FUJ00034029
FUJ00034029
PinICL Expor PC0028847
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0028847 Incorrect CA value. Live trial, the 20/08/1999 14:18:48 30/12/1999 14:23:51 Paul Cockerton/01246 5 EPOSS & DeskTop
EDSC CA sub file fo Closed
References Products
Name Value Product Group Product Name Product Version
PROVIDER PINICL EPOSS & DeskTop
REQUEST_KEY 35158572
ORIGREF E-9908200185
CONSUMER 16953 A1GATE
CONSUMERREF E-9908200185
ORIGINATOR Phelp
PowerHelp £-9908200185
Acceptance Incident Al0376H
Call reference PC0029699
Call reference PC0029700
Work Package PWY_WP_5767 CSR
Release PinICL Pc0029742
Fast track fix
Fast track fix
Acti
ies
FSTK_2_0_WPS767
FSTK_2_0_WP5767
Date
20/08/1999 14:18:48
20/08/1999 14:18:50
20/08/1999 14:18:50
20/08/1999 14:18:50
20/08/1999 14:18:50
20/08/1999 14:18:50
20/08/1999 14:18:50
User
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Comment
CALL PC0028847 opened
CALL PCO028847:Priority B:CallType L - Target 25/08/99 15:18:48
Incorrect CA value. Live trial, the CA sub file for org units 12609 (FAD
316523) CA week 21 contains an entry for line 2050 with a value of
£17181.05. However, TIP has calculated from the transactions it has received
that the value of the line should be £17642.31. This leaves a difference of
£461.26.
11 September 2021
Page 1 of 16
FUJ00034029
FUJ00034029
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0028847 Incorrect CA value. Live trial, the 20/08/1999 14:18:48 30/12/1999 14:23:51 Paul Cockerton/01246 5 EPOSS & DeskTop
EDSC CA sub file fo Closed
20/08/1999 14:18:50 Customer Call 20/08/99 15:12 UK061354
20/08/1999 14:18:51 Customer Call SMC Complete: EDCS1
20/08/1999 14:18:51 — Customer Call F} Call details
20/08/1999 14:18:51 — Customer Call Diagnostician name:
20/08/1999 14:18:52 Customer Call Customer opened date 20/08/1999 15:03:37
20/08/1999 14:23:49 Barbara Longley Target Release updated to PDR - CSR
20/08/1999 14:23:49 Barbara Longley Product EPOSS & DeskTop added
23/08/1999 09:01:33 Barbara Longley F} Response :
23/08/1999 09:01:33 Barbara Longley Have spoken to Angela Shaw and call is being routed to her in MSU.
23/08/1999 09:01:33 Barbara Longley [END OF REFERENCE 12138298]
23/08/1999 09:01:33 Barbara Longley Responded to call type L as Category 40 -Incident Under Investigation
23/08/1999 09:01:36 —_ Barbara Longley The response was delivered to: PowerHelp
23/08/1999 09:01:37 Barbara Longley The Call record has been transferred to the Team: MgtSupportUnit
23/08/1999 09:01:37 Barbara Longley Defect cause updated to 40:General - User
23/08/1999 09:01:37 Barbara Longley Hours spent since call received: 0 hours
23/08/1999 16:10:20 Angela Shaw F} Response :
23/08/1999 16:10:20 Angela Shaw Barbara, I have just spoken to John Pope (Requirements) this is classified
23/08/1999 16:10:20 Angela Shaw unde r Acceptance Incident 376 (Al). Would you please raise the level to an
23/08/1999 16:10:20 Angela Shaw A/Alincident. Would John Simpkins please take a look, then send to EPOSS
23/08/1999 16:10:20 Angela Shaw Dev. Thanks
23/08/1999 16:10:20 Angela Shaw [END OF REFERENCE 12147655]
23/08/1999 16:10:20 Angela Shaw Responded to call type L as Category 40 -Incident Under Investigation
23/08/1999 16:10:21 Angela Shaw The response has been flagged to the gateway team for validation
23/08/1999 16:10:22 Angela Shaw The Call record has been transferred to the Team: EDSC
23/08/1999 16:10:22 Angela Shaw Hours spent since call received: 0.5 hours
23/08/1999 16:27:17 John Simpkins New evidence added - Entire Message Store
11 September 2021 Page 2 of 16
Ref Summary
Logged By
PC0028847 Incorrect CA value. Live trial, the
EDSC CA sub file fo
Opened Last update Customer
Status
20/08/1999 14:18:48 30/12/1999 14:23:51 Paul Cockerton/01246 5
Closed
FUJ00034029
23/08/1999 16:44:59
23/08/1999 16:44:59
24/08/1999 08:24:08
24/08/1999 08:24:08
24/08/1999 09:09:21
24/08/1999 09:09:21
24/08/1999 09:09:21
24/08/1999 09:09:21
24/08/1999 09:09:23
24/08/1999 09:09:24
24/08/1999 09:09:24
24/08/1999 09:51:55
24/08/1999 09:51:55
24/08/1999 09:51:55
24/08/1999 09:51:55
24/08/1999 09:51:56
24/08/1999 10:33:50
24/08/1999 10:33:50
24/08/1999 10:33:50
24/08/1999 10:33:50
24/08/1999 10:33:50
24/08/1999 10:33:50
24/08/1999 10:33:50
24/08/1999 10:33:50
24/08/1999 10:33:53
24/08/1999 10:33:54
John Simpkins
John Simpkins
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Jim Anscomb
Jim Anscomb
Jim Anscomb
Jim Anscomb
Jim Anscomb
Jim Anscomb
Jim Anscomb
Jim Anscomb
Jim Anscomb
Jim Anscomb
Ihave checked the agent boxes at wigan for any T_HV_ALL event for this
office between 12-Aug-1999 and 18-Aug-1999 and did not find any.
