FUJ00078636
FUJ00078636
Model Office Testing Incident Log Final Pass
Incident Log for Model Office Testing - As at Day 16
Key
MFBLT Must be fixed before Live trial
SFBLT Should be fixed before Live Trial
LT+ Must be fixed once Live Trial completes
UL Under Investigation
NFA No Further Action
OE Operational Error
KPR Issue identified as a known problem
Outstanding Incidents
Incident Ref. _IHD Ref /Area Description Resolution PinICL Priority _I Action
or / 02 F-9902180047_IData entry mistake made during manual migration - Availability I Awaiting confirmation [rom Migration team - Steve Grayston [21795 IMed. _ [UI
Horizon lof procedures to workaround confirms that he would like to see the HESO guide updated to
reflect procedures when errors made (i.e. receipt of Error
Notice, e.t.c.) - Call currently with Pathway procedures -
Procedures now updated - awaiting confirmation prior to
incident clsoure
02 704 F-9902180095 I No transactions shown on daily BES encashment report Pathway plan to deliver a work package to resolve this issue [21821 [Low IMBFLT
Horizon within the current MOT cycle.
02 / 08 E-9902180138 Card swiped before being activated was then subsequently Discussion required between Pathway & Product 21840 [Low UL
Horizon impounded Management as to whether a fix for this issue is required for
R2 or R2+
103 / 02 E-9902190054 Customer ‘s address changed to NFA on da Later on the same I Due to address change and stop being applied on the same 21855 IMed UL
CAPS day card was reported lost. A new card was expected on day 2, day. These 2 actions should have been intercepted by
but did not arrive (it had not been ordered) Pathway, and a new card generated.
UPDATE: Still with Pathway design
03 709 F-9902190123 [Incomplete manual benefit encashment receipt Procedures to be updated 21886 [low [UT
Horizon
03 / 11 E-9902190127 I AP transactions omitted for counter daily summaries 21889 I Med. UL
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Horizon
106 / 01 E-9902220105 I Procedures conflict with advice from the help desk Procedures to be changed 21955 I Low UL
Horizon
106 / 08 E-9902220208 IUnable to logon to training mode 21976 I Med. UL
Horizon
107 / 05 E-9902230071 I Receiving OBCS book into office and redirecting out are not IColin Oudot has confirmed that OBCS is not available in 22002 Med. UL
Horizon accessible either by touch screen nor by keyboard, to enable to Northern Ireland - Call left open as OBCS icons should be
input books details. Other icons on page are working. Occurred }marked ‘No Entry’
at Northern Ireland Outlet only
08 / 02 E-9902240020 IEPOSS - Report referred to incorrectly On Event Log Heme UL
Horizon. Med.
08 / 06 F-9902240043_ [EPOSS - stock data on stock unit balance snap shot not migrated _ [Pathway currently checking MiECCO mapping database, 22052 [Med UI
Horizon correctly lexpected to be resolved for LT
08 / 12 E-9902240136 IBES - Payment Locked After Voiding Transaction Known issue with migrated payments Low UL
Horizon Identified as ‘HOT’ issue
08 / 14 E-9902240152 ]EPOSS - Cash Flow Report Is Incorrect Low Ul
Horizon
08 / 15 E-9902240153 _IEPOSS - Same PUN impouded twice is displayed twice on PUN Low UL
Horizon Impound report
08 / 22 F-9902240166 I EPOSS - volume displayed as negative on daily Cheque Listing, Low UL
Horizon Report
08 / 25 E-9902240169 IProcedural - Incorrect Procedure Recovering BES Transactions Low UL
Horizon
08 / 26 E-9902240170 [Volume of AP transactions on balance snapshot and office Priority upgraded by Product Management Med. [UI
Horizon. balance
08 / 28 E-9902240172 IProcedural - Incomplete Encashment Procedures Low UL
Horizon
08 731 F-9902240177 Procedural - Procedure unclear on BES Temp Token report Low Ur
Horizon.
08 / 36 E-9902250015 IProcedural - incorect prompt during Balancing Individual Stock Low UL
Horizon Unit
08 737 F-9902250018 Procedural - Options displayed incorrectly during Stock Unit Tow [UI
Horizon balance process
08 / 38 E-9902250019 IEPOSS.- Balance Reports CAP Warning Incorrect Low UL
Horizon
108 / 39 E-9902250021 ]EPOSS - Incorrect volume on PO paid (Counter Weekly) Med UL
Horizon.
