Fujitsu Services
Service
Service Description for AP Client File Resend
COMMERCIAL IN CONFIDENCE
Ref: CS/SER/013
Version: 3
Date: 16-Jun-2003
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Document Title:
Document Type:
Release:
Abstract:
Document Status:
Originator & Dept:
Contributors:
Internal Distribution:
External Distribution:
Approval Authorities:
Service Description for AP Client File Resend Service
Customer Service Specification
N/A
A description of the AP Client File Resend Service provided
under contract to Post Office Limited
APPROVED
John Wright, Fujitsu Services Customer Service
David Wilcox, Peter Burden, Martin Riddell
Library and reviewers
Post Office Library and reviewers
Name Position Signature Date
Ruth Holleran Head of Network Support,
Operations Directorate, Post
Office Ltd
Peter Burden Acting Customer Services
Director, Fujitsu Services
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Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 3
COMMERCIAL IN CONFIDENCE Date: 16-Jun-2003
0.0 Document Control
0.1 Document History
Version No. I Date Reason for Issue Associated
CP/PinICL
1.0 19/12/02 Produced for Contract Amendment
2.0 20/12/02 Updated for Contract Amendment
21 20/03/03 RPI adjustment and minor amendments.
2.2 25/04/03 Minor amendment resulting from review comments.
3.0 16/06/03 Issued for approval.
0.2 Review Details
Review Comments by :
Review Comments to :
Mandatory Review Authority
Name
Fujitsu Services Ltd
Conniss, Pam Purewal*
Richard Brunskill, David Wilcox*, Deirdre
Post Office Ltd
Robson*
Liz Tuddenham, Dean Turner,
Suzanne
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Optional Review / Issued for Information
Fujitsu Services Lid
Peter Burden, Mik Peach*, Aileen Davis,
Andrew Gibson, Steve Gardiner, Dave Cooke
Post Office Ltd
Ruth Holleran, Rabia Cody, Dave Leyshon,
Nick Samuel
( * ) = Reviewers that returned comments
0.3 Associated Documents
Reference Version I Date Title Source
PA/TEM/001 8.0 2™ Jan 2003 Fujitsu Services Document PVCS
Template
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Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 3
COMMERCIAL IN CONFIDENCE Date: 16-Jun-2003
CS/PRD/110 AP Client Service Introduction I Fujitsu Services
and Change Processes
Unless a specific version is referred to above, reference should be made to the current
approved versions of the documents.
0.4 Abbreviations/Definitions
Unless the context otherwise requires, the following terms have the following meanings:
Abbreviation. Definition
APS Automated Payments Service (Schedule 18)
Girobank Client An AP Client that is connected to the AP Service via the AP Agent
Girobank.
Live Client An AP Client becomes live when the physical connection is established and
configuration completed such that Client transactions can be passed across
the interface. The Client is then considered live until the Client connection
service is terminated and files cannot be transmitted. This is at a mutually
agreed time, typically at least one month subsequent to Client Token
termination, to allow the harvesting, from the branches, of any delayed
Client transactions.
Non-Girobank Client An AP Client that is connected to the AP Service via an AP Agent other
than Girobank.
[Terms defined in this Agreement shall have the same meaning where used in this CCD]
0.5 Changes in this Version
Version Changes
1.0 First version
2.0 Updated to reflect that any change to the charges given in section 3.5 (other
than by application of the RPI Adjustment Factor) shall be undertaken
through the Hard Change Control Procedure.
2.1 Amendment to approval authorities, addition of review nominees, definition
of “live Client”, RPI adjustments in 3.5, and minor corrections in 3.5 and
4.0.
2.2 Amendment to approval authorities, definition of “live Client”, RPI
adjustment of 2.9% in 3.5, and minor corrections in 3.5 and 6.0.
3.0 None after version 2.2
0.6 Changes Expected
Changes
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Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 3
COMMERCIAL IN CONFIDENCE Date: 16-Jun-2003
RPI adjustments in 2004.
0.7
1.0
2.0
Table of Contents
SERVICE SUMMARY.
SERVICE PRINCIPLES.
SERVICE DEFINITION.
SERVICE COMPONENTS.
T FOR FILE RESEND.
3 ND AND CONFIRMATION TO Pos
LIAISON WITH CLIENT.
SERVICE CHARGE.
SERVICE AVAILABILITY.
Anau
SERVICE LEVELS AND SERVICE TARGETS...
