FUJ00023549
FUJ00023549
PinICL Expor PC0017398
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0017398 Active Beneficiaries 23/10/1998 13:07:25 18/03/1999 07:53:45
Jobson Closed
References Products
Name Value
Target release uT1
Work Package PWY_WP_3541
Work Package PWY_WP_3542
Fast track fix FSTK_2_0_WP3541
Work Package PWY_WP_3462
System baseline SB 0010F
Work Package PWY_WP_3806
Activities
Date User Comment
23/10/1998 13:07:25
23/10/1998 13:07:25
23/10/1998 13:07:25
23/10/1998 13:07:25
23/10/1998 13:07:25
23/10/1998 13:07:25
23/10/1998 13:07:25
23/10/1998 13:07:25
Deleted user (Peter Jobson
Aug01)
Deleted user (Peter Jobson
‘Aug01)
Deleted user (Peter Jobson
Aug01)
Deleted user (Peter Jobson
‘Aug01)
Deleted user (Peter Jobson
Aug01)
Deleted user (Peter Jobson
‘Aug01)
Deleted user (Peter Jobson
Aug01)
Deleted user (Peter Jobson
Aug01)
CALL PCO017398 opened
References entered are:~
Target Release entered: IR - NR2
Active Beneficiaries
MISC401 - Feed active beneficiaries to DWh.
There is a problem with this process which assumes that payment history
within payment_mandates_a & payment_mandates_b is available for at least one
whole month. This is not the case since whenever a new payment is received,
11 September 2021
Page 1 of 8
Ref Summary
Logged By
PC0017398
Jobson
Active Beneficiaries
Opened Last update Customer
Status
23/10/1998 13:07:25 18/03/1999 07:53:45
Closed
Product Group
Product At Fault
FUJ00023549
FUJ00023549
23/10/1998 13:07:25
23/10/1998 13:07:25
23/10/1998 13:07:25
23/10/1998 13:07:25
23/10/1998 13:07:25
23/10/1998 13:07:25
23/10/1998 13:07:26
23/10/1998 13:07:27
23/10/1998 13:07:27
23/10/1998 15:27:34
23/10/1998 15:27:54
23/10/1998 15:27:56
23/10/1998 15:27:56
23/10/1998 15:27:58
23/10/1998 15:28:09
23/10/1998 15:28:12
23/10/1998 15:28:12
23/10/1998 15:33:38
23/10/1998 15:33:39
13/11/1998 14:19:48
Deleted user (Peter Jobson
Aug01)
Deleted user (Peter Jobson
Aug01)
Deleted user (Peter Jobson
Aug01)
Deleted user (Peter Jobson
‘Aug01)
Deleted user (Peter Jobson
‘Aug01)
Deleted user (Peter Jobson
Aug01)
Deleted user (Peter Jobson
Aug01)
Deleted user (Peter Jobson
Aug01)
Deleted user (Peter Jobson
Aug01)
QFP-Administrator
QFP-Administrator
QFP-Administrator
QFP-Administrator
QFP-Administrator
QFP-Administrator
QFP-Administrator
QFP-Administrator
Fiona Edwards1
Fiona Edwards
Bill Hillyard
the old payment details within this table are purged. When MISC401 executes
at the end of the month, the data that was expected is no longer available
and therefore reported figures are always below those expected.
This is required for NR2 since Pathway invoice on the basis of active
beneficiaries - these invoice figures will be consistently too low.
CALL PCO017398:Priority C:CallType P - Target 30/10/98 14:07:25
The Call record has been transferred to the Team: QFP.
Hours spent since call received: 0 hours
Target Release updated to PDR - NR2
F} Response :
Please fix.