08 / 40 E-9902250026 IProcedural - Two different end of day procedures Low UL
Horizon
08 / 42 E-9902250030_[EPOSS - Settlement icons Priority upgraded by Product Management Med. UL
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FUJ00078636
FUJ00078636
Model Office Testing Incident Log Final Pass
Horizon
TIP 685 E-9902240065 I TIP received transaction file which contained an unrecognised Explanation provided by Peter Jeram - item generated during Low UL
TIP item id of 20000 migration process, and will be investigated as part of the
migration-specific incident review
TIP 686 E-9902240084 I TIP received transaction file which contained invalid transaction: Low UL
TIP. modes
109 / 10 E-9902250065 I Access Control - Soft reboot allowed on system Low UL
Horizon
109 / 12 E-9902250069 IEPOSS - Office weekly summaries preview suspense account Low UL
Horizon
09/14 F-9902250075 IEPOSS - Weekly reports. Transfer in report showing previous BP_ [Currently with design 22160 [Med. [UT
Horizon figures
109 / 16 E-9902250112 ]IEPOSS - Event log shows wrong information. Heme UL
Horizon. Med.
09 / 17 E-9902250115 I Procedural - Using scales procedures incorrect Low UL
Horizon
109 / 18 E-9902250119 I AP- AP reports not aligned Low UL
Horizon.
109 / 20 E-9902250123 I Procedural - producing office cash account. Low Ul
Horizon
09 / 21 E-9902250131 IBES - Child Benefit Encashment from a different territory - one Possibly on KPR? 22180 I Med. UL
Horizon payment available, one stopped - both should have been stopped
09 / 22 E-9902250150 I BES - Unable to perform casual agent encashment Related to Issue 03/05 22186 IMed. UL
Horizon Identified as ‘HOT’ issue in weekly progress meeting.
109 / 27 E-9902250164 IProcedural - Adding New User Med.* IUI
Horizon
109 / 29 E-9902250176 I BES - Unable to change customers nominated Post Office 22198 IMed.* UL
Horizon
109 / 30 E-9902250177 _]EPOSS - Unable to produce cash account report [System freezes for 1 hour +, works on retry 22199 IMed.* I UI
Horizon
TIP 689 E-9902250061 I TIP received transaction file for Wolves which included an Spurious Item ID generated during MiECCO migration 22156 IMed* UL
TIP unrecognised item ID (20000) which caused the TIP system to process.
abend. TIP will only accept items held in Ref, Data.
TIP 696 E-9902260074 I TIP received a transaction file which contained an invalid Low * UL
TIP transaction item mode. (item 2128, mode 1). No mode mappings
exist for this product in test data, however, there are mappings
within live data
TIP 701 E-9902260100 I TIP - PMSR reports detail 2 exceptions for a sinle transaction Identified as ‘HOT’ issue in weekly progress meeting 22251 Med.* UI
TIP reference - only one transaction was recovered at the counter,
therefore only 1 exception was expected
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Model Office Testing Incident Log Final Pass
TIP 700, E-9902260098 I TIP have received transaction files that contain details of voided Low * Ul
TIP and null BES transactions. Extra information is required for such.
transactions (i.e, NINO and amount), which was not supplied
10 / 01 E-9902250107 ICAPS have not received confirmation of two Stops placed on Problem within Oracle? Pathway to rectify 22169 IMed.* UI
CAPS: authorised payments. Now received, but awaiting fax confirmation
10 / 02 E-9902250083 ICAPS users were unable to place calls to the CMS Helpdesk 22161 Med.* UI
CAPS {acting as a BA Office call). Access was denied as the caller
identity was not recognised
10 / 04 E-9902260082 IEPOSS - Non balancing of cash account Awaiting information from Horizon - available on 05/03/99 I22242 IMed.* UI
Horizon
10 / 06 E-9902260099 ]EPOSS - Suspense account report is incorrect Fix currently in T& I 22252 Med. * Ul
Horizon.
10 / 07 E-9902260102 IAP- AP summary does not reflect the transactions 22256 IMed.* UI
Horizon
10 7 08 F-9902260097 I EPOSS - Cash flow report displays incorrect information [22246 [Med.* [UT
Horizon
10 / 09 E-9902260101 I BES - No payments available 22254 IMed.* IUL
Horizon
10 / 10 E-9902260103 IEPOSS - Unexpected windows message caused system to cash 22257 Med. * UL
Horizon and re boot
0/11 F-9902260110 I EPOSS - Cash account does not balance Med.* IUI
Horizon
10 / 12 E-9902260111 IEPOSS - Final office balance report incorrect 22262 IMed.* IUI
Horizon
10 / 13 E-9902260120 Helpdesk - Unable to perform lost PMMC procedure Med.* IUI
Horizon.
