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IM/STR/056
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Document Title:
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Abstract:
Document Status:
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Contributors:
Internal Distribution:
External Distribution:
Approval Authorities:
Counter Training Offices Strategy
Strategy
N/A
Description of the requirements and solution for installing
Horizon training systems into Post Office Ltd’s Counter Training
Offices
For approval
Dean Felix, Fujitsu Services (Pathway)
Liam Foley; Hilary Forrest; Reg Barton; Richard Brunskill,
Jim Booth; Bill Burrows, Library.
Andrew Perkins, Sandra Lewis, Post Office Ltd; Library
(See PA/PRO/O10 for Approval roles)
Name
Position
Signature
iDate
Richard Brunskill
Infrastructure Services
Manager, Fujitsu Services
(Pathway)
‘Andrew Perkins
(Change & IS Business Analyst,
Post Office Ltd.
Sandra Lewis
(Training Manager Admin, Post
Office Ltd.
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0.0 Document Control
0.1. Document History
\Version No. Date [Reason for Issue IAssociated
(CP/PinICL
1 21/4/99 Incomplete draft to support CP 1948
.2 26/3/99 [First complete draft for review
3 5/5/99 [Draft submitted for acceptance review
4 12/5/99 Informal draft for ICL Pathway project meeting
5 21/5/99 [Draft incorporating all comments from ICL
[Pathway and POCL review cycle
.6 5/11/99 Final draft for review
1.0 17/12/99 IRe-worked with revised procedure in 5.7.4. Issued]
for approval. Approval declined by PON
Ll 20/4/00 Draft revised to reflect changes instigated by CPs
2496 (CCN627), and CP2482, and to meet PON)
approval.
2.0 20/9/00 Approved.
2.1 (7/10/02 Draft issued following the approval of CCN 898d.\CCN 898d
[This version involves a major rewrite of the}
document.
2.2 15/11/02 Second draft incorporating comments
3.0 27/11/02 Issued for approval - incorporating Post Office
Ltd final comments
0.2 Review Details
[Review Comments by :
[Review Comments to :
Mandatory Review Authority Name
[Post Office Ltd IAndrew Perkins *, Sandra Lewis *
Fujitsu Services (Pathway) Limited Reg Barton, Richard Brunskill, Pam Purewal}
[Debbie Richardson, Jim Booth; Bill Burrows
Optional Review / Issued for Information
(*) = Reviewers that returned comments.
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0.3 Associated Documents
Reference ersion [Date Title Source
ISS\PSD\002 IOSD Service Description Library
Schedule A12 (Codified Agreement Pathway
IIM/ION/003 Full Set Of training Scenarios [Library
IIM/STR/056 2.0 20/9/00 {Counter Training OfficesLibrary
Strategy
Unless a specific version is referred to above, reference should be made to the current
approved versions of the documents.
0.4 Abbreviations/Definitions
(Abbreviation ‘Definition.
(CSR (Core System Release (the level of software used for National Rollout,
formerly known as New Release 2)
(CSR+ (Core System Release 2 Plus (the level of software to be upgraded to}
lin the middle of NRO, formerly known as R2plus)
CTO (Counter Training Office
RO National Rollout
Pathway Fujitsu Services (Pathway) Limited
POL, Post Office Ltd.
IPOLO Post Office Log On
ISLA Service level Agreement
TP (Transaction Processing (Post Office Ltd function in Chesterfield)
0.5 Changes in this Version
\Version ‘Changes
1.0
(The changes in the previous version were agreed in a Fagen revie
arried out on 2/12/99. The following changes were made:
= Changes to distribution list, document history, approval authorities,
associated documents and abbreviations
" This version of the document no longer differentiates between the}
initial 8 installations and the remainder of the CTOs, some of which
have already been installed at the time of approval. Some
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= paragraphs and sections have therefore been removed.
=" The document reflects the new codified agreement A12
= The specifications and quantities of equipment have been revised a:
appropriate
™ More details have been added to section 5.7.4 which describes the}
process for upgrading the sites to later versions of software.
