FUJ00075375
FUJ00075375
Peak Incident Management System
Call Reference PC0055303 Call Logger POA Deleted User -- Deleted Team
Release Targeted At -- Unknown Top Ref 100000317
Call Type null Priority
Contact Deleted Contact Call Status Closed -- Initial
Target Date 07/11/2000 Effort (Man Days) 0
Summary PM-CS Require Formal Route to EDS/DSS via PON
All References — Type Value
Customer reference 100000317
Customer reference P10000095
Customer reference P1000099
Progress Narrative
[date:06-Oct-2000 11:02:00 User:Mike Stewart
keferences entered ar
Product General/Other/Misc Operational procs. added
target Release entered: Unknown
lPM-CS Require Formal Route to EDS/DSS via PON
pathway CS do not have a formal route through PON to EDS who operate the
IESNCS system at the DSS Washington.
Recent CHANGE to OAS.
le recently had difficulty in getting a FIX for CI4 that was required to the
AS (OBCS Access System)system that resides in the ESNCS system at the DSS
lashington. The issues were 1. The contact routes, unclear as we ended up
talking to sevearl people in DSS and EDS, eventually it was John Lees at
uyhtam who took responsibility and raised the AR (Activity Request) to
lapprove the change at the DSS and the sanction for EDS to get the change
jone. 2.The delivery method of the fix, eventually agreed with EDS to use the
lest Delivery method from the TEST Sequent box in Feltham and deliver to the
IESNCS test system NLE 019 in Washington. delivery method OK but need to
lunderstand if we need to keep this available for any future change.
n~Going Support/Opeartional issues.
ith the growth of the transaction file going back from pathway to the ESNCS
system we initially had volume size problems in that EDS had NOT made the
required File Store available to get the files across. this was resolved
after a meeting with Mike Hannon, Liz Darbon & Ijaz Bhatti- EDS made more
store available. Also there was an issue around the changing of PASSWORDs
levery 30 days, EDS change but dont inform Pathway VME support team in Belfast
jpf the change. Current issues are that the STORE is running out again as the
file has increased significantly and the passwords are still being changed
ithout notification. Actions Pathway could take are to limit the number of
lays of files held to 6 rather than the 7 by getting Housekeeping each day to
\delete the prevoius 7th day, thus making more store available........this
411 yesult in a CHANGE and would presumably suffer the same problems as
kirst listed. Pathway could take control of the PASSWORDS from EDS again this
jould require a change or AR.
[fhe other main issue that is currently effecting the OPERATION is that the
FILE size on a MONDAY night has now grown bigger than the 131mb limited set
lby VME as a file transfer, we are currently having to get a memeber of the
support team on-site at Belfast at midnight to get the file sent manually.
fhe fix for this is being developed within ICL/HPS for the fix to VME. So
hen this is ready there will need to be the change applied to the EDS Vme
system, so again we need to understand the route for the deivery and
installing of the fix.
Pathway Cs feels it has NO DEFINED ROUTE via PON to the DSS/EDS for these
issues.
jould ask PON SM to take on as a problem to define the correst route and
jprodedure asthe DSS are their customer.
bate: 06-Oct-2000 11:03:00 User:Mike Stewart
CALL PC0055303 opened
CALL PC0055303:Priority A:CallType Z - Target 07/11/00 20:00:00
Date:03-Nov-2000 15:01:00 Uscr:Mike Stewart
If} Response :
It have been discussing the issues with Paula Astles and she has forwarded me
lb contact suppiled by the DSS Netwrok Banki ntact over
the EDS issues , her name is Rosie Waring -
It will be contacting her shortly and discussing
[END OF REFERENCE 22685434]
kesponded to call type % as Category 2 -Progress update
[the response was delivered on the system
he issues.
FUJ00075375
FUJ00075375
Date: 21-Nov-2000 1
lr} Response
It have contacted Rosie (Ware) and I have emailed her the issues 4 off, we are
currently in discussions.
(END OF REFERENCE 23105632]
Responded to call type % as Category 2 -Progress update
the response was delivered on the system
1:00 User:Mike Stewart
Date: 28-Dec-2000 14:37:00 User:Mike Stewart
I} Response :
Rosie has produced a contact list from the EDS side which is currently with
lA department, she is awaiting a response to this, we have nearly reached
lagreement on contact routes and problems still outstanding to be resolved.
Rosie I believed has now changed her role so I believe PON are looking for a
ore suitable contact.
[END OF REFERENCE 23932516]
Responded to call type Z% as Category 2 —Progress update
fhe response was delivered on the system
bate:01-Feb-2001 1
If} Response :
It have received formal document from Rosie at EDS as to
lactions/Routes/Contacts and Issues. Have updated and returned to her, require
confirmation of who the interface contact will be. We have still 1
Joutstanding action which I need to get resolved soon that of the growing
jrequirement for more file store.
[END OF REFERENCE 24533333]
Responded to call type % as Category 2 -Progress update
2:00 Uscr:Mike Stewart
[Date:01-Feb-2001 16:03:00 User:Mike Stewart
[the response was delivered on the system
bate:16-Feb-2001 1
Ir} Response
le have contacted Rosie Ware recently and she has sorted out the File Store
requirement so that issue is now resolved. I belive that we can close down
this call once I establish that Rosie is still the route into EDS or who her
replacement is.
[END OF REFERENCE 24827038]
Responded to call type Z as Category 5 -Monitoring
[the response was delivered on the system
3:00 User:Mike Stewart
JDate:16-Mar-2001 14:30:00 Uscr:Janet Reynolds
[the call references have been updated. They are now:~
It Customer reference : 100000317
jDate:24-May-2001 12:36:00 Uscr:Janet Reynolds
the call references have been updated. They are now:-
[t Customer reference : 100000317
customer reference : P10000095
customer reference : P1000099
lDate:17-dul-2001 11:23:00 User:Mike Stewart
Ir) Response =
je now have a formal route to eds through Rosie ware and John lees, also a
lca1l ccode and route has been set up for EDS tpoplace calls with the Horizon
Jiesk.
(END OF REFERENCE 27004723]
JDate:47-dul-2001 11:24:00 User:Mike Stewart
Responded to call type %Z as Category 15 ~Completed
Hours spent since call received: 0.5 hours
befect cause updated to 41:General - in Procedure
[fhe response was delivered on the system
Jbate:17-Jul-2001 11:25:00 User:Mike Stewart
CALL PC0055303 closed: Category 15, Type 2
Hours spent since call received: 0.1 hours
Root Cause General - in Procedure
Logger POA Deleted User -- Deleted Team
FUJ00075375
FUJ00075375
Subject Product General/Other/Misc -- Operational procs. (version unspecified)
Assignee Deleted User -- Deleted Team
Last Progress 17-Jul-2001 11:25 -- Mike Stewart