Engineering
Services on
31% March
2015:
To carry out repairs to the Epson
Counter Printer
Fujitsu Subsidiary
operating under an
indefinite Inter
Company
Agreement
Amend the following row from the table contained at clause 1 Table of Fujitsu
Services’ Sub-contractors as follows;
Ingenico -
PIN Pad design—development—and-
supply; Ssoftware support. and
Hardware repair for PIN Pads
= Tem 5
December—2045-
Current Term:
March 2016
Existi
term covers the
current Post Office
contract. duration.
Amend the following row from the table contained at clause 1 Table of Fujitsu
Services’ Sub-contractors as follows;
SPC - To carry out repairs to the Base Units I Current Term: 30th
Terminated and Monitors September 2014.
upon exit of
the Following this term
Engineering the ongoing
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Services on agreement will
continue to ensure
cover is provided
for the term of the
Agreement
Amend the following row from the table contained at clause 1 Table of Fujitsu
Services’ Sub-contractors as follows;
Taalus - Removed as a consequence of the I ExpiredGurrent-
Technical expiry of the Engineering Service I Ferm
Solution Provisi f_Break—Fi hati I 34st July 2044.
seuch- hardware-faults
Amend the following row from the table contained at clause 1 Table of Fujitsu
Services’ Sub-contractors as follows;
Triage - Provision of Operational Business I Current expiry
(Terminated Change logistics and maintenance. I date: 2nd July
upon exit of Also provide repairs to Keyboards, the I 2014.
the OKI Back Office Printer and Geller
Engineering Portable Hosted Units (PHU’S) As this is not a
Services on specific customer
314% March schedule Fujitsu
2015) doesn't plan to
make the
agreement co
terminus with the
Post Office
contract due to
expire
31/03/2015.
However, Fujitsu
will ensure that
contract cover is in
place for the
duration of the
Post Office
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I [ I contract.
Schedule D1- Charges
Insert new paragraph 5.12.12 as follows:
“5.12.12 The Expected Engineering Volumes charging mechanism shall cease
to be used upon submission of the April invoice for excess Engineering calls.”
Insert new paragraph 6.9 as follows:
Additional Charges in respect of the Engineering Service
“With effect from 1° April 2015, an additional monthly Charge of £10,359.63
for the Engineering Service in respect of the continued operation of the
Dispatch 1 system used by the Engineering Service, until decommission of the
Dispatch 1 system is completed. Such decommission to be agreed via the
Change Control Procedure under CT1840.”
For the avoidance of doubt, the changes in charges described below have been
calculated relative to charges relating to the Financial Year ending March 2015.
VARIATION OF OPERATIONAL UNIT CHARGES AND OPERATIONAL FIXED
CHARGES
Annex B Operational Charges Table
Subtract from the Management Information Service, Fixed Charges the amount of
£3,537.50 per month for the years ending 31* March 2016, 31% March 2017 and 31%
March 2018. Applicable from 1 April 2015.
Subtract from the Management Information Service, Service Management Element
the amount of £569.54 per month for the years ending 31% March 2016, 31 March
2017 and 31% March 2018. Applicable from 1° April 2015;
Subtract from the Service Management Service, Unit Charge per Branch the amount
of £0.92 per month for the years ending 31% March 2016, 31%‘ March 2017 and 31%
March 2018. Applicable from 1° April 2015;
Subtract from the Security Management Service, Unit Charge per Branch the amount
of £0.07 per month for the years ending 31 March 2016, 31% March 2017 and 31*
March 2018. Applicable from 1% April 2015;
Subtract from the Security Management Service, Service Management Element the
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amount of £0.02 per month for the years ending 31°‘ March 2016, 31% March 2017
and 31% March 2018. Applicable from 1° April 2015;
Annex E Variations in Monthly Charges
Add the following entries to the table
Number of Row Changed in Annex B Value (£) of Effective
CCN. (Description) Change Date of
Change
CCN1423c I Management Information -£3,537.50 1st April 2015
Service, Fixed Charges
CCN1423c I Management Information -£569.54 1st April 2015
Service, Service Management
Element
CCN1423c I Service Management Service, -£0.92 1st April 2015
Unit Charge per Branch
CCN1423c I Security Management Service, I -£0.07 1st April 2015
Unit Charge per Branch
CCN1423c I Security Management Service, -£0.02 1st April 2015
Service Management Element
Schedule E — Termination and the Exit Plan
Amend the table contained in Annex 1 as follows:
Engineeri I Terminable Signature Process, toolset, SLT and
ng as an by both operational service threshold
Service individual Parties of implications on Service Desk
Service CCN 1200 I Service and Operational
(Expired as of Business Change (Branch
31% March Change) Service and on
2015) availability SLTs
CCD SVM/SDM/SD/0002 — Engineering Se Service Description
To be withdrawn.
