FUJ00058474 - Monthly Incident Review for June 2000

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FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00

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MONTHLY INCIDENT REVIEW

INCIDENT REVIEW - JUNE 2000

This document contains a summary of the performance of the ICL Pathway Customer Service
Management Support Unit in respect of reconciliation incident handling and resolution for the period 1*
to 30" June 2000.

Final
Accounting & Reconciliation Review Forum
CS/MSU Library

As above plus:
CS Intranet

Angela Shaw - ICL Pathway Management Support

Richard Brunskill - ICL Pathway Management Support Manager

Date:

© 2000 ICL Pathway Ltd

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Customer Service
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MONTHLY INCIDENT REVIEW

FUJ00058474

FUJ00058474

Ref: CS/REP/066
Version: 1.4
Date: 10.07.00

CONTENTS

0.

DOCUMENT CONTROL

INTRODUCTION

MANAGEMENT SUMMARY

TRAFFIC REPORTS

3.1
3.2
3.3
3.4
3.5
3.6

Incident Summary by Class - June 2000

Incidents Received by Class - June 2000

Business Incidents - June 2000

Closure Status of Incidents - June 2000

Non Polled Offices - June 2000

Receipts and Payments Incidents by CAP - June 2000

LIABILITY REPORTS

44

Final Clearance by Category - June 2000

JUNE 2000 - KEY INCIDENTS REQUIRING DISCUSSION

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v
ICL Pathway
Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066
Version: 1.4
Date: 10.07.00

0.

0.1

0.2

DOCUMENT CONTROL
DOCUMENT HISTORY
Version Date Reason
1.4 10.07.00 Circulation for review
ASSOCIATED DOCUMENTS
Version Date Title
CS/PRO/11 Draft TPS Reconciliation and Business Incident
1 Management

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FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00

0.3 ABBREVIATIONS

MSU ICL Pathway Management Support Unit

PO Post Office

POCLTP Post Office Counters Ltd. Transaction Processing

POCLTIP Post Office Counters Ltd. Transaction Information Processing

RED Reconciliation Exception Database
TMS Transaction Management Service
HAPS Host Automated Payment System
BIMS Business Incident Management Service
MER Manual Error Report

0.4 CHANGES IN THIS VERSION

« Removal of 3.7 to 3.9. These reports covering ICL Pathway and POCL MERs have been
incorporated into an independent document.

0.5 GLOSSARY OF INCIDENT CODES AND CLASSES

« Please refer to CS/PRO/111 - TPS Reconciliation and Business Incident Management.

© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00

1. INTRODUCTION

The ICL Pathway Customer Service / Management Support Unit Monthly Incident Review is issued to present in a central
document a complete analysis of the performance of the ICL Pathway Management Support Unit, with regard to reconciliation
and business incident handling and resolution.

1.1 INTERPRETATION

Interpretation of data beyond the report label classification can be further qualified by the author as required.

© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00

2. MANAGEMENT SUMMARY

2.1 KEY POINTS - JUNE 2000

« In June Pathway Management Support Unit received 742 incidents, as compared to 600 in May, thus showing a further
increase since February, March and April.

« The Non Polled offices occurred most frequently, as 633 were received in June, as compared to 445 incidents (74.1%) in May.
This is shown in report and table 3.1 and 3.2. Therefore, 85.3% of all incidents handled by MSU in this period were due to non-
polling, followed by Receipts and Payments (Migration) being 8.2%, as compared to 13.8% in May. Receipts and payments
due to post-migration accounted for 2.0% of incidents in June, as compared to 4.0% during the last period.

« There were 742 incidents received and managed by MSU in June, where 792 were cleared. Incident analysis indicates that
72.5% of all incidents were successfully cleared achieving the Sday SLA, whereas 88.5% of incidents attained the 24 hour SLA.

« Report 3.3 shows incidents received by MSU over a period of time, whereby the ratio of incidents received to outlets has
increased slightly in June to 0.09, as compared 0.08 in May. This indicates a slight upward trend in the number of incidents
occurring in the live Horizon estate, in comparison to the previous month.

© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
6
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00

Report 3.1: Incident Summary by Class - June 2000

01/03/00 to 31/05/00 01/06/00 to 30/06/00

Incident class Received ICleared IC/F BIF Received ICleared IC/F
AP invalid MOP / value 0 0 10 0 1 (e) 1
APACHI rejects transaction(s) 1 41 10 10 1 1 10.
Committed Cash Account does not agree with Electronic Cash AccountI2 2. 0 10. 10. 0 10.
Confirmed APS/TPS exception 1 1 10 10 1 1 10.
Customer / Client enquiry 23 12 1 11 16 22 5
Deleted Stock Unit (SU) 1 1 10 10. 10 0 0
Duplicate AP transaction 3 2 41 41 1 2 10.
HAPS rejects transactions 1 1 10 10 10. 0 10.
Mandatory transaction column is missing / null 22 13 19 19 5 14 0
Missing AP transaction(s) 2 41 1 1 10. 1 10.
Non polled office 1160 967 193 193 633 661 165
Receipts and Payments do not balance (migration) 291 285 6 6 614 61 6
Receipts and Payments do not balance (post migration) 74 63 11 11 15 21 5
Signed re-printed paper CA does not agree with electronic CA 8 8 0 0 3. 1 2
Spurious AP sequence number 3 13 10 10 1 0 1
‘Transaction for an unknown mode as per mode parameters 5 5 0 0 2 1 41
Transaction(s) polled by HAPS but not by TIP 5 3 2 2 1 2 1
Transaction(s) polled by TIP but not by HAPS 17 13 4 4 1 4 41
Total 1619 1384 238 238 742 792 188
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
ICL Pathway
Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066
Version: 1.4
Date: 10.07.00

Report 3.2: Incidents Received By Class - June 2000

800

700

600

500

400

300

Number of Incidents

200

100

0 cI
00/03 00/04
Mar Apr

00/05

May

00/06

Jun

00/07
Jul

00/12

00/08 00/09 00/10 00/11
Aug Sep Oct Nov Dec
Month

01/01
Jan

01/02

Feb

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FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00

Report 3.2: Incidents Received By Class - June 2000

Class IClass Description 100/03 I00/04 00/05 [00/06 00/07 I00/08 [00/09 00/10 00/41 {00/12 01/01 014/02
icode Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb
0001 Committed Cash Account does 1 ie) 1 (e) 0 (e) (e) (e) (e) 0 0 (e)
not agree with Electronic Cash
[Account
0002 Signed re-printed paper CA does. 6I 2I 0 3 0 0I 0 0 0 0 0 0
not agree with electronic CA
0009 Transaction for an unknown 3 1 1 2 0 [e) ie) ie) (e) 0 0 (e)
mode as per mode parameters
0015 Non polled office 245) 470} 445) 633} ie) [e) ie) ie) ie) 0} 0 ie)
0018 Customer / Client enquiry 6I 3 14) 16I i?) 0] 0 0 0 0 i?) 0
0019 Receipts and Payments do not 140 68) 83 61 0 0I 0 0 0I 0 0 0
balance (migration)
0020 Receipts and Payments do not 27 23) 24) 15I 0 0I 0 0 0I i?) 0 0
balance (post migration)
0022 Deleted Stock Unit (SU) (e) (e) 1 ie) (e) (e) (e) (e) 0} 0 (e)
0044 Transaction(s) polled by TIP but 4 9I 4 1 0 0I 0I 0 0I 0 0 0
not by HAPS
0045 Transaction(s) polled by HAPS. 0 2I 3 1 0 0I 0 0 0I 0 0 0
but not by TIP.
0046 Missing AP transaction(s) 0) i‘) 2 0 0 0I i?) i*) 0 0 i*) i*)
0048 AP invalid MOP / value ie) ie) (¢) 1 ie) [e) ie) ie) ie) i¢) ie) ie)
0050 Duplicate AP transaction 2I 1 0 1 0 0] 0 0 0I 0 0 0
0051 [Spurious AP sequene number 0 0 3 1 0 0I 0 0 0 i’) i¢) i¢)
0052 HAPS rejects transactions 0 0 41 0 0I 0 0 0 0 (¢) ie)
0053 APACHI rejects transactions i*) i‘) 1 1 0 0I 0 0 0 0 i’) 0
0056 Confirmed APS/TPS exception [e) 1 (¢) 1 (¢) [e) [e) ie) [e) (¢) (¢) ie)
0058 Mandatory transaction column is 0 5I 17I 5I 0 0I 0 0 0 i?) 0 0
missing / null
Total 434) 585) 600 742 i!) 0) 0) 0) 0) i!) i!) 0)

© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00

Report 3.3: Business Incidents - June 2000

850 0.4

800 I — x ce

750} 0.35

700 -_":

650 I} fos
g 600 }
g§ 950 I} I 028
S 500 = f=
£450 I — 2
S }} }oz §
S I __.
2 400 & &
8 350 I
£ 300 yf ots
= 250 I II

200 i °-1

150 I

100 4 I I 0.05

50
0 L 11! 9
99/07 99/08 99/09 99/10 99/11 99/12 00/01 00/02 00/03 00/04 00/05 00/06
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May June
Month
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FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00

Table 3.3: Business Incidents - June 2000

99/07 Jul] 99/08 Aug} 99/09 Sep} 99/10 Oct} 99/11 Nov} 99/12 Dec} 00/01 JanI 00/02 Feb] 00/03 Mar} 00/04 Apr/00/05 MayI 00/06 June,
Bit 31 38) 50I 70) 186 92) 62 111 ie) 132) 258) 238)
Received 54) 117 144) 386} 304 59) 348} 267I 434) 585} 600) 742)
Cleared 47 105) 124) 270} 398) 89) 299) 141 302! 459) 620) 792!
C/E 38 50) 70I 186) 92) 62 111 237I 132) 258} 238) 188)
Ratio 0.17 0.36) 0.2 0.24 0.16) 0.03 0.17 0.09 0.1 0.1 0.08 0.09}
incidents /
outlets

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FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00

Report 3.4: Closure Status of Incidents - June 2000

450
o”
- . = pees

2
2
4 So So
o
3 a
3 ,
= SS : SO
rc)
.
o
2
E
Fi os iS — -
2

00/03 00/04 00/05 00/06 00/07 00/08 00/09 00/10 00/11 00/12 01/01 01/02

Mar Apr May — Jun Jul Aug Sep Oct Nov Dec Jan Feb

Month
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
FUJ00058474
FUJ00058474

ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4

Management Support Unit Date: 10.07.00

Table 3.4: Closure Status of Incidents - June 2000

Closure Code Description I 00/03 MarI00/04 Apr I00/05 May I00/06 Jun/00/07 JulI00/08 Aug I00/09 Sep I00/10 Oct I00/11 NovI00/12 Dec I01/01 Jan I01/02 Feb
Open 9 22) 38} 301 (e) [e) 0 0 (e) 0 () 0
Fault in Pathway System 186) 361 381 258 0 0 0} 0 0 0 0 0
No fault in Pathway 239 202) 183} 181 0 (e) 0 0 (e) 0 0 0
System

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FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00

Report 3.5: Non Polled Offices - June 2000

300 0.10

270

240

210 + —

180 +

150

Ratio

120

Number of Outlets

90

60

30

08-Apr 15-Apr 22-Apr 29-Apr 06-May 13-May 20-May 27-May 03-Jun 10-Jun 17-Jun 24-Jun
Week Ending

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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Table 3.5: Non Polled Offices - June 2000

[08-Apr 15-AprI__22-Apr] 29-Apr] ‘06-May] 13-May 20-MayI 27-MayI 03-Jun) 70-JunI 47-Jun] 24-Jun)
1 day 138 115 174 223) 215) 237 159] 123 201 249) 250) 186)
2 days 29 22I 45 740 95 53] 48 26 217I 77 2 30]
3+ days 57I 54] 59] 144 82 58) 54) 66 105] 49I 40 158)
Live Outlets 4886] 5202I 3451 3698] 6001 6323} 6642 6952] 7216I 7534 7872I 8211
Ratio of Non-Polled Outlets 0.0458] 0.0367] 0.0510} 0.0890} 0.0653} 0.0550} 0.0393) 0.0309] 0.0725] 0.0498] 0.0422! 0.0455}

© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
ICL Pathway MONTHLY INCIDENT REVIEW
Customer Service

Management Support Unit

FUJ00058474
FUJ00058474

Ref: CS/REP/066
Version: 1.4
Date: 10.07.00

Report 3.6: Receipts and Payments Incidents by CAP - June 2000

30 GEPost
8
5 20 . Sees os oe = -
x
3 15
€
2
10 +4
a
a [I a
(CAP 03) (CAP 04) (CAP 5) (CAP 6) (CAP 7) (CAP 8) (CAP 9) (CA
CAP
ICAP 12/4/00 19/4/00 26/4/00 03/5/00} 10/5/00) 17/5/00 24/5/00) 31/5/00} 07/6/00) 14/6/00} 21/6/00 28/6/00)
(CAP 03)} (CAP 04)} (CAP 5)I (CAP 6)I (CAP 7); (CAP 8)} (CAP 9)I (CAP 10)I (CAP 11)} (CAP 12)} (CAP 13)} (CAP 14)
Migration 20] 15 8 29I 10I 2 25] 16) 28 15 3 15)
Post Migration 9I 3 8 5 7 0 6 3 6 0 5 2

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Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

