Fujitsu Services
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Bureau Rate Board Technical Maintenance Guide _ Ref: IM/MAN/024
COMMERCIAL IN CONFIDENCE
Version: 2.0
Date: 14-Oct-2010
Document Title:
Document Type:
Release:
Abstract:
Document Status:
Originator & Dept:
Contributors:
Internal Distribution:
Bureau Rate Board Technical Maintenance Guide
Manual
Release Independent
This document provides the technical information that will be
required for engineers to maintain the Bureau Rate Boards.
Approved
Adam Bowe
Chris Bryer, Mike Eldon
See reviewers
External Distribution: I POL
Approval Authorities:
Name Position See Dimensions for record
Tony Atkinson
Fujitsu Services
Mark Weaver
Post Office Ltd
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0.0 Document Control
0.1Document History
Version No. I Date Reason for Issue Associated
CP/PinICL
0.1 20/10/03 Initial draft for CS comment
0.2 14/11/03 Draft prepared for general issue
1.0 30/01/04 Issued for approval after addressing
comments
Ll 24/08/2010 Updates for HNG-X
1.2 07/09/2010 Updates following review
1.3 14/10/2010 Updates following SSC review
2.0 14/10/2010 Approval version
0.2Review Details
Review Comments by:
Review Comments to: Chris Bryer
Mandatory Review Authority
Name
Fujitsu Customer Services (SSC)
Steve Parker
Post Office Limited
Eddie Jarman
Post Office Limited
Mark Weaver
Optional Review / Issued for Information
Service Delivery Management Team
Sandie Bothick
Business Architect
Allan Hodgkinson
RMGA Test Consultant
Brian Sheldon
Software & Solution Design Developer
Stuart Honey
HNG-X Service Change & Transition
Sarah Bull
Architecture
Pete Jobson
Counter Infrastructure
Simon Dugdale
Head of Service Operations
Tony Atkinson
Service Manager - Retail and RMGA.
Claire Drake
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Development Steve Evans
RMG BU Senior Engineer Mike Eldon
OBC Service Delivery Manager Jan Venables
HNG-X RI1 Programme Manager Geoff Butts
Counter Jan T Turner
LST Manager Sheila Bamber
0.3 Associated Documents
Reference Title Source
AS/REP/013 Rate Board Cables Dimensions
IM/MAN/023 Bureau Rate Board Technical Installation Guide I Dimensions
BP/DES/003 Counter Hardware Design Specification Dimensions
Unless a specific version is referred to above, reference should be made to the current
approved versions of the documents.
0.4Abbreviations/Definitions
Abbreviation Definition
FMC Forde Money Changer
NIET Network Implementation & Equipment Team
FRTS First Rate Travel Services
FJS Fujitsu Services
POL Post Office Limited
HSH Horizon System Helpdesk
NBSC Network Business Support Centre
UKME UK Mobile Engineering
HNG-X Horizon Next Generation (Fujitsu Definition)
HOL Horizon Online (POL Definition)
0.5Changes in this Version
Version
Changes
0.1
None ~ first issue
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0.2 Changes to process as advised by Reg Barton, CS. Rework
following discussions with Barry Evans, POL.
1.0 Comments from POL and FJS incorporated. Both routes amended
to call NBSC as first point of contact, who then advise which route
to pursue. Change to Riposte Status check to make it clear that the
Gateway counter is included in the number of counters within
branch. Various minor amendments.
0.6Changes Expected
Changes
None.
