FUJ00034731
FUJ00034731
PinICL Expor PC0035901
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0035901 Within CAP 33, a comparison was 15/11/1999 12:59:50 18/01/2000 11:34:08 Angela Shaw/7263 2582/ General/Other/Misc
EDSC made between the Closed Reconciliation
References Products
Name Value Product Group Product Name Product Version
‘Acceptance Incident Al0376H General/Other/Misc Reconciliation
Copy From PC0033339
Activities
Date User Comment
15/11/1999 12:59:50 Customer Call CALL PC0033339 opened
15/11/1999 12:59:52 Customer Call CALL PC0033339:Priority B:CallType L - Target 18/11/99 12:59:50
15/11/1999 12:59:52 Customer Call 15/11/99 12:47 This call relates to e-9911120507. Within CAP 33, a
15/11/1999 12:59:52 Customer Call comparison was made between the values recieved within the cash acc files
15/11/1999 12:59:52 Customer Call and those derived from the trans stream for FAD 183306 and 028614 where the
15/11/1999 12:59:52 Customer Call following differences have been identified. Fad 183306, line 2050declared =
15/11/1999 12:59:52 Customer Call 33183.21, derived = 33627.61, difference £444.40-, line 2051 declared =
15/11/1999 12:59:52 Customer Call £0.00 derived = £444.40-, difference of £444.40, office 028614 line 2050
15/11/1999 12:59:52 Customer Call declared = 188728.46, derived 188564.36, difference 164.10, line 2051
15/11/1999 12:59:52 Customer Call declared 3910.43 derived 4074.53 difference £164.10-. This may be related to
15/11/1999 12:59:52 Customer Call the transfers problem that occurred in CAP 28. Please investigate and
15/11/1999 12:59:52 Customer Call outline the differences.
15/11/1999 12:59:52 Customer Call 15/11/99 12:47 uk058728
15/11/1999 12:59:52 Customer Call Information: no requirement to search kel, forwarding for progression
15/11/1999 12:59:52 Customer Call F} Call details
15/11/1999 12:59:53 Customer Call Diagnostician name:
15/11/1999 12:59:53 Customer Call Customer opened date 15/11/1999 12:47:14
15/11/1999 13:24:50 _ Catherine Obeng Target Release updated to CSR
11 September 2021 Page 1 of 10
FUJ00034731
FUJ00034731
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0035901 Within CAP 33, a comparison was 15/11/1999 12:59:50 18/01/2000 11:34:08 Angela Shaw/7263 2582/ General/Other/Misc
EDSC made between the Closed Reconciliation
15/11/1999 13:24:50 Catherine Obeng Product General/Other/Misc Reconciliation added
16/11/1999 10:32:12 Barbara Longley The call summary has been changed from:-
16/11/1999 10:32:12 Barbara Longley This call relates to e-9911120507. Within CAP 33,
16/11/1999 10:32:12 Barbara Longley The call summary is now:-
16/11/1999 10:32:12 Barbara Longley Within CAP 33, a comparison was made between the
16/11/1999 10:32:13 Barbara Longley F} Response :
16/11/1999 10:32:14 Barbara Longley routing to MSU
16/11/1999 10:32:14 Barbara Longley [END OF REFERENCE 13480938]
16/11/1999 10:32:14 Barbara Longley Responded to call type Las Category 40 -Incident Under Investigation
16/11/1999 10:32:16 Barbara Longley The response was delivered to: PowerHelp
16/11/1999 10:32:17 _ Barbara Longley The Call record has been transferred to the Team: MgtSupportUnit
16/11/1999 10:32:17 Barbara Longley Defect cause updated to 99:General - Unknown
16/11/1999 10:32:17 Barbara Longley Hours spent since call received: 0 hours
18/11/1999 12:03:05 Angela Shaw The call summary has been changed from:-
18/11/1999 12:03:05 Angela Shaw Within CAP 33, a comparison was made between the
18/11/1999 12:03:05 Angela Shaw The call summary is now:-
18/11/1999 12:03:05 Angela Shaw Within CAP 33, a comparison was made between the
18/11/1999 12:03:05 Angela Shaw F} Response :
18/11/1999 12:03:06 — Angela Shaw THIS CALL NEEDS INVESTIGATION BY SSC, THEN IT MAY NEEDD TO GO TO STEVE
18/11/1999 12:03:06 — Angela Shaw WARWICK (DEVELOPMENT) FOR FURTHER INPUT. THIS 1S COVERED BY Al376. THANKS.
