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Joint Progress Meeting
HNG-X Update
13'" May 10
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Agreed Baselines FUJITSU
=Schedule
® V120.A00 draft
* (The plan that will be reported against from now onwards)
% V80.A00 check-pointed with the client
Requirements
®@ version 1.42
@ Testing Baselines
= LST—MR 01.22.00 + hot fixes
= VOL — MR 01.20.00 + hot fixes
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Red Major issue impacting timescales, cost or risk a
H N GX Ss umma ry £ Major issue but with actions agreed to resolveFUJITSU
Tea
[Approved Budget
Review of HSD completed, Problem Security Architect and Release Manager
[Resourcing ‘Amber I Manager recruited for Oracie issues required. Recruitment underway. 23 May 10
High Volume started 25/00/10, but Tracing and Oracle Streams switched on to
Isuspended 26/03/10. Stabilisation of ive capture diagnostic data 11/05. Additional
[Schedule service continuing. Tracked via Red Alert [patch delivered 11/05, hidden parameter I 21 May 10
[and daily management updates. Criteria to I change completed testing in Vol 11/05.
re-start Pilot under review. Further remedial fixes planned for 16/05.
Requirements
Architecture
Red Alert remediation plan in place, Waiting
Daily priortisation of new issues from Ree erat neat we
IApps Development liveftest. High volume of Hot fixes. Focus on] $f confirmation on testing required for new 19g May 49
Jaddressing Oracle LCK issues. [Oracle Patch. Daily tracking of progress
against plan
Vol test cycle 2 completed 26/03/10. Cycle 3
start delayed due to live issues requiring Vol I Revised plan for start of Cycle 3 to be 23 May 10
[confirmed
fig to test.
Red for HNG-X Migrations due to High Revised schedule for High Volume Pilot &
Migration [Volume Pilot being suspended. Branch _I Rollout to be confirmed. Fixes targeted into I2 May 10
Router installations in tail management. _I ve throughout May 2010.
[Vodafone Backup WWAN solution in Model I connrm s completion of Vodafone
nrestructure orice a5. Satelite Branen Router” lian Model Otiee and LST ext dat for [14 May 10
solution — target exit from LST slipped 1 I
week to 28/05 due to BT issue on rig. atelite solution
Fongoing monitoring in place for lve issue.
[Service Transition Recommendations from internal review I Continue to review live service stability. [23 May 10
implemented,
[Contract
[ors
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Exec Summary FUfitsu
™ 622 Branches (1,754 counters) on HNG-X, including 8 Model offices
ii Live service issues:-
® Major incident on 05/05/10 — caused by human error (40 minutes)
® Major incident on 07/05/10 — Branch database failure followed by BAL
OSRs restarting (20 minutes)
i Restart of HVP on hold
w Live issues (BDB/Oracle Streams)
l@ 1 Model office branch migrated successfully with new counter migration
software 30/04/10. Testing completed.
ff Minimum number of migrations (up to 10) recommended before planned
fixes implemented during May 2010. Stability of service under continual
review.
™@ 11,117 Branch Router installations completed (97.2% of estate)
™ Milestones — 33 completed on schedule, 10 completed ahead of
schedule, 64 completed behind schedule
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Executive Summary (continued) FUfitsu
@ BRDB/Streams
® Indexing of Branch and Branch Support Databases completed 9" May.
® Diagnostic tracing and Oracle Streams switched on in live by agreement
with POL from 11" May to enable new occurrences of LCK error to be
captured with full diagnostic data. Cannot be replicated on Vol rig.
= LCK error occurred in live 12"° May 17:40 — diagnostics captured and
sent to Oracle
= Escalations to Oracle Exec level.
2 recommendations from Oracle:-
+ Hidden parameter change — tested in Vol 11" May, will be implemented via
OCP 12" May pending capture of LCK error in live
+ New patch delivered overnight 11°" May. Scope of testing required tbc.
= Plan with additional remedial steps agreed with POL 10" May. Fixes
scheduled for implementation throughout May 2010.
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Milestones (1) FUJITSU
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Milestones (2)
FUSITSU
Management
lachieved
itliestone Hfeam [Planned I Forecast ISuccess Criteria [Comment
VOL Cycle 3 [ist I 26/0510] TBC [All critical (agreed) tests for [26/04 . The completion date has been set in the knowledge
rollout completed, that it may be extended due to ad-hoc testing to prove live
fixes.
[04105 - Vol testing temporarily suspended to enable support
of tive issue testing.
Patch and Anti virus IMlig_I 28/05/10] 28/05/10 [Remedial plan accepted and [30/04 Committal statement sent by Dave Keeling, Followup
response sent 30/04, Letter sent stating F's position that
High Severity Al is now Kedium,
06:05 . Further documentation sent to POL (Pian, updated
lprocess document, minutes of Patch Management Board),
112105 . Dataited position on PCI paichos to be implemented
will be confirmed 14/05.
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Exec Summary — Development
li Challenges:
® PEAK clearance:
* Focus on Red Alert issues
» Counter and OSR Releases now progressing fortnightly
« Release plans continuously flexed to support plan changes
@ Progress:
® Software releases:
+ Counter and OSR 1.22.00 Release delivered on time
* Counter and OSR 1.22.01 Release
» Counter delivered on time
« OSR delayed by two days to include 3 Red Alert fixes
+ Data Centre releases by hot fix
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POLFS FUJITSU
fl Hangout List Update
# Deferred peaks:
+ Discussions on-going with regard to user access, POLFS/SAP user
groups now defined and a final delivery is now needed.
