FUJ00075674
FUJ00075674
Peak Incident Management System
[Call Reference PC0027346 [Call Logger Deleted User -- Deleted Team
Release [Targeted At-- BI 3 [Top Ref’ IEPOSS-Des
(Call Type Live Incidents Priority IC -- Non-critical
‘Contact, DeletedContact [Call Status [Closed -- Documentation Fix Available to Call Logger
(Target Date [08/07/1999 Effort (Man Days) fo
Summary AW - No Attribute Grammar Catalogue
[All References Type Value
[Other IEPOSS-Des
[Other THAudit
Progress Narrative
bate :01-Jul-1999 08:03:00 User:de1(04/04 Jan Holmes)
CALL PC0027346 opened
References entered are:-
lt other : JHAudit
product Infrastructure Unknown Infra'sture added
target Release entered: IR - CSR
law - No Attribute Grammar Catalogue
the ability to interrogate TMS Journals is an integral element of the Audit
solution that we supply to POCL. The interrogations are achieved using
IR-Query and constructing SQL type query statements. The structure of the TMS
records is complex and uses Attribute Grammar to establish identities for the
record attributes. There is currently no definitive catalogue of the
attribute grammer used in the Horizon solution which makes the construction
of an R-Query statement to meet a customer's business enquiry difficult, time
consuming and very ‘hit and miss'. A comprehensive ATG, providing details of
the attribute charateristics would improve the efficiency of this part of the
audit Solution.
CALL Pc0027346:Priority C:CallType L - Target 08/07/99 0:
the Call record has been transferred to the Team: QFP
Hours spent since call received: 0
20:
hours
bate :01-Jul-1999 08:27:00 User:Lionel Higman
the Call record has been assigned to the Team Member: Richard Laking
Defect cause updated to 99:General - Unknown
Hours spent since call received: 0 hours
Date :0S-Jul-1999 10:31:00 User:Lionel Higman
the Call record has been transferred to the Teai
Hours spent since call received: 0 hours
Infrastruc-Des
bate :05-Jul-1999 11:53:00 User:De1(04/03 Richard Laking)
Ithe Call record has been assigned to the Team Member: Richard Laking
Hours spent since call received: 0.1 hours
Date:16-Jul-1999 11:03:00 User:Deleted User (Asim Mushtaq feb01)
Ir} Response :
Response Category changed to 54, at request of OFP.
[END OF REFERENCE 11816693]
Responded to call type L as Category 54 -Live Fix Impact Required
Hours spent since call received: 0 hours
the response was delivered on the system
bate :22-Jul-1999 08:56:00 User:Del (04/03 Richard Laking)
IF} Response :
Poss Attribute Grammar is defined in EP/DES/002 , but this is incomplete and
Jout of date due to changes made in the EPOSS system.
Forwarding to Phil Hemingway for details of when updates are planned to this
Jdoument to reflect the implemented CSR solution.
Routing to EPOSS-PRE-DEV FAO Phil Hemmingway , please return to
infrastructure Design on completion
[END OF REFERENCE 11856354)
Responded to call type L as Category 38 -Potential Problem Identified
the response was delivered on the system
lhe Call record has been transferred to the Team: EPOSS-Pre-Dev
Defect
ours spe:
use updated to 15:Development - Low Level Design
0.5 hours
Date:26-Jul-1999 14:01:00 User:Deleted User (Mark McGrath left Ju1/00)
jwith reference to specifically EP/DES/002.doc I think this should go to
jeither Phil Hemingway or Gareth Jenkins.
Phil, is this specifically for our ‘design’ or should it be referred to the
Irpa.
Austin
[the Call record has been assigned to the Team Member: Phil Hemingway
Hours spent since call received:
1 hours
FUJ00075674
FUJ00075674
pate :14-Dee-1999 08:45:00 User:Lionel Higman
Removing IR register
target Release updated to CSR
bate :12-Jan-2000 09:52:00 User:Lionel Higman
IcsR is no longer a valid target release. Moving target forward to earliest
valid value.
target Release updated to CSR-CI2_2R
bate :15-Feb-2000 11:21:00 User:Les Ong
ffarget Release updated to CSR-CI4
Date :11-May-2000 09:02:00 User:Del(01/04 John Newitt)
contact changed to Brian Mooney
bate:18-May-2000 14:58:00 User:Lionel Higman
ffarget Release updated to CSR-CI4U1
bate :06-ul-2000 09:21:00 User:Lionel Higman
this PinICL has been assigned a CS categorisation of B (fix before
lo1/01/2001). Target Release set to CI4RB to reflect the categorisation.
target Release updated to CSR-CI4RB
bate :12-Jul-2000 16:05:00 User:de1(01/01 Denise Jackson)
Ihe call references have been updated. They are now:—
other : JHAudit
ir other : B
bate :28-Jul-2000 19:16:00 User:QFP -Administrator
target Release updated to M1
jOFP authorised categorisation C
the call references have been updated.
other : JHAudit
It other : c
They are now:-
bate :31-Jul-2000 13:57:00 User:Lionel Higman
Ihe Call record has been transferred to the Teat
Hours spent since call receive
: EPOSS-Dev
0 hours
bate:31-Jul-2000 16:30:00 User:Les Ong
the Call record has been assigned to the Team Member: Phil Hemingway
Hours spent since call received: 0 hours
bate :11-Aug-2000 12:51:00 User:Phil Hemingway
Ihe Call record has been transferred to the Team: EPOSS-Des
0.1 hours
Hours spent since call receive
Date :0S-Sep-2000 15:06:00 User:de1(01/01 Denise Jackson)
target Release updated to MiClone
pate :11-Jan-2001 13:44:00 User:de1(01/01 Denise Jackson)
rutures confirmed by QFP
ffarget Release updated to DTL - unknown
he call references have been updated. They are now:-
other : JHAudit
In Other : EPOSS-Des
Ihe Call record has been transferred to the Team
Hours spe 11 received: 0 hours
Futures
t since ci
Date :26-Feb-2001 09:50:00 User:Lionel Higman
FUJ00075674
FUJ00075674
lrarget Release updated to NFR - No Fix Reqd
IF} Response +
with apologies for delay, it was agreed at the OFP/RMF meeting om 01/02/01
that this should be returned as no fix required.