= The procedure for upgrading to a new release of software in 5.7.4!
has changed. Instead of OSD delivering the new hard disks to site,
the new disks will be despatched by courier, and the old one:
returned by the same method.
" Provision is made in this section to allow the swapping of the disk:
to be done by the courier, or by a PON trainer, depending o
convenience
= Some new roles have been introduced, and some changed, withi
PON and ICL Pathway (section 6).
= Some details have been refined for accuracy.
(The changes in this version have been instigated by a revision to
section 5.7.4 System Upgrades as requested by PON and by the
approval of 2 CPs (affecting section 3.2.2)
@ CP2496 (CCN627) — Create Additional Training data for POCL
CTOs
je CP2482 — Change The Software Configuration of the Training
Counter
2.1
iA significant rewrite of this document includes the following changes:
¢ Change of company name from ICL Pathway to Fujitsu Service
(Pathway) Limited
e Change of company name from Post Office Network (or PON) t
Post Office Limited.
@ A change to the main structure of the document into two sections
describing the following:
e What was performed during implementation and is now stil
in place in Steady State
e The process for achieving an upgrade to the software
e Section 2.0: A change to the scope of the document to reflect the
above.
@ Sections 4.1 and 4.2 have been absorbed into sections 3.1 and 3.2)
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¢ to reduce duplication of information.
¢ Equipment movement has been moved from 8.1.2 to create a ne’
section 3.4 which fits better into the new document structure
@ Two appendices have been removed which related to
questionnaires that are no longer relevant. A further appendix has
been added to cover the areas of functionality that will be included
in the any build.
¢ Removal of various other sections of the document which were
related to the rollout and are no longer relevant to installing ne
builds.
@ Removal of references to Fujitsu Services’ subcontractors, whic!
will remain invisible to Post Office Limited.
2.2
‘Comments received from Post Office Ltd. The following sections have
been updated:
.2.3 Fault reporting — this can be done by a nominated central
contact, as well as by a trainer
.2.4 Hardware Maintenance and support —equipment which is off site}
must be returned to its home CTO so it can receive attention
3.3 Equipment movement — equipment can be moved under the
authority of Post Office Ltd, by trainers who have been trained b:
either Pathway, or internally by Post Office Ltd.
5.0 Upgrading the software level — new bullet point 4 to say that Post
Office Ltd contact will liase direct with the CTO to confirm the date
hen someone needs to be on site to receive the disks or allow entryI
ito the installer (as appropriate).
‘Additional paragraphs added to capture and clarify points agreed under
(CCN 898d, related to: upgrade of faulty equipment, the position o
support for Network banking related functions, the upgrade
imescales, and charging mechanism.
arious changes in terminology including the use of the “Horizon!
(Training Liaison Manager “ of POL, who will be the main point of
contact with Pathway.
Updating the details in the Appendices A, B and C.
arious typos.
3.0
@ Minor corrections to terminology (“Post Office Ltd”, “TP”), jo
titles (“Training Manager Admin”) addresses (Operational Focus
Team, Appendix B, and Area Intervention Office, Appendix C).
fe Add an extra step for the installer to check the build version
(section 5)
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0.6 Changes Expected
(Changes
one.
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0.7 Table of Contents
1 INTRODUCTION
2 SCOPE.....
3. CURRENT SITUATION...
3.1 SUMMARY OF REQUIREMENT.
3.2 DESCRIPTION OF SOLUTION.
3.2.1
Fault reporting...
3.2.4 Hardware maintenance & support.
3.2.5 Response targets
3.3. EQUIPMENT MOVEMENT...
4 DURATION OF CONTRACT.
5 UPGRADING THE SOFTWARE LEVEL
6 ROLES....
6.1 Post OFFICE LTD.......
6.1.2. Training Manager Admin.
6.2 FUJITSU SERVICES.............
6.2.1 Training Services Manager.
6.2.2 Horizon System Help Desk (HSH).
6.2.3 Fujitsu Services (Pathway) Limite
Appendix A ~ Table of Counter Training Offices. 16
Appendix B - System Features. 18
Appendix C - Equipment Movement form 20
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1 Introduction
As part of the Horizon system implementation for Post Office Ltd, Fujitsu Services
(Pathway) Limited (known as “Pathway”) has installed Horizon training systems in
Counter Training Offices (CTOs) at various locations in the national network of Post
Office branches. Post Office Ltd trainers use these systems to deliver steady state
training for new staff and subpostmasters now that Horizon National Rollout training
has been completed.