CCN1423¢
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CCD SVM/SDM/SD/0011 — Branch Network Service Description
An amended version of SVM/SDM/SD/0011 Branch Network Service Description
has been included as Attachment 3. This document will go through the document
review and approval process but this new version will be effective 1st April 2015.
In the event there are any further changes to this document required then this will
be managed under the normal Change Control Procedure. The updates reflect
the expiry of the Engineering Service by making changes to definitions of Counter
Availability and Branch Availability, and the methods of calculating their
associated Service Level Targets, to recognise the changes in scope of services
being provided by Fujitsu Services.
CCD SVM/SDM/SD/0007 — Service Management Service: Service Description:
The following amendments are required to detail the changes in obligations and
responsibilities, as part of the Release Management Service, in respect of
releasing Counter Gold Builds to the Next Supplier of branch hardware
engineering services;
* Add the following definitions within the table in Section 0.6
Abbreviations/Definitions;
EUC Tower I The Next Supplier of branch hardware engineering services, in place of
Provider the expired Fujitsu provided Engineering Service.
Counter Base Unit I The PC element of the Counter Equipment
Counter Gold Build I A compiled set of operating system, driver and application system
code which can be installed onto a Counter Base Unit, upon which the
main application system code, and subsequent patches and changes,
can be applied. Occasionally, new Counter Gold Build versions may
be created, either as the only way that required change can be
released, or with the aim of reducing the volume of subsequent
updates required for a new or replaced Counter to build to the
appropriate software version.
Add an additional responsibility for Post Office to plan the timings of
Counter Gold Build releases and to request them, using the Change
Control Procedure (as an additional sub-section within 3.1.1.3 Release
Distribution Timing and in section 4.1.3 Post Office Dependencies and
Responsibilities)
Add a clarification on the Service's obligations that it will test any new
Counter Gold Build version to be released, only to the point of verifying
that it can be successfully installed on a Counter Base Unit; and add a
responsibility on the EUC Tower Provider to test that their Counter Gold
Build duplication and installation processes and mechanisms can perform
an effective Counter Gold Build install (as an additional sub-section within
3.1.1.4 Release Testing)
Add an additional obligation to release new versions of Counter Gold
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Builds to the EUC Tower Provider, to agreed timescales; add an
additional responsibility on Post Office (or their nominated managing
agent) to manage the EUC Tower Provider's release of the Counter Gold
Build under change control, to agreed timescales; and add an additional
responsibility on the EUC Tower Provider to manage the further release of
the Counter Gold Build version onto Counter Base Units in a timely
manner, whether it is to be used as part of a Release or for installations
on new or replaced Counter Base Units (as an additional sub-section
within 3.1.1.7 No Disruption to Users and the Working Environment)
The obligation to deal with requests for adding, updating or removing Global User
accounts (in Section 5.1 MAC Team Core Activities within Annex C) will be
updated to clarify that all requests will come from Post Office, will have been
authorised before receipt and will include requests for accounts for Postmasters,
Post Office Trainers and EUC Tower Provider engineers.
The existing obligations of the MAC Team related to administering and managing
Engineering activities (all obligations contained within Section 5.2 MAC Team
Engineering Activities) will be removed on 31% March 2015.
There will be additions made to describe the responsibilities of the MAC Team
around receiving Incidents related to providing network or application
configuration support (as defined in the first section of attachment 1 to
CCN1409a) to engineers of the EUC Tower Provider making on-site Counter
Hardware break-fix visits. When receiving these Incidents they will be classified
with Severity Level 1 and their resolution will aim to meet the following service
level targets;
It should be noted that charges for the MAC team have not been uplifted by this
CCN1423, since the above responses have been designed as automated
responses.
