FUJ00081586
FUJ00081586
Peak Incident Management System
Call Reference PC0203864 Call Logger _Customer Call_ -- EDSC
Release Reported In -- HNG-X 01.00 Top Ref : 2812409
Call Type HNG-X Data Centre Raised Incidents/Defects Priority B -- Progress Stopped
Contact EDSC Call Status Closed -- Advice after Investigation
Target Date 05/09/2010 Effort (Man Days) 0
Summary H23564200102 - Trading position is -11.20.
All References Type Value
DevintRel-Director Live Supp.Test
SSCKEL KEL BrailsfordS130S
SSCKEL : KEL wrightm33145J
TRIOLE for Service 2812409
SSCKEL : KEL wrightm33145J
Progress Narrative
bate:02-Sep-2010 17:14:54 User:_Customer Call_
CALL PC0203864 opened
Details entered are:~
iSummary:H23564200102 - Trading position is -11.20.
call Type:J
call Priority:B
ffarget Release: HNG-X 01.00
outed to:EDSC - _Unassigned_
jbate:02-Sep-2010 17:14:54 Uscr: Customer Call_
INCIDENT. MANAGEMENT
pate/Time Raised: Sep 2 2010 4:35PM
priority: B
contact Name:
contact Phone: I
wiginator: XXXXXX@TFSO1
riginator's reference: 2812409
Product Serial No:
product Site: 235642
Stuart Brailsford
jode : 423564200102
summary : Trading position is -11.20.
lert Group : Counter APP
ert Key : 0903
event ID: 4096
First Occurrence : 02/09/2010 08:57:96
ltast Occurrence : 02/09/2010 08:57:56
identifier : H23564200102 0903 Counter APP 1 Application Counter Multi-headed NT Log Probe 4096
[type : Problem
severity : Critical
incident History:
2010-09-02 16:35:48 [ Brailsford, Stuart]
INIT : create a new request/incident/problem/change/i
2010-09-02 16:41:26 [ Brailsford, Stuart]
Jzneun_en_rmg : Open Notification
2010-09-02 16:41:26 [ Brailsford, Stuart]
neut_en_rmg : Transfer Notification
2010-09-02 16:41:42 [ Brailsford, Stuart]
L0G : No other open incidents involving this counter.
2010-09-02 16:42:13 [ Brailsford, Stuart]
FLD : FIELD='zcbflag' OLD='NO' NEW='YES'
2010-09-02 16:43:40 [ Brailsford, Stuart]
Log: Counter build: HNG-x.
2010-09-02 16:51:55 [ Brailsford, Stuart]
og: PostOfficeCounter.Log downloaded:
lkequested files tarred and compressed into file 2812409-tar327.tar.Z and delivered to MBOSSCO1 under directory e:/retrieved/
event logs downloading:
FUJ00081586
FUJ00081586
rile
File
File
2010-09-02 17:13:22 [ Brailsford,
rR
2010-09-02 17:13:49 [ Brailsford,
neut_en_rmg :
1404157 — Application
1404158 ~ Security
1404159 ~ System
Td:
Stuart]
Transferring incident over to SSC for further investigation.
Stuart]
Transfer Notification
Date: 02-Sep-2010 17:19:33 User:_Customer Call_
skeleton KEL BrailsfordS130S created.
jDate:02-Sep-2010 17:26:17 User:Sudip Sur
Product HNG-X Counter -= Application Service (version unspecified)
added.
jbate:02-Sep-2010 17:26:56 User:Sudip Sur
lprescan:
bate:02-Sep-2010 17:27:04 User:Sudip Sur
[the Call record has been assigned to the Team Member:
Progress was delivered to Consumer
Joe Harrison
jate:02-Sep-2010 18:52:00 User:Anne Chambers
ioe, this is important because it means their accounts don't ne!
checking whether that was the same branch.
to zero due to some sort of system error
Similar to a receipts and payments mismatch. Garrett had a call about a problem with incomplete summaries recently, worth
= not user error.
Sridohn Ballantyne
JDate:03-Sep-2010
1 si
pate: 08-Sep-2010
lnvidence Added -
14:28:14 User:Joe Harrison
02 app extract.txt - File will be Obfuscated and made available to download soon.
bate: 08-Sep-2010
Evidence Added -
er: Joe Harrison
“extract 100902. txt
File will be Obfuscated and made available
to download soon.
