FUJ00039260
FUJ00039260
PinICLExpor PC0032855
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0032855 Receipts and payments misbalance 05/11/1999 12:27:40 23/03/2000 14:24:44 General/Other/Misc
EDSC in CAP 31 Closed Reconciliation
References Products
Name Value Product Group Product Name Product Version
PROVIDER PINICL General/Other/Misc Reconciliation
ORIGINATOR Phelp
REQUEST_KEY 41804718
ORIGREF £-9911050320
CONSUMER 16953 A1GATE
CONSUMERREF £-9911050320
PowerHelp £-9911050320
Activities
Date
05/11/1999 12:27:40
05/11/1999 12:27:41
05/11/1999 12:27:41
05/11/1999 12:27:41
05/11/1999 12:27:41
05/11/1999 12:27:41
05/11/1999 12:27:41
05/11/1999 12:27:42
05/11/1999 13:17:58
05/11/1999 13:17:58
05/11/1999 13:17:58
05/11/1999 13:17:58
05/11/1999 13:17:58
05/11/1999 13:17:58
User
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Customer Call
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Comment
CALL PC0032855 opened
CALL PCO032855:Priority B:CallType L - Target 10/11/99 12:27:40
05/11/99 12:08 There has been a receipts and payments misbalance in CAP 31
where 28 offices in the first CA week after migration had this problem.
Please investigate why this has happened. Evidence will be sent to SSC.
F} Call details
Diagnostician name:
Customer opened date 05/11/1999 12:08:48
The call summary has been changed from:-
There has been a receipts and payments misbalance
The call summary is now:-
Receipts and payments misbalance in CAP 31
Target Release updated to PDR - CSR
Product General/Other/Misc Reconciliation added
11 September 2021
Page 1 of 8
FUJ00039260
FUJ00039260
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0032855 Receipts and payments misbalance 05/11/1999 12:27:40 23/03/2000 14:24:44 Angela Sha’ General/Other/Misc
EDSC in CAP 31 Closed Reconciliation
05/11/1999 13:18:00 Barbara Longley The Call record has been transferred to the Team: MgtSupportUnit
05/11/1999 13:18:00 Barbara Longley Defect cause updated to 99:General - Unknown
05/11/1999 13:18:00 Barbara Longley Hours spent since call received: 0 hours
05/11/1999 13:29:28 Angela Shaw New evidence added - red1266
05/11/1999 13:29:29 Angela Shaw F} Response :
05/11/1999 13:29:29 Angela Shaw this call is the system incident for pc32811. route back to msu for closure
05/11/1999 13:29:29 Angela Shaw afterwards.
05/11/1999 13:29:29 Angela Shaw [END OF REFERENCE 13281828]
05/11/1999 13:29:29 Angela Shaw Responded to call type Las Category 40 -Incident Under Investigation
05/11/1999 13:29:29 Angela Shaw The response has been flagged to the gateway team for validation
05/11/1999 13:29:30 Angela Shaw The Call record has been transferred to the Team: EDSC
05/11/1999 13:29:30 Angela Shaw Hours spent since call received: 0.2 hours
05/11/1999 13:45:43 Angela Shaw PLEASE NOTE THAT THIS NEED PROGRESSING RAPIDLY UNDER AI376. THANKS
09/11/1999 09:57:13 Richard Coleman F} Response :
09/11/1999 09:57:13 Richard Coleman PRESCAN: Possibly due to errors accepted at migration
09/11/1999 09:57:13 Richard Coleman [END OF REFERENCE 13335955]
09/11/1999 09:57:13 Richard Coleman Responded to call type L as Category 40 -Incident Under Investigation
09/11/1999 09:57:16 Richard Coleman The response was delivered to: PowerHelp
09/11/1999 09:57:17 Richard Coleman The Call record has been assigned to the Team Member: Lina Kiang
09/11/1999 09:57:17 Richard Coleman Hours spent since call received: 0 hours
10/11/1999 11:10:10 Lina Kiang New evidence added - Zipped message store for FAD 006434
10/11/1999 11:10:10 —_Lina Kiang New evidence added - Zipped message store for FAD 097136
10/11/1999 11:10:10 Lina Kiang New evidence added - Zipped message store for FAD 249715
10/11/1999 11:10:10 Lina Kiang New evidence added - Zipped message store for FAD 265420
10/11/1999 11:10:11 Lina Kiang F} Response :
10/11/1999 11:10:11 Lina Kiang As suspected, 24 of the 28 FADs had their differences accepted at migration.
