FUJ00067709
FUJ00067709
Peak Incident Management System
Call Reference PC0054375 Call Logger Customer Call_ -- EDSC
Release Targeted At -- CSR-CI4R Top Ref /E-0009202355
Gall Type ae Has ALL ResponseCategories for Admin Peony bo Bross toeped
Contact EDSC ‘Call Status Closed -- Unpublished known
: ‘error
Target Date 25/09/2000 Even 0
Days)
Summary CI4 - P&A Bulk input problem :
Progress Narrative
[Date:20-Sep-2000 13:39:00 Uscr: Customer Call
CALL PC0054375:Priority B:CallType L - Target 25/09/00 14:39:22
20/09/00 14:06 CI4 pm reports how to put through a family tax credit
20/09/00 14:09 HSHCT416
training: advised pm on how to put this through the system
when using the CPP no. OBCS Manual
when in the sales stack then selcts cash message on screen
"settlement failed Source:EPOSSSet Error [oxD] Type
dismatch"
txied using the Bulk inpit same message appears -
20/09/00 14:24 HSHCT416
lAdvice: Family ta x credit foil £108.13
lsu AA
SER ID ADUOO1
20/09/00 14:41 sMccT4i6
information: Spoke to Richard Coleman and he advises to sign the call to
ssc.
If} Call details
jpiagnostician name:
customer opened date 20/09/2000 14:06:41
CALL PC0054375 opened
(0-Sep-2000 14:54:00 Uscr:Barbara Longley
[the call summary has been changed from:
cla pm reports how to put through a family tax cr
fhe call summary is now:-
cl4 = Settlement failed Source:EPOSSSet Error
target Release updated to CSR-CI4R
CALL PC0054375:Priority B:Callfype N - Target 25/09/00 14:39:22
Product EPOSS & DeskTop added
lDate:20-Sep-2000 17:17:00 Uscr:John Simpkins
IPRESCAN: Family Credit is PsA group 8, which is CPP 12 or 26.
fhe call summary has been changed from:-
cI4 - Settlement failed Source:EPOSSSet Error
(the call summary is now:-
cl4 - Settlement failed
urce :EPOSSSet Error
bate: 20-Sep-2000 17:28:00 User:John Simpkins
[fhe call summary has been changed fro
cla - Settlement failed Source:EPOSSSet Error
[fhe call summary is now:
cra - Family Tax Credit problem
IF} Response :
IPRESCAN: Other problems have been reported on this new product. See call
Pco054305 (-0009193148), routing to CS REF DATA to see if this is the same
jproblem.
[END OF REFERENCE 21787983]
Responded to call type N as Category 40 -Incident Under Investigation
[the response was delivered to: PowerHelp
[the Call record has been transferred to the Team: CS-RefDataTeam
Defect cause updated to 99:General - Unknown
tours spent since call received: 0 hours
jbate:21-Sep-2000 09:46:00 User:Kevin McKeown
It believe this is more likely to be the new Working Family Tax Credit, Group
IBB, CPP 081.
jéraham Jennings in OTT would be a good person to chase on this, I believe he
has raised a PinICL on this problem which is particular to CI4 offices.
[fhe Call record has been transferred to the Team: EDSC
FUJ00067709
FUJ00067709
flours Spent since call veceived: 0 hours
Date:21-Sep-2000 13:15:00 User:Barbara Longley
liave spoken to SMC who say that they are not issuing a master Call as planned
ecause there is a workaround.
[Date:21-Sep-2000 14:44:00 User:John Simpkins
[fhe call summary has been changed from
cl4 - Family Tax Credit problem
{fhe call summary is now:-
cl4 - P&A Bulk input problem
lDate:21-Sep-2000 14:54:00 User:Diane Rowe
If} Response :
JPRESCAN:
le have written a KEL for this ~ DSeddon404Q.
[this gives an avoidance action which I believe that HSH are already advising
callers.
[END OF REFERENCE 21804939]
Responded to call type N as Category 65 -Unpublished Known Error
Hours spent since call received: 0 hours
CALL PC0054375 closed: Category 65, Type N
fhe response was delivered to: PowerHelp
Root Cause General - Unknown
Logger : _ Customer Call_ -- EDSC
Subject Product EPOSS & DeskTop -- (version unspecified)
Assignee _Unassigned_ -- EDSC
Last Progress 21-Sep-2000 14:54 -- Diane Rowe