SERVICE DEPENDENCIES AND POST OFFICE RESPONSIBILITIEG.......... 7
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Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
Service
Version: 3
COMMERCIAL IN CONFIDENCE Date: 16-Jun-2003
1.0 Service Summary
The AP Client File Resend Service allows Post Office to request that AP Client
transaction files, that are within seven days of original transmission, are resent to the
AP Client or are sent to Post Office direct.
Files will be resent to the AP Client over the automated interface to the Client/Agent
Gateway, and files will be sent to Post Office on a CD-ROM via secure courier
2.0 Service Principles
The following service principles will apply to the provision of the AP Client File
Resend Service.
A. Fujitsu Services staff will be appropriately trained to carry out the services
expected of them.
3.0 Service Definition
3.1 Service Components
The service comprises the following components, where A and C are the responsibility
of the Post Office, B is the responsibility of Fujitsu Services:
A. Request for file resend
B. File resend and confirmation to Post Office
C. Liaison with Client
Each of these components is described in the following sections. Further detail will be
provided in operational documentation agreed at a working level between Fujitsu
Services and Post Office.
3.2 Request for file resend
Post Office shall make the request by electronic mail (Email) to a Fujitsu Service
mailbox and shall also contact Fujitsu Services by telephone to alert that a request has
been made. The Email shall state:
A. The Client name
. The original name and transfer date of the file(s) required to be resent
. Whether the file is to be sent to the Client or to Post Office
. The addressee and location if the file is to be sent on CD-ROM to Post Office
For a Girobank Client, the file prefix to be used for the resend file.
moo wo
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Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
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Version: 3
COMMERCIAL IN CONFIDENCE Date: 16-Jun-2003
3.3 File resend and confirmation to Post Office
Fujitsu Services will resend the transaction file to the AP Client over the automated
interface to the Client/Agent Gateway, or will copy the transaction file onto a CD-
ROM and despatch this via secure courier, as requested by Post Office.
Files for a Non-Girobank Client will be sent with the original filename. Files for a
Girobank Client will have the file prefix changed to a value specified by Post Office.
Fujitsu Services will advise Post Office when the file resend to the AP Client Gateway
has been achieved, or when the CD-ROM has been despatched.
3.4 Liaison with Client
Post Office shall liaise with the Client, advise the Client when the file has been resent,
and confirm that the Client has received it.
3.5 Service Charge
Any change to the charges defined below (other than by application of the RPI
Adjustment Factor) shall be undertaken through the Hard Change Control Procedure.
A. Request for File resend to Client/Agent Gateway: £ £411.60 (fixed charge) per
request
B. Request for File delivery to Post Office: £ £411.60 (fixed charge) per file
All charges for services calculated in accordance with this CCD shall be subject to
indexation by application of the RPI Adjustment Factor set out in paragraph 10 of
Schedule 10 for the Financial Year in which that service is provided. The above
charges are for the Financial Year ending 31 March 2004.
4.0 Service Availability
The Service will be available for receipt and processing of service requests between the
hours of 09:00 to 17:30 Monday to Friday excluding all English Bank and Public
Holidays
5.0 Service Levels and Service Targets
There are no Service Levels for this service.
However, Fujitsu Services staff will use reasonable endeavours to action the request
within the working day on which the request is received. However, the minimum lead-
time between receipt of the file resend request and the file resend is four hours.
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Fujitsu Services Service Description for AP Client File Resend Ref: CS/SER/013
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Version: 3
COMMERCIAL IN CONFIDENCE Date: 16-Jun-2003
6.0 Service Dependencies and Post Office Responsibilities
A.
The request must be within seven calendar days of the original day of transmission
of the file.
. The AP Client must be live at the time of the request.
. This service will be operated on a per Client basis hence file resend requests for
multiple Clients operating through the same Agent will be treated as separate
requests. Therefore each request shall be for either
a. one AP Client and up to a maximum of seven files per request, or for
b. Post Office and for a maximum of one file per request.
. The maximum frequency of requests shall be two requests per working day and
five requests per working week.
. Post Office shall be responsible for the following:
a. Request for service
b. Liaison with Client
Post Office shall be responsible for obtaining all necessary consents, authorisations
and notifications from relevant Data Controllers, to enable personal data to be
processed by Fujitsu Services as part of this service, in compliance with the Data
Protection Act 1998. Post Office shall indemnify Fujitsu Services in respect of any
losses suffered by Fujitsu Services in connection with its performance of the
service as a result of any Post Office failure to have obtained appropriate data
protection related consents, authorisations and notifications.
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