11 September 2021 Page 2 of 8
FUJ00039260
FUJ00039260
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0032855 Receipts and payments misbalance 05/11/1999 12:27:40 23/03/2000 14:24:44 Angela Shaw/_. General/Other/Misc
EDSC in CAP 31 Closed Reconciliation
10/11/1999 11:10:11 Lina Kiang The remaining 4 FADs (097136, 265420, 006434 and 249715) should be
10/11/1999 11:10:11 Lina Kiang investigated by EPOSSDev, however the following was noticed and Dev should
10/11/1999 11:10:11 Lina Kiang determine if relevant and what it means:
10/11/1999 11:10:11 —_Lina Kiang 263420 Table 3 UNCHARGED Receipts: Migration of 15.20
10/11/1999 11:10:11 Lina Kiang 249715 <Application: MiMAN><Table:Table3><Prod:2654><Value:18.28>
10/11/1999 11:10:11 _Lina Kiang Routing to EPOSSDev along with 4 message stores as evidence.
10/11/1999 11:10:11 Lina Kiang [END OF REFERENCE 13363232]
10/11/1999 11:10:11 Lina Kiang Responded to call type L as Category 40 -Incident Under Investigation
10/11/1999 11:10:14 Lina Kiang The response was delivered to: PowerHelp
10/11/1999 11:10:17 __ Lina Kiang The Call record has been transferred to the Team: EPOSS-Dev
10/11/1999 11:10:18 Lina Kiang Hours spent since call received: 0 hours
18/11/1999 17:20:58 Barbara Longley F} Response :
18/11/1999 17:20:58 Barbara Longley The Call record has been transferred to the Team: EPOSS-Dev
18/11/1999 17:20:58 Barbara Longley [END OF REFERENCE 13558662]
18/11/1999 17:20:58 Barbara Longley Responded to call type L as Category 40 -Incident Under Investigation
18/11/1999 17:21:00 Barbara Longley The response was delivered to: PowerHelp
23/11/1999 17:42:14 Angela Shaw Please progress as soon as poss, as this is covered under ai 376. thanks
26/11/1999 11:33:56 Barbara Longley F} Response :
26/11/1999 11:33:57 Barbara Longley The Call record has been assigned to EPOSS-Dev Team
26/11/1999 11:33:57 Barbara Longley [END OF REFERENCE 13735881]
26/11/1999 11:33:57 Barbara Longley Responded to call type L as Category 40 -Incident Under Investigation
26/11/1999 11:33:58 Barbara Longley The response was delivered to: PowerHelp
26/11/1999 11:34:58 Barbara Longley F} Response :
26/11/1999 11:34:58 Barbara Longley Acceptance Incident p MSU would like this to be progressed quickly.
26/11/1999 11:34:58 Barbara Longley [END OF REFERENCE 13735894]
26/11/1999 11:34:58 Barbara Longley Responded to call type L as Category 40 -Incident Under Investigation
11 September 2021 Page 3 of 8
FUJ00039260
FUJ00039260
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PC0032855 Receipts and payments misbalance 05/11/1999 12:27:40 23/03/2000 14:24:44 Angela Shaw). General/Other/Misc
EDSC in CAP 31 Closed Reconciliation
26/11/1999 11:34:59 Barbara Longley The response was delivered to: PowerHelp
01/12/1999 12:13:55 deleted Nam Pandher Feb02 The Call record has been assigned to the Team Member: David Linten
01/12/1999 12:13:55 deleted Nam Pandher Feb02 Hours spent since call received: 0 hours
03/12/1999 13:49:48 —_ Barbara Longley F} Response :
03/12/1999 13:49:48 Barbara Longley The Call record has been assigned to EPOSS-Dev Team Member: David Linten
03/12/1999 13:49:48 Barbara Longley [END OF REFERENCE 13876745]
03/12/1999 13:49:48 Barbara Longley Responded to call type L as Category 40 -Incident Under Investigation
03/12/1999 13:49:50 Barbara Longley The response was delivered to: PowerHelp
15/12/1999 15:15:28 Angela Shaw Can the remaining 4 offices be investigated and returned to MSU with update.
