FUJ00068069
FUJ00068069
Peak Incident Management System
Call
Reference PC0054639 Call Logger
Release Targeted At -- CSR-CI4R Top Ref
Call Type a Has ALL ResponseCategories for Admin Bacay
Contact EDSC Call Status
Effort (Man
Target Date 28/09/2000 Days)
Summary Cl4 - 2 files exist in directory /bvnw0/apsroot
Progress Narrative
_ Customer Call_ -- EDSC
E-0009252355
B -- Progress stopped
Closed -- Advice and guidance
given
0
[Date:25-Sep-2000 15:49:00 User: Customer Call_
lcALL. PCO054639: Priority B:CallType L - Target 28/09/00 16:49:24
25/09/00 16:41 2 files exist in directory /bvnw01/apsroot/SPM/customer/2415/o
jatout
lf) Call details
lbiagnostician name:
customer opened date 25/09/2000 16:41:28
CALL Pc0054639 opened
Date: 25-Sep-2000 16:01:00 Uscr:Barbara Longley
[the call summary has been changed from:
2 files exist in directory /bvnw01/apsroot/SPM/cus
the call summary is now:
cra - 2 files exist in directory /bvnw0l/apsroot
target Release updated to CSR-CI4R
CALL PC0054639:Priority B:CallType N - Target 28/09/00 16:49:24
product APS added
bate:25-Sep-2000 16:26:00 User:Stephen Gardiner
It think the directory should be /bynw01/apsroot /SPM/customer/2415/o
lutput rather than /bvnw01/apsroot/SPM/customer/2415/0
Jatout. sc
Dat ¢:26-Sep-2000 12:40:00 Uscr:Gary Maxwell
IF} Response =
IPRESCAN ~ Done.
[END OF REFERENCE 21867756]
Responded to call type N as Category 40 -Incident Under Investigation
[the response was delivered to: PowerHelp
[the Call record has been assigned to the Team Member: Jim Anscomb
Defect cause updated to 99:General - Unknown
Hours spent since call received: 0 hours
bate: 26-Sep-2000 13:45:00 User:Barbara Longley
fhe Call record has been assigned to the EDSC Team Member, Jim Anscomb
[END OF REFERENCE 21869648]
Responded to call type N as Category 40 -Incident Under Investigation
[the response was delivered to: Powerlielp
lbate:27-Sep-2000 13:30:00 User:dim Anscomb
If) Response :
fhe tariff file sent by SPM client 2415 was OK, the calorific value file had
la spurious <tab> character at the end of line 3 which caused the file to be
rejected.
client was asked to resend the corrected CVD file.
(END OF REFERENCE 21894265]
lkesponded to call type N as Category 94 ~Advice and guidance given
fours spent since call received: 0 hours
ALL PC0054639 closed: Category 94, Type N
fhe response was delivered to: Powerllelp
FUJ00068069
FUJ00068069
Ppate:27-Sep-2000 13:34:00 User: Customer Call_
Jbate and time complete: 27/09/2000 14:39:16
service Complete (Confirmation) Received
Root Cause General - Unknown
Logger _Customer Call_ -- EDSC
Subject Product APS -- (version unspecified)
Assignee Deleted User -- EDSC
Last Progress 27-Sep-2000 13:34 -- Customer Call_