115 E-9902260008 IHAPS were unable to pickup transaction file for day 9, although Med.* [UI
HAPS control file was successfully received
117 F-9903010016 I HAPS Gateway routine monitoring did not puck up a transaction [22298 [Med.* [UT
HAPS: file on Saturday night
TIP 702 E-9902270006 I TIP received a transaction file for Celtic that contains org. Unit Low * UL
TIP version as 11. Reference data holds this value as 12 from
14/11/97
TIP 706 E-9903010045 I TIP received transaction file containing ‘Moneygramme Send’ 22307 IMed.* = IUI
TIP items. The relevant entries were not evident on the Cash Account
report or subfile.
TIP 708 E-9903010169 I TIP received transaction file containing AP smart item 853. This 22359 IMed.* UI
TIP item does not map to the AP line on the receipts table, therefore
creating a reconciliation failure between the cash account and the
supporting document stream from APACHi_
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Model Office Testing
Incident Log
FUJ00078636
FUJ00078636
Final Pass
TIP 709 F-9903010175 TIP received 3 end-of-week markers for Wolves when only Twas Identified as ‘HOT’ issue in weekly progress meeting [22364 [Med.* UI
TIP lexpected
13 7 01 F-9903010066_ [CAPS senta stop file to Pathway on 10/11/97. CAPS then Med.* [UI
CAPS received a stop confirmation file from Pathway for one of the 2
affected customers. The confirmation file header was
datestamped 9 hours before CAPS had sent the stop.
13 7 02 F-9903010051_ [BES - no payments available at helpdesk, although payments [22309 [Med.* [UI
Horizon visible at counter
13 7 03 F-9903010058 [BES - no payments available following card activation by the Possibly on KPR as PC18414? 22313 [Med.* [UI
Horizon Help Desk
13 / 04 E-9903010090 }EPOSS - format of address on receipt incorrect Low * Ul
Horizon
13 7 06 F-9903010095 I EPOSS- UKPA report shows pre-migration transactions in BPO2 [22335 [Med.* [UT
Horizon
13 / 07 F-9903010097 I EPOSS - Waited T hour to produce suspense account report, not IFixin T &T [22336 [Med.* [UT
Horizon forthcoming - abandoned and retried, report produced
immediately, but contained no transactional data
13 7 08 F-9903010102 [Access Control - Screen and keyboard froze after ONCH report Med.* [UI
Horizon
13 7 09 F-9903010127 I EPOSS- Unclaimed Payment data omitted from cash account 22342 [Med.* [UI
Horizon
(evar F-9903010136 [Procedures - Suspense account’ procedure EPS379 contains lots of Tow* [Ur
Horizon 2227’ entries - offers little assistance to the user
137 12 F-9903010144 I EPOSS - Scales transaction duplicates two Other Postage’ items to [Identified as ‘HOT’ issue in weekly progress meeting 22348 [Med.* [UI
Horizon transaction stack
ia 714 F-9903010148 I EPOSS - Unable to rollover dormant stock unit - Message ‘Cannot Med.* [Ur
Horizon rollover as transactions have been performed’ - No transactions
were performed on SU.
13 716 F-9903010154 [Procedural - User Guide prompts for entry of reference number Low* [UI
Horizon for error notice - not required by system
13 / 18 E-9903010173 }OBCS - ‘Unable to contact HQ' message prevents receipt of book 22362 Med. * UL
Horizon
13719 F-9903010176 [Procedures - Manual procedures for automated payments - Tow* [UI
Horizon incorrectly placed decision box on flow-chart
13 7 20 F-9903010181 [BES - Impounded /Withdrawn Cards/PUNs reports display [22371 [Med.* [UT
Horizon information relating to previous CAP.
137 21 F-9903010182_ Procedural - Missing Node Information Procedure Tow* [UI
Horizon
13 / 22 F-9903010184 [BES - Incorrect information displayed on daily PUN impound 22373 [Med.* [UI
Horizon report
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Incident Log
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Final Pass
ia 7 01 F-9903020066 _JEPOSS - Transaction log CAP filter not working Tow* UI
Horizon
147 02 F-9903020067 I EPOSS - System freezes when selecting event log Med.* [UT
Horizon
14/03 F-9903020071 I EPOSS - session Id differs between the customer receipt and the Tow* [Ur
Horizon {transaction log (ie. first item on receipt 01-5471 expected to be
displayed as 01-5471 on transaction log)
ia 7 04 F-9903020074 [Procedural - Impound of BES card does not automatically Med.* [Ur
Horizon produce Impound receipt
147 05 F-9903020078_ I AP- No AP Smart summary available to aid reconciliation Tow* [UI
Horizon
147 06 F-9903020099 I EPOSS - Cannot produce counter weekly report alter rollover Tow* [UT
Horizon
147 07 F-9903020101 I EPOSS - Different format of session numbers between the Tow* [UI
Horizon transaction log and customer reports
ia 7 08 F-9903020104 IEPOSS-£ displayed as # on various reports Tow* [UI
Horizon
147 09 F-9903020107 I EPOSS - Revaluation up slip does not show the volume of Tow* [UI
Horizon products revalued
i471 F-9903020150 I EPOSS - Business rule applied when attempting to redeem Med.* [Ur
Horizon savings stamps but system and procedures do not elaborate
15 / 01 E-9903030035 I Procedural - BESO80 procedure has one incorrect and one missing Low * UL
Horizon instruction
15 7 02 E-9903030037_ISoftware - Dr Watson error when producing transaction log (and Med.* [UI
Horizon printer out of paper) - had to reboot to continue
15 / 03 E-9903030039 I BES - Weekly Impound reports are displaying details of (CP1664 will amend these reports to report within CAP Med.* [UI
Horizon Jcards/PUN's impounded in week 34, when we are in week 35 I boundaries rather than date - Awaiting approval and target
release
15 / 04 F-9903030064 [BES - Only 1 payment available when two were expected Med.* [UT
Horizon.