# TWS schedule:
+ Unable to progress as TWS schedule updates are dependant on both
Release 2 & Decommissioning
# RAD:
* Changes implemented via OCP last week; still awaiting formal
delivery which is being hindered by resource availability due to the
HNG-X red alert
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Deployment FUSITSU
Challenges
® Branch Migrations suspended until major estate wide issues resolved: Red Alert and restart criteria complete
® RAG under continuous review & progressing well.
Progress
® Branch Router
® 11,178 successful Router installs - 97% of the total estate. As at eob Friday 7" May.
® Tail management continuing throughout May.
Vodafone WWAN Router Configuration signed off by LST.
+ New Router installations with the Vodafone WWAN configuration commenced wie 5 April
. Upgrade ot the existing Router estate to the Vodafone WWAN configuration now being piloted in Model Office
® — PHUs: 347 installed. Remaining branches being managed as part of tail management.
% — VSAT plan progressing to schedule, although issues have been experienced so far in LST, awaiting view of impact
on sign-off date.
+ LST starts wic 12th April; Sign off LST 28% May (tbe), MO testing starts 1st June; Pilot starts 3° June; Rollout
starts 8 June.
Branch Migrations
18 CTO’s open. Planning in progress to complete the remainder by the end of rollout.
Counter release 25.8/9 —Rollout in progress and is at 99% complete with 16 branches remaining.
Counter release 25.10/11 — Roll out in progress and at 98% with 26 branches remaining.
New Migration package (including Counter releases 25.8/9/10/11) was distributed to 10 branches identified for pilot
last week. Further distribution has been put on hold pending restart of pilot
® Acceptance, Security and Decommissioning
® Risk Management: Risk Assessment report provided to POL. Awaiting sign off from POL for this Al (now due 13/5)
® Vulnerability Management: Updates plans & process documentation provided to POL & PAB undertaken. AV
updates due to go live w/e 16 May
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[a2]
Test FUJITSU
ee
= VOL:
+ Scheduling and supporting the validation of fixes for Oracle investigations and HVP
+ Performed a number of test runs attempting to reproduce LCK Hang with Oracle
Diagnostic tracing in place (unable to reproduce)
* Cycle 3 remains suspended
® LST:
* Horizon Counter 1 monitoring fix hit issues in test. Fix redelivered and in test.
+ Determining content and scheduling of MR 01.22 has proven difficult, though
recent meetings suggest progress is being made
= ~=Progress:
® VOL:
* Continue to support investigations into live issues, a number of parameter and
configuration changes have been exercised on VOL
* Streams Plan B testing making good progress
® LST:
= 12 release notes successfully tested, including PHU spare build, TWS Update
including PV Drivers, Anti Virus upgrade , BDB fixes, BAL fix for OSR looping issue.
= CTR/BAL 01.22.00 testing making good progress on target to sign off 14 May
= VSAT testing in commenced, initial testing will focus on BR migration
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HNG-#ROOO4
HNG-»R0006
HNG-xR0008
HNG-1R0018
HNG-xR0020
HNG-xR0024
HNG-»RO040
HNG-aRo042
HNG-xR0050
HNG-xR0051
HNG-xR0059
HNG-»R0067
HNG-xR0078
HNG-»R0078
Butts Geott
Richardson
Debbie DB
Butts Geott
Butts Geott
Butte Geott
Butts Geott
Butts Geott
Butts Geott
Butts Geott
Cochrane
Vince
Butts Geott
Untulfted System Architecture Requirements celay Acceptance or rll out (fer ne
SED Arch Does} (POL owner IT)
\We may not be compliant from a Security perspective before we go ito Rallout (POL owner lan Trundell)
During Post Live VOL testing, the sclution does rot operate in accordance withthe required performance targets (\. Transactions
per secord BALIOSR) (POL owner IT)
HNG-X Rollout fais in Pilot leading to PlotRollout stop (POL owner WR)
‘Customer wil be unable to meet rollout rate (Ie. POL overwhelmed by rate of rollout} (POL owner WR)
Contractual acceptance documentation is not formalised leading to late changes ard failure fo pass the acceptance citera (POL,
‘ower Phi Norton)
POL may halt ralout due to unforeseen financial diference in pre-and post- migration reports. (POL owner WR)
‘The volume of support calls cannot be handied by the support teams and infrastructure - Horizon Day1 + ongoing support required
{ring migration (POL owner WR)
Live Usage wll identify volume related performance issues that were not encountered during VOL testing. (POL owner WR)
'SYSMAN distribution cannot sustain the currently proposed beat rate of 275 branches per right (POL owner WR)
Following migration of Data Cente encal elements of Horizon fal. (POL Owner WR)
RDB Hydra Va Issues are not resolved sufficiently to suppor the Max rollout beat rate of 275 per night (POL owner ITAVR)
[Andrews Mark Development of VSAT schedule is delayed ard impacts compton of branch migration raloout
(GD Ha}
‘Andrews Mark Risk of loss of support from Branch Network (NFSP)
(G0 HQ}
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Defect Trend
FUSITSU
sofverall defect trend
mea defects emmvery halvhigh [LA I
ae I
2000 1
4000 I
;
A Tea.
500 4 I
8&8 8s see fe Bee es eee ee eee
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(oe)
FUJITSU
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