2 Scope
This document is divided into two main sections which cover the following:
1. The current situation. This includes describing the original requirement and the
solution implemented.
2. The strategy and process which is adopted for providing system builds with which
to upgrade the CTOs, including dependencies. This was agreed in CCN 898d.
Note that much of the information included in version 2.0 of this document has been
removed. That information related to the strategy and principles adopted for installing
Horizon systems in the CTOs. Please refer to version 2.0 of this document for details
of the implementation strategy adopted.
3 Current situation
3.1
3.2
Summary of Requirement
A total of 42 CTOs were planned to have Horizon training systems installed during
National Rollout. Two further support locations were also to be fitted with Horizon
systems.
The requirement was for 328 training counter systems, plus two A4 printers per site,
to be installed in the CTOs, plus 5 further counters in the two support locations. The
total of 333 was included within the overall limit for all outlet counter positions, as
described in the Codified Agreement, Schedule A1l2, Annex 5. These systems were
installed with the latest available version of the Horizon system training build at the
time of rollout.. The full list of CTO and support locations is provided in Appendix A —
Table of Counter Training Offices.
Description of Solution
Currently there are a total of 353 counters installed in 44 CTOs, and four support
locations (i.e. NBSC at Dearne House and Doxford, TP at Chesterfield, and Training
Development in Colchester). This represents an increase in counters and locations over
the original requirement. Some of the equipment has also been relocated to new (or
other) CTOs since the original rollout plan was devised and implemented. The current
list is held in Appendix A — Table of Counter Training Offices.
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Hardware
3.2.1
3.2.2
Each CTO is equipped with free-standing Horizon training systems. A summary of the
hardware used is listed below:
a Fujitsu Pentium I processor unit (X453), featuring:
= 166Mhz Pentium I processor
= 64 Mb RAM
= 4.3Gb exchangeable hard disk
10” SVGA CRT colour monitor, incorporating touch screen
Keyboard featuring magnetic swipe card reader and smart card reader
Ithaca counter printer
Welch Allyn bar-code reader
Epson Stylus 200 printers (two per office)
ooood
Each training system is a stand alone counter. Two of the counters will be connected
to the Epson 200 inkjet printers. There is no connection to any other counter or server
and all the counters are identical in every way.
Software
The systems are built as standard training counters, of the type and software level used
for delivering classroom training to outlet managers and their staff during the National
Rollout of Horizon. At the time of installation the systems mirrored the functionality of
the systems being installed in live offices at the start of National Rollout. This release
was known as CSR. Since then, an upgrade has been performed at release CSR+, at a
level known as CI4.
The systems also reflect the functionality described in the training workbooks issued
on training courses at the during national rollout.
The training counter also features facilities to run and reset POLO, and to reset the
training data. Note that, unlike training mode, the training data is not reset
automatically at power up/power down, or at logout. The CTO counter build currently
contains both the standard UK training build and the Northern Ireland variant. The
trainer is able to select which variant to load up and run. This build will also support
use of the OKI 8P+ printer as well as the Epson Stylus 200.
The systems feature the same set of training data used by Pathway in training mode
and the delivery of training for the rollout programme, both at CSR and CSR+. When
the CTO systems were refreshed to reflect the functionality being introduced at CSR+,
additional data was included allowing trainers to set exercises which use some of Post
Office Ltd’s own training aids: i.e. bar coded bills and bar coded order books. All this
data is documented and detailed in IM/ION/003.
This training build differs from the standard counter build in a number of ways:
= All the data used in training is pre-configured and held locally in each counter.
