FUJ00095095
FUJ00095095
To: Allen Graham (BRA01)[Graham.All i - a
Ce: Spurgeon Adam[Adam.Spurgeo! ¥ Cadman James[James.Cadmani GRO 5 Williams
Andy[Andy.Williams 3 * ~
From: Jenkins Garéth GI”
Sent: Tue 06/04/2010 2:12:04 PM (UTC)
Subject: I RE: BIMs process
Graham,
In response to Alan's 2 questions:
1. As we discussed, there are at least 2 problems with Banking Recovery:
a. Some HNG-X Reversals that are generated as part of the recovery process following a
Comms failure are ignored until a "sweep up" session just before End of day. This
means that there are a number of cases where a failed withdrawal can result in the
customer being unable to get funds until the following day. As far as we can tell
this issue affects HNG-X only.
b. There is a separate (as yet unknown) issue with recovery of Horizon Banking
Transactions resulting in Reconciliation errors due to late reversals. This is what
is giving rise to a large number of BIMS. Note that as these are late reversals this
is probably also affecting members of the public (ie unable to obtain funds), but at
this stage we have no clear handle on what is happening.
I can't make any comments about fixes and timescales, but presumably the programme can.
We probably need to emphasise that this is exacerbated by Network issues!
2. Mark probably got to know about this as a result of Ian Trundell phoning me up and asking me
about the issues from Wednesday / Thursday last week. I probably said more than I should, but
I'm used to working openly with POL and not keeping them in the dark. I did say we were still
investigating what was happening, but described the symptoms (as above and in the earlier
email to you)
Regards
Gareth
Gareth Jenkins
Distinguished Engineer
Applications Architect
Royal Mail Group Account
FUJITSU
Lovelace Ro
Tel:
Mobil
email: Gareth. Jenki.
Web: http://uk.fujitsu.com
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----- Original Message-----
From: Allen Graham (BRAO1)
Sent: 06 April 2010 14:49
To: Jenkins Gareth GI
Cc: Spurgeon Adam; Cadman James; Williams Andy
Subject: FW: BIMs process
Questions from Mark
Graham Allen
Application Services - Post Office Account
FUJITSU
Lovelace Road, Bracknell, Berkshire. RG12 8SN.
FUJ00095095
FUJ00095095
Tel:
Mob: GRO
E-mail? graham-aile# GRO
Web: http://uk. fujitsuvcom™
P Please consider the environment - do you really need to print this email?
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----- Original Message-----
From: D'Alvarez Alan
Sent: 06 April 2010 14:03
To: Wood Mike; Butts Geoff; Allen Graham (BRAO1); Van Achte Gaetan
Subject: RE: BIMs process
All,
Two things here:
1. We need to respond to Mark Burley's questions - is this the same subject regarding the
questions I have been asking over the weekend/earlier today?
2. How did Mark get to know this - is it a case of our people having open conversations with POL
over system issues? If so, we need to be able to get some order within the account to ensure we
control our communications with POL.
Rgds
Alan D'Alvarez
Programme Director, RMG BU
Associate P&PM Academy
FUJITSU
Mob E-mail: alan.d'alvare,
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----- Original Message-----
From: Wood Mike
Sent: 06 April 2010 13:59
To: Butts Geoff; Allen Graham (BRAO1)
Ce: D'Alvarez Alan
Subject: FW: BIMs process
Geoff/Graham
Just seen this, can you respond on behalf of Alan as he's probable off line
Regards
Mike
Mike Wood, Programme Director
Programme & Project Management
Practirioner of the P&PM Academy
f ER “}
email: mike.wood
FUJITSU
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22 Baker Street,
FUJ00095095
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Original Message _ .
From: mark.burley GRO } [mailto:mark.burle:
Sent: 06 April 2010 T3?5a" a
To: D'Alvarez Alan _
Cc: Wood Mike; will.russell}
Subject: BIMs process
Alan
It has come to light that there is currently a bug in the BIMs process for
HNG in comparison to Horizon. Whilst I do not fully understand the detail
(Gareth Jenkins does), I believe the result is that it can take longer for
a customers account to be re-credited in the event of a ‘system fault /
crash' at the time of the transaction.
Can you please clarify:
a) what the difference is?
b) why there is a difference?
c) how FS will correct the position and timescales?
Given the incidence of failure, this is urgent and will be a definite
barrier to migrating any additional branches.
Mark Burley
IT - Post Office Ltd
Programme Manager HNG
Post Office Ltd
Operations
2nd Floor
148 Old Street
London
ECIV 9HQ
Postline: Mobex{ GRO.
External Email: mark.burl
GRO in
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