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An obligation for the MAC Team will be added in respect of the raising of pro-
active break-fix Incidents for engineers to resolve issues with Branch Hardware
that have been identified from Event & Systems Monitoring activities within the
Systems Management Service. The Incidents will be raised by email to the Atos
Service Desk.
CCD SVM/SDM/SD/0019 - Communications Management Team: Service
Description:
There will be updates made to Section 2.1.1.2 to reflect the raising of Incidents
requiring EUC Tower Provider’s engineers to perform investigations in branch
around;
* incidents related to failure of the backup network service provided by
WWAN where signal strength is viable; or
incidents relating to PSTN issues in the Hull/Kingston area; or
incidents within the PSTN domain, e.g. filtering issues, PSTN line faults
etc, that are managed by Fujitsu to reduce the resource required within
the appropriate Post Office team and avoid the risk of delay in
assessment and resolution of the incident, which would result in the
Branch being unable to trade for an extended period of time.
These Incidents will be raised with the Atos Service Desk, via email.
There will be updates made to Section 2.1.2.1 Pro-Active Incident Reduction to
reflect that Incidents, based on alerts/monitoring, requiring EUC Tower Provider's
engineers to resolve issues with Branch Network Hardware will be raised with the
Atos Service Desk, via email.
There will be additions made to Section 2.8 Post Office Dependencies and
Responsibilities to include the dependencies on Post Office for the effective
delivery of this service that;
* Post Office will be responsible for the Next Supplier accepting and
resolving Incidents raised in respect of Branch Hardware requiring repair or
replacement, identified through pro-active monitoring; and
Post Office will be responsible for the Next Supplier accepting and fulfilling
requests to perform investigation, repair or replacement activities on
Branch Hardware (e.g. quiet line test or branch router reset) to support the
resolution of Incidents.
There will be updates made to describe the process by which configuration of
intelligent (Cisco) routers will be performed, to be used in the replacement of such
Branch Hardware related to break-fix Incidents. The process steps will be;
* Incident received from the Atos Service Desk, including the branch details
required for configuration and with pre-arranged delivery and collect details
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* The CMT Team forward the request to configure the hardware
* The courier delivers hardware to the network configuration team (Crewe)
who provide this element of the service. The time of the receipt of
hardware forms the start time for this element of the service
* The hardware is configured using the branch information provided in the
request
* The network configuration team notifies the courier that hardware is ready
for collection using the pre-arranged details provided in the request, the
time of notification is used to indicate fulfilment of this element of the
service
* The courier collects hardware and delivers to the pre-arranged address
* The network configuration team will use reasonable endeavours to aim to
fulfil this element of the service within the following timescales;
- for hardware delivered to them before 2pm - to have hardware readied
for despatch 2 days after receipt of the hardware, within the days of
availability for this element of the service, (e.g. received Monday pre
2pm — ready for despatch on Wednesday);
- and for hardware delivered to them after 2pm — to have hardware
readied for despatch 3 days after receipt, within the days of availability
for this element of the service (e.g. received Monday post 2pm — ready
for despatch on Thursday).
The hours of availability for this network configuration team element of the service
will be 9:00 — 17:00, Mondays to Fridays, excluding Bank Holidays.
CCD SVM/SDM/SD/0016 — Management Information Service: Service
Description:
There will be edits made to redefine the set of Service Levels (excluding
Engineering SLA/OLAs) to now be reported.
CCD SVM/SDM/SD/0006 — Systems Management Service: Service Description:
The following amendment is required to recognise the expiry of the Engineering
Service;
* Engineering Service (paragraph (d)) to be removed from the list of
Operational Services that “may be directly impacted by the successful
provision of Systems Management Service should support be required” (at
Paragraph 2.3.4.2)
The following addition to Section 2.8 Post Office Dependencies and
Responsibilities is also required to include the dependencies on Post Office for
the effective delivery of this service that;
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Post Office will be responsible for the Next Supplier accepting and resolving
Incidents raised in respect of Branch Hardware requiring repair or replacement,
identified through pro-active monitoring;
COMMERCIAL TERMS or CHARGES APPLICABLE IN RESPECT OF THIS
CCN (if any):
The project work to implement the changes required to enable the exit of this
Engineering Services are set out in CT1789.