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0.7Table of contents
1 INTRODUCTION .......cccsssssesesesseseeseseessseesnesesseensenesenseesesesnesenseenesnesannssesenseranes 6
2 BACKGROUND......ccccsseesssseeseeesensseeseeeseeesneseensessseeseeeesesessteeseeseneneeesensaeesenseenes 6
3 CABLING. ....ccsscssesssesessseesneesessseesesesessaneneensussseesesenesseceesesesseeeseesenssesseenenensenenee® 7
4 AS 6.0) 2 ee 8
5 IDENTIFYING THE CONNECTED HORIZON COUNTER POSITION.......... 9
6 IDENTIFICATION OF A FAULT ........cccccssesesesesessseeseeseneseesseesenseeeneeeeenseeeees 10
7 RECTIFYING A RATE BOARD FAULT FOLLOWING A TYPE 1 CALL.... 12
8 RECTIFYING A RATE BOARD FAULT FOLLOWING A TYPE 2 CALL.... 14
9 SHUTTING DOWN THE HORIZON COUNTER IN HNG-X.....eseseeeseeeenee 16
10 DISCONNECTING THE SEGMENT 3 CABLE......ccsssessesssesesesesseseeeseeeeeenees 19
11 CONNECTING A SEGMENT 3 CABLE TO A HORIZON COUNTER PC.... 20
12 CONNECTING THE SEGMENT 2 CABLE TO THE SEGMENT 3 CABLE.. 21
13 CONFIGURING AND TESTING THE RATE BOARD........c:csssssesesseeeeeneeees 22
14 FAULT FINDING GUIDE..
15 CONTACTING THE HORIZON SYSTEM HELPDESK.
APPENDIX A - EXISTING CONNECTIONS.
APPENDIX B —- BUREAU CURRENCY CODES.
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1 Introduction
This document defines the procedure that should be undertaken by FRES contracted
maintenance engineers when attending a Branch in order to maintain a Bureau Rate
Board that is connected to a Horizon Counter Position.
In the course of this maintenance work, it may be necessary for the engineer to
disconnect and connect Rate Boards to and from the Horizon Service Infrastructure.
This document defines the process that the engineers must follow in undertaking this
maintenance activity. The procedure described within this document is mandatory. It
is assumed that every engineer will be familiar with the use of a standard Windows PC,
and will understand how a standard PC and its peripheral devices are connected
together.
Post Office Ltd shall ensure that engineers receive ‘hands-on’ training based around
this document before undertaking the maintenance of Rate Boards that are connected
to Horizon Counter Positions.
2 Background
Previously all on demand Bureau de Change transactions had been carried out via the
Forde Money Changer (FMC). The Forde Money Changers have now been replaced.
It was decided to transfer all Bureau de Change transactions at on demand Branches to
the Horizon platform. The procedure for disconnecting a Rate Board and connecting
the Rate Board to a Horizon Counter Position is detailed in the Contract Controlled
Document entitled “Bureau Rate Board Technical Installation Guide”
(IM/MAN/023).
First Rate Exchange Services provide Rate Boards to selected Branches. In Branches
where more than one Rate Board is present, each will be connected to a separate
Horizon Counter Position.
Once on HNGX, Bureau de Change will support the only model of Rate Boards
currently in use in Branches, i.e.:
e DB7
FRTS will be responsible to Post Office Ltd for managing the maintenance of Rate
Boards.
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3 Cabling
Both types of Rate Board referred to in Section 2 are connected to the Horizon
Counter Positions in Branches using the same interface and set of commands so that
the Rate Boards are fully interchangeable.
The Rate Boards are connected to the Horizon Counter Positions via a series of cables
as illustrated in Figure 1.
I Segment 2 Seg 3
(Seg 1 for DB7 only) (All Rate Boards) Horizon Counter Position
Figure 1
e The Segment J cable is used to plug directly into the rate board. This cable is
required for the DB7 models only.
e The Segment 2 cable connected directly to the end of the Segment I cable for DB7
models.
e The Segment 3 cable connects the Horizon Counter Position to the Segment 2
cable.
These cables are defined in detail in the Contract Controlled Document entitled “Rate
Board Cables” (AS/REP/013).
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4 Scope
This document describes:
e The routes by which a call will be made regarding a Rate Board fault.
¢ The steps that will be followed upon identification of a fault with the display of
rates on a Rate Board.
e The steps involved in disconnecting and connecting a Rate Board to a Horizon
Counter Position.
¢ The steps involved in configuring a Rate Board at a Horizon Counter Position.
e The steps involved in testing a Rate Board that is connected to a Horizon
Counter Position.
e Allcurrently foreseeable problem scenarios with regard to Rate Boards
connected to Horizon Counter Positions, and how to deal with them.
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5 Identifying the connected Horizon Counter Position
The Branch Manager should be able to advise the engineer of the Horizon Counter
Position to which the Rate Board connects. If unsure, the Counter PC should be
labelled indicating that it has a Rate Board attached. If this label is not present, then
the appropriate Counter Position is identifiable by checking the connections at the rear
of the base units for a Rate Board Segment 3 cable connection. If the branch has more
than one Rate Board, the Rate Boards will be labelled indicating which Counter
Position they are connected to.
