FUJ00030930
FUJ00030930
PinICL Expor PC0031834
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0031834 306511 Office appeared on non 22/10/1999 11:09:32 26/10/1999 07:36:40 Baz Ziauddinj_ General/Other/Misc
EDSC poll rep. it is 1da Closed ISDN
References Products
Name Value Product Group Product Name Product Version
PROVIDER PINICL General/Other/Misc ISDN
ORIGINATOR Phelp
REQUEST_KEY 40158474
ORIGREF £-9910220358
CONSUMER 16953 A1GATE
CONSUMERREF £-9910220358
PowerHelp E-9910220358
Aci ies
Date
22/10/1999 11:09:32
22/10/1999 11:09:35
22/10/1999 11:09:35
22/10/1999 11:09:35
22/10/1999 11:09:35
22/10/1999 11:09:35
22/10/1999 11:09:36
22/10/1999 11:09:38
22/10/1999 11:09:39
22/10/1999 11:18:44
22/10/1999 11:18:44
22/10/1999 11:19:15
22/10/1999 11:19:15
22/10/1999 11:19:16
User
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Catherine Obeng
Catherine Obeng
Catherine Obeng
Catherine Obeng
Catherine Obeng
Comment
CALL PC0031834 opened
CALL PCO031834:Priority B:CallType L - Target 27/10/99 12:09:32
22/10/99 11:19 Office has appeared on the non poll report it is 1 day late
can we ping and why not polled
22/10/99 11:55 UKO61826
Contacted: Health check ok.
F} Call details
Diagnostician name:
Customer opened date 22/10/1999 11:19:24
Target Release updated to PDR - CSR
Product General/Other/Misc ISDN added
The Call record has been assigned to the Team Member: Rakesh Patel
Defect cause updated to 99:General - Unknown
Hours spent since call received: 0 hours
11 September 2021
Page 1 of 3
FUJ00030930
FUJ00030930
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0031834 306511 Office appeared on non 22/10/1999 11:09:32 26/10/1999 07:36:40 Baz Ziauddin/_ I General/Other/Misc
EDSC poll rep. it is da Closed ISDN
25/10/1999 08:58:32 — Rakesh Patel The call summary has been changed from:-
25/10/1999 08:58:32 Rakesh Patel Office has appeared on the non poll report it is 1
25/10/1999 08:58:32 Rakesh Patel The call summary is now:-
25/10/1999 08:58:32 Rakesh Patel 306511 Office appeared on non poll rep. it is 1 da
25/10/1999 08:58:33 — Rakesh Patel F} Response :
25/10/1999 08:58:33 _ Rakesh Patel Responded to call type L as Category 40 -Incident Under Investigation
25/10/1999 08:58:36 Rakesh Patel The response was delivered to: PowerHelp
25/10/1999 09:04:13 Rakesh Patel F} Response :
25/10/1999 09:04:13 Rakesh Patel SMC----
25/10/1999 09:04:13 Rakesh Patel i have spoken to the PM who has advised that they are experiencing a hardware
25/10/1999 09:04:13 Rakesh Patel issue with counter 3. ie they cannot seem to shut off the power to the
25/10/1999 09:04:13 Rakesh Patel counter. As this could have an impact on why counter 3 did not and still has
25/10/1999 09:04:13 Rakesh Patel not appeared on the non-polling report.
25/10/1999 09:04:13 Rakesh Patel I have advised the PM to raise a hardware call with HSH and have informed
25/10/1999 09:04:13 Rakesh Patel SMC.
25/10/1999 09:04:13 Rakesh Patel Will keep this call open until counter 3 is back up.
25/10/1999 09:04:13 _ Rakesh Patel [END OF REFERENCE 13014394]
25/10/1999 09:04:13 Rakesh Patel Responded to call type L as Category 40 -Incident Under Investigation
25/10/1999 09:04:15 Rakesh Patel The response was delivered to: PowerHelp
25/10/1999 15:22:59 Customer Call 25/10/99 16:13 PeritasO5 HSH1 Information: Can an engr be sent out to the
25/10/1999 15:22:59 Customer Call site to repair the equipment.
26/10/1999 07:33:25 Rakesh Patel F} Response :
26/10/1999 07:33:25 — Rakesh Patel SMC could you arrange for an engineer to visit this site 306511 to check
26/10/1999 07:33:25 — Rakesh Patel counter 3. I beleive the PM has not contacted HSH still regarding this
26/10/1999 07:33:25 Rakesh Patel hardware
26/10/1999 07:33:25 — Rakesh Patel issue against my advice.
11 September 2021 Page 2 of 3
FUJ00030930
FUJ00030930
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0031834 306511 Office appeared on non 22/10/1999 11:09:32 26/10/1999 07:36:40 Baz Ziauddinf GRO. General/Other/Misc
EDSC poll rep. it is 1da Closed ISDN
26/10/1999 07:33:25 Rakesh Patel [END OF REFERENCE 13033774]
26/10/1999 07:33:25 _ Rakesh Patel Responded to call type L as Category 68 -Administrative Response
26/10/1999 07:33:26 Rakesh Patel Hours spent since call received: 0 hours
26/10/1999 07:33:26 Rakesh Patel Defect cause updated to 38:General - Hardware Fault
26/10/1999 07:33:29 Rakesh Patel CALL PC0031834 closed: Category 68, Type L
26/10/1999 07:33:31 — Rakesh Patel The response was delivered to: PowerHelp
26/10/1999 07:36:40 — Customer Call Date and time complete: 26/10/1999 08:34:32
26/10/1999 07:36:40 — Customer Call Service Complete (Confirmation) Received
11 September 2021 Page 3 of 3