[END OF REFERENCE 7071113]
Responded to call type P as Category 42 -Product Error Diagnosed
The response was delivered on the system
The Call record has been transferred to the Team: CFMHost-2nd
Hours spent since call received: .2 hours
The Call record has been assigned to the Team Member: Fiona Edwards1
Hours spent since call received: 0 hours
The call references have been updated. They are now:-
11 September 2021
Page 2 of 8
FUJ00023549
FUJ00023549
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0017398 Active Beneficiaries 23/10/1998 13:07:25 18/03/1999 07:53:45
Jobson Closed
13/11/1998 14:19:48 Bill Hillyard T Target release : LT1
13/11/1998 14:19:49 Bill Hillyard F} Response :
13/11/1998 14:19:49 Bill Hillyard Development impact confirmed as 2x2 man weeks - will seek authorisation to do
13/11/1998 14:19:49 __ Bill Hillyard outside of MOT baseline.
13/11/1998 14:19:49 Bill Hillyard Bill Hillyard
13/11/1998 14:19:49 Bill Hillyard {END OF REFERENCE 7630791]
13/11/1998 14:19:49 Bill Hillyard Responded to call type P as Category 42 -Product Error Diagnosed
13/11/1998 14:19:50 Bill Hillyard The response was delivered on the system
26/11/1998 07:53:00 Bill Hillyard Target Release updated to DDR - > 2
26/11/1998 07:53:00 Bill Hillyard F} Response :
26/11/1998 07:53:00 Bill Hillyard Please approval deferral on KPL for fix before end of live trial. On update,
26/11/1998 07:53:00 Bill Hillyard please return to CFMHost-2nd for fix at target release PDR - NR2/LT2.
26/11/1998 07:53:00 Bill Hillyard [END OF REFERENCE 7864548]
26/11/1998 07:53:00 Bill Hillyard Responded to call type P as Category 42 -Product Error Diagnosed
26/11/1998 07:53:01 Bill Hillyard The response was delivered on the system
26/11/1998 07:53:01 __ Bill Hillyard The Call record has been transferred to the Team: PIAT
26/11/1998 07:53:01 Bill Hillyard Hours spent since call received: 0 hours
30/11/1998 18:25:46 Tony Hayward Agreed routing to KPR. This is likely to mean we undercharge the Authorities,
30/11/1998 18:25:46 Tony Hayward and priority needs underwriting by Tony Oppenheim. Re-scheduling to PDR-NR2
30/11/1998 18:25:46 Tony Hayward with expectation this is a candidate for fixing before end of live trial.
30/11/1998 18:25:46 Tony Hayward Target Release updated to PDR - NR2
30/11/1998 18:25:48 Tony Hayward The Call record has been transferred to the Team: KPR
30/11/1998 18:25:48 Tony Hayward Hours spent since call received: 0.2 hours
04/12/1998 03:47:04 Bill Hillyard Target Release updated to PDR - NR2/LT2
07/01/1999 14:46:58 Doug Jones F} Response :
07/01/1999 14:46:58 Doug Jones Deferral agreed with customer, PinICL added to DEFERRAL KPR, targetted to PDR
11 September 2021 Page 3 of 8
FUJ00023549
FUJ00023549
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0017398 Active Beneficiaries 23/10/1998 13:07:25 18/03/1999 07:53:45
Jobson Closed
07/01/1999 14:46:58 Doug Jones - NR2/LT2, Bus Imp: LOW. Please progress resolution for End of Live Trial.
07/01/1999 14:46:58 Doug Jones [END OF REFERENCE 8539437]
07/01/1999 14:46:58 — Doug Jones Responded to call type P as Category 36 -Known Problem Registered
07/01/1999 14:46:59 Doug Jones The response was delivered on the system
07/01/1999 14:47:01 Doug Jones The Call record has been transferred to the Team: CFMHost-2nd
07/01/1999 14:47:01 Doug Jones Hours spent since call received: .1 hours
25/01/1999 16:22:52 Fiona Edwards1 The Call record has been assigned to the Team Member: Heather Hunniford1
25/01/1999 16:22:53 Fiona Edwards1 Hours spent since call received: 0 hours
10/02/1999 21:37:57 __ Bill Hillyard Updating to LT1 per discussion last week on delivery dates.
10/02/1999 21:37:57 Bill Hillyard Target Release updated to PDR - NR2/LT1.