See Appendix A for details of where to find the Rate Board Segment 3 cable
connection on the Horizon Counter PC.
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6 Identification of a Fault
Following the identification of a Rate Board fault within a Branch, the Branch
Manager should contact the NBSC, where initial help and advice will be offered. If the
problem cannot be rectified over the phone, the NBSC will advise the Branch Manager
to contact either FRES or the HSH as follows:
Type 1)
Type 2)
If the Rate Board is;
e Displaying no rates or has non-functioning/flickering cells;
e Has been damaged due to vandalism or accidental damage;
e Has visibly damaged cabling;
¢ Is damaged in any other way in which it is clear that the Rate
Board/Cabling are the only components affected;
The Branch Manager will be advised to contact FRES, requesting a FRES
contracted maintenance engineer to attend to the Rate Board.
See Section 7 for the process the maintenance engineer should follow
when rectifying a fault identified via this route.
If the Rate Board has developed a fault whereby the rates displayed on the
Rate Board do not match the rates printed on the report from the HNG-X
System for that day, whilst the Rate Board itself appears to be functioning
correctly, the Branch Manager will be advised to raise a call with the
Horizon System Helpdesk (HSH).
In this instance, the HSH will log the call and pass it to Field Maintenance
services (FMS) as a standard Priority B break-fix call. If upon attending
the site the FMS Engineer identifies that the fault is not with the Horizon
Counter Position, the FMS engineer will undertake the following action
before leaving the Branch:
¢ Power down the Rate Board.
« Disconnect the Rate Board from the Horizon Counter Position by
disconnecting the Segment 2 cable from the Segment 3 cable. The
Segment 3 cable will remain connected to the Horizon Counter
Position.
e Advise the Branch Manager to log a call with the NBSC requesting
a FRES maintenance engineer to attend to the Rate Board.
See Section 8 for the process the maintenance engineer should follow
when rectifying a fault identified via this route.
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NB: - Fujitsu Services shall be entitled to disconnect and connect Rate Boards
from and to the Horizon Service Infrastructure for the purposes of maintenance
of the Horizon Service Infrastructure, or if it becomes necessary in its opinion to
do so in the interest of providing a continued service.
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7 Rectifying a Rate Board Fault Following a Type 1 Call
When visiting a Branch to attend to a Rate Board fault identified by the Branch
Manager as a result of a fault with the Rate Board or cabling, the FRES maintenance
engineer should find the Rate Board connected to the Counter Position. The Rate
Board may or may not have been powered down by the Branch Manager.
The first step for the FRES engineer will be to check that the Segment 1 and Segment
2 cable and the Rate Board are functioning correctly (See Section 7.1).
7.1 Testing or Replacing the Segment 1 and Segment 2 Cabling
In order to test that the Segment 1 and Segment 2 cables are functioning correctly, it
may be necessary to disconnect them from the Rate Board and the Segment 3 cable.
At this stage, the Segment 3 cable MUST NOT be removed from the rear of the
Horizon Counter Position.
To disconnect the Segment I and 2 cables, ensure that the Rate Board is powered
down, and disconnect the cable at the Rate Board end. Once the Rate Board is
disconnected, locate the plug at the end of the Segment 2 Cable that is attached to the
Segment 3 cable, and decouple the two. Leave the Segment 3 cable attached to the
Horizon Counter Position. If the Segment 2 Cable cannot be disconnected from
the Segment 3 cable without moving the Horizon Counter PC then the Counter
Position MUST be shut down before this activity is carried out, following the
process detailed in Section 9.
In the instance that the testing of the Segment 1 or Segment 2 cabling identifies a fault,
the cabling should be fixed or replaced with working cabling as appropriate.
After this has been carried out (regardless of whether a cabling fault was discovered
and rectified) The FRES engineer should proceed to test that the Rate Board is
functioning correctly before re-connecting the Rate Board to the Horizon Counter
Position (see Section 7.2).
7.2 Testing or Replacing the Rate Board
The Rate Board should now be disconnected and powered down, and the maintenance
engineer should follow appropriate procedures to test the Rate Board. In the instance
that the testing of the Rate Board identifies a fault, the Rate Board should be repaired
or replaced as appropriate.
