PinICL Export
Ref Summary
Logged By
Pco012920
DeletedContact R1C counters.
PC0012920
Opened Last update Customer
Closed Status
Incorrect Password lifecycle on
07/07/1998 16:26:39 23/12/1998 14:31:40
23/12/1998 14:31:39 Cc
FUJ00115770
FUJ00115770
Product Group
Product At Fault
General/Other/Misc
References Products
Name Value
Customer reference PDA98041601
Release PinICL PCO0012010
Activities
Date User Comment
07/07/1998 15:26:39 [Martin Molloy] CALL PC0012920 opened
07/07/1998 15:26:39 [Martin Molloy] References entered are:-
07/07/1998 15:26:39 [Martin Molloy] Customer reference : PDA98041601
07/07/1998 15:26:39 — [Martin Molloy] T Release PinICL _: PC0012010
07/07/1998 15:26:39 [Martin Molloy] Target Release entered: Unknown
07/07/1998 15:26:39 [Martin Molloy] Incorrect Password lifecycle on R1C counters.
07/07/1998 15:26:39 [Martin Molloy] A problem exists on all R1C counters whereby the expected lifecycle of a
07/07/1998 15:26:39 [Martin Molloy] password expiring that should be set for 30 days does not exist. In other
07/07/1998 15:26:39 [Martin Molloy] words post office staff will be able to use their existing passwords
07/07/1998 15:26:39 — [Martin Molloy] indefinately without the system promting for a change. A S/W fix was set up
07/07/1998 15:26:39 [Martin Molloy] which would ensure that the counter system would prompt post office staff to
07/07/1998 15:26:39 [Martin Molloy] change their password after 180 days i.e. 6 months but folloowing a
07/07/1998 15:26:39 [Martin Molloy] conversation between ICL Pathway and POCL Security it was determined that the
07/07/1998 15:26:39 — [Martin Molloy] actual timeframe should be 30 days i.e. 1 month.
07/07/1998 15:26:39 [Martin Molloy]
07/07/1998 15:26:39 [Martin Molloy] The S/W fix was ammended appropriately but before it was sent down to the
07/07/1998 15:26:39 [Martin Molloy] outlets it was discovered that there was a problem with this fix such that if
07/07/1998 15:26:39 — [Martin Molloy] a counter position were to force sign off an operator i.e. after 74
28 June 2022
Page 1 of 6
Ref Summary
Logged By
Pc0012920 Incorrect Password lifecycle on
DeletedContact R1C counters.
Opened Last update Customer Product Group
Closed Status Product At Fault
07/07/1998 16:26:39 23/12/1998 14:31:40 General/Other/Misc
23/12/1998 14:31:39 Cc
FUJ00115770
FUJ00115770
07/07/1998 15:26:39
07/07/1998 15:26:39
07/07/1998 15:26:39
07/07/1998 15:26:39
07/07/1998 15:26:39
07/07/1998 15:26:39
07/07/1998 15:26:39
07/07/1998 15:26:39
07/07/1998 15:26:39
07/07/1998 15:26:39
07/07/1998 15:26:41
05/08/1998 10:30:23
05/08/1998 10:30:23
05/08/1998 10:30:23
05/08/1998 10:30:23
05/08/1998 10:30:23
05/08/1998 10:30:23
05/08/1998 10:30:24
23/10/1998 12:06:51
23/10/1998 12:06:51
23/10/1998 12:06:51
23/10/1998 12:06:51
23/10/1998 12:06:51
23/10/1998 12:06:51
23/10/1998 12:06:51
23/10/1998 12:06:51
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
Molloy}
Molloy]
Molloy}
Molloy]
Molloy}
Molloy}
Molloy}
Molloy}
Molloy}
Molloy]
Molloy}
Molloy}
Molloy}
Molloy]
Molloy}
Molloy}
Molloy]
Molloy]
Molloy}
Molloy}
Molloy}
Molloy}
Molloy]
Molloy}
Molloy}
Molloy}
consecuative minutes of unuse and at the same time the password expired then
the postmaster would have to reboot the system before changing his password.