This CCN is based upon the following assumption:
The test rigs (comprising the following elements);
1. Solution Verification & Integration (SV&I Rig)
2. Integration (INT Rig)
3. Component Integration Testing (CIT Rig)
4. Live System Test (LST Rig)
5. Reference Data Test (Ref Data Rig);
currently contain representative Branch Infrastructure (network equipment, base
units and end user peripherals) which as a consequence of the Exit of the
Engineering Service on 31% March 2015 Fujitsu will no longer have the spares or
repair facilities to support. In the event that there are failure(s) on this hardware
during the remaining period of providing these facilities, Fujitsu will raise new
Incident(s) with Post Office Ltd’s Service Desk for the attention of the Next Supplier
of the Engineering Service to attend the Fujitsu test locations to replace the failed
part(s). It is agreed that this support will be provided by Post Office Ltd at no cost to
Fujitsu. Fujitsu will exercise reasonable care and skill in accordance with its own
established internal procedures when housing and/or using the Branch Infrastructure
to perform the Services.
NEW CCDs and/or CRDs: N/A
Referenc I Title Approved
e Version
& Date
AMENDED CCDs and/or CRDs:
Referenc I Title Previous I Approved
e Version I Version &
& Date Date
SVM/SD_I Engineering Service: Service Description I V6.0 Withdrawn
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M/SD/00 29/10/20
02 13
SVM/SD_ I HNG-X Engineering Service Business V1.0 Withdrawn
M/PLA/O I Continuity Plan 13/10/20
030 14
SVM/SD_ I DEFINITIONS OF ENGINEERING V3.0 Withdrawn
M/PRO/O I SERVICE PRIORITY AND 21/06/20
004 LOCAL/REMOTE LOCATIONS 12
PROCESS
SVM/SD_ I CALCULATING MEAN TIME BETWEEN I V5.0 Withdrawn
M/PRO/O I FAILURE AND AVAILABILITY PROCESS I 14/03/20
013 12
SVM/SD_ I ENGINEERING SECURITY CLEARANCE I V0.1 Withdrawn
M/PRO/O I AND INTERNAL CONTROLS
042
SVM/SD_ I OKI LASER PRINTER (BACK OFFICE V1.0 Withdrawn
MMWKI/1_ I PRINTER) PERIPHERAL TROUBLE 06/03/20
511 SHOOTING AND REPLACEMENT 15
GUIDE
SVM/SD_ I BAR CODE READER PERIPHERAL V1.0 Withdrawn
M/WKI/1_ I TROUBLE SHOOTING AND 06/03/20
512 REPLACEMENT GUIDE 15
SVM/SD_ I PATCTXFLAT SCREEN PERIPHERAL V2.0 Withdrawn
MMWKI/1_ I TROUBLE SHOOTING AND 06/03/20
513 REPLACEMENT GUIDE 15
SVM/SD_ I EPSON COUNTER PRINTER V1.0 Withdrawn
MMWkI/1_ I PERIPHERAL TROUBLE SHOOTING 06/03/20
514 AND REPLACEMENT GUIDE 15
SVM/SD_ I KEYBOARD PERIPHERAL TROUBLE V1.0 Withdrawn
MMWKI/1_ I SHOOTING AND REPLACEMENT 06/03/20
515 GUIDE 15
SVM/SD_ I PINPAD PERIPHERAL TROUBLE V2.0 Withdrawn
MMWKI/1_ I SHOOTING AND REPLACEMENT 01/10/20
516 GUIDE 14
SVM/SD_ I HNGX BRANCH ROUTER V1.0 Withdrawn
MMWKI/1_ I REPLACEMENT GUIDE 06/03/20
517 15
SVM/SD_ I HNG-X BASE UNIT A SINGLE V1.0 Withdrawn
MMWKI/1_ I COUNTER TROUBLESHOOTING AND 06/03/20
518 REPLACEMENT GUIDE 15
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SVM/SD_ I HNG-X BASE UNIT C TROUBLE V1.0 Withdrawn
M/WKI/1_ I SHOOTING AND REPLACEMENT 06/03/20
519 GUIDE 15
SVM/SD_ I PHU2.0 (MOBILE) BASE UNIT V1.0 Withdrawn
M/WKI/1_ I REPLACEMENT GUIDE 06/03/20
532 15
CS/SPE/ I Specification for Horizon System Branch I V2.0 Withdrawn
013 consumables 18/08/20
06
SVM/SD_I Branch Network Service Description V4.7 Target
M/SD/00 26/03/20 I V5.0
11 14 01/05/201
5
SVM/SD_ I Service Management Service: Service V4.1 Target
M/SD/00 I Description 14/8/201 I V5.0
07 4 01/05/201
5
SVM/SD_ I Communications Management Team: V3.1 Target
M/SD/00 I Service Description 7/8/2014 I V4.0
19 01/05/201
5
SVM/SD_ I Management Information Service: Service I V5.0 Target
M/SD/00 I Description 5/11/201 I V6.0
16 3 01/05/201
5
SVM/SD I Systems Management Service: Service V4.0 Target
M/SD/00 I Description 16/4/201 I V5.0
06 4 01/05/201
5
Policies and Standards: N/A
Service Levels (including any Service Level relief required): N/A
P.O. Ltd Responsibilities: N/A
Other: This CCN1423c replaces CCN1423b which was submitted on 4'" August
2015 and which is hereby withdrawn by the submission of this CCN1423c.
