FUJ00083815
FUJ00083815
C&SM National Standard forms & AIM toolkit October 05 v1.4
Area Intervention Manager Visit Log
Admin duty to complete (except date and length of visit which is
completed by AIM)
Date and 12.01.06 -HV Audit Report & Horizon problems
issue
Branch Callendar Postcode IFK Fad
Square Code
Details of visit Type of visit I VISIT
(ie phone or
visit)
Date of visit Name AIM I SANDRA MACKAY
12.01.06
Length of visit I 1 hr 15 I Segment Diamond Actively Yes
mins Account
Managed
2 YIN
Hardship Y/N ATM? (note
type, eg self
fill)
Mandatory requirement on all visits (to be completed by AIM)
Bal/ Suspense. TIP 9 TIP 8
Branch Trading 11.01.06 14.12.05
Statements Balance £2.67
(record amounts) clear Short
Sus A/C
£3894.88
ONCH/FONCH ONCH & FONCH discussed — cash declarations being
Check completed and FONCH monitored
declarations (end
of day)
Check sales
against holdings
Optional dependant on visit any breaches should be annotated as to
what action has been given
Sales (POM)
Branch Good
Standards
Security Good
Current
issues
Opening
times
F/325.1/1
FUJ00083815
FUJ00083815
C&SM National Standard forms & AIM toolkit October 05 v1.4
ATM at
branch poster
displayed
High risk None that I am aware of
audit issues
ACTION (Detail any additional actions I WHO DEADLI I DONE
to be followed up by Spmr NE
/C&SM/APM/Admin or other) DATE
Brian to e mail Shaun Turner to request C&SM_ I ASAP
that Horizon kit is checked/replaced to try
to eliminate problems currently being
experienced in the office.
EXPAND ON ANY LETTER REQUESTEDI/CLARIFY ANY POINT
As instructed by APM, I visited the branch to go over the Audit Report of 8
Dec 2005. Brian Trotter, C&SM was with me during the visit.
Discussed the report fully with the Spmr and the recommendations that had
been made by the audit team. The Spmr is aware of his responsibilities
and agreed to complete the training records as outlined in Appendix A
relating to AML & FS. All issues in Appendix B were discussed and I am
satisfied that the Spmr has taken the necessary steps to rectify.
We discussed the problems that had been encountered in September with
the Horizon system and the more recent recurrence. Alan (Spmr) showed
Brian and myself the balance snapshots from 5.01.06, showing the
problems with the communication between nodes. I have already
contacted Shaun Turner asking for help to rectify the system problems, and
Brian has agreed that he will also e mail him reiterating the need for the
system to be checked or the kit replaced.
F/325.1/2