17/02/1999 16:13:41 — Frank Mclifactrick1 The call references have been updated. They are now:-
17/02/1999 16:13:41 Frank Mclifactrick1 Targetrelease : LT1
17/02/1999 16:13:41 Frank Mcllfactrick1 T Work Package : PWY_WP_3541
17/02/1999 16:13:41 — Frank Mclifactrick1 Work Package : PWY_WP_3542
17/02/1999 16:13:43 Frank Mclifactrick1 F} Response :
17/02/1999 16:13:43 Frank Mclifactrick1 Fix delivered to CM in two work packages WP3541 and WP3542.
17/02/1999 16:13:43 Frank Mclifactrick1 [END OF REFERENCE 9451367]
17/02/1999 16:13:43 Frank Mclifactrick1 Responded to call type P as Category 46 -Product Error Fixed
17/02/1999 16:13:44 — Frank Melifactrick1 The response was delivered on the system
17/02/1999 16:13:44 Frank Mclifactrick1 The Call record has been transferred to the Team: Dev-Int-Rel
17/02/1999 16:13:45 Frank Mclifactrick1. Hours spent since call received: 0 hours
17/02/1999 17:36:16 —_Del(Patricia McLoughlin ??/00) Returned as requested
17/02/1999 17:36:17 Del(Patricia McLoughlin ??/00) The Call record has been transferred to the Team: CFMHost-2nd
17/02/1999 17:36:17 Del(Patricia McLoughlin ??/00) Hours spent since call received: 0 hours
22/02/1999 11:11:32 Frank Mclifactrick1 WPs were withdrawn temporarily on 17/2. There was an issue in that they
22/02/1999 11:11:32 Frank Mclifactrick1 required a 'raw device' to be created by ops before delivery.
11 September 2021 Page 4 of 8
FUJ00023549
FUJ00023549
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0017398 Active Beneficiaries 23/10/1998 13:07:25 18/03/1999 07:53:45
Jobson Closed
22/02/1999 11:11:32 Frank Mclifactrick1
22/02/1999 11:11:32 Frank Mclifactrick1. The raw device is due to be created today.
22/02/1999 17:13:56 Fiona Edwards1 F} Response :
22/02/1999 17:13:56 Fiona Edwards1 Fix applied and delivered to CM on 22/2/99.
22/02/1999 17:13:56 — Fiona Edwards1 [END OF REFERENCE 9599943]
22/02/1999 17:13:56 _ Fiona Edwards1 Responded to call type P as Category 48 -Fix Released to PIT
22/02/1999 17:13:57 Fiona Edwards1 The response was delivered on the system
22/02/1999 17:13:57 Fiona Edwards1 The Call record has been transferred to the Team: Dev-Int-Rel
22/02/1999 17:13:58 — Fiona Edwards1 Hours spent since call received: 0 hours
23/02/1999 12:54:13 Del(Patricia McLoughlin ??/00) The call references have been updated. They are now:-
23/02/1999 12:54:13 Del(Patricia McLoughlin ??/00) Target release: LT1
23/02/1999 12:54:13 Del(Patricia McLoughlin 22/00) Work Package: PWY_WP_3541
23/02/1999 12:54:13 Del(Patricia McLoughlin ??/00) Work Package : PWY_WP_3542
23/02/1999 12:54:13 Del(Patricia McLoughlin ??/00) TT Fast track fix: FSTK_2_0_WP3541
23/02/1999 12:54:15 — Del(Patricia McLoughlin ??/00) _F} Response :
23/02/1999 12:54:15 —_Del(Patricia McLoughlin ??/00) _ fast track available, please retest
23/02/1999 12:54:15 — Del(Patricia McLoughlin ??/00) [END OF REFERENCE 9611922]
23/02/1999 12:54:15 —_Del(Patricia McLoughlin ??/00) Responded to call type P as Category 60 -Fix Released to Call Logger
23/02/1999 12:54:15 —Del(Patricia McLoughlin ??/00) Hours spent since call received: 0 hours