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CHANGE CONTROL NOTE
ID: PWY_CCN_1423. CCN:1423c — Create Date: 31-MAR-2015 09:18:53
Status: APPROVED Originator: Ken. Westfield
Title
Modifications to the HNG-X Agreement as a result of the expiration of the Engineering
Service
Main Description:
Related Parts
0 PWY:CCN.A;1 Ken. Westfield
(CHANGE_MANAGEMENT)
Change Control Notes
4 PWY:CD_ATTACH.A;1 Ken. Westfield
(CHANGE_MANAGEMENT)
Change Document Attachments
Related Items
Affected
4 PWY:CCN_1423_1.A-CDATTACH;]1 (Affected) Ken. Westfield
(CCN_1423_1.doc)
CCN1423 Attachment 1
Affected
4 PWY:CCN_1423_2.A-CDATTACH;1 (Affected) I Ken.Westfield
(CCN_1423_2.docx)
CCN1423 Attachment 2
Affected
4 PWY:CCN_1423_3.A-CDATTACH;1 (Affected) I Ken.Westfield
(CCN_1423_3.docx)
CCN1423 Attachment 3
Affected
4 PWY:CCN_1423_4.A-CDATTACH;1 (Affected) Ken.Westfield
(CCN_1423_4.xIsx)
CCN1423 Supporting Data - DO NOT SUBMIT
CON14230 FUJITSU RESTRICTED Ref. PGM/CHM/TEM/0002
COMMERCIAL IN CONFIDENCE Version: = V2.0
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Affected
6 PWY:CCN_1423_7.A-CDATTACH;1 (Affected) Ken. Westfield
(CCN_1423_7.docx)
CCN1423a Attachment 3
Affected
6 PWY:CCN_1423_5.A-CDATTACH;1 (Affected) Ken. Westfield
(CCN_1423_5.doc)
CCN1423a Attachment 1
Affected
6 PWY:CCN_1423_6.A-CDATTACH;1 (Affected) I Ken.Westfield
(CCN_1423_6.docx)
CCN 1423a Attachment 2
Affected
6 PWY:CCN_1423_10.A-CDATTACH;] (Affected) I Ken.Westfield
(CCN_1423b_10.docx)
CCN1423b Attachment 3
Affected
6 PWY:CCN_1423_12.A-CDATTACH;1 (Affected) Ken.Westfield
(CCN_1423c_12.docx)
CCN1423cb Attachment 2
Affected
6 PWY:CCN_1423_13.A-CDATTACH;1 (Affected) Ken.Westfield
(CCN_1423¢_13.docx)
CCN1423cb Attachment 3
Affected
6 PWY:CCN_1423_8.A-CDATTACH;1 (Affected) I Ken.Westfield
(CCN_1423b_8.docx)
CCN1423b Attachment 1
Affected
6 PWY:CCN_1423_9.A-CDATTACH;1 (Affected) I Ken.Westfield
(CCN_1423b_9.doex)
CCN1423b Attachment 2
Affected
6 PWY:CCN_1423_11.A-CDATTACH;1 (Affected) Ken.Westfield
(CCN_1423c_11.docx)
CCN1423c Attachment I
Related Child Change Documents:
Related Parent Change Documents:
Dependent PWY_CP_6085 CLOSED Rosie Bacon (BACONRE)
CCN1423¢ FUJITSU RESTRICTED Ref. PGM/CHM/TEM/0002
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HNG-X CP1528 - Modifications to HNG-X Services following the Engineering Service
exit
Action Messages
Action Number: 5 Date Jun 15 2015 17:08:59 By: Florence.Eyre
Change Control Board, Meeting Number 796
Monday 15" June 2015
CCB Action Update:
CCN1423a — Action 1 — CCN in draft form with POL and still under discussion.