Date:08-Sep-2010
evidence Added —
02 mes extract 100902.txt - File will be Obfuscated and made available
to download soon.
JDate:08-Sep-2010 14:31:06 User:Joe Harrison
Jsvidence Obfuscated File (BALMSG) Added — A)
Dat e:08-Sep-2010 14:31:24 User:Joe Harrison
Evidence Obfuscated File (CTRPOG) Added
fjounter log
Date:08-Sep-2010 14:31:27 User:Joe Harrison
Invidence Obfuscated File (CTRMSG) Added -
message 16g
lDate:08-Sep-2010 14:47:50 User:Joe Harrison
\ccording to DEV/APP/LLD/0164 section 3.1.1
limplementation bug
lannounce that check has failed.
this is a symptom of a failed internal
Unable to diagnose anything more than that;
further information is required to assist investigation into this problem.
sanity check
. Unable to identify event 117 as described in documentation but there is a similar event with different ID to
counter logs attached please advise if specific
to detect design or
lDate:08-Sep-2010 14:48:49 User:Joe Harrison
the
all record has been transferred to the team: xCtr GDC
Progress was delivered to Consumer
jser:Joe Harrison Confirmed that this Incident may be passed to the external company with the attached evidence.
bate:08-Sep-2010 14:54:47 User:Suresh Chitikela
[the Call record has been transferred to the team: xCtr_BAC_GDC
the Call record has been assigned to the Team Member: th Chitikela
Progress was delivered to Consumer
Sure
jDate:10-Sep-2010 08:47:30 User:Suresh Chitikela
incident under investigation.it will take some time to understand the root
problem
FUJ00081586
FUJ00081586
fbate:10-Sep-2010 15:09:50 User:Suresh Chitikela
sent a mail to Joe Harrison requesting data from DB.waiting for the requested data from Joe Harrison
Jbate:13-Sep-2010 10:10:27 User:Suresh Chitikela
ction placed on Team:xCtr BAC GDC, User:Suresh Chitikela
JDate:13-Sep-2010 10:11:06 Uscr:Suresh Chitikela
jplease provide the data for the SQL statements attached in the file
jbate:13-Sep-2010 10:11:51 User:Suresh Chitikela
evidence Added - data req for t QL statements in t
lDate:43-Sep-2010 10:12:21 Usor:Suresh Chitikela
[the Call record has been transferred to the team: EDSC
ser:Suresh Chitikela Confirmed that this Incident may be passed to the external company with the attached evidence.
Progress was delivered to Consumer
Date:43-Sep-2010 10:27:43 Uscr:Lorraine Guiblin
[fhe Call record has been assigned to the Team Member: Joe Harrison
Progress was delivered to Consumer
Date:43-Sep-2010 11:52:55 User:Suresh Chitikela
fhe trading position difference is 11.2.This is happening due to the There is a discrepancy BFwd for accounting node 3110 which
is 11.2.generally this value should be zero.Some how this value is 11.2 which is causing non zero trading position.
lAccording to document DEV/APP/LLD/0164--~
[fhe brought forward discrepancies (value stock) node 3110 should always be zero, but the BTS will include this node to be correct
should any values actually be carried forward for any reason.
tn this case the value for 3110 is not zero. it is 11.
this is the one creating the diffrence
JDate:13-Sep-2010 12:20:35 Uscr:Joe Harrison
Evidence Added - Suresh.txt - File will be Obfuscated and made available to download soon.
bate:13-Sep-2010 12:21:33 User:Joe Harrison
tere is output as requested. Some of the output lines are blank so please let me know if any fu
ther diagnostics required.
Jbate:13-Sep-2010 12:30:10 User:Joe Harrison
Invidence Obfuscated File (BALMSG) Added —
oate:13-Sep-2010 12:40:05 User:Joe Harrison
the Call record has been transferred B team: xCtr_BAC_GDC
lUser:Joe Harrison Confirmed that this Incident may be passed to the external company with the attached evidence.
Progress was delivered to Consumer
Jbate:13-Sep-2010 12:42:40 User:Suresh Chitikela
the Call record has been assigned to the ‘team Member: Suresh Chitikela
Progress was delivered to Consumer
[Date:14-Sep-2010 14:57:27 User:Suresh Chitikela
Product. HNG-X Counter -~ BU uunting (version unspecified) added.