Report 4.1: Final Clearance of Incidents by Class- June 2000

Date ReceivedI HSH ReferenceI Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
1 19-Jun-00}0006191918 0002 Signed re-printed paper CA £0.00 363642 19-Jun-00}
does not agree with electronic
ICA
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
1 8-Jun-00/0006081643 0009 Transaction for an unknown £30.51 255328 9-Jun-00
mode as per mode parameters
Date ReceivedI HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
1 10-May-00/0005091656 0015 Non polled office £0.00 413246 14-Jun-00
2 15-May-00]0005150448 0015 Non polled office £0.00 1214642 41-Jun-00
3 16-May-00/0005160332 0015 Non polled office £0.00 130112 1-Jun-00
4 15-May-00]0005150364 0015 Non polled office £0.00 014033 41-Jun-00
5 17-May-00I0005170257 0015 Non polled office £0.00 129941 14-Jun-00
6 23-May-00I0005230426 0015 Non polled office £0.00 257327 41-Jun-00
7 23-May-00I0005230448 0015 Non polled office £0.00 327613 41-Jun-00
8 24-May-00I0005240365 0015 Non polled office £0.00 389311 41-Jun-00
9 24-May-00I0005240376 0015 Non polled office £0.00 338311 14-Jun-00
10I 25-May-00I0005250480 0015 Non polled office £0.00 151313 41-Jun-00
11 25-May-00I0005250507 0015 Non polled office £0.00 367323 41-Jun-00
12I 18-May-00I0005180564 0015 Non polled office £0.00 293418 41-Jun-00
13] 19-May-00/0005190265 0015 Non polled office £0.00 164321 41-Jun-00
14 19-May-00}0005190266 0015 Non polled office £0.00 171327 41-Jun-00
15I 19-May-00]0005190276 0015 Non polled office £0.00 224941 41-Jun-00
16I 22-May-00I0005220498 0015 Non polled office £0.00 152337 14-Jun-00
17 22-May-00I0005220526 0015 Non polled office £0.00 265337 41-Jun-00

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Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
18 22-May-00I0005220583 0015 Non polled office £0.00 169925 41-Jun-00
19I 22-May-00I0005220801 0015 Non polled office £0.00 203323 41-Jun-00
20 22-May-00I0005220606 0015 Non polled office £0.00 294613 41-Jun-00
21 22-May-00I0005220539 0015 Non polled office £0.00 363226 41-Jun-00
22 22-May-00I0005220825 0015 Non polled office £0.00 414511 41-Jun-00
23) 22-May-00I0005220896 0015 Non polled office £0.00 343238 41-Jun-00
24) 23-May-00I0005230398 0015 Non polled office £0.00 006611 14-Jun-00
25) 26-May-00}0005260391 0015 Non polled office £0.00 102102 41-Jun-00
26 1-Jun-00I0005312687 0015 Non polled office £0.00 14-Jun-00
27 17-Apr-00}0004170279 0015 Non polled office £0.00 304613 5-Jun-00I
28 17-Apr-00I0004170327 0015 Non polled office £0.00 131817 5-Jun-00I
29 20-Apr-00/0004200470 0015 Non polled office £0.00 182227 5-Jun-00I
30) 26-Apr-00/0004260501 0015 Non polled office £0.00 169714 5-Jun-00I
31 26-Apr-00/0004260648 0015 Non polled office £0.00 187702 5-Jun-00}
32 2-May-00I0005020810 0015 Non polled office £0.00 359136 5-Jun-00}
33) 12-May-00I0005120316 0015 Non polled office £0.00 115113 5-Jun-00}
34 12-May-00I0005120430 0015 Non polled office £0.00 359136 5-Jun-00I
35) 15-May-00I0005150446 0015 Non polled office £0.00 203641 5-Jun-00}
36 15-May-00I0005150452 0015 Non polled office £0.00 233909 5-Jun-00I
37 16-May-00I0005150469 0015 Non polled office £0.00 003137 5-Jun-00}
38 15-May-00]0005150322 0015 Non polled office £0.00 373136 5-Jun-00}
39) 15-May-00}0005150455 0015 Non polled office £0.00 242642 5-Jun-00}
40 15-May-00I0005150456 0015 Non polled office £0.00 263418 5-Jun-00}
41 17-May-00/0005170385 0015 Non polled office £0.00 130131 5-Jun-00)
42 23-May-00I0005230403 0015 Non polled office £0.00 025611 5-Jun-00}
43 23-May-00I0005230421 0015 Non polled office £0.00 205306 5-Jun-00I
44 23-May-00}0005230428 0015 Non polled office £0.00 264324 5-Jun-00I
45) 23-May-00I0005230434 0015 Non polled office £0.00 466246 5-Jun-00}
46 24-May-00I0005240380 0015 Non polled office £0.00 264242 5-Jun-00}
47 24-May-00I0005240385 0015 Non polled office £0.00 212855 5-Jun-00I
48 24-May-00I0005240391 0015 Non polled office £0.00 359136 5-Jun-00}
49 25-May-00}0005250461 0015 Non polled office £0.00 061912 5-Jun-00I

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Version: 1.4
Date: 10.07.00

Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
50) 25-May-00I0005250481 0015 Non polled office £0.00 166208 5-Jun-00}
51 25-May-00I0005250486 0015 Non polled office £0.00 200405 5-Jun-00}
52) 25-May-00}0005250491 0015 Non polled office £0.00 389217 5-Jun-00}
53) 26-May-00I0005260462 0015 Non polled office £0.00 193832 5-Jun-00}
54) 18-May-00}0005180501 0015 Non polled office £0.00 221113 5-Jun-00}
55) 18-May-00I0005180558 0015 Non polled office £0.00 277226 5-Jun-00I
56) 19-May-00/0005190243 0015 Non polled office £0.00 004948 5-Jun-00I
57 19-May-00]0005190283 0015 Non polled office £0.00 252306 5-Jun-00I
58 19-May-00/0005190400 0015 Non polled office £0.00 352227 5-Jun-00I
59) 19-May-00}0005190404 0015 Non polled office £0.00 359136 5-Jun-00I
60) 22-May-00I0005220491 0015 Non polled office £0.00 084128 5-Jun-00I
61 22-May-00I0005220496 0015 Non polled office £0.00 152242 5-Jun-00I
62 22-May-00I0005220512 0015 Non polled office £0.00 214504 5-Jun-00I
63 22-May-00I0005220590 0015 Non polled office £0.00 209309 5-Jun-00}
64 22-May-00I0005220528 0015 Non polled office £0.00 309201 5-Jun-00}
65) 22-May-00I0005220559 0015 Non polled office £0.00 119102 5-Jun-00}
66 22-May-00I0005220632 0015 Non polled office £0.00 184642 5-Jun-00I
67 22-May-00I0005220569 0015 Non polled office £0.00 158306 5-Jun-00}
68 22-May-00I0005220572 0015 Non polled office £0.00 162033 5-Jun-00I
69) 22-May-00I0005220821 0015 Non polled office £0.00 5-Jun-00}
70 22-May-00I0005220611 0015 Non polled office £0.00 118859 5-Jun-00}
71 22-May-00I0005220829 0015 Non polled office £0.00 500136 5-Jun-00}
72 22-May-00I0005220889 0015 Non polled office £0.00 5-Jun-00}
73) 26-May-00/0005252119 0015 Non polled office £0.00 125112 5-Jun-00)
74 26-May-00}0005260358 0015 Non polled office £0.00 008109 5-Jun-00}
75) 26-May-00I0005260380 0015 Non polled office £0.00 010704 5-Jun-00I
76 26-May-00I0005260395 0015 Non polled office £0.00 159323 5-Jun-00I
77 26-May-00I0005260419 0015 Non polled office £0.00 202329 5-Jun-00}
78 26-May-00I0005260424 0015 Non polled office £0.00 205907 5-Jun-00}
79) 26-May-00I0005260426 0015 Non polled office £0.00 241323 5-Jun-00I
80) 26-May-00I0005260433 0015 Non polled office £0.00 378323 5-Jun-00}
81 26-May-00}0005260438 0015 Non polled office £0.00 475323 5-Jun-00I

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Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
82 26-May-00I0005260444 0015 Non polled office £0.00 597323 5-Jun-00}
83 16-May-00I0005160410 0015 Non polled office £0.00 381641 6-Jun-00)
84 16-May-00I0005160421 0015 Non polled office £0.00 090137 6-Jun-00)
85) 23-May-00I0005230430 0015 Non polled office £0.00 376311 6-Jun-00)
86 26-May-00I0005260472 0015 Non polled office £0.00 400420 6-Jun-00)
87 31-May-00I0005310553 0015 Non polled office £0.00 117843 6-Jun-00)
88 31-May-00/0005310573 0015 Non polled office £0.00 148116 6-Jun-00)
89) 31-May-00]0005310590 0015 Non polled office £0.00 201328 6-Jun-00)
90) 31-May-00I0005310598 0015 Non polled office £0.00 203137 6-Jun-00)
91 31-May-00I0005310609 0015 Non polled office £0.00 462136 6-Jun-00)
92) 1-Jun-00/0005300513 0015 Non polled office £0.00 104855 6-Jun-00)
93) 1-Jun-00}0005300521 0015 Non polled office £0.00 119136 6-Jun-00)
94) 1-Jun-00/0005300533 0015 Non polled office £0.00 144832 6-Jun-00)
95) 1-Jun-00}0005300546 0015 Non polled office £0.00 159948 6-Jun-00)
96) 1-Jun-00}0006010639 0015 Non polled office £0.00 011309 6-Jun-00)
97 1-Jun-00}0005300555 0015 Non polled office £0.00 172205 6-Jun-00)
98) 1-Jun-00}0006010643 0015 Non polled office £0.00 141106 6-Jun-00)
99) 1-Jun-00}0005300563 0015 Non polled office £0.00 179642 6-Jun-00)
100) 1-Jun-00}0005300567 0015 Non polled office £0.00 184328 6-Jun-00)
101 1-Jun-00}0005300569 0015 Non polled office £0.00 201702 6-Jun-00)
102) 1-Jun-00}0005300578 0015 Non polled office £0.00 234611 6-Jun-00)
103) 1-Jun-00}0005300580 0015 Non polled office £0.00 273136 6-Jun-00)
104) 1-Jun-00}0005300584 0015 Non polled office £0.00 287136 6-Jun-00)
105} 1-Jun-00I0005300598 0015 Non polled office £0.00 317329 6-Jun-00I
106) 1-Jun-00}0005300605 0015 Non polled office £0.00 583323 6-Jun-00)
107) 1-Jun-00/0005300610 0015 Non polled office £0.00 079112 6-Jun-00)
108) 1-Jun-00}0005300614 0015 Non polled office £0.00 199136 6-Jun-00)
109) 1-Jun-00}0005300619 0015 Non polled office £0.00 200227 6-Jun-00)
110) 1-Jun-00}0005300621 0015 Non polled office £0.00 201511 6-Jun-00)
111 1-Jun-00}0005300623 0015 Non polled office £0.00 198704 6-Jun-00)
112 1-Jun-00}0005300631 0015 Non polled office £0.00 205217 6-Jun-00)
113) 1-Jun-00}0005300634 0015 Non polled office £0.00 216208 6-Jun-00)

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

20
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
114) 1-Jun-00}0005300643 0015 Non polled office £0.00 224511 6-Jun-00)
115) 1-Jun-00}0005300661 0015 Non polled office £0.00 258420 6-Jun-00)
116) 1-Jun-00}0005300680 0015 Non polled office £0.00 008323 6-Jun-00)
117 1-Jun-00}0006010662 0015 Non polled office £0.00 195818 6-Jun-00)
118 1-Jun-00}0006010667 0015 Non polled office £0.00 200306 6-Jun-00)
119) 1-Jun-00}0006010674 0015 Non polled office £0.00 209328 6-Jun-00)
120) 1-Jun-00}0006010682 0015 Non polled office £0.00 240329 6-Jun-00)
121 1-Jun-00}0006010684 0015 Non polled office £0.00 307246 6-Jun-00)
122 1-Jun-00}0005300710 0015 Non polled office £0.00 166227 6-Jun-00)
123) 1-Jun-00}0005300715 0015 Non polled office £0.00 166715 6-Jun-00)
124) 1-Jun-00}0005300720 0015 Non polled office £0.00 423614 6-Jun-00)
125) 1-Jun-00}0005300748 0015 Non polled office £0.00 505246 6-Jun-00)
126 1-Jun-00/0005300925 0015 Non polled office £0.00 053130 6-Jun-00)
127) 1-Jun-00}0005301001 0015 Non polled office £0.00 282311 6-Jun-00)
128 1-Jun-00}0005301014 0015 Non polled office £0.00 077131 6-Jun-00)
129) 1-Jun-00}0005301024 0015 Non polled office £0.00 290306 6-Jun-00)
130) 1-Jun-00/0005301181 0015 Non polled office £0.00 127136 6-Jun-00)
131 1-Jun-00}0005301492 0015 Non polled office £0.00 444136 6-Jun-00)
132) 1-Jun-00}0005301604 0015 Non polled office £0.00 499614 6-Jun-00)
133) 2-Jun-00/0006020421 0015 Non polled office £0.00 005418 6-Jun-00)
134) 2-Jun-00]0006020455 0015 Non polled office £0.00 186704 6-Jun-00)
135) 2-Jun-00]0006020477 0015 Non polled office £0.00 304309 6-Jun-00)
136) 2-Jun-00I0006020481 0015 Non polled office £0.00 322309 6-Jun-00)
137I 2-Jun-00/0006020494 0015 Non polled office £0.00 359136 6-Jun-00I
138) 10-May-00}0005100420 0015 Non polled office £0.00 182227 7-Jun-00I
139) 16-May-00/0005150499 0015 Non polled office £0.00 152238 7-Jun-00I
140) 23-May-00I0005230440 0015 Non polled office £0.00 022641 7-Jun-00I
141 22-May-00I0005220892 0015 Non polled office £0.00 191909 7-Jun-00I
142 5-Jun-00/0006050365 0015 Non polled office £0.00 161858 7-Jun-00I
143) 5-Jun-00/0006050409 0015 Non polled office £0.00 257327 7-Jun-00I
144) 5-Jun-00/0006050428 0015 Non polled office £0.00 496246 7-Jun-00I
145) 5-Jun-00/0006050437 0015 Non polled office £0.00 003908 7-Jun-00I

© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
ICL Pathway
Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
146 5-Jun-00/0006050450 0015 Non polled office £0.00 111843 7-Jun-00I
147) §-Jun-00/0006050456 0015 Non polled office £0.00 127900 7-Jun-00I
148 5-Jun-00/0006050362 0015 Non polled office £0.00 146033 7-Jun-00I
149) §-Jun-00I0006050368 0015 Non polled office £0.00 154137 7-Jun-00I
150) 5-Jun-00/0006050384 0015 Non polled office £0.00 210855, 7-Jun-00I
151 §-Jun-00]0006050403 0015 Non polled office £0.00 219201 7-Jun-00I
152) 5-Jun-00/0006050426 0015 Non polled office £0.00 246242 7-Jun-00I
153) 5-Jun-00]0006050440 0015 Non polled office £0.00 349136 7-Jun-00I
154) 5-Jun-00/0006050468 0015 Non polled office £0.00 018420 7-Jun-00I
155) 5-Jun-00}0006050474 0015 Non polled office £0.00 025201 7-Jun-00I
156) 5-Jun-00/0006050483 0015 Non polled office £0.00 091128 7-Jun-00I
157) 5-Jun-00}0006050488 0015 Non polled office £0.00 103855 7-Jun-00I
158) 5-Jun-00/0006050500 0015 Non polled office £0.00 149948 7-Jun-00I
159) 5-Jun-00/0006050504 0015 Non polled office £0.00 151713 7-Jun-00I
160) 5-Jun-00/0006050359 0015 Non polled office £0.00 159702 7-Jun-00I
161 5-Jun-00/0006050378 0015 Non polled office £0.00 164427 7-Jun-00I
162) 5-Jun-00/0006050389 0015 Non polled office £0.00 167714 7-Jun-00I
163) 5-Jun-00/0006050393 0015 Non polled office £0.00 172702 7-Jun-00I
164) §-Jun-00/0006050406 0015 Non polled office £0.00 201238 7-Jun-00I
165) §-Jun-00/0006050413 0015 Non polled office £0.00 201343 7-Jun-00I
166) 5-Jun-00/0006050421 0015 Non polled office £0.00 222642 7-Jun-00I
167, 5-Jun-00/0006050446 0015 Non polled office £0.00 227329 7-Jun-00I
168) §-Jun-00I0006050451 0015 Non polled office £0.00 239832 7-Jun-00I
169] 5-Jun-00}/0006050460 0015 Non polled office £0.00 258418 7-Jun-00)
170) 5-Jun-00I0006050471 0015 Non polled office £0.00 316418 7-Jun-00I
171 5-Jun-00/0006050478 0015 Non polled office £0.00 352136 7-Jun-00I
172 5-Jun-00}0006050481 0015 Non polled office £0.00 380632 7-Jun-00I
173) 5-Jun-00/0006050484 0015 Non polled office £0.00 418641 7-Jun-00I
174 5-Jun-00/0006050490 0015 Non polled office £0.00 577323 7-Jun-00I
175) 6-Jun-00/0006060399 0015 Non polled office £0.00 227832 7-Jun-00I
176) 6-Jun-00/0006060462 0015 Non polled office £0.00 297327 7-Jun-00I
177) 6-Jun-00/0006060470 0015 Non polled office £0.00 306511 7-Jun-00I