15/12/1999 15:15:28 Angela Shaw Thanks
11/01/2000 11:50:42 Deleted User (David Linten The Call record has been transferred to the Team: QFP
Oct/00)
11/01/2000 11:50:43 —_ Deleted User (David Linten Hours spent since call received: 0 hours
Oct/00)
11/01/2000 11:52:17 Lionel Higman The Call record has been assigned to the Team Member: Steve Warwick
11/01/2000 11:52:17 Lionel Higman Hours spent since call received: 0 hours
11/01/2000 14:53:12 Steve Warwick Target Release updated to NFR - No Fix Reqd
11/01/2000 14:53:13 Steve Warwick F} Response :
11/01/2000 14:53:13 Steve Warwick Having discussed this issue with Roger Donato and the EPOSS Development team
11/01/2000 14:53:13 Steve Warwick it is clear that this call is a dupliacte of PC0035507. The code which
11/01/2000 14:53:13 Steve Warwick retrieves transactions at the end of day, creates both the daily transaction
11/01/2000 14:53:13 Steve Warwick count and the daily cash account table totals. Therefore any transaction
11/01/2000 14:53:13 Steve Warwick omitted from the daily count will also be omitted from the daily CA Table
11/01/2000 14:53:13 Steve Warwick totals.
11/01/2000 14:53:13 Steve Warwick [END OF REFERENCE 14451359]
11/01/2000 14:53:13 Steve Warwick Responded to call type L as Category 72 -Duplicate Call
11/01/2000 14:53:14 Steve Warwick Hours spent since call received: .4 hours
11 September 2021 Page 4 of 8
I General/Other/Misc
FUJ00039260
FUJ00039260
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PCO032855 _—Receipts and payments misbalance 05/11/1999 12:27:40 23/03/2000 14:24:44 AngelaShaw GRO
EDSC in CAP 31 Closed ~ ~~ Reconciliation
11/01/2000 14:53:14 — Steve Warwick The Call record has been transferred to the Team: EDSC
11/01/2000 14:53:15 — Steve Warwick The response has been routed to the gateway team for validation
11/01/2000 14:54:20 Steve Warwick F} Response :
11/01/2000 14:54:21 Steve Warwick Apologies, the last update was related to a different call, please ignore.
11/01/2000 14:54:21 Steve Warwick [END OF REFERENCE 14451395]
11/01/2000 14:54:21 Steve Warwick Responded to call type Las Category 40 -Incident Under Investigation
11/01/2000 14:54:21 Steve Warwick The response has been flagged to the gateway team for validation
11/01/2000 14:54:22 Steve Warwick The Call record has been transferred to the Team: QFP.
11/01/2000 14:54:22 Steve Warwick Hours spent since call received: 0 hours
11/01/2000 14:54:43 Steve Warwick The Call record has been assigned to the Team Member: Steve Warwick
11/01/2000 14:54:43 Steve Warwick Hours spent since call received: 0 hours
11/01/2000 15:14:57 Steve Warwick F} Response :
11/01/2000 15:14:57 Steve Warwick At FAD Code 006434 a Housekeeping transaction was carried out on 27.11.99 for
11/01/2000 15:14:57 Steve Warwick a value of £400.00. This transaction was not settled and the user navigated
11/01/2000 15:14:57 Steve Warwick to the Revaluation Up menu and carried out a transaction to revalue stamps up
11/01/2000 15:14:57 Steve Warwick by £5.88. These two transactions were then settled against the revaluation
11/01/2000 15:14:57 Steve Warwick settlement product (which does not accumulate to the balance). The
11/01/2000 15:14:57 Steve Warwick Housekeeping transaction for £400.00 should have been settled by Cash. This
11/01/2000 15:14:57 Steve Warwick error (allowing the user to navigate to a different 'mode' while transactions
11/01/2000 15:14:57 Steve Warwick are on the stack) has now been corrected in the Live software.
