FUJ00086585
FUJ00086585
oe a ead
Peak Incident Management System
Call Reference 2 'Pc0043811 = Call Logger __Customer Call = EDSC
Release ‘Targeted At - CSR-CI3_2R Top Ref _ E-0004271707
Call Type - Live Incidents/Defects Priority : B -- Business restricted ;
Contact EDSC : : Call Status I Closed -- Fixed at Future Release
Target Date 04/05/2000 : Effort (Man Days) 0 : ‘
Summary : ; _ The pm is having problems rolling the office over. ; ( = : — < < 2 ‘
Progress Narrative
jbate:28-Apr-2000 15:02:00 User: Customer Call_
ALL PCO043811:Priority B:Calltype L - Target 04/05/00 16:02:17
27/04/00 14:28 The pm is having problems rolling the office over. There are
figures missing from the cash account which is one person entire work.
27/04/00 14:30 uk079786
vice: Got the pm to check all the stock unit and they are in
cape.
]cot the pm to try and get a trial cash account.
ft says balancing error reciepts and payments do not
jratch, investigate the error the error may be corrected using the
reversal function.
27/04/00 14:50 uk079786
lInformation: Discrepency on the cash account for redeemed stamp
at saving deposits, out by £111
at. savings withdrawels out by £450.95
MVL stamps out by £75
ftv stamps out by £200
in each case the figures are the same as this stock unit
as taken.
stock unit DD
ser id CSTOOI
27/04/00 14:53 uk079786
dvice: These figures are far too similar to the figures the women
as taken in this stock unit.
27/04/00 16:16 uk066871
Repeat Call: pm called chasing call ...voiced Sandra Clegg
27/04/00 16:35 uk059697
information: voiced SMC to this call
8/04/00 10:28 uk061537
Repeat Call: Caller has rung back again. At 18:21 on wednesday night
jthey did a sales report and it included allt he transactions,
owever, they could not roll the clerk over. Yesterday
Jnorningn SU DD was rolled over and she is not in CAP 06. ALI her
ork is missing from the CA> When she did a blaance snapshot
she was £9,000 over and all her stock is showing as minus.
tt is all showing minus.
28/04/00 10:36 uk061537
vice: I asked caller to do a reprint of the final balance for SU
jDD to see what the figures looked like. Everything is minus
f what she sold. I think that she rolled over with nothing
in her Stock, and everything went as an over. Advised caller
to roll over the SU into the next BP and declare stock
stamps and cash
28/04/00 10:44 uk061937
Advice: The manager will call in as they rolled the SU over and the
aller cannot carry out the tasks as she does not have
jmanagerial access
28/04/00 11:37 ukogoi0e
Repeat Call: asked pm to check figures on trial bal. pm says she cannot
find this. asked to print a bal snapshot. it shows all minus
jagainst everything she has sold. the SU DD is individual
ind has been rolled over.
jadvised to create correctional SU 222%. already has 222, so
created XXX. individual. had pm attach to XXX, has pm I
declare everything in XXX what should have been declared in DD on
ednesday using bal snpashot printed then.
28/04/00 11:45 uk0go106
ddvice: advised to go into stock bal and declare stock, then stamps
hen cash. advised to then roll over XXX. then to transfer
the stock from XXX to DD and then roll over office. pm ok to
io this.
28/04/00 11:53 ukogo106
vice: will leave call open for further contact from pm. I
[28/04/00 13:18 uk061537
Repeat Call: Caller has rung back in again. She has rolled SU Xxx over
with all the stock missing from the clerks SU. This is the
incorrect. Caller should never have been advised to do this.
if my update had been read from when she rang in before it
ould have been clear that the caller rolled over DD SU with
© stock in it. Everything was zero and then she started
F/24/1
érving in CAP06 With no”Stockm tus creating the minus figures:
jy creating a correctional SU in CAP 05 and putting the
figures in showing as a minus from CAP06 it will now roll with
CAP 06 figures. If anything, they should never have added
stock from this cap, they should have added stock from last
cap. This faulty advise has caused even more trouble and the PM
as not rolled XXX over
28/04/00 13:24 uk061537
vice: Advised caller to go into Admin, SU, view Su as she states
he is unable to roll over the CA. I do not want her to roll
wer her CA as becauase of XXX SU which has got CAP06
figures in. All SU are in CAP 6. Asked caller to go to office
alancing, office CAP, the office is in CAP 05.