18/11/1999 12:03:06 Angela Shaw [END OF REFERENCE 13541586]
18/11/1999 12:03:06 — Angela Shaw Responded to call type L as Category 40 -Incident Under Investigation
18/11/1999 12:03:06 Angela Shaw The response has been flagged to the gateway team for validation
18/11/1999 12:03:07 Angela Shaw The Call record has been transferred to the Team: EDSC
18/11/1999 12:03:07 Angela Shaw Hours spent since call received: 0.2 hours
22/11/1999 11:25:02 Richard Coleman PRESCAN: Messagestore will be required by development
11 September 2021 Page 2 of 10
FUJ00034731
FUJ00034731
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0035901 Within CAP 33, a comparison was 15/11/1999 12:59:50 18/01/2000 11:34:08 Angela Shaw/7263 2582/ General/Other/Misc
EDSC made between the Closed Reconciliation
22/11/1999 11:25:03 — Richard Coleman The Call record has been assigned to the Team Member: Lina Kiang
22/11/1999 11:25:04 Richard Coleman Hours spent since call received: 0 hours
22/11/1999 14:54:52 Lina Kiang New evidence added - Message store for FAD 028614
22/11/1999 14:54:52 Lina Kiang New evidence added - Message store for FAD 183306
22/11/1999 14:54:53 Lina Kiang F} Response :
22/11/1999 14:54:53 Lina Kiang Attached complete message store for FADs 183306 and 028614 and routing call
22/11/1999 14:54:53 Lina Kiang to QFP for the attention of development.
22/11/1999 14:54:53 Lina Kiang [END OF REFERENCE 13615985]
22/11/1999 14:54:53 Lina Kiang Responded to call type L as Category 40 -Incident Under Investigation
22/11/1999 14:55:16 —_Lina Kiang The response was delivered to: PowerHelp
22/11/1999 14:55:18 Lina Kiang The Call record has been transferred to the Team: QFP
22/11/1999 14:55:19 Lina Kiang Hours spent since call received: 0 hours
22/11/1999 15:32:19 Lionel Higman The Call record has been assigned to the Team Member: Steve Warwick
22/11/1999 15:32:19 Lionel Higman Hours spent since call received: 0 hours
23/11/1999 15:28:45 Steve Warwick Target Release updated to NFR - No Fix Reqd
23/11/1999 15:29:10 Steve Warwick New evidence added - Spreadsheet of Cheque Transactions at 183306
23/11/1999 15:29:12 I Steve Warwick F} Response :
23/11/1999 15:29:13 Steve Warwick FAD Code 183306 - I can find no explanation for why TIP have calculated a
23/11/1999 15:29:13 Steve Warwick value different to that reported on the Cash Account. The Cash Account value
23/11/1999 15:29:13 Steve Warwick for cheques at the end of CAP 32 was 0.00 and the value of transactions
23/11/1999 15:29:13 Steve Warwick undertaken in CAP 33 net to 0.00, therefore the value of 0.00 reported for
23/11/1999 15:29:13 Steve Warwick line 2051 on the Cash Account was correct. The only possible reason could be
23/11/1999 15:29:13 Steve Warwick that two of the transactions (one for £441.40 and the other for £3.00) were
23/11/1999 15:29:13 Steve Warwick either not passed to TIP or were misinterpreted by TIP.
23/11/1999 15:29:13 Steve Warwick
23/11/1999 15:29:13 Steve Warwick A spreadsheet with all the Cheque transactions for CAP 33 at 183306 is
11 September 2021 Page 3 of 10
FUJ00034731
FUJ00034731
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0035901 Within CAP 33, a comparison was 15/11/1999 12:59:50 18/01/2000 11:34:08 Angela Shaw/7263 2582/ General/Other/Misc
EDSC made between the Closed Reconciliation
23/11/1999 15:29:13 Steve Warwick attached for information (the 'SaleValue' column has had the attribute name
23/11/1999 15:29:13 Steve Warwick removed to allow the values to be summed).