Once any identified fault with the Segment 1 or Segment 2 cabling or with the Rate
Board itself has been rectified, it will be necessary to reconnect the Segment I and
Segment 2 cables to the Rate Board, and then to connect the Segment 2 cable to the
Segment 3 cable. See Section 12 for the procedure to follow when connecting the
Segment 2 cable to the Segment 3 cable.
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If no fault was identified with the Segment 1 or Segment 2 cabling, or the Rate Board
itself, it will be necessary to test the Segment 3 cable, which will involve shutting down
the Horizon Counter Position. In this instance, please refer to Section 7.3 for details
of how to proceed.
7.3 Testing or Replacing the Segment 3 Cable
If the testing of the Segment I and Segment 2 cabling, and the Rate Board itself have
failed to identify a fault, it will be necessary to test the Segment 3 cable. The Segment
3 cable will be connected to the Horizon Counter Position to which the Rate Board
will be connected. In order to test this cable, it will be necessary to shut down the
Horizon Counter Position and disconnect the cable. Please refer to Section 9 for the
procedure to shut down the Horizon Counter Position, and Section 10 for the
procedure for disconnecting the Segment 3 cable from the Horizon Counter Position.
Once the cable has been tested, and replaced if faulty, follow the procedure in Section
11 to reconnect the cable.
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8 Rectifying a Rate Board Fault Following a Type 2 Call
When visiting a Branch to attend to a Rate Board fault identified by a FMS Engineer
following a call being raised with the Horizon System Helpdesk, the FRES
maintenance engineer should find the Rate Board powered down and disconnected
from the Horizon Counter Position. The Rate Board should have the Segment 1 cable
(where necessary) and the Segment 2 cable attached. The Segment 3 cable will be
connected to the Horizon Counter Position ready for re-connection.
The first step for the FRES engineer will be to check that the Segment 1 and Segment
2 cable and the Rate Board are functioning correctly (See Section 8.1).
8.1 Testing or Replacing the Segment 1 and Segment 2 Cabling
In the instance that the testing of the Segment 1 or Segment 2 cabling identifies a fault,
the cabling should be fixed or replaced with working cabling as appropriate.
After this has been carried out (regardless of whether a cabling fault was discovered
and rectified) The FRTS engineer should proceed to test that the Rate Board is
functioning correctly before re-connecting the Rate Board to the Horizon Counter
Position (see Section 8.2).
8.2 Testing or Replacing the Rate Board
In the instance that the testing of the Rate Board identifies a fault, the Rate Board
should be repaired or replaced as appropriate.
Once any identified fault with the Segment 1 or Segment 2 cabling or with the Rate
Board itself has been rectified, it will be necessary to reconnect the Rate Board to the
Segment 3 cable. See Section 12 for the procedure to follow when connecting the
Segment 2 cable to the Segment 3 cable.
If however no fault was identified with the Segment 1 or Segment 2 cabling, or the
Rate Board itself, it will be necessary to test the Segment 3 cable, which will involve
shutting down the Horizon Counter Position. In this instance, please refer to Section
8.3 for details of how to proceed.
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8.3 Testing or Replacing the Segment 3 Cable
If the testing of the Segment 1 and Segment 2 cabling, and the Rate Board itself have
failed to identify a fault, it will be necessary to test the Segment 3 cable. The Segment
3 cable will be connected to the Horizon Counter Position to which the Rate Board
will be connected. In order to test this cable, it will be necessary to shut down the
Horizon Counter Position and disconnect the cable. Please refer to Section 9 for the
procedure to shut down the Counter Position, and Section 10 for the procedure for
disconnecting the Segment 3 cable from the Counter Position.
Once the cable has been tested, and replaced if faulty, follow the procedure in Section
11 to reconnect the cable.
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9 Shutting Down the Horizon Counter in HNG-X
The operation of the Counter Position is the responsibility of the Branch Manager,
who should provide full assistance to the engineer in resolving the problem.
Before connecting or disconnecting a Rate Board (or any other peripherals) from the
Horizon Counter Position, the engineer must ensure that the Counter Position is shut
down and powered off. The shut down procedure is the responsibility of the Branch
Manager, however the FRES maintenance engineer should advise the Branch Manager
to perform the following checks before shutting down.