23/02/1999 12:54:16 —_Del(Patricia McLoughlin ??/00) The response was delivered on the system
25/02/1999 14:06:31 Deleted user (Peter Jobson The Call record has been transferred to the Team: CFMHost-2nd
‘Aug01)
25/02/1999 14:06:31 Deleted user (Peter Jobson Hours spent since call received: .1 hours
‘Aug01)
25/02/1999 17:00:59 Fiona Edwards1 The call references have been updated. They are now:-
25/02/1999 17:00:59 Fiona Edwards1 Targetrelease : LT1
25/02/1999 17:00:59 Fiona Edwards1 Work Package : PWY_WP_3541
11 September 2021 Page 5 of 8
FUJ00023549
FUJ00023549
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0017398 Active Beneficiaries 23/10/1998 13:07:25 18/03/1999 07:53:45
Jobson Closed
25/02/1999 17:00:59 Fiona Edwards1 Work Package : PWY_WP_3542
25/02/1999 17:00:59 Fiona Edwards1 Fast track fix: FSTK_2_0_WP3541
25/02/1999 17:00:59 Fiona Edwards1 T Work Package — : PWY_WP_3462
25/02/1999 17:01:03 Fiona Edwards1 F} Response :
25/02/1999 17:01:03 Fiona Edwards1. New dcr delivered in work package 3462 on 25/2/99
25/02/1999 17:01:03 Fiona Edwards1 [END OF REFERENCE 9678004]
25/02/1999 17:01:03 Fiona Edwards1 Responded to call type P as Category 48 -Fix Released to PIT
25/02/1999 17:01:04 — Fiona Edwards1. The response was delivered on the system
25/02/1999 17:01:04 — Fiona Edwards1 The Call record has been transferred to the Team: Dev-Int-Rel
25/02/1999 17:01:05 Fiona Edwards1 Hours spent since call received: 0 hours
04/03/1999 16:58:54 Del(Patricia McLoughlin ??/00) _ Returning as requested
04/03/1999 16:58:55 —Del(Patricia McLoughlin ??/00) The Call record has been transferred to the Team: CFMHost-2nd
04/03/1999 16:58:56 —_Del(Patricia McLoughlin ??/00) Hours spent since call received: 0 hours
04/03/1999 17:04:50 Kevin Madden1 Nicola
04/03/1999 17:04:50 Kevin Madden1 Forwarding to yourselfs for migration changes.
04/03/1999 17:04:50 Kevin Madden1 Kevin
04/03/1999 17:04:51 Kevin Madden1 The Call record has been transferred to the Team: MOR2Oracle-3rd
04/03/1999 17:04:51 Kevin Madden1 Hours spent since call received: 0 hours
04/03/1999 17:19:45 — Del(Patricia McLoughlin ??/00) The call references have been updated. They are now:~
04/03/1999 17:19:45 —_Del(Patricia McLoughlin ??/00) Targetrelease : LT1
04/03/1999 17:19:45 Del(Patricia McLoughlin ??/00) I Work Package — : PWY_WP_3541
04/03/1999 17:19:45 —_Del(Patricia McLoughlin ??/00) Work Package : PWY_WP_3542
04/03/1999 17:19:45 — Del(Patricia McLoughlin ??/00) Fast track fix: FSTK_2_0_WP3541
04/03/1999 17:19:45 Del(Patricia McLoughlin ??/00) _ Work Package: PWY_WP_3462
04/03/1999 17:19:45 Del(Patricia McLoughlin ??/00) T System baseline: SB 0010F
04/03/1999 17:19:49 —_Del(Patricia McLoughlin ??/00) _F} Response :
11 September 2021 Page 6 of 8
FUJ00023549
FUJ00023549
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0017398 Active Beneficiaries 23/10/1998 13:07:25 18/03/1999 07:53:45
Jobson Closed
04/03/1999 17:19:49 — Del(Patricia McLoughlin ??/00) _ please retest
04/03/1999 17:19:49 _Del(Patricia McLoughlin ??/00) [END OF REFERENCE 9862836]
04/03/1999 17:19:49 —_Del(Patricia McLoughlin ??/00) Responded to call type P as Category 60 -Fix Released to Call Logger