= At power on the system boots up to the Windows NT desktop
= The administrator has access to the Windows NT operating system to perform
basic housekeeping functions (e.g. reset the training data, reset POLO).
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3.2.3
3.2.4
= The Windows NT desktop features icons allowing administrators and users to reset
the training data, load up or shut down the Riposte system, run POLO as a
standalone application and reset POLO. These features are described in detail on
the Pathway Train The Trainer course, and Post Office Ltd trainers who have
attended this course are fully trained in the use of these features.
= Note that since release Cl4 of Horizon, the training counter build no longer
supports the use of OBCS training scenarios in live mode. This is due to the way
OBCS now works — training scenarios are rejected in live mode on the live
counter, and are therefore rejected in live on the training counter. They do work in
training mode on the training counter, as they do in training mode on the live
counter.
Fault reporting
Faults with equipment will be logged by a trainer on site at the CTO, (who must be
Horizon certified by Post Office Ltd or Pathway to use the equipment to deliver
training) or by a nominated central contact (usually the Training Manager Admin) via
the Horizon System Help Desk. The caller will report the FAD code and declare the
nature of the fault.
The Horizon System Help Desk will endeavour to provide assistance in the resolution
of calls, before requesting further action (see below).
Hardware maintenance & support
Pathway will provide support services for the hardware. Equipment which requires
attention or support must be located at the CTO, as maintenance can only be carried
out at the installation address. Maintenance will be performed by Pathway who will
send an engineer to site, in response to a call for hardware failure. Faulty hardware will
be repaired or replaced on site if it cannot be readily fixed.
Faults will only be handled at the site where the equipment is registered, therefore any
equipment which is off-site (for example as part of a “mobile” CTO) needs to be
returned to its home location before it can receive attention.
The engineer will visit the CTO on the day after the fault was logged, provided the call
is made before midday.
Pathway will recover from Post Office Ltd any charges for repairs carried out on items
outside warranty (i.e. for physical damage caused by carelessness, misuse or wilful
damage) and for service calls where no fault is found in an item.
If a call for support is logged, but the fault is then found and fixed by the originator, or
is no longer apparent, the call originator must contact the HSH to close the call before
the engineer arrives on site.
If a dispute arises over liability for damage, and/or repair or replacement charges
incurred, Clause 807 of the Codified Agreement makes provision for the matter to be
settled amicably to the satisfaction of all parties.
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3.2.5
3.3
Response targets
For hardware calls, next day service is provided by Pathway, on condition that the call
is logged before midday. Afternoon calls will not guarantee next day service, but the
engineer will visit the CTO within two working days. Equipment will be repaired on
site if possible, or swapped out.
The equipment in the CTOs is used for training and not for serving customers,
therefore this level of service is the most appropriate.
Calls logged for the CTOs will not be subject to the standard service level agreement
analyses in place for the rest of the Horizon project.
Equipment movement
The control of equipment, once it is installed in the CTOs, is very important.
Equipment may only be moved off-site in exceptional circumstances by Post Office
Ltd’s Horizon certified staff or internally trained trainers, and not without the authority
of the Training Manager Admin, in the interests of both the security of the Horizon
system infrastructure and of the physical safety of the hardware.
The Training Manager Admin must personally (on behalf of whoever wishes to remove
the equipment) telephone Pathway Training Services Manager, with a justification for
the movement of the equipment. The Post Office Ltd Training Manager Admin must
also authorise the filling out an asset movement form, as shown in Appendix C -
Equipment Movement form, allocating a reference number, and detailing the
equipment serial numbers, the location of the transfer, the dates and justification of the
transfer. A copy of this form must be posted to the Training Services Manager at
Pathway in every instance. The address is at the bottom of the form.
Where equipment needs to be moved off site, the person responsible must ensure the
safety and security of the system at all times, and take appropriate measures for
ensuring it is securely packaged. The originator of the request may undertake to
transport the equipment himself or herself, or hire a courier. In both cases Post Office
Ltd is responsible for the well-being of the equipment.
Equipment should be returned to its original location, at the earliest opportunity.