As John Simpkins is tied up with other calls, can another team member
continue the investigation of this call.
F} Response :
Call has been assigned to Jim Anscomb in EDSC.
[END OF REFERENCE 12150401]
Responded to call type Las Category 40 -Incident Under Investigation
The response was delivered to: PowerHelp
The Call record has been assigned to the Team Member: Jim Anscomb
Hours spent since call received: 0 hours
F} Response :
The Call record has been assigned to EDSC Team Member: Jim Anscomb
[END OF REFERENCE 12151280]
Responded to call type Las Category 40 -Incident Under Investigation
The response was delivered to: PowerHelp
F} Response :
There is a null transaction Mode on -1-117305
- <Mode:> for a cash credit of gbp 143.22, though this is now not a problem
for the harvester.
No delays shown in the APR db.
Send to EPOSS-dev
[END OF REFERENCE 12152466]
Responded to call type L as Category 40 -Incident Under Investigation
The response was delivered to: PowerHelp
The Call record has been transferred to the Team: QFP
11 September 2021
FUJ00034029
Product Group
Product At Fault
EPOSS & DeskTop
Page 3 of 16
FUJ00034029
FUJ00034029
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0028847 Incorrect CA value. Live trial, the 20/08/1999 14:18:48 30/12/1999 14:23:51 Paul Cockerton/012465 — EPOSS & DeskTop
EDSC CA sub file fo Closed
24/08/1999 10:33:54 Jim Anscomb Hours spent since call received: 0 hours
24/08/1999 10:39:44 Lionel Higman The Call record has been assigned to the Team Member: Nam Pandher
24/08/1999 10:39:44 —_ Lionel Higman Hours spent since call received: 0 hours
24/08/1999 10:40:57 _ Barbara Longley F} Response :
24/08/1999 10:40:57 Barbara Longley The Call record has been transferred to the Team: QFP assigned to the Team
24/08/1999 10:40:57 Barbara Longley Member: Nam Pandher
24/08/1999 10:40:57 Barbara Longley [END OF REFERENCE 12152554]
24/08/1999 10:40:57 Barbara Longley Responded to call type Las Category 40 -Incident Under Investigation
24/08/1999 10:41:01 Barbara Longley The response was delivered to: PowerHelp
24/08/1999 10:50:33 _ deleted Nam Pandher Feb02 The Call record has been transferred to the Team: EPOSS-FP
24/08/1999 10:50:33 deleted Nam Pandher Feb02 Hours spent since call received: 0 hours
24/08/1999 10:51:06 deleted Nam Pandher Feb02 The Call record has been assigned to the Team Member: Mark McGrath
24/08/1999 10:51:06 — deleted Nam Pandher Feb02 Hours spent since call received: 0 hours
24/08/1999 11:18:27 Deleted User (Mark McGrath The erroneous message was 117938 not 117305 - in case any one else is relying
left Jul/00)
24/08/1999 11:18:27 Deleted User (Mark McGrath on this info.
left Jul/o0)
24/08/1999 11:18:27 Deleted User (Mark McGrath We released a fix for this 20/8/99 into WP 5406 which went to OTT and is due
left Jul/00)
24/08/1999 11:18:27 Deleted User (Mark McGrath to be released in Tivoli package EPOSS_COUNTER_CORE version 3_3. Thus, it
left Jul/00)
24/08/1999 11:18:27 Deleted User (Mark McGrath has not made it to live yet.
left Jul/00)
24/08/1999 11:18:27 Deleted User (Mark McGrath
left Jul/oo)
24/08/1999 11:18:27 Deleted User (Mark McGrath The problem message is unfortunately an Exisitng Reversal messsage so the
left Jul/00)
24/08/1999 11:18:27 Deleted User (Mark McGrath harvesters automatic assignment to Serve Customer is likely to provide
left Jul/00)
11 September 2021 Page 4 of 16
FUJ00034029
FUJ00034029
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0028847 Incorrect CA value. Live trial, the 20/08/1999 14:18:48 30/12/1999 14:23:51 Paul Cockerton/01246 5 EPOSS & DeskTop
EDSC CA sub file fo Closed
24/08/1999 11:18:27 Deleted User (Mark McGrath problems, some one will need to amend this.