23/11/1999 15:29:13 Steve Warwick
23/11/1999 15:29:13 Steve Warwick At FAD Code 028614, the problem was caused by transfers within the ECCO.
23/11/1999 15:29:13 Steve Warwick system prior to migration in CAP 32. Transfer IN transctions for £164.10
23/11/1999 15:29:13 Steve Warwick were recorded against product 2 (Cheques) without any corresponding Transfers
23/11/1999 15:29:13 Steve Warwick OUT of cheques. As a result, the cheque value reported on the Cash Account
23/11/1999 15:29:13 Steve Warwick against line 2051 in CAP 32 would have been reduced by this amount and the
23/11/1999 15:29:13 Steve Warwick Cash line (2050) increased. Since these values were then used by TIP as the
23/11/1999 15:29:13 Steve Warwick start point for calculating the CAP 33 Cash Account, the holdings at the end
23/11/1999 15:29:13 Steve Warwick of CAP 33 would appear to be £164.10 too high on Cash and £164.10 too low on
23/11/1999 15:29:13 Steve Warwick cheques.
23/11/1999 15:29:13 Steve Warwick
23/11/1999 15:29:13 Steve Warwick The transactions recorded at the counter are entirely consistent with the
23/11/1999 15:29:13 Steve Warwick Cash Account data recorded at the counter.
23/11/1999 15:29:13 Steve Warwick [END OF REFERENCE 13645048]
23/11/1999 15:29:26 Steve Warwick Responded to call type Las Category 62 -No fault in product
23/11/1999 15:29:28 Steve Warwick Hours spent since call received: 1 hours
23/11/1999 15:29:28 Steve Warwick Defect cause updated to 40:General - User
23/11/1999 15:29:41 Steve Warwick The Call record has been transferred to the Team: EDSC
23/11/1999 15:29:44 Steve Warwick The response has been routed to the gateway team for validation
23/11/1999 15:37:54 — Richard Coleman The Call record has been assigned to the Team Member: Lina Kiang
23/11/1999 15:37:58 Richard Coleman Hours spent since call received: 0 hours
23/11/1999 16:18:00 —_Lina Kiang The Call record has been transferred to the Team: MgtSupportUnit
23/11/1999 16:18:01 Lina Kiang Hours spent since call received: 0 hours
26/11/1999 19:15:06 John Pope The call references have been updated. They are now:-
11 September 2021 Page 4 of 10
FUJ00034731
FUJ00034731
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0035901 Within CAP 33, a comparison was 15/11/1999 12:59:50 18/01/2000 11:34:08 Angela Shaw/7263 2582/ General/Other/Misc
EDSC made between the Closed Reconciliation
26/11/1999 19:15:06 John Pope ORIGINATOR : Phelp
26/11/1999 19:15:06 John Pope T PowerHelp : E-9911150311
26/11/1999 19:15:06 John Pope Acceptance Incident : Al0376H
26/11/1999 19:15:06 John Pope Acceptance Incident : Al0376H
30/11/1999 10:22:47 John Pope F} Response :
30/11/1999 10:22:47 John Pope I fed back to TIP SW's comments above, and asked TIP to check their
30/11/1999 10:22:47 John Pope calculations. TIP's response to me was:
30/11/1999 10:22:47 John Pope
30/11/1999 10:22:47 John Pope TIP findings: There are 2 transactions that total £444.40 that post to
30/11/1999 10:22:47 John Pope cash account line 205 1as follows:
30/11/1999 10:22:47 John Pope 08/11/1999 13:24:03 3.00
30/11/1999 10:22:47 John Pope 10/11/1999 14:28:40 441.40
30/11/1999 10:22:47 John Pope Both have been transacted using transaction mode 18 (stock
30/11/1999 10:22:47 John Pope adjustment negative)
30/11/1999 10:22:47 John Pope
30/11/1999 10:22:47 John Pope These are the 2 transactions which provide an overall negative
30/11/1999 10:22:47 John Pope total for this line of £ - 444.40.