Calls may not be logged for equipment which is off site, and maintenance of equipment
will only be carried out while it is in the CTO itself.
Should Post Office Ltd wish to relocate the entire set of equipment from one CTO to
another, this request must be channelled directly to Pathway Training Services
Manager. The relocation will be carried out by Pathway, who will provide appropriate
packaging and secure transport. Costs for the relocation of the equipment will be
borne by Post Office Ltd.
Horizon equipment may, however, be freely disconnected and packed away when not
in use, or when the CTO is required for other training activities. The reconnection of
the equipment must be performed by Post Office Ltd trainers who have been certified
by Pathway.
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4 Duration of contract
Pathway have installed the CTOs according to a plan agreed with subcontractors and
with Post Office Ltd.
The equipment will remain the property of Pathway but, once installed on-site, the
Training Manager Admin shall be responsible for its security and operation and for
advising Pathway of any equipment movements.
The equipment will remain on site in the CTOs for the duration of the Horizon project
contract. However, it is possible that the equipment will be upgraded or superseded
during the lifetime of the project.
Pathway provided a revision to the training systems at CSR+, in line with the revision
to the training systems being used during National Rollout.
Following approval of CCN 898d, there is now provision for Post Office Ltd to
request and receive software upgrades to the equipment installed in the CTOs, until the
end of the Horizon contract.
5 Upgrading the software level
The systems will receive software upgrades as planned and agree between Pathway
and Post Office Ltd. Because of the standalone nature of the systems, it is not possible
to keep them up to date with the reference data changes which are regularly sent to the
networked systems installed in the live post office outlets.
Each counter is fitted with a removable hard disk. This enables replacement disks to be
easily swapped in and out on site for the purpose of upgrading the systems to a newer
release when required.
The strategy for upgrading the CTO systems to the next release of software is
summarised as follows:
1. Post Office Ltd submit a request for build by e-mail to the Pathway Training
Services Manager
2. Pathway develop, approve (in conjunction with Post Office Ltd) and baseline a new
training counter build, capturing all changes to the system implemented since the
previous release.
3. Pathway devise and agree a schedule with Post Office Ltd and for building the
removable hard disks and upgrading the CTOs. The disk swap-out exercise will
take approximately 15 man-days and is dependent on the availability of sites to fall
into the optimum schedule.
4. The Training Manager Admin will communicate directly with the CTO to ensure
that a Post Office Ltd representative will be on site at the CTO to receive the disks
or welcome the Pathway installer on the specified installation date
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5. Pathway build the agreed number of removable hard disks to the required software
upgrade level.
6. Pathway pack the removable hard disks into the specially designed packaging, and
despatch them to the CTOs according to the plan agreed in point (2) above.
7. One of two approaches will then be adopted, depending on expediency. Either:
a) The Pathway installer obtains access to the site via a Post Office Ltd
representative. Following a set of enclosed instructions, the installer removes
the existing disks from the installed CTO systems, fits the new ones, packs the
old ones and returns to the source address immediately,
or
b) A nominated representative of Post Office Ltd (preferably a trainer) receives
the disks at the CTO at the appointed hour. Following a set of enclosed
instructions, the Post Office Ltd representative removes the existing disks from
the installed CTO systems, fits the new ones, packs and returns the old ones to
the source address using a courier or other secure means of transport. The old
disks must be returned to source within 5 working days.
The installer of the new disks should, if the equipment is connected and in position
for use, boot up each counter to check that the disk has been fitted correctly and
that the operating system loads up. The installer will also verify that the build
identifier on the screen is correct. Once the upgrade is complete, the systems will
be ready for use immediately.
The software upgrade will not be implemented at any counter where Equipment is
found to be faulty at site. If any faulty Equipment is found on site the trainer or his
appointed representative will log a call with HSH to report the fault and at the
same time will inform HSH that it was not possible to perform the software
upgrade and therefore a further visit will be required to rectify the fault and
perform the upgrade.