15 7 05 F-9903030065 Procedural - Add user option ‘Account is not locked out’ is not Tow* [UT
detailed in AFP100
15/06 F-9903030066_IProcedural - Rebooting workstation procedures - Touch Proceed" Tow* [Ur
Horizon loption after PMMC card removed omitted from AFP205
15 7 07 F-9903030077_ Procedural - There are no procedures defining benefit encashment Tow* [UI
Horizon during a LAN failure at a multi-terminal outlet
15 7 09 F-9903030100_IEPOSS - Incorrect revaluation of Postal Order fees not prevented Med.* [UI
Horizon during SU Balance process - trial office balance and cash account
produced subsequently misbalance
15 7 10 F-9903030022_ [OBCS received day 13 transactions duplicated in with day 14 Med.* [UI
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}OBCS: transaction file
TIP 737 E-9903030059 I TIP has not received a transaction file for Wolves on day 14. Also Med. * Ul
TIP TIP expected empty transaction files for Celtic, even though it is
marked as ‘Temporary closed
TIP 739 E-9903030061 I TIP received details of 2 voided BES encashments made by the Med * UL
TIP Helpdesk, included a value for each encashment. Voided
transactions should have a zero value.
TIP 746 E-9903040041 TIP received day 14 files, which were renamed and processed Med.* {UL
TIP successfully. A duplicate set of files was resent on the overnight of
day 15. These were all rejected as duplicates
16 / 01 F-9903040013 ]EPOSS - unexpected message after logon - "Cannot perform: Low * UL
transfer while processing report" - No Users were logged on
previoush
16 / 02 E-9903040050 I BES - Foreign encashment attempted via manual entry - refused Med.* IUI
Ias "Unable to contact HQ’
16 / 03 E-9903040053_IBES - Only 1 payment available, when there should be 2 Med.* [UL
16 / 04 E-9903040054 I BES - GRI encashment should have been refused by the Helpdesk, Med.* IUI
but was not.
16 / 05 E-9903040056_IBES - 2 payments expected, but only 1 available Med.* [UL
16 / 06 E-9903040070 I BES - Customer unable to collect card - Batch successfully Med. * UL
received and reconciled. Any attempt to issue a card using a valid
PUN is refused stating 'PUN Error - PUN presented at wrong,
office’
16 / 07 E-9903040081 IBES - No EVP invoked by system when attempting foreign office Low * UL
lencashment
16 / 08 F-9903040084_[EPOSS - Alll cash account reports need to be printed again if Low* [UI
[PCHL reconciliation screen is cancelled
16 / 09 E-9903040089 IEPOSS - Rems out to supply division screen menu icon incorrect Low * UL
(icon indicates 'Rem In‘ rather than 'Rem Out’)
16 / 10 E-9903040104 ]EPOSS - Non Accounting data menu - incorrect icons for Low * Ul
[Registered and International Registered.
16 / 11 E-9903040107 BI Possible duplicate encashment - PCHL was contact to seek Med.* IUI
ASSISTANCE making BES payment (i.e. not expected to complete
HD encashment). Encashment then performed at counter OK.
