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FUJITSU
Executive Steering Board
HNGX Update
15 July 10
Copyright 2009 Fujitsu Services Limited
ie)
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Agreed Baselines FUJITSU
=Schedule
® V130.A00 draft
* (The plan that will be reported against from now onwards)
% V80.A00 check-pointed with the client
Requirements
®@ version 1.42
@ Testing Baselines
= VOL - MR 1.22.01 + BAL/OSR - 01.23.01
® LST - Data Centre 1.22 + Counters 1.23.01
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Red
lo
Major issue impacting timescales, cost or risk a
Major issue but with actions agreed to resolveFUJITSU
HNGX Summary I
Belay to Programme have resulted In Review forecast once final rollout schedule
JApproved Budget increase beat rate to 300 branches per night [29°24 With Post Office }09 July 10
in 2" hai of rollout.
Resourcing Amber
RAB and AGA approval qven DONETO.
Schedule Amber I Rollout migrations scheduled to start IConfirm VSAT pian. }09 July 10
s0706/10
Requirements
Architecture
Daily prioritisation of new issues from
Apps Development amber IIveltst to minimise impact on olout and [Daily tracking of progress against plan. [1 July 10
deployment of R2. High volume of Hot fixes.
Test Amber. ‘Small window for completing R1 LST testing LST testing to be prioritised. 31 July 10
proto Ra
HNGX Migration rlout starting 3008/10
Migration Ameer I Vodafone WWWAN rlloutin tal management [Revised schedule for rllout to be confimed. Jog jyy 49
Need to confirm VSAT test exit from LST. inatise Implementation pian for
ntastucture
IOngoing monitoring in place for live issue.
serie Transition Amber IRecommendatons tram internal review [Continue to review Ive service staity, [31 Juy 10
implemented
esky wacking of magraton progress wil
Post Ofce seeking compensation for delays
contact Ambar [Post Office seeking compensati include reporting on delaystaied migrations [3% July 10
caused by POL.
fers
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Exec Summary FUfitsu
As at 28" June HNG-X migrations stood at
® 1,431 Branches (12.5% of the Estate)
® 6,112 Counters (20.2% of the Estate)
= High migration success rates seen (average over 90%) over last 3 weeks
lm Live service issues:-
% No Major issues impacting large numbers of branches over last 6 weeks
+ Oracle Resource Manager running Stats job at 3 p.m. 18" June caused Node 1 on
Branch database to run slowly. Config change to Stats job implemented 18/06. Not
classed as a major incident.
® Corporate Red Alert downgraded to Amber 21/06/10
® Service stability monitoring continues.
® Help Desk has 50% spare capacity during periods of stability
Shared Pool memory usage significantly improved.
li Acceptance Gateway 4 and RAB authorisation for rollout to start given by
Post Office on 29/06/10
i 11,383 Branch Router installations completed; 99.3%
® 14 Branches with “Fixed” Counters to be completed
® 8 Portable Branches; OBC related Luggables to PHU
= 50 VSAT Branches
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Customer Status FUJITSU
li Highly successful 3 weeks of High Volume Pilot has restored POL’s
confidence in the migration process and the quality of the solution
§ Positive feedback from POL senior management on 25/06/10
if AG4 and Release Authorisation Boards held 29/06/10 raised no significant
concerns for rollout
@ POL will pursue claim for programme delays beyond May 2010
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Key Risks & Issues Summary
® Key Risks
Key fixes for Business Ref Data
distribution do not get through
testing in time and compromise our
ability to support rollout (in test
currently, due for sign-off 02/07/10)
Rapid pace of introduction and
volume of fixes could regress the
solution
Further significant live issues may
result in the rollout being delayed
again and/or Post Office requesting
HNG-X is regressed
Post Office will not be able to
achieve the beat rate of 265
branches per night, leading to
delays in the rollout completion
(under review — may transfer to
issue w/c 05/07/10)
w Key Issues
% High Volume of Hot fixes in addition
to maintenance fixes leading to
testing bottleneck & delays in
implementation.