For clarification, there is no support in the training counter for PIN Pads, Debit
Card Method of Payment (in the event that contractual agreement is reached on
implementing Debit Card Method of Payment) or NBS, since these features are not
supported in training mode. Support for these features would require additional
development and testing effort and would need to be requested separately.
This Service can be requested up to 4 times per year, with an interval of not less
than 13 weeks. The lead-time from the date of request to the point where the
upgrade is ready to be implemented is approximately 2 months.
Pathway will charge for this service in accordance with Schedule A12 para 8.4 of
the Codified Agreement.
Note:
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On completing the upgrade, the Pathway installation engineer will request a
signature from the nominated Post Office Ltd representative (usually a trainer)
stating that the work has been satisfactorily carried out and the equipment left in
working order.
6 Roles
6.1 Post Office Ltd
6.1.2 Training Manager Admin
The single point of contact responsible for liasing with Pathway Training Services
Manager on all matters relating to Pathway’s involvement with the CTOs,
including plans for upgrading to the CTOs.
Responsible to Pathway for the well being of the training equipment in the CTOs
This includes authorising requests for movement of equipment, and monitoring the
timely return of such equipment.
Responsible for providing access on site to installation and service engineers, and
for signing for receipt and installation of Horizon equipment, or ensuring that
someone is on-site authorised to sign off the installation of upgrade disks
Responsible for authorising movement of equipment off-site in exceptional
circumstances, and for informing Pathway of all movements.
Responsible for ensuring that the equipment is used for developing and delivering
formal training sessions and supervised practice sessions. The Horizon systems are
only to be operated by:
e certified Post Office Ltd trainers, i.e. those who have been successfully
trained on Train The Trainer events run by Pathway or Post Office Ltd
e staff under the supervision of certified Post Office Ltd trainers
¢ certified users, ie. those who have been successfully trained on user
training or specialist training events run by Pathway or Post Office Ltd
e Pathway instructors
6.2 Fujitsu Services
6.2.1 Training Services Manager
© Responsible for managing the following activities, provided by subcontractors,
where appropriate:
Approval of the training build to be used
Building the equipment
Communicating installation information
Provision of support services
Scheduling system upgrades
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e Responsible for communication of information to Post Office Ltd’s Training
Manager Admin
e Responsible for resolving and escalating issues relating to activities performed by
Pathway and its subcontractors
© Responsible for handling communications with Post Office Ltd in regard to
movement of equipment
6.2.2 Horizon System Help Desk (HSH)
e Responsible for receiving, logging and closing calls from CTOs.
e Responsible for progressing calls with the organisations dealing with hardware and
software matters.
6.2.3 Fujitsu Services (Pathway) Limited
In general, Pathway provide services as follows in support of the CTOs:
e Respond to hardware calls raised at the HSH,
e Visit CTOs to repair or replace non functional or damaged hardware.
e Maintain the CTO asset register on the D1 database.
e Replicate the training counter build on to removable hard disks for the CTO
training systems.
e Pack and despatch pre-built removable hard disks to the CTOs, for the purpose of
upgrading.
e Schedule the upgrade dates of the CTOs in conjunction with Post Office Ltd.
e Communicate the upgrade schedule and revisions to Post Office Ltd.
e Deliver and install the upgrade disks and check the equipment in the CTO boots up
correctly
© Keep copies of the proof of delivery notes.
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Appendix A — Table of Counter Training Offices
Horizon Systems are installed in the CTOs listed below:
15077X I Ashford
1527770 Barnet
1537776 Basildon
1517775 Belfast
1547771 Birmingham
1557777 Bournemouth
1567772 Bury St Edmunds
1587773 Camden.
1577778 Cardiff
1817779 Croydon
1597779 Dartford
161777X Doncaster I
1787772 Doncaster 2
1627775 Dunfermline
1637770 Durham
1797778 Eccleston Street 6
1997777 Edgware 8
1657771 Ellesmere Port 8
1667777 Enfield 1 8
1897772 Enfield 2 6
1607774 Gavrelle House 6
1687778 Glasgow 1 8
1697773 Glasgow 2 8
1717774 Guildford 8
1807773 Hampstead High St. 6
1737775 Hastings 6
1747770 Ilford 8
1767771 Leeds 8
1777777 Leicester 8
1917773 Liverpool (Salford 2) 7
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TOTAL
1847775 Northampton 8
185770 Norwich 6
1987771 Oxford 6
1867776 Penrith 6
1877771 Portsmouth 6
1887777 Preston 7
1907778 Salford 8
1927779 Sheffield 8
1937774 Solihull 8
1677772 South Shields 8
194777X Teignmouth 6
1827774 Tooting 6
1967770 Weston-Super-Mare 8
1977776 Wolverhampton 6
321
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Four further sit
Figure
es are installed as follows:
ny
FAD wees Systems
PATHS09 Colchester, 2
(Post Office Ltd,
67 North Hill,
Colchester, Essex, CO1
IBB).
1307770 Chesterfield 4
PATH049 (Future Walk, West
Barrs)
PATH049 NBSC (Dearne House, 16
Barnsley)
PATH049 NBSC (Doxford, 2
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Sunderland)
PATH049
Operational Focus Team, 1
Old Street, LONDON
Figure 2
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Appendix B - System Features
e System Control
.
.
Two systems, UK and NI, switchable via a desktop icon
System can be reset to a known start point
POLO, which can also be reset
Support for OKI and Epson printers
Standalone
e Administration
.
Login and logout using pre-configured user ids
Add, maintain and delete users
Change password
Create and attach stock units
Maintenance of populated stock units AA and BB
Remittances in and out
e« EPOSS
All EPOSS transactions including the following:
Sale of Stamps
Sale of postal and money orders
Priority and ordinary stationery sales
Airpacks
Parcel and letter services, including Mails Label printing
Inland and overseas scales transactions
Rod and Game Licensing
Travel services, including passports, insurance, Bureau de Change and E111 forms
Girobank transactions
National Savings transactions
Personal Finance products
Green giro payments, with and without milk tokens — (NOT Northern Ireland)
Sale of Savings stamps (including MVL, Water, Gas and TV)
Post shop products
Local Schemes
Transcash
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= Phone cards and mobile phone vouchers
= Pensions & Allowances
= Lottery tickets and prizes
e APS
e APS smart card transactions for imaginary card scheme
e APS swipe card transactions for imaginary card schemes
e APS bar coded transactions for all schemes, including MVL, TV Licences, BT bills,
and imaginary utility companies
e OBCS
e Support for OBCS available in training mode, using imaginary claimants with bar
coded documents
e LFS
Support for activities associated with the Logistics Feeder Service (LFS)
= Perform remittances out of ADC manually and by scanning bar codes
= Perform remittances into ADC
= Declaration of non-value stock
* Pouch collections and deliveries with barcodes
« MemoView
¢ Read and print memos
e Accounting
¢ Stock unit balancing and rollover
© Cash account and rollover
Exclusions
¢ No support for network banking training
e Training Mode only for OBCS
* No live APS card schemes
e Transferring sessions between counters is not possible because the counter is standalone
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Appendix C - Equipment Movement form
This form must be filled in by any Horizon accredited Post Office Ltd trainer needing to remove Horizon
equipment off site. The equipment is the property of Fujitsu Services (Pathway) Ltd. Copy to Fujitsu Services
(Pathway) Ltd.
Originator: IFAD Code: IRef.:
From: (CTO address):
To (address):
Justification:
IDate of transfer: [Date of return:
List of items: (use a further form if necessary)
Description: Serial Number:
Lrectaration:
agree to take all reasonable precautions for the safety and security of the items listed above.
Signed: Date:
Authorisation: (T & D Co-ordinator)
bac returned: Signed:
Send to: TRAINING MANAGER ADMIN, AREA INTERVENTION OFFICE, 67 NORTH HILL, COLCHESTER, ESSEX, COL
1BB
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Send copy to: FUJITSU SERVICES (PATHWAY CUSTOMER SERVICE, TRAINING), LOVELACE ROAD BRACKNELL, RG12 8SN
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