This was deemed unacceptable to send out like this as although the chances of
this scenario happening were very low it might happen and would cause
inconvenience to the outlet involved.
There is another PinICL open (i.e. pc0012010 ) which I have raised to A
priority in order that it is given urgent attention by Escher to provide a
fix.
Awaiting update from Steve Warwick.
CALL PCO012920:Priority B:CallType Z - Target 11/08/98 20:00:00
F} Response :
Latest update on "technical" call states that Tony Oppenheim will stress the
importance of this issue being resolved with Mike Murphy in Escher in order
that a fix can be produced. Awaiting his update.
[END OF REFERENCE 5386883]
Responded to call type Z as Category 2. -Progress update
The response was delivered on the system
F} Response :
Letters have now been sent out to the 4 pilot outlets and responses are
expected from these by 30th october 1998. When received the patch will be
downloaded to the 4 outlets and then these outlets will be monitored for a
period of 1 MONTH. This period was decided on by POCL BSM who want to ensure
that a) there are no adverse effects on the Horizon system from this patch,
and b) that the system will prompt for the password to be changed after the
stipulated time.
28 June 2022
Page 2 of 6
Ref Summary
Logged By
Pc0012920 Incorrect Password lifecycle on
DeletedContact R1C counters.
FUJ00115770
FUJ00115770
Opened Last update Customer Product Group
Closed Status Product At Fault
07/07/1998 16:26:39 23/12/1998 14:31:40 General/Other/Misc
23/12/1998 14:31:39 Cc
23/10/1998 12:06:51
23/10/1998 12:06:51
23/10/1998 12:06:52
23/10/1998 12:06:52
16/11/1998 17:40:47
16/11/1998 17:40:47
16/11/1998 17:40:47
16/11/1998 17:40:47
16/11/1998 17:40:47
16/11/1998 17:40:47
16/11/1998 17:40:47
16/11/1998 17:40:47
16/11/1998 17:40:47
16/11/1998 17:40:47
16/11/1998 17:40:47
16/11/1998 17:40:47
16/11/1998 17:40:47
16/11/1998 17:40:47
26/11/1998 14:54:29
26/11/1998 14:54:29
26/11/1998 14:54:29
26/11/1998 14:54:29
26/11/1998 14:54:29
26/11/1998 14:54:29
26/11/1998 14:54:29
26/11/1998 14:54:29
[Martin
{Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
[Martin
Molloy}
Molloy]
Molloy}
Molloy}
Molloy}
Molloy]
Molloy}
Molloy}
Molloy}
Molloy]
Molloy]
Molloy}
Molloy}
Molloy]
Molloy}
Molloy]
Molloy}
Molloy]
Molloy}
Molloy}
Molloy}
Molloy]
Molloy]
Molloy}
Molloy}
Molloy]
I will update the call when the patch has been downloaded.
[END OF REFERENCE 7054909]
Responded to call type Z as Category 2 -Progress update
The response was delivered on the system
F} Response :
The S/W patch was successfully downloaded to the 4 pilot outlets on 3rd
november mwithout any ontoward happenings in any of these outlets. POCL have
requested that we now wait 30 days before downl;oading this patch to the
other 200 outlets. This is to ensure that the system does prompt the users to
change their passwords at the 4 pilot sites.
However, before downloading the patch to the other outlets we also want to
force change a baseunit in one of the pilot sites to ensure that this can be
done successfully without any problems arising with passwords. POCL BSM have
agreed to this and will inform of the cjosen outlets in order that I can
organise a swapout. I will update this call with the results.
[END OF REFERENCE 7681557]
Responded to call type Z as Category 2 -Progress update
The response was delivered on the system
F} Response :
The forced swapout of the baseunit was 100% successful which gives confidence
that all will be ok when the patch is downloaded to the other 200 outlets.
