FUJ00087175
FUJ00087175
To: ‘Mark Underwood:
Ce: Harvey, Michael
From: — Newsome, Pete[/
(FYDIBOHF23SPDLT)/cn=Recipients/cn=779e4a5ceab04dcab27a43c7fdb]
Sent: Mon 12/21/2015 2:34:22 PM (UTC)
Subject: I RE: presentation- Strictly Private & Confidential - Subject to Legal Privilege
Second Sight Part 2 response from Fujitsu 150914.docx
Strictly Private & Confidential - Subject to Legal Privilege
Mark
Updates below:
Fujitsu to:
share its previously supplied comments on the Second Sight Reports (Monday / Tuesday); Attached
detail the number of branches affected by the ‘Falkirk bug’ vs its ‘capability’ to affect, with reasons (Monday / Tuesday);
Due to the date of this issue we do not have exact details of the number of branches affected. The following answer is
being currently ratified by the support team but we believe at this moment in time to be correct .“This particular bug
however could have affected all branches who have multiple stock units. The Misra case where this issue was mentioned
was dismissed as the branch had a single stock unit.’
provide the number of system errors identified, by year, that could affect branch accounts together with the number of
branches that were affected and were capable of being affected by these errors, together with reasons (Wednesday); Fujitsu
is endeavouring to provide detail as to the number of Hotfixes (fixes to the software where it has been agreed with Post
Office that an urgent change is required due to some aspect of the operation of the software) that have been issued with
some examples of the type of fixes issued. I am still awaiting agreement on when this information will be available. If a
more detailed report of what each fix was and whether it affected branch accounts I would be able to commission this in
January and at that point deliver costs and timescales for such an activity.
investigate its email / data retention policy and how this would, if asked for the information, affect its ability to provide the
emails for those Fujitsu employees who worked at Bracknell in 2008/09 (Monday / Tuesday); Save for particular matters
(which this particular matter was not one), Fujitsu leaves much of this to the individual particularly in archiving to local
storage. If Post Office has a request for email information it would therefore need to be dealt with on a case by case basis
checked against other legal and data protection criteria.
answer the questions posed in Jonathan’s letter of 16/12/2015 (the letter was forwarded on 17/12/2015. I will call Fujitsu
on Monday morning to obtain an ETA); Mike Harvey has supplied an answer for this question and
Comment on Page 6 of Deloitte’s Board Briefing Paper. I understand Fujitsu were approached and provided comment at
the time this paper was issued. We have requested this is shared with us (Monday / Tuesday). Answer to follow ina
separate email.
Will call tomorrow to discuss further
Pete
Pete Newsome
Business Change Manager
Post Office Account, Fujitsu UK&I
: pete. newsomeI
Web: http://uk. fujitsu. cor
Web: uk fujitsu.com
FUJ00087175
FUJ00087175
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Fujitsu is proud to partner with Action for Children
I-ClO: Global Intelligence for the ClO. Fujitsu's online resource for ICT leaders
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isa Please consider the environment - do you really need to print this email?
From: Mark Underwood!
Sent: 18 December 2015 19:5
To: Newsome, Pete </
Subject: RE: presentation
Thanks Pete.
The QC was chasing me for the outstanding actions from the Fujitsu meeting. I have pasted these blow with timescales to be hit.
Please let me know if any of the below is not feasible
Fujitsu to:
share its previously supplied comments on the Second Sight Reports (Monday / Tuesday);
detail the number of branches affected by the ‘Falkirk bug’ vs its ‘capability’ to affect, with reasons (Monday / Tuesday);
provide the number of system errors identified, by year, that could affect branch accounts together with the number of
branches that were affected and were capable of being affected by these errors, together with reasons (Wednesday);
investigate its email / data retention policy and how this would, if asked for the information, affect its ability to provide the
emails for those Fujitsu employees who worked at Bracknell in 2008/09 (Monday / Tuesday);
answer the questions posed in Jonathan’s letter of 16/12/2015 (the letter was forwarded on 17/12/2015. I will call Fujitsu
on Monday morning to obtain an ETA); and
Comment on Page 6 of Deloitte’s Board Briefing Paper. I understand Fujitsu were approached and provided comment at
the time this paper was issued. We have requested this is shared with us (Monday / Tuesday).
Mark
Mark Underwood
C laint Review and Mediation Scheme
From: pete.newsomet” _
Sent: 18 December 2015 15:10
To: Mark Underwoodi
Subject: RE: presentation
Mark
This is the presentation we discussed. I will call you Monday to make sure we have agreement on the other actions.
FUJ00087175
FUJ00087175
Pete
Pete Newsome
Business Change Manager
Post Office Account, Fujitsu UK&l
E-Mail: pete.newsome!
Web: http://uk.fujitsu.com
Web: uk. fujitsu.com
© Fujitsu named as
Responsible Business
of the Year
Fujitsu is proud to partner with Acti
I-ClO: Global Intelligence for the ClO. Fujitsu's online resource for ICT leaders
Sponsors of the 2015 Rugby World Cup
Ba Please consider the environment - do you really need to print this email?
From: Mark Underwoodi..,
Sent: 18 December 2015 09:22
To: Newsome, Pete <_
Subject: presentation
HI Pete, could you send me the presentation you sent to Angela on the ‘forced log off’ issue please — that you mentioned at the QC
meeting
Thanks
Mark Underwood
Complaint Review and Mediation Scheme
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