28/04/00 13:32 wk061537
dvice: Escalted to STSA Amanda, Sandra and Elizabeth. Spoke to
john Simpkins at EDSC for his advice. he advissed to create
lanother SU, and put in the difference between the correction SU
jand the actual Stock in DD (e.g. if DD had 100 first class
tamps in CAPOS and sold 20, the balance snapshot would show
inus 20. The XXX SU would have shown 20 first class
tamps, so the other correctional SU would have to show 80)
[28/04/00 13:56 uk061537
contacted: Attempted to contact the PM but the line is currently
engaged.
28/04/00 14:00 wk061537
contacted: Attempted to contact the PM, the line is ringing off
28/04/00 14:06 uk061537
ontacted: Phone line is still ringing off. 1 cannot get through
28/04/00 14:08 uk061537
contacted: I have tried three times in an attempt to contact the PO
out the line just rings out.
28/04/00 14:10 uk061537
information: Tried again, and it times out. Checked with 192 of the PO
Jnumber and it is 01283 500243
28/04/00 15:17 uk061537
contacted: Attempted to contact the PO but the line is engaged!
28/04/00 15:24 uk061537
contacted: Contacted PM (finally!) SPoke her through attaching herself
jto DD SU and doing a balance snapshot. Asked her to get the
final balance from SU XXX. Compare the two and work out
hat is left.
28/04/00 15:34 uk061537
dvice: Caller advises she declared it already in SU XXX, so
jadvised her to do a trial CA and see if the figures were correct.
poke her through doing a trial CA.
28/04/00 15:44 uk061537
\dvice: The trial balance is not showing any of the receipts and
payments. It is showing the stock but none of the receipts
land payments.
28/04/00 15:53 wk061537
jinformation: SU DD user name is CSTO01 there is no set position. The
balance report was carried out and was rolled over yesterday.
aller is trying to do the final CA from position 6.
Please investigate why the SU DD receipts and payments are
ot on the trial CA.
\dvised caller not to roll over CA - advise NBSC of this
28/04/00 15:57 uk059130
information: I have dowloaded the event logs for this counter which can
ibe found in the web page.
Passing call to SSC for further investigation.
JF) Call details
jDiagnostician name:
ustomer opened date 27/04/2000 14:28:01
CALL PC0043811 opened
FUJ00086585
FUJ00086585
Date: 28-Apr-2000 15:12:00 User: Customer Call_
27/04/00 14:28 The pm is having problems rolling the office over. There are
figures missing from the cash account which is one person entire work.
27/04/00 14:30 uk079786
\dvice: Got the pm to check all the stock unit and they are in
ap06.
ot the pm to try and get a trial cash account.
itt says balancing error reciepts and payments do not
match, investigate the error the error may be corrected using the
reversal function.
27/04/00 14:50 uk079786
information: Discrepency on the cash account for redeemed stamp
jnat saving deposits, out by £111
jat savings withdrawels out by £450.95
L stamps out by £75
itv stamps out by £200
tn each case the figures are the same as this stock unit
as taken.
Stock unit DD
ser id CSTOOI
7/04/00 14:53 vk079786
F/24/2
vice: These figures are far too similar to the figures the women
as taken in this stock unit.
