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FUSITSU
HNGxX Joint
Steering Board
18" Mar 10
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Agreed Baselines FUJITSU
=Schedule
® V100.A00 draft
* (The plan that will be reported against from now onwards)
% V80.A00 check-pointed with the client
Requirements
®@ version 1.42
@ Testing Baselines
= SVI-02.01
= LST — 01.08.03 + hot fixes
® VOL — 01.08.03
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Red Major issue impacting timescales, cost or risk a
H N GX Ss umma ry £ Major issue but with actions agreed to resolveFUJITSU
[Approved Budget
7 Replacement Deployment Manager
2° Problem Manager recruited
Resourcing Amber identified. Need to confirm start date and I 22 Mar 10.
Deployment Manager to be confirmed. peairennenas
Pilot on hold last week. High Volume Pilot
Scheduled to start on 18/03/10, rollout to start} nereased beat rate successful, will provide
12/04/10 subject to successful completion of el
[Schedule [an opportunity to speed up the rollout 31 Mar 10
HVP. Increased beat rate (300) to be Gorton revised plan with POL.
attempted early in rollout. Overall roliout
[schedule the
Requirements
Architecture
[Continued focus on fxing Peaks raised for I oneal Peansitnes
Live issues. Daily prioritisation of new issuesI Daily reviews of critical Peaksifixes to ensure
Apps Development I Amber I Amber rom jvertet to minimise scope change for Ideliveredtested 81 Mar 10
Vol test cycle 2 underway, scheduled to I Daily progress updates on Vol Testing and [55 tar 49
Jcomplete 22/03/10 review overall 3 cycle plan
Piict on hold last week, restarting 18/03/10. [Branch Router install plan back on track
Migration Branch Router install average success rate I increased beat rate is making up lost time I56 ar 40
‘gration Hor last week >85%. Full beat rate being —_I from siow start in Dec 2009). MVP, HVP ‘a!
lachieved. Revised schedule for pilot agreed, I and roliout start as planned.
[VSAT plan on track. Delays to completion of
Infrastructure ‘Amber I Vodafone Backup WWAN testing dueto I Resolve Vodafone network issues and }25 Mar 10
Vodafone Back [complete testing
Detailed stats on HSD performance, in
[Service Transition I Amber I Amber Imonitoring of live system shared with POL, [Continue fo review We service stability 31 Mar 10
JOngoing monitoring in piace. Port throug
[Contract
[CRs
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Exec Summary FUfitsu
® Improved live service stability achieved
® No repeat occurrences of Branch database node failures
® No re-occurrence of Datacentre router failure. Preventive measures in place.
® No other major issues experienced in live since Node failures on 05/03/10.
LJ
Reboot events Significantly reduced over last week (increased this week but no
corresponding calls to desk)
® Issue with slow printing affecting some Horizon branches resolved 11/03/10.
30% of Proxy servers in dormant state following router issue on 04/03/10.
® Focus on monitoring — hardware issues at branches, reboots and HSD
performance
i ~Sysman issue resolved for distribution of fixes/help data
® Branch Router installations running at full beat rate, >85% success rate,
8,135 installed by 16/03/10
@ 01.08 Counter fixes in pilot
@ Joint decision agreed 17/03/10 to restart pilot. Final Rollout schedule tbc.
i Milestones
® 32 completed ahead of schedule
® 10 completed ahead of schedule
® 57 completed behind schedule
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Milestones FUJITSU
d date by end of week.
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Milestones (Continued) FUJITSU
Milestone Feam [Planned I Forecast ISuccess Criteria [Comment
Counter enablers fig I 15/02/10, 3003/10 [AH counter enablers required [12°02 _ 10 PHU branches in HVP, Confirming etatus of
instatlod for High lfor live office pilot have boen ICNIN/OOD
Vatume Pilot installed successfully [26/02 . This will need to he revisited if the branches in the
HVP chang.
15:03 . Date for HYP confined in meeting of 12/03, branches
lsubject to confirmation. Enablers wil! be installed in tine with
deployment profile.