11/01/2000 15:14:57 Steve Warwick [END OF REFERENCE 14452345]
11/01/2000 15:14:57 Steve Warwick Responded to call type L as Category 40 -Incident Under Investigation
11/01/2000 15:14:58 Steve Warwick The response has been flagged to the gateway team for validation
11/01/2000 16:34:41 Steve Warwick F} Response :
11/01/2000 16:34:42 Steve Warwick At FAD Code 097136 there was a recorded discrepancy at migration of £19.46
11/01/2000 16:34:42 Steve Warwick (the RED report indicates a Receipts <> Payments difference of £18.46).
11 September 2021
Page 5 of 8
Opened Last update Customer Product Group
Status Product At Fault
05/11/1999 12:27:40 23/03/2000 14:24:44 Angela Shaw,
} General/Other/Misc
Closed Reconciliation
FUJ00039260
FUJ00039260
Ref Summary
Logged By
PC0032855 Receipts and payments misbalance
EDSC in CAP 31
11/01/2000 16:34:42 Steve Warwick
11/01/2000 16:34:42 Steve Warwick
11/01/2000 16:34:42 Steve Warwick
11/01/2000 16:34:42 Steve Warwick
11/01/2000 16:34:42 Steve Warwick
11/01/2000 16:34:43 Steve Warwick
11/01/2000 16:42:09 Steve Warwick
11/01/2000 16:42:09 Steve Warwick
11/01/2000 16:42:09 Steve Warwick
11/01/2000 16:42:09 Steve Warwick
11/01/2000 16:42:09 Steve Warwick
11/01/2000 16:42:09 Steve Warwick
11/01/2000 16:42:09 Steve Warwick
11/01/2000 16:42:09 Steve Warwick
11/01/2000 16:42:09 Steve Warwick
11/01/2000 16:42:09 Steve Warwick
11/01/2000 16:42:10 Steve Warwick
11/01/2000 16:48:28 Steve Warwick
11/01/2000 16:48:28 Steve Warwick
11/01/2000 16:48:28 Steve Warwick
11/01/2000 16:48:28 Steve Warwick
11/01/2000 16:48:28 Steve Warwick
11/01/2000 16:48:28 Steve Warwick
11/01/2000 16:48:28 Steve Warwick
11/01/2000 16:48:28 Steve Warwick
11/01/2000 16:48:28 Steve Warwick
Unless pressed by POCL, pursuing the cause of the migration discrepancy being
reduced by £1.00 appears to be a pointless exercise, The cost of
investigation has already exceeded this value many times.
[END OF REFERENCE 14456524]
Responded to call type Las Category 40 -Incident Under Investigation
The response has been flagged to the gateway team for validation
F} Response :
At FAD Code 249715 a Housekeeping transaction at 07:48 on 6th October against
product 2655 for £18.28 was settled by the settlement product for
‘Revaluation Up’. This was probably caused by the user navigating to the
Revaluation menu after adding the Housekeeping transaction to the stack and
then settling while in the Revaluation menu. (See above for a similar
scenario at 006434). This navigation problem has already been addressed in
the software which is now live at Cl2_2.
[END OF REFERENCE 14457250]
Responded to call type L as Category 40 -Incident Under Investigation
The response has been flagged to the gateway team for validation
F} Response :
At FAD Code 265420, a Housekeeping transaction was carried out on 27.11.99 for
a value of £15.20. This transaction was not settled and the user navigated
to the Revaluation Up menu and carried out a transaction to revalue stamps up
by £15.20. These two transactions were then settled against the revaluation
settlement product (which does not accumulate to the balance). The
Housekeeping transaction for £15.20 should have been settled by Cash. This
error (allowing the user to navigate to a different 'mode' while transactions
11 September 2021
Page 6 of 8
FUJ00039260
FUJ00039260
Ref Summary Opened Last update Customer Product Group
Logged By Status Product At Fault
PCO032855 Receipts and payments misbalance 05/11/1999 12:27:40 23/03/2000 14:24:44 Angela Shaw/I_GRO I General/Other/Misc
EDSC in CAP 31 Closed Reconciliation
11/01/2000 16:48:28 Steve Warwick
11/01/2000 16:48:28 Steve Warwick are on the stack) has now been corrected in the Live software.