27/04/00 16:16 uk066871
Repeat Call: pm called chasing call ...voiced Sandra Cleag
27/04/00 16:35 uk059697
information: voiced SMC to this call
28/04/00 10:28 uk061537
Repeat Call: Caller has rung back again. At 18:21 on wednesday night
jthey did a sales report and it included allt he transactions,
owever, they could not roll the clerk over. Yesterday
jnorningn SU DD was rolled over and she is not in CAP 06. ALl her
fork is missing from the CA> When she did a blaance snapshot
he was £9,000 over and all her stock is showing as minus.
tt is all showing minus.
28/04/00 10:36 vk061537
vice: I asked caller to do a reprint of the final balance for SU
lop to see what the figures looked like. Everything is minus
f what she sold. I think that she rolled over with nothing
Jin her Stock, and everything went as an over. Advised caller
to roll over the SU into the next BP and declare stock
tamps and cash
28/04/00 10:44 uk061537
\dvice: The manager will call in as they rolled the SU over and the
aller cannot carry out the tasks as she does not have
jnanagerial access
28/04/00 11:37 uk080106
Repeat Call: asked pm to check figures on trial bal. pm says she cannot
find this. asked to print a bal snapshot. it shows all minus
jagainst everything she has sold. the SU DD is individual
jand has been rolled over.
jadvised to create correctional SU 222. already has 222, so
reated XXX. individual. had pm attach to XXX. has pm
Jeclare everything in XXX what should have been declared in DD on
jwednesday using bal snpashot printed then.
28/04/00 11:45 uk080106
\dvice: advised to go into stock bal and declare stock, then stamps
jthen cash. advised to then roll over XXX. then to transfer
the stock from XXX to DD and then roll over office. pm ok to
do this.
28/04/00 11:53 uk080106
dvice: will leave call open for further contact from pm.
28/04/00 13:18 wk061537
Repeat Call: Caller has rung back in again. She has rolled SU XXX over
vith all the stock missing from the clerks SU. This is the
incorrect. Caller should never have been advised to do this.
ff my update had been read from when she rang in before it
ould have been clear that the caller rolled over DD SU with
jno stock in it. Everything was zero and then she started
serving in CAP06 with no stockm tus creating the minus figures.
by creating a correctional SU in CAP 05 and putting the
figures in showing as a minus from CAPO6 it will now roll with
ICAP 06 figures. If anything, they should never have added
stock from this cap, they should have added stock from last
jcap. This faulty advise has caused even more trouble and the PM
as not rolled XXX over
28/04/00 13:24 wk061537
\dvice: Advised caller to go into Admin, SU, view Su as she states
he is unable to roll over the CA. I do not want her to roll
ver her CA as becauase of XxX SU which has got CAP06
figures in. All SU are in CAP 6. Asked caller to go to office
jpalancing, office CAP, the office is in CAP 05.
28/04/00 13:32 uk061537
Advice: Escalted to STSA Amanda, Sandra and Elizabeth. Spoke to
john Simpkins at EDSC for his advice. he advissed to create
jancther SU, and put in the difference between the correction SU
Jand the actual Stock in DD (e.g. if DD had 100 first class
tamps in CAPO5 and sold 20, the balance snapshot would show
inus 20. The XXX SU would have shown 20 first class
tamps, so the other correctional SU would have to show 80)
28/04/00 13:56 uk061537
contacted: Attempted to contact the PM but the line is currently
engaged.
28/04/00 14:00 uk061537
contacted: Attempted to contact the PM, the line is ringing off
28/04/00 14:06 uk061537
contacted: Phone line is still ringing off. I cannot get through
28/04/00 14:08 uk061537
ontacted: I have tried three times in an attempt to contact the PO
out the line just rings out.
28/04/00 14:10 uk061537
information: Tried again, and it times out. Checked with 192 of the PO
umber and it is
28/04/00 15:17 uk06iS37
contacted: Attempted to contact the PO but the line is engaged!
28/04/00 15:24 uk061537
contacted: Contacted PM (finally!) SPoke her through attaching herself
Ito DD SU and doing a balance snapshot. Asked her to get the
FUJ00086585
FUJ00086585
F/24/3
final balance from SU XxX. Compare the two and work out
fvhat is left.