30/11/1999 10:22:47 John Pope
30/11/1999 10:22:47 John Pope These 2 transactions are also correctly shown as increasing cash
30/11/1999 10:22:47 John Pope (line 2050) by £444.40 giving an overall cash line total of
30/11/1999 10:22:47 John Pope £33627.61.
30/11/1999 10:22:47 John Pope
30/11/1999 10:22:47 John Pope It appears that these transactions haven't been taken into
30/11/1999 10:22:47 John Pope account when providing the declared totals.
30/11/1999 10:22:47 John Pope
30/11/1999 10:22:47 John Pope [END OF REFERENCE 13796570]
11 September 2021 Page 5 of 10
FUJ00034731
FUJ00034731
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0035901 Within CAP 33, a comparison was 15/11/1999 12:59:50 18/01/2000 11:34:08 Angela Shaw/7263 2582/ General/Other/Misc
EDSC made between the Closed Reconciliation
30/11/1999 10:22:48 John Pope Responded to call type L as Category 40 -Incident Under Investigation
30/11/1999 10:22:49 John Pope The response has been flagged to the gateway team for validation
30/11/1999 11:01:07 Nicole Meredith F} Response :
30/11/1999 11:01:07 _ Nicole Meredith Can SSC please check to see whether the 2 transactions at FAD 183306, as
30/11/1999 11:01:07 Nicole Meredith mentioned in John's comments, were correctly sent to TIP.
30/11/1999 11:01:07 Nicole Meredith {END OF REFERENCE 13798505]
30/11/1999 11:01:07 Nicole Meredith Responded to call type Las Category 68 -Administrative Response
30/11/1999 11:01:08 Nicole Meredith Hours spent since call received: 0.2 hours
30/11/1999 11:01:08 Nicole Meredith The Call record has been transferred to the Team: EDSC
30/11/1999 11:01:09 Nicole Meredith The response has been routed to the gateway team for validation
30/11/1999 11:48:27 Paul Steed The Call record has been assigned to the Team Member: Lina Kiang
30/11/1999 11:48:28 Paul Steed Hours spent since call received: 0 hours
01/12/1999 17:14:40 Lina Kiang F} Response :
01/12/1999 17:14:40 Lina Kiang As was explained to Nicole, David Salt (POCL-TIP) supplied the detailed info
01/12/1999 17:14:40 Lina Kiang about the 2 transactions (08/11/1999 13:24:03 3.00 and 10/11/1999 14:28:40
01/12/1999 17:14:40 Lina Kiang 441.40) which was used in John Pope's comment. Therefore, TIP has received
01/12/1999 17:14:40 _Lina Kiang the 2 transactions. Routing call back to Nicole Meredith.
01/12/1999 17:14:40 Lina Kiang [END OF REFERENCE 13836418]
01/12/1999 17:14:40 Lina Kiang Responded to call type Las Category 40 -Incident Under Investigation
01/12/1999 17:14:46 Lina Kiang The response was delivered to: PowerHelp
01/12/1999 17:14:47 _Lina Kiang The Call record has been transferred to the Team: MgtSupportUnit
01/12/1999 17:14:47 Lina Kiang Hours spent since call received: 0 hours
03/12/1999 11:35:11 Angela Shaw F} Response :
03/12/1999 11:35:11 Angela Shaw POCL have now been updated on the above responses via RED 1355. Awaiting
03/12/1999 11:35:11 Angela Shaw confirmation of closure.
03/12/1999 11:35:11 Angela Shaw [END OF REFERENCE 13872490]
11 September 2021 Page 6 of 10
FUJ00034731
FUJ00034731
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0035901 Within CAP 33, a comparison was 15/11/1999 12:59:50 18/01/2000 11:34:08 Angela Shaw/7263 2582/ General/Other/Misc
EDSC made between the Closed Reconciliation
03/12/1999 11:35:11 Angela Shaw Responded to call type L as Category 40 -Incident Under Investigation
03/12/1999 11:35:12 Angela Shaw The response has been flagged to the gateway team for validation
03/12/1999 11:35:13 Angela Shaw The Call record has been assigned to the Team Member: Pending closure
03/12/1999 11:35:13 Angela Shaw Hours spent since call received: 0.5 hours
08/12/1999 16:49:15 John Moran F} Response :
08/12/1999 16:49:16 John Moran. PLEASE CLOSE THIS CALL AS THE INVESTIGATION OF THIS SYTEM CALL IS COMPLETE.