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
178 6-Jun-00I0006060478 0015 Non polled office £0.00 413246 7-Jun-00I
179) §-Jun-00/0006050493 0015 Non polled office £0.00 1610323 7-Jun-00I
180) 5-Jun-00/0006050553 0015 Non polled office £0.00 011321 7-Jun-00I
181 §-Jun-00/0006050561 0015 Non polled office £0.00 279324 7-Jun-00I
182, 5-Jun-00/0006050563 0015 Non polled office £0.00 282324 7-Jun-00I
183) §-Jun-00]/0006050565 0015 Non polled office £0.00 296324 7-Jun-00I
184) 5-Jun-00/0006050566 0015 Non polled office £0.00 305201 7-Jun-00I
185) 5-Jun-00I0006050567 0015 Non polled office £0.00 367311 7-Jun-00I
186) 5-Jun-00/0006050572 0015 Non polled office £0.00 487329 7-Jun-00I
187, 6-Jun-00]0006060390 0015 Non polled office £0.00 156014 7-Jun-00I
188) 6-Jun-00/0006060395 0015 Non polled office £0.00 171948 7-Jun-00I
189) 6-Jun-00}0006060400 0015 Non polled office £0.00 290217 7-Jun-00I
190) 7-Jun-00/0006070380 0015 Non polled office £0.00 108137 7-Jun-00I
191 7-Jun-00I0006070384 0015 Non polled office £0.00 131912 7-Jun-00I
192) 31-May-00}0005310528 0015 Non polled office £0.00 058131 7-Jun-00I
193) 6-Jun-00/0006060393 0015 Non polled office £0.00 181618 7-Jun-00I
194, 1-Jun-00}0005300527 0015 Non polled office £0.00 142114 7-Jun-00I
195) 1-Jun-00}0005300620 0015 Non polled office £0.00 187818 7-Jun-00I
196) 1-Jun-00}0005300630 0015 Non polled office £0.00 213324 7-Jun-00I
197) 1-Jun-00}0005300667 0015 Non polled office £0.00 316136 7-Jun-00I
198) 1-Jun-00}0005300689 0015 Non polled office £0.00 076925 7-Jun-00I
199) 1-Jun-00}0005301516 0015 Non polled office £0.00 468311 7-Jun-00I
200) 2-Jun-00I0006020432 0015 Non polled office £0.00 154136 7-Jun-00I
201 2-Jun-00/0006020444 0015 Non polled office £0.00 167909 7-Jun-00)
202) 2-Jun-00}0006020451 0015 Non polled office £0.00 171948 7-Jun-00I
203} 2-Jun-00/0006020473 0015 Non polled office £0.00 362201 7-Jun-00I
204, 2-Jun-00I0006020487 0015 Non polled office £0.00 323523 7-Jun-00I
205) 11-Apr-00/0004110426 0015 Non polled office £0.00 208136 12-Jun-00)
206) 10-Apr-00}0004100296 0015 Non polled office £0.00 408227 12-Jun-00)
207I 7-Apr-00}00004071197 [0015 Non polled office £0.00 205704 12-Jun-00)
208) 14-Apr-00/0004140344 0015 Non polled office £0.00 253523 12-Jun-00)
209) 14-Apr-00}0004140488 0015 Non polled office £0.00 208136 12-Jun-00)
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
210) 19-Apr-00}0004190315 0015 Non polled office £0.00 080941 12-Jun-00)
211 19-Apr-00I0004190329 0015 Non polled office £0.00 199137 12-Jun-00)
212 17-Apr-00}0004170308 0015 Non polled office £0.00 482246 12-Jun-00)
213) 17-Apr-00I0004170317 0015 Non polled office £0.00 078140 12-Jun-00)
214) 17-Apr-00}0004170320 0015 Non polled office £0.00 101136 12-Jun-00)
215) 17-Apr-00I0004140327 0015 Non polled office £0.00 131817 12-Jun-00)
216 20-Apr-00/0004200353 0015 Non polled office £0.00 110114 12-Jun-00)
217 20-Apr-00/0004200363 0015 Non polled office £0.00 123858 12-Jun-00)
218) 17-Apr-00/0004170310 0015 Non polled office £0.00 229323 12-Jun-00)
219) 17-Apr-00}0004170402 0015 Non polled office £0.00 359136 12-Jun-00)
220) 20-Apr-00/0004200484 0015 Non polled office £0.00 394246 12-Jun-00)
221 20-Apr-00/0004201076 0015 Non polled office £0.00 199137 12-Jun-00)
222! 26-Apr-00/0004260538 0015 Non polled office £0.00 248715 12-Jun-00)
223} 26-Apr-00/0004260550 0015 Non polled office £0.00 373136 12-Jun-00)
224) 26-Apr-00/0004260659 0015 Non polled office £0.00 204704 12-Jun-00)
225) 26-Apr-00/0004260365 0015 Non polled office £0.00 189709 12-Jun-00)
226} 26-Apr-00/0004260346 0015 Non polled office £0.00 179714 12-Jun-00)
227) 26-Apr-00/0004260758 0015 Non polled office £0.00 157207 12-Jun-00)
228) 26-Apr-00/0004260417 0015 Non polled office £0.00 165715 12-Jun-00)
229) 28-Apr-00/0004280259 0015 Non polled office £0.00 164327 12-Jun-00)
230) 28-Apr-00/0004280262 0015 Non polled office £0.00 297309 12-Jun-00)
231 28-Apr-00/0004280310 0015 Non polled office £0.00 175832 12-Jun-00)
232) 28-Apr-00/0004280318 0015 Non polled office £0.00 248715 12-Jun-00)
233} 3-May-00]0005030345 0015 Non polled office £0.00 209611 12-Jun-00}
234) 3-May-00/0005030363 0015 Non polled office £0.00 178714 12-Jun-00)
235) 3-May-00/0005030384 0015 Non polled office £0.00 115832 12-Jun-00)
236) 3-May-00}0005030388 0015 Non polled office £0.00 197705 12-Jun-00)
237I 3-May-00/0005030397 0015 Non polled office £0.00 214642 12-Jun-00)
238) 9-May-00/0005080661 0015 Non polled office £0.00 346230 12-Jun-00)
239) 9-May-00/0005080719 0015 Non polled office £0.00 193859 12-Jun-00)
240) 9-May-00I0005080764 0015 Non polled office £0.00 319641 12-Jun-00)
241 9-May-00]0005081385 0015 Non polled office £0.00 196941 12-Jun-00)
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
242) 10-May-00I0005090484 0015 Non polled office £0.00 158320 12-Jun-00)
243) 10-May-00I0005081165 0015 Non polled office £0.00 174702 12-Jun-00)
244) 10-May-00}0005091642 0015 Non polled office £0.00 301427 12-Jun-00)
245) 10-May-00I0005091648 0015 Non polled office £0.00 394246 12-Jun-00)
246) 10-May-00}0005100291 0015 Non polled office £0.00 152242 12-Jun-00)
247) 10-May-00}0005100295 0015 Non polled office £0.00 173523 12-Jun-00)
248) 10-May-00/0005100306 0015 Non polled office £0.00 394246 12-Jun-00)
249) 10-May-00I0005100873 0015 Non polled office £0.00 175702 12-Jun-00)
250} 11-May-00/0005111099 0015 Non polled office £0.00 078140 12-Jun-00)
251 12-May-00I0005120427 0015 Non polled office £0.00 197713 12-Jun-00)
252! 12-May-00I0005120428 0015 Non polled office £0.00 210504 12-Jun-00)
253) 15-May-00]0005150244 0015 Non polled office £0.00 117941 12-Jun-00)
254) 15-May-00/0005150275 0015 Non polled office £0.00 200858 12-Jun-00)
255} 15-May-00/0005150439 0015 Non polled office £0.00 176702 12-Jun-00)
256} 16-May-00/0005150602 0015 Non polled office £0.00 343238 12-Jun-00)
257) 16-May-00I0005160345 0015 Non polled office £0.00 165715 12-Jun-00)
258} 15-May-00/0005150460 0015 Non polled office £0.00 394246 12-Jun-00)
259) 18-May-00I0005180484 0015 Non polled office £0.00 176329 12-Jun-00)
260) 18-May-00I0005180511 0015 Non polled office £0.00 394246 12-Jun-00)
261 19-May-00I0005190251 0015 Non polled office £0.00 007205 12-Jun-00)
262 19-May-00I0005190261 0015 Non polled office £0.00 126106 12-Jun-00)
263) 22-May-00I0005220489 0015 Non polled office £0.00 052941 12-Jun-00)
264 22-May-00I0005220509 0015 Non polled office £0.00 185343 12-Jun-00)
265) 22-May-00I0005220596 0015 Non polled office £0.00 223230 12-Jun-00}
266) 22-May-00I0005220550 0015 Non polled office £0.00 003641 12-Jun-00)
267I 22-May-00I0005220618 0015 Non polled office £0.00 159230 12-Jun-00)
268) 22-May-00I0005220557 0015 Non polled office £0.00 107843 12-Jun-00)
269) 22-May-00I0005220561 0015 Non polled office £0.00 130131 12-Jun-00)
270) 22-May-00I0005220805 0015 Non polled office £0.00 212642 12-Jun-00)
271 22-May-00I0005220534 0015 Non polled office £0.00 322309 12-Jun-00)
272 22-May-00I0005220536 0015 Non polled office £0.00 346410 12-Jun-00)
273] 22-May-00I0005220542 0015 Non polled office £0.00 387329 12-Jun-00)
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received] HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
274 22-May-00I0005220544 0015 Non polled office £0.00 388641 12-Jun-00)
275) §-Jun-00/0006050399 0015 Non polled office £0.00 196715 13-Jun-00)
276 9-Jun-00/0006090232 0015 Non polled office £0.00 007311 14-Jun-00)
277 9-Jun-00I0006090244 0015 Non polled office £0.00 060140 14-Jun-00)
278) 9-Jun-00]0006090249 0015 Non polled office £0.00 138859 14-Jun-00)
279) 9-Jun-00]0006090251 0015 Non polled office £0.00 169207 14-Jun-00)
280! 9-Jun-00/0006090257 0015 Non polled office £0.00 198246 14-Jun-00)
281 9-Jun-00}0006090262 0015 Non polled office £0.00 201632 14-Jun-00)
282! 9-Jun-00/0006090266 0015 Non polled office £0.00 213323 14-Jun-00)
283) 9-Jun-00}0006090270 0015 Non polled office £0.00 259238 14-Jun-00)
284) 9-Jun-00/0006090274 0015 Non polled office £0.00 392323 14-Jun-00)
285) 9-Jun-00}0006090302 0015 Non polled office £0.00 327227 14-Jun-00)
286) 9-Jun-00/0006090315 0015 Non polled office £0.00 359136 14-Jun-00)
287I 9-Jun-00/0006090324 0015 Non polled office £0.00 394246 14-Jun-00)
288} 12-Jun-00I0006120324 0015 Non polled office £0.00 073937 14-Jun-00)
289) 12-Jun-00I0006120331 0015 Non polled office £0.00 108843 14-Jun-00)
290} 12-Jun-00I0006120357 0015 Non polled office £0.00 354217 14-Jun-00)
291 12-Jun-00I0006120320 0015 Non polled office £0.00 053113 14-Jun-00)
292) 12-Jun-00I0006120359 0015 Non polled office £0.00 359136 14-Jun-00)
293) 12-Jun-00I0006120368 0015 Non polled office £0.00 404641 14-Jun-00)
294) 12-Jun-00I0006120371 0015 Non polled office £0.00 058116 14-Jun-00)
295) 12-Jun-00I0006120374 0015 Non polled office £0.00 103140 14-Jun-00)
296) 12-Jun-00I0006120377 0015 Non polled office £0.00 106946 14-Jun-00)
297I 12-Jun-00/0006 120383 0015 Non polled office £0.00 217715 14-Jun-00}
298) 12-Jun-00I0006120389 0015 Non polled office £0.00 301418 14-Jun-00)
299) 12-Jun-00/0006120391 0015 Non polled office £0.00 305427 14-Jun-00)
300} 12-Jun-00I0006120394 0015 Non polled office £0.00 003604 14-Jun-00)
301 12-Jun-00/0006120396 0015 Non polled office £0.00 006832 14-Jun-00)
302! 12-Jun-00I0006120399 0015 Non polled office £0.00 051106 14-Jun-00)
303} 12-Jun-00/0006120402 0015 Non polled office £0.00 070422 14-Jun-00)
304) 12-Jun-00I0006120422 0015 Non polled office £0.00 102116 14-Jun-00)
305} 12-Jun-00I0006120477 0015 Non polled office £0.00 169410 14-Jun-00)
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
306} 12-Jun-00I0006120483 0015 Non polled office £0.00 176618 14-Jun-00)
307I 12-Jun-00I0006120488 0015 Non polled office £0.00 202611 14-Jun-00)
308} 12-Jun-00I0006120492 0015 Non polled office £0.00 202907 14-Jun-00)
309] 12-Jun-00I0006120495 0015 Non polled office £0.00 210704 14-Jun-00)
310} 12-Jun-00I0006120499 0015 Non polled office £0.00 226327 14-Jun-00)
311 12-Jun-00I0006120502 0015 Non polled office £0.00 236309 14-Jun-00)
312 12-Jun-00/0006120508 0015 Non polled office £0.00 278432 14-Jun-00)
313} 12-Jun-00I0006120512 0015 Non polled office £0.00 283641 14-Jun-00)
314) 12-Jun-00/0006120514 0015 Non polled office £0.00 284715 14-Jun-00)
315} 12-Jun-00]0006120522 0015 Non polled office £0.00 330511 14-Jun-00)
316) 12-Jun-00/0006120524 0015 Non polled office £0.00 338217 14-Jun-00)
317I 12-Jun-00I0006120531 0015 Non polled office £0.00 357420 14-Jun-00)
318) 12-Jun-00/0006120539 0015 Non polled office £0.00 370642 14-Jun-00)
319) 12-Jun-00I0006120329 0015 Non polled office £0.00 181337 14-Jun-00)
320} 12-Jun-00I0006120337 0015 Non polled office £0.00 218238 14-Jun-00)
321 12-Jun-00I0006120341 0015 Non polled office £0.00 229427 14-Jun-00)
322 12-Jun-00I0006120345 0015 Non polled office £0.00 284207 14-Jun-00)
323} 12-Jun-00I0006120346 0015 Non polled office £0.00 337207 14-Jun-00)
324) 12-Jun-00I0006120350 0015 Non polled office £0.00 487329 14-Jun-00)
325] 13-Jun-00I0006130284 0015 Non polled office £0.00 160137 14-Jun-00)
326} 13-Jun-00I0006130305 0015 Non polled office £0.00 280323 14-Jun-00)
327I 25-May-00I0005250497 0015 Non polled office £0.00 165137 15-Jun-00)
328] 26-May-00I0005260465 0015 Non polled office £0.00 206611 15-Jun-00)
329 26-May-00/0005260468 0015 Non polled office £0.00 242618 15-Jun-00}
330} 22-May-00I0005220879 0015 Non polled office £0.00 151113 15-Jun-00)
331 22-May-00I0005220884 0015 Non polled office £0.00 179337 15-Jun-00)
332 22-May-00I0005220887 0015 Non polled office £0.00 183116 15-Jun-00)
333} 22-May-00I0005220888 0015 Non polled office £0.00 184116 15-Jun-00)
334) 22-May-00I0005220898 0015 Non polled office £0.00 349410 15-Jun-00)
335} 22-May-00I0005220899 0015 Non polled office £0.00 367323 15-Jun-00)
336} 22-May-00I0005220901 0015 Non polled office £0.00 406641 15-Jun-00)
337] 5-Jun-00/0006050391 0015 Non polled office £0.00 200523 15-Jun-00)
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
338] 26-May-00I0005260452 0015 Non polled office £0.00 055900 15-Jun-00)
339) 26-May-00I0005260457 0015 Non polled office £0.00 084128 15-Jun-00)
340} 26-May-00}0005260461 0015 Non polled office £0.00 108925 15-Jun-00)
341 31-May-00}0005310581 0015 Non polled office £0.00 196715 15-Jun-00)
342I 1-Jun-00}0005300514 0015 Non polled office £0.00 180702 15-Jun-00)
343} 1-Jun-00}0005300550 0015 Non polled office £0.00 166230 15-Jun-00)
344) 1-Jun-00/0005300561 0015 Non polled office £0.00 178843 15-Jun-00)
345} 1-Jun-00}0005300628 0015 Non polled office £0.00 199230 15-Jun-00)
346) 1-Jun-00/0005300653 0015 Non polled office £0.00 256418 15-Jun-00)
347I 13-Jun-00I0006130287 0015 Non polled office £0.00 212113 15-Jun-00)
348) 1-Jun-00}0005300806 0015 Non polled office £0.00 227113 15-Jun-00)
349] 1-Jun-00}0005300856 0015 Non polled office £0.00 249226 15-Jun-00)
350} 1-Jun-00/0005301011 0015 Non polled office £0.00 283349 15-Jun-00)
351 1-Jun-00}0005301047 0015 Non polled office £0.00 083114 15-Jun-00)
352I 1-Jun-00}0005301118 0015 Non polled office £0.00 325136 15-Jun-00)
353} 1-Jun-00}0005301188 0015 Non polled office £0.00 129130 15-Jun-00)
354) 1-Jun-00}0005301195 0015 Non polled office £0.00 129925 15-Jun-00)
355} 1-Jun-00}0005301236 0015 Non polled office £0.00 147116 15-Jun-00)
356} 1-Jun-00}0005301728 0015 Non polled office £0.00 171327 15-Jun-00)
357I 1-Jun-00}0005301823 0015 Non polled office £0.00 193130 15-Jun-00)
358} 1-Jun-00}0005301866 0015 Non polled office £0.00 158202 15-Jun-00)
359] 1-Jun-00}0005301880 0015 Non polled office £0.00 185713 15-Jun-00)
360} 1-Jun-00}0005301887 0015 Non polled office £0.00 322309 15-Jun-00)
361 14-Jun-00/0006 140343 0015 Non polled office £0.00 062114 16-Jun-00}
362 16-Jun-00I0006160468 0015 Non polled office £0.00 222136 16-Jun-00)
363} 14-Jun-00/0006140360 0015 Non polled office £0.00 342410 19-Jun-00)
364I 16-Jun-00I0006160460 0015 Non polled office £0.00 167210 19-Jun-00)
365) 19-Jun-00/0006190975 0015 Non polled office £0.00 337230 19-Jun-00)
366} 19-Jun-00/0006190999 0015 Non polled office £0.00 383136 19-Jun-00)
367I 19-Jun-00/000169824 0015 Non polled office £0.00 169824 19-Jun-00)
368 19-Jun-00I0006190658 0015 Non polled office £0.00 169859 19-Jun-00)
369} 19-Jun-00I0006190664 0015 Non polled office £0.00 175329 19-Jun-00)
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
370I 19-Jun-00I0006190627 0015 Non polled office £0.00 19-Jun-00)
371 19-Jun-00I0006190675 0015 Non polled office £0.00 182343 19-Jun-00)
372I 19-Jun-00/0006190693 0015 Non polled office £0.00 191227 19-Jun-00)
373} 19-Jun-00I0006190694 0015 Non polled office £0.00 192230 19-Jun-00)
374I 19-Jun-00I0006190815 0015 Non polled office £0.00 216702 19-Jun-00)
375] 19-Jun-00I0006190712 0015 Non polled office £0.00 204337 20-Jun-00}
376I 19-Jun-00/0006190719 0015 Non polled office £0.00 207618 20-Jun-00;
377I 19-Jun-00I0006190877 0015 Non polled office £0.00 212907 20-Jun-00}
378I 19-Jun-00/0006190879 0015 Non polled office £0.00 223418 20-Jun-00
379] 19-Jun-00]0006190897 0015 Non polled office £0.00 237715, 20-Jun-00}
380} 19-Jun-00/0006190906 0015 Non polled office £0.00 238136 20-Jun-00;
381 19-Jun-00]0006190913 0015 Non polled office £0.00 238909 20-Jun-00}
382! 19-Jun-00/0006190916 0015 Non polled office £0.00 240410 20-Jun-00;
383} 19-Jun-00/0006190919 0015 Non polled office £0.00 244311 20-Jun-00}
384) 19-Jun-00I0006190921 0015 Non polled office £0.00 247227 20-Jun-00}
385} 19-Jun-00I0006190922 0015 Non polled office £0.00 249309 20-Jun-00}
386} 19-Jun-00I0006190923 0015 Non polled office £0.00 253613 20-Jun-00}
387I 19-Jun-00I0006190928 0015 Non polled office £0.00 261205 20-Jun-00}
388} 19-Jun-00I0006190934 0015 Non polled office £0.00 262306 20-Jun-00}
389) 19-Jun-00I0006190945 0015 Non polled office £0.00 274205 20-Jun-00}
390] 19-Jun-00I0006191187 0015 Non polled office £0.00 175702 20-Jun-00}
391 19-Jun-00I0006190801 0015 Non polled office £0.00 256324 20-Jun-00}
392! 19-Jun-00I0006191009 0015 Non polled office £0.00 449217 20-Jun-00}
393 20-Jun-00/0006200413 0015 Non polled office £0.00 307523 20-Jun-00)
394) 20-Jun-00I0006200416 0015 Non polled office £0.00 359309 20-Jun-00}
395) 20-Jun-00/0006200426 0015 Non polled office £0.00 408323 20-Jun-00;
396} 19-Jun-00]0006191038 0015 Non polled office £0.00 051908 20-Jun-00}
397I 19-Jun-00I0006191067 0015 Non polled office £0.00 064130 20-Jun-00
398} 19-Jun-00I0006190566 0015 Non polled office £0.00 143116 20-Jun-00}
399] 19-Jun-00I0006190652 0015 Non polled office £0.00 166137 20-Jun-00}
400) 19-Jun-00I0006190656 0015 Non polled office £0.00 169824 20-Jun-00}
401 19-Jun-00I0006190672 0015 Non polled office £0.00 180941 20-Jun-00;
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
402 19-Jun-00I0006191047 0015 Non polled office £0.00 068937 20-Jun-00}
403) 19-Jun-00/0006191052 0015 Non polled office £0.00 108131 20-Jun-00}
404, 19-Jun-00I0006190835 0015 Non polled office £0.00 163523 20-Jun-00}
405) 22-May-00I0005220511 0015 Non polled office £0.00 195306 21-Jun-00}
406) 22-May-00I0005220640 0015 Non polled office £0.00 196715 21-Jun-00}
407, 1-Jun-00}0006010699 0015 Non polled office £0.00 182227 21-Jun-00}
408) 1-Jun-00}0006010703 0015 Non polled office £0.00 183511 21-Jun-00}
409) 1-Jun-00}0006010646 0015 Non polled office £0.00 153226 21-Jun-00}
410 2-Jun-00/0006020463 0015 Non polled office £0.00 193324 21-Jun-00}
411 19-Jun-00]0006190707 0015 Non polled office £0.00 202136 21-Jun-00}
412 19-Jun-00/0006190710 0015 Non polled office £0.00 203207 21-Jun-00}
413) 19-Jun-00]0006190862 0015 Non polled office £0.00 208418 21-Jun-00}
414 19-Jun-00/0006190969 0015 Non polled office £0.00 320207 21-Jun-00
415) 19-Jun-00/0006190996 0015 Non polled office £0.00 373201 21-Jun-00}
416 19-Jun-00I0006191000 0015 Non polled office £0.00 392227 21-Jun-00}
A417 19-Jun-00I0006190488 0015 Non polled office £0.00 576323 21-Jun-00}
418 19-Jun-00I0006190558 0015 Non polled office £0.00 132925 21-Jun-00
419) 19-Jun-00I0006190561 0015 Non polled office £0.00 136923 21-Jun-00}
420 19-Jun-00I0006190650 0015 Non polled office £0.00 164349 21-Jun-00}
421 19-Jun-00I0006190683 0015 Non polled office £0.00 184313 21-Jun-00}
422 19-Jun-00I0006190702 0015 Non polled office £0.00 198859 21-Jun-00}
423 20-Jun-00I0006200359 0015 Non polled office £0.00 132843 21-Jun-00}
424 19-Jun-00I0006190834 0015 Non polled office £0.00 172702 21-Jun-00}
425) 5-Jun-00/0006050372 0015 Non polled office £0.00 193523 22-Jun-00)
426 §-Jun-00}0006050404 0015 Non polled office £0.00 241306 22-Jun-00}
427 5-Jun-00/0006050417 0015 Non polled office £0.00 327613 22-Jun-00
428 §-Jun-00}0006050444 0015 Non polled office £0.00 004337 22-Jun-00}
429) 5-Jun-00/0006050395 0015 Non polled office £0.00 216855 22-Jun-00
430) 5-Jun-00/0006050414 0015 Non polled office £0.00 241618 22-Jun-00}
431 5-Jun-00/0006050459 0015 Non polled office £0.00 002908 22-Jun-00
432) 5-Jun-00/0006050496 0015 Non polled office £0.00 110941 22-Jun-00
433) 5-Jun-00/0006050432 0015 Non polled office £0.00 225642 22-Jun-00}

© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
30
ICL Pathway
Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
434) 5-Jun-00/0006050458 0015 Non polled office £0.00 247328 22-Jun-00}
435) §-Jun-00/0006050469 0015 Non polled office £0.00 309320 22-Jun-00}
436) 6-Jun-00I0006060440 0015 Non polled office £0.00 286321 22-Jun-00}
437, 6-Jun-00I0006060476 0015 Non polled office £0.00 359523 22-Jun-00}
438) 6-Jun-00/0006060480 0015 Non polled office £0.00 426217 22-Jun-00}
439) 7-Jun-00I0006070312 0015 Non polled office £0.00 189210 22-Jun-00}
440 7-Jun-00/0006070320 0015 Non polled office £0.00 209201 22-Jun-00
441 7-Jun-00I0006070334 0015 Non polled office £0.00 251247 22-Jun-00}
442 7-Jun-00/0006070341 0015 Non polled office £0.00 296217 22-Jun-00
443) 7-Jun-00}0006070345 0015 Non polled office £0.00 335511 22-Jun-00}
444 9-Jun-00/0006080385 0015 Non polled office £0.00 130948 22-Jun-00
445) 9-Jun-00}0006080402 0015 Non polled office £0.00 277205 22-Jun-00}
446 9-Jun-00/0006080407 0015 Non polled office £0.00 294410 22-Jun-00}
447 9-Jun-00/0006080417 0015 Non polled office £0.00 337311 22-Jun-00}
448 9-Jun-00/0006080466 0015 Non polled office £0.00 151705 22-Jun-00
449 9-Jun-00/0006080480 0015 Non polled office £0.00 200523 22-Jun-00}
450) 9-Jun-00I0006080488 0015 Non polled office £0.00 257327 22-Jun-00
451 9-Jun-00/0006080492 0015 Non polled office £0.00 282238 22-Jun-00}
452) 9-Jun-00/0006080494 0015 Non polled office £0.00 380632 22-Jun-00}
453) 12-Jun-00I0006120334 0015 Non polled office £0.00 155843 22-Jun-00}
454) 12-Jun-00I0006120340 0015 Non polled office £0.00 201130 22-Jun-00}
455) 12-Jun-00I0006120343 0015 Non polled office £0.00 201202 22-Jun-00}
456) 6-Jun-00/0006060343 0015 Non polled office £0.00 051129 22-Jun-00}
457I 6-Jun-00/0006060364 0015 Non polled office £0.00 079112 22-Jun-00)
458) 6-Jun-00I0006060373 0015 Non polled office £0.00 083904 22-Jun-00}
459) 6-Jun-00/0006060378 0015 Non polled office £0.00 129832 22-Jun-00
460 6-Jun-00I0006060382 0015 Non polled office £0.00 143130 22-Jun-00}
461 6-Jun-00/0006060386 0015 Non polled office £0.00 173324 22-Jun-00
462 6-Jun-00/0006060396 0015 Non polled office £0.00 206611 22-Jun-00}
463 12-Jun-00I0006120365 0015 Non polled office £0.00 368420 22-Jun-00
464 12-Jun-00I0006120379 0015 Non polled office £0.00 121116 22-Jun-00
465) 12-Jun-00I0006120421 0015 Non polled office £0.00 095131 22-Jun-00}

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

31
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
466 12-Jun-00I0006120423 0015 Non polled office £0.00 139859 22-Jun-00}
467) 12-Jun-00I0006120503 0015 Non polled office £0.00 241618 22-Jun-00}
468 12-Jun-00I0006120516 0015 Non polled office £0.00 311201 22-Jun-00}
469) 12-Jun-00I0006120519 0015 Non polled office £0.00 323309 22-Jun-00}
470 12-Jun-00I0006120525 0015 Non polled office £0.00 338309 22-Jun-00}
471 12-Jun-00I0006120527 0015 Non polled office £0.00 348309 22-Jun-00}
472 13-Jun-00/0006130310 0015 Non polled office £0.00 310329 22-Jun-00
473) 14-Jun-00I0006140328 0015 Non polled office £0.00 017632 22-Jun-00}
474 14-Jun-00/0006140351 0015 Non polled office £0.00 129925 22-Jun-00
475) 14-Jun-00]0006141836 0015 Non polled office £0.00 242618 22-Jun-00}
476) 15-Jun-00/0006150465 0015 Non polled office £0.00 154311 22-Jun-00
477 5-Jun-00}0006050348 0015 Non polled office £0.00 003843 22-Jun-00}
478 15-Jun-00/0006150472 0015 Non polled office £0.00 163523 22-Jun-00}
479) 15-Jun-00I0006150476 0015 Non polled office £0.00 212715 22-Jun-00}
480) 15-Jun-00I0006150481 0015 Non polled office £0.00 369246 22-Jun-00
481 15-Jun-00I0006150485 0015 Non polled office £0.00 426642 22-Jun-00}
482 15-Jun-00/0006150522 0015 Non polled office £0.00 089113 22-Jun-00
483) 16-Jun-00I0006160384 0015 Non polled office £0.00 009114 22-Jun-00}
484, 16-Jun-00I0006160414 0015 Non polled office £0.00 051940 22-Jun-00}
485) 16-Jun-00I0006160419 0015 Non polled office £0.00 055925 22-Jun-00}
486) 19-Jun-00I0006191025 0015 Non polled office £0.00 462311 22-Jun-00}
487 20-Jun-00I0006200382 0015 Non polled office £0.00 164202 22-Jun-00}
488) 20-Jun-00I0006200372 0015 Non polled office £0.00 143113 22-Jun-00}
489) 22-Jun-00/0006 150442 0015 Non polled office £0.00 052131 22-Jun-00)
490) 16-Jun-00I0006160454 0015 Non polled office £0.00 160641 23-Jun-00}
491 23-Jun-00I0006230644 0015 Non polled office £0.00 103855 23-Jun-00
492 23-Jun-00I0006230652 0015 Non polled office £0.00 168713 23-Jun-00}
493) 19-Jun-00/0006190942 0015 Non polled office £0.00 273327 23-Jun-00
494 19-Jun-00/0006190992 0015 Non polled office £0.00 370323 23-Jun-00}
495) 19-Jun-00I0006190797 0015 Non polled office £0.00 304136 23-Jun-00
496) 19-Jun-00I0006190533 0015 Non polled office £0.00 096935 23-Jun-00}
497) 20-Jun-00I0006200389 0015 Non polled office £0.00 164327 23-Jun-00}
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.

32
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
498) 20-Jun-00I0006200394 0015 Non polled office £0.00 173941 23-Jun-00}
499) 20-Jun-00I0006200409 0015 Non polled office £0.00 293642 23-Jun-00}
500} 19-Jun-00I0006190619 0015 Non polled office £0.00 152329 23-Jun-00}
501 19-Jun-00I0006190638 0015 Non polled office £0.00 154202 23-Jun-00}
502! 19-Jun-00I0006190659 0015 Non polled office £0.00 171116 23-Jun-00}
503} 19-Jun-00I0006190641 0015 Non polled office £0.00 157702 23-Jun-00}
504) 19-Jun-00/0006190836 0015 Non polled office £0.00 158613 23-Jun-00
505} 19-Jun-00I0006190810 0015 Non polled office £0.00 225618 23-Jun-00}
506} 19-Jun-00/0006190790 0015 Non polled office £0.00 333427 25-Jun-00
507] 22-May-00I0005220563 0015 Non polled office £0.00 137136 26-Jun-00}
508} 23-Jun-00I0006230616 0015 Non polled office £0.00 209642 26-Jun-00
509} 26-Jun-00}0006260432 0015 Non polled office £0.00 080900 26-Jun-00}
510} 19-Jun-00/0006190799 0015 Non polled office £0.00 265410 26-Jun-00
511 26-Jun-00I0006260465 0015 Non polled office £0.00 426217 26-Jun-00}
512 26-Jun-00I0006260472 0015 Non polled office £0.00 003618 26-Jun-00
$13} 26-Jun-00I0006260491 0015 Non polled office £0.00 185328 26-Jun-00}
514) 26-Jun-00I0006260599 0015 Non polled office £0.00 230715 26-Jun-00}
$15} 26-Jun-00I0006260616 0015 Non polled office £0.00 257642 26-Jun-00}
516 26-Jun-00I0006260649 0015 Non polled office £0.00 362704 26-Jun-00}
517I 26-Jun-00I0006260659 0015 Non polled office £0.00 005948 26-Jun-00}
518} 19-Jun-00I0006190408 0015 Non polled office £0.00 079112 26-Jun-00}
519] 19-Jun-00I0006190515 0015 Non polled office £0.00 060128 26-Jun-00}
520} 26-Jun-00I0006260662 0015 Non polled office £0.00 006542 26-Jun-00}
521 26-Jun-00/0006260684 0015 Non polled office £0.00 085909 26-Jun-00)
§22I 26-Jun-00I0006260688 0015 Non polled office £0.00 087925 26-Jun-00}
523} 26-Jun-00/0006260692 0015 Non polled office £0.00 116136 26-Jun-00
§24I 26-Jun-00I0006260714 0015 Non polled office £0.00 180613 26-Jun-00}
525] 26-Jun-00I0006260731 0015 Non polled office £0.00 228136 26-Jun-00}
526} 26-Jun-00I0006260738 0015 Non polled office £0.00 259246 26-Jun-00}
527I 26-Jun-00I0006260743 0015 Non polled office £0.00 259618 26-Jun-00;
528 26-Jun-00I0006260764 0015 Non polled office £0.00 418641 26-Jun-00}
529] 26-Jun-00I0006260768 0015 Non polled office £0.00 558323 26-Jun-00}
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.