28/04/00 15:34 uk061537
dvice: Caller advises she declared it already in SU XXX, so
jadvised her to do a trial CA and see if the figures were correct.
Spoke her through doing a trial ca.
28/04/00 15:44 uk061537
vice: The trial balance is not showing any of the receipts and
ayments. It is showing the stock but none of the receipts
Jand payments.
28/04/00 15:53 uk061537
information: SU DD user name is CSTO01 there is no set position. The
balance report was carried out and was rolled over yesterday.
Caller is trying to do the final CA from position 6.
Please investigate why the SU DD receipts and payments are
not on the trial CA.
dvised caller not to roll over CA - advise NBSC of this
28/04/00 15:57 uk059130
information: I have dowloaded the event logs for this counter which can
be found in the web page.
Passing call to SSC for further investigation.
Ir) call details
jbiagnostician name:
FUJ00086585
FUJ00086585
jDate: 28-Apr-2000 15:51:00 User:Richard Coleman
IPRESCAN: It's so good they've told us 3 times by the looks of it.
ffarget Release updated to CSR-CI3R
jproduct EPOSS & DeskTop Cash Account added
the Call record has been assigned to the Team Member: John Simpkins
IDefect cause updated to 40:General - User
lHours spent since call received: 0 hours
Date: 28-Apr-2000 17:15:00 User:John Simpkins
lew evidence added - Stock unit DD from 20-Apr-2000 to 28-Apr-2000
IF) Response :
the openingstock figures from the roll CAP4 BP2 to CAP5 BP1 had a lot of
tock items, However I can not find a Stock Declaration DrawerlitemId:2
(stock) anywhere. I also cannot find a lot of DDNs that would match this. I
annot find a lot of SANs to remove the stock. I believe that the mapping
must. somehow be incorrect locating the CAPS opening figures.
jt will attache the message store extract for SU DD.
i will route this back to the main stack to be re-assigned while I am on
oliday.
(END OF REFERENCE 17724827]
Responded to call type L as Category 40 -Incident Under Investigation
the response was delivered to: PowerHelp
the Call record has been transferred to the Team: EDSC
Hours spent since call received: 0 hours
Date: 28-Apr-2000 17:26:00 User: sche ‘Simpkins
jew evidence added - ObjectNam
JF} Response :
I have followed the openingfigures markers from the StockUnits collection
{attached as evidence) and they seem to be correct.
[END OF REFERENCE 17724933]
Responded to call type L as Category 40 -Incident Under Investigation
ithe response was delivered to: PowerHelp
Date: 29-Apr-2000 09:24:00 User:John Simpkins
Please route to EPOSS Dev.
IThe Call record has been transferred to the Team: QFP
jours spent since call received: 0 hours
jDate:29-Apr-2000 10:12:00 User:_Customex Call.
leMPTY 29/04/00 10:21 uk079746 HSH1 Repeat Call: Pm rang in for update.
spoke to EDSC, they advised will need to go to development
team.
Advised pm of this.
\Date:02-May-2000 09:16:00 User:Lionel Higman
ithe Call record has been assigned to the Team Member: Steve Warwick
jours spent since call received: 0 hours
Date: 02-May-2000 12:05:00 Uscr:Paul Steed
IF) Response :
Someone from Horizon says that the PM is chasing this one. The call is
currently with fourth line.
[END OF REFERENCE 17751933]
Responded to call type L as Category 40 -Incident Under Investigation
F/24/4
FUJ00086585
FUJ00086585
the response was delivered to: Powerlielp
jDate:02-May-2000 13:08:00 User: Customer Call_
EMPTY 02/05/00 12:43 uk080109 HSH1 Repeat Call: pm rang back chasing, voiced
Bird line who said somebody
frill callback asap.
