FUJ00095232
FUJ00095232
FUJITSU
Joint Progress Meeting
HNG-X Update
15'" April 10
Copyright 2009 Fujitsu Services Limited
ie)
FUJ00095232
FUJ00095232
Agreed Baselines FUJITSU
=Schedule
® V100.A00 draft
* (The plan that will be reported against from now onwards)
% V80.A00 check-pointed with the client
Requirements
®@ version 1.42
@ Testing Baselines
= LST —-—MR 01.20 + hot fixes
® VOL — 01.08.03 + hot fixes
Copyright 2009 Fujitsu Services Limited
1
FUJ00095232
FUJ00095232
Major issue impacting timescales, cost or risk
H N GX Sum m : £ Major issue but with actions agreed to resolveF UITSU
No issues
G2G plan
IApproved Budget
Replacement Deployment Manager started
107/04/10. Resourcing of service teams under I Findings of service review to be shared with
[Resourcing review. Additional PCO recruited for POL 16/04/10 23 Apr 10
Deployment team, starting 26/04/10.
Medium Volume Pilot re-started 18/03/10.
High Volume started 25/03/10, but Diagnostic investigations continuing, Oracle
[Schedule suspended 26/03/10. Restart oriteria for 7 23 Apr 10
HVP to be confirmed. Aim to confirm restart_I Patch Set implemented 04/04/10.
[dates by 23/04/10
[Requirements
[Architecture
Continued focus on fixing Peaks raised for
Apps DevelopmentI Amber I Amber ILive issues. Dally prioritisation of new issuesI Dally reviews of critical Peaksifixes to ensure
30 Apr 10
from live/test. High volume of Hot fixes. /delivereditested.
Voi test cycle 2 completed 26/03/10. Cycle 3
Test [deferred due to live issues. Counter Revised plan for start of Cycle 3 to be
eens 30 Apr 10
migration package due fo exit LST 23/04/10.
Red for HNG-X Migrations due to High
Volume Pilot being suspended. Restart __I Revised schedule for High Volume Pilot &
Migration criteria includes agreeing key RAG issues to [Rollout to be confirmed, 23.Apr 10
{fix/provide workarounds for.
Satelite Branch Router solution progressing
through SVI. Implementation requires
infrastructure [change to Counter Migration package~ _I Confirm VSAT timescales.
16 Apr 10
impact on pian the... Vodafone WWAN
implemented into Datacentre.
[Ongoing monitoring in place for ive jssues.
[Service Transition I Amber [Action plan required to prioritise incidents 30 Apr 10
from live sites.
[Contract
CRs
Copyright 2009 Fujitsu Services Limited
2
FUJ00095232
FUJ00095232
Exec Summary FUSITSU
® Live service issues:-
High Volume Pilot migrations suspended until live service issue resolved
Re-start criteria for HVP to be confirmed, confirm start date by 23/04/10
10,668 Branch Router installations completed (93% of estate) by 12/04/10
Milestones — 32 completed on schedule, 10 completed ahead of schedule, 64
completed behind schedule
01/04/10 MoneyGram — 50% of transactions failing for 30 minutes. Corrupt Mapping file.
06/04/10 — 150 out of 685 ISDN lines failed to authenticate. 1 HNG-X branch impacted.
Rebuild of Wigan Radius Server required (19/04/10).
BRDB/Streams
+ BRDB performance fixes implemented 04/04/10
+ Counter SQL Script under review
4 config changes made to improve BRDB recovery time
+ Oracle Patch Set 3 applied 04/04/10.
Additional diagnostics into live 06/04/10
Restart of Streams 09/04/10 caused BRDB failures, packet loss, more diagnostics provided to Oracle
Recommendations around additional patch under review
Intensive monitoring continuing
No service impacting incidents this week (Oracle Streams turned off)
Investigations into other potential causes ongoing, including Oracle Streams
Copyright 2009 Fujitsu Services Limited
3
Copyright 2009 Fujitsu Services Limited
4
FUJ00095232
FUJ00095232
HNGX Calls
FUSITSU
{EDHorizon Online™ Calis,
—®-HNG-X (APC)
‘sie HZN (APC)
0.25
0.20
0.15
0.10
Average Calis per Counter
FUJ00095232
FUJ00095232
FUSITSU
Branch Screen Freezes
Reported Screen Freezes
squapioul jo Jequinn
Copyright 2009 Fujitsu Services Limited
FUJ00095232
FUJ00095232
Milestones
FUSITSU
taitestane Taam [Planned I Farscast [Success Criteria [Comment acs
Counter enablers fiiig I 1502/10I 7BC IAll counter enablers required [16/93 - Branch migration liat provided for this week and next,
installed for High for five office pilot have buen Iworking to achieve there.