Date:15-Sep-2010 13:48:18 User:Suresh Chitikela
sent my analysis to jon hulme and richard craig today and asked for some help .waiting for the response.
jbate:17-Sep-2010 07:58:01 User:Suresh Chitikela
Product HNG-X Counter -~ BUC-BranchAccounting deleted.
Date:17-Sep-2010 07:58:24 User
Product HNG-X Platforms -- HNG:
‘Suresh Chitikela
X Counter (CNT) (version unspecified) added.
Date:17-Sep-2010 07:58:27 User:Suresh Chitikela
product HNG-X Platforms -- HNG-X Counter (CNT) updated to Subject.
FUJ00081586
FUJ00081586
[bate:17-Sep-2010 12:43:25 User:Suresh Chitikela
It am able to reproduce the issue for Non Zero trading Position
steps to reproduce the issue.
clear data from BRDB_RX BTS DATA, BRDB_SU_OPENING BALANCE, BRDB BRANCH DECL<BRDB_BRANCH DECL_ITEM and make SU TP and branch TP same
y setting values in BROB_BRANCH_INFO AND BRDB BRANCH STOCKUNITS
H)Make sure we have one stock unit in our branch
2)sell green giros in front office
8)Declare Zero cash and stock
4) rollover the SU to next BP
5) Declare Zero cash and stock again
5) try to rollover the SU to TR. when you get the message MSG31316 cancel the rollover and rollover to next BP.
6) Now rollover the SU to next TP
7). now rollover the branch to next TP. After preview you can see message trading Position not equal to zero
IThe root cause of the problem has been given in peak PC0204263
Fixing the peak PC0204263 will resolve the Non Zero trading position issue
Jbate:20-Sep-2010 06:58:26 User:Vivek Agnihotri
Ii agree that the fix of PC0204263 will fix this as well.
Dat ¢:20-Sep-2010 06:59:24 Uscr:Suresh Chitikela
[Start of Response]
[End of Response]
Ikesponse code to call type J as Category 41
response was delivered to Consumer
Pending -- Product Error Diagnosed
Date:22-Sep-2010 15:21:43 User:Jon Hulme
Yes I agree that the root cause is PC0204263.
hat needs some work with the SSC as to how they correct the branch accounts for branches which have had this problem, and to
find how many branches this fault has effected by checking for the non-zero trading position error 0903.
Date:23-Sep-2010 0:
0:28 User:Lina Kiang
KEL wrightm331 a
bate:29-Sep-2010 14:05:30 Uscr:Suresh Chitikela
closing this peak as duplicate as solution is ready for PC0204263 which was targetted for 2.20 release
bate:29-Sep-2010 14:
[Start of Response]
6:24 User:Suresh Chitikela
[End of Response]
kesponse code to call type J as Category 72 -~ Final -- Duplicate Call
routing to Call Logger following Final Progress update.
kesponse was delivered to Consumer
Ibefect cause updated to 14 == Development - Code
Date:29-Sep-2010 14:29:42 User:Lorraine Guiblin
[fhe Call record has been assigned to the Team Member: Joe Harrison
Progress was delivered to Consumer
Date:29-Sep-2010 14:46:19 Uscr:Joe Harrison
{Start of Response]
this is a software error and a fix is being developed. Closing this call as duplicate. For more details see Ki
Jpcoz04765.
[End of Response]
Response code to call type J as Category 95 -- Final -- Advice after Investigation
Routing to Call Logger following Final Progress update.
service Response was delivered to Consumer
wrightm33145J and
Date:29-Sep-2010 14:46:19 Uscr:goe Harrison
CALL PC0203864 closed: Category 95 Type J
JDate:29-Sep-2010 15:45:33 User: Customer Call_
Consumer XXXXXX@TFSO1 has acknowledged the call closure
FUJ00081586
FUJ00081586
[pate:29-Aug-2013 08:54:50 UseriBilly Melrose
the Call record has been transferred to the team: Infinite - 3rd line route all Ctr PEAKs here
Root Cause Development - Code
Logger _Customer Call_ -- EDSC
Subject Product HNG-X Platforms -- HNG-X Counter (CNT) (version unspecified)
Assignee _Unassigned_ -- xCtr_GDC
Last Progress 29-Aug-2013 08:34 -- Billy Melrose