The next stage in the plan is to wait until the four pilot outlets are forced
by the system to change their password which will confirm that the patch has
been successful. This should happen within the next 7-10 days. Once this has
occurred letters will be sent to the remaining 200 outlets advicing them to
change all user passwords and return the confirmation slip when done. Once
28 June 2022
Page 3 of 6
FUJ00115770
FUJ00115770
Ref Summary Opened Last update Customer Product Group
Logged By Closed Status Product At Fault
PC0012920 Incorrect Password lifecycle on 07/07/1998 16:26:39 23/12/1998 14:31:40 General/Other/Misc
DeletedContact R1C counters. 23/12/1998 14:31:39 Cc
26/11/1998 14:54:29 [Martin Molloy] all ( or nearly all) confirmation slips have been received then the patch can
26/11/1998 14:54:29 — [Martin Molloy] be downloaded to all outlets. This may be just before Xmas but if not the
26/11/1998 14:54:29 — [Martin Molloy] early in the new year will be acceptable. I have agreed this with POCL BSM
26/11/1998 14:54:29 — [Martin Molloy] (onathan Rogers).
26/11/1998 14:54:29 [Martin Molloy] I will update this call accordingly.
26/11/1998 14:54:29 [Martin Molloy] [END OF REFERENCE 7885345]
26/11/1998 14:54:30 [Martin Molloy] Responded to call type Z as Category 2 -Progress update
26/11/1998 14:54:30 [Martin Molloy] The response was delivered on the system
02/12/1998 12:59:20 [Martin Molloy] F} Response :
02/12/1998 12:59:20 [Martin Molloy] POCL BSM confirmed this morning, 2/12/98, that users in all 4 pilot outlets
02/12/1998 12:59:20 [Martin Molloy] successfully received a system prompt to change their passwords. This was
02/12/1998 12:59:20 [Martin Molloy] done with no problems arising.
02/12/1998 12:59:20 [Martin Molloy]
02/12/1998 12:59:20 [Martin Molloy] Letters will now be sent to the remaining 200 outlets advising ALL users to
02/12/1998 12:59:20 [Martin Molloy] change their password asap and return the confirmation slip to POCL BSM when
02/12/1998 12:59:20 [Martin Molloy] this is done.
02/12/1998 12:59:20 [Martin Molloy]
02/12/1998 12:59:20 [Martin Molloy] Once all slips have been received ( or a vast majority, figure yet to be
02/12/1998 12:59:20 [Martin Molloy] agreed with BSM but suspect it will be somewhere between 80%-90%) then I will
02/12/1998 12:59:20 [Martin Molloy] voice prompt Release Management asking for the patch to be downloaded to the
02/12/1998 12:59:20 [Martin Molloy] 200 outlets. Being optimistic this will be done before Xmas but realistically
02/12/1998 12:59:20 — [Martin Molloy] I suspect that it will be done early in the New Year.
02/12/1998 12:59:20 [Martin Molloy]
02/12/1998 12:59:20 [Martin Molloy] I will update this call accordingly.
02/12/1998 12:59:20 [Martin Molloy] [END OF REFERENCE 7980777]
02/12/1998 12:59:21 — [Martin Molloy] Responded to call type Z as Category 2 -Progress update
28 June 2022 Page 4 of 6
Ref Summary
Logged By
Pc0012920 Incorrect Password lifecycle on
DeletedContact R1C counters.