1) The manager should ensure that any user logged onto the Counter
Position to which the rate board is connected should log out. Touch the
plain grey screen until the following screen is displayed.
nout authonty you all
ayn yo cad be
‘Systeen Diagnostics Continue Cancel
2, ENTER, END)
Figure 2
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2) Touch System Diagnostics then Engineer. The screen below is
displayed
Select engineering function
i Screen
I Entry
t
Noae io Rawat Sefeen
Test
f Mag CardReader Barcode Scanner
f Taly Printer ‘Sip Printer
} PRPs PINFad ~~ Cael Fh I Gusnsy
I Card Reader I
t Sete Fis} Fg}
j Network Fag Ie [See
} I
ee “ oe
oniine
Figure 3
3) Then touch Network or use the keyboard 82. The following screen is
displayed. This shows that the network is connected (ADSL is green)
Branch Router Replacement App
Log Tiace Fom The Router
EATS 1 REESE. code 2 eaton GPS gra shen FESin, Lened se WONG ok OC i
0120081 Sie 2 eatsnUNstwndtectciay charged UMTSHOEPS
voi an 11 5954-48, code 708 reason GSM Fecstsion OM
ons 34197 end 28 econ DGPS ease OF
7/2098 1 3821 iC cade eaonDFEP 0
ptm 1 5820315 code 4 cn PPP D Sto PCP
2701/2008 11 6818 78, on PP Sat AUTHENTICATE
ory/an811 5819487 coe Leeson PP St
cy /200311 S218 37 code 1 fesenDPEP 9 Stat AUTHENTICATE
22/01/2009 11 5814 500, code 131 reason DASY 9 assined oust Globebtex HSDPA Modem)
20/01/2009 11 59 14.450, code:131 reason DACY O assigned to usb Glebebste HSDPA Modem)
I22/0)/2009 1189 14390. cade:18\tessan0.ASY 7 orsioned to usb 11 Glbettst HSDPA Modem!
ited Soe - Cat Soe ‘
apse" Hada eater [Piease press ‘Start Test to perform communscabors test i
ot aT
I Provider [IMITED SERVICE O00] CenIo-
bata pian [5 an
{
Koy i Communications Test
Data Corecton
I D Physea Connection Stat Ten I Cancel
I MlUnEqupoed I - ~
Figure 4
4) The counter should not be shut down unless one of the router
connection status bars is green.
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5) To shut down the counter “Cancel” the Network test and the press
“Finish” see Figure 3 above. This will return you to the “grey” screen. Touch
the screen and then press System Diagnostics see figure 2 above. Then press
“Manage Application as below
@ Select the dhagnosticfuncton required
Engineer Manage Appication I Cancel I
‘omine
Figure 5
6) Press “Shutdown or keyboard 84. The system will ask if you are sure
you wish to shut down. Press “Yes” and the system will then shut
down. (See figure 6 below)
[Confirm System Shutdown
Figure 6
7) It will now be safe to switch off the Horizon counter
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10 Disconnecting the Segment 3 Cable
Once the Horizon Counter Position has been shut down, the Segment 3 cable can be
disconnected as follows.
1) Move the PC into a position where the connections at the rear are accessible,
taking care not to drag the existing connections out of their sockets. If any
cable becomes disconnected, use the information given in Appendix A to
reconnect it to the correct socket.
2) To disconnect the RJ12 plug (see figure 7 — the RJ12 plug) of the Segment 3 cable
from the rear of the Counter PC, identify COM12 on the Specialix card at the
rear of the base unit. (See Figures 16 and 17 for details) The RJ12 plug will be
clipped into place — to unclip the plug and disconnect the cable, depress the
small clip on the RJ12 plug and remove the cable.
Pin 1(looking into socket)
) = — ae
Figure 7 — the RJ12 plug
3) In the instance of any cables becoming detached during this process, please
replace these connections with reference to Appendix A of this document,
Existing Connections.
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11 Connecting a Segment 3 Cable to a Horizon Counter PC
If it is necessary to reconnect a Segment 3 cable to the Counter PC, ensure that the Counter
Position is shut down, and follow the instructions below.