Date: 02-May-2000 16:35:00 User:Steve Warwick
IF) Response :
javing looked at the evidence supplied there does seem to be an issue with
jthe CAP 5 balance on Stock Unit DD. However to investigate fully we need to
ee a complete copy of the message store, not just the ‘Container:pD'
inessages.
[END OF REFERENCE 17762185]
Responded to call type L as Category 96 -Insufficient evidence
lHours spent since call received: 2 hours
fhe Call record has been transferred to the Team: EDSC
ithe response has been routed to the gateway team for validation
Date:03-May-2000 08:07:00 User:Barbara Longley
jhe Call record has been assigned to the Team Member: John Simpkins
jours spent since call received: 0 hours
jDate:03-May-2000 12:47:00 User:John Simpkins
lew evidence added - Complete message store
jhe Call record has been transferred to the Team: EPOSS-Dev
Hours spent since call received: 0 hours
Date: 03-May-2000 14:07:00 User:Barbara Longley
Jf) Response :
lew evidence added - Complete message store by John Simpkins in EDSC -
the Call record has been transferred to the Team: EPOSS-Dev
[END OF REFERENCE 17783656]
Responded to call type L as Category 40 ~Incident Under Investigation
jhe response was delivered to: Powerlielp I
jDate:03-May-2000 14:08:00 User:_Customex Call_
EMPTY 03/05/00 15:07 uk066702 HSH1 Advice: rnm - carl motion chasing this
all for an update - tried
jpaul steed but unavailable - voiced barbara longley for
fupdate on this call - if possible the pm needs a callback to
lexplain the situation so far..-.+.stsseeseceeeeeeee
Date: 08-May-2000 12:53:00 User: Customer Call_
JEMPTY 08/05/00 13;20 uk080111 HSH1 Repeat Call: voiced through Barbara
jLongley as pm needs to know what is
appening. A development team are investigating this. Pm I
jreports that this has happended again with this weeks CA on the
ame counter
Date: 08-May-2000 13:50:00 User:Les Ong
Ihe Call record has been transferred to the Team: EPOSS-FP
Hours spent since call received: 0 hours
Date: 09-May-2000 16:23:00 User:Les Ong
lrarget Release updated to CSR-CI3_2R
IF) Response :
potential target release updated to CI3_2R since date for existing target
release has passed.
[END OF REFERENCE 17936240}
Responded to call type L as Category 68 Administrative Response
Hours spent since call received: 0 hours
the Call record has been transferred to the Team: EDSC
jthe response has been routed to the gateway team for validation
\Date:09-May-2000 16:31:00 User:Barbara Longley
the Call record has been assigned to the Team Member: John Simpkins
flours spent since call received: 0 hours
Date:09-May-2000 16:34:00 User:Barbara Longley
jhe Call record has been transferred to the Team: EPOSS-FP
flours spent since call received: 0 hours
F/24/5
jbate:11-May-2000 10:41:00 User:Barbara Longley
IF) Response +
fish rang to say that NBSC are chasing for an update on this call. Have
linformed them that call currently with the EPOSS development team.
[END OF REFERENCE 17989436]
Responded to call type L as Category 40 -Incident Under Investigation
the response was delivered to: Powerlelp
FUJ00086585
FUJ00086585
Date: 11-May-2000 13:22:00 User:Barbara Longley
If} Response :
SH have chased call again. Call is still being progressed by EPOSS-FP. Have
rompted team.
[END OF REFERENCE 17995831]
Responded to call type L as Category 40 -Incident Under Investigation
the response was delivered to: PowerHelp
Date: 11-May-2000 13:24:00 User: Customer Call
JEMPTY 11/05/00 11:38 uk080007 HSH1 Repeat Call: repeat call from NBSC.
oiced through to EDSC, with eposs development team.
Jadvised that she will put an update on the call.
11/05/00 14:12 uk066744 HSHI Repeat Call: rnm Carl Motion called chasing -
jis not happy at lack of
lapparent progression from support on this matter - office have
ad no contact for 4-5 days and tnm wants to ensure the
firgency of this matter is realised - rnm would like to support
fto call him on{~~~-GRO”~~~"] Voiced ssc.