Votuime Pilot nstatieg succosstully 25/03 - For today's migrations all enablers instatted. armatt
inumbor of branches have not raceived Rof data,
28103. HVP migrations cancelled until eaute cause of live
sues established and stable running achie
07/08 the branches in the HVP will change, activity with
cantinue when known.
High Volume Pilet _[ilig I 2002770) THC I Significant number oF 15703 - Date confirmed at meeting 125, NWP will ba followed
Completes loranches in HVE wading [by a wack of staniliaation.
using HIGX solution 26(03 - 208/ 215 migrated. issues with population of past
tnigration report, Tonights branch migrations suspended due
o five ination with BAL and Branch Oataba
07103. Criteria for restart of HVP to he agreed with POL
Gt Pre-roiloaty fig I TRIO] TBC Approval wo proceed to AOS Under reulew pending wabliisation oF five Tasca
Branch fligration Rettout 15103 . Date subject to confirmation following agreement at
commence rollout Imvecting 12103
17/03 - Calendar invite issued today
07/04” Pending reaotution of leues with HVP, to be
rescheduled.
RAB? [Preroltouy [Big I T1070, TBC IApproval ts proceed t D403 - Under review pending slabitieation of five isrwes
Branch Higration Retour 15/03 - Date aubject to cantiremation folowing agreement at
commence rallaut meeting 12:03
17/03 Calendiar invite insted today
07103 * Pending resolution of (seues with HVP, to be
reacheduled.
Courier raitout aig I aaa] FC Fear branches migeatod 24/03 naw milestone - Pending oieame al HUP,
commences 06/08 I Star of counter roliout on hold until route cause of
Jive Iesune established and sfahte minning achieved.
150 27001 Comptiant [Ace I 30/70/05} 05/05/10 IAlsk Management Process I28/7 FJS intemal BSI auditor hes reviewed the risk
Risk Manageme approved and implemented Iassassmant and racommended the contots applied are
Procete in piace & brought up fo a highor lovel to provide more moaningtal
operational Information to 1027001, Potentially a risk to main rollout
Jdepending on the status of other key security deliverables
IDS, Poundstone and 2 factor)
24103 - Onto moved tu fine with agreed plan
29103 On track
[07104 Concerns raised at the progress meeting 06/04 are
being addewsse
Tilesfone closed since last report
FSO 27003 Compliant [Ace I O6/04/10) Progress reviow 19/03. Progrovs review milestone added
Risk Management work is on schedule to meet [26/03 - 1S027001 workahop held today.
Process in piace & ha kay objactives required [25/03 Next 15027901 workshop planned for 06/94
operational by 30.8 06704 - Await result of todays meeting
Copyright 2009 Fujitsu Services Limited
6
FU.
Development FUSITSU
@ Challenges:
= PEAK clearance:
* Branch Router rollout and Branch migration
* Focus on issues from live
¢ Particular focus on current stability investigations and resolution
* Release plans continuously flexed to support plan changes
@ Progress:
® Software releases:
+ Anumber of deliveries via Release Note to LST and Live in
support of Branch Router Rollout and Counter Pilot
* 01.20 for Live
* 01.21 for LST (DC & Counter)
* CTR25.10,11,12
* New Counter Migration package
Copyright 2009 Fujitsu Services Limited
7
FUJ00095232
}J00095232
FUJ00095232
FUJ00095232
Infrastructure FUJITSU
@ 3 key changes made to networks:
® Configuration change made to the SAP backup server to prevent it
multicasting — traffic hitting all ports on the Bladeframes
2 All VLANs were trunked to all B/F uplinks (by design) to enable any
VLAN to be accessible to any physical Bladeframe port (allowed a
pserver image to be dynamically moved to a different blade/interface
without requiring any network change to be made) — this facility has been
removed (possibly temporarily) as the Bladeframe virtual switches do not
seem to have the intelligence to only pick out traffic for VLAN’s active on
the vswitch — call raised with Egenera on latter point
® Fault found in the rspan configuration which was resulting in all traffic
destined for the IDS being spanned more than required
@ Net result:- network traffic load on all physical Bladeframe interfaces has
reduced significantly and looks generally much cleaner
® Monitoring for packet loss and increased RTT’s ongoing
® Still have option of redistributing key servers across the reths as discussed
with POL 2 weeks ago and setup on VOL
Copyright 2009 Fujitsu Services Limited
8
FUJ00095232
FUJ00095232
POLFS FUJITSU
lf Hangout List Update :
# Deferred peaks:
+ Discussions on-going with regard to user access, POLFS/SAP user
groups currently being fully defined
# TWS schedule:
« Unable to progress as TWS schedule updates are dependant on both
Release 2 & Decommissioning
a RAD:
+ Development groups required to deliver the fixes have been fully
occupied in live HNG-X issue resolution (a higher priority), expect fix
to be delivered to integration later this week
Copyright 2009 Fujitsu Services Limited
9
FUJ00095232
FUJ00095232
Deployment FUSITSU
= Branch Migrations
® Acceptance, Security and Decommissioning
Challenges
Branch Migrations suspended until major estate wide issues resolved: Red Alert and restart criteria agreed.