04/03/1999 17:19:49 —_Del(Patricia McLoughlin ??/00) Hours spent since call received: 0 hours
04/03/1999 17:19:49 —Del(Patricia McLoughlin ??/00) The response was delivered on the system
04/03/1999 17:21:45 _Del(Patricia McLoughlin 22/00) sorry, i intercepted it as being in 0010F, sending back to MOR2Oracle-3rd
04/03/1999 17:21:45 —_Del(Patricia McLoughlin ??/00) The Call record has been transferred to the Team: MOR2Oracle-3rd
04/03/1999 17:21:46 — Del(Patricia McLoughlin ??/00) Hours spent since call received: 0 hours
12/03/1999 11:22:20 Nicola Hughes F} Response :
12/03/1999 11:22:20 Nicola Hughes The following are the modules amended :
12/03/1999 11:22:20 Nicola Hughes r2mig.tab
12/03/1999 11:22:20 Nicola Hughes MIGSO01.DOC v18.0
12/03/1999 11:22:20 Nicola Hughes [END OF REFERENCE 10047623]
12/03/1999 11:22:21 Nicola Hughes Responded to call type P as Category 40 -Incident Under Investigation
12/03/1999 11:22:21 Nicola Hughes The response was delivered on the system
12/03/1999 11:22:22 Nicola Hughes The Call record has been transferred to the Team: CFMHost-2nd
12/03/1999 11:22:22 Nicola Hughes Hours spent since call received: 1 hours
12/03/1999 11:26:55 — Fiona Edwards1 The Call record has been assigned to the Team Member: Fiona Edwards1
12/03/1999 11:26:55 — Fiona Edwards1 Hours spent since call received: 0 hours
12/03/1999 14:21:42 Fiona Edwards1 The call references have been updated. They are now:-
12/03/1999 14:21:42 Fiona Edwards1 Targetrelease : LT1
12/03/1999 14:21:42 Fiona Edwards1 Work Package : PWY_WP_3541
12/03/1999 14:21:42 Fiona Edwards1. Work Package : PWY_WP_3542
12/03/1999 14:21:42 Fiona Edwards1. Fast track fix: FSTK_2_0_WP3541.
12/03/1999 14:21:42 Fiona Edwards1 Work Package : PWY_WP_3462
12/03/1999 14:21:42 Fiona Edwards1. System baseline: SB 0010F
11 September 2021 Page 7 of 8
Ref Summary
Logged By
PC0017398 Active Beneficiaries
Jobson
Opened Last update Customer Product Group
Status Product At Fault
23/10/1998 13:07:25 18/03/1999 07:53:45
Closed
FUJ00023549
FUJ00023549
12/03/1999 14:21:42
12/03/1999 14:21:45
12/03/1999 14:21:45
12/03/1999 14:21:45
12/03/1999 14:21:45
12/03/1999 14:21:45
12/03/1999 14:21:47
12/03/1999 14:21:49
12/03/1999 14:21:50
18/03/1999 07:53:43
18/03/1999 07:53:43
18/03/1999 07:53:44
18/03/1999 07:53:45
Fiona Edwards1
Fiona Edwards1
Fiona Edwards1
Fiona Edwards1
Fiona Edwards1
Fiona Edwards
Fiona Edwards1
Fiona Edwards1
Fiona Edwards1
Deleted user (Peter Jobson
‘Aug01)
Deleted user (Peter Jobson
‘Aug01)
Deleted user (Peter Jobson
‘Aug01)
Deleted user (Peter Jobson
‘Aug01)
T Work Package — : PWY_WP_3806
F} Response :
fix applied and delivered to CM on 12/3/99.
r2mig.tab Version 20
{END OF REFERENCE 10063482]
Responded to call type P as Category 48 -Fix Released to PIT
The response was delivered on the system
The Call record has been transferred to the Team: Oracle-Rel
Hours spent since call received: 0 hours
Fix now released for initial issue plus ensuing migration issues. Testing in
progress and problems to be raised against separate PinICL's
CALL PC0017398 closed: Category 60, Type P
Hours spent since call received: 0.2 hours
11 September 2021
Page 8 of 8