16:03 - Branch migration list provided for this week and next,
jworking to achieve these.
High Volume Pilot [Mig I 2002/10 0104710 I Significant namber of 1503 - Date confirmed at meeting 12:3. HVP will be followed
Completes branches in HVP trading _Iby a week of stabitisation.
using HEIGX solution
Vol text cyclo 2 WOSIO WGIAG [Tesi scripts executed [09103 A number of fixes scheduled for implementation Into
complete lsuccessfully for cycte 2 vo on Weokends 1473 & 213
10103 - Confirmation that Cycle 2 testing has restarted. The
lachedufe has been prioritised
15103 - Tests are progressing.
16/03 - tssues under investigation, view is they will not impactI
the rostart of migration.
17103 - Report script tast worked successfully avernight.
AGE (Pre-raliout) lmlig I 17003710) OWOR0 [Approval to proceed to [04103 . Under review pending stabilisation of tive issues
Branch Migration Rollout 15103 - Date subject to confirmation following agreement at
commence rollout Imeeting 12/03,
17103 . Calendar invite issued today
RABS (Pre-roliout) [Hig I 43/10, 808/70 [Approval te proceed to [94103 - Under raview pending stabilisation of five issues
Branch Migration Rollout 15103 - Date subject to confirmation following agreement at
commence rollout meeting 12°03
17:03 . Calendar invite issued today
150 27061 Compliant [Ace I 0/0/09 SO/DEAU Risk Management Process [28/1 FJS internal BSI auditor has reviewed the risk
Risk Management approved and implemented _Iassescment and recommended the controls applied are
Process in place & [brought up to @ higher level to provide mose meaninghul
operational information to 18027001, Powentiaily a risk 10 mairs rolfout
[depending on the status of other key security deliverables
DS, Poundstone and 2 factor)
103:03 . The Risk Assessment was not signed off. plan to be put}
in place to mitigate impact to rollout
15:03 - FJS to damonstrate to POL by 30/08. that the risk
management is in place and operational.
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Development
@ Challenges:
= PEAK clearance:
* Branch Router rollout and Branch migration
* Focus on issues from live
* Release plans continuously flexed to support plan changes
l@ Progress:
® Software releases:
+ Anumber of deliveries via Release Note to LST and Live in
support of Branch Router Rollout and Counter Pilot
+ SV&l Released
= 02.01.00
+ LST Rig Released
* 01.20.00.00
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POLFS FUJITSU
Key Challenges:
» Archive migration resources (EMC) not available when needed
« No POL-FS testing environment until POLSAP goes live
@ Key Progress:
» Migration completed successfully, as planned.
» Hangout plan being put together to address follow-up activities
@ Schedule:
» Archive testing solution to be implemented 18" March.
* Archive live solution needed by end of March (27 / 28"),
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Deployment FUSITSU
Progress
Challenges
Branch Router
8,135 branches successful router installs - 71% of the total estate. As at eob Tuesday 16/3
Targeting mid-April for Router Rollout completion (excluding VSAT)
“Early 50” router installs all successfully re-provisioned with Orange WWAN
Orange WWAN deployment to 1,600 Routers on schedule to complete this week
Vodafone WWAN testing: SV&l issues resolved
Fix identified & tested for PHU 1.75 power cycle. Rollout scheduling in progress
Revised VSAT plan progressing to schedule
Branch Migrations
R1.08 successfully implemented into Data Centre, resulting in branch stability and performance benefits
R1.08 implemented into 59 branches on Tuesday 16/3. Balance of HNGX estate to complete by end of the week
Fix to zero in settlement file included in R1.08
CTO's now opening in line with schedule.