1) Move the PC into a position where the connections at the rear are accessible,
taking care not to drag the existing connections out of their sockets. If any
cable becomes disconnected, use the information given in Appendix A to
reconnect it to the correct socket:
Pin 1(looking into socket)
a
Faas
3 Pole
Figure 8 2— the female 3 pin DIN plug Figure 9 — the RJ12 plug
2) To connect the Segment 3 cable to the Counter Position, take the segment 3
cable and connect the RJ12 plug to COM12 on the Specialix card at the rear of
the base unit (See figure 17) Ensure that this plug ‘clicks’ home securely.
3) Move the PC back to its original position, ensuring that all cables remain
securely attached (in the instance of any cables becoming detached during this
process, please replace these connections with reference to Appendix A of this
document, Existing Connections.
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12 Connecting the Segment 2 Cable to the Segment 3 Cable
In order to connect the Segment 2 cable to the Segment 3 cable, ensure that the Rate Board is
powered down and follow the instructions below
1) To connect the Rate Board to the Horizon Counter Position, take the segment
2 cable which should be connected to the Rate Board (see Figure 1), and
connect it to the trailing end of the Segment 3 cable which should be connected
to the Counter Position. Ensure that this plug ‘clicks’ home securely.
2) If the relevant Counter Position is not powered on, the Branch Manager should
now power on and log into it. If the Counter Position is already powered on
and/or in use, the Branch Manager should log out the current user and log in
following standard procedures.
3) Power on the Rate Board in accordance with any power on or safety procedure
mandated by FRES.
Now that the Rate Board is reconnected to the Counter Position and both units are
powered on, follow the instructions in Section 13 to configure and test the Rate
Board.
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13 Configuring and Testing the Rate Board
The Branch Manager should navigate to the Home page (See figure 10 below) following
the log on procedure. From this starting point, the following process covers how to
configure and test the Rate Board.
Home [Front Office HomeI SNR ETT Rl Help
Select product oy function ar navigate to anather screen using
\ ‘retans ot atoken:
Stamps
FL Stamps
Bureau
Usences & Luis
Government Gulars
£6 53) 65 i wo)
“Telephony (Recent IBack [Bick
agen I hice [Space I
Yo FR Other fia
Fetal AP Maiselny
\ FT
Local
Schemes
q Fe
SMOKES —TP:01 BP:O1 SU:DEF Shared Serve Customer
Figure 10
1) From the Home Page, the Branch Manager should touch “Back Office” then
“Admin” then the ‘Engineer’ icon. The engineer screen will now be displayed
Figure 11
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The Branch Manager should under Ratesboard touch the “Configure” icon or
type 21 in order to start the process of reconfiguring the Rate Board
confirming that the Rate Board is correctly configured. The Branch Manager
will first be asked to input the number of rows on the Rate Board connected to
the Counter Position (Figure 12)
Figure 12
2) The Branch Manager should enter the number of rows to correspond with the
number of rows on the Rate Board attached to the Horizon Counter Position.
If the displayed number of rows is incorrect, remove this entry using the ‘back
space’ button on the keyboard or by touching the icon on the screen, then use
the number pad to enter the correct number of rows. The Branch Manager will
then be asked whether the last 2 rows should be reserved as commission lines
(Figure 12).
3) The Branch Manager should decide whether the last two rows should be
commission lines. If required he should touch the icon or type 32 on the
keyboard. The Branch Manager will then be asked whether to Auto Print on
Rates Update. (See Figure 12). It this icon is touched or keyboard 34 the A4
printer will print a new bureau rates report each time the rates are updated.
When all the selections have been made press Enter on the screen or keyboard.
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4) After making the appropriate selection, the currency selection screen will be
displayed, see figure 13:
Figure 13
Figure 14
5) The display is not large enough to display all the rates simultaneously. This
screen is divided into two and is accessed by “Page Up or Page Down icons.
(See figures 13 and 14)
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6) The Branch Manager should descend through the rows in the ‘Rate Board Order’
column entering the codes of the appropriate currencies to be displayed on the Rate
Board. If there is an incorrect entry, use the ‘back space’ button on the keyboard to
remove it, type in the correct Currency Code and then press the ‘enter’ key to confirm.
A message will be displayed “MSG10301 your configured ratesboard details have been
saved successfully”
A table of possible Currency Codes can be found in Appendix B of this
document
Upon entering the final Currency Code and pressing the ‘Enter’ key, HNG-X
will navigate back to the engineer screen (see Error! Reference source not
found. 1).