left Jul/00)
24/08/1999 11:18:27 Deleted User (Mark McGrath
left Jul/00)
24/08/1999 11:18:27 Deleted User (Mark McGrath
left Jul/oo)
24/08/1999 11:18:27 Deleted User (Mark McGrath Routing to EDSC for them to solve the procedural problems. - and check when
left Jul/0o)
24/08/1999 11:18:27 Deleted User (Mark McGrath the Tivoli package is due for release.
left Jul/0o)
24/08/1999 11:18:27 Deleted User (Mark McGrath
left Jul/00)
24/08/1999 11:18:27 Deleted User (Mark McGrath ~-Austin
left Jul/00)
24/08/1999 11:18:29 Deleted User (Mark McGrath The Call record has been transferred to the Team: EDSC
left Jul/00)
24/08/1999 11:18:32 Deleted User (Mark McGrath Defect cause updated to 99:General - Unknown
left Jul/00)
24/08/1999 11:18:32 Deleted User (Mark McGrath Hours spent since call received: 0.5 hours
left Jul/00)
24/08/1999 11:41:52 — Richard Coleman The Call record has been assigned to the Team Member: Jim Anscomb
24/08/1999 11:41:52 Richard Coleman Hours spent since call received: 0 hours
24/08/1999 12:32:24 Jim Anscomb F} Response :
24/08/1999 12:32:24 Jim Anscomb The total discrepancy is for GBP 461.26, 143.22 has been accounted for above
24/08/1999 12:32:24 — Jim Anscomb - can someone assist with any of the remaining 318.04.
24/08/1999 12:32:24 Jim Anscomb [END OF REFERENCE 12155257]
24/08/1999 12:32:24 Jim Anscomb Responded to call type L as Category 40 -Incident Under Investigation
24/08/1999 12:32:26 Jim Anscomb The response was delivered to: PowerHelp
24/08/1999 12:32:27 Jim Anscomb The Call record has been transferred to the Team: EPOSS-FP
24/08/1999 12:32:27 Jim Anscomb Hours spent since call received: 0 hours
11 September 2021 Page 5 of 16
FUJ00034029
FUJ00034029
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0028847 Incorrect CA value. Live trial, the 20/08/1999 14:18:48 30/12/1999 14:23:51 Paul Cockerton/01246 5 EPOSS & DeskTop
EDSC CA sub file fo Closed
24/08/1999 14:11:46 deleted user (John McLean THIS CALL IS ASSOCIATED WITH HIGH PRIORITY ACCEPTANCE INCIDENT 376.
05/01)
24/08/1999 14:11:46 deleted user (John McLean PLEASE PROGRESS RAPIDLY.
05/01)
24/08/1999 14:11:46 deleted user (John McLean The call references have been updated. They are now:-
05/01)
24/08/1999 14:11:46 deleted user (John McLean ORIGINATOR : Phelp
05/01)
24/08/1999 14:11:46 deleted user (John McLean T PowerHelp : E-9908200185
05/01)
24/08/1999 14:11:46 — deleted user (John McLean Acceptance Incident : Al0376H
05/01)
24/08/1999 18:31:07 John Pope Just a thought, but the sign reversal mentioned above (serve customer setn to
24/08/1999 18:31:07 John Pope TIP instead of Existing Reversal)may explain 2 X 143.22 = 286.44
24/08/1999 18:31:07 John Pope Can anybody help with £174.82 ?
25/08/1999 18:01:56 Steve Warwick F} Response :
25/08/1999 18:01:57 I Steve Warwick It may be of interest that the value of the discrepancy between the TIP and
25/08/1999 18:01:57 Steve Warwick Pathway figures appears to correspond to 2 x £230.63. During the balancing
25/08/1999 18:01:57 Steve Warwick of stock unit AA on 18.8.99, a stock adjustment was made to reduce the value
25/08/1999 18:01:57 Steve Warwick of Cheques (Product 2) by this amount, with a corresponding increase in Cash.
25/08/1999 18:01:57 Steve Warwick These two stock adjustment records were later individually reversed,
25/08/1999 18:01:57 Steve Warwick generating a further 4 transactions for £230.63, 3 against Cash (Product 1)
25/08/1999 18:01:57 Steve Warwick and 1 against Cheques (Product 2). Therefore in total 4 Cash transactions
25/08/1999 18:01:57 Steve Warwick (two positive, two negative) and two Cheques transactions (one positive and
25/08/1999 18:01:57 Steve Warwick one negative) were written.
25/08/1999 18:01:57 Steve Warwick
25/08/1999 18:01:57 Steve Warwick Given that there have previously been issues with TIP's rejections of
25/08/1999 18:01:57 Steve Warwick ‘Existing Reversal’ transactions where the reversal settlement contained no
11 September 2021 Page 6 of 16
FUJ00034029
FUJ00034029
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0028847 Incorrect CA value. Live trial, the 20/08/1999 14:18:48 30/12/1999 14:23:51 Paul Cockerton/01246 5 EPOSS & DeskTop
EDSC CA sub file fo Closed
25/08/1999 18:01:57 Steve Warwick cross-reference details, is it possible that this has caused the
25/08/1999 18:01:57 Steve Warwick reconciliation failure? According to the message store data, the Cash
25/08/1999 18:01:57 Steve Warwick Account for CAP 21 reported Total Receipts = Total Payments, indicating that
25/08/1999 18:01:57 Steve Warwick the message store data is complete and accurate.