Opened Last update Customer Product Group
Closed Status Product At Fault
07/07/1998 16:26:39 23/12/1998 14:31:40 General/Other/Misc
23/12/1998 14:31:39 Cc
FUJ00115770
FUJ00115770
02/12/1998 12:59:22
03/12/1998 16:30:38
03/12/1998 16:30:39
03/12/1998 16:30:39
03/12/1998 16:30:39
03/12/1998 16:30:39
03/12/1998 16:30:39
03/12/1998 16:30:39
03/12/1998 16:30:39
03/12/1998 16:30:39
03/12/1998 16:30:39
03/12/1998 16:30:40
03/12/1998 16:30:41
10/12/1998 16:58:44
10/12/1998 16:58:45,
10/12/1998 16:58:45,
10/12/1998 16:58:45,
10/12/1998 16:58:45
10/12/1998 16:58:45
17/12/1998 11:31:16
17/12/1998 11:31:16
17/12/1998 11:31:16
17/12/1998 11:31:16
17/12/1998 11:31:16
17/12/1998 11:31:16
17/12/1998 11:31:16
[Martin Molloy]
[Martin Molloy]
[Martin Molloy}
[Martin Molloy]
[Martin Molloy]
[Martin Molloy]
[Martin Molloy]
[Martin Molloy]
[Martin Molloy]
[Martin Molloy]
[Martin Molloy]
[Martin Molloy]
[Martin Molloy]
Janet Reynolds
Janet Reynolds
Janet Reynolds
Janet Reynolds
Janet Reynolds
Janet Reynolds
[Martin Molloy]
[Martin Molloy]
{Martin Molloy]
[Martin Molloy]
[Martin Molloy]
[Martin Molloy]
{Martin Molloy]
The response was delivered on the system
F} Response :
POCL BSM contacted me today to say that the 200 outlets are being contacted
via an "Update Special" informing them to change all passwords. This Special
was sent out today, 3/12/98, and has a cut-off at the bottom which should be
returned to POCL when all changes have been made. POCL are expecting to have
all replies by Monday 14/12/98 which, if correct, means that I will be able
to get the patch downloaded well in advance of Xmas.
I will update call accordingly.
[END OF REFERENCE 8039112]
Responded to call type Z as Category 2 -Progress update
The response was delivered on the system
F} Response :
Next Action:Awaiting update from POCL when all the confirmation slips are
returned. Pending till 14/12/98
[END OF REFERENCE 8207286]
Responded to call type Z as Category 2 -Progress update
The response was delivered on the system
F} Response :
To date 144 outlets have responded to say that they have changed all the
user's passwords. Jonathan Rogers (POCL BSM) has contacted both Regions i.e.
SW & NE and advised them of the outlets that haven't yet replied. He has
informed the regions that they must get in contact with these outlets and
ensure that by Monday 21/12/98 all passwords must be changed. He will then
contact me and I will try to get the password fix downloaded on Tuesday
28 June 2022
Page 5 of 6
Ref Summary
Logged By
Pc0012920 Incorrect Password lifecycle on
DeletedContact R1C counters.
Opened Last update Customer Product Group
Closed Status Product At Fault
07/07/1998 16:26:39 23/12/1998 14:31:40 General/Other/Misc
23/12/1998 14:31:39 Cc
FUJ00115770
FUJ00115770
17/12/1998 11:31:16
17/12/1998 11:31:16
17/12/1998 11:31:16
17/12/1998 11:31:16
17/12/1998 11:31:17
17/12/1998 11:31:17
23/12/1998 13:31:03
23/12/1998 13:31:03
23/12/1998 13:31:03
23/12/1998 13:31:03
23/12/1998 13:31:03
23/12/1998 13:31:04
23/12/1998 13:31:04
23/12/1998 13:31:39
23/12/1998 13:31:40
[Martin Molloy]
[Martin Molloy]
[Martin Molloy]
[Martin Molloy]
[Martin Molloy]
[Martin Molloy]
Janet Reynolds
Janet Reynolds
Janet Reynolds
Janet Reynolds
Janet Reynolds
Janet Reynolds
Janet Reynolds
Janet Reynolds
Janet Reynolds
22/12/98.
I will update this call accordingly.
[END OF REFERENCE 8326250]
Responded to call type Z as Category 2 -Progress update
The response was delivered on the system
F} Response :
Update from Martin Molloy - The Software patch went out to all outlets last
night 22/12/98 sucessfully. The call can now be closed.
[END OF REFERENCE 8445725]
Responded to call type Z as Category 15 -Completed
Hours spent since call received: 010.0 hours
The response was delivered on the system
CALL PC0012920 closed: Category 15, Type Z
Hours spent since call received: 010.0 hours
28 June 2022
Page 6 of 6