33
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
530} 20-Jun-00I0006200398 0015 Non polled office £0.00 197713 26-Jun-00}
531 19-Jun-00I0006190838 0015 Non polled office £0.00 151713 26-Jun-00}
532 22-May-00I0005220788 0015 Non polled office £0.00 203217 27-Jun-00}
533] 23-Jun-00I0006230622 0015 Non polled office £0.00 305324 27-Jun-00}
534) 19-Jun-00I0006190381 0015 Non polled office £0.00 013704 27-Jun-00}
535} 26-Jun-00I0006260701 0015 Non polled office £0.00 153830 27-Jun-00}
536 16-Jun-00/0006160443 0015 Non polled office £0.00 103114 28-Jun-00
537I 16-Jun-00I0006160464 0015 Non polled office £0.00 219227 28-Jun-00}
538} 16-Jun-00/0006160473 0015 Non polled office £0.00 223306 28-Jun-00
539] 16-Jun-00]0006160483 0015 Non polled office £0.00 242907 28-Jun-00}
540} 16-Jun-00/0006160497 0015 Non polled office £0.00 243329 28-Jun-00
541 16-Jun-00I0006160505 0015 Non polled office £0.00 282205 28-Jun-00}
542 16-Jun-00/0006160512 0015 Non polled office £0.00 347523 28-Jun-00}
543} 16-Jun-00I0006160518 0015 Non polled office £0.00 005226 28-Jun-00}
544) 16-Jun-00I0006160534 0015 Non polled office £0.00 179323 28-Jun-00
545} 16-Jun-00I0006160541 0015 Non polled office £0.00 275246 28-Jun-00}
546} 28-Jun-00I0006170574 0015 Non polled office £0.00 296320 28-Jun-00}
547I 16-Jun-00I0006160552 0015 Non polled office £0.00 359136 28-Jun-00}
548} 16-Jun-00I0006160558 0015 Non polled office £0.00 394246 28-Jun-00}
549) 16-Jun-00I0006160402 0015 Non polled office £0.00 017843 28-Jun-00}
550} 19-Jun-00I0006190938 0015 Non polled office £0.00 271306 28-Jun-00}
551 19-Jun-00I0006190493 0015 Non polled office £0.00 212113 28-Jun-00}
552] 19-Jun-00I0006190494 0015 Non polled office £0.00 218715 28-Jun-00}
553 19-Jun-00}0006190948 0015 Non polled office £0.00 277201 28-Jun-00)
554) 19-Jun-00I0006190497 0015 Non polled office £0.00 248715 28-Jun-00}
555} 19-Jun-00/0006190502 0015 Non polled office £0.00 269306 28-Jun-00
556} 19-Jun-00}0006190503 0015 Non polled office £0.00 310136 28-Jun-00}
557I 19-Jun-00/0006190490 0015 Non polled office £0.00 179337 28-Jun-00}
558} 19-Jun-00I0006190487 0015 Non polled office £0.00 161713 28-Jun-00}
559] 19-Jun-00/0006190484 0015 Non polled office £0.00 060907 28-Jun-00
560} 19-Jun-00I0006190989 0015 Non polled office £0.00 368422 28-Jun-00}
561 19-Jun-00I0006190409 0015 Non polled office £0.00 114131 28-Jun-00
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.

34
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
562! 26-Jun-00I0006260455 0015 Non polled office £0.00 159113 28-Jun-00}
563} 19-Jun-00I0006190418 0015 Non polled office £0.00 205323 28-Jun-00}
564) 19-Jun-00I0006191028 0015 Non polled office £0.00 558323 28-Jun-00}
565} 19-Jun-00I0006190421 0015 Non polled office £0.00 215205 28-Jun-00}
566} 19-Jun-00I0006190426 0015 Non polled office £0.00 296320 28-Jun-00}
567I 19-Jun-00I0006190433 0015 Non polled office £0.00 486340 28-Jun-00}
568} 19-Jun-00/0006190504 0015 Non polled office £0.00 054129 28-Jun-00
569] 26-Jun-00I0006260729 0015 Non polled office £0.00 212113 28-Jun-00}
570I 26-Jun-00I0006260761 0015 Non polled office £0.00 330410 28-Jun-00
571 20-Jun-00}0006200403 0015 Non polled office £0.00 233410 28-Jun-00}
572 27-Jun-00I0006270479 0015 Non polled office £0.00 173328 28-Jun-00
573] 19-Jun-00}0006190611 0015 Non polled office £0.00 148014 28-Jun-00}
574I 28-Jun-00I0006280476 0015 Non polled office £0.00 288329 29-Jun-00}
575] 19-Jun-00I0006190867 0015 Non polled office £0.00 208907 29-Jun-00}
576] 19-Jun-00I0006190937 0015 Non polled office £0.00 268230 29-Jun-00}
577I 19-Jun-00I0006190952 0015 Non polled office £0.00 278432 29-Jun-00}
578] 19-Jun-00I0006190978 0015 Non polled office £0.00 349632 29-Jun-00}
579] 19-Jun-00I0006190509 0015 Non polled office £0.00 056112 29-Jun-00}
580} 19-Jun-00I0006190510 0015 Non polled office £0.00 056114 29-Jun-00}
581 19-Jun-00I0006190519 0015 Non polled office £0.00 060935 29-Jun-00}
582] 19-Jun-00I0006190523 0015 Non polled office £0.00 069140 29-Jun-00}
583} 19-Jun-00I0006190527 0015 Non polled office £0.00 090130 29-Jun-00}
584) 19-Jun-00I0006190529 0015 Non polled office £0.00 091935 29-Jun-00}
585 19-Jun-00/0006190536 0015 Non polled office £0.00 115925 29-Jun-00)
586} 19-Jun-00I0006190542 0015 Non polled office £0.00 118909 29-Jun-00}
587I 26-Jun-00I0006260712 0015 Non polled office £0.00 180311 29-Jun-00
588} 26-Jun-00}0006260718 0015 Non polled office £0.00 183647 29-Jun-00}
589] 26-Jun-00I0006260721 0015 Non polled office £0.00 196504 29-Jun-00}
590} 26-Jun-00I0006260727 0015 Non polled office £0.00 204337 29-Jun-00}
591 26-Jun-00I0006260730 0015 Non polled office £0.00 227704 29-Jun-00}
592! 26-Jun-00I0006260735 0015 Non polled office £0.00 257208 29-Jun-00}
593} 20-Jun-00I0006200433 0015 Non polled office £0.00 446340 29-Jun-00
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.

35
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
594) 21-Jun-00I0006210387 0015 Non polled office £0.00 154523 29-Jun-00}
595} 21-Jun-00I0006210403 0015 Non polled office £0.00 165208 29-Jun-00}
596} 19-Jun-00/0006190549 0015 Non polled office £0.00 127136 29-Jun-00}
597I 19-Jun-00I0006190557 0015 Non polled office £0.00 131843 29-Jun-00}
598} 19-Jun-00I0006191033 0015 Non polled office £0.00 005424 29-Jun-00}
599] 19-Jun-00I0006191036 0015 Non polled office £0.00 014614 29-Jun-00}
600) 19-Jun-00/0006190562 0015 Non polled office £0.00 137941 29-Jun-00
601 19-Jun-00I0006190622 0015 Non polled office £0.00 152349 29-Jun-00}
602) 19-Jun-00/0006190630 0015 Non polled office £0.00 153427 29-Jun-00}
603) 19-Jun-00]0006190634 0015 Non polled office £0.00 153704 29-Jun-00}
604, 19-Jun-00I0006190670 0015 Non polled office £0.00 178306 29-Jun-00}
605} 19-Jun-00]0006190679 0015 Non polled office £0.00 183116 29-Jun-00}
606) 19-Jun-00/0006190689 0015 Non polled office £0.00 189641 29-Jun-00}
607I 19-Jun-00I0006190697 0015 Non polled office £0.00 195328 29-Jun-00}
608) 20-Jun-00I0006200348 0015 Non polled office £0.00 126106 29-Jun-00}
609] 19-Jun-00/0006190833 0015 Non polled office £0.00 182713 29-Jun-00}
610} 19-Jun-00I0006190820 0015 Non polled office £0.00 205306 29-Jun-00}
611 19-Jun-00I0006190817 0015 Non polled office £0.00 209201 29-Jun-00}
612} 21-Jun-00I0006210410 0015 Non polled office £0.00 166247 29-Jun-00}
613} 21-Jun-00I0006210422 0015 Non polled office £0.00 186704 29-Jun-00}
614) 21-Jun-00I0006210425 0015 Non polled office £0.00 193859 29-Jun-00}
615} 21-Jun-00I0006210431 0015 Non polled office £0.00 222855, 29-Jun-00}
616) 21-Jun-00I0006210434 0015 Non polled office £0.00 284329 29-Jun-00}
617I 21-Jun-00/0006210437 0015 Non polled office £0.00 319523 29-Jun-00)
618} 21-Jun-00I0006210440 0015 Non polled office £0.00 335511 29-Jun-00}
619) 21-Jun-00/0006210448 0015 Non polled office £0.00 498340 29-Jun-00
620 21-Jun-00I0006210453 0015 Non polled office £0.00 079112 29-Jun-00}
621 21-Jun-00I0006210457 0015 Non polled office £0.00 152323 29-Jun-00}
622 22-Jun-00I0006220466 0015 Non polled office £0.00 154113 29-Jun-00}
623 22-Jun-00I0006220475 0015 Non polled office £0.00 159323 29-Jun-00}
624) 22-Jun-00I0006220454 0015 Non polled office £0.00 072106 29-Jun-00}
625) 22-Jun-00I0006220462 0015 Non polled office £0.00 096102 29-Jun-00

© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
36
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
626} 22-Jun-00I0006220492 0015 Non polled office £0.00 208941 29-Jun-00}
627 22-Jun-00I0006220495 0015 Non polled office £0.00 216311 29-Jun-00}
628} 22-Jun-00I0006220499 0015 Non polled office £0.00 220238 29-Jun-00}
629) 22-Jun-00I0006220509 0015 Non polled office £0.00 233201 29-Jun-00}
630) 22-Jun-00I0006220517 0015 Non polled office £0.00 240130 29-Jun-00}
631 22-Jun-00I0006220525 0015 Non polled office £0.00 269227 29-Jun-00}
632) 22-Jun-00/0006220548 0015 Non polled office £0.00 343226 29-Jun-00
633) 22-Jun-00I0006220555 0015 Non polled office £0.00 378323 29-Jun-00}
634) 22-Jun-00I0006220562 0015 Non polled office £0.00 398323 29-Jun-00}
635) 22-Jun-00I0006220606 0015 Non polled office £0.00 117937 29-Jun-00}
636) 22-Jun-00I0006220620 0015 Non polled office £0.00 360340 29-Jun-00}
637I 23-Jun-00I0006230577 0015 Non polled office £0.00 002907 29-Jun-00}
638) 23-Jun-00I0006230587 0015 Non polled office £0.00 034832 29-Jun-00}
639] 23-Jun-00I0006230588 0015 Non polled office £0.00 131830 29-Jun-00}
640) 23-Jun-00I0006230592 0015 Non polled office £0.00 132859 29-Jun-00}
641 23-Jun-00I0006230595 0015 Non polled office £0.00 157611 29-Jun-00}
642) 9-Jun-00/0006080397 0015 Non polled office £0.00 192705 30-Jun-00}
643) 16-Jun-00I0006160437 0015 Non polled office £0.00 073940 30-Jun-00}
644) 27-Jun-00I0006270606 0015 Non polled office £0.00 186704 30-Jun-00}
645} 27-Jun-00I0006270613 0015 Non polled office £0.00 189647 30-Jun-00}
646) 28-Jun-00I0006280436 0015 Non polled office £0.00 262205 30-Jun-00}
647I 28-Jun-00I0006280442 0015 Non polled office £0.00 394246 30-Jun-00}
648 29-Jun-00I0006290653 0015 Non polled office £0.00 090935 30-Jun-00}
649) 19-Jun-00/0006190925 0015 Non polled office £0.00 255328 30-Jun-00)
650} 19-Jun-00I0006190959 0015 Non polled office £0.00 288523 30-Jun-00}
651 19-Jun-00/0006190984 0015 Non polled office £0.00 357230 30-Jun-00
652) 26-Jun-00I0006260483 0015 Non polled office £0.00 115818 30-Jun-00}
653) 26-Jun-00I0006260746 0015 Non polled office £0.00 278227 30-Jun-00;
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date

1 18-Apr-00I00041801642 {0018 Customer / Client enquiry £1,440.82 169227 5-Jun-00)

2I 8-May-00]0004201055 0018 Customer / Client enquiry £7.60 274329 5-Jun-00)
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.