25/08/1999 18:01:57 Steve Warwick [END OF REFERENCE 12179466]
25/08/1999 18:01:57 Steve Warwick Responded to call type L as Category 40 -Incident Under Investigation
25/08/1999 18:01:58 Steve Warwick The response has been flagged to the gateway team for validation
01/09/1999 09:06:18 — Barbara Longley F} Response :
01/09/1999 09:06:18 — Barbara Longley 25/08/1999 19:01:57 - By Steve Warwick - EPOSS-FP
01/09/1999 09:06:18 Barbara Longley It may be of interest that the value of the discrepancy between the TIP and
01/09/1999 09:06:18 Barbara Longley Pathway figures appears to correspond to 2 x £230.63. During the balancing
01/09/1999 09:06:18 Barbara Longley of stock unit AA on 18.8.99, a stock adjustment was made to reduce the value
01/09/1999 09:06:18 Barbara Longley of Cheques (Product 2) by this amount, with a corresponding increase in Cash.
01/09/1999 09:06:18 Barbara Longley
01/09/1999 09:06:18 Barbara Longley These two stock adjustment records were later individually reversed,
01/09/1999 09:06:18 Barbara Longley generating a further 4 transactions for £230.63, 3 against Cash (Product 1)
01/09/1999 09:06:18 Barbara Longley and 1 against Cheques (Product 2). Therefore in total 4 Cash transactions
01/09/1999 09:06:18 — Barbara Longley (two positive, two negative) and two Cheques transactions (one positive and
01/09/1999 09:06:18 Barbara Longley one negative) were written.
01/09/1999 09:06:18 — Barbara Longley
01/09/1999 09:06:18 Barbara Longley Given that there have previously been issues with TIP's rejections of
01/09/1999 09:06:18 Barbara Longley ‘Existing Reversal’ transactions where the reversal settlement contained no
01/09/1999 09:06:18 Barbara Longley cross-reference details, is it possible that this has caused the
01/09/1999 09:06:18 — Barbara Longley reconciliation failure? According to the message store data, the Cash
01/09/1999 09:06:18 — Barbara Longley Account for CAP 21 reported Total Receipts = Total Payments, indicating that
01/09/1999 09:06:18 — Barbara Longley the message store data is complete and accurate.
11 September 2021 Page 7 of 16
FUJ00034029
FUJ00034029
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0028847 Incorrect CA value. Live trial, the 20/08/1999 14:18:48 30/12/1999 14:23:51 Paul Cockerton/01246 5 EPOSS & DeskTop
EDSC CA sub file fo Closed
01/09/1999 09:06:18 — Barbara Longley [END OF REFERENCE 12220106]
01/09/1999 09:06:19 Barbara Longley Responded to call type Las Category 40 -Incident Under Investigation
01/09/1999 09:06:22 Barbara Longley The response was delivered to: PowerHelp
07/09/1999 15:58:09 Steve Warwick Target Release updated to NFR - No Fix Reqd
07/09/1999 15:58:10 Steve Warwick F} Response :
07/09/1999 15:58:10 Steve Warwick From further information received from TIP, the sequence of events seems to
07/09/1999 15:58:10 Steve Warwick be as follows:
07/09/1999 15:58:10 Steve Warwick
07/09/1999 15:58:10 Steve Warwick 1. At 17:21:20 on 18.8.99 a stock adjustment was carried out to reduce the
07/09/1999 15:58:10 Steve Warwick value of cheques by £230.63. This wrote two transactions - one to reduce the
07/09/1999 15:58:10 I Steve Warwick value of cheques (17:21:20), one to increase the value of cash (17:21:20) by
07/09/1999 15:58:10 Steve Warwick the same amount, both transactions carried the mode 'SAN' (TIP - 18).
07/09/1999 15:58:10 Steve Warwick
07/09/1999 15:58:10 Steve Warwick 2. At 18:22:27 on 18.8.99 a reversal of THE CASH SETTLEMENT transaction for
07/09/1999 15:58:10 I Steve Warwick the Cheque adjustment took place resulting in two transactions being written
07/09/1999 15:58:10 Steve Warwick against Cash, one to reduce the value of cash (18:22:27) and one to increase
07/09/1999 15:58:10 I Steve Warwick the value of cash to settle the reversal (18:22:49), both transactions
07/09/1999 15:58:10 — Steve Warwick carried the mode 'ER' (TIP - 1 with reversal indicator).
07/09/1999 15:58:10 Steve Warwick
07/09/1999 15:58:10 Steve Warwick 3. At 18:24:32 on 18.8.99 a reversal of the CHEQUE ADJUSTMENT transaction
07/09/1999 15:58:10 Steve Warwick (see 1 above) was carried out, generating two transactions - one to increase
07/09/1999 15:58:10 Steve Warwick the value of cheques (18:24:32) and one to reduce the value of cash by the
07/09/1999 15:58:10 I Steve Warwick same amount (18:24:37).