When Cash Account produced, 1 unreconciled HD encashment
lwas evident
16 / 12 E-9903040110 IEPOSS - Default stock unit not rolled in to the correct CAP - Med.* IUI
[remains in CAP 33 when office is in CAP 35,
16/13 F-9903040112_ I Training Mode - Giro Daily Deposit summary is not overwritten Med.* [UI
with ‘Training Mode’ indicators
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FUJ00078636
FUJ00078636
Model Office Testing Incident Log Final Pass
16/14 F-9903040113]EPOSS - System had not invoked temporary lock or enforced log- Tow* ]UI
out after 90 minutes of inactivity
16 / 15 E-9903040114 IProcedural - User Guide and Training manual not consistent Low * UL
regarding correction stock unit
16/16 F-9903040115_IEPOSS - Attempted reversal of redeemed savings stamps on a Tow* [UI
(Correctional stock unit - not allowed due to Business Rule
restrictions - may need to override this restriction if correcting
lerrors made during previous CAP
16 / 17 E-9903040116 IEPOSS - The HS Helpdesk were unable to provide guidance on Low * UL
the creation and implementation of a correctional stock unit
16 / 18 E-9903040118 IEPOSS - Dormant stock unit rollover allowed with no confimation Low * Ul
lof function - could result in unwanted SU rollover
Closed Incidents
Incident Ref. [HD Ref /Area__IDescription Resolution PinICL_IPriority I Action
OL / OL E-9902170087 INo Welsh ATP Received ‘Ongoing discussion as to whether there is a requirement for a Low ‘Closed
Horizon Welsh ATP - Lorraine Wood confirmed that there is not a NFA
requirement fora Welsh ATP at present
or / 03 E-9902180049_ [Rod Licences only divisible by £16 in receipts table during MiMan I Migration specific Rod Licence product introduced for Live _ I21796 ‘Closed
Horizon migration Trail - will not be implemented in MOT. Low LT
02 / 01 E-9902180079 I Unable to produce impound weekly reports Related to PC21871 21806 Low Closed
Horizon Dup.
02 / 02 E-9902180087 I Unable to receive order book Due to OBCS Stop Service not running on Release 2 counter {21812 Med. Closed
Horizon after installation - build issue NFA
Problem reoccurred on day 6 - will retest on day 7
02 / 03 E-9902180094 I Procedural - Declaring stock on shared Stock Unit - procedures Procedures updated in version 6.3 21818 [Low Closed
Horizon lout of sequence Procs.
02 / 05 E-9902180098 I Various daily reports display pre migration transactions Known issue raised in 6 day as PC19950 - 21820 Lew Closed
Horizon UPDATE : to be resolved for LT Med. LT
02 / 06 E-9902180104 IUKPA fees only divisible by £21 in receipts table during MiMan__I Migration specific UKPA product introduced for Live Trail - I21826 IMed. Closed
Horizon migration will not be implemented in MOT. LT
02/07 F-9902180120 ITV licence line divisible by £97.50 in receipts table during MiMan I Migration specific TVL. product introduced for Live Trail- [21837 [Low ‘Closed
Horizon migration - should be able to cater for mono TV fees as well will not be implemented in MOT. LT
03 / 01 E-9902190014 IWelsh BES receipt printing in left margin Fixed for live trial 21842 ILow Closed
Horizon LT
03 7 03 F-9902190056 IWeekly reports printing nil figures Work package to resolve this due to be applied overnight - [21856 IMed. I Closed
Horizon Will be fixed for Live Trial/02/99 LT
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Model Office Testing Incident Log Final Pass
[03 7 04 F-9902190073]Stamp and cash declared correctly - use of edit icon introduces _ ]Fix in development - for Live Trial 21861 Med. [UF
Horizon discrepancy Closed
LT
103 / 05 E-9902190100 Unable to perform carded casual agent encashment Existing issue raised during MOR3 - Now closed as being 21870 I Med. Closed Dup.
Horizon tracked under issue 09 / 22
103 / 06 E-9902190108 Incorrect information from the help desk when activating a card ICall closed. Help Desk have tightened Procedures. Low Closed NFA
Horizon
103 / 07 E-9902190111 Unable to perform foreign encashment Hybrid encashment problem raised during MOR3 21880 I Med. Closed
Horizon Identified as ‘HOT’ issue in weekly progress meeting KPR
03 7 08 F-9902190122 I BES daily encashment report does not report to event log, Duplicate of call raised during E2E 21884 [Low [Closed
Horizon UPDATE: Work package applied on Thursday has not Dup
resolved this issue
03 / 10 E-9902190125 [Incorrect MOP enforced when session settled automatically No fault found - May raise a CP as an enhancement 21888 ILow aE
Horizon Closed
NFA
03 / 12 E-9902190131 I Volume figures showing on office balance and office balance snap-I Fixed for Live Trial 21894 I Lew Closed
Horizon shot incorrectly after migration Med. [LT
03 / 13 F-9902190133 I Transactions doubling up on scales and personal a/c cheque Pathway unable to reproduce 21895 Ihew [Close
Horizon deposit - single transaction displayed as two duplicate items on Med. INFA
stack
106 / 02 E-9902220108 I Additional parcel services not available Referred to OSG 21956 ILow Closed
Horizon IConfirmed that there is no requirement for additional serv. NFA
106 / 03 E-9902220110 IUnable to progress past the revaluation message as expected Issue identified in E2E as PC21039 21958 I Low Closed
Horizon UPDATE: Fixed for LT SFBLT
106 / 04 E-9902220113 ]To receive book and issue book [Caused by OBCS Service not running at counter - already 21959 IMed. Closed
Horizon raised as issue 02 / 02, resolved. LT
106 / 05 E-9902220128 I No transactions shown on ‘BES daily encashment recovered’ Known problem raised during preproval activity - Closed as I21963 [Low Closed
Horizon report [duplicate of issue 02 / 04 Dup.