Help File situation significantly improved
Branch Migrations to restart on Thursday 18/3 with 210 scheduled for this week, 485 next and 630 wic 29/3
2 Factor Authentication started 16" March
Improve management and communication of migration and post-migration branch specific incidents
Router rollout cancelled for 2 days, investigating possible impact on 13" April planned end date
Agree and resolve of a number of Security related Acceptance Incidents
Vodafone WWAN testing: LST environment/network are putting the 19/3 completion date at risk
PHU2 screen resolution fix requires a new migration package. Target availability 2 week April (tbc)
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Test FUfitsu
. - Challenges:
= VOL: Cycle 2: Issues encountered and under investigation by
performance ‘work group’; Counter Performance >S00TPS, Reports
Test target 300RPS achieved 210RPS. Test remaining; full volume
24hr, BDB End of Day
= LST: Constant delivery of hot fixes and release notes on top of
planned work. Planned BDB fixes have not completed test and will
not be deployed prior to HVP. Cap Mgmt and development have
analysed and confirmed risk is low. Vodafone test completion at risk.
j® Progress:
m= VOL: Fixes to support HVP successfully completed. Cycle 2
commenced, test scope agreed and tests prioritised. Execution of
priority tests on plan. 72 tests executed, 4 confirmed failed and 46
under analysis.
= LST: Hot fixes to support 16 release notes successfully tested.
CTR25.7 signed off. CTR25.8 and 9 in test. New migration package
for PHU fix being planned. Vodafone E2E routing proven.
= POL-FS: Testing completed.
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Cy
Client Ref
THNG-3R0008
2HNG-»R0006
3 HNG-»R0008
4HNGxRO018
SHNG-aR0020
6B HNG-aRO028
THNG-aR0040
BHNG-aR0042
SHNG-aR0050
AO HING 90051
41 HNG 20058
12 HNG-xR0067
13HNG-»RO071
14 HNG-2R0073
Key Risks
‘Owner
‘Jobson Pete
Butts Geott
Richareson
Debbie 08
Butts Geott
Butts Geott
Butts Geott
Butts Geott
Butts Geott
Butts Geott
Butts Geott
Cochrane Vince
Butts Geott
‘Allen Graham
«BRAO1)
Dosington Chris
Unites System Architecture Requirements celay Acceptance or roll out (for non - CCD Arch Does) (POL
‘owner IT)
We may not be compliant from a Security perspective before we go into pilot (POL owner TGilan Trundel}
During Post Live VOL testing, the solution ces not operate in accordance with the required performance
targets (Le. Transactions per second BALIOSR) (POL owner IT)
HNG-X Rollout fas in Pit leading to PiltRoliout stop (POL owner WR}
‘Customer will be unable to meet rliout rate (.e, POL overwhelmes by rate of rollout) (POL. owner WR)
CConiractuel acceptance documentation is not formalise leaving to late changes and failure to pass the
acceptance citeria (POL owner Phil Norton)
POL. may halt root cue to unforeseen financial difference in pre- ane post- migration reports. (POL. owner
wR)
“The volume of suppor calls cannot be handled by the support teams anc infrastructure - Horizon Day! +
‘ongoing support requited during migration (POL owner WR)
Live Usage wil icenity volume relates performance issues that were not encountered during VOL. testing (POL
‘owner WR)
‘SYSMAN cistribution cannot sustain the currently proposed beat rate of 275 branches per right (POL owner
wR)
Following migration of Data Centre critical elements of Horizon fall. (POL Owner WR)
RDB Hycra Vol Issues are not resolved sufcienl to support the Max rollout beat rate of 275 per right (POL,
‘ower ITWR)
Recuited fxes cannot be delivers in time fr fst Maintenance Release (ehead of large volume pat)
Further unexpected ciflerences in counter configurations will cause rollout to be extended. POL owner B Evans
Probability
10%
20%
15%
10%
30%
10%
FUSITSU
4 On
2 006
4 02
8 028
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Defect Trend FUjiTsu
aber All defects
ome — Awaiting test
1sq2mt
1ses200t
tse 2mm
10st
tses20n7
tsovams
1smeme
1s052008
1sm2m8
1se2m08
ism12008
1sa12m9
1smems
1s052m9
1sa12010
1sqp2010
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(oe)
FUJITSU
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