VSAT implementation will require a new counter migration package. Impact on timescales to be confirmed.
Progress
Branch Router
+ 10,668 successful Router installs ~ 93% of the total estate. As at cob Tuesday 13” April.
+ Targeting mid-April for Router rollout completion (excluding VSAT). Tail managementto continue unti! 30" April
+ Orange WWAN deployment to 1,600 Routers 99%+ complete. Remaining 7 branches currently with support teams for
resolution.
+ Vodafone WWAN Router Configuration signed off by LST.
> New Router installations with the Vodafone WWAN configuration commenced w/e 5 April.
+ Upgrade of the existing Router estate to the Vodafone WWAN configuration is dependent on PEAK currently within
LST, expected sign-off 16" April
+ PHUs: 240 installed. 53 planned for wic 12” April
+ VSAT plan progressing to schedule.
* LST starts wle 12th Apri MO testing starts 3 May: Plt starts 6 May: Rollout starts 13 May: Rollout completes 27
lay.
+ 622 branches, including 8 Model offices live on HNGX.
+ 10 CTOs open. Planning in progress to complete the remainder (approx. 45) by the end of rollout.
+ Counter release 25.8/9 signed off in Model Office 6/4/10 and committed to the a Pilot of 10 branches on the 7/4/10 and
signed off 12/4/10, Pilot of 50 branches due week commencing 12/4/10.
+ New Counter release 25.10/11 sent to Model Office 11/4/10 and signed off 14/4/10. Pilot of 10 branches due to
commence 14/4/10.
+ New Migration package which includes Counter releases 25.8/9/10/11 due to exit LST 23 April
* Risk Management: Workshops sti.in progress although a ile behind schecyle. Documentation updates provided &
review with POL completed 8/04. Expect to downgrade high Al status wic 19” April
+ Vulnerability Management: Senior Management statement prepared & due for issue 14/04. Process & key activities to be
reviewed with POL wict9th April
Copyright 2009 Fujitsu Services Limited
10
FUJ00095232
FUJ00095232
Test FUJITSU
f@ = Challenges:
® VOL: validating configuration changes in support of ongoing investigations to
resolve issues that have been encountered in the operational estate. This
has included both internal changes and recommendations from Oracle. All
requests for test have been accommodated and evidence provided to the
technical architects. Upgrade for Cycle 3 aim to complete ready for testing to
commence next week.
® LST: Continue to deliver the constant delivery of hot fixes for live support
issues and release of planned deliveries. VSAT release notes have not been
made available and this has therefore delayed test commencing.
w Progress:
® VOL: Schedule for Cycle 3 published, may need some adjustment depending
on unplanned tests to support live investigations
= LST:
* 12 release notes successfully tested - CTR 25.10; CTR25.11, QoS
(Horizon), VPN Policy file (Horizon), Mails Exception Report, MR 1.20
* Hot fixes for the coming week on plan, CTR 1.21 (CTR 26), VPN Policy
file (HNGx) QoS (HNGX), new Counter Migration Package
Copyright 2009 Fujitsu Services Limited
11
FUJ00095232
FUJ00095232
Key Risks FUJITSU
Copyright 2009 Fujitsu Services Limited
12
FUJ00095232
FUJ00095232
Defect Analysis FUSITSU
PRORY
MHD IA) Heh iB) Medi) low)
z
ogee
8
eto
Loe
LV ike
Rieogs
@
&
reels
Back wath OF Test) Grand Total
‘Not targeted or released Rictolioa ah PO:
tee ‘Subset of total hot PEAKS:
Copyright 2009 Fujitsu Services Limited
13
Copyright 2009 Fujitsu Services Limited
14
FUJ00095232
FUJ00095232
Defect Trend
FUSITSU
[\a,
——Awating tet
2600,
1500 og at
1000 DPN
fad
st et! ‘" Ww
: rd ww
; 7 =
888 BS 8828228 2822 8 8 8 8 s B
8 8 £ € 2 € $ § € § F FS F EF F FES
FUJ00095232
FUJ00095232
(oe)
FUJITSU
Copyright 2009 Fujitsu Services Limited
15
15