08/12/1999 16:49:16 John Moran THE ASSOCIATED BUSINESS CALL WILL BE CLOSED AS SOON AS POCL PERMITS IT.
08/12/1999 16:49:16 John Moran. [END OF REFERENCE 13970435]
08/12/1999 16:49:16 John Moran Responded to call type L as Category 90 Reconciliation - resolved
08/12/1999 16:49:16 John Moran Hours spent since call received: .1 hours
08/12/1999 16:49:17 John Moran. The Call record has been transferred to the Team: EDSC
08/12/1999 16:49:17 John Moran. The response has been routed to the gateway team for validation
08/12/1999 16:51:32 Richard Coleman F} Response :
08/12/1999 16:51:32 Richard Coleman Call raiser has agreed closure.
08/12/1999 16:51:32 Richard Coleman Reconciliation complete
08/12/1999 16:51:32 Richard Coleman [END OF REFERENCE 13970577]
08/12/1999 16:51:33 Richard Coleman Responded to call type Las Category 90 -Reconciliation - resolved
08/12/1999 16:51:33 Richard Coleman Hours spent since call received: 0 hours
08/12/1999 16:51:36 — Richard Coleman CALL PC0033339 closed: Category 90, Type L
08/12/1999 16:51:38 Richard Coleman The response was delivered to: PowerHelp
08/12/1999 16:55:34 — Customer Call Date and time complete: 08/12/1999 16:53:02
08/12/1999 16:55:34 — Customer Call Service Complete (Confirmation) Received
07/01/2000 11:08:02 John Pope This incident has NOT been resolved. Steve Warwick said they only
07/01/2000 11:08:02 John Pope explanation we could see was that the transactions were either not sent to
07/01/2000 11:08:02 — John Pope TIP or were not accounted for correctly by them, and TIP's response is that
07/01/2000 11:08:02 John Pope they both received them and correctly accounted for them.
11 September 2021 Page 7 of 10
Ref Summary
Logged By
PCo035901 Within CAP 33, a comparison was
EDSC made between the
Opened Last update Customer
Status
15/11/1999 12:59:50 18/01/2000 11:34:08 Angela Shaw/7263 2582/
Closed
FUJ00034731
07/01/2000 11:08:02
07/01/2000 11:23:44
07/01/2000 11:23:51
07/01/2000 11:26:34
07/01/2000 11:26:34
07/01/2000 11:26:34
07/01/2000 11:26:34
07/01/2000 11:26:34
07/01/2000 11:26:34
07/01/2000 11:26:34
07/01/2000 11:26:34
07/01/2000 11:27:18
07/01/2000 11:27:18
07/01/2000 12:23:43
07/01/2000 12:23:44
10/01/2000 09:38:17
10/01/2000 09:38:19
10/01/2000 09:38:19
10/01/2000 09:38:19
10/01/2000 09:38:19
10/01/2000 09:38:19
10/01/2000 09:38:19
10/01/2000 09:38:19
10/01/2000 09:38:19
10/01/2000 09:38:19
10/01/2000 09:38:19
John Pope
Richard Coleman
Richard Coleman
Richard Coleman
Richard Coleman
Richard Coleman
Richard Coleman
Richard Coleman
Richard Coleman
Richard Coleman
Richard Coleman
Richard Coleman
Richard Coleman
Lionel Higman
Lionel Higman
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Please re-open
Call PCO035901 cloned from original call PCO033339
CALL PC0035901:Priority B:CallType C - Target 12/01/00 11:23:44
Passing to QFP FAO Steve Warwick as per telephone conversation with John Pope.
Steve, this call has been cloned from PC0033339 as the original Powerhelp
call has been closed and so can not be reopened.