Action continues
Action Number: 6 Date Jun 23 2015 09:28:08 By: Florence.Eyre
Change Control Board, Meeting Number 797
Monday 22° June 2015
Ratifications:
* CCB Actions
o CCN1423a —- Modifications to the HNG-X Agreement as a result of the
expiration of the Engineering Service
The above CTs were presented to CCB having been progressed ex-
committee and their submission was upheld.
Action Number: 6 Date Jun 23 2015 09:42:57 By: Florence.Eyre
Change Control Board, Meeting Number 797
Monday 22" June 2015
CCB Action Update:
CON14230 FUJITSU RESTRICTED Ref. PGM/CHM/TEM/0002
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CCN1423a — Action 1 — All relevant agreements given and CCN submitted. Action
Complete
Action Number: 6 Date Aug 10 2015 17:19:14 By: Florence.Eyre
Change Control Board, Meeting Number 804
Monday 10% August 2015
Ratifications:
CCB Actions
* CCN1423b — Modifications to the HNG-X Agreement as a result of the
expiration of the Engineering Service
The above changes were presented to CCB having been progressed ex-committee
and the submission was upheld.
Action Number: 6 Date Sep 24 2015 13:16:51 By: Florence.Eyre
Please be advised that the following CCN has now been formally approved by Post Office Ltd:
Modifications to the HNG-X Agreement as a result of the expiration of the Engineering Service
This CCN was created and progressed as a alongside the approval of CP1528 following the approval
of CT1789
Action History
31-MAR-2015 09:18:53
WESTFIELDK
Document created
31-MAR-2015 09:19:31
i
WESTFIELDK
Actioned document from RAISED to COMMERCIA!
3 09-APR-2015 08:41:23 Ken. Westfield!” 7
WESTFIELDK Chg Mgmt
Actioned document from COMMERCIAL_REVIEW to READY_TO_SUBMIT
4 09-APR-2015 08:45:46 Ken. Westfield...
WESTFIELDK Chg Memt
Actioned document from READY_TO_SUBMIT to SUBMITTED
5 11-MAY-2015 16:23:40 Ken. Westfield!
WESTFIELDK Chg Memt
Actioned document from SUBMITTED to WITHDRAWN
CCN14230 FUJITSU RESTRICTED Ref. PGM/CHM/TEM/0002
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6 — 19-JUN-2015 08:43:45 Ken. Westfield}
WESTFIELDK
7 24-SEP-2015 13:17:04 Florence Eyre}
EYREF cs
Actioned document from SUBMITTED to APPROVED
Update History
0
2
i
31-MAR-2015 09:18:53
WESTFIELDK
Related Design Part PWY:CCN.A:1
09-APR-2015 08:40:10
WESTFIELDK
Detailed description edited
09-APR-2015 08:41:23
WESTFIELDK
Request attribute(s) updated
Ken.Westfiel
Chg Mgmt
Ken. Westfield...
Chg Mamt
Ken.Westtield_
Ken. Westfield.
FUJ00001116
FUJ00001116
4 28-APR-2015 13:49:15
WESTFIELDK Chg Mgmt
Related Design Part PWY:CD_ATTACH.A:1
4 28-APR-2015 13:49:15 Ken. Westfield
WESTFIELDK Chg Mgmt
Related Item PWY:CCN_1423_1.A-CDATTACH;] (Affected)
4 = 28-APR-2015 13:49:15 Ken. Westfield: 3
WESTFIELDK Chg Mgmt
Related Item PWY:CCN_1423_2.A-CDATTACH:1 {Aflected)
4 28-APR-2015 13:49:15 Ken. Westfield:
WESTFIELDK Chg Nai
Related Item PWY:CCN_1423_3.A-CDATTACH:1 (Arected)
4 28-APR-2015 13:49:16 Ken. Westfield ©
WESTFIELDK Chg Mamt
Related Item PWY:CCN_1423_4.A-CDATTACH:1 (Affected)
4 11-MAY-2015 16:23:40 Ken. Westfield
WESTFIELDK Chg Mgmt
Request attribute(s) updated
5 15-JUN-2015 17:08:59 Florence Eyre
EYREF cs
Added action description
6 —19-JUN-2015 08:46:37 Ken. Westfieldi~
WESTFIELDK Chg Mgmt
Detailed description edited
6 —19-JUN-2015 08:48:15 Ken. Westfield
WESTFIELDK Chg Mgmt
Request attribute(s) updated .