7) The Branch Manager should touch the ‘Update’ button keyboard 82 (See figure
12). The message “MSG10303 the ratesboard has been updated successfully”
will appear. Press Print keyboard 84 to preview or print the new rates. Press
Close to return back to the engineer screen (See figure 11 above).
The Branch Manager should now print off a Bureau Rates Report and check to ensure that the
Rate Board is displaying correctly. This is done as follows. From the engineer screen, touch
the “Admin” icon keyboard function key F1. You will be navigated back to the Admin screen
(See figure 15). The manager should then go to “Reports” then to “Bureau Rates”
Help
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Figure 15
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8) The Branch Manager should now print the bureau rates report on the A4 printer
9) Ifthe Rate Board is not displaying correctly (i.e. the displayed rates do not match
the printed rates) please refer to section 14, the Fault Finding Guide.
Otherwise, the fault has been rectified and the call can be closed. Touch the Front
Office — keyboard function key F14 button to be navigated back to the Home page.
The Branch Manager can now log off the Horizon Counter Position, or resume
normal activity.
14 Fault Finding Guide
Problem
Resolution
14.1 Upon pressing the ‘Update’ icon, the
message “Rates cannot be refreshed, Rates
have expired” is displayed.
The required Reference Data may not have
been delivered to the counter.
Advise the Branch Manager to contact the
Horizon System Help Desk (See Section 15).
14.2 The relevant Bureau icons appear to be
working, but Rates are incorrectly displayed
on the Rate Board (i.e. they do not match the
printed Bureau Rates Report)
The Rate Board configuration may not have
been completed correctly. Repeat the steps
detailed in Section 13. If the Rate Board still
does not display correctly, there is an
outstanding problem with the cables, the
counter, or the Rate Board. If both the
cabling and Rate Board are functioning
correctly, advise the Branch Manager to
contact the Horizon System Helpdesk (See
Section 15).
14.3 The relevant Bureau Phase I icons
appear to be working, but no Rates are
displaying on the Rate Board
If both the cabling and Rate Board are
functioning correctly, advise the Branch
Manager to contact the Horizon System
Helpdesk (See Section 15).
14.4 The Rate Board and Cabling is identified
as working, however the Rate Board still fails
to display the correct rates.
If both the cabling and Rate Board are
functioning correctly, advise the Branch
Manager to contact the Horizon System
Helpdesk (See Section 15).
14.5 After running the ‘Network’ test on the
Counter Position to which the Rate Board
will be attached, the message “ping test
failed” is displayed
There may be a problem with the Horizon
Counter Position. Advise the Branch
Manager to contact the Horizon System
Helpdesk (See Section 15).
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15 Contacting the Horizon System Helpdesk
Ifa problem is experienced while closing down or powering up the Horizon Counter
Position, or while configuring or testing the Rate Board, which cannot be resolved
using the Fault Finding Guide in Section 14, then it will be necessary for the Branch
Manager to contact the Horizon System Helpdesk, being sure to take a note of the Call
Reference Number which will be provided. The Horizon System Helpdesk will advise
the Branch Manager of the next steps as appropriate, and the Branch Manager should
ensure that a Call Reference Number is provided in order that the call can be followed
up, and that evidence of the call is properly logged.
Note that the Horizon System Helpdesk is available to deal with technical issues only;
it cannot assist with physical or infrastructure problems, or deal with administrative
issues.
The Horizon System Helpdesk telephone number is:-
Option 2 should be selected.
Please have the following information ready before making the call:-
1) Post Office name.
2) FAD Code.
3) Counter number.
4) Stage reached in the installation procedure.
5) Any message displayed on the monitor.
Any message shown on the Rate Board display
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APPENDIX A - Existing Connections
There are three types of PC used at Horizon Counter Positions, which are described in
detail in the Contract Controlled Document entitled ”Counter Hardware Design
Specification”(BP/DES/003).
A Post Office Branch with only one counter will have a single counter HNGX-A, while
all other Post Office Branches will have slave counters HNGX-C.
The existing peripherals are connected as follows:-
Specialix 18+ card
icon ISDN card Com 12 Soms
4
Reader
Daisy-chain
psu output
1 Parallel
port
Main psu. : ‘
input ~~ oy
port
LAN Com2 Keyboard Comt
Figure 16
Details of the Specialix Card:-
Scales
PIN Pad Keyboard Barcode Reader
Rete Board
Figure 17
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Branch Router
All offices irrespective of their method of communication will have a branch router. This
connects each counter to the network either directly or via a hub
LAN Cable
There will be a LAN cable connected to the LAN socket marked in Figure 16 above, linking
this counter to the branch router and via a hub other counter(s) in the Post Office Branch.