Date: 11-May-2000 14:18:00 User:Lionel Higman
ithe Call record has been assigned to the Team Member: Steve Warwick
ours spent since call received: 0 hours
Date: 11-May-2000 14:21:00 User:Lionel Higman
lrailed to contact Steve personally, left a message on his answering service
sking him to look at it.
Date: 16-May-2000 15:12:00 User: Customer Call_
fIMPTY 16/05/00 16:16 uk079680 HSH1 Repeat Call: the rnm is chasing this call
he would like someone to call
jthe office asap as the call has been going on for too long .
Date:16-May-2000 16:11:00 User: Customer Call
EMPTY 16/05/00 17:06 uk080147 HSH1 Repeat Call: RNM has called back for updt
n the situation. RNM has
reporting a problem whereby the transactions
carried out on the counter are being lost from SU TT.
Stock was
balanced on Tuesday and it was noticed that there was a
6343.07 surplus discrepancy. The counter daily and weekly
reports were showing zero. The RNM put £6343.07 into the
suspense account. The discrepancy has now doubled and is
showing
jas a £12686.14 surplus.
ate:17-May-2000 13:27:00 User:Steve Warwick
IF) Response =
jtooking at the message store it seems that Stock Unit DD has failed to
alance properly. The rollover records for the stock unit on 27th April
include only records for Cash, Stamps (Product 21) and Discrepancies (Product
145). These records are present only because they were the values of the
Jdeclarations used prior to balancing, all other stock, receipts and payments
alues are missing from the rollover records. At the time of declaration,
the values declared for Cash and Stamps were converted to discrepancies,
resumably because the system had failed to accumulate any current stock
jolding for either product.
jthe call needs to be looked at in detail by the EPOSS team in order to
jestablish why the system appears to have failed to locate any transactions
for this stock unit in CAP 5.
[END OF REFERENCE 18177392]
Responded to call type L as Category 38 -Potential Problem Identified
jthe response has been flagged to the gateway team for validation
the Call record has been assigned to the Team Member: Walter Wright
jours spent since call received: 1 hours
ate: 18-May-2000 15:32:00 User:Barbara Longley
JF} Response :
the Call record has been assigned to EPOSS-FP Team Member: Walter Wright
{END OF REFERENCE 18237650)
Responded to call type L as Category 38 -Potential Problem Identified
F/24/6
ithe response was delivered to: Powertielp
FUJ00086585
FUJ00086585
Date:23-May-2000 08:29:00 User:Walter Wright
ithe Call record has been transferred to the Team: EPOSS-FP
Hours spent since call received: .1 hours
Date: 26-Jun-2000 07:39:00 User: Customer Call_
EMPTY 26/06/00 08:36 uk079674 HSH1 Follow Up: Shelley Lewis - Service
control Team - 7281-5432
ave mailed Walter Wright to request an update for this
all.
call has now received 11 Repeat calls from PM.
Date: 26-Jun-2000 07:56:00 User:Walter Wright
ithe Call record has been transferred to the Team: EPOSS-Pre-Dev
jours spent since call received: .1 hours
Date: 26-Jun-2000 08:18:00 User:Walter Wright
fhe Call record has been assigned to the Team Member: Martin McConnell
Hours spent since call received: .5 hours
jDate:26-Jun-2000 09:32:00 User:Martin McConnell
this PINICL has just been assigned to me. I have a copy of the full
jnessagestore which I've just started loading on my system. In the meantime
(whilst I'm looking) , it would be useful for EDSC to supply event logs that
ight point to any further clues. Route back to EPOSS-Pre-Dev when finished
please.
fthe Call record has been transferred to the Team: EDSC
Defect cause updated to 99:General - Unknown
jours spent since call received: 1 hours
Date:26-Jun-2000 12:07:00 User:Barbara Longley
the Call record has been assigned to the Team Member: John Simpkins
Hours spent since call received: 0 hours
Date: 26-Jun-2000 12:55:00 User:Martin McConnell
fter my first run through, the StockBalancing process has worked
uccessfully as of 27-Apr-2000. BEFORE PASSING THIS BACK WITH THE EVENT LOG,
MAY I REQUEST THAT THE MESSAGESTORE FOR NODE 1 IS RETRIEVED DIRECTLY FROM IT.