FUfitsu
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HNG-xR0018
HNNG-xR0020
HNG-xR0024
HNG-xR0040
HNNG-xR0042
HNG-xR0050
HNG-xR0051
HNG-xR0059
HNG-xR0067
HNG-xR0076
HNG-xR0078
HNNG-xR0080
HNG-xR0081
HNNG-xR0082
HNG-xR0083
HNGXRT
Development
HNGxR1
Development
HING x Migration
HING-x Migration
HING-x Migration
HING-x Migration
HING-x Migration
HNG-x Migration
HING-x Migration
HNGx
Infrastructure
HING-x Migration
HING-x Migration
HING-x Migration
HING-x Migration
HNGxR1
Development
HNG-xR1
Development
HNGxR1
Development
Richardson
Debbie DB
Butts Geott
Butts Geott
Butts Geott
Butts Geott
Butts Geott
Butts Geott
Butts Geoff
Cochrane
Vince
Butts Geoft
Andrews Mark
(eo Ha)
Andrews Mark
(Go Ha)
Andrews Mark
(eo Ha)
Richardson
Debbie DB
Richardson
Debbie DB
Richardson
Debbie DB
Untufiled System Architecture Require
Arch Docs) POL owner iT)
During Post Live VOL testing, the solution does not operate in accordance with the
required performance targets (Le. Transactions per second BALIOSR) (POL owner IT)
HNG-X Rollout fais in Piot leading to Plot Rollout stop (POL owner WR)
ts delay Acceptance or fll out (for non - CCD,
Customer wil be unable to meet rolout rate (i.e. POL overwhelmed by rate of rollout)
(POL owner WR)
Contractual acceptance documentation is not formalised leading to late changes and
failure to pass the acceptance criteria (POL owner Phi Norton)
POL may halt rollout due to unforeseen financial difference in pre- and post- migration
reports, (POL owner WR)
‘The volume of suppor calls cannot be handled by the support teams and infrastructure -
Horizon Day1 + ongoing support required during migration (POL owner WR)
Live Usage wil identity volume related performance issues that were not encountered
during VOL testing. (POL owner WR)
'SYSMAN distribution cannot sustain the curtenly proposed beat rate of 275 branches per
night (POL owner WR)
Following migration of Data Centre ctical elements of Horizon fall. (POL Owner WR)
ROB Hydra Vol Issues are not resolved sufficient to suppor the Max rollout beat rate of
275 per night (POL owner ITIWR)
Development of VSAT schedule is delayed and impacts completion of branch migration
ralloout
Risk of loss of suppor from Branch Network (NFSP)
PCI Compliance Audit and subsequent contention on Rollout Schedule
Critical Cycle 3 tests may not complete prior to AG4
Stil a number of fixes in Development and Test which pose a risk of regression to service
Key fies for Business Ref Data distribution do not get through testing in time and
‘compromise our ably to support rollout
Probability
20%
5%
5%
10%
20%
10%
18%
5%
25%
B BB
FUSITSU
impact
On2
04
02
o4
02
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Milestones
FUSITSU
Baseline
Milestone Team _IPlanned Comment
‘Counter Roll Gut Gammence ig 1502/19 Release Authorisation Baard and Acceptance Gateway 4 Review on
29/06/10 confirmed ralicut can start
Branch Router Roll Out Comalete ig Tara 89 3% of branches have had Branch router installed 14 “xed branches
remaining. @ luggable branches remaining Al technical issues resolved
JA separate milestone for the tart of implementation of the satellite
comms (V'SAT} enabled router is given below.
VEAT solution in Model Office ig cara) Model efice migratad to HNGE
Counter Roll Out Complete fais Ta [Scmpletion Gate te be confirmed. Subject to confirmation win Post
Office on beat rate, Fujitsu is propesing ta increase the beat rate te bringI
forward the main rollout
Milestones Closed since last report
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High Level Plan FUJITSU
~ junw aloo mance Deco oni FIO MTD ATO May n1O UOT Sn
Development
Gye? oye
manor 29000 osraro
eR Rabel mle
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Slip Chart FUSITSU
‘mcm
ts .
want I» et ws
I
sy soxoete) ae
I
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Finance
FUSITSU
Development (incl PM &
PMO) 487 48.7 (0.0)
Test 17.2 17.3 (0.1)
Rigs & Networks 45 45 0.0
IDC Migration & Rollout 3.8 3.7 0.0
Contingency 0.0 0.0 0.0
[Sub-Total 741 74.2 (0.1)
Others (BOM, Expenses,
Depreciation) 18.2 18.1 ie)
TOTAL 92.3 92.3 (0.0)
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Finance example from HNGX.