[END OF REFERENCE 25001716)
Responded to call type L as Category 68 -Administrative Response
Hours spent since call received: 0 hours
IThe response was not delivered to external mailer as email address is invalid
Date:26-Feb-2001 09:51:00 User:Lionel Higman
the Call record has been transferred to the Team: AuditPolicy
Date :26-Feb-2001 09:52:00 Use
Hours spent since call received
Date:12-Sep-2001 08:28:00 Use
target Release updated to BI_3
Date :12-Sep-2001 11:05:00 User:del(04/04 Jan Holmes)
Ithe call record has been assigned to the Team Member: Jan Holmes
Hours spent since call received: 0 hours
Date :12-Sep-2001 11:08:00 User:de1(04/04 Jan Holmes)
this has been identified as a requirement for Network Banking and has been
included in the NWB Performance Improvements document. It has not been
transferred to the SDS but the PinICL remains open pending the delivery o:
such a catalogue as part of BI3.
Date :13-Nov-2003 08:43:00 User:Lionel Higman
product Infrastructure Unknown Infrastruct added
Date :13-Nov-2003 08:44:00 User:Lionel Higman
product Infrastructure Unknown Infra'sture deleted
product Infrastructure Unknown Infrastruct updated
Date :09-Fan-2004 14:07:49 User: Customer Call_
Response Category changed to 54, at request of QFP.
Date :09-Jan-2004 14:07:50 User:_Customer Cal1_
IEPoss Attribute Grammar is defined in EP/DES/002 , but this is incomplete and out of date due to changes made in the EPOSS
ystem. Forwarding to Phil Hemingway for details of when updates are planned to this doument to reflect the implemented CSR
solution. Routing to EPOSS-PRE-DEV FAO Phil Hemmingway , please return to Infrastructure Design on completion
With apologies for delay, it was agreed at the QFP/RMF meeting om 01/02/01 that this should be returned as no fix required.
bate:14-Jan-2004 08:13:59 User:Lionel Higman
Ithe Call record has been transferred to the Team: QFP
Hours spent since call received: 0 hours
pate :14-Jan-2004 08:15:27 User:Lionel Higman
Matt; this is the call we discussed yesterday afternoon re attribute grammar.
can we now tell Jan it exists and get him to close it? Lionel
bate:14-Jan-2004 08:15:28 User:Lionel Higman
the call record has been assigned to the Team Member: Mark Scardifield
Hours spent since call received: 0 hours
bate :14-Jan-2004 10:05:56 User:Matt Arris
iF} Response :
bate :14-Jan-2004 10:05:57 User:Matt Arris
there is a document in PVCS ref RD/DOC/002 at version 0.4 that is an up to
Jaate Attribute Grammar Catalogue. It is up to date with $50 collections;
although the header sheets have not been kept up to date with document
control information; e.g. release; document history; etc.
[END OF REFERENCE 36974568]
Responded to call type L as Category 58 -Documentation Fix Rel
Hours spent since call received: .4 hours
[the response was not delivered to external mailer as email address is invalid
ed to Call L
FUJ00075674
FUJ00075674
bate:14-Jan-2004 10:09:05 User:Matt Arris
Ihe Call record has been tr:
Hours spent since cal
ferred to the Team: Audit-Dev
.2 hours
Date:14-Jan-2004 13:36:38 User:Bryan Muir
for routing to Jan Holmes on stack ???
Ithe Call record has been transferred to the Team: QFP
via QFP. Received on AUDIT_DE
bate :14-Jan-2004 13:36:39 User:Bryan Muir
Hours spe 11 0.1 hours
ceive:
bate :14-Jan-2004 13:45:17 User:Lionel Higman
the Call record has been transferred to the Team: AuditPol
Hours spent since call received: 0 hours
bate :19-Jan-2004 12:43:20 User: Customer Call.
here is a document in PVCS ref RD/DOC/002 at
date with $50 collections, although the header sheets have not been k
version 0.4 that is an up to date Attribute Grammar Catalogue. It is up to
up to date with document control information, e.g.
release, document history, etc.
Date:21-Jun-2004 14:21:30 User:Lionel Higman
[the call TargetRelease has been changed from:-
Isr_3
the call TargetRelease is now:-
IBr_3
bate :21-Jun-2004 17:06:11 User:Lionel Higman
Ihe Call record has been assigned to the Team Member: Jan Holmes
pate :07-Jul-2004 13:34:43 User:Lionel Higman
JcALL PC0027346 closed: Category 58 Type L
Root Cause [Development - Low Level Design
Logger Deleted User -- Deleted Team
Subject Product Infrastructure -- Unknown Inffastruct (version unspecified)
[Assignee Deleted User -- Deleted Team
Last Progress [07-Jul-2004 13:34 -- Lionel Higman