The call summary has been changed from:-
Copy PC0033339 Within CAP 33, a comparison was ma
The call summary is now:-
Within CAP 33, a comparison was made between the
Target Release updated to CSR-CI2
The Call record has been transferred to the Team: QFP.
Hours spent since call received: 0 hours
The Call record has been assigned to the Team Member: Steve Warwick
Hours spent since call received: 0 hours
Target Release updated to NFR - No Fix Reqd
F} Response :
In addition to the transactions for the values £441.40 and £3.00 which have
previously been reported, there were 4 other transactions in the massage
store which are related to this issue. These were:
1. A Rem out of Cheques, Qty 44140, value £19,483,396.00
2. Astock adjustment positive of cheques for a value of -£19,483,399.00
3. A reversal of the Rem at (1) above.
4 AStock Adjustment NEGATIVE of cheues for a value of £19,482,954.60
11 September 2021
FUJ00034731
Product Group
Product At Fault
General/Other/Misc
Reconciliation
Page 8 of 10
Ref Summary
Logged By
PCc0035901 Within CAP 33, a comparison was
EDSC made between the
Opened Last update Customer
Status
15/11/1999 12:59:50 18/01/2000 11:34:08 Angela Shaw/7263 2582/
Closed
FUJ00034731
FUJ00034731
Product Group
Product At Fault
General/Other/Misc
Reconciliation
10/01/2000 09:38:19
10/01/2000 09:38:19
10/01/2000 09:38:19
10/01/2000 09:38:19
10/01/2000 09:38:20
10/01/2000 09:38:21
10/01/2000 09:38:21
10/01/2000 09:38:22
10/01/2000 10:54:30
10/01/2000 10:54:31
10/01/2000 10:54:31
10/01/2000 10:54:31
10/01/2000 10:54:31
10/01/2000 10:54:31
10/01/2000 10:54:31
17/01/2000 14:03:45
17/01/2000 14:03:45,
17/01/2000 14:03:45
18/01/2000 11:31:33
18/01/2000 11:31:34
18/01/2000 11:31:34
18/01/2000 11:31:34
18/01/2000 11:31:34
18/01/2000 11:31:35
18/01/2000 11:31:35
18/01/2000 11:34:06
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
Steve Warwick
John Pope
John Pope
John Pope
John Pope
John Pope
John Pope
John Pope
John Pope
John Pope
John Pope
Richard Coleman
Richard Coleman
Richard Coleman
Richard Coleman
Richard Coleman
Richard Coleman
Richard Coleman
Richard Coleman
The net effect of these transactions was to INCREASE the stock holding of
cheques by a net value of £444.40 which is why the overall cheque value at
the end of the CAP was '0.00' and not the -£444.40 which TIP have indicated.
[END OF REFERENCE 14415676]
Responded to call type Cas Category 62 -No fault in product
Hours spent since call received: .3 hours
Defect cause updated to 42:Gen - Outside Pathway Control
The response was delivered on the system
F} Response :
The large [ > 999,999.99 ] values would not have gone to TIP, and as they are
not equal and opposite would cause a difference between TIP and ourselves.
Fix in hand under PinICL 29154.
[END OF REFERENCE 14417077]
Responded to call type C as Category 36 -Known Problem Registered
The response was delivered on the system
The call references have been updated. They are now:~
Acceptance Incident : Al0376H
T Copy From : PC0033339
F} Response :
Closing cloned call.
Fix in hand under PinICL 29154.
[END OF REFERENCE 14672805]
Responded to call type Cas Category 72 -Duplicate Call
Hours spent since call received: 0 hours
The response was delivered on the system
CALL PC0035901 closed: Category 72, Type C
11 September 2021
Page 9 of 10
Ref Summary
Logged By
PCc0035901 Within CAP 33, a comparison was
EDSC made between the
Opened Last update
Status
15/11/1999 12:59:50 18/01/2000 11:34:08 Angela Shaw/7263 2582/
Closed
Customer
FUJ00034731
FUJ00034731
Product Group
Product At Fault
General/Other/Misc
Reconciliation
18/01/2000 11:34:08 — Richard Coleman
11 September 2021
Hours spent since call received: 0 hours
Page 10 of 10