106 / 06 E-9902220203_INo line for entry of Counters Revenue Raised and closed in MOR3, should be a line available during ]21973 ILow Closed
Horizon MiMan. Product to be used is a non-core product which has LT
not been requested
106 / 07 E-9902220207 I Event log does not report all events and duplicates others Fixed for Live Trial 21972 ILow Closed
Horizon. LT
111 E-9902230020 I Failure to collect Horizon Control File, Log shows Access Denied. I File delivered to HAPS Gateway PC by 18:45pm - Resolved by Med. Closed
HAPS [Subsequently no Horizon file for day 6 was received by HAPS. Pathway OE
107 / 01 E-9902230008 IThe following products are omitted from the office balance These products should map to Cash. New version of MiECCO I21984 I Low Close
snapshot MVLV11, AP receipts , UKPA's AP smart, PB deposit, _ I to be used during Migration preproving exercise will map LT
green giro check, PB cheque encashment produced after MiECCO J these items to cash.
migration .If these figures were displayed the report will equal
the pre- migration balance.
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Incident Log
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Final Pass
07 7 02 F-9902230011 [Produced transaction log for stock unit AG, and checked off days [Evidence available at MO if required. 21983 Low [Close
activity. All is correct except the volume for 1 transaction. One IUPDATE : Cannot reproduce, and can confirm that fixed price NFA
Postage stamp for £10.63 was sold, but the volume shows as 2on_Istamp products are displayed correctly on the transaction log
the transaction log, -
07 7 03 F-9902230060_IProcedural - There is no touch X icon on the system to re-enter the [Procedures confirmed as incorrect - will be raised during the [21999 [Low [Closed
users password when a mistake entering the password has Fagin review NFA
occurred.
07 7 04 F-9902230068 [Procedural - EPS191 - when an Small Packet item, Zone 2 2.1kg isI Procedures confirmed as incorrect - will be raised during the [22000 [Low [Closed Procs.
selected on screen from the pick list, the procedures don't mention I Fagin review
the error screen (message: TOO HEAVY PLEASE SELECT
IAGAIN)
07 7 06 F-9902230075 [When trying to encash OBCS, book error Message " Query result s problem is now fixed, but still needed to be logged. [22003 [Low [Closed
unable to contact HQ,” Similar occurred yesterday 220299, when trying to receive and OE
issue book raised on PCO021959.
07 7 07 F-9902230077_ [Procedural - OBC 009V6.08 , When encashing a Benefit on a Bar-_ [Procedure change to User Guide and PPD to be made 22005 [Low [Closed
coded book it says With Any Menu displayed, scan the bar-code Procs.
Jon the order book. If you do this you get the message INVALID
MODE: THE CURRENT MODE IS NOT ALLOWED FOR
THIS EVENT User Guide should say AT
ITHETRANSACTION/SERVE CUSTOMER screen.
07 7 08 F-9902230079_[ All Events Event Log. There are entries on the event log that state [No fault - counters are delivered and installed in CAPT. The [22004 [Low [Closed
that after manual migration the stock units have rolled from Migration tool sets the CAP to whatever the user specifies NFA
CAPI BP1 to CAP33 BPL. This should read CAP32 BP1 to CAP33
BPL. Evidence available at MO if required.
07 7 09 F-9902230082_ [Procedural - In user guide OBC009 information should be the __ I Evidence and suggestion can be obtained from MO. [22006 [Low _ [Glese
Jother way around, where box for has barcode been read the yes. [UPDATE : Procedures to be changed Procs.
land no arrows should be swapped around. Also there is no
instruction for what happens if the query result screen comes up.