Touch Screen Monitor
The monitor has three connections - the 9-Pin female plug is connected to COM1, the VGA
cable is connected to the VGA port, and the mains lead is connected to the female end of the
PIN Pad’s ‘Y’ shaped power cable. Note that these connections are the same for both types of
flat screen monitors
Keyboard
The keyboard has two connections - the mini-DIN connector is connected to the keyboard
socket, and the RJ12 connector is connected to COM6 (2™ socket from the right of the
Specialix Card).
Bar Code Reader
The bar code reader has two connections - the mini-DIN connector is connected to the mouse
port, and the RJ12 connector is connected to COMS (1* socket from the right of the Specialix
Card).
Receipt and Slip Printer
The 9-PIN female cable from the Epson printer is connected to COM2. The mains lead is
connected to a mains socket.
BackOffice Printer (typically connected to gateway counters)
The Back Office printer is connected to the parallel port. The mains lead is connected to a
mains socket.
Electronic Weigh Scales
If present, these are connected to COMS8 (4" socket from the right of the Specialix Card).
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PIN Pad
The PIN Pad has three connections. The RJ12 connector is connected to COM9 (5" socket
from the right of the Specialix Card). The plug end of the ‘Y’ shaped power lead is connected
to the daisy-chain PSU output, and the socket end connects to the mains lead trailing from the
touchscreen monitor.
ADSL and ISDN Card
These are no longer used. (see Error! Reference source not found.).
Rate Board
If present, a cable (the Segment 3 cable) will be connected to COM12 on the Specialix Card
(see Error! Reference source not found.)
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APPENDIX B - Bureau Currency Codes
The following table provides a full list of currencies along with their three letter codes,
required for configuration of the Bureau Rate Boards.
Currency Name
Bureau Currency Code
Australia Dollar AUD
IArgentine Peso ARS
[Bahamian Dollar BSD
[Bahrain Dinar BHD
[Bangladesh Taka BDT
[Barbados Dollar BBD
[Belize Dollar BZD
[Bermudan Dollar BMD
[Botswana Pula BWP.
[Brazilian Real BRL
[Brunei Ringgit BND
[Bulgarian Lev BGN
(Canada Dollar CAD
(Chile Peso CLP
(China Yuan CNY
(Colombia Peso CoP.
(Costa Rican Colones CRC
roatia Kuna HRK
yprus Pound CYP
(Czech Koruna CZK
[Denmark Krone DKK
[Dominican Peso DOP
[East Caribbean Dollar} XCD
[Egypt Pound EGP
[Estonia Kroon EEK
[Euro EUR
IFiji Dollar FJD
[French Polynesian XPF
[Francs
(Guatemala Quetzl GTQ
Hong Kong Dollar HKD
[Hungary Forint HUF
Iceland Krona ISK
indonesia Rupian IDR
[Lebanese Livres LBP
Israel Shekel ILS
[Kuwait Dinar KWD
jamaica Dollar JMD
japan Yen JPY
jordan Dinar JOD
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[Kenya Shilling KES
Latvia Lat LVL
[Lithuania Lita LTL
alaysia Ringgit MYR
falta Lire MTL
auritius Rupee MUR
lexico New Peso MXN
ew Zealand Dollar NZD
orway Krone NOK
man Rial OMR
[Pakistan Rupee PKR
[Papuan Kina PGK
[Peru Nuevo PEN
[Philippine Peso PHP
[Poland New Zloty PLN
atar Riyal QAR
Rumanian Lei RON
[Russian Ruble RUB
‘audi Riyal SAR
Singapore Dollar SGD
Slovakia Koruna SKK
lovenia Tolar SIT
Sth Africa Rand ZAR
th Korea Won KRW
ri Lanka Rupee LKR
[Sweden Krona SEK
swiss Franc CHF
{Taiwan Yuan TWD
[Thailand Baht THB
[TrinTobagoDollar TTD
(Turkey Lira TRY
AE Dirham AED
ruguay Peso UYU
[US Dollar USD.
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