6 23-JUN-2015 09:28:08 Florence Eyre.
EYREF cs
Added action description .
6 — 23-JUN-2015 09:42:57 Florence Eyre},
EYREF cs
Added action description
6 — 26-JUN-2015 08:15:53
WESTFIELDK
Related Item PWY:CCN_1423_5.A-CDATTACH,
6 — 26-JUN-2015 08:15:53 Ken. Westfield
WESTFIELDK ¢ Memt
CCN1423c FUJITSU RESTRICTED Ref. PGM/CHM/TEM/0002,
COMMERCIAL IN CONFIDENCE _ Version: V2.0
03-JUN-2013
33 of 26
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FUJITSU RESTRICTED
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6
6
6
6
6
6
6
26-JUN-2015 08:15:53
WESTFIELDK
Related Item PWY:CCN_1423_7.A-CDATTACH: 1.
05-AUG-2015 08:53:15
WESTFIELDK
Detailed description edited
05-AUG-2015 08:56:01
WESTFIELDK
Request attribute(s) updated
10-AUG-2015 17:19:14
EYREF
Added action description
1-AUG-2015 13:53:49
WESTFIELDK
Request attribute(s) updated
19-AUG-2015 08:37:48
WESTFIELDK
Detailed description edited
19-AUG-2015 08:38:54
WESTFIELDK
Request attribute(s) updated
27-AUG-2015 13:05:34
WESTFIELDK
Related Item PWY:CCN_1423_10.A-CDATTACI
27-AUG-2015 13:05:35
WESTFIELDK
Related Item PWY:CCN_1423_13.A-CDATTACH:
27-AUG-2015 13:05:35
WESTFIELDK
27-AUG-2015 13:05:35
WESTFIELDK
Chg Mamet
fee
Ken, Westfield!
Chg Mgmt
Ken. Westfield!
Ken. Westfiel
Chg Mgmt
Related Item PWY:CCN_1423_12.A-CDATTACHLI (Affected)
Ken. Westfield:
Chg Mgmt
Related Item PWY:CCN_1423_11.A-CDATTACH:1 (Affected)
27-AUG-2015 13:05:35
WESTFIELDK
27-AUG-2015 13:05:35
WESTFIELDK
Ken.Westfieldi.
Chg Mgmt
Related Item PWY:CCN_1423,9.A-CDATTACH:CAllagist)
Ken. Westfiel
ce eee
Related Item PWY:CCN_1423_8.A-CDATTACH;1(Aflecied)
24-SEP-2015 13:16:51
EYREF
Added action description
24-SEP-2015 13:17:04
EYREF
Request attribute(s) updated
30-SEP-2015 12:36:49
WESTFIELDK
Request attribute(s) updated
04-JAN-2016 10:18:40
WESTFIELDK
Request attribute(s) updated
Archived Attribute Information
Florence Eyre
cs
Florence Eyre
cs
Ken.Westfield!_ 3
Chg Mgmt
CCN1423c
©Copyright Fujitsu Services 2013
UNCONTROLLED IF PRINTED
FUJITSU RESTRICTED
COMMERCIAL IN CONFIDENCE
Ref:
Version:
Date:
Page No:
PGM/CHM/TEM/0002
v2.0
03-JUN-2013
34 of 26
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--- END OF CHANGE CONTROL NOTE PWY_CCN_1423 ----------
CON14230 FUJITSU RESTRICTED Ref. PGM/CHM/TEM/0002
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©Copyright Fujitsu Services 2013 Date: 03-JUN-2013
UNCONTROLLED IF PRINTED Page No: 35 of 26