07710 F-9902230083_ [Procedural - Settlement procedure EPS261 - Yes’ & No’ options [Procedures confirmed as incorrect - will be raised during the [22021 [Low [Closed
incorrect after ‘Savings Stamp tendered’ option Fagin review Procs.
o7 71 F-9902230134 [Scales Transaction Inland Parcel 780g, Pick List displayed Too _ [No fault - scales weight limited to 6kg, although Parcel tariff Med. [Closed
Heavy message lexceeds this amount NFA
12 F-9902240015_ [Interrogation of the HAPS Gateway PC has detected two files, but [Resolved by Pathway Med. [Closed
HAPS failed to pick up either. OE
fey F-9902250006_ [No Horizon file to pickup from HAPS Gateway PC Med. — [Closed
HAPS OE
08 / 01 E-9902240016 JOBCS - Unable to perform encashment at Northern Ireland Outlet I Duplicate of 07/05 22043, Med. Closed
Horizon Dup.
08 7 03 E-9902240028 I EPOSS - SU Balance snapshot repeated 6 times on Event Log, Fixed for Live Trial Med. [Closed
Horizon Report SFBLT
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Model Office Testing
Incident Log
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FUJ00078636
Final Pass
(08 7 04 F-9902240031_JEPOSS - Transactional data receipts and payments not migrated _ [Call closed - related to 07 / O1 Med. ]Close
Horizon correctly on to office balance snap shot Dup.
08 7 05 F-9902240041_I Training Mode - Unable to enter Training Mode at two of three _ [Related to PC21976 Tow [Closed
Horizon counters Dup.
108 / 07 E-9902240049 I Hardware - Counter Printer Not Working, Hardware swapped out Low Closed
Horizon OE
08:7 08 F-9902240053_ I EPOSS - Scales Transaction - Scales locked Fix in T&l expected for Live Trial [22059 IMed. [Closed
Horizon SFBLT
08 7 09 F-9902240081_ [BES -Impound Notice Appeared When Not Expected Due to Operator error Med [Closed
Horizon Low _INFA
(08 7 10 F-9902240086 I EPOSS - Card impound report showing incorrect information __ No fault - System displaying information as per requirement Med= [Closed
Horizon Low __INFA
08 711 F-9902240132 [Hardware - Watford R2 Counter Failure [Operational Issue - counter swapped out Tow [Closed
Horizon OF
08 713 F-9902240142__[BES- Agent Details Missing From ATP Already covered on KPR Med. [Closed
Horizon KPR
08 716 F-9902240155 [Procedural - Producing BES Reports Weekly Procedures confirmed as incorrect - will be raised during the [22101 [Low [Closed
Horizon Fagin review Procs.
08 717 F-9902240158 IEPOSS- PUN Impound report produced by all users show the __ [Reports & Receipts FS states that this report displays Tow [Close
Horizon same Impound information for the office not the user NFA
08 718 F-9902240159 I EPOSS - Migration Figures Appear On Counter Weekly Reports _ [Reports produced post-migration will be witnessed during frew [Closed
Horizon the Migration pre-proval exercise Med. _ILT
08 719 F-9902240160 I EPOSS - Suspense Reports Shows Incorrect Information Fixed for LT Tow [Closed
Horizon LT
08 7 20 F-9902240164 Procedural - Cutting off Weekly Counter Summaries Procedures confirmed as incorrect - will be raised during the [21070 [Low [Closed
Horizon Fagin review Procs.
08 7 21 F-9902240165 I EPOSS - Cheque Listing Report Displays Pre Migration Will be fixed for LT Tow [Closed
Horizon Transactions In BP 02 LT
08 7 23 F-9902240167 Procedural - Incorrect instructions when voiding a BES payment _ [Procedures confirmed as incorrect - will be raised during the [22110 [Low [Closed
Horizon Fagin review Procs.
08 7 24 F-9902240168 Procedural - Missing Procedure When Voiding BES Receipt ATP [Procedures confirmed as incorrect - will be raised during the [22111 [Low [Closed
Horizon Fagin review Procs.
08 7 27 F-9902240171 [Scales - Stack entries double up in Best Fit Option Duplicate of 13/12 Tow [Closed
Horizon Dup.
08 7 29 F-9902240174_ Procedural - the procedures are not clear if an invalid value is [Procedures confirmed as incorrect - will be raised during the [22117 [Low [Closed
Horizon lentered when entering a transaction Fagin review Proc:
08 730 F-9902240175_ [Procedural - Declaring stamps offers incorrect options [Outdated version of procedures provided - current version of Tow [Closed
Horizon EPS311 (v6.3) correct NEA
08 7 32 F-9902240178 _IEPOSS- Local schemes icons - no indication of underlying menu_I Closed - No Fault - conforms to OPS Menu Hierachy Tow [Close
Horizon document NFA
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FUJ00078636
FUJ00078636
Model Office Testing Incident Log Final Pass
08 / 33 £-9902240179 [Procedural - Details of printed receipt missing from procedures [Procedures confirmed as incorrect - will be raised during the Low Close
Horizon. Fagin review Procs.