37
ICL Pathway
Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
3 11-May-00I0005041328 0018 Customer / Client enquiry £24.83 209349 5-Jun-00}
4 6-Jun-00/0005081383 0018 Customer / Client enquiry £0.00 188217 6-Jun-00)
5 11-May-00/0005050682 0018 Customer / Client enquiry £0.00 8-Jun-00)
6 17-May-00I0005161728 0018 Customer / Client enquiry £0.00 8-Jun-00)
7 23-May-00I0005191039 0018 Customer / Client enquiry £0.00 158230 8-Jun-00)
8 23-May-00I0005181437 0018 Customer / Client enquiry £0.00 108102 8-Jun-00)
9I 26-May-00}0005241913 0018 Customer / Client enquiry £0.00 105106 8-Jun-00)
10) 26-May-00I0005241932 0018 Customer / Client enquiry £0.00 276227 8-Jun-00I
11 26-May-00I0005241947 0018 (Customer / Client enquiry £0.00 527323 8-Jun-00)
12) 7-Jun-00}0006061678 0018 Customer / Client enquiry £0.00 8-Jun-00I
13} 7-Jun-00]0006051359 0018 Customer / Client enquiry £0.00 354329 8-Jun-00I
14 7-Jun-00}0006051367 0018 Customer / Client enquiry £0.00 236611 12-Jun-00}
15I 13-Jun-00I0006130525 0018 Customer / Client enquiry £10.00 191205 13-Jun-00)
16 9-Jun-00/0006081552 0018 Customer / Client enquiry £0.00 159618 15-Jun-00)
17 9-Jun-00/0006081574 0018 Customer / Client enquiry £0.00 077909 15-Jun-00)
18 12-Jun-00I0006121371 0018 Customer / Client enquiry £0.00 179217 20-Jun-00}
19I 20-Jun-00I0006201382 0018 Customer / Client enquiry £0.00 192705 21-Jun-00
20 21-Jun-00I0006201395 0018 Customer / Client enquiry £0.00 132859 23-Jun-00}
21 26-Jun-00I0006261369 0018 Customer / Client enquiry £0.00 125112 26-Jun-00}
22) 26-Jun-00I0006222056 0018 Customer / Client enquiry £788.89 055925 28-Jun-00}
Date ReceivedI HSH Reference} Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
41 25-May-00I0005250747 0019 Receipts and Payments do not I£17.92 245208 2-Jun-00I
balance (migration)
2I 19-May-00]0005190586 0019 Receipts and Payments do not I-£3.72 306246 5-Jun-00)
balance (migration)
3 2-Jun-00/0006020525 0019 Receipts and Payments do not I£5.45 067940 5-Jun-00)
balance (migration)
4 2-Jun-00}0006020549 0019 Receipts and Payments do not I£969.84 071940 5-Jun-00)
balance (migration)
5I 2-Jun-00/0006020552 0019 Receipts and Payments do not I£4.60 110818 5-Jun-00}
balance (migration)

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

38
ICL Pathway
Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date

6 2-Jun-00}0006020557 0019 Receipts and Payments do not I-£0.08 153242 5-Jun-00)
balance (migration)

7 2-Jun-00/0006020565 0019 Receipts and Payments do not I-£81.04 162340 5-Jun-00)
balance (migration)

8] 2-Jun-00}0006020571 0019 Receipts and Payments do not I£4.40 171311 5-Jun-00)
balance (migration)

9I 2-Jun-00}0006020577 0019 Receipts and Payments do not I-£0.90 250247 5-Jun-00)
balance (migration)

10 2-Jun-00/0006020581 0019 Receipts and Payments do not I£3,995.73 269324 5-Jun-00}
balance (migration)

1 2-Jun-00}0006020585 0019 Receipts and Payments do not I-£0.83 286611 5-Jun-00)
balance (migration)

12 2-Jun-00/0006020588 0019 Receipts and Payments do not I-£9,576.00 031907 5-Jun-00}
balance (migration)

13) 2-Jun-00/0006020613 0019 Receipts and Payments do not I-£6.81 176329 5-Jun-00}
balance (migration)

14 22-May-00I0005220535 0019 Receipts and Payments do not I-£0.02 022641 8-Jun-00I
balance (migration)

15I 9-Jun-00}0006090481 0019 Receipts and Payments do not I£339.52 057907 9-Jun-00)
balance (migration)

16I 9-Jun-00}0006090510 0019 Receipts and Payments do not I£1.25 079935 9-Jun-00)
balance (migration)

17 9-Jun-00/0006090515 0019 Receipts and Payments do not I£2,110.58 083935 9-Jun-00}
balance (migration)

18 9-Jun-00}0006090525 0019 Receipts and Payments do not I£12.00 086907 9-Jun-00)
balance (migration)

19) 9-Jun-00}0006090534 0019 Receipts and Payments do not I£9.23 122824 9-Jun-00)
balance (migration)

20) 9-Jun-00/0006090528 0019 Receipts and Payments do not I£10.88 158311 9-Jun-00)
balance (migration)

21 9-Jun-00]0006090538 0019 Receipts and Payments do not I£407.20 166632 9-Jun-00)
balance (migration)

Date ReceivedI HSH Reference] Class Code Class Description Exception Value I FAD I Date Cleared PW I Agreed Closure Date

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

39
ICL Pathway

Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

22) 9-Jun-00/0006090544 0019 Receipts and Payments do not I£164.00 200647 9-Jun-00}
balance (migration)

23) 9-Jun-00}0006090548 0019 Receipts and Payments do not I£122.22 204647 9-Jun-00)
balance (migration)

24) 9-Jun-00}0006090555 0019 Receipts and Payments do not I£25.00 233247 9-Jun-00)
balance (migration)

25) 9-Jun-00}0006090557 0019 Receipts and Payments do not I£0.98 271324 9-Jun-00)
balance (migration)

26) 9-Jun-00/0006090578 0019 Receipts and Payments do not I£1.20 277824 9-Jun-00}
balance (migration)

27 9-Jun-00}0006090569 0019 Receipts and Payments do not I£0.50 278824 9-Jun-00)
balance (migration)

28) 9-Jun-00/0006090582 0019 Receipts and Payments do not I£962.00 303632 9-Jun-00)
balance (migration)

29) 9-Jun-00/0006090585 0019 Receipts and Payments do not I£445.43 368632 9-Jun-00}
balance (migration)

30 9-Jun-00]0006090588 0019 Receipts and Payments do not I£0.05 403340 9-Jun-00)
balance (migration)

31 9-Jun-00}0006090595 0019 Receipts and Payments do not I£500.00 503340 9-Jun-00)
balance (migration)

32) 9-Jun-00/0006090599 (0019 Receipts and Payments do not I£90,900.00 549340 9-Jun-00}
balance (migration)

33} 22-May-00I0005220516 0019 Receipts and Payments do not I£4,079.91 056912 12-Jun-00}
balance (migration)

34) 26-May-00]0005260700 0019 Receipts and Payments do not I£0.02 003818 16-Jun-00}
balance (migration)

35) 16-Jun-00}0006160765 0019 Receipts and Payments do not I£350.20 107937 16-Jun-00
balance (migration)

36] 16-Jun-00]/0006160799 0019 Receipts and Payments do not I£16.42 108904 16-Jun-00}
balance (migration)

37 16-Jun-00/0006160801 0019 Receipts and Payments do not I£35.64 143830 16-Jun-00)
balance (migration)

Date ReceivedI HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

40
ICL Pathway

Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

38) 16-Jun-00}0006160804 0019 Receipts and Payments do not I£0.96 155340 16-Jun-00
balance (migration)

39 16-Jun-00/0006160823 0019 Receipts and Payments do not I£0.10 168632 16-Jun-00}
balance (migration)

40) 16-Jun-00/0006160830 0019 Receipts and Payments do not I£699.79 173824 16-Jun-00}
balance (migration)

41 16-Jun-00/0006160832 0019 Receipts and Payments do not I£1.00 199937 16-Jun-00}
balance (migration)

42) 16-Jun-00}0006160834 0019 Receipts and Payments do not I£0.02 237632 16-Jun-00
balance (migration)

43) 16-Jun-00]}0006160837 0019 Receipts and Payments do not I£24.27 251824 16-Jun-00}
balance (migration)

44) 16-Jun-00/0006160840 0019 Receipts and Payments do not I£1.86 258632 16-Jun-00}
balance (migration)

45) 16-Jun-00}0006160845 0019 Receipts and Payments do not {£115.85 308632 16-Jun-00
balance (migration)

46) 16-Jun-00/0006160849 0019 Receipts and Payments do not I£0.16 365632 16-Jun-00}
balance (migration)

47 16-Jun-00]0006 160856 0019 Receipts and Payments do not I£50.00 495340 16-Jun-00}
balance (migration)

48) 16-Jun-00/0006160858 (0019 Receipts and Payments do not I£50.00 120904 16-Jun-00
balance (migration)

49I 15-Jun-00]}0006150870 0019 Receipts and Payments do not I£0.10 400632 19-Jun-00}
balance (migration)

50] 23-Jun-00}0006230700 0019 Receipts and Payments do not I£0.00 23-Jun-00)
balance (migration)

51 26-Jun-00]0006260502 0019 Receipts and Payments do not I£0.00 26-Jun-00}
balance (migration)

52I 27-Jun-00}0006270761 0019 Receipts and Payments do not I£3,643.00 080900 27-Jun-00)
balance (migration)

53) 30-Jun-00/0006300672 0019 Receipts and Payments do not I-£357.56 061923 30-Jun-00}
balance (migration)

Date ReceivedI HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

41
ICL Pathway
Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066
Version: 1.4
Date: 10.07.00

54 30-Jun-00]0006300694 0019 Receipts and Payments do not I-£93.60 161511 30-Jun-00}
balance (migration)

55] 30-Jun-00}0006300700 0019 Receipts and Payments do not I-£56,750.00 186340 30-Jun-00)
balance (migration)

56) 30-Jun-00/0006300706 0019 Receipts and Payments do not I£45.00 188939 30-Jun-00}
balance (migration)

57I 30-Jun-00/0006300714 0019 Receipts and Payments do not I-£0.03 249340 30-Jun-00)
balance (migration)

58) 30-Jun-00I00063007 16 0019 Receipts and Payments do not I-£105.00 265432 30-Jun-00}
balance (migration)

59] 30-Jun-00]0006300720 0019 Receipts and Payments do not I£524.00 281340 30-Jun-00)
balance (migration)

60 30-Jun-00/0006300725 0019 Receipts and Payments do not I-£145.56 334546 30-Jun-00}
balance (migration)

61 30-Jun-00}0006300729 0019 Receipts and Payments do not I-£20.90 401511 30-Jun-00}
balance (migration)

Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date

1 26-May-00/0005260694 0020 Receipts and Payments do not I£3.72 306246 5-Jun-00)
balance (post migration)

2I 19-May-00]/0005190607 0020 Receipts and Payments do not I-£2,100.00 013217 5-Jun-00)
balance (post migration)

3 22-May-00I}0005220541 (0020 Receipts and Payments do not I-£430.00 003912 5-Jun-00}
balance (post migration)

4 26-Apr-00/0004250819 (0020 Receipts and Payments do not I£3,811.03 377422 6-Jun-00)
balance (post migration)

5I 15-May-00]0005150476 0020 Receipts and Payments do not I£4,200.00 013217 6-Jun-00I
balance (post migration)

6 1-Jun-00/0006010718 (0020 Receipts and Payments do not I£215.00 003912 6-Jun-00)
balance (post migration)

7I 14-Apr-00]0004140766 0020 Receipts and Payments do not I£15.00 127131 8-Jun-00I
balance (post migration)

Date ReceivedI HSH Reference] Class Code Class Description Exception Value I FAD I Date Cleared PW I Agreed Closure Date

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

42
ICL Pathway
Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

8 12-May-00}0005120864 0020 Receipts and Payments do not I£0.20 002206 8-Jun-00)
balance (post migration)
9I 26-May-00]0005260689 0020 Receipts and Payments do not I£4,462.46 072126 8-Jun-00I
balance (post migration)
10) 26-May-00}0005260675 0020 Receipts and Payments do not I-£22.83 089129 8-Jun-00)
balance (post migration)
1 2-Jun-00}0006020594 0020 Receipts and Payments do not I£22.83 089129 8-Jun-00I
balance (post migration)
12 9-Jun-00/0005182352 (0020 Receipts and Payments do not I£0.06 348309 9-Jun-00}
balance (post migration)
13) 2-Jun-00}0006020605 0020 Receipts and Payments do not I-£6.19 151309 12-Jun-00}
balance (post migration)
14 8-Jun-00)0006081179 0020 Receipts and Payments do not I£37,423.02 004337 13-Jun-00)
balance (post migration)
15) 9-Jun-00/0006090609 (0020 Receipts and Payments do not I£18,711.51 004337 13-Jun-00
balance (post migration)
16) 26-May-00I0005260707 0020 Receipts and Payments do not I-£7.60 224941 14-Jun-00}
balance (post migration)
17 22-May-00]0005220545 0020 Receipts and Payments do not I£15.20 224941 14-Jun-00}
balance (post migration)
18) 2-Jun-00/0006020600 (0020 Receipts and Payments do not I£10.00 114912 19-Jun-00
balance (post migration)
19) 5-Jun-00}0006050525 0020 Receipts and Payments do not I£37.80 009323 19-Jun-00}
balance (post migration)
20 23-Jun-00}0006230740 0020 Receipts and Payments do not I£0.12 348309 23-Jun-00)
balance (post migration)
21 23-Jun-00]0006230746 (0020 Receipts and Payments do not I£440.50 113114 23-Jun-00}
balance (post migration)
Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
1 9-May-00}0005090929 10044, Transaction(s) polled by TIP but I£35.00 203705 9-Jun-00)
Inot by HAPS.
Date ReceivedI HSH Reference] Class Code Class Description Exception Value I FAD I Date Cleared PW I Agreed Closure Date

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

43
ICL Pathway
Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066
Version: 1.4
Date: 10.07.00

2I 9-May-00]0005090934 0044 'Transaction(s) polled by TIP but I£6,085.37 9-Jun-00}
Inot by HAPS
3 9-May-00}0005090957 0044, Transaction(s) polled by TIP but I£4,060.23 9-Jun-00)
Inot by HAPS.
4 6-May-00/0006051782 0044 Transaction(s) polled by TIP but I£0.00 272205 16-Jun-00)
Inot by HAPS
Date ReceivedI HSH Reference I Class Code Class Description Exception Value I FAD I Date Cleared PW I Agreed Closure Date
1 9-May-00/0005090861 0045 Transaction(s) polled by HAPS I£1,322.06 8-Jun-00)
but not by TIP
2 5-May-00/0005050429 0045 Transaction(s) polled by HAPS I£1,021.98 8-Jun-00)

but not by TIP

missing / null

Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
1 5-May-00}0005050446 0046 Missing AP transaction(s) £0.00 8-Jun-00)

Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
1 28-Mar-00I0003281187 0050 Duplicate AP transaction £2,341.81 245329 14-Jun-00)
2 26-Jun-00I0006191620 (0050 Duplicate AP transaction £1, 158.04 222855, 26-Jun-00

Date Received} HSH Reference I Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
1 12-Jun-00I0006091450 0053 IAPACHI rejects transaction(s) _I£4.45 262205 14-Jun-00)

Date ReceivedI HSH Reference] Class Code Class Description Exception Value I FAD IDate Cleared PW I Agreed Closure Date
1 21-Jun-00I0006210438 0056 [Confirmed APS/TPS exception I£5.00 239130 28-Jun-00}

Date ReceivedIHSH ReferenceI Class Code Class Description Exception Value I FAD I Date Cleared PW I Agreed Closure Date
1 1-Jun-00/0006010735 0058 Mandatory transaction column isI/£20.00 138912 41-Jun-00}

missing / null

2I 26-May-00I0005261255 0058 Mandatory transaction column isI£0.00 201420 5-Jun-00)

IDate ReceivedI HSH Reference I Class Code I

Class Description

IException Value

I FAD IDate Cleared PW I Agreed Closure Date I

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE
ICL Pathway
Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

3 31-May-00/0005310534 0058 Mandatory transaction column isI£7,219.88 054948 5-Jun-00}
missing / null

4 31-May-00]0005310557 0058 Mandatory transaction column isI£6,561.10. 104925 5-Jun-00)
missing / null

5I 31-May-00]0005310563 0058 Mandatory transaction column isI£16,084.25 151523 5-Jun-00)
missing / null

6I 31-May-00]0005310569 0058 Mandatory transaction column isI£16, 168.50 161859 5-Jun-00)
missing / null

7 31-May-00]0005310574 0058 Mandatory transaction column isI£14,270.30 182337 5-Jun-00)
missing / null

8] 31-May-00]0005310595 0058 Mandatory transaction column isI£8,141.01 185504 5-Jun-00)
missing / null

9I 31-May-00/0005310578 0058 Mandatory transaction column isI£12,755.59 227207 5-Jun-00)
missing / null

10 31-May-00}0005310583 0058 Mandatory transaction column isI£12,673.99 266424 5-Jun-00}
missing / null

1 12-Jun-00]}0006120979 0058 Mandatory transaction column isI£8.87 380422 12-Jun-00}
missing / null

12 20-Jun-00}0006201112 0058 Mandatory transaction column isI£94.59 344136 20-Jun-00)
missing / null

13) 22-Jun-00/0006220636 0058 Mandatory transaction column is/£330.00 162217 22-Jun-00}
missing / null

14 26-Jun-00}0006260546 0058 Mandatory transaction column isI£40.00. 157611 26-Jun-00)

missing / null

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

45
ICL Pathway

Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

Incidents Brought Forward

April 2000
[Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD [Date Cleared By PW I Agreed Closure Date
1]7-Apr-00 10004071439 0002 Signed re-printed paper CA £0.00 1281309 I19-Apr-00
does not agree with electronic
CA
2}13-Apr-00 10004131255 0002 Signed re-printed paper CA £15.00 127131 I20-Apr-00
does not agree with electronic
CA
Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date
1I23-Mar-00 10003221771 0009 ‘Transaction for un unknown = I£0.00 '4-Apr-00
mode as per mode parameters
2I3-Apr-00 10003290920 0009 ‘Transaction for an unknown = I£0.00 44-Apr-00
mode as per mode parameters
[Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date
1}4-Apr-00 10003170064 0050 Duplicate AP transaction £27.75 108114 I6-Apr-00
Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date
1]5-Apr-00 10004050697 0056 Confirmed APS/TPS exception I£240.00 1004106 I11-Apr-00

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

46
ICL Pathway

Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

[Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date
1]12-Apr-00 10004121420 0058 Mandatory transaction column I£0.50 1015642 I12-Apr-00
is missing / null
2I7-Apr-00 10004060439 0058 Mandatory transaction column I£43.14 1487201 I19-Apr-00
is missing / null
3)7-Apr-00 10004070616 0058 Mandatory transaction column I£271.75 1015642 I19-Apr-00
lis missing / null
4/13-Apr-00 10004131090 0058 Mandatory transaction column I£204.62 104140 I19-Apr-00
is missing / null
5]13-Apr-00 10004131104 0058 Mandatory transaction column I£224.00 394329 I19-Apr-00
is missing / null
May 2000
[Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD [Date Cleared By PW I Agreed Closure Date
1I2-May-00 10005020525 0001 Committed Cash Account 22-May-00
does not agree with
Electronic Cash Account
Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date
1)15-May-00 0005020587 0009 Transaction for an unknown 15-May-00
mode as per mode
parameters
Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date
2I19-May-00 _I0005182291 {0018 Customer /Clientenquiry I£43.66 114817 I19-May-00
3}18-May-00 0005181376 I0018 ‘Customer / Client enquiry 342410 [23-May-00
4/18-Apr-00 (00041801655 I0018 Customer / Client enquiry [£0.00 1084140 I24-May-00
5I8-May-00 10004120800 0018 Customer / Client enquiry 182227 I24-May-00

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

47
ICL

Pathway

Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date
6I15-May-00 {0005111678 0018 Customer / Client enquiry 24-May-00
[Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date
2I3-May-00 10005030477 0019 Receipts and Payments do I£24.97 105904 I5-May-00
not balance (migration)
3/8-May-00 10005080619 0019 Receipts and Payments do I£48.06 1052904 )9-May-00
not balance (migration)
4/8-May-00 10005080631 {0019 Receipts and Payments do I£11.55 1056900 I9-May-00
Inot balance (migration)
5/8-May-00 10005080731 0019 Receipts and Payments do I£2,298.64 1060904 )9-May-00
not balance (migration)
6I8-May-00 10005080746 0019 Receipts and Payments do I£36.03 105900 I9-May-00
not balance (migration)
7I8-May-00 10005080748 I0019 Receipts and Payments do I£100.00 112923 I9-May-00
not balance (migration)
8/8-May-00 (0005080753 0019 Receipts and Payments do I£1,882.00 113937 I9-May-00
not balance (migration)
14/8-May-00 10005080888 0019 Receipts and Payments do I£33.22 161909 I9-May-00
not balance (migration)
17I8-May-00 10005080952 0019 Receipts and Payments do I£194.08 1244320 I9-May-00
Inot balance (migration)
22/8-May-00 (0005080975 0019 Receipts and Payments do I£27.10 1239909 I9-May-00
not balance (migration)
25/3-May-00 10005030466 0019 Receipts and Payments do I£34.00 1010941 I9-May-00
not balance (migration)
30/28-Apr-00 10004201872 I0019 Receipts and Payments do I£14.66 143941 I10-May-00
Inot balance (migration)
31)/28-Apr-00 10004251960 0019 Receipts and Payments do I£256.00 1212909 I10-May-00

not balance (migration)

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

48
ICL

Pathway

Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

[Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date

33/28-Apr-00 (0004251938 0019 Receipts and Payments do I£1,054.19 1226909 I10-May-00
not balance (migration)

35/28-Apr-00 10004270503 0019 Receipts and Payments do I£888.00 1086909 I10-May-00
not balance (migration)

38/8-May-00 10005080607 0019 Receipts and Payments do I£656.25 1051904 I10-May-00
not balance (migration)

41/8-May-00 10005080739 0019 Receipts and Payments do I£200,423.80 071900 I12-May-00
not balance (migration)

42/12-May-00 I0005120806 0019 Receipts and Payments do I£5,469.48 169948 I12-May-00
Inot balance (migration)

50/18-May-00 0005180641 I0019 Receipts and Payments do I-£100.00 (057912 I18-May-00
not balance (migration)

55/19-May-00 0005190518 I0019 Receipts and Payments do I-£218.42 1062912 I22-May-00
not balance (migration)

56/19-May-00 I0005190540 {0019 Receipts and Payments do I-£33.61 1067912 I22-May-00
not balance (migration)

57/19-May-00 0005190545 I0019 Receipts and Payments do I-£290.00 1071912 I22-May-00
not balance (migration)

59/19-May-00 0005190553 I0019 Receipts and Payments do I-£97.50 108925 I22-May-00
not balance (migration)

60/19-May-00 I000519035 0019 Receipts and Payments do I£92.12 1063912 I22-May-00
Inot balance (migration)

61/19-May-00 I0005190557 {0019 Receipts and Payments do I£307.78 114912 I22-May-00
Inot balance (migration)

62/19-May-00 I0005190559 0019 Receipts and Payments do I£2,324.58 118925 I22-May-00
not balance (migration)

64/19-May-00 0005190566 0019 Receipts and Payments do I-£606.59 170925 I22-May-00
not balance (migration)

65/19-May-00 I0005190568 {0019 Receipts and Payments do I-£2.50 192246 I22-May-00
not balance (migration)

76/19-May-00 0005190605 I0019 Receipts and Payments do I-£46.35 1488641 I22-May-00
not balance (migration)

[Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

49
ICL

Pathway

Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474
FUJ00058474

Ref: CS/REP/066

Version: 1.4
Date: 10.07.00

77\19-May-00 I0005190610 {0019 Receipts and Payments do I-£14.10 1091912 I22-May-00
not balance (migration)
[Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD [Date Cleared By PW I Agreed Closure Date
78/18-May-00 I0005180653 0019 Receipts and Payments do I£5.00 111912 I25-May-00
not balance (migration)
79/26-May-00 0005260592 I0019 Receipts and Payments do I£4.50 1076925 I26-May-00
not balance (migration)
80/26-May-00 I0005260606 {0019 Receipts and Payments do I-£200.00 1081907 I26-May-00
Inot balance (migration)
81/26-May-00 0005260614 I0019 Receipts and Payments do I£5.00 1091907 I26-May-00
not balance (migration)
83/26-May-00 0005260624 I0019 Receipts and Payments do I£3.75 129818 I26-May-00
not balance (migration)
85/26-May-00 I0005260632 I0019 Receipts and Payments do I£24.38 154208 I26-May-00
not balance (migration)
90/26-May-00 0005260669 0019 Receipts and Payments do I£141.15 1228907 I26-May-00
not balance (migration)
[Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date
20/26-Apr-00 10004250791 I0020 Receipts and Payments do I£29,751.29 134129 I31-May-00
not balance (post migration)
[Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD [Date Cleared By PW I Agreed Closure Date
1I3-May-00 (0005030688 [0022 Deleted Stock Unit (SU) £0.00 1049201 I10-May-00
[Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date
1/25-Apr-00 10004251562 0044 Transaction(s) polled by 181714 I5-May-00
TIP but not by HAPS

[Date Received [HSH Reference IClass Code IClass Description

Exception Value IFAD

IDate Cleared By PW I Agreed Closure Date

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

50
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00
[__1]5-May-00 [0004071051 —[oo46 [Missing AP transaction(s) [£46.65 [018136 [5-May-00 ]
[Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date
1}10-May-00 0005081125 0051 ‘Spurious AP sequence £214.36 1241832 I23-May-00
number
2I23-May-00 0005191058 /I0051 Spurious AP sequence £10.00 136130 I23-May-00
number
3}15-May-00 I0005111297 0051 Spurious AP sequence 1003410 I24-May-00
number
[Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date
1I23-May-00 I0005191093 {0052 IHAPS rejects transactions I£56.00 1069114 I23-May-00
Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date
1}15-May-00 0005111723 I0053 IAPACHI rejects 313704 I24-May-00
itransaction(s)
[Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date
1/9-May-00 10005090546 + I0058 Mandatory transaction £457 ,974.47 11-May-00
column is missing / null
2/15-May-00 I0005150370 0058 Mandatory transaction £0.00 176323 I15-May-00
column is missing / null
3)15-May-00 0005150802 0058 Mandatory transaction £306.55 1227226 I15-May-00
column is missing / null
4/17-May-00 0005170446 0058 Mandatory transaction £420.00 1255238 I17-May-00
column is missing / null
5]18-May-00 0005181404 0058 Mandatory transaction £0.00 1203217 I23-May-00
column is missing / null
6I24-May-00 I0005240415 {0058 Mandatory transaction £61.06 177323 I24-May-00
column is missing / null
Date Received IHSH Reference IClass Code IClass Description Exception Value IFAD Date Cleared By PW I Agreed Closure Date

© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
51
ICL Pathway
Customer Service
Management Support Unit

MONTHLY INCIDENT REVIEW

FUJ00058474

FUJ00058474

Ref: CS/REP/066
Version: 1.4
Date: 10.07.00

column is missing / null

7I30-May-00 0005300765 0058 Mandatory transaction £29.94 380422 I30-May-00
column is missing / null
8/30-May-00 I0005300783 0058 Mandatory transaction £208.00 1204420 I30-May-00

© 2000 ICL Pathway Ltd

COMMERCIAL IN CONFIDENCE

52
FUJ00058474

FUJ00058474
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.4
Management Support Unit Date: 10.07.00

5. June 2000 - KEY INCIDENTS REQUIRING DISCUSSION

RED Reference Summary Recommendation

None

© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
53