IT suspect there is a serious problem (Ripostewise??) with this as opposed to
the correspondance view of it.
jt shall still continue looking at subsequent weeks to see why the situation
never recovered itself.
jpate:26-Jun-2000 20:22:00 User:John Simpkins
It have emailed Martin a textual copy for the message store extracted from the
jgateway counter. Routing to EPOSS PRE DEV.
jhe Call record has been transferred to the Team: EPOSS-Pre-Dev
Hours spent since call received: 0 hours
jDate:28-Jun-2000 13:08:00 User:Martin McConnell
[this is another instance of PC0038631 where Dataserver trees have failed to
build. This has now been fixed in CI4 and in conjuction with CP2587 (where
ithe data tree rebuild is minimised to 2 attempts instead of 4) should return
jan abort right back up to the user to retry the balancing process. Instances
where this can potentially occur is for example if the Riposte service has
jstoped/failed/unable to complete an IO request issed etc.
jhe Call record has been transferred to the Team: EDSC
[Defect cause updated to 14:Development - Code
jours spent since call received: 20 hours
jDate:28-dun-2000 13:41:00 User:Barbara Longley
jthe Call record has been assigned to the Team Member: John Simpkins
Hours spent since call received: 0 hours
Date :29-Jun-2000 09:34:00 User:John Simpkins
lew evidence added - event log - may only
jDate:29-Jun-2000 11:22:00 User:John Simpkins
IF} Response :
iin early May (01-May-2000) the event log shows a corrupt storage unit, and
riposte querys were destroyed as a result. This would have caused the
described errors. Unfortunately the event logs do not go back to include
FI24/7
27-Apr-2000.
[END OF REFERENCE 19591884)
Responded to call type L as Category 40
The response was delivered to: Powerlielp
-Incident Under Investigation
FUJ00086585
FUJ00086585
jbate:01-dul-2000 14:38:00 User:John Simpkins
lr) Response :
jthis is another instance of PC0038631 where Dataserver trees have failed to
build. This has now been fixed in CI4 and in conjuction with CP2587 (where
the data tree rebuild is minimised to 2 attempts instead of 4) should return
jan abort right back up to the user to retry the balancing process. Instances
here this can potentially occur is for example if the Riposte service has
jstoped/failed/unable to complete an IO request issed etc.
in early May (01-May-2000) the event log shows a corrupt storage unit, and
riposte querys were destroyed as a result. This would have caused the
lescribed errors. Unfortunately the event logs do not go back to include
27-Apr-2000.
this type of problem will be detected in cr4
rompted to run the Cash Account again.
It have not contacted the PM due to the length of time the call has been under
investigation.
(END OF REFERENCE 19669955]
Responded to call type L as Category 74 -Fixed at Future release
jours spent since call received: 0 hours
ICALL PC0043811 closed: Category 74, Type L
he response was delivered to: Powerllelp
(CSR+) and the user will be
bate: 01-gul-2000 14:43:00 User: Customer Call_
Date and time complete: 01/07/2000 15:42:53
fService Complete (Confirmation) Received
Root Cause ‘Development - Code — 06 < :
‘Logger ; Customer Call_ - EDSC =
Subject Product EPOSS & DeskTop -- Cash Account (version unspecified) . —
Assignee = ~—~—~—~—'dohn Simpkins EDSC—™S Lo
LastProgress §=——_01-Jul-2000 14:43 - Customer Call_ co oo
F/24/8