08 / 34 E-9902240180 IEPOSS - zero’s displayed on Counter daily Giro Summary with — IRelated to PC20280 tem performing as expected Low Close
Horizon nil transactions NFA
08 / 35 £-9902250014 IEPOSS - Declaration discrepancy when using, Touch Screen [Call Closed as a duplicate of issue 03 /04 Med. [Close
Horizon. Dup.
08 / 41 E-9902250028 IProcedural - No procedure for multiple sales. Procedures confirmed as incorrect - will be raised during the I22139 ILow Close
Horizon Fagin review Procs.
08 743 F-9902250012_IRef. Data- Missing local products, expected at outlet Reference Data applied successfully Med. [Closed
Horizon. OE
(09 / 11 E-9902250068 IProcedural - Incomplete procedures on pick lists Procedures confirmed as incorrect - will be raised during the I22154 ILow Close
Horizon. Fagin review Procs.
109 / 13 E-9902250073 I Procedural- producing office report. Procedures confirmed as incorrect - will be raised during the Low Close
Horizon Fagin review Procs.
109 / 15 E-9902250109 I Hardware - Replenishing consumables. No fault - if change/enhancement required CR will need to Low Closed
Horizon. be raised NFA
109 / 19 E-9902250120 I ACCESS CONTROL - Log on after 3 attempts failed. Retestsd in MOT on 04/03/99 - User locked out after four 22175 IMed. Closed
Horizon attempts OK NFA
109 / 23 E-9902250157 IProcedural - Errors when office balancing Procedures confirmed as incorrect - will be raised during the I22189 ILow Closed
Horizon. Fagin review Procs.
09 / 24 E-9902250158 IProcedural - Printing office snapshot Outdated version of procedures provided - current version 22190 ILow* Closed
Horizon (v6.3) correct NFA
109 / 25 E-9902250161 IProcedural - Daily BES Reports Procedures confirmed as incorrect - will be raised during the I22191 Med.* IClosed
Horizon. Fagin review Procs.
109 / 26 E-9902250162 IProcedural - Daily summary cut off IClosed - Will be discussed as part of the Fagin review Low * Closed
Horizon Procs.
109 / 28 E-9902250170 ily event log not matching events Will be fixed for Live Trial Med.* IClosed
Horizon LT
09 / 31. E-9902250117 I Procedural - Balancing Cash Account Procedures confirmed as incorrect - will be raised during the Low * Closed
Horizon Fagin review Procs.
TIP 699 E-9902260094 I TIP - BES encashment performed at non-automated outlet (via ‘Transactions now received, although further issues Med.* IClosed
TIP PCHL) has not been received at TIP identified (see TIP 739) NFA
10 / 03 F-9902260050 [Reference data drop not implemented New local product now applied successfully 22223 IMed.* [Closed
Horizon NFA
10 7 05 F-9902260083 EPOSS - PO encashed weekly office summary does not display __ I Missing figure was migrated data - Known problem with [22243 IMed.* [Closed
Horizon values of stamps encashed associated products handling during migration - Will be fixed LT
for Live Trial
13 / 05 E-9903010094 ]EPOSS - Address on cash account incorrect (Town Name) omitted I Existing Change Request CR32A will introduce all changes Low * Closed
Horizon to the Cash Account for 1999/2000 - does not include change NFA
for this issue
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Model Office Testing
Incident Log
FUJ00078636
FUJ00078636
Final Pass
F137 10 F-9903010130 [Procedures - Entry of a green giro cheque transaction - two Procedures confirmed as incorrect - will be raised during the Tow* [Close
Horizon separate paths to transaction Fagin review Procs.
13713 F-9903010146_ [Procedural - On OBC003, at Same as previous’ prompt, procedure I Procedures confirmed as incorrect - will be raised during the Tow* [Close
Horizon should offer two options instead of one Fagin review Procs.
B/15 F-9903010151 [Procedures - Yes’ and 'No! options misplaced on Tssuing anew _ [Procedures confirmed as incorrect - will be raised during the Tow* [Close
Horizon benefit card’ procedure Fagin review Procs.
13 717 F-9903010159 I EPOSS- Logout unsuccessful after attempt to rollover dormant [Duplicate of Issue 13 / 14 Med.* [Closed
Horizon stock unit Dup.
ia 710 F-9903020144_ I EPOSS - Citibank money order appears on cheque listing, No fault - confirmed by John Plowman Med.* [Closed
Horizon NFA
15 7 08 F-9903030083_ IEPOSS - Prepurchase redemption appears as a negative on the _ I Prepurchase and prepurchase redeem products report to the Tow* [Closed
Horizon receipts section of the Balance snapshot - we expected a positive same line but have different signs - No fault NFA
figure on the payments table
*These categories are an initial testing impact, and are subject to Product Management confirmation
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