FUJ00095577
FUJ00095577
Corporate Red Alerts, Amber Alerts, Customer Complaints
05/05/2010
Business Assurance
CRA/1112 - Post Office Limited (RMGA) —_Recent outages affecting all of the PO branches live on the HNG-X application are resulting in serious
customer concerns.
Various letters have been received from POL Directorate and from the National Federation of Sub-postmasters
expressing their concern in regards to the instability of the new system.
There have been 4 major outages affecting the customer's business running on Horizon on-line over the last
week
Account Private Sector Raised 31/03/10 Progress against Streams:
Owner Division Duration 36 days Steam 1. Service Stability ~ No plans to run streams during working day. Streams expert is working remotely from
Revolilich Private Sector Hisccasi Norway and will issue a formal report tomorrow. Tracing has been implemented on volume testing rigs, which are being
Owners Division, Core stressed to attempt to recreate problem seen in live. Oracle DBA expert due to be onsite tomorrow.
. eres Stream 2. Service Area Findings - Closed.
Division, Spotlight Stream 3. Acceptance Incidents ~ Patch and vulnerability management: Customer has had correspondence showing
Alert David Keeling 00d progress fs being made, awaiting contrmalion af reduction to medium,
Stream 4. Criteria to Resume Pilot - Release Authorisation Board scheduled for Wednesday (Correction from last update)
Sanger OO" Bounce Stream 5. Enterprise Management - Ciosed
Stream 6. Configuration Management — Interview with third candidate and a technical interview with second candidate to
be held this week (dates tbc).
[last upsated 04/05/10]
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Alert Management Centre
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FUJ00095577
FUJ00095577
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