11/01/2000 16:48:28 Steve Warwick [END OF REFERENCE 14457322]
11/01/2000 16:48:28 Steve Warwick Responded to call type L as Category 94 -Advice and guidance given
11/01/2000 16:48:29 Steve Warwick Hours spent since call received: 2 hours
11/01/2000 16:48:29 Steve Warwick Defect cause updated to 16:Development - Reference Data
11/01/2000 16:48:29 Steve Warwick The Call record has been transferred to the Team: EDSC
11/01/2000 16:48:30 Steve Warwick The response has been routed to the gateway team for validation
11/01/2000 17:05:45 —_ Barbara Longley The Call record has been assigned to the Team Member: Richard Coleman
11/01/2000 17:05:46 Barbara Longley Hours spent since call received: 0 hours
12/01/2000 09:51:28 Richard Coleman Please see response from development.
12/01/2000 09:51:30 — Richard Coleman The Call record has been transferred to the Team: MgtSupportUnit
12/01/2000 09:51:31 Richard Coleman Hours spent since call received: 0 hours
13/01/2000 12:35:24 — Angela Shaw The Call record has been assigned to the Team Member: Angela Shaw
13/01/2000 12:35:26 Angela Shaw Hours spent since call received: 0 hours
01/02/2000 15:33:36 — Angela Shaw The Call record has been transferred to the Team: MSU-Indt Mgt
01/02/2000 15:33:37 Angela Shaw Hours spent since call received: 0 hours
15/03/2000 12:06:08 Angela Shaw The Call record has been transferred to the Team: MSU-forClosure
15/03/2000 12:06:09 — Angela Shaw Hours spent since call received: 0 hours
15/03/2000 12:06:56 Angela Shaw F} Response :
15/03/2000 12:06:56 Angela Shaw Final update sent to POCL on the 15/3/00. Awaiting closure.
15/03/2000 12:06:56 Angela Shaw [END OF REFERENCE 16447012]
15/03/2000 12:06:56 Angela Shaw Responded to call type L as Category 40 -Incident Under Investigation
15/03/2000 12:06:56 Angela Shaw The response has been flagged to the gateway team for validation
23/03/2000 13:15:32 John Moran F} Response :
23/03/2000 13:15:32 John Moran No longer of interest to POCL. This incident was not included on the list of
11 September 2021 Page 7 of 8
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FUJ00039260
Product Group
Product At Fault
General/Other/Misc
Reconciliation
Ref Summary Opened Last update Customer
Logged By Status
PC0032855 Receipts and payments misbalance 05/11/1999 12:27:40 23/03/2000 14:24:44 Angela Shaw! GRO
EDSC in CAP 31 Closed -
23/03/2000 13:15:32 John Moran call to remain open. I received this list at the monthly Incident Mgt reveiw
23/03/2000 13:15:32 John Moran meeting from Jacqui Cave. As it is not on the list please close this call.
23/03/2000 13:15:32 John Moran [END OF REFERENCE 16745542]
23/03/2000 13:15:32 John Moran Responded to call type L as Category 90 -Reconciliation - resolved
23/03/2000 13:15:33 John Moran Hours spent since call received: .1 hours
23/03/2000 13:15:33 John Moran The Call record has been transferred to the Team: EDSC
23/03/2000 13:15:33 John Moran The response has been routed to the gateway team for validation
23/03/2000 14:20:46
23/03/2000 14:20:48
23/03/2000 14:20:48
23/03/2000 14:20:48
23/03/2000 14:20:48
23/03/2000 14:20:48
23/03/2000 14:20:48
23/03/2000 14:20:48
23/03/2000 14:20:48
23/03/2000 14:20:49
23/03/2000 14:20:57
23/03/2000 14:20:57
23/03/2000 14:24:44
23/03/2000 14:24:44
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Barbara Longley
Customer Call
Customer Call
Target Release updated to CSR-CI3R
F} Response :
23/03/2000 13:15:32 - By John Moran - MSU
No longer of interest to POCL. This incident was not included on the list of
call to remain open. I received this list at the monthly Incident Mgt reveiw
meeting from Jacqui Cave. As it is not on the list please close this call.
Closing as Reconciliation - resolved
[END OF REFERENCE 16750860]
Responded to call type Las Category 90 -Reconciliation - resolved
Hours spent since call received: 0 hours
CALL PC0032855 closed: Category 90, Type L
The response was delivered to: PowerHelp
Date and time complete: 23/03/2000 14:20:45
Service Complete (Confirmation) Received
11 September 2021
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