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Finance - Cost Curve FUSITSU
> Onrertforecast
HNGX spend Apr-09 onwards
Baseline (09
92,000
87,000
£k
82,000
77.000
72,000
We Mays mA Op) OD N CD FOS MA ke ep
Summary
+Project commenced July 2006 trend above commences in April 2009
Increased costs in July 09 relate to Hardware spend which was phased across July and August in the
Baseline
*Total Project costs increased by £0.2m due to additional hardware purchases and resource extensions.
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For Fujitsu Eyes Only
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Finance details. Can be a graph (EV for example) or a table, but actual vs baseline must be shown.
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Resource Profile
FUSITSU
nto mae Rost Sep-10 Otto
[a Devetopment ° ° o @ o
latirasvuctre ° ° 5 5 5
[a mgreton 3 70 3 3 a
larwo 0 o a a a
la Frograne ° ° 5 5 5
latest 7 @ a @ @
Period
& DevelopmentI
@ InfrastructureI
O Migration
cPMO
Programme
BTest
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Biotiy
Ara Rosana Veh iA) Heh (8)
SyelRune svei of @ I 4
RV Ace & Mig RY a (0) o
vei oo 1
eo I wm I 2s
oo 4a
w2 I I 82 (8) I 37 I toy 2 {0} (+8)
eo] @ [oe @i [afm] 3 oh
ve) Hi 5 @ [Ts Tet 3 0)
iD 2 o @f>ita@ti fa
iV Lie o 2 @ [2 Ta] 3 [o)
¥OL 12 71 {+4} 9 {+3} a (11)
POLES 15 3 1
Defect targeting
Peak targeted
Back with QC fest)
Test
Develusment
Grand Total
Subset of total Wah POL
Not targeted or released
Total
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Defect Trend FUSITSU
aso verall defect trend
508 ie detec very aa Vn
hai test
2000
1603/2007
4805/2007
sso7r2007 {i
1§09/2007
45/1 1/2007
46M 2008
46032008
4570512008
4507/2008
1509/2008
15/1 1/2008
4501/2009
1602/2009
1505/2009
4507/2009
15/1 1/2009
4510112010
1803/2010
180512010
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Commercial Milestones
FUSITSU
Acceptance gateway
B6.3
AG1 : Readiness
for Router Rolt
Out
01/10/09
22/10/09
Acceptance
B6.3
AG2 :Readiness
for Data Centre
Migration
18/09/09
22/10/09
Acceptance
B6.3
AG3 : Readiness
for Live Pilot
22/10/09
14/12/09
Acceptance
B63
AG4 : Readiness
for Branch
Migration
Acceptance
B6.3
Gateway 5 was
cancelled
Acceptance
B6.3
AG6 : End of Live
Monitoring
15/02/10
28/04/10
29/06/10
September 10
TBC
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Milestone RAG status. Should include value.
i AG 5 formerly covered update of the Operating Systems
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Commercial & Governance FUfitsu
@ = Client:
® HNGX Joint Steering Board - held fortnightly with Client Programme Manager and
Team
® Interim Steering Board - held fortnightly with Client Programme Manager and Team
# Joint Programme Steering Board - held fortnightly with Client Head of Programmes &
Client Project Managers
#® Test Governance Board — held weekly with Client Test Manager & Programme
Manager
® Release Approval Board — held prior to major release deployment with Client
Programme Manager, Client Service Manager, Head of IS&S
® Acceptance Gateway — held prior to major phase completion Client Programme
Manager, Client Service Manager, Head of IS&S.
Internal:
® ‘Morning Prayers’- held daily with Programme Management Team
= Amber Alert call - held weekly with Alert Team
® Monthly Programme Board - held with Account Director, Core Resource Units,
Delivery Assurance, HOP & PSD Ops Director
® Executive Review - held quarterly with CEO, HOP, Account Director, Finance Director
and Ci st Senior VP & President Global Business Group, Fujitsu Ltd
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Narrative of Governance in place - meetings and reports. Not for Japan pack.
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(oe)
FUJITSU
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