07/09/1999 15:58:10 Steve Warwick
07/09/1999 15:58:10 Steve Warwick These transactions are recorded in the message store with the correct signs.
07/09/1999 15:58:10 Steve Warwick From the information supplied by TIP it seems as though they have
11 September 2021 Page 8 of 16
Ref Summary
Logged By
PC0028847 Incorrect CA value. Live trial, the
EDSC CA sub file fo
Opened Last update Customer
Status
20/08/1999 14:18:48 30/12/1999 14:23:51 Paul Cockerton/01246 5
Closed
FUJ00034029
FUJ00034029
Product Group
Product At Fault
EPOSS & DeskTop
07/09/1999 15:58:10
07/09/1999 15:58:10
07/09/1999 15:58:10
07/09/1999 15:58:10
07/09/1999 15:58:10
07/09/1999 15:58:10
07/09/1999 15:58:10
07/09/1999 15:58:10
07/09/1999 15:58:11
07/09/1999 15:58:11
07/09/1999 15:58:12
07/09/1999 15:58:12
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
received/treated the transaction at 18:24:32 (a reversal of a previous
reduction in the value of cheques) as though it was a reduction in value
rather than an increase in value, therby calculating a discrepancy of twice
the amount.
Either the sign on the transaction value sent to TIP was incorrect, or TIP
have misinterpreted the data sent.
[END OF REFERENCE 12282892]
Responded to call type L as Category 62 -No fault in product
Hours spent since call received: 2 hours
The Call record has been transferred to the Team: EDSC
The response has been routed to the gateway team for validation
F} Response :
07/09/1999 16:58:10 - By Steve Warwick - EPOSS-FP
From further information received from TIP, the sequence of events seems to
be as follows:
1, At 17:21:20 on 18.8.9 a stock adjustment was carried out to reduce the
value of cheques by £230.63. This wrote two transactions - one to reduce the
value of cheques (17:21:20), one to increase the value of cash (17:21:20) by
the same amount, both transactions carried the mode 'SAN' (TIP - 18).
2. At 18:22:27 on 18.8.99 a reversal of THE CASH SETTLEMENT transaction for
the Cheque adjustment took place resulting in two transactions being written
against Cash, one to reduce the value of cash (18:22:27) and one to increase
the value of cash to settle the reversal (18:22:49), both transactions
carried the mode 'ER' (TIP - 1 with reversal indicator).
11 September 2021
Page 9 of 16
Ref Summary
Logged By
PC0028847 Incorrect CA value. Live trial, the
EDSC CA sub file fo
Opened Last update Customer
Status
20/08/1999 14:18:48 30/12/1999 14:23:51 Paul Cockerton/01246 5
Closed
FUJ00034029
FUJ00034029
Product Group
Product At Fault
EPOSS & DeskTop
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:03
07/09/1999 16:13:06
07/09/1999 16:13:07
07/09/1999 16:13:07
10/09/1999 13:59:14
10/09/1999 13:59:15
10/09/1999 13:59:15
10/09/1999 13:59:15
10/09/1999 13:59:22
14/09/1999 10:40:07
14/09/1999 10:40:07
14/09/1999 10:40:07
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Jim Anscomb
Jim Anscomb
Jim Anscomb
Jim Anscomb
Jim Anscomb
Jim Anscomb
Jim Anscomb
Jim Anscomb
3. At 18:24:32 on 18.8.99 a reversal of the CHEQUE ADJUSTMENT transaction
(see 1 above) was carried out, generating two transactions - one to increase
the value of cheques (18:24:32) and one to reduce the value of cash by the
same amount (18:24:37).
These transactions are recorded in the message store with the correct signs.
From the information supplied by TIP it seems as though they have
received/treated the transaction at 18:24:32 (a reversal of a previous
reduction in the value of cheques) as though it was a reduction in value
rather than an increase in value, therby calculating a discrepancy of twice
the amount.
Either the sign on the transaction value sent to TIP was incorrect, or TIP
have misinterpreted the data sent.
Call currently assigned back to Jim Ansconb in EDSC.
[END OF REFERENCE 12283255]
Responded to call type L as Category 40 -Incident Under Investigation
The response was delivered to: PowerHelp
The Call record has been assigned to the Team Member: Jim Anscomb
Hours spent since call received: 0 hours
F} Response :
Waiting for archive retrieval days 18,19,20/08/99.
[END OF REFERENCE 12323238]
Responded to call type L as Category 40 -Incident Under Investigation
The response was delivered to: PowerHelp
F} Response :
Archive files will be installed in /home/janscO1/tps
[END OF REFERENCE 12355092]
11 September 2021
Page 10 of 16
FUJ00034029
FUJ00034029
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0028847 Incorrect CA value. Live trial, the 20/08/1999 14:18:48 30/12/1999 14:23:51 Paul Cockerton/01246 5 EPOSS & DeskTop
EDSC CA sub file fo Closed
14/09/1999 10:40:07 Jim Anscomb Responded to call type L as Category 40 -Incident Under Investigation
14/09/1999 10:40:11 Jim Anscomb The response was delivered to: PowerHelp
15/09/1999 13:48:08 Jim Anscomb New evidence added - extract of TIP/message store
15/09/1999 13:48:08 Jim Anscomb New evidence added - Tip file 19/08/99
15/09/1999 13:48:14 — Jim Anscomb F} Response :
15/09/1999 13:48:14 Jim Anscomb Looking at the tip file there were 2 reversals for 230.63 in quick
15/09/1999 13:48:14 Jim Anscomb succession, the first is translated for tip as balancing + and - entries, the
15/09/1999 13:48:14 — Jim Anscomb second however is translated into two + entries, which would account for the
15/09/1999 13:48:14 Jim Anscomb error. See extract of tip file and message store attached.
15/09/1999 13:48:14 Jim Anscomb Also translation of Mode:ER to TIP ModeCode 18 seems not consistent.
15/09/1999 13:48:14 — Jim Anscomb [END OF REFERENCE 12380809]
15/09/1999 13:48:14 Jim Anscomb Responded to call type Las Category 40 -Incident Under Investigation
15/09/1999 13:48:18 Jim Anscomb The response was delivered to: PowerHelp
15/09/1999 13:48:20 Jim Anscomb The Call record has been transferred to the Team: EPOSS-FP
15/09/1999 13:48:20 Jim Anscomb Hours spent since call received: 0 hours
16/09/1999 12:17:56 deleted Nam Pandher Feb02 Target Release updated to PDR - CSR
16/09/1999 16:18:33 Deleted User (Mark McGrath Changes to be made to clsEPOSS and clsTransaction in EPOSSCore.
left Jul/o0)
16/09/1999 16:18:33 Deleted User (Mark McGrath Fix applied to EPOSSCore.
left Jul/00)
16/09/1999 16:18:33 Deleted User (Mark McGrath You should get in the attribute grammar for a cash settlement for an ER
left Jul/00)
16/09/1999 16:18:33 Deleted User (Mark McGrath transaction the additional data of
left Jul/00)
16/09/1999 16:18:33 Deleted User (Mark McGrath CrossReference.Omode:<what ever the original mode was>
left Jul/0o)
16/09/1999 16:18:33 Deleted User (Mark McGrath The harvesters need this.
left Jul/00)
11 September 2021 Page 11 of 16
Incorrect CA value. Live trial, the
Ref Summary
Logged By
PC0028847
EDSC CA sub file fo
Opened Last update Customer
Status
20/08/1999 14:18:48 30/12/1999 14:23:51
Closed
Paul Cockerton/01246 5
FUJ00034029
FUJ00034029
Product Group
Product At Fault
EPOSS & DeskTop
16/09/1999 16:18:33
16/09/1999 16:18:34
16/09/1999 16:18:34
16/09/1999 16:18:34
16/09/1999 16:34:22
16/09/1999 16:34:22
16/09/1999 16:34:22
16/09/1999 16:34:22
16/09/1999 16:34:22
17/09/1999 10:05:42
17/09/1999 10:05:42
17/09/1999 10:05:42
17/09/1999 10:05:42
17/09/1999 10:05:42
17/09/1999 10:05:42
17/09/1999 10:05:42
17/09/1999 10:05:42
17/09/1999 10:05:46
17/09/1999 11:57:03
Deleted User (Mark McGrath
left Jul/00)
Deleted User (Mark McGrath
left Jul/00)
Deleted User (Mark McGrath
left Jul/00)
Deleted User (Mark McGrath
left Jul/00)
Deleted User (Mark McGrath
left Jul/00)
Deleted User (Mark McGrath
left Jul/00)
Deleted User (Mark McGrath
left Jul/00)
Deleted User (Mark McGrath
left Jul/00)
Deleted User (Mark McGrath
left Jul/00)
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Deleted user (mar01 Gurdeep
Atwal)
«Austin
The Call record has been transferred to the Team: EPOSS-Rel
Defect cause updated to 14:Development - Code
Hours spent since call received: 10 hours
testing of this should include transacting in each mode: the messages shoul
dbe as they were.
Then performing a reversal of each mode and checking that the new attribute
grammar exists in the cash settlements ofthe reversals.
«Austin
F} Response :
6/09/1999 17:34:22 - By Mark McGrath - EPOSS-Rel
testing of this should include transacting in each mode: the messages shoul
dbe as they were.
Then performing a reversal of each mode and checking that the new attribute
grammar exists in the cash settlements ofthe reversals.
[END OF REFERENCE 12407507]
Responded to call type L as Category 40 -Incident Under Investigation
The response was delivered to: PowerHelp
Link tested OK on CSR dev counter (WP 5767)
11 September 2021
Page 12 of 16
Incorrect CA value. Live trial, the
Ref Summary
Logged By
PC0028847
EDSC CA sub file fo
Opened Last update Customer
Status
20/08/1999 14:18:48 30/12/1999 14:23:51
Closed
Paul Cockerton/01246 5
FUJ00034029
FUJ00034029
Product Group
Product At Fault
EPOSS & DeskTop
17/09/1999 11:57:03
17/09/1999 11:57:03
17/09/1999 11:57:03
17/09/1999 11:57:03
17/09/1999 11:57:03
17/09/1999 11:57:03
17/09/1999 11:57:03
17/09/1999 11:57:03
17/09/1999 11:57:03
17/09/1999 11:57:03
17/09/1999 11:57:03
17/09/1999 11:57:03
17/09/1999 11:57:23
17/09/1999 11:57:23
17/09/1999 12:30:24
17/09/1999 12:30:24
Deleted user (mar01 Gurdeep
Atwal)
Deleted user (mar01 Gurdeep
Atwal)
Deleted user (mar01 Gurdeep
Atwal)
Deleted user (mar01 Gurdeep
Atwal)
Deleted user (mar01 Gurdeep
Atwal)
Deleted user (mar01 Gurdeep
Atwal)
Deleted user (mar01 Gurdeep
Atwal)
Deleted user (mar01 Gurdeep
Atwal)
Deleted user (mar01 Gurdeep
Atwal)
Deleted user (mar01 Gurdeep
Atwal)
Deleted user (mar01 Gurdeep
Atwal)
Deleted user (mar01 Gurdeep
Atwal)
Deleted user (mar01 Gurdeep
Atwal)
Deleted user (mar01 Gurdeep
‘Atwal)
Deleted User (Tim Canniffe
Sep01)
Deleted User (Tim Canniffe
Sep01)
Performed a tranaction followed by a exisiting reversal for
each of the following modes :
Serve customer, Rems (all modes), reval up/down, House keeping,
non-acc data, parcel traffic, bulk input.
On each exsisting reversal the message store was checked for the new
attribute grammer.
CrossReference.OMode - Followed by the corresponding mode of the reversal.
The Call record has been transferred to the Team: EPOSS-Post-Rel
Hours spent since call received: 2 hours
Fix released in WP5767 CSR.
The call references have been updated. They are now:-
11 September 2021
Page 13 of 16
FUJ00034029
FUJ00034029
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0028847 Incorrect CA value. Live trial, the 20/08/1999 14:18:48 30/12/1999 14:23:51 Paul Cockerton/01246 5 EPOSS & DeskTop
EDSC CA sub file fo Closed
17/09/1999 12:30:24 Deleted User (Tim Canniffe ORIGINATOR : Phelp
Sep01)
17/09/1999 12:30:24 Deleted User (Tim Canniffe PowerHelp : E-9908200185
17/09/1999 12:30:24
17/09/1999 12:30:24
17/09/1999 12:30:24
17/09/1999 12:30:24
17/09/1999 12:30:26
17/09/1999 12:30:27
17/09/1999 13:38:05
17/09/1999 13:38:05
17/09/1999 13:38:05
17/09/1999 13:38:05
17/09/1999 13:38:05
17/09/1999 13:38:05
17/09/1999 13:38:05
17/09/1999 13:38:05
28/09/1999 11:40:24
28/09/1999 11:40:24
28/09/1999 11:40:24
28/09/1999 11:40:24
28/09/1999 11:40:24
Sep01)
Deleted User (Tim Canniffe
Sep01)
Deleted User (Tim Canniffe
Sep01)
Deleted User (Tim Canniffe
Sep01)
Deleted User (Tim Canniffe
Sep01)
Deleted User (Tim Canniffe
Sep01)
Deleted User (Tim Canniffe
Sep01)
Deirdre Conniss
Deirdre Conniss
Deirdre Conniss
Deirdre Conniss
Deirdre Conniss
Deirdre Conniss
Deirdre Conniss
Deirdre Conniss
Del(Patricia McLoughlin ??/00)
Del(Patricia McLoughlin ??/00)
Del(Patricia McLoughlin ??/00)
Del(Patricia McLoughlin ??/00)
Del(Patricia McLoughlin ??/00)
Acceptance Incident : Al0376H
Callreference : PC0029699
Call reference; PC0029700
T Work Package: PWY_WP_5767 CSR
The Call record has been transferred to the Team: Dev-Int-Rel
Hours spent since call received: 001 hours
The call references have been updated. They are now:~
ORIGINATOR _: Phelp
PowerHelp : E-9908200185
Acceptance Incident : Al0376H
Call reference —: PC0029699
Callreference —: PC0029700
T Work Package : PWY_WP_5767 CSR
Release PinICL —: PC0029742
fast track available, please test
The call references have been updated. They are now:-
ORIGINATOR : Phelp
PowerHelp > £-9908200185
Acceptance Incident : Al0376H
11 September 2021
Page 14 of 16
Ref Summary
Logged By
PC0028847 Incorrect CA value. Live trial, the
EDSC CA sub file fo
Opened Last update Customer
Status
20/08/1999 14:18:48 30/12/1999 14:23:51 Paul Cockerton/01246 5
Closed
FUJ00034029
FUJ00034029
Product Group
Product At Fault
EPOSS & DeskTop
28/09/1999 11:40:24
28/09/1999 11:40:24
28/09/1999 11:40:24
28/09/1999 11:40:24
28/09/1999 11:40:24
28/09/1999 11:40:24
28/09/1999 11:40:27
28/09/1999 11:40:28
12/10/1999 16:00:17
12/10/1999 16:00:17
12/10/1999 16:00:17
12/10/1999 16:00:17
12/10/1999 16:00:20
26/10/1999 14:39:35
26/10/1999 14:39:35
26/10/1999 14:39:35
26/10/1999 14:39:35
26/10/1999 14:39:35
26/10/1999 14:39:36
26/10/1999 14:39:36
26/10/1999 14:39:36
26/10/1999 15:07:06
26/10/1999 15:07:08
27/10/1999 09:17:51
27/10/1999 09:17:51
27/10/1999 09:17:51
Del(Patricia McLoughlin ??/00)
Del(Patricia McLoughlin ??/00)
Del(Patricia McLoughlin ??/00)
Del(Patricia McLoughlin ??/00)
Del(Patricia McLoughlin ??/00)
Del(Patricia McLoughlin ??/00)
Del(Patricia McLoughlin ??/00)
Del(Patricia McLoughlin ??/00)
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Nicola Lambert
Nicola Lambert
Nicola Lambert
Nicola Lambert
Nicola Lambert
Nicola Lambert
Nicola Lambert
Nicola Lambert
Barbara Longley
Barbara Longley
Garrett Simpson
Garrett Simpson
Garrett Simpson
Call reference — : PC0029699
Callreference _: PC0029700
Work Package: PWY_WP_5767 CSR
Release PinICL —: PC0029742
T Fast track fix: FSTK_2_0_WP5767
T Fast track fix: FSTK_2_0_WP5767
The Call record has been transferred to the Team: Live Supp.Test
Hours spent since call received: 0 hours
F} Response :
The Call record has been transferred to the Team: Live Supp.Test
[END OF REFERENCE 12786431]
Responded to call type Las Category 40 -Incident Under Investigation
The response was delivered to: PowerHelp
F} Response :
WP_5766 has been applied to live. Routing call back to call logger for
closure.
[END OF REFERENCE 13054501)
Responded to call type L as Category 60 -Fix Released to Call Logger
Hours spent since call received: 0 hours
The Call record has been transferred to the Team: EDSC
The response has been routed to the gateway team for validation
The Call record has been assigned to the Team Member: Garrett Simpson
Hours spent since call received: 0 hours
F} Response :
We have seen that when a call is the subject of an acceptance incident (as
this call is) then there is no point in us ringing the originator to ask for
11 September 2021
Page 15 of 16
Ref Summary
Logged By
PC0028847 Incorrect CA value. Live trial, the
EDSC CA sub file fo
Opened Last update Customer
Status
20/08/1999 14:18:48 30/12/1999 14:23:51 Paul Cockerton/01246 5
Closed
FUJ00034029
FUJ00034029
Product Group
Product At Fault
EPOSS & DeskTop
27/10/1999 09:17:51
27/10/1999 09:17:51
27/10/1999 09:17:51
27/10/1999 09:17:51
27/10/1999 09:17:51
27/10/1999 09:17:51
27/10/1999 09:17:51
27/10/1999 09:17:56
27/10/1999 09:17:57
27/10/1999 09:17:57
13/12/1999 10:58:17
30/12/1999 14:19:02
30/12/1999 14:19:02
30/12/1999 14:19:02
30/12/1999 14:19:02
30/12/1999 14:19:03
30/12/1999 14:19:05
30/12/1999 14:19:06
30/12/1999 14:23:51
30/12/1999 14:23:51
11 September 2021
Garrett Simpson
Garrett Simpson
Garrett Simpson
Garrett Simpson
Garrett Simpson
Garrett Simpson
Garrett Simpson
Garrett Simpson
Garrett Simpson
Garrett Simpson
Barbara Longley
Catherine Obeng
Catherine Obeng
Catherine Obeng
Catherine Obeng
Catherine Obeng
Catherine Obeng
Catherine Obeng
Customer Call
Customer Call
closure. They always say that such calls are the subject of regular
discussions between John Pope at FELO1 and Martin Box of TIP. Eventually
somebody at TIP rings us with a list of calls which can be closed.
Accordingly I shall send this call to our holding stack to await such closure.
[END OF REFERENCE 13067310]
Responded to call type Las Category 46 -Product Error Fixed
The response was delivered to: PowerHelp
The Call record has been assigned to the Team Member: SSC Holding
Hours spent since call received: 0 hours
Target Release updated to CSR-CI2
F} Response :
Call closure agreed by call raiser, David Salt.
[END OF REFERENCE 14319733]
Responded to call type L as Category 60 -Fix Released to Call Logger
Hours spent since call received: 0 hours
CALL PC0028847 closed: Category 60, Type L
The response was delivered to: PowerHelp
Date and time complete: 30/12/1999 14:20:00
